Plussat: "The crew’s positive energy and great service were truly amazing. Kudos Delta!"
Plussat: "The crew was very friendly and it was a day fast flight."
Miinukset: "No back of seat entertainment."
Miinukset: "Turn on the lights before landing graduallyb- noone likes bright fast - too nasty;"
Miinukset: "Seats are tight"
Miinukset: "The boarding process was awful. The gate agent was extremely rude - was shocked she was representing Delta. There was police on board arresting two passengers and crew was not saying anything."
Plussat: "On time, comfortable flight. Great crew and service."
Miinukset: "Nothing. Everything was great."
Plussat: "short flight"
Miinukset: "noisy plane. seems like Delta does not maintain their planes very well. flight was delayed, which made it stressful to catch connecting flight at LGA. when we were all on the plane, the pilot states that he apologizes for the wait, since we were waiting a while for take off. he said there was something wrong with the fuel system that had to get fixed but it is ok now. wow, that wasn't the right thing to say. as soon as he said that, the passengers started talking among themselves saying,,,,,,,,,,,,well, i hope it is ok now, because if it is not, we may not get to our destination! he should have rephrased that and simply said that;;;;; sorry for the delay, we were simply going through some maintenance on the plane to make sure everything is all-right, which it is, and we look forward to getting you to your destination in a few minutes! keep it simple without getting into all the details! geeeeeeeeeeeesssssssssssccccccccccchhhhhhhhh!!!!! :("
Miinukset: "Not cancelling our flight"
Plussat: "The free movie/entertainment system"
Miinukset: "Leg room limited, but seats were ok"
Miinukset: "food options"
Plussat: "Crew was nice and welcoming"
Miinukset: "Well, if our plane had been leaving on time it would've been superb."
Plussat: "Crew was friendly, cabin was clean."
Miinukset: "No Tvs"
Miinukset: "Choice of healthier snack"
Plussat: "Flight attendant in first class was amazing."
Miinukset: "Too much delay - departure was planned on March 15 @ 7 pm and take off happened on March 16 @ 12pm - a complete failure!!!!"
Miinukset: "The flight was 2 hours delayed.. this cause a lot of inconvienece.."
Plussat: "Arrived on time and smooth flight though it was completely full"
Plussat: "Great service!"
Miinukset: "Rude to passengers and then went to the back and loudly complained about other passengers. Very unprofessional."
Miinukset: "The crew was terrible & rude."
Plussat: "The flight itself was fine, boarded on time and arrived on time."
Miinukset: "A pet peeve of mine is having to check my carry on. They said the overhead bins were all completely full, so I checked my bag at the gate. Come to find out, there were a few spaces left and it wasn't necessary. Really annoying."
Plussat: "Boarding was on time; flight departures on time and arrived earlier than expected! Pilot told us exactly what was the status and gave us updates; cabin was well air conditioned; flight attendants were friendly; bags came out very quick! Very nice flight"
Plussat: "I arrived safely."
Miinukset: "Space on board was horrible. Diffenately not enough room and I'm an average guys."
Plussat: "It's a fast flight and boarding was quick."
Miinukset: "The terminal at LGA airlines is terrible."
Miinukset: "insufficient overhead luggage space"
Plussat: "Flight attendants were excellent!"
Miinukset: "That's the flight is clean"
Plussat: "Customer service"
Plussat: "We were treated very well and it was a short, sweet flight. Nothing to complain about."
Plussat: "Flight was on time, boarded quickly and efficiently. Staff were nice enough but all business."
Plussat: "Seats were comfortable, choose your own entertainment has new and classic films. Snack selection and quantity were low compared to JetBlue."
Miinukset: "Took too long to board the plane. Wifi never connected."
Plussat: "Very clean plane and comfortable. Great friendly crew and very good service."
Miinukset: "Wifi service was slow but acceptable. Not a big issue."
Plussat: "Arriving in 2 hrs from Orlando to laguardia!"
