Food could have been better..
Flight delayed by more than 9 hours from Doha to Seattle. Passengers were not offered any compensation for the trouble faced
The flights were delayed, food was below average. The aircrafts were really old and poor the flight to India specially from Doha to New Delhi was horrible. The screens were not functional, had poor space and no air conditioning. I expected better service, will not fly qatar again. I will NOT recommended qatar airways to anyone.
The flight was excellent. more staff at the check in and proper lining up would have been better.
Great flight ! Enjoyed it
Very good crew and service . Can improve on seating space
Delhi to Doha is excellent..
Checkin was greuling slow and an excruciating experience at the Indira Gandhi international airport. There were only 4 windows open to check in 300 passengers. It took me 50 mins to get to the window. I was there 3+ hours before departure time upon arrival from my domestic flight that arrived on Terminal 2. Security took another hour and no one from the flight ground staff came looking for me to expedite my security unlike the KLM staff. KLM staff was looking for their passengers going to Frankfurt in the security and immigration area for a good half hour. Also, I tried multiple times the day of my flight to WEB CHECKIN. the Qatar website and APP didn't let me do that either. I nearly missed my flight and was the last one to board!!!! I hope the airlines adapts to handle larger volume of passengers given the type of Airport rules and regulations. For example, IGA at New Delhi has an additional Immigration step before security that added an additional 45 min to my time to board the plane. Thank you and I hope a real human actually reads this survey response and it doesn't end up being processed by a computer bot that lacks human compassion and emotional IQ.
I like the comfort. Food was ok, could have been lot better. Crew definitely needs assistance or training, very unprofessional
Plussat: "The cabin crew was very attentive throughout the long flight, offering water and orange juice often. Good selection of movies was available."
Miinukset: "Can't think of anything, everything was very good."
Miinukset: "Crew on flight back to philly not as helpful"
Plussat: "Yes. Pillow cushion too firm"
Miinukset: "Food needs to be better. Very inconvenient schedule for flights to India from Europe."
Plussat: "Crew was amazing and aircraft was clean and seats comfortable!"
Miinukset: "I would like to have more air fresheners during the flight as there are some people who eat special food and it smells so bad in aircraft"
Plussat: "Crew was friendly."
Miinukset: "Food"
Plussat: "crew were amazing."
Plussat: "Flight was fine"
Miinukset: "Did not serve vegetarian food even after repeated requests"
Plussat: "Flight was 80% empty, but it was amazing anyway, slept through most of it"
Miinukset: "Staff constantly woke me up for snacks and drinks, which is good on one hand but I was sleeping so deep that it was a bit annoying."
Plussat: "Nothing much."
Miinukset: "I think airplane was small in Doha to Amritsar sector . There are not too many flights"
Plussat: "Cabin crew service is excellent. Food is very nice. Safe travel."
Miinukset: "Little bit congested."
Plussat: "Food and entertainment"
Miinukset: "USB port was not working."
Plussat: "Service, attentiveness, food."
Miinukset: "lack of ability to pay to upgrade even though there was plenty of empty business class. (Almost all seats were available)"
Miinukset: "Lack of crowd control at the gate during boarding. Ihad to"
Plussat: "Good movies, Comfortable seats"
Miinukset: "Food could be better."
Plussat: "The in flight service was good"
Miinukset: "The time it took to get the baggage. It took over 2 hours"
Plussat: "The cabin crew and Doha airport staff are absolutely great at thinking about customer comfort. Experienced it in the Business Class lounge as well as on the flight!"
Miinukset: "Could add paper towels to toilets. Tissues are too soft to wash up and dry hands and face!"
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."
