Etsi halvat lennot välille Orlando - Helsinki

Plussat: "The first trip from Chicago to Istanbul they given us the first chair with bed for baby But the next trip they not"

Plussat: "The flight was good as well as the service"
Miinukset: "No complaints"

Plussat: "It was calm"
Miinukset: "Maybe in first class"

Plussat: "Excellent staff."
Miinukset: "Very cramped, even for economy."

Plussat: "The food was great for airline food."
Miinukset: "I didn’t get upgraded to 1st class. ☺️"

Plussat: "Crew was nice and attentive to needs. I arrived safely at my destination so that’s all that matters."
Miinukset: "My first flight was delayed at CAI and no one informed us of this. I almost missed my connecting flight."

Plussat: "Easy check in On time Good inflight tv Good food What more can one dream for except free upgrades ??"
Miinukset: "Passport control in Istanbul horribly chaotic and long."

Plussat: "It was on time"
Miinukset: "The seats are so crammed together and for 11 hour flight it became quite uncomfortable after a few hours"

Plussat: "Service, professionalism"
Miinukset: "Food is good but very bland."

Plussat: "Food"
Miinukset: "Good food"

Plussat: "Excellent service, onboard catering and transit facilities."
Miinukset: "No complaints."

Miinukset: "The food service movies the crew"

Miinukset: "Movies varaiety"

Miinukset: "My husband's passport expires in March of 2018, 4 months from travel dates and we weren't allowed to travel because it has to be 6 months. We booked our tickets in August of 2017, Turkish Airlines could've told us this. During booking, they ask for passport expiry date, what's the point if you're not going to tell us in advance and wait till our travel date to tell us this information. We couldn't travel on our vacation as planned and we were charged an additional $3,000 to change our tickets."

Plussat: "Professional and friendly staff. Excellent film selection."
Miinukset: "Not enough security staff at Istanbuñ and no one from the airline to assist. The queues were too long at security so I had to run to make my flight. Lots of other people had the same trouble and I believe my cousin missed her connection."

Plussat: "The WIFI was very strong and condition of the aircraft"

Plussat: "Everything."

Plussat: "The confort"
Miinukset: "The Crowe very polyt"

Plussat: "In flight entertainment is great! Good selection of movies, nice screens."
Miinukset: "No vents at seats on Airbus 300, AC was set at high temp so I was frequently way to warm to be comfortable. This is on both our main flight to Istanbul and our short transfer to Athens. Drink service did not start until 2 1/2 hours into flight. You get what you pay for I suppose. Still 10.5 on a hot plane!!! I usually need a jacket. Food was ...awful."

Plussat: "Good servies"

Plussat: "It was the best Lounge in the world. Everyone was so nice--no attitude. Great variety of food. Also I had to use wheelchair servise. Soooooooooooo nice. The attendants on flight were so caring & loving even if our business class was filled to a capacity."

Plussat: "The flight didn't take too long"
Miinukset: "The staff at the airport is really rude and just tries to push you off to another person. When you do finally talk to someone they will give you a short blunt answer and try to get rid of you. The WiFi is horrible and hardly works. There aren't any quiet places to sleep and many of the phone charging stations cost money."

Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"

Plussat: "The food is imazing"
Miinukset: "40mins rotar"

Plussat: "Crew was friendly and interactive. Entertainment was preety good."
Miinukset: "long waiting queues for checkin even if you checked in online."

Plussat: "Crew was very nice. I got my special meal. I am very thankful for it."
Miinukset: "Kosher food was ok"

Plussat: "Food and good movies selection"
Miinukset: "Flight attendant actitud"

Plussat: "Entertainment on board was the best part. Food is decent."
Miinukset: "Worst customer service I've ever had in an airport at Attaturk. Turkish airline staff was horribly rude, wouldn't acknowledge their mistakes, very uninforming and all of it to pretty much force you to pay the airline more money in penalty fees for changing flight arrangements and new ticket purchases. And be careful THEY DON'T have any announcement on the intercom system at Attaturk (I had no clue as to that being the case there, nor have I ever been at an airport that doesn't). No boarding announcement, no gate change announcement, no nothing.....and if and when you miss a flight because you didn't know the gate changed while you're sitting at what you thought was your gate and no one bothered to let you know (including the person who checked your boarding pass when you came into that gate area, it's down hill from there! They will tell you it's your fault and not give a dam* what you say to argue otherwise....and......if you don't pay the penalty they dictate to change your flight ($1114 on a $780 ticket in my case so I purchased another ticket on Turkish air on my own for $236 to get me where I was going), they WILL cancel your return flight without telling you, at which point you will have to buy a new ticket to get back home and they end up getting the money out of you regardless. This was an absolute nightmare of a trip, couple with being treated like dirt by everyone at the airport. I will not ever again fly Turkish Air if I can help it."

Plussat: "Operativity, cleaning, food,"

Plussat: "Exceptionally nice crew, outstanding amenities, best food I've ever had on an airplane. I especially liked having the option of traditional Turkish fare."
Miinukset: "The boarding process could have been more organized. I had a business class ticket and could not find the priority boarding line. The first ground crew member I asked was abrupt and sent me to the back of the long line. I caught the attention of a different crew member and he motioned me to the front of the line--it was a little awkward saying "excuse me" to each person that I passed. (I am not used to being a priority passenger!) Once my documents were cleared and my carry-on was inspected at the gate, it was not clear whether to take a seat or to go somewhere else."

