Etsi halvat lennot välille Orlando - Suomi

Miinukset: "seats were very uncomfortable"

Plussat: "Drinks served on flight. Comfortable seats."
Miinukset: "Food."

Plussat: "Great crew, decent food, plenty of wine and other drinks, on-time departure and arrival."
Miinukset: "Cramped uncomfortable seating, USB port on seat-back video display does not charge a handheld device battery."

Miinukset: "Luftansa cancelled my flight due to impending hurricane. Because of announced airport closure, I decided to go on August 31 on the only flight available which was Iceland air. I had to pay $4200 for the flight. My flight back to Orlando is on September 9 on Iceland air. How can you compensate me?"

Miinukset: "I didn't get the seats I selected during the check-in. An hour after check-in, I received different seats, 10 rows away from the original seats. Too bad!"

Plussat: "Not much"
Miinukset: "Online check in wouldn't let us add luggage. No entertainment. No choice of food. uncomfortable seats."

Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Plussat: "The crew were super friendly. There was plenty of space and I slept for a few hours"

Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Miinukset: "Passenger in front of me had her seat back during meal time. Not enough room to eat or maneuver."

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Food and service were phenomenal, and the seats were very comfortable."
Miinukset: "Gate agents were joking and laughing during pre-board, and the entire plane attempted to board at once."

Plussat: "Flight on time, crew polite and ready to help"
Miinukset: "Seats in the plane a little closer to each other than usual I think."

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Plussat: "Crew was very professional, seating comfort excellent, flight very little turbulence, close to estimated arrival time, overall a good experience."
Miinukset: "Luggage waiting time too long, my suitcase was badly damaged rendered unusable, came to a compensation agreement which was acceptable to me at the time since I was pressed for time to catch the train I had a reservation for. But still will not buy me a new suitcase."

Miinukset: "Never given a choice on food like others. It was just given to me."

Plussat: "Service oriented; kind smiles; responsive Pilot provided a smooth and fast flight."
Miinukset: "No complaints at all."

Plussat: "Clean , newer plane"
Miinukset: "Most unengaged, bored crew. They were simply going through the motions. I had a seat mate who stood in the aisle over my head for over 3 hours. Each time anyone walked down the aisle-/including a crew member-/ she would bang my head, lean against me and even though I asked nicely that she sit down or go to the back since it was 3 am and I was trying to sleep, she wanted to stand near her husband in the row ahead of me. And the crew never said a word."

Plussat: "Can I say basically everyyyyyything. The meals were amazing with respect to taste and the timeliness of them. The crew was extremely courteous and kind"
Miinukset: "Just typically being on a plane not much can do about the space in economy"

Plussat: "Crew was good"
Miinukset: "Flight was over booked and they changed us the seats"

Plussat: "staff was friendly and service in general was good"
Miinukset: "Food was not good , Chairs was not comfortable"

Miinukset: "Three pieces of luggage two got to my destination two and a half days which means I had to purchase cloths to wear and personal items. The third piece of luggage was three and a half days late. Which is was are Christmas presents were delivered late afternoon. There wasn’t any compensation for the inconvenience of having to change of plans of staying around the house waiting for luggage when we paid for hotel rooms and we didn’t get a refund on our trip we couldn’t take. When we knew flights from Frankfurt to München ran daily. Very disappointed. Byron becker we flew from Florida Orlando fo Munich Germany and paid a high price for traveling. Also we were bumped three times fro, Frankfurt to. Much each time on standby. Very disappointed. Sorry but this is the truth."

Plussat: "efficient service. timely departures/ arrivals"

Miinukset: "Stroller damaged by cargo people"

Plussat: "The boarding process was very fast and smooth"
Miinukset: "The seating space is very tight, more space is needed specially for tall people."

Miinukset: "No language options on tv besides english."

Plussat: "1. Good choice of movies. The entertainment recommendations by airlines were well thought of. 2. Crew and service was one of the best. They timely came and offered juice and water. 3. We were well informed when flight had to make few rounds in the air before landing."

Miinukset: "Smaller plain"

Plussat: "They were waiting for us even we were running late from connecting flight, everybody was super nice"

Miinukset: "The flight from Belgrade to Munich was late and I did not manage to catch the flight to DC and had to stay in munich in bad hotel...I lost one day of DC and my work."

Miinukset: "Lufthansa didn't try to help with my situation, they didn't bear any responsibility for transferring me to the flight which was eventually cancelled"

Miinukset: "Gepäck bei Ankunft total durchnässt. Nicht tragbar. Musste Schlafanzug leihen. Papiere,Buch ebenfalls. Was jetzt? Sitzreservierung erst 23 Stunden vorher? Warum??? In Orlando Eincheckschalter schwer zu finden und von Delta Koffern davor blockiert. Ansonsten professioneller Service."

Plussat: "Getting off! Ok, i have to use 50 characters... i also liked the check-in counter staff in Orlando."
Miinukset: "I have flown on many budget airlines that were more comfortable than this flight. Hard uncomfortable chairs with a lack of leg space (and I'm only 1.70m). The food was poor and the service was worse- i pressed my call button for a drink mid-flight and it kept getting cancelled without a steward coming. Finally, after pressing the call button about 10 times a steward came and begrudgingly brought me a drink. Choice of movies was poor."

