Baggage claim took forever.
Wish the Wi-Fi was better and the seats were a bit bigger, more legroom would be awesome, but they're the usual wish list items. Besides that everything was excellent, pilots, crew, and staff were really friendly and helpful, plus we arrived a little early which was nice. It's why I always fly American and it's regional carriers...great service at a reasonable price. Also I've flown so much on American I know where I'm going now!!
Fly was delayed and we missed connection flight. Connection flight was rescheduled and that flight got delayed for more then hour
The flights are all packed full and the overhead bins are full of things like purses, stuffed animals, and other lightweight bags instead of putting them under the seat. This makes it hard to get actual suitcases up there. The new hook thing for setting your viewing device on is a nice touch though.
Good service and courtesy of the staff
Everything was great! Registration, boarding and flight overall experience was great!
Quick boarding was great. Seat cushions are hard and painful. Did not eat anything. Disappointed with the nonexistent masking policy. No snack options caused allergy poisoning. Bottled water would not spread the virus so easily
It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane
Plussat: "Everything great"
Miinukset: "I always have preferred American Airlines but they seem to have constant problems with the aircraft these days. This causes delays and missed connections. This in turn causes no breakfast or lunch or dinner opportunities. I travel with snacks in my bag at all times now just in case so I won’t get sick for lack of nourishment or water! This last flight I missed my connection altogether and had to take a shuttle home, then catch a ride back to the airport to pick up my luggage and then get my car to drive home. It was 4 hours past my expected time home."
Miinukset: "Was not allowed to get on slightly early with a car seat and a 3 year old to get situated in the seats, though on every other flight we have been allowed to. There was a delay that caused us to miss our connecting flight."
Plussat: "Seats very comfortable"
Miinukset: "No money for baggage registred"
Plussat: "Everything was good!"
Plussat: "Gate check of carry-on luggage was nice. The connecting flight from DFW to FLL was on time and the boarding process was very smoothly executed by the gate agent. Well done!!"
Miinukset: "The flight out of RNO early in the morning was chaotic. One of the kiosks was down and the line to self-check was long and moved very slowly because there was only one agent behind the self-check baggage drop. She did well keeping up but there was a long line of unhappy customers due to the long wait. No snack was offered but I did get a glass of water. Not enough overhead storage for the carry-on bags because passengers get the luggage check tag but brought the carry-on onboard anyway."
Plussat: "I feel like there is more leg room in the seats then in other discount airlines! I like the snack and drink, this breaks up the flight a bit. This is nice for me because I don’t like to fly."
Miinukset: "The staff seemed miserable. No one was nice or even smiled. Just felt like they couldn’t wait for this leg of their day/trip to be over."
Plussat: "Short flight"
Miinukset: "Poor ratings for food Is result of not eating any food. No entertainment."
Plussat: "Flight was on time. Crew was very helpful"
Miinukset: "the staff were not knowledgeable on visa requirements at checkin in Reno. As a result my checkin took long at the counter. Small CRJ700 plane was cramped though fast."
Plussat: "Excellent Travel"
Miinukset: "I think things would run so much smoother if the plane was loaded from the back to the front. That way you don't have to wait as long for people to put things in the overhead and then sit down."
Plussat: "Flight box waste of money for sure. The middle seat was vacant and it was fantastic. We travelbwith a guide dog."
Miinukset: "The boxed food"
Miinukset: "Flight was an hour late because of "missing crew member". Throughout that hour they insisted they were on time."
Plussat: "Automatic ticket rebooking"
Miinukset: "It being cancelled."
Miinukset: "Delays without updates, rude flight staff, lost baggage"
Plussat: "Crew did the best they could considering the situation."
Miinukset: "There were multiple delays, leaving half my flight with missed connections in Phoenix."
Plussat: "A little turbulance, but nothing too outlandish."
Miinukset: "I felt like the Sr. Flight Attendance and the Pilot weren't on the same page. -Pilot: "Everyone remain seated" -Sr. Flight Attendant: "We are now going to start serving refreshments" Not sure what was going on there, but at least we arrived safely."
Plussat: "The crew was very friendly with our girls and accommodating with switching around our seats so we could sit together."