Plussat: "The flight crew were exceptionally nice and the food was the best I have had on any airline."
Miinukset: "The flight was delayed without any explanation and I was worried about making my connection in Istanbul."

Plussat: "Food was good."
Miinukset: "Seats where extremely uncomfortable. Flight attendants and aircraft staff were so rude and unfriendly at all."

Plussat: "Food, entertainment, crew were all great"
Miinukset: "Very cold in cabin"

Plussat: "Every thing, the etertainment on the over the Atlantic is exceptional great with many good and new movies. The flight map is very informative. The food very good and the free offer of drinks and sandwiches is great service."
Miinukset: "Nothing"

Plussat: "food was good."
Miinukset: "narrow seating space, no reclining. my entertainment system stopped working in middle of flight just after making my original playlist. also overhead bins were not enough."

Plussat: "The food was amazing."

Plussat: "the boarding agent was very helpful and professional"
Miinukset: "no entertainment items such as TV"

Plussat: "Very little. I had heard that the food was better than United but I do not believe it is now that I have made six legs of travel and two of them over 13 hours."
Miinukset: "Turkish Airlines basically give minimal benefit to Star Alliance Gold members. Access to the lounge was given finally after I produced my physical Gold card even though I gave them my UA number. There are no ticketing agents in the Istanbul Airport within the secured area. I was not comfortable going outside security and then back again through security to upgrade my ticket. Agents at Turkish Airlines CIP NOT helpful."

Plussat: "Good Food, Nice Accommodations, Great in flight entertainment options. Would do again for longer flights to other destinations."

Plussat: "See above. The food was excellent"
Miinukset: "Our seats did not recline"

Miinukset: "boarding was chaos seats were tiny and food was abysmal"

Plussat: "Courteous and efficient crew."

Plussat: "Nothing"
Miinukset: "I got lucky I came home alive"

Plussat: "Non"
Miinukset: "From the moment we boarded until we arrived home he trip was a disaster"

Plussat: "Waiting room is too small I guess til boarding. And need wifi."
Miinukset: "Nope"

Plussat: "Loved the seating space"
Miinukset: "I was traveling with my sister and the lady's who gave us our boarding pass had trouble with our tickets and sat us separate."

Plussat: "N/a"
Miinukset: "Crew member wanted me to move my seat up so the passenger behind me can have more room. The person in front of me had his chair pushed all the way back, what the hell was the crew member thinking? I still did not move my chair and argued with the female crew. Crew members do not treat everyone equally. I asked for functioning pair of headphones and water, crew members never brought them to me. Responded by saying yes, BUT never brought it to me. I noticed crew members treated children and Turkish passengers first. I'm Chinese and flew Turkish airline- I felt the discrimination. Never traveling with Turkish airlines AGAIN."

Plussat: "Crew food and entertainment system had many options which helps on such a long flight"
Miinukset: "Leg room was below average. Entertainment system only had movies. No tv shows so nothing of short duration"

Plussat: "Food was excellent"
Miinukset: "Seats a little cramped"

Plussat: "Crew was very friendly and helpful. Entertainment had plenty of choices."
Miinukset: "The seats were very hard. It was very uncomfortable sitting that long I’m those seats"

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Plussat: "The crew was very nice , and very comfortable seats ."
Miinukset: "Everything was great"

Plussat: "Terrible coordination between SAS and United Airlines. Two bags missing, could not find boarding pass of baby, despite us showing them on the SAS website their check in details!"
Miinukset: "Not losing our bags and delaying our boarding massively despite us having completed information in advance on SAS website. United Airlines inability to assign seating all the way through, throwing their hands in the air and blaming SAS, while SAS did exactly the same thing about United."

Miinukset: "Boarding and boarding pass was horrible. 30 min before boarding, there was no one at the SAS area."

Miinukset: "More room. Not losing our luggage at the end."

Miinukset: "Could not have been better"

Plussat: "No problems. I was satisfied"

Plussat: "Efficient boarding process."
Miinukset: "Seats super uncomfortable, no food for a 3.5 hr flight, just tea or coffee as free drink options."

Plussat: "The only thing that saved the flight was a good crew and decent food."
Miinukset: "My husband uses a wheel chair and a delightful attendant wheeled him and about 20 other passengers to a very well equipped handicap area. There we all stayed until finally we demanded that we be taken to our flight which was supposed to leave in about 10 minutes. When we boarded the plane all the other passengers were already there and I was the last one on. All the overhead bins were taken and I had to put my carry-on under the seat which left me with almost no leg room. By the time we arrived in SFO my thighs and back hurt so much that I was worried maybe I would require medical attention. Which fortunately was not the case. It was luck that I had a bag that would actually fit under the seat."

Miinukset: "No food or even water"

Plussat: "Crew was considerate, friendly and accommodating . Meals were quite nice as flight fare goes. And the variety of films to watch were great. Two thumbs up, SAS !"

Plussat: "The promptness of leaving and arriving. The general friendliness of the crew."
Miinukset: "Movie selection is not great. Food was ok maybe slightly better than most airline food. My dissatisfaction is with Washington airport. J had two hours between flights and because of total mismanagement in immigration I missed my flight to atlanta. Totally unacceptable. I might not even get on the ten pm flight."