Plussat: "great service and flight"

Miinukset: "Unfriendly crew"

Plussat: "Nothing"
Miinukset: "This was the coldest flight I ever flew- the temperature was probably in the 50s. For 9 hours when even 3 blankets were not enough to keep us to a decent temperature. Also the crew was very cold and dismissive. They were very aggressive towards two other passengers."

Miinukset: "Lufthansa never treats Prague as a destination almost always off stand, it never does this to a internal German flight always late arrival frustrating"

Plussat: "The check in process was fast"
Miinukset: "All the flight were bumping and landing felt very dangerous"

Plussat: "Took me to great location"
Miinukset: "Just about the whole trip. Way to expensive! Food was bad for the money. Delta was great to Paris last year. Using kayak was to expensive! Next time will go airline. To Paris a lot cheaper. This airline has fees to the max!"

Plussat: "On time"
Miinukset: "Uncomfortable seats"

Miinukset: "The airline went on strike the day I was supposed to fly, so at 4:30 in the morning I arrived to the airport and learned that my flight got cancelled. The evening before there were no info about cancellation on internet. But a representative re-booked my trip on the same day with 2 different companies from the other airport and provided a free taxi. So I arrived to my final destination only 3h late. So my ratings will go only to "overall" as OK. On the other flights with Lufthansa the "Entertainment" and "Food" are usually Excellent"

Plussat: "In flight entertainment"
Miinukset: "Seat pitch"

Plussat: "Flight attendants pretty good. Got lucky with one of the only 2-seater rows in the back of the plane. Good entertainment options."
Miinukset: "I'm only 5'2" (157cm) and slim but could barely move in my seat, and if the person in front leaned seat back, it was terrible. Food was lame, really salty and they did not come around with water enough."

Plussat: "Organized loading. Flight attendants engaged, took great care of passengers. Did not act like we were a bother."
Miinukset: "Need more elbow room. Folks on either side of me took up the arm rests. Felt squished"

Plussat: "Loved the business class upgrade"
Miinukset: "Lack of food choices even in business class"

Plussat: "First time in a 747. We flew business class. Seat was a little small but l am bigger than the average person. The food was incredible. Dinner and breakfast were more we ever thought we would get in an flight. The service from our flight attendant was wonderful. I would fly Lufthansa again."

Plussat: "Flight on time"

Plussat: "The crew and in flight experience were excellent."
Miinukset: "Both Lufthansa and United's boarding announcements fail to account for passengers' impatience and neglect of boarding group procedure. Lufthansa doesn't clearly identify when un-prioritized groups should begin to board. United should make clear that unspecified group members attempting to board prematurely will be held to the back of the queue for their appropriate group."

Plussat: "Crew was very friendly and helpful. Entertainment had plenty of choices."
Miinukset: "The seats were very hard. It was very uncomfortable sitting that long I’m those seats"

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Plussat: "The crew was very nice , and very comfortable seats ."
Miinukset: "Everything was great"

Plussat: "Terrible coordination between SAS and United Airlines. Two bags missing, could not find boarding pass of baby, despite us showing them on the SAS website their check in details!"
Miinukset: "Not losing our bags and delaying our boarding massively despite us having completed information in advance on SAS website. United Airlines inability to assign seating all the way through, throwing their hands in the air and blaming SAS, while SAS did exactly the same thing about United."

Miinukset: "Boarding and boarding pass was horrible. 30 min before boarding, there was no one at the SAS area."

Miinukset: "More room. Not losing our luggage at the end."

Miinukset: "Could not have been better"

Plussat: "No problems. I was satisfied"

Plussat: "Efficient boarding process."
Miinukset: "Seats super uncomfortable, no food for a 3.5 hr flight, just tea or coffee as free drink options."

Plussat: "The only thing that saved the flight was a good crew and decent food."
Miinukset: "My husband uses a wheel chair and a delightful attendant wheeled him and about 20 other passengers to a very well equipped handicap area. There we all stayed until finally we demanded that we be taken to our flight which was supposed to leave in about 10 minutes. When we boarded the plane all the other passengers were already there and I was the last one on. All the overhead bins were taken and I had to put my carry-on under the seat which left me with almost no leg room. By the time we arrived in SFO my thighs and back hurt so much that I was worried maybe I would require medical attention. Which fortunately was not the case. It was luck that I had a bag that would actually fit under the seat."

Miinukset: "No food or even water"

Plussat: "Crew was considerate, friendly and accommodating . Meals were quite nice as flight fare goes. And the variety of films to watch were great. Two thumbs up, SAS !"

Plussat: "The promptness of leaving and arriving. The general friendliness of the crew."
Miinukset: "Movie selection is not great. Food was ok maybe slightly better than most airline food. My dissatisfaction is with Washington airport. J had two hours between flights and because of total mismanagement in immigration I missed my flight to atlanta. Totally unacceptable. I might not even get on the ten pm flight."