Miinukset: "no tv .. I didn't like that we had to use our own electronic device to access the entertainment system."
Plussat: "The Gogo Inflight wifi and entertainment did not work for even a minute. I choose flights based on their amenities and this one had offered full WIFI service which swayed me to choose to fly with Delta. I'm not sure who is to blame about this issue but I'm pretty frustrated that it was completely dysfunctional."
Plussat: "We were traveling with a 4 month old lap infant, and the crew went out of their way to warm bottles and be friendly in general. The plane was clean and comfortable, and on this leg of our trip the entertainment system actually worked!"
Miinukset: "The only bad things were those that were totally out of Delta's control: weather delays and absolutely nasty and rude TSA agents who seemed to understand neither the concept of their Pre-Check system (no dedicated lines and no priority) nor the fun of traveling with an infant."
Plussat: "No fee to get on an earlier flught"
Miinukset: "When I tried to rebook online this flight was not an option"
Plussat: "Got lucky, and got an upgrade!"
Miinukset: "Good staff on the plane very sweet like. Actually arrived early. Thought we would get breakfast on the flight from Madison Wisconsin to New York City."
Plussat: "the plane crew were nice"
Miinukset: "ok wont fly delta if i can avoid it"
Plussat: "Smooth flight"
Miinukset: "The entertainment on the app, bring back the good old tv's on the flight"
Miinukset: "Delayed and crews attitude. Also being seated next to someone when the plain is half empty"
Miinukset: "I did not like the fact that I have been with Delta for years and their response to me about booking my flight and using the payment method was they are working on it and there is nothing they can do. They would not even offer to hold my flight for 24 hours in case they fixed the issue within that time frame. It was very disappointing."
Plussat: "service. Thank you."
Miinukset: "comfort seats were uncomfortable"
Miinukset: "No in flight entertainment"
Plussat: "The customer service of the middle aged White frmale FA"
Miinukset: "The seats were small"
Plussat: "Clean, modern plane, friendly crew, great service"
Miinukset: "I liked it all!"
Plussat: "Friendly crew,boarding is fast and easy."
I can't take my flight with Air Iberia because, because of you I couldn't take the connection I had booked from Lisbon to Madrid.
Awesome crew. Zero turbulence
The ground staff is unhelpful. It is almost as if they don’t want you to fly.
Plussat: "The on-board entertainment"
Miinukset: "More food, more water"
Plussat: "Service was great and the airplane was very well maintained."
Miinukset: "More water, I was thirsty most of the time."
Plussat: "The crew was outstanding!"
Miinukset: "Slightly more comfortable seats would have been helpful."
Plussat: "Food is not really included and the seat DONT recline. But the crew were great and boarding was easy"
Miinukset: "More food , comfortable seats"
Miinukset: "It was over an hour late with little information about why. The gate wasn't shared until the last minute. Boarding was awful and confusing. We were stuck sitting at the gate for a long time with no air and the crew didn't deserve the last ten rows any water. The luggage also took forever to get onto the belt. Overall bad"
Miinukset: "Grab business class upgrade offer - worth every penny."
Miinukset: "I was not informed the ticket didn’t includes luggage"
Plussat: "The crew was great."
Miinukset: "My baggage did not get delivered to the final destination, that could have been handled better."
Plussat: "The crew was very professional and service minded"
Miinukset: "The food was disgusting this time as well as the last time I traveled with TAP. The seats was uncomfortable and in leather like material witch made the seats very warm and sticky."
Miinukset: "Organizing the boarding. The food was a disaster and the seats was a joke, the most uncomfortable plane I’ve ever been on."
Plussat: "Cod fish meal was nice! Lots of movie options, and the staff were nice."
Miinukset: "Foot rests would have been great to have. The boarding process was exhausting. A long line for another passport check (after the immigration check point) and the long bus ride to the aircraft."