Miinukset: "How possible with any criteria could charge 33€ for 1.5 such exagerate no good company at all .."

Plussat: "A lot of leg room"
Miinukset: "No snack served before dinner, no choice of dinner food. over see flight and the only food is dinner??? My laggage had priority tag but got out last and in resolt of it I missed the connecting flight to Boston!!! Damaged laggage"

Plussat: "Very comfortable and smooth flight, on board entertainment on first leg of trip was great. Food was fresh and good. Nice coffee & Tea service,"
Miinukset: "Boarding was a little scattered, but ok"

Plussat: "Really good price, excellent service."
Miinukset: "A silly point, but I would appreciate fewer announcements when I’m watching a movie. (Laughing out loud)"

Plussat: "Flight on time and efficient boarding process"
Miinukset: "Food only average, some of the beverages only for purchase"

Plussat: "On schedule, great crew"

Plussat: "The airline staff were so positive and friendly. Really made the long trip easier."

Miinukset: "On the flight Copenhagen to WAW only one cup of water per passenger..?????....."

Plussat: "Flight was on time and the crew was effcicient"
Miinukset: "My knees hit the sear in front of m before they recloined. No way to sleep."

Plussat: "Power plugs at all seats"
Miinukset: "2+ hrs late on departure, could not confirm follow on connecting flight. Could not select seats online. Airbus aircraft ventilation is weak. Movie selection was inadequate. No "free" alcohol and high prices. Pay WiFi in economy but "free" everywhere else"

Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."

Plussat: "Movies were good."
Miinukset: "The quality was not worth the price. I could've taken another airline for cheaper and got better service"

Plussat: "After four hours waiting on the tarmac, at 3AM in the morning, the flying attendants gave us free peanuts. That was very thoughtful."
Miinukset: "Worst experience ever. We waited on the tarmac for almost 4 hours, due a technical problem. Finally, they gave up attempting to solve the problem (at 3.30AM), and we disembarked. No assistance at all. No hotel. No meals. Rescheduling was a lengthy process. Staff was rude. Really a nightmare of an experience. Note to self: never ever fly again with SAS."

Miinukset: "Not water for children."

Miinukset: "The 70 euro bag check fee"

Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"

Plussat: "Upgraded 2 biz 4 reasonable $, everything great"

Plussat: "I booked through you and priceline. I chose the airfare that included the provision for one paid check through bag. was VERY careful to make sure I paid for this extra bag. When I got to the airport SAS said I had not paid for a ticket that included one checked through bag. I am very upset with this. Solution I will NEVER book through Kayak or priceline again..."

Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."

Miinukset: "I understood I could check one bag. Nope. Checking one bag cost me $67. So much for saving money."

Plussat: "No problems, great crew, easy check in and on time!"

Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"

Plussat: "The crew and the flight and the booking etc. is all very good and easy. I greatly trust and enjoy SAS"
Miinukset: "The crew and the flight and the booking etc. is all very good and easy. I greatly trust and enjoy SAS The one hour wait in line directly to get in at the gate is a bit odd, to board the plane. For me the seats are about 2 inches short and legroom and I just don't have space for my legs"

Plussat: "Introduce meals even to economy class"

Miinukset: "90 min waiting in the plane withou ac in IAD 4 hs delay in Copenhagen airport. I missed flight back from Athens because a ferry delay from Santorini despite calling SAS being updated of my delay. When I arrived to Athens airport, SAS staff left and KAYAK was not supportive. My tickets were cancelled from Athens to IAD."

Plussat: "Passenger"
Miinukset: "Not much talk from captain about local weather and time."

Plussat: "The food was good, movie choices"
Miinukset: "Little room to move"

Miinukset: "I was traveling with two small children (my grandchildren ). The crew was unhelpful and unfriendly . I don't think I will fly SAS again"

Miinukset: "no vegetarian food I am always told should have ordered at booking but this option is always made obscure, difficult or impossible too cramped and plain full to capacity"

Plussat: "The biz class seat and bed"
Miinukset: "The olives in the salad."

Plussat: "The crew was very professional, upbeat, and helpful. The newer seats allow for more legroom, and the selection of a wide variety of on-demand movies."
Miinukset: "The inability to easily view and choose a special meal is a recurrent issue with SAS - even when contacting the airline directly to rectify this issue, the ball was dropped on the return flight, and the crew scrambled to find a replacement meal. On-line boarding continues to be an issue for Green Card holders returning to the US - why not explain that one cannot pre-print boarding passes and instead must go to boarding pass issues-line as soon as one enters the airport."

Plussat: "The flight staff was fantastic!"

Plussat: "I requested a gluten free meal and was happy with it."
Miinukset: "leg room was a bit tight"

Plussat: "Bergen to Stockholm was an easy flight. No problems..all on time"

Miinukset: "Lost luggage delivered today"

Miinukset: "Flight delayed two hours before take off."