Miinukset: "How possible with any criteria could charge 33€ for 1.5 such exagerate no good company at all .."

Plussat: "A lot of leg room"
Miinukset: "No snack served before dinner, no choice of dinner food. over see flight and the only food is dinner??? My laggage had priority tag but got out last and in resolt of it I missed the connecting flight to Boston!!! Damaged laggage"

Plussat: "Very comfortable and smooth flight, on board entertainment on first leg of trip was great. Food was fresh and good. Nice coffee & Tea service,"
Miinukset: "Boarding was a little scattered, but ok"

Plussat: "Really good price, excellent service."
Miinukset: "A silly point, but I would appreciate fewer announcements when I’m watching a movie. (Laughing out loud)"

Plussat: "Flight on time and efficient boarding process"
Miinukset: "Food only average, some of the beverages only for purchase"

Plussat: "On schedule, great crew"

Plussat: "The airline staff were so positive and friendly. Really made the long trip easier."

Miinukset: "On the flight Copenhagen to WAW only one cup of water per passenger..?????....."

Plussat: "Flight was on time and the crew was effcicient"
Miinukset: "My knees hit the sear in front of m before they recloined. No way to sleep."

Plussat: "Power plugs at all seats"
Miinukset: "2+ hrs late on departure, could not confirm follow on connecting flight. Could not select seats online. Airbus aircraft ventilation is weak. Movie selection was inadequate. No "free" alcohol and high prices. Pay WiFi in economy but "free" everywhere else"

Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."

Plussat: "Movies were good."
Miinukset: "The quality was not worth the price. I could've taken another airline for cheaper and got better service"

Plussat: "After four hours waiting on the tarmac, at 3AM in the morning, the flying attendants gave us free peanuts. That was very thoughtful."
Miinukset: "Worst experience ever. We waited on the tarmac for almost 4 hours, due a technical problem. Finally, they gave up attempting to solve the problem (at 3.30AM), and we disembarked. No assistance at all. No hotel. No meals. Rescheduling was a lengthy process. Staff was rude. Really a nightmare of an experience. Note to self: never ever fly again with SAS."

Miinukset: "Not water for children."

Miinukset: "The 70 euro bag check fee"

Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"

Plussat: "Upgraded 2 biz 4 reasonable $, everything great"

Plussat: "I booked through you and priceline. I chose the airfare that included the provision for one paid check through bag. was VERY careful to make sure I paid for this extra bag. When I got to the airport SAS said I had not paid for a ticket that included one checked through bag. I am very upset with this. Solution I will NEVER book through Kayak or priceline again..."

Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."

Miinukset: "I understood I could check one bag. Nope. Checking one bag cost me $67. So much for saving money."

Plussat: "No problems, great crew, easy check in and on time!"

Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"

Plussat: "The crew and the flight and the booking etc. is all very good and easy. I greatly trust and enjoy SAS"
Miinukset: "The crew and the flight and the booking etc. is all very good and easy. I greatly trust and enjoy SAS The one hour wait in line directly to get in at the gate is a bit odd, to board the plane. For me the seats are about 2 inches short and legroom and I just don't have space for my legs"

Plussat: "Introduce meals even to economy class"

Miinukset: "90 min waiting in the plane withou ac in IAD 4 hs delay in Copenhagen airport. I missed flight back from Athens because a ferry delay from Santorini despite calling SAS being updated of my delay. When I arrived to Athens airport, SAS staff left and KAYAK was not supportive. My tickets were cancelled from Athens to IAD."

Plussat: "Passenger"
Miinukset: "Not much talk from captain about local weather and time."

Plussat: "The food was good, movie choices"
Miinukset: "Little room to move"

Miinukset: "I was traveling with two small children (my grandchildren ). The crew was unhelpful and unfriendly . I don't think I will fly SAS again"

Miinukset: "no vegetarian food I am always told should have ordered at booking but this option is always made obscure, difficult or impossible too cramped and plain full to capacity"

Plussat: "The biz class seat and bed"
Miinukset: "The olives in the salad."

Plussat: "The crew was very professional, upbeat, and helpful. The newer seats allow for more legroom, and the selection of a wide variety of on-demand movies."
Miinukset: "The inability to easily view and choose a special meal is a recurrent issue with SAS - even when contacting the airline directly to rectify this issue, the ball was dropped on the return flight, and the crew scrambled to find a replacement meal. On-line boarding continues to be an issue for Green Card holders returning to the US - why not explain that one cannot pre-print boarding passes and instead must go to boarding pass issues-line as soon as one enters the airport."

Plussat: "The flight staff was fantastic!"

Plussat: "I requested a gluten free meal and was happy with it."
Miinukset: "leg room was a bit tight"

Plussat: "Bergen to Stockholm was an easy flight. No problems..all on time"

Miinukset: "Lost luggage delivered today"

Miinukset: "Flight delayed two hours before take off."