Plussat: "Over all great"
Miinukset: "Nothing"
Miinukset: "For 14 hours flight, we were given 1 meal and 1 snack ; that seems too little for a long flight. They didn't have whiskey, only beer and wine...really... I asked the flight attendant to put my cabin luggage in the space above the seats, because I am old and could not do it myself, and he first frowned and asked why....ridiculous"
Miinukset: "they pot me in another flight"
Plussat: "Seating"
Miinukset: "Food"
Plussat: "Flight. Conections"
Miinukset: "Change flexibility, helpfulness"
Plussat: "Excellent crew and service"
Plussat: "Ground Crew was friendly and did adjust my seating."
Miinukset: "Food quality was average. More choices needed."
Plussat: "Crew is very helpful and friendly. Camecthrough with drinks at good pace. Check in very smooth"
Miinukset: "Food - very mediocre and felt like each meal was similar"
Plussat: "Boeing 787 with comfortable seats and large dimmable windows; handed out menus and two meals served; nice crew."
Miinukset: "The 787 entertainment system seems buggier than that on the A380—possibly an older system?"
Plussat: "Generally ok but not as good as other Middle East carriers"
Miinukset: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"
Plussat: "Intertainment was very good"
Miinukset: "The hostess were not in profisional, they were very rush while giving the food the toilet was not clean"
Miinukset: "Food was below average Could have been better for elderly people.. Boarding: No wheel chair assist. asked for 2 wheel chair assist - for myself and my spouse..but got for only one.had to wait till last min at boarding where tickets where issued as no one was available..hurried in last min to security gate."
Plussat: "food and courtesy of the staff"
Miinukset: "nothing"
Plussat: "Excellent service on all 6 legs of the itinerary. Great selection of food and wine and entertainment. Superb seating layout in business."
Miinukset: "Frankly nothing!"
Plussat: "Boarding and Seat comfort was good"
Miinukset: "Food quantity in each service was not sufficient. Food quality ok. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"
Plussat: "The crew, they were very pleasant and good about taking care of our needs."
Miinukset: "The middle console video went out on my husband at the end of the flight, while he was watching a movie. This also happened on the earlier flight from Singapore to Doha."
Plussat: "Qatar Airlines - overall was excellent, having flown many times over the Atlantic and Pacific"
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
Plussat: "Due to my religious faith I had booked special meals on Turkish Airlines. ( isegnent - Turkey to Washington DC ). Not only did the crew decline having my food reservation but they forced me to have food totally against my faith. Not sure if he airlines is biased against religions"
Miinukset: "Hon our food reservation Provide food as initially requested Unbiased attitude."
Miinukset: "Crew was not helpful at all, didn’t even bother to come when asked for help"
Miinukset: "Vegetarian meals"
Miinukset: "Flight attendants have limited English fluency."
Miinukset: "Airport arrival experience at passport control was terrible"
Plussat: "Nice service"
Miinukset: "I enjoyed visit via turkey and not long flight. I felt comfort"
Plussat: "The food was good. The staff very friendly."
Miinukset: "Nothing"
Miinukset: "Leg room Food choices"
Miinukset: "Rude crew.. i am elite plus ..i can only imagine how they treat people with no status"
Plussat: "overall it was ok but the service between chicago-istambul and return is superb"
Miinukset: "Just the difference in the service between delhi-istambul and istambul-delhi is so much lower grade than the service from chicago-istambul and istambul-chicago it is a real turn off"
Plussat: "Food and drinks"
Miinukset: "Business class seats can be a bit wider"
Plussat: "Sfo-ist I would rate 5 stars, great hospitality and food. IST-SFO 3 stars, bad food, not a welcoming staff."
Plussat: "The food and quality of the flight was incredible."
Miinukset: "You broke my suitcase"
Plussat: "Excellent service. Even the food was great :-). The bathroom cream and parfume were a nice touch. Nice hot towels, Nice touch to provide a menu! Check-in was a breeze"
Plussat: "Everything was exceptional"
Plussat: "Never fly again"
Miinukset: "Nothing"
Plussat: "Food was good. Flight was good. Crew during the flight was good"
Miinukset: "Service provided during the transfer at Istanbul was not good. Wheelchair assistance was not provided. Staff at Istanbul was not helpful. Directions were not clea.flight"
Plussat: "Superb service. Good food. Organized on boarding. Not overbooked. New planes. USB available for charging devices."