Plussat: "Everything was great! And it got better because of all the amenities we had because of the delay :)"

Plussat: "Got assisted to the plane by airport staff as I was in a wheelchair"
Miinukset: "Food on board was awful. Ordered hamburger but not availabe having already pre paid. Pizza was poor quality and had no taste. Range of food disappointing"

Plussat: "No legroom"
Miinukset: "More legroom and snacks offered"

Plussat: "Seats not that good need softer seates for long haul flights"
Miinukset: "Dissapointed that my flight info screen does not rotate and update the screenshots like they used"

Plussat: "The overall experience was okay, no food service and seats were not super comfy."
Miinukset: "More leg space for a long flight and free snacks."

Miinukset: "My seat was changed less than an hour before the flight so that I was no longer sitting with my wife. The person at the service desk explained that they substituted a smaller plane because the flight was not full. She said it was better than the flight being cancelled."

Plussat: "cheap"
Miinukset: "My bag did not make my connection in Iceland and was not placed on a plane headed the same route on the same day over 3 hours later. It was delayed for over 24 hours and it took over 48 hours to receive my bag."

Miinukset: "My flight to Reykjavík was delayed, which I learned of the morning of the flight. I realized that this would cause me to miss my connecting flight and that if I missed the connection I’d be stuck there for another day. I booked a very expensive nonstop with Delta instead of risking that."

Plussat: "great crew."
Miinukset: "no food, very uncomfortable cramped seats."

Plussat: "Friendly staff and timely departure"
Miinukset: "N/A"

Plussat: "Crew was nice."
Miinukset: "Only one person was checking people onto the plane! it took a very long time to board.."

Miinukset: "Seat comfort"

Miinukset: "I was charged for baggage FLYUS confirmation did not clearly explain about the charge before I booked the flight. Not good!"

Plussat: "In flight entertainment"
Miinukset: "Boarding process wasn’t very good in KEF."

Plussat: "Courteous crew. Flight was on time."

Plussat: "Kind crew and comfortable seats in the exit row"
Miinukset: "No snacks"

Plussat: "Smooth flight. Plenty of space. Good inflight entertainment made the trip pass quickly."
Miinukset: "No free snack like pretzels. Usually you get some complementary food on international flights"

Miinukset: "Delay in Philadelphia affected this score"

Plussat: "Everything but having to pay $69 for a checked bag was fine."
Miinukset: "Had to pay $69 to check one bag even though economy class is entitled to one free bag. We specifically brought a checked bag expecting it was free. Otherwise we would have only done carry on."

Plussat: "On time. Luggage arrived to destination."

Plussat: "Price"
Miinukset: "Under staffed,tight quarters,charged for food(expensive),CANCELED FLIGHT,unorganized response to an OVERNIGHT DELAY"

Plussat: "Decent amount of free movie selections"
Miinukset: "No free meal, not even a snack. That’s ridiculous. Most international flights also give a free cocktail to adult passengers but not IcelandAir"

Plussat: "Wifi"
Miinukset: "Luggage was damaged"

Plussat: "Friendly staff and easy flight from Orlando!! Can’t wait to fly Icelandair again"
Miinukset: "Outstanding customer service!"

Plussat: "Free checked bag"
Miinukset: "Very uncomfortable seats"

Plussat: "Flight was not very full and in time."
Miinukset: "Staff was not attentive and did not allow other seats to be filled after take off. They all could use a refresher course in customer service. Our row would have been acceptable for 2 people except the arms did not raise up, only side to side to widen the 2 seats. No food was offered for a 7 hour flight. :-("

Plussat: "Though I didn't take advantage of the stop over. Iceland air put my traveling experience at ease. They first gave me bottled water from iceland, very interesting taste, supposedly it was filtered through a volcano. The entertainment was great they have enough movies and TV shows to keep you entertained for endless amount of hours. And the flight attendants were so nice and polite."
Miinukset: "The music on the entertainment. I understand that the airline is trying to promote the arts and culture of Iceland. That's nothing it would bother me."

Miinukset: "I wasn't on their passenger list. Wi-Fi is expensive for how unreliable it is. Sometimes it works flawlessly, sometimes it doesn't work at all. They also lost my luggage. Overall, a very poor showing."

Plussat: "A passenger that I was going to sit with had an obvious head cold or flu. Due to my own medical recommendations, I calmly asked a flight crew member if I could change my seat. I was helped nicely, no big deal. Thank you So much!!"

Plussat: "Connecting flight on Finnair albeit from Oslo, Norway, delivered as promised. On time departure and arrival. What a relief. Too bad Icelandair ground ops did not get our luggage on board. No surprise there. Lost valuable vacation time and money tracing and recovering our possessions."
Miinukset: "From delayed departure from Dulles to hot airplane, cramped seating, minimum service, late arrival in Reykjavik and 19 hours of constant gate changes, nothing went right for the airline and the hundreds of frustrated passengers. Waited from 0730 Saturday to 0300 Sunday to continue to Helsinki. 5 unexplained flight delays and last minute gate changes before flight being cancelled and rescheduled. What has happened to Icelandair?"

Plussat: "Great crew service, entertainment and overall awesome hospitality"
Miinukset: "Nothing to snack on without paying. Airlines back at home at least give you crackers or nuts for free to hold you over- also, I find it a bit unfair how the drinks are distributed. I asked for an apple juice and received one cup while the lady next to me asked for a Diet Pepsi and received a whole can. A little unfairness there- but aside from that everything else was great."