Plussat: "Everything was great! And it got better because of all the amenities we had because of the delay :)"

Plussat: "Got assisted to the plane by airport staff as I was in a wheelchair"
Miinukset: "Food on board was awful. Ordered hamburger but not availabe having already pre paid. Pizza was poor quality and had no taste. Range of food disappointing"

Plussat: "No legroom"
Miinukset: "More legroom and snacks offered"

Plussat: "Seats not that good need softer seates for long haul flights"
Miinukset: "Dissapointed that my flight info screen does not rotate and update the screenshots like they used"

Plussat: "The overall experience was okay, no food service and seats were not super comfy."
Miinukset: "More leg space for a long flight and free snacks."

Miinukset: "My seat was changed less than an hour before the flight so that I was no longer sitting with my wife. The person at the service desk explained that they substituted a smaller plane because the flight was not full. She said it was better than the flight being cancelled."

Plussat: "cheap"
Miinukset: "My bag did not make my connection in Iceland and was not placed on a plane headed the same route on the same day over 3 hours later. It was delayed for over 24 hours and it took over 48 hours to receive my bag."

Miinukset: "My flight to Reykjavík was delayed, which I learned of the morning of the flight. I realized that this would cause me to miss my connecting flight and that if I missed the connection I’d be stuck there for another day. I booked a very expensive nonstop with Delta instead of risking that."

Plussat: "great crew."
Miinukset: "no food, very uncomfortable cramped seats."

Plussat: "Friendly staff and timely departure"
Miinukset: "N/A"

Plussat: "Crew was nice."
Miinukset: "Only one person was checking people onto the plane! it took a very long time to board.."

Miinukset: "Seat comfort"

Miinukset: "I was charged for baggage FLYUS confirmation did not clearly explain about the charge before I booked the flight. Not good!"

Plussat: "In flight entertainment"
Miinukset: "Boarding process wasn’t very good in KEF."

Plussat: "Courteous crew. Flight was on time."

Plussat: "Kind crew and comfortable seats in the exit row"
Miinukset: "No snacks"

Plussat: "Smooth flight. Plenty of space. Good inflight entertainment made the trip pass quickly."
Miinukset: "No free snack like pretzels. Usually you get some complementary food on international flights"

Miinukset: "Delay in Philadelphia affected this score"

Plussat: "Everything but having to pay $69 for a checked bag was fine."
Miinukset: "Had to pay $69 to check one bag even though economy class is entitled to one free bag. We specifically brought a checked bag expecting it was free. Otherwise we would have only done carry on."

Plussat: "On time. Luggage arrived to destination."

Plussat: "Price"
Miinukset: "Under staffed,tight quarters,charged for food(expensive),CANCELED FLIGHT,unorganized response to an OVERNIGHT DELAY"

Plussat: "Decent amount of free movie selections"
Miinukset: "No free meal, not even a snack. That’s ridiculous. Most international flights also give a free cocktail to adult passengers but not IcelandAir"

Plussat: "Wifi"
Miinukset: "Luggage was damaged"

Plussat: "Friendly staff and easy flight from Orlando!! Can’t wait to fly Icelandair again"
Miinukset: "Outstanding customer service!"

Plussat: "Free checked bag"
Miinukset: "Very uncomfortable seats"

Plussat: "Flight was not very full and in time."
Miinukset: "Staff was not attentive and did not allow other seats to be filled after take off. They all could use a refresher course in customer service. Our row would have been acceptable for 2 people except the arms did not raise up, only side to side to widen the 2 seats. No food was offered for a 7 hour flight. :-("

Plussat: "Though I didn't take advantage of the stop over. Iceland air put my traveling experience at ease. They first gave me bottled water from iceland, very interesting taste, supposedly it was filtered through a volcano. The entertainment was great they have enough movies and TV shows to keep you entertained for endless amount of hours. And the flight attendants were so nice and polite."
Miinukset: "The music on the entertainment. I understand that the airline is trying to promote the arts and culture of Iceland. That's nothing it would bother me."

Miinukset: "I wasn't on their passenger list. Wi-Fi is expensive for how unreliable it is. Sometimes it works flawlessly, sometimes it doesn't work at all. They also lost my luggage. Overall, a very poor showing."

Plussat: "A passenger that I was going to sit with had an obvious head cold or flu. Due to my own medical recommendations, I calmly asked a flight crew member if I could change my seat. I was helped nicely, no big deal. Thank you So much!!"

Plussat: "Connecting flight on Finnair albeit from Oslo, Norway, delivered as promised. On time departure and arrival. What a relief. Too bad Icelandair ground ops did not get our luggage on board. No surprise there. Lost valuable vacation time and money tracing and recovering our possessions."
Miinukset: "From delayed departure from Dulles to hot airplane, cramped seating, minimum service, late arrival in Reykjavik and 19 hours of constant gate changes, nothing went right for the airline and the hundreds of frustrated passengers. Waited from 0730 Saturday to 0300 Sunday to continue to Helsinki. 5 unexplained flight delays and last minute gate changes before flight being cancelled and rescheduled. What has happened to Icelandair?"

Plussat: "Great crew service, entertainment and overall awesome hospitality"
Miinukset: "Nothing to snack on without paying. Airlines back at home at least give you crackers or nuts for free to hold you over- also, I find it a bit unfair how the drinks are distributed. I asked for an apple juice and received one cup while the lady next to me asked for a Diet Pepsi and received a whole can. A little unfairness there- but aside from that everything else was great."