Miinukset: "Again contact to customer service ahead of the flight was impossible I sent 3 messages about travel with ESA dog and got no response"
Plussat: "Good vegetarian meal. Great price."
Miinukset: "Those seats might be ok on a short hop, but a five-hour intercontinental in the middle of the night? Price is cheap, but personally never again."
Plussat: "Planes clean and in good condition."
Miinukset: "Crowded and late departure."
Miinukset: "at check-in agent said we did not have coverage on our ticket for our 2 -50lb bags dispite informing her that we were covered and had no problem on our arriving flight to Portugal - we had to pay 196 Euros or leave our bags in Portugal Additionally we had ordered a wheelchair to assist my wife to the gate - which we also had our arriving flight - agent said she had no record of it. She said we could wait which we did and waited 2 hours to obtain a wheelchair (and came close to missing our plane) not to mention the stress associated with the whole check in process"
Plussat: "what a great airline! had a great flight from rome to lisbon. we’ll definitely choose TAP over most other airlines in europe from now on"
Plussat: "I’m taking offFlight was smooth and service was great."
Miinukset: "Flight was smooth and service was great. Long wait before taking off."
Plussat: "Food was good, many options with entertainment"
Miinukset: "The person making announcements mumbled and spoke too softly for someone who's announcing things on a flight. We couldn't understand half of everything being said. Also both flights departed late even though TAP reported them as "on time." We sat at the gate for almost an hour before departing with announcements at that time solely in a Portuguese - on a flight going to New York."
Miinukset: "TV didn't work. A female attendant made me store my hat but didn't make a male passenger."
Plussat: "Food and staff"
Plussat: "I liked that the airline provided blankets pillows and headsets at no extra cost for our 8 hour flight. The crew were very nice and accommodating. The food was good."
Miinukset: "I did not like having to pay 75 Euro for one checked bag. That should Have been more clearly set out when booking a flight. The entertainment could have been better. Poor reception for some shows."
Plussat: "Luggage was delivered, although very slow to arrive at carrousel"
Miinukset: "Luggage fees were excessively higher. Paid €75 per checked in bag one way! This was because our tickets were “on sale” and didn’t include any checked in baggage."
Plussat: "Comfortable chairs with foot support., friendly staff, good food and choice of entertainment."
Plussat: "Boarding, crew, timeliness, choice of entertainment, modern plane."
Miinukset: "Food could be more inspired, legroom is limited"
Miinukset: "Ground personnel one crew member in particular was unfriendly uncaring and unwilling to find a responsible resolution for the problem"
Miinukset: "Even though I paid for my seats they weren't reserved and I had to request new ones. I paid €80 for them so I'd imagine they would have been reserved. Then they took my blanket when we were getting close with no explanation even though I was cold. I don't get this airline."
Plussat: "The plan was clean, newer, and comfortable. If you sit towards the front of the plane you end up sitting in economy plus for the economy price."
Miinukset: "No entertainment, but the flight were short enough it wasn't really a problem. With downloadable Netflix and Prime, that isn't a problem anymore."
Miinukset: "The service was below average, nobody seems to be eager to assist. The food that was offered on the flight was below expectations. The company should work on improving customer care"
Plussat: "The flight attendants were very professional and helpful. The food wad good."
Miinukset: "There is nothing that I did not like."
Plussat: "I couldn't have been more impressed. Great food and drink and service. Terrific entertainment options and a comfortable ride across the Atlantic."
Miinukset: "2 hour delay for a 30 minute flight. Really?"
Miinukset: "Food was a piece of bread with some ham.....why bother?????"
Plussat: "Overall flight was great and crew very polite"
Miinukset: "I have nothing to complain about it!"
Plussat: "Staff was friendly and somewhat helpful, they were able to offer some compensation and hotel."
Miinukset: "I was placed on standby for my flight and ultimately did not get a seat. It took two hours to get a new flight sorted out and it didn't leave for 2 days. A massively inconvenient experience as I had a conference to attend and missed two days."