Plussat: "Non"
Miinukset: "Non"

Miinukset: "My final flight and I was going to finally get some food. Only to find that without a major debit or credit card that wasn't happening. I needed to pay for my breakfast and cash was not acceptable. In addition to a massive overflow of parents going through passport control and neatly missing my flight I was quite unhappy"

Plussat: "Thanks for offering food on a relatively short flight."
Miinukset: "Need more vegan items"

Plussat: "Kindness and flexibility of staff with health concern."

Miinukset: "the boarding was the worst"

Plussat: "I took an Icelandair flight a few years ago and this time around I noticed that the entertainment system had been significantly upgraded. The food options were a bit better too. All for purchase online, but, actually, pretty reasonably priced compared to what buying a sandwich, for example, costs at a grocery store in downtown Reykjavík. Also, all the staff were friendly and helpful."

Miinukset: "The boarding process was interesting - because our flight was late getting in, I thought we would miss our connection but the passport control was quick and easy and then our flight left late so there was no need to rush"

Plussat: "The crew was very professional and pleasant. Boarding was efficient. The ablility to charge phone, ipad through usb."
Miinukset: "The seats were cramped. My seat was changed from what I selected and I seated in a middle seat between two very large men and was unable to move during the flight. It was very warm. No food service in the am!"

Plussat: "Seats ok. No food unless paid extra. Really? NO food on an overseas flight?! No Global Pass boarding. Perfect landing in KEF, absolutely horrible landing at Heathrow! So bad it should have been explained!"
Miinukset: "See landing note above"

Plussat: "Very professional. Left nothing out. Perfect flight"
Miinukset: "Last seat on plane"

Miinukset: "There isn't free food. You must pay for the food and it's expensive."

Plussat: "Overall the flight was ok. Crew was nice, entertainment was decent."

Plussat: "In flight is clean."
Miinukset: "Transit time is too short."

Plussat: "Everything was clean and efficient. The crew was courteous."
Miinukset: "It was very uncomfortable for an international flight. I did not realize that food was not included. Also, I was not offered head phones either. I will not fly with them internationally again. The discomfort was not worth the cheaper price."

Plussat: "Seats were s bit more comfortable thsn on brussels airline. Crew were friendlier"
Miinukset: "No free food"

Plussat: "The flight wasn't too full."
Miinukset: "There was not enough food/meal options. It was mostly just overpriced snacks."

Miinukset: "Didn't like the disorganization - didn't call passengers by rows or any other system - didn't like taking the bus to the tarmac"

Plussat: "Held the plane when our flight from Denver was late."
Miinukset: "No tunnel loading."

Plussat: "Icelandair does a good job or providing free entertainment on their flights."
Miinukset: "Though the free entertainment is welcome, it doesn't make up for the myriad of issues we had with Icelandair during our trip. First, both flights smelled like the bathroom toilet puck (the ones they put in urinals) was used to clean the airplane. Icelandair provides no food for free during international flights, which is an oddity (usually there's something during a six hour flight). I could maybe look past the smell and lack of food, but my wife and I were seated in different rows and sides of the airplane, even though we booked our flight together! Overall, I would recommend another airline. Lufthansa, KLM, or Condor if you're in Europe or traveling around that area. They all have small setbacks but are still far superior to Icelandair."

Plussat: "Really nothing more to explain - competitive rates, excellent service, and free layovers in Reykjavok...I would choose IcelandAir over any competitor airline."

Miinukset: "complimentary water needed"

Plussat: "The flight, food, drinks and comfort was good"
Miinukset: "When I checked in they did not have a record of us prepaying for our checked bag and wanted to see a receipt for our payment. We did not have the receipt with us, we had all the other documentation so the only way to get on the flight was to pay again for the checked bag. I found the receipt later"

Plussat: "On toile."
Miinukset: "We logged 4.1 miles of walking in the airports because of gates and connection flights, baggage and customs."

Plussat: "The crew was very helpful in adjusting my flights. The lack of information on passport policies from kayak have made me disappointed on this company and I will not be using it or recommending it in the future. I had to spent over 300$ in hotels and gas to get to Miami to obtain a new passport."
Miinukset: "The booking services that kayak offered were not helpful at all. When I booked my flights to Spain the website should have alerted me that I needed a passport with an expiration date of over 3 months. Kayak should have information on travel policies to the countries they offered flights to."

Miinukset: "The breakfast croissant filling was disgusting!"

Plussat: "That we landed safe, there was a good choice of movies."
Miinukset: "The seats on our return leg were much more cramped & did not have as much legroom as the outbound flight. There were no meals available for me that did not contain cheese. There were not sufficient choices of spirits & we were only offed a drink once in the flight. I have flown with BA for 30 years now. This was absolutley the worst flight I have been on."

Plussat: "Boarding"
Miinukset: "Entertainment wasn't adequate, not many choices. No ports for charging phones or computers."

Plussat: "There is o option to say food not applicable hence 1 star the menu to buy looked ok but didnt use it seat was standard and fine"

Plussat: "Everything"

Plussat: "The flight was smooth, food good and staff OK"
Miinukset: "Boarding experience total Chaos. Late departure for no good reason, watched our plane at the gate being prepared for over an hour, we finally took off but missed our connection and therefore missed our Cruise Ship departure. We were put up in a hotel but upon landing in Rome, we opted to wait at the airport in lieu of the second hotel because of the timing as we had to catch a 6 a.m. train to get to Livorno to meet the Ship, it's first stop. Up for 36 hrs as we got little sleep, and were very tired."