Miinukset: "Long layover in Istanbul."
Miinukset: "some staff spoken English was not upto the mark"
Plussat: "Asked for emergency exit but was told to pay. Managed to change inside the plane."
Miinukset: "Turkish now joins the sad club of airlines that charges for better seats."
Miinukset: "We had asked for wheel chair. At Istanbul we were made to wait for almost two hours. Our boarding passes were collected by your staff, when I raised my voice, were given one wheel chair and I had to run along with the staff or we could have missed the flight. I wanted to have some grub at airport but there was no time."
Plussat: "Boarding was easy"
Miinukset: "Food, service and very mean crew. Upon landing in Istanbul no guidance is provided about your next flight and nobody helps. Very crowded and small airport."
Plussat: "Ayten was the perfect flight attendant. Very friendly and helpful. Outstanding."
Plussat: "Staff was courteous and wore smiles..."
Miinukset: "The food could have been better..."
Miinukset: "Hardly any leg space"
Miinukset: "In Istanbul, wheel chair facility was not provided. Wheel chair facility was there with itinerary."
Plussat: "On time."
Miinukset: "Seats are a bit old."
Miinukset: "Cleanliness of the aircraft, service of the crew members"
Plussat: "Traveling business class makes all the difference, as it should. Trolley service lets one see and choose a meal. Attendants were very nice and helpful. Also, the Turkish Air Lounge in Istanbul is incredible and almost worth a destination in its own right."
Plussat: "Movie selections. Larger displays. Comfortable seats. FOOTREST."
Miinukset: "When going from US to India, food was excellent. But when traveling from India to US, the food was not good at all."
Plussat: "Great entertainment, very friendly staff, decent quality planes , good beverages"
Miinukset: "below average food . Particularly for health conscious people."
Plussat: "I love the food, the crew was very nice, great service. And wonderful entertainment. I love to fly by Turkish in the future. I enjoyed everything."
Miinukset: "Pathetic vegetarian food."
Plussat: "The Welcome from the crew member and Istanbul airport"
Miinukset: "Food, Drinks and the service from Crew."
Plussat: "Good filling i"
Plussat: "I had a ticket for the 7th and there was no flight on the 7th. I ultimately flew to JFK instead of IAD causing a lot of problems for me and my family that was to pick me up. Not sure I will fly Turkish Airlines again"
Plussat: "Service"
Miinukset: "N/A"
Plussat: "Good food. I would say there is scope for improvement on wines"
Plussat: "I liked the aircraft. They were fairly new and well maintained. New inflight entertainment and movies. Fairly spacious for a medium sized person."
Miinukset: "I feel the food could have been better."
Plussat: "Courteous service, good food and fine entertainment options."
Miinukset: "The USB charging port wasn't working."
Plussat: "Seat comfortable good leg space"
Miinukset: "Food quality and selection of items and taste"
Plussat: "The service was good, inflight amenities were nice."
Plussat: "Nothing"
Miinukset: "They changed my flight date so many times, I was unable to fly"
Miinukset: "Employees didnt look or act very welcoming. Very little food."
Plussat: "Overall journey was ok"
Miinukset: "I am vegeterian. Food was horrible :("
Plussat: "Duration of the flight is good."
Miinukset: "Staff on Istanbul airport is rude. They don't respond to people"
Plussat: "On time"
Miinukset: "Food chairs"
Henkilökunta oli ihan ystävällistä. Koneeseennousu oli hidas. Tarjottavat ovat nolla-arvoisia, vain lasi vettä ilmaiseksi, ei ole toimiva konsepti ollenkaan.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
The aircraft and the entertainment system were quite old and needs to be replaced. Loved the AVML meal on this flight, was a very good and well thought out Asian vegetarian meal with a slight European twist to it.