Plussat: "Non"
Miinukset: "Non"

Miinukset: "My final flight and I was going to finally get some food. Only to find that without a major debit or credit card that wasn't happening. I needed to pay for my breakfast and cash was not acceptable. In addition to a massive overflow of parents going through passport control and neatly missing my flight I was quite unhappy"

Plussat: "Thanks for offering food on a relatively short flight."
Miinukset: "Need more vegan items"

Plussat: "Kindness and flexibility of staff with health concern."

Miinukset: "the boarding was the worst"

Plussat: "I took an Icelandair flight a few years ago and this time around I noticed that the entertainment system had been significantly upgraded. The food options were a bit better too. All for purchase online, but, actually, pretty reasonably priced compared to what buying a sandwich, for example, costs at a grocery store in downtown Reykjavík. Also, all the staff were friendly and helpful."

Miinukset: "The boarding process was interesting - because our flight was late getting in, I thought we would miss our connection but the passport control was quick and easy and then our flight left late so there was no need to rush"

Plussat: "The crew was very professional and pleasant. Boarding was efficient. The ablility to charge phone, ipad through usb."
Miinukset: "The seats were cramped. My seat was changed from what I selected and I seated in a middle seat between two very large men and was unable to move during the flight. It was very warm. No food service in the am!"

Plussat: "Seats ok. No food unless paid extra. Really? NO food on an overseas flight?! No Global Pass boarding. Perfect landing in KEF, absolutely horrible landing at Heathrow! So bad it should have been explained!"
Miinukset: "See landing note above"

Plussat: "Very professional. Left nothing out. Perfect flight"
Miinukset: "Last seat on plane"

Miinukset: "There isn't free food. You must pay for the food and it's expensive."

Plussat: "Overall the flight was ok. Crew was nice, entertainment was decent."

Plussat: "In flight is clean."
Miinukset: "Transit time is too short."

Plussat: "Everything was clean and efficient. The crew was courteous."
Miinukset: "It was very uncomfortable for an international flight. I did not realize that food was not included. Also, I was not offered head phones either. I will not fly with them internationally again. The discomfort was not worth the cheaper price."

Plussat: "Seats were s bit more comfortable thsn on brussels airline. Crew were friendlier"
Miinukset: "No free food"

Plussat: "The flight wasn't too full."
Miinukset: "There was not enough food/meal options. It was mostly just overpriced snacks."

Miinukset: "Didn't like the disorganization - didn't call passengers by rows or any other system - didn't like taking the bus to the tarmac"

Plussat: "Held the plane when our flight from Denver was late."
Miinukset: "No tunnel loading."

Plussat: "Icelandair does a good job or providing free entertainment on their flights."
Miinukset: "Though the free entertainment is welcome, it doesn't make up for the myriad of issues we had with Icelandair during our trip. First, both flights smelled like the bathroom toilet puck (the ones they put in urinals) was used to clean the airplane. Icelandair provides no food for free during international flights, which is an oddity (usually there's something during a six hour flight). I could maybe look past the smell and lack of food, but my wife and I were seated in different rows and sides of the airplane, even though we booked our flight together! Overall, I would recommend another airline. Lufthansa, KLM, or Condor if you're in Europe or traveling around that area. They all have small setbacks but are still far superior to Icelandair."

Plussat: "Really nothing more to explain - competitive rates, excellent service, and free layovers in Reykjavok...I would choose IcelandAir over any competitor airline."

Plussat: "Empty seat between us. Entertainment was good. Bags made it to the baggage claim before we did!"
Miinukset: "Flight attendant had an attitude when I boarded. I went to put my carryon item in overhead compartment and she questioned me asking my seat number. My seat included a carryon and she had an attitude for no reason."

Miinukset: "The fact that I can’t purchase a drink is ridiculous! I am willing to pay $8 for a can of beer and still can’t buy one. I believe many companies are using the coronavirus excuse as cost saving measures."

Miinukset: "Serve cofee"

Miinukset: "the pilot gave us a hard landing in Jamaica"

Miinukset: "On time and a little early"

Miinukset: "Boarding slow"

Miinukset: "It's a long time in an ever smaller seat"

Miinukset: "Nothing, great job"

Miinukset: "Missed the flight due to poor staff and a delayed landing from my crossover. Given how childish the ground staff were being, I can only assume the flight staff wouldn't be much better."

Plussat: "The entertainment was excellent"
Miinukset: "Traveling overall was stressing. Due to long line. And not enough space"

Plussat: "So frendly"
Miinukset: "Everything"

Miinukset: "The attitude from the crw"

Plussat: "Delayed and dropped off in the rain far from terminal still waiting for bags"

Miinukset: "The airline"

Plussat: "How fast it was"
Miinukset: "No tv"

Plussat: "Great"

Plussat: "Offered a seat in the exit row at the gate. Accepted it, of course. Duh."
Miinukset: "Boarding was very slow with so many passengers wanting to carry on all their earthly belongings. I was unaffected as I had checked my bag at the gate, but for some there was no room at all. Some early boarders were allowed to exceed the one-bag in the overhead rules."