Plussat: "Great boarding process, friendly staff, the planes are newer and well-equipped, everything was on time, good food options on the plane"
Plussat: "Excellent service on board and at the ground... Very convenient United conection in the US :)"
Plussat: "Very quick and efficient"
Miinukset: "Carryin size is so small for the airline"
Plussat: "Their system updates you with messages on gate changes and times. Staff is very friendly and professional. Planes are clean and seem well maintained."
Plussat: "The plane was clean. The blanket was unusually large, for a plane blanket, so u could be nice and warm. The food was good and varied. The staff was friendly and every time they spoke to you had a smile on their face, as if happy to see you:)"
Miinukset: "I cant think of anything. It's a long trip that can be tiresome. So you can tell the airline tries to make it as pleasant as possible ."
Plussat: "seats were fine. the entertainment system was working."
Miinukset: "it's so dry, but the crew did not come around to offer water except during the food services. the food was pretty darn bad. entertainment selection was pretty bad. try table was dirty."
Plussat: "the flight itself was great"
Miinukset: "the airport in Lisbon is really disorganized with few people to check all the passports, so it took a long time to get to the connecting flight."
Plussat: "Staff, online check in, plane, in flight soft drink"
Miinukset: "Small delay, (about 10 minutes), but this happens"
Plussat: "Everything was perfect. More than I expected and would certainly fly with them again."
Plussat: "Flight attendants were amazing! So friendly and attentive."
Miinukset: "Boarding process was a complete disaster! No apologies for the late departure and arrival."
Plussat: "It was comfortable"
Miinukset: "The wifi wasn't working"
Plussat: "Everything fine"
Miinukset: "No complaints"
Miinukset: "Delayed flights flight"
Miinukset: "Flight was delayed"
Miinukset: "I had a very large man in the middle seat next to me. I was in the window seat. He leaked over into my seat which made it very uncomfortable especially when he fell asleep. I know the airlines can't do anything about this but he should pay for a larger seat."
Plussat: "Once we got going, everything was great."
Miinukset: "2 hour delay on the plane due to mechanical issues."
Plussat: "We landed in NYC -- although it was first announced as Dulles."
Miinukset: "This flight was on Canadian Air under the auspices of United. I was not allowed into the United Club lounge despite the fact that I had business class ticket. I was informed that a business class ticket isn't sufficient for using the lounge when flying domestic. It is only good when flying international. They call that customer service. I generally avoid domestic airlines because of the customer service. The flight attendants were not happy to serve you. It's a small flight but they didn't even offer a snack -- you had to ask for it. And then they brought over a small basket with nuts, chips, candy bars, and a muffin. I took a muffin and it stuck to the roof of my mouth -- very poor quality. When I asked for a snack the flight attendant replied cocktail or soft drink never saying whether or not a snack was available.. She said this a couple of times before I could repeat that I wanted a snack to which she replied you want something to drink with that. I've been on many short flights in Asia and they will deliver a full meal and you don't have to ask for it. There was no entertainment but United did send an email explaining how I could purchase entertainment to play on my own device."
Miinukset: "We were forced to use another airline and we landed in NYC about 5 hours later."
Miinukset: "Non existent"
Miinukset: "Very delayed"
Plussat: "Nothing. I didn't take the flight."
Miinukset: "They didn't get me to New York. Our original aircraft was stolen to use for another flight. So we needed to wait for another plane that wasn't due until 90 minutes after our scheduled departure. This second plane had maintainence issues. After 4 hours waiting I got on a Delta flight."
Miinukset: "The flight was slightly delayed on departure and arrival."
Miinukset: "Old plane----moldy and smelly."
Plussat: "flight was fast"
Miinukset: "No media in-seat is frustrating."
Plussat: "I got upgraded to first class and I was pleasantly surprised by the excellent service. Flight was on time. Crew was very nice. Food was great too."
Plussat: "The crew did a good job with the sick woman."
Miinukset: "You better get rid of basic economy."