Plane to hot inside in entrance. Took a while until ac was on. Door stuck upon arrival… delay to reach other transport connection. Ticket payment problem on Finnair behalf
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Premiere economy -luokkaan voisi kuulua ruoka
Tehokasta, mukavaa, uutta ja miellyttävää. Homma toimi. Hyvät unet!
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Nopeaa toimintaa, kaikki sujui hyvin.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Hieman enemmän jalkatilaa
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
I love love this airline. The crew was awesome; so friendly, professional, and playful. The seats were comfy & very clean. Great entertainment selection and the Complimentary wine was most appreciated! 3 thumbs up 👍🏽👍🏽👍🏽
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
The movies offered were really old. Earphones provided were terrible. The flight took off a half hour late. Passengers had to wait in their seats while 40 others dribbled in from a connecting flight.
Plussat: "Keep it up with great services. !! Thank you!"
Plussat: "nothing"
Miinukset: "the flight was delayed, boarding was the slowest ever and we received something to drink after 1,5h of flight"
Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"
Customs at CDG airport was sooooo slow that we nearly missed our connection with maybe 3 minutes to spare.
Plussat: "The premium economy- it was the most uncomfortable - tight seats. The back of the seats are not reclining It’s not worth the money you pay for premium services"
Miinukset: "The premium economy should be eliminated and should be labeled for what it is: couch class with some perks"
Plussat: "Clean plane , good crew ,"
Miinukset: "they didn't load my baggage from flight 1 to 2"
Miinukset: "The Premium Eco seats are a catastrophe. They don't recline: the seats only slide down slightly but the upper part of your body doesn't move much. This makes for a poor experience, especially on a night flight. Except if you need the extra width, Eco has better value."
Miinukset: "Delay in take off 45 min!!!!"
Miinukset: "The food is usually very good, this time it was poor to disappointing- dark meat chicken.., tasteless & unhealthy....mushy fruit dessert choices"
Plussat: "Quick boarding, comfortable seating. Great food!"
Miinukset: "The seats and IFE were a bit outdated. Comfortable, but outdated. My family had issues with their screens and one had to use the remote as the touch screen was no longer functional."
Plussat: "The crew was very friendly."
Miinukset: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."
Plussat: "Nothing !! Such a bullshit flight ever !!!"
Miinukset: "No tv fo 14 hr long flight !! Flight delayed for 1 he !! No proper arranged to board .. it was kiosk!! Food quality was worse. No space to seat !! Can’t sleep .. no leg space !! Worst fight till the date !!!"
Plussat: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Miinukset: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"
Plussat: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Miinukset: "Train your ground crew. Our luggage was not placed on our flight from Paris to Amsterdam and were sent to Amsterdam on separate planes. My husband’s medication was in his bag. This was a great inconvenience for us. Never again on Air Canada. I suggest you explore the baggage process used by Delta."
Plussat: "Food and wine. Entertainment."
Miinukset: "Sat closer to water closet. Maybe more air freshener in there."
Plussat: "Crew was wonderful and welcoming!"
Plussat: "The crew was very accommodating. I couldn’t have ask for anything better...pass on my praise to the flight crew of 0083"
Miinukset: "Nothing"
Plussat: "FA kept bumping into my seat waking me up"
Miinukset: "Return the 777 to 9 across"
Plussat: "The staff were very helpful and professional."
Miinukset: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Miinukset: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."
Plussat: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Miinukset: "Check in process was easy. The flight attendants are all very helpful and kind."
Plussat: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Miinukset: "Le capitain et l’aterrisage"
Miinukset: "Because of change in plane..bad choice of seat for long legs of husband...then late in Atlanta and very late into DC"
Plussat: "Enjoyed my food, especially tasty for airplan fare!"
Miinukset: "Not enough leg room"
Miinukset: "Screen broke half way through flight. Food was poor"
Miinukset: "at no point when buying my ticket did the site say zero bags were included. In fact, when purchasing it said that information about baggage was not available.Shocked to have to pay 50 dollars for one bag. I am member of Flying Blue. One bag has always been included in the price of a ticket flying transatlantic."