Plussat: "The aircraft, the entertaining"
Miinukset: "Food service"

Plussat: "Entertainment offered several options to choose from"
Miinukset: "Food, only one beverage was offered"

Plussat: "The updates from Kayak."

Miinukset: "Having to pay for wifi"

Plussat: "On time, nice airplane"
Miinukset: "No entertainment OB, no food OB,"

Miinukset: "Delay and bumpy landing"

Plussat: "On time"

Miinukset: "WIfI didn't work"

Plussat: "new plane, on time"
Miinukset: "Somewhat bumpy landing if I'm being picky..."

Plussat: "I like to party. But besides that, I like flying with my instruments and not having to gate check them. Yay!"
Miinukset: "I didn’t like the way the employees were so friendly! It was not fair. I wanted to be angry and my opportunity was taken from me!"

Plussat: "Excellent service by the airline stewardess"
Miinukset: "Wait time to board"

Plussat: "AA canceled our flight on 9/13 and rescheduled us to 9/15 for no apparent reason. There were flights leaving Orlando. When I called to ask why since all I received was a text message the customer service rep was rude. Then I received another text message on 9/13 at 4:30 am saying my flight was canceled and we were rebooked again!!! After calling again I was told if I want to leave on Friday we would have to leave from another airport that was over an hour away which means $225 in transportation to get us there! This is on top of the 2 additional hotel nights we paid for and additional meals. When I asked if we would be compensated for all the additional expenses we were incurring I was told it's weather related so probably not. I informed the rep that flights have been leaving Orlando since Tuesday 9/12 so that cannot be the case. She said to try to contact them online. UNACCEPTABLE. I will not fly AA again and I will not recommend them to family or friends. If I could give zero stars I would but the survey defaults to one star."

Plussat: "Nice modern plane. Even though the flight was delayed, we ended up boarding earlier than expected and arrived pretty close to our original expected arrival time."
Miinukset: "The crew was nice and everything, but they weren't very good at making announcements on the loudspeaker. You could tell they didn't really know what they were saying or haven't practiced. One lady was trying to make a sales pitch for a new master card and you could tell she was reading and there were long pauses. My sense is that when using the loudspeaker to talk to the entire flight, one should be practiced and know what they're saying and communicate quickly and efficiently. Don't mean to be critical, but it's something that I noticed that could be improved."

Plussat: "i like the wifi internet that AA provided. Great movies"
Miinukset: "The flight attendants were highly rude and i felt as if i was discriminated on. I was sitting in the back and the flight attendant who was suppose to assist us made us feel like i was a bother to her. First of all she just rudly dropped biscuits on my table didnt ask if i wanted and then I had to ask her for coffee, she didnt ask me if i wanted something to drink. Finally she brought my daughter and I some coffee. i ask for sugar and she said im very busy you have to wait....eventually she gave me one packet of sugar. I had to ask for another sugar for my daughter , so when i ask she gets upset and tells me i have to wait but there as a white who ask for assistance and she was very polite to her."

Miinukset: "The aircraft was hot. Barely any A/C. It felt like 78 degrees. Uncomfortably hot."

Miinukset: "Took forever"

Miinukset: "If media is not working, at least offer complimentary wifi. You'd expect that type of service at a restaurant or...literally anywhere you put your money."

Plussat: "Nothing"
Miinukset: "Nothing was together, missed connection. Had to buy a hotel in Phoenix"

Plussat: "Readiness for take off was well organized and quick"

Miinukset: "Missed first round of golf. Have no clubs or clothes. So far this sucks."

Miinukset: "Bags left behind."

Plussat: "The Space And Comfort Of The Plane Was Very Pleasant."
Miinukset: "The Snacks Could Be Better And They Could Have A Better Entertainment."

Miinukset: "The check in process took to long. In line more than an hour."

Miinukset: "No tv screens or entertainment"

Plussat: "Price. That's it."
Miinukset: "We sat in Orlando waiting to take off - delayed for OVER 30 minutes because ---> the catering truck failed to show up. The captain aired his frustration of the catering crew. Supposed to arrive in Philly approximately 2:24pm - we didn't arrive until 3:03pm. Baggage took another 20-30 minutes. All American emoloyees looked tired. Not one smile either to Orlando or from Orlando. (Oh yeah - we were late taking off to start my vacation from Philly because a crew failed to arrive to "start the engines of the aircraft," per captain's announcement. The entire aircraft boarded and sat, again, for 30 minutes without any air conditioning or air flow in the cabin.) Blah experience. Blah employees. And two different captains announced the reasons for delay with an "annoyed tone.""

Plussat: "Terri was very attentive."

Miinukset: "They could've fed us or least gave us more drinks when we were rerouted and stick in the Norfolk airport for hours."

Plussat: "The service AA provides is very constant in time and that is good"
Miinukset: "Chairs could have more comfort"

Plussat: "Short flight."
Miinukset: "3.5 hour delay because I believed they double booked a gate and there was no plane. Didn't offer beverage service( they did on the departure flight) on returning flight to miami"

Plussat: "Excellent"
Miinukset: "Nothing"

Plussat: "The plan the people an service."
Miinukset: "Nothing i did not like"

Plussat: "No delays except for weather."