Plussat: "My legs were very uncomfortable to sit"
Miinukset: "seats were too close"
Plussat: "I enjoyed the comfortable seating"
Miinukset: "I prefer an entertainment console and monitor in the seat in front of me."
Miinukset: "Very scary flight"
Plussat: "Luggage storage was large"
Miinukset: "Metal rails of seat in front and couldnt fit carryon below seat in front, bcharge for entertainment"
Miinukset: "Delays, no tv, uncomfortable seats"
Miinukset: "Both flights were delayed, and was charged a $200 oversized baggage fee for a bag that actually isn't oversized according to the measurements on the United website"
Plussat: "The crews were accommodated"
Miinukset: "The flight was delayed on so many occasions."
Plussat: "Seat was ok in stiffness and padding"
Miinukset: "Don't like sitting with my knees propped on the seat in front of me when I'm only 6' tall. feel like you could give a touch of extra legroom for times like when you want something out of your bag crammed below the seat and you have to jar your neck sideways to reach it and try not to be in your neighbors lap while doing it."
Plussat: "Everything went smoothly"
Miinukset: "Good options are terrible"
Plussat: "Excellent and content flight."
Miinukset: "No complaints"
Miinukset: "it was disgusting service. We never got to make it out to Denver. Our flights kept getting canceled even though we didn't buy tickets to be on stand by. Never flying with this company ever again!!!!!"
Plussat: "Flight attendants were helpful, courteous, and welcoming."
Miinukset: "My seat didn't recline"
Miinukset: "Flight was delayed a few times , learned once i got to the airport flight was delayed .. and delayed 2 more times while on the plane .... They didnt know which way the bags were located ...(baggage claim or at the door way of exit of the plane )"
Plussat: "Nice comfortable seating. Fell straight to sleep"
Plussat: "Pretzels is not enough I pay a lot to travel"
Plussat: "The seats were much more comfortable than the regional jet and I was able to get some rest."
Plussat: "It was great"
Miinukset: "There was no gate agent until about 6 minutes before the flight was scheduled to take off and when got there they were rude to customers and dismissive."
Plussat: "The comfy seats"
Miinukset: "The fact that I had to pay to watch tv. Maybe people should have to pay for movies, but not for watching tv. Flights and till we takeoff can take a while. It would be nice to have some free entertainment. The plane was very hot when we were boarding."
Plussat: "Comfortable seats and lots of leg room. I was not crowded at all. It was so nice to not feel cramped and to have plenty of room around me. It was one of the most comfortable flights I have experienced in years!"
Plussat: "United spokesperson was able to get me on another flight out of O'hare. She was awesome."
Miinukset: "Nobody at the gate was helpful. They just kept saying check the board."
Plussat: "The crew was friendly"
Miinukset: "I spent 4 hours waiting for a connecting flight the scheduled wait was 45 min"
Miinukset: "Everything! Even worse than my previous flight. Delays were inexcusable, staff ridiculously unfriendly and just bad attitudes all round. Very unpleasant experience, won't be using this airline ever again."
Miinukset: "The only snack available was a mix that had dairy. Other airlines, like JetBlue not only have a selection from which to choose, but at least one option is vegan."
Miinukset: "My flight from NY to Houston was delayed, then my flight from Houston to Austin was delayed, then was cancelled without any communication, leaving everyone on the flight stranded at the airport at 1.30am when we were supposed to leave at 8pm."
Miinukset: "Some inspector idiot decided that the exterior cover stickers weren't "up to code" literally half an hour before my flight, delaying us 2 hours. I got onto a different flight at the last second, then the same thing happened to that plane. Brilliant on their parts. I almost lost a job interview thanks to your people."
Miinukset: "There was confusion on where to go check luggage and what duty free items could be carried on board."
Miinukset: "Old plane. An almost two hour delay taking off once we had boarded the plane. Terrible in flight entertainment options. 30 minutes straight of turbulence just before and while landing."