My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Miinukset: "No WiFi despite paying. No Kosher food despite ordering."
Plussat: "Crew very efficient and professional"
Miinukset: "Flew on 747. Sleeping mat would make lie flat “bed” more comfortable. There is very little personal storage space."
Miinukset: "The cancelled the flight and I end up having to change all the routing of my trip back to the US. So instead of 15 hour trip to the US, and end up having a 24 hour trip!!"
Miinukset: "Very professional, helpful and friendly. Clean, great ride, smooth landing."
Plussat: "Since I was traveling with a child we were borded first"
Miinukset: "The seats weren’t the most comfortable"
Plussat: "The crew on the aircraft were polite and food was satisfying"
Miinukset: "The agent checking me in with my friend was awful. And the agent to collect payment for my luggage read all of my debit card information out loud several times in front of a room full of people. Outraged"
Plussat: "Friendly crew, great in flight beverage and snack service, bassinets for babies, comfortable flight"
Miinukset: "Play area for babies in economy class"
Plussat: "Very amazing"
Miinukset: "Good"
Plussat: "Nice crew, good drinks."
Miinukset: "Would prefer a vegan sandwich option for the short flight."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Quick and easy flight decent cold sandwiches."
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Comfortable seats, pleasant service"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "flight on time-good sevice including food tha I ordered in advance and all my luggage arrived."
Plussat: "Quick flight. O ly 2 people per row. Bags did not get lost"
Miinukset: "Walking to different concourse. Then walk down to bus and ride 10 mins to plane and wait to get on. First come first seated."
Plussat: "There were many movie choices."
Miinukset: "The plane was a bit warm."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "Personel went out of their way. Flight wqs comfortable and smooth."
Miinukset: "I loved the flight to Nurnberg and back to Atlanta, Georgia, USA."
Plussat: "Good crew and food!"
Miinukset: "I reserved this flight months in advance, but were given seats in the last row, next to the restrooms, when there were other seats available. In the United part of this trip, they let me reserve my seats when I paid."
Plussat: "Food service everything"
Miinukset: "Everything was just perfect"
Plussat: "Food was good. Flight attendants were good."
Miinukset: "Luggage didn’t make it to my final destination . The fact my luggage was lost might have made my reviews of other areas more harsh than actuality"
Plussat: "Timely, friendly, clean plane"
Miinukset: "Food was bland!!!"
Plussat: "Nothing"
Miinukset: "Delayed and therefore missing my connecting flight. Still needed to check in on time as if flight was not delayed. Being stuck in AP for 6 hours. Carry on is ltd to 8kg. My empty carry on weights 6kg. What is next with airlines? Travel without luggage? Stop gauging your customers."
Miinukset: "We never got on that flight!"
Plussat: "Not much good to say about these connections when the Rome flight runs late."
Miinukset: "Way to close connection in Frankfurt to go from Terminal A through passport control and try to make it over to terminal Z- especially during spring break with all the school groups traveling. Missed my flight from Frankfurt to Houston."
Plussat: "Loved having a real glass and real stainless fork and spoon rather than plastics. Liked the better quality (heavier) blankets and pillows. Loved the cleanliness of the plane. Impressed with the space of the Premium seats even though I did not have one. Loved having warm bread/roll with evening meal. Seat head rests could be raised to help taller people."
Miinukset: "Headphones in the back of the seats were two pronged and did not fit the display. Attendants offered appropriate headphones at first of flight, but I did not understand what was going on. Seats were a little hard. Some of the mesh pockets on the backs of seats were not properly attached at the bottom and items placed in the them would fall through."
Plussat: "Thanks for offering kosher!"
Miinukset: "Fish :("
Miinukset: "We were about 20-30 minutes late taking off, then we sat on the runway for about 20 minutes. This made it physically impossible to clear customs and go through security requirements at point of entry US in order to make connecting flight."
Plussat: "Generally the whole experience with flying Lufthansa was a positive one. Comfortable seats, good leg room, pleasant staff"
Miinukset: "Nothing really other than we were late leaving/arriving and such a much reduced time on the layover in Frankfurt"
Plussat: "Service is excellent. On time."
Plussat: "Individual entertainment center with multiple video options, documentaries, old and new movies."
Miinukset: "The entire Economy and Economy + had to walk to a section in the middle to use few toilets, instead of having the restrooms spread out. This resulted in a long line and awkward waits facing 10 more people in a very small space. The blanket was not washed well, had long blond hair on it. The temperature was very cold."
Plussat: "Nice staff...."
Miinukset: "All good"
Plussat: "People of Lufthansa and the clients who were flying with me."
Plussat: "Ample leg room and comfortable seats."
Miinukset: "No complaints"
Plussat: "Crew was very professional, friendly and helpfull. Fantastic entertainment selection. It was a pleasure."
Miinukset: "The seat space a bit tight in economy."
Miinukset: "To be waitlisted till gate openes"
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "the crew was good"
Miinukset: "the food was poor"
Miinukset: "I was very uncomfortable in my seat between two fellow passengers who were large individuals. For a flight duration of over ten hours, it was terrible to repeatedly have to negotiate space with them as they were spilling into my chair space. I also had to insist they not extend their legs into my foot well."
Plussat: "On time for all legs"
Miinukset: "4 hour lay over in Toronto"
Plussat: "This flight was slightly delayed, but the delay was small and didn't affect my connecting flight."
Miinukset: "the boarding wasn't "ordered" like last rows boarded first to avoid trying to get by people in earlier rows - that slows down boarding."
Plussat: "Just everything"
Miinukset: "Very tight connection and a long distance between gates. Advising customers of this in advance would be helpful."