Plussat: "the plane landed safely"
Miinukset: "a lot of confusion between in flight staff and ground staff as to where to go and what to do concerning transfers to ongoing flights, security, tight layover etc It was like it was everyones first day on the job."

Plussat: "Crew were awesome, plane was clean and entertainment and food were good."
Miinukset: "My seat was a little uncomfortable, my mid and lower back had very thin cushioning and I felt the knees of the person behind me in my back throughout the flight."

Plussat: "Easy trip to Helsinki."
Miinukset: "Food & drink sales by M&S was unusual. Even water at a price"

Miinukset: "BA has a lot of nerve charging first-class prices for coach-seat legroom. The fact that the middle seat is empty doesn't warrant the price increase. Abominable food and no in-flight entertainment complete the picture."

Plussat: "Food was ok and they were pretty generous with the alcohol which I needed since the guy in front of me had a seat which allowed him to lean almost all the way back. He ignored several of my comments and none of the staff had anything to say about this even though it was pretty obvious."
Miinukset: "Too cramped.The guy in front of me was laying in my lap the whole trip I have short legs and my legs were hitting the seat in front. Flight left late causing problem all along the way i.e. lost luggage for three days. Nobody was particularly helpful or knew what was going on. I had to make several calls just to have somebody find the luggage. We had to go all over the place just to find somebody to give us new connecting flights. The airport there is a disorganized mess which is beyond words. Nobody wanted to take responsibility for the loss between British air and Aer Lingus and my impression over the phone was that nobody cared one wit what happened."

Plussat: "flight crew was pleasant"
Miinukset: "Appeared that there was some inconsistencies in what was allowed to be carried-on. When I checked in, my roller-bag suitcase carry-on was not allowed to be carried on and it made me scramble at the last minute to grab items I wanted for in-flight use. The odd thing was that the flight was less than half full and there was lots of storage space. Plus a young male was allowed to board with a very large duffel bag (larger than my roller), an over-sized skate board, and a personal backpack and a pillow."

Plussat: "Attendants were courteous and the food was good."
Miinukset: "The entertainment and info system was small and not clear."

Plussat: "We enjoyed the flight from Orlando to London."
Miinukset: "Trying to find the connecting flight in London and not much leg room."

Miinukset: "Waiting 6 hrs"

Plussat: "Plenty of leg room, pleasant flight attendants."
Miinukset: "It was uncomfortably warm through most of the flight."

Miinukset: "3 hour flight without any complimentary beverage or snack. Had to request even a cup of water."

Plussat: "Had a line of seats to stretch out"
Miinukset: "Food was not good, coffee terrible"

Plussat: "It's British Airways so no frills really, just a cheap flight going to New York"
Miinukset: "Service as a whole is nothing more than a 3 star"

Plussat: "Crew were nice and helpful"

Plussat: "Very busy flight but staff very professional"

Plussat: "Everything was super outdated I asked for new headphones never got them because the ones I’ve had didn’t work the TV screens were so small and so outdated, was a very bad experience"
Miinukset: "Everything was super outdated I asked for new headphones never got them because the ones I’ve had didn’t work the TV screens were so small and so outdated, was a very bad experience"

Plussat: "When I was unwell the flight attendants were very helpful and kind"

Miinukset: "Food just OK. Entertainment system outdated with very small screen. Return delayed by over an hour."

Miinukset: "The entertainment system is outdated and the touchscreen was poor"

Plussat: "Nonstop flight to London from Orlando"
Miinukset: "My special meal request was ignored on both my outbound and return flight. The plane was dirty and my seat was worn. The technology on both flights was anequated and in much need of updating."

Plussat: "Crew was great really took care of me. Made me very comfortable. Very polite."
Miinukset: "Initially the seat that I upgraded to was the seat I specifically told check-in agent I did not want. Took me an hour to check in. Frustrating. Once on board I discovered that this was not the seat I wanted and pointed it out to crew who took care of issue. All's well that ends well."

Plussat: "Crew were great, food good : better business class than international BA!"
Miinukset: "Too many passengers with over size carry on"

Plussat: "On time, lunch"
Miinukset: "No entertainment but it was only a two hour flight"

Plussat: "Flight attendants are so friendly, cheerful, personable and polite"
Miinukset: "BA website required payment for any seat selection, so I paid $35 for two aisle seats to be close to my husband. Then, BA website did not allow change or upgrade of seating when I at last discovered upper deck availability and paid another $50 each for us to sit together.. I purchased seating months in advance, and so did friends travelling with me, but my husband's seat was given free to a man who said had just purchased 2 days prior. I purchased my one friend an exit row seat in main cabin for $75 but BA gave it to someone else. Yes, I want refunds and will be writing more about this to BA and posting about this horrid discomfort."

Plussat: "Decent service and comfort."
Miinukset: "Dear wife luggage failed to arrive. Very disappointed after trip plan 2 years in the works."