Plussat: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Plussat: "Plenty of seat space"
Miinukset: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."
Plussat: "Super fast boarding and smooth takeoff"
Plussat: "The service"
Miinukset: "Nothing"
Miinukset: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Plussat: "Speed, professionalism"
Miinukset: "Nothing"
Plussat: "nothing"
Miinukset: "very old planes we waited 1 hour to drop our bags as their belt had an issue we had to pay extra 70 pounds to reserve a baby cot on the plane"
Plussat: "Boarding and punctuality."
Miinukset: "Lagos boarding with rather annoying wait due to repeat hand check. Perhaps added security carried far."
Plussat: "Crew was welcoming"
Miinukset: "Space between the seats was too small."
Plussat: "Efficient on and off Staff polite and helpful"
Miinukset: "Air France lost my luggage and they can't find it in the computer system."
Plussat: "1) USB charger and electric outlet 2) Availability of 2-across economy seats (for a price) 3) Vegetarian dinner option available and not too bad 4) Flight arrived on-time"
Miinukset: "1) Front seat pocket bulging with 2 extra-thick in-flight magazines 2) No on-board wifi 3) Not much seating room - very thin"
Plussat: "Crew was great."
Miinukset: "Food could be a bit better. White bread is unhealthy."
Plussat: "Airplane staff were good"
Plussat: "Friendly crew and exit row had nice legroom."
Miinukset: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
Plussat: "Boarding was very efficient"
Miinukset: "Losing my luggage after checking it at the gate when volunteers were needed."
Miinukset: "We tried to check our bags through Charles DeGaulle onto our connecting Air Canada flight and the agent refused to even discuss it. Pretty bad service."
Plussat: "The service provided by Jet and Air France was excellent. The wheelchair service did help very much"
Miinukset: "It was all good, only in comparison with Turkish airlines and etihad it is not at par."
Plussat: "Food and service"
Miinukset: "Too many business class seats and the plane is so big it basically feels like flying on coach. You have two seats next to the window so it's exactly the same when trying to get up than in economy class with a passenger stuck next to you"
Plussat: "It was as expected."
Miinukset: "Boarding was a bit tedious because we had to first board a bus to take us to the airplane."
Plussat: "Spacing was ok"
Miinukset: "Scents. Perfumes. Products that have scents that irritate airways. Not good for asthma and allergies."
Plussat: "Crew"
Miinukset: "No entertainment or usb plugsto charge."
Plussat: "Super comfortable even in coach (upstairs). I was impressed with service and quantity and quality of food. Would be pleased to fly them again."
Miinukset: "Seat did not recline as much as normal aircraft."
Plussat: "Courtesy staff excellent!"
Miinukset: "Console for gaming poked guy in front. Needed joystick"
Service was excellent, plenty of entertainment options to help me stay awake to adjust to the time zone, but plenty of people sleeping well as well.
It was a good experience traveling with British Airways. Just the flight got delayed while connecting to Belfast apart from that it was good from boarding to baggage receiving.
Miinukset: "Three hour delay!"
Miinukset: "Poor service overall."
Plussat: "The seats were great. The crew were very personable and accommodating."
Plussat: "Crew, food and entertainment"
Miinukset: "The comfort of the seats"
Plussat: "crew was nice"
Miinukset: "no air vent in my row. no complimentary food and drinks"
Miinukset: "My seat was dirty. Gun like material on the seat. I had to put a blanket on my seat. Cold in the back rows. Later, it was adjusted. If you asked for a second travel size bag of Pretzel, I had to wait until they completed the distribution for all travellers. Give me some. Real. Have we gotten that"
Plussat: "Yea the crew members were very polite and nice"
Miinukset: "There was no charging point in the plane in my returning flight so that was a bit disappointing"
Plussat: "Service and entertaiment"
Miinukset: "Delayed 1.5 hours and a few people missed connections."