Miinukset: "Poor legroom"

Plussat: "Clear communication about delays and boarding, comfortable seats, great service."

Plussat: "Horrible service"
Miinukset: "Nasty people"

Plussat: "There is nothing to like about the flight"
Miinukset: "There was no entertainment , no food for a 4 hour flight. The flight is more expensive than other airlines. I will not recommend or flight with them again. The flight was full and I think the route is profitable to them. I guess if you can exploit people, why not do it."

Miinukset: "Did you know the flight was changed?? It moved from Nov 24 to Nov 25. I was never informed of this change that was supposedly made in October.. Even you (kayak) didn’t know bc you still think I took the flight that I booked on your site! I was forced to rebook with another airline and will be expecting a refund and then some and possibly dispute the charge all together."

Plussat: "I didn’t like a thing. The crew from the gate all the way to the end was rude and nasty. The crew scanning people to get on the plane were so rude at the beginning it was the worst and I fly for my work and I’ll never fly TAP air Portugal again."
Miinukset: "Train the staff to be nice and pleasant"

Plussat: ":("
Miinukset: ":("

Miinukset: "Nothing, it was better than most other airlines"

Plussat: "Good entertainment, great price"
Miinukset: "Had about 30 people on our flight that was taking another TAP connecting flight - missed the gate by less than two minutes - did not hold the plane when they could have"

Plussat: "NOTHING.....................DUE TO FLIGHT CONNECTION CANCELLATION TAP AIR PORTUGAL FORCED US TO STAY STUCK IN AMSTERDAM FOR 15 HOURS"
Miinukset: "EVERYTHING..........................ALL TAP AIR PORTUGAL WAS A DISASTER"

Plussat: "It got us to our destination."
Miinukset: "Seats sucked. Screaming kids. Wouldn’t let us bring our carry-on for the last leg: Lisbon to Barcelona even though there was room."

Plussat: "Only the on board crew lived up to Tap's normal standard"
Miinukset: "Boarding chaotic in Copenhagen. Food very poor this time"

Plussat: "The crew was great."
Miinukset: "My baggage did not get delivered to the final destination, that could have been handled better."

Miinukset: "Somehow, ticket was not being accepted to board on TAP's flight. Crew had to manually check it"

Plussat: "The Tap flight was an hour late causing me to miss my connecting flight with Tap and my car rental. Attendant NO help. Sent me wrong place!!."
Miinukset: "Better flight attendants who know how to help. Never TAP again!!"

Miinukset: "TAP was late getting the first flight out, offered almost no help and almost left 22 people stranded in Portugal and tried to get us to pay for a new flight at our own expense. Customer service was terrible. Multiple people in line said they had been stranded in Portugal by TAP airlines before."

Miinukset: "I was surprised by a $120 fee for luggage. I don't remember any indication from Kayak or from TAP about a luggage fee when I booked or when I got confirmation. Further, I found out that if I had indicated that I had luggage 3 days prior to checkin, I would have only been charged $92 saving me $."

Miinukset: "Not over selling the flight so passengers can make it home as they plan"

Miinukset: "Very courteous crew, very much attentive to the passengers needs. The entertainment has to be improved. Not very user friendly."

Plussat: "It was a rather empty flight so I was able to have space to myself to stretch out."
Miinukset: "Everything. We were late boarding, late taking off, micromanaged by the crew like we’re stupid, the food was truly god awful atrocious... and there were like 20 movies to choose from for a 7 hour flight. Furthermore, there were NO snacks available for purchase so you were forced to eat gross food."

Plussat: "Planes clean and in good condition."
Miinukset: "Crowded and late departure."

Plussat: "The flight crews were polite. The short flight journey included a simple light lunch with drink."
Miinukset: "The flight departure time was delayed for one hour."

Plussat: "Prompt and courteous"
Miinukset: "Not enough leg room, just not enough space al the way around to be comfortable."

Plussat: "Refuel was quick and we were back on air in less than 30 min... Wich was great.."

Plussat: "Nice crew, tasty snack, new plane with comfortable seats"
Miinukset: "Huge bag charge for anything over 8 kg! Sign said last call 40 min before flight when agent told us to check board 30 min before flight for gate assignment!"

Plussat: "Good food serving times."
Miinukset: "The hospitality of the airline crew is very poor as they are extremely rude to their customers. The planes I flew on were very out of date and not comfortable for international travel. I have flown on many airlines, but these planes were by far the worst. Cheap price, for a reason. The seats didn’t recline, the food was terrible, no options were given for food, and the movies were pre-picked. No one had a choice in what they watched. Very outdated. I had 2.5 hours to board my connecting flight and they caused me to miss it. As I waited in the customs line entering Lisbon, I asked a TAP representative if I’d have to get out of the line up and go right through as my flight left at 2:10 pm. They said you will make it, stay in line. I get near the front of the line 2 hours later... hundreds of people were in this line and they only had 2/10 customs agents available!!! I ask another representative how far my gate is since my flight leaves in 30 min and she told me “no you missed it. but don’t worry others will be missing it too”. So no I did not miss it, you caused me to miss it cause I already asked if I would and you people told me no. I run to the gate, which has now changed to the other end of the airport, so I run to that gate and it is 10 min before the flight is to take off. I ask the desk agent at the gate and he tells me the flight has already left. Others had missed it too due to the insane customs line up. So the plane left 20 mins earlier than scheduled with only half it’s passengers..... unbelievable!!! When I went to the service desk they did not show any sympathy or apologetic behaviours whatsoever."