Plussat: "nothig"
Miinukset: "No USB port for charging phone and poor audio watching entertainment"

Plussat: "comfy seat Nice head side support Nice service Professional crew and pilots - especially the very informative and genial pilot on flight 203"
Miinukset: "Website better now, but still clunky and cranky to use. Hard to find flight status info OUTRAGEOUS To charge for seat selection on a $1000+ ticket!!! App useless-- did not work for flight status checking BA VERY poor on updating us on flight delays: Kayak informed us of delays by email, not a peep from BA. Hard to set up flight notifications. Boarding process completely baroque: With 6 different priority statuses, should we be in this line or that if we have x status, but are flying this class. Comically absurd."

Miinukset: "Economy seats are very uncomfortable for a long flight"

Miinukset: "This was a 3.5 hour flight and the only food offered was an egg and onion sandwich. Pathetic."

Plussat: "Great crew, and delicious food! The seats were not bad either."
Miinukset: "The entertainment system was outdated."

Miinukset: "The check-in personnel refused to allow us to check bags until 90 minutes before the flight, then delayed that time three more times. This caused a real scene with nearly one hundred people standing around the check-in counter waiting to put their bags on the conveyor belts. The flight, which was delayed multiple times--once due to the ground personnel at Orly not turning in the paperwork for the flight--eventually took off, but the cabin crew seemed confused the whole time. We asked for Landing Cards, but they told us we did not need them, when in fact we did. That extra delay at immigration caused us to miss our connecting flight! Since half of the plane was connecting in Heathrow, why didn't the crew suggest that those staying in London wait on the plane until the connectors had a chance to disembark?"

Plussat: "Good service overall."
Miinukset: "When taxiing for take off, for some reason the plane was swerving back and forth in a serpentine manner like the pilot was navigating between puddles."

Plussat: "Staff and food."
Miinukset: "The cramped club seats....can't extend fully if you are over 6ft."

Plussat: "Nothing to like in particular."
Miinukset: "Why does BA insist on serving spicy food on every flight from the US to the UK. I was offered chicken or pasta and no one even bothered to tell me it was chicken curry. With BA I always bring food on board with me as the inflight meals are awful."

Plussat: "Not much. Very small plane. Only one bathroom on the back in the galley! Impossible to get in most of the flight because of service carts."
Miinukset: "Food service extremely slow. M&s choices looked good but the crew had their hands full trying to deliver. Too bad"

Plussat: "Left late but arrived on time"
Miinukset: "Had to pay for water (unless you wanted bathroom water) and juice or coffee."

Plussat: "Great customer service but a bit of a crowded flight."
Miinukset: "The lack of comfort."

Plussat: "Easy and quick boarding. Dinner tasty, but it is hard to cut a fillet steak without hitting the next passenger in the elbow"
Miinukset: "Only one check-in agent running all desks including bag drop - long wait. 19 year-old 747 had narrow seats in premium economy, uncomfortable and too much body contact with adjacent passengers. Outbound to SFO in an Airbus 380 had sparkling wine pre-take off, hot towels twice, this DEN-LHR flight only had juice or water on offer (crew said "don't serve that on this route") no hot towels, crew's objective seemed to be get around cabin in one go and leave Pax to it Breakfast was abysmal, soft-pretzel roll, no juice or water served, just indifferent coffee"

Plussat: "Better seats and space"
Miinukset: "New M&S menu, makes service too slow and the items are mediocre."

Plussat: "Staff are excellent, really friendly, respectful service. Food (expensive as always on planes) but excellent quality, really good choice to use M&S as providers. Excellent communication from pilot and cabin staff on delays before takeoff."
Miinukset: "System for paying by food with Avios points did not work. Plane left almost an hour late due to delays (landed 30 mins late)."

Plussat: "Empty seat between us. Entertainment was good. Bags made it to the baggage claim before we did!"
Miinukset: "Flight attendant had an attitude when I boarded. I went to put my carryon item in overhead compartment and she questioned me asking my seat number. My seat included a carryon and she had an attitude for no reason."

Miinukset: "The fact that I can’t purchase a drink is ridiculous! I am willing to pay $8 for a can of beer and still can’t buy one. I believe many companies are using the coronavirus excuse as cost saving measures."

Miinukset: "Serve cofee"

Miinukset: "the pilot gave us a hard landing in Jamaica"

Miinukset: "On time and a little early"

Miinukset: "Boarding slow"

Miinukset: "It's a long time in an ever smaller seat"

Miinukset: "Nothing, great job"

Miinukset: "Missed the flight due to poor staff and a delayed landing from my crossover. Given how childish the ground staff were being, I can only assume the flight staff wouldn't be much better."

Plussat: "The entertainment was excellent"
Miinukset: "Traveling overall was stressing. Due to long line. And not enough space"

Plussat: "So frendly"
Miinukset: "Everything"

Miinukset: "The attitude from the crw"

Plussat: "Delayed and dropped off in the rain far from terminal still waiting for bags"

Miinukset: "The airline"

Plussat: "How fast it was"
Miinukset: "No tv"

Plussat: "Great"

Plussat: "Offered a seat in the exit row at the gate. Accepted it, of course. Duh."
Miinukset: "Boarding was very slow with so many passengers wanting to carry on all their earthly belongings. I was unaffected as I had checked my bag at the gate, but for some there was no room at all. Some early boarders were allowed to exceed the one-bag in the overhead rules."

