Plussat: "Organized boarding"
Miinukset: "Headrest lcd didnt worked for entertainment Couldnt stretch my legs cause they told me to put the back pack on the floor instead of overhead compartment"
Plussat: "Excellent crew staff helping elderly handicapped man. Thank you from Team Trump."
Miinukset: "Snack would have been nice. Haven’t eaten since 6am before we left providence"
Plussat: "My first time flying Alaska Airlines. Absolutely will be back. Comfortable, spacious seating. Staff was professional and friendly. Flight was seamless from beginning to end!"
Miinukset: "Excellent flight, no issues"
Plussat: "Non stop smooth flight"
Miinukset: "Gate crew sucked"
Plussat: "Customer service was excellent, flight was on time."
Miinukset: "Nothing for this flight."
Plussat: "Crew was great."
Miinukset: "Between mechanical, weather, lightning, fueling/routing delays; I have been pushed back at least 4 hours from my original arrival time at my final destination."
Plussat: "The crew was amazing,attentive and courteous."
Miinukset: "Better boarding procedure. Everyone was budding the lines not well organized."
Miinukset: "Flight delayed over 2 1/2 hrs causing missed meetings"
Plussat: "They have Wow Bao in the airport."
Miinukset: "Being allowed to fly on the plane."
Miinukset: "Delayed more than 2 hours"
Plussat: "Crew was great"
Miinukset: "Delayed rerouted delayed again horrible airline this is why I stopped flying American"
Plussat: "The flight attendant was very nice and tried to make our long delay tolerable"
Miinukset: "Why do you board a flight when the airport has grounded takeoffs? Just to meet some stupid metric for on-time departures, you make 100 people sit in the plane for 2 hrs, when you could have just let them wait to board. Misery."
Plussat: "Flight attendant was great, plane was comfortable and clean"
Miinukset: "No WiFi, it was delayed, bags came off a different belt so we didn’t find them for 30 minutes... but at least we found them"
Plussat: "Crew was very friendly."
Miinukset: "Seatbelt was far too short for someone plus sized."
Plussat: "The flight was on time. The crew was friendly."
Miinukset: "Too little legroom."
Miinukset: "Overhead bins were full before my seat, so bag had to go in one behind me and it was a disaster trying to get it when it was time to get off the plane"
Plussat: "No problems, arrived early"
Plussat: "Meaals and good timing"
Miinukset: "Lack of information on buying alcohol in airport"
Plussat: "very nice crew"
Miinukset: "small jetcraft"
Plussat: "Everything was fine except..."
Miinukset: "The directions don’t work to connect to in flight entertainment."
Plussat: "Comfortable seats"
Miinukset: "Seats were narrow"
Plussat: "On time. Jet rather than a turbo-prop plane. Quick flight."
Miinukset: "Somewhat haphazard boarding. Not even a cookie for a snack."
Plussat: "Very courteous crew.pilot was amazing!! Landed in tough wind"
Plussat: "Had no problems. Everything went smoothly thank God."
Plussat: "boarding process"
Miinukset: "seats feel crowded. the actual seat is very uncomfortable, they lack padding."
Plussat: "Boarding process was very good"
Miinukset: "Uncomfortable seat, it recline only 10% Also, there was not have any personal screen to watch a movie"
Miinukset: "The limitation on available hardware that is compatible with the GoGo app prevented us from enjoying the available entertainment."
Miinukset: "Horrible - Flight was diverted to IAD for no legitimate reason. Rebooked out of DCA with no travel vouchers. Most likely never booking with American Airlines again."
Plussat: "After the debacle of ATL > Chicago, this flight was a welcome reprieve from the crazy. Aer Lingus can get my business again."
Plussat: "Like the 777-200. Not bad seating for coach."
Miinukset: "Delay and boarding in Germany we had to ride a bus out to the plane"
Plussat: "The flight staff was great"
Miinukset: "I felt like I was sitting in low class by selecting economy. The plane was old with only one in flight entertainment option. There was a baby sitting behind me in a parents lap kicking my seat the entire time. Less leg room and space then the last time I flew AA. The food option was mediocre."