Plussat: "Good good, seats comfortable, good entertainment options"
Miinukset: "Reclining seats meant cramped leg room"
Plussat: "made it safe to Seattle"
Miinukset: "Bad attitude of an attendant at the airport when inquiring about seat change for medical reasons. Complete ignorance during flight, no water or snack offered to me during 6 hour flight while a flight attendant paid a lot of attention to two ladies sitting close by."
Plussat: "Staff."
Miinukset: "No USB connection."
Miinukset: "Bit of delay."
Plussat: "Flight was on time"
Miinukset: "Seats could not be pre-assigned without extra payment. Also, not sure if all miles get credited"
Plussat: "Wonderful service ....i like everything"
Miinukset: "Everything was okay"
Plussat: "The boarding and crew were fine."
Miinukset: "I did not like the lack of complementary coffee or other drink for a two hour flight, especially at that time of the morning. Coffee was available, but only for a price, as were other food items. This was unexpected and certainly not appreciated."
Miinukset: "Traveling business class it felt as if I am traveling in city bus plane was so old seats were falling apart and above all the way ba staff most unfriendly people I was just imagining if this they do in business class what they must be doing in economy class I will not recommend any one to travel from Phoenix to Delhi on B A Jiten"
Plussat: "Flight was pretty good."
Miinukset: "Check in was very slow an staff was not very helpful."
Plussat: "Flight from Delhi got delayed thus missed connection to Montreal . Put on flight to JKF - Montreal , which didn’t made any sense as we live in USA . Thus requested to be placed on flight JFK- BTV. Then that flight was missed by 5-10 mins , plane was still attached to gait as we reach at gait & it was 2240 pm & flight time was 2250. So spend the night At airport floor with two kids & seven people total in party . No compensation was given at all . BA is the only carrier that charge money to pick up seat assignment in advance more 24 hrs ."
Miinukset: "Everything mentioned in above section ."
Plussat: "The drinks were great, however the food specifically the salmon meal (Great Britain breakfast) seemed to be missing something. The stewardess mentioned my partner to have the chicken as there was only a portion of the meal. But, I paid £24 for the meal. Although, the vegan and veggie meals were great!"
Miinukset: "Next time I will pay more attention to the two row seating and pay for seats in that area of the plane. Other than that, good service."
Miinukset: "my ticket was suspended for no reason, asked me get another ticket book , can't board, later a lady ( Sonam ) there in check in counter resolved. The check in Staff Mr. Gaurav at India airport was rude and over smart while talking to me, he pretended he was busy , but who is FREE in this world. Poor experience at the time of check in. and yes Thanks to Sonam who walked extra mile to talk to customer care of british airways and resolved for my ticket. Finally I could board. Even if ticket was suspended why it was not informed me to take any pro active action, why I had to wait in long queue to know that my ticket was suspende, IS IT NOT RESPONSIBILITY OF BA ???"
Plussat: "Nothing really."
Miinukset: "Seats, entertainment system. Lounge at Heathrow airport served bad food. Bread had fungus in it. I pointed out to the staff there, and there reaction was "no big deal" !! There is such a big difference in"
Miinukset: "Got sick with the food I had on flight from Del to London and was puking through my next flight from Lon to Van"
Miinukset: "I didn't like the no wifi on the planes and that you couldn't upgrade at the gate like you can with many other airlines."
Miinukset: "Opportunity to purchase snacks and have wifi available."
Plussat: "Check-in was very efficient, boarding was excellent. Onboard service was non existent. Onboard service...not even a glass of water when requested. If you did not pay for a drink you got nothing"
Plussat: "When crew members are cheerful and helpful. It makes all the difference about an experience. Flight crew was great."
Miinukset: "Seats have strip of velcro at the top of the head rest, and it catches hair."