Plussat: "The aircraft, the entertaining"
Miinukset: "Food service"

Plussat: "Entertainment offered several options to choose from"
Miinukset: "Food, only one beverage was offered"

Plussat: "The updates from Kayak."

Miinukset: "Having to pay for wifi"

Plussat: "On time, nice airplane"
Miinukset: "No entertainment OB, no food OB,"

Miinukset: "Delay and bumpy landing"

Plussat: "On time"

Miinukset: "WIfI didn't work"

Plussat: "new plane, on time"
Miinukset: "Somewhat bumpy landing if I'm being picky..."

Plussat: "I like to party. But besides that, I like flying with my instruments and not having to gate check them. Yay!"
Miinukset: "I didn’t like the way the employees were so friendly! It was not fair. I wanted to be angry and my opportunity was taken from me!"

Plussat: "Excellent service by the airline stewardess"
Miinukset: "Wait time to board"

Plussat: "AA canceled our flight on 9/13 and rescheduled us to 9/15 for no apparent reason. There were flights leaving Orlando. When I called to ask why since all I received was a text message the customer service rep was rude. Then I received another text message on 9/13 at 4:30 am saying my flight was canceled and we were rebooked again!!! After calling again I was told if I want to leave on Friday we would have to leave from another airport that was over an hour away which means $225 in transportation to get us there! This is on top of the 2 additional hotel nights we paid for and additional meals. When I asked if we would be compensated for all the additional expenses we were incurring I was told it's weather related so probably not. I informed the rep that flights have been leaving Orlando since Tuesday 9/12 so that cannot be the case. She said to try to contact them online. UNACCEPTABLE. I will not fly AA again and I will not recommend them to family or friends. If I could give zero stars I would but the survey defaults to one star."

Plussat: "Nice modern plane. Even though the flight was delayed, we ended up boarding earlier than expected and arrived pretty close to our original expected arrival time."
Miinukset: "The crew was nice and everything, but they weren't very good at making announcements on the loudspeaker. You could tell they didn't really know what they were saying or haven't practiced. One lady was trying to make a sales pitch for a new master card and you could tell she was reading and there were long pauses. My sense is that when using the loudspeaker to talk to the entire flight, one should be practiced and know what they're saying and communicate quickly and efficiently. Don't mean to be critical, but it's something that I noticed that could be improved."

Plussat: "i like the wifi internet that AA provided. Great movies"
Miinukset: "The flight attendants were highly rude and i felt as if i was discriminated on. I was sitting in the back and the flight attendant who was suppose to assist us made us feel like i was a bother to her. First of all she just rudly dropped biscuits on my table didnt ask if i wanted and then I had to ask her for coffee, she didnt ask me if i wanted something to drink. Finally she brought my daughter and I some coffee. i ask for sugar and she said im very busy you have to wait....eventually she gave me one packet of sugar. I had to ask for another sugar for my daughter , so when i ask she gets upset and tells me i have to wait but there as a white who ask for assistance and she was very polite to her."

Miinukset: "The aircraft was hot. Barely any A/C. It felt like 78 degrees. Uncomfortably hot."

Miinukset: "Took forever"

Miinukset: "If media is not working, at least offer complimentary wifi. You'd expect that type of service at a restaurant or...literally anywhere you put your money."

Plussat: "Nothing"
Miinukset: "Nothing was together, missed connection. Had to buy a hotel in Phoenix"

Plussat: "Readiness for take off was well organized and quick"

Miinukset: "Missed first round of golf. Have no clubs or clothes. So far this sucks."

Miinukset: "Bags left behind."

Plussat: "The Space And Comfort Of The Plane Was Very Pleasant."
Miinukset: "The Snacks Could Be Better And They Could Have A Better Entertainment."

Miinukset: "The check in process took to long. In line more than an hour."

Miinukset: "No tv screens or entertainment"

Plussat: "Price. That's it."
Miinukset: "We sat in Orlando waiting to take off - delayed for OVER 30 minutes because ---> the catering truck failed to show up. The captain aired his frustration of the catering crew. Supposed to arrive in Philly approximately 2:24pm - we didn't arrive until 3:03pm. Baggage took another 20-30 minutes. All American emoloyees looked tired. Not one smile either to Orlando or from Orlando. (Oh yeah - we were late taking off to start my vacation from Philly because a crew failed to arrive to "start the engines of the aircraft," per captain's announcement. The entire aircraft boarded and sat, again, for 30 minutes without any air conditioning or air flow in the cabin.) Blah experience. Blah employees. And two different captains announced the reasons for delay with an "annoyed tone.""

Plussat: "Terri was very attentive."

Miinukset: "They could've fed us or least gave us more drinks when we were rerouted and stick in the Norfolk airport for hours."

Plussat: "The service AA provides is very constant in time and that is good"
Miinukset: "Chairs could have more comfort"

Plussat: "Short flight."
Miinukset: "3.5 hour delay because I believed they double booked a gate and there was no plane. Didn't offer beverage service( they did on the departure flight) on returning flight to miami"

Plussat: "Excellent"
Miinukset: "Nothing"

Plussat: "The plan the people an service."
Miinukset: "Nothing i did not like"

Plussat: "No delays except for weather."

Miinukset: "Poor legroom"