Miinukset: "Flight was delayed because of weather. No fault of carrier."
Plussat: "Crew was service oriented and friendly and food was good"
Miinukset: "Uncomfortable seating; ran out of water on an 8 hour flight, and no individualized entertainment"
Plussat: "It got me there."
Miinukset: "Flight was delayed 3 hours and switched gates 3 times. I'm pretty sure they swapped planes as there wasn't any in flight entertainment. Flight overall was fine but unhappy with service and updates at airport."
Plussat: "On the 2nd flight it must've been a new airplane because this was the first time my knees weren't jammed into the seat in front of me flying coach. Most comfortable flight I've been on in a decade."
Miinukset: "Flight was cancelled"
Plussat: "Everything, it was my first time flying and I actually really enjoyed it! I'd be looking Forward to flying with this airline again!"
Plussat: "The employee working the desk in Seattle was great. Long lines to check in and she took the time to assign us seats next to each other. Loved the bonus of the seats being in an exit row."
Miinukset: "Flight changed with no notification."
Plussat: "Flight departed on time.our trip out there was disappointing , causing us to get there very late costing us money."
Miinukset: "Airline did not notify us that as of 10-15-16 the Samsung Note 7 phone could not be bought on the plane. Because my sister Phillip Mae had a meeting at 10am in Greensboro, N.C. she was forced to give her phone to American Airline."
Plussat: "My 17 year old daughter flew American Airlines to attend a wedding. She recently had spinal surgery and is not able to lift more than 5lbs. After being assured by the airline that staff would help her with her carryon luggage, she was abandoned and ignored by both flight attendants. Each flight attendant referred het to the next, so she is walking back and forth tor their amusement. Tears rolling down her face, finally an elderly passenger helped her. Then the staff gave her attitude the entire flight. She may appear healthy, but she was cut from her neck to her waist and had two rods inserted along with bone grafts. I just cannot believe how awful she was treated."
Miinukset: "The customer service was terroble. My daughter was humiliated."
Miinukset: "having people trying to shove baggage in overhead storage, this is ridiculous, shifting baggage from one bin to another just to make it fit, why not just store it all below. this would be a great idea, free baggage like it used to be."
Plussat: "That we didn't crash."
Miinukset: "We couldn't go to the bathroom. That's right, you read that right, the bathroom on the plane was broken. Also, we left ATL 30min late."
Plussat: "My departing flight crew was very accommodating for my baby and I. They were very pleasant."
Miinukset: "I wasn't able to board first with my baby, so I had to try and walk through all the passengers with a baby, diaper bag and small carry on. It was a little difficult."
Plussat: "Treated like a person not a ticket"
Plussat: "No complaints"
Miinukset: "It's was good"
Plussat: "One crew member was very funny and helpful which unfortunately we forgot his name but he looks like Oscar from the Office if that helps. He was awesome! And the food was pretty good too."
Miinukset: "James. One of the crew members on our flight he was extremely rude and had no interest in helping you with putting your carry on away and if you have to put any effort he automatically says "you have to check this in" luckily my boyfriend got up and arrange the baggages easily and done. James was obnoxious, rude, and very unfriendly. The entertainment was absolutely terrible. It was a 10 hour flight the movie choices were slim to none. When I took a flight from New York to China and rode United Airlines we had every movie selection imaginable."
Plussat: "Easy and efficient boarding"
Miinukset: "Delayed flight No food/drink service offered"
Miinukset: "My son and I were scheduled to leave Providence to Philadelphia on Monday at 6:05. Flight went through a series of delays until we were finally informed that our flight would not make the flight departing Philly to SF. Rather than fly to Philly during the DNC, we decided to SPEND ANOTHER NIGHT IN PROVIDENCE and take the flight out the next day. This part of the trip caused me to lose a day of work and spend more money on a hotel and meals. This was very poor planning on your part since there were flights flying in and out of both places, but your company was short one aircraft that would have gotten my son and I home on time!!! This was my last flight on American Airlines and I will be sure to spread the word to my friends and family that you have become too unreliable!!"