Plussat: "The crew"
Miinukset: "The seats were very small for overweight person"
Plussat: "The crew tried to keep me comfortable. Even though I was in a regular seat despite paying for a premium seat"
Miinukset: "When I reached the boarding gate, the attendant took my boarding pass as if he was checking something and changed my seat without asking me, issued me a new boarding pass... no explanation. I had a long flight to London from Delhi already so I was too tired to immediately realize what he had done. It only occurred to me when I boarded the flight. I had booked a premium seat in advance and had paid $175 extra for it. He basically moved me to a regular economy seat at the back without asking me or refunding me. That's fraud."
Plussat: "- The flight itself was adequate in all aspect for a short haul flight"
Miinukset: "- The security process ahead of boarding is poorly organized, staffed with some rude and unprofessional agents and with inconsistent requirement in between different passengers"
Miinukset: "The metal boxes below the seats mean that the little space allowed to a person is now all the more clipped. My backpack wouldn't even fit under the seat. My knees are already pressed up against the chair in front of me, now there's nowhere for me to stuff my feet even."
Miinukset: "Lost luggage"
Plussat: "787 is new. boarding was mostly efficient, although i was prevented from boarding even though there was nobody in queue due to some rules. food was good. entertainment was pretty complete. crew did well, but their command of english was not as good as one might expect."
Miinukset: "787 had issues with the window tinting. although it was a day flight, it felt like a night flight, with the expected effects on jet lag and fatigue. also, in premium economy, my seat was in the very last row, next to the toilet with no window, even though it is a window seat. to call a seat the 'window' seat, and then have no window is deceptive."
Plussat: "Inflight crew was good and polite."
Miinukset: "Made me go in economy class que to enter the aircraft inspite of I having paid the 3 times more expensive business class ticket. Business class seats were too small and uncomfortable compared to the other airlines. Loos and facilities were not in accordance compared to the other airlines."
Plussat: "was not impressed with this experience in any way. The flight was late because two elderly could not walk the stairs. The train to the terminal was horrible."
Miinukset: "Everything"
Plussat: "Luckily I got upgraded from an economy seat to a premium economy and what a difference in the experience! I got immediately greeted by a flight attendant and got offered a glass of water (real glass) followed by a warm towel. The seats were wider and had more leg room than in economy and reclined more. The food was delicious and served with real silverware. Complimentary blanket, a pillow, socks, toothpaste, toothbrush, ear plugs and a sleep mask ensured that I got a good few hours of sleep. I was definitely much more rested than I would have been in an economy seat and very grateful for the upgrade!"
Plussat: "The crew, they were very friendly and responsive when my seat equipment was found broken"
Miinukset: "My seat equipment was broken so there was no film for a long flight."
Plussat: "Individually the crew was quite nice and tried to do their best to their best."
Miinukset: "Dirty toilets. No toilet seat covers. Ran out of toilet paper. No oversight to basic hygiene given a 12 hour flight."
Plussat: "ALL crew members were attentive, courteous, pleasant, and welcoming. Food & entertainment was better than other US based airlines. I'd definitely consider flying with BA again via Transatlantic route."
Plussat: "New planes"
Miinukset: "Bad food. Very few portions. Serving drinks only once and making one pick a beverage for the meal and nothing mere."
Plussat: "The crew and entertainment were great."
Miinukset: "The amount of legroom provided for an 8.5hr international flight was far too little."
Miinukset: "My connecting flight was late, and I missed this flight."
Plussat: "Generous with drinks and snacks, ever courteous"
Miinukset: "Old aircraft on sector"
Plussat: "Messed up the boarding, all were confuses"
Miinukset: "Crew seemed frenetic--running around first half of flight than chilling for the rest...nice enough however."
Plussat: "Hard to find anything positive."
Miinukset: "Each leg of the trip was delayed by so much that I missed each following connection. Got to Prague and found out my luggage had been lost. After filing a claim about 8:30 pm on the 19th, I had to take a taxi into town because my hotel car had been taken out of service for the night. Rotten trip to Prague."