Plussat: "Nothing"
Miinukset: "Pls make sure you let people know about luggage restrictions at time of purchase. Not at check in. Useless people!"

Miinukset: "I had an awful experience. A flight attendant named Comissário Bruno denied me a second dessert when I asked for one. I was flying business class on flight TP059 on March 4 2018 and have Gold status on Star Alliance. Many passengers had declined dessert and I felt extremely embarrassed by having been denied food on a plane for the first time in my life. The attitude and lack of tact of Comissario Bruno on TP059 spoiled the whole flight experience for me."

Plussat: "Food was abundant and pretty good. I paid $91.95 US (think it was 75 euro) for the exit row and felt this was money well spent."
Miinukset: "They charged me $90 for my luggage. Several weeks or perhaps even months after I booked, I received an e-mail saying I had booked Super Cheap Economy or some such. It had a link to pay for 'additional services' but not luggage. At the time of booking, I checked and the price given was $35. So, I have protested the additional $55 with my CC company and will see what happens. BTW the luggage was not overweight. They turned off all the lights, including my personal reading lamp, so I could not read and had to just sit there doing nothing. That really blew big chunks. I only got two small glasses of wine."

Plussat: "Very friendly personnel at gate."
Miinukset: "Arrogant crew. Hid in galley behind curtain for most of the flight. For several hours not even the offer of a cup of water! No possibility to charge electronics in economy class. Charge of $ 75.00 for first bag on an international flight?!? We're not talking about a budget airline, but THE airline of Portugal!"

Plussat: "Nothing"
Miinukset: "Never made this flight"

Plussat: "Our flight was late, so we missed our connecting flight to Barcelona, but TAP had already rebooked us on a different flight and had boarding passes all printed out. Good Job."

Miinukset: "Baggage fees were unacceptable. All but one of my group of 12 had to pay and we were not told why. It was not clear that this should have been done via the website prior to the flight and why is it significantly cheaper online? Very disappointing."

Plussat: "Absolutely nothing!!!"
Miinukset: "Everything but specially the fact that there was no Business class but tickets Were sold and in the end not even assigned seats. No previous info or whatsoever ... this company is becoming worst than a low cost ... well much worst !!!"

Plussat: "Great comfy seats, checking was a breeze and the staff were friendly"
Miinukset: "No entertainment and I thought there should have been a little more food. What they did provide was good just a little shy on the quantity. INternational flight with no free bags."

Plussat: "Paid a bit more for roomier seats up front and worth it. Seemed like newer aircraft with "leather" seats and better padding than the older aircrafts."

Miinukset: "This airline is not notoriously delayed but has a penchant for losing luggage. Within 2 weeks they managed to lose my luggage twice and that on totally unrelated trips! Booooh."

Miinukset: "TAP says they're partners with Jet Blue until something goes awry. didn't work as a team to troubleshoot on how to get me to Rome on time or even on the same day. missed a day of my trip. didn't compensate, didn't troubleshoot until too late. didn't work to make it right as a team. wouldn't recmmend"

Plussat: "The crew is always professional and keeps you informed of what changes there are."

Plussat: "Very good regional airline; good service; luggage arrived!"

Plussat: "Lucky, had a seat in the front row so had room for my knees. The crew, as always, fantastic. Polite, professional, sense of humor."

Plussat: "Friendly staff, decent food, complimentary wine!"

Miinukset: "Missed that flight because of previous delay"

Plussat: "lots of food and drink"

Miinukset: "flight was delayed and sat on the run way for close to an hour."

Miinukset: "Entertainment system wasn't working and will restart itself during 10 minutes EVERY 10 minutes. Very inconvenient. The flight attendants were impolite too."

Miinukset: "Made me check luggage once about to board and luggage with my medicine never made it to my final destination"

Plussat: "Flight was very good and comfortable."
Miinukset: "My luggage did not arrive to the final destination."

Plussat: "They did beautiful jap thank you so much for your service ."

Miinukset: "Intraregional flights are always a let down"

Plussat: "The best thing was the attention and kindness of the crew on board: Excellent! Although I do have some complaints, I would say Tap is a quite good airline that should improve some aspects."
Miinukset: "The boarding in Lisbon was not efficient. It took a lot of time to get people on the plane and the land personnel in charge were not nice at all. I would even say very bad humoured! Plus the majority of passengers were kept standing for a very long time before entering the lounge at the gate because even though it was full of empty seats we were not allowed to enter the area. The food was not good and the entertainment system on board needs a refreshment to modernise it."