Miinukset: "There weren't any screens, which surprised me since our 3 other flights had them, and we unfortunately didn't have a backup plan. Our kids were disappointed. Also in order to sit with our young children we were only given the option to sit in the very last row that doesn't recline which was difficult seeing as the flight took place in the middle of the night according to our bodies. No actual food was provided despite it being a 6 hour dinner time flight."
Miinukset: "The boarding staff were very unprofessional. Will not fly American out of Reagan again."
Miinukset: "Got a notification of a TWO HOUR DELAY departing SFO. Rebooked into Charlotte instead of Dallas to connect to Fort Myers. THAT flight got delayed AFTER the doors were closed by another 45 minutes which caused me to miss my connection to Fort Myers AND have American Airlines leave my bag in Charlotte. I rebooked into West Palm Beach to drive to Fort Myers and my bag stayed in Charlotte even though there was ANOTHER 45 minute delay to change a tire on the plane. If I practiced medicine the way the airline handled customers, I'd kill every third patient!"
Miinukset: "delayed and missed connecting flight"
Plussat: "Great attendants excellent customer service"
Miinukset: "Awful TSAs"
Miinukset: "It was ONLY this leg that was messed up. The AA staff in PHI had no idea where the incoming plane was. Got snippy with other customers asking about it. First said it was delayed 50 minutes and then they were surprised when passengers were disembarking from them. Then the plan couldn't leave the jetway because it was stuck -- which was blamed on the City of Philadelphia and we ended up being nearly 4 hours late."
Miinukset: "Delay, first told it was weather related, then mechanical. Re booked on a flight by AA that would never make connection. Paid over $1,000 for a flight leg that one way and direct on another airline (Alaska air) was $281.00 and the agent took so long to find redirect flight that they couldn't book. Total mess! While struck on the second leg and speaking with AA customer service about the reschedule I was told that they didn't have the ability to rectify the error because they no longer had control of my ticket and that I had to take into consideration that three was an event in San Antonio that caused delays network wide that added tio the initial issue... HOGWASH! 1) it was another AA issue where an AA aircraft drive of the runway while I was in flight on the first errant leg. 2) if they had just been straight from the outset, I wouldn't have been delayed. I will never fly AA AGAIN!"
Plussat: "Snacks and entertainment"
Plussat: "Crew was extremely nice. I dont' like to fly and the take off was so rough, I spent the whole flight in the bathroom. The flight attendant gave me ginger ale and pretzels and let me sit in the back so i didn't have to go back and forth. The other flight attendant had aroma therapy that helped a lot but i was just too freaked out. Those two made the flight as nice as possible."
Miinukset: "Very rough take off but that is mother nature not the air line :) Took off almost an hour late. LAX scheduled too many flight to land at the same time, Had to wait on the runway in Reno."
Plussat: "Clean, smooth flight, on time."
Miinukset: "Small plane claustrophobia, entertainment required your own debice"
Miinukset: "Missed my connecting flight to to 3 delays."
Miinukset: "We ordered fruits meal but the crew didn't get the request. I have a confirmation email of the meal"
Miinukset: "Flight was delayed, missed my connection and was told I would have to spend the night in Philly."
Plussat: "We left 55 minutes late. Person at counter was annoying. Kept grabbing the microphone, think he liked hearing himself talk. Wanted to valet all the carryons but there was room in the airplane for them."
Miinukset: "being late and uncomfortable seats."
Plussat: "Flight was one time."
Miinukset: "It was a standard boarding. The standard ride. I have nothing to complain about"
Plussat: "Flight research tools."
Miinukset: "After choosing seats through this website we were kicked out of all of them and was separated from my partner. Every single flight we took was late and we missed a connection due to a late take off. The low cost was not worth the extreme effort and connecting flights."
Plussat: "Boarding was easy & seamless"
Miinukset: "Had to lie about forgetting my phone charger in the waiting area to get off the plane & give my niece a hug who arrived early on a neighboring flight from NY to RNO as we switched off to take care of my dad who just had a triple bypass. If two people are past security - there should be NO ISSUE with them meeting - we have already been screened & a hug or anything else should not be a crime."
Miinukset: "I still have not received my luggage"
Plussat: "Medical emergency response and support was excellent."
Miinukset: "No pre-boarding for infant. Straight legroom in 13D still had seat in front recline into my knees at 6'5". Extra legroom purchase did not provide any extra legroom. Need to know what seats provide extra legroom for 6'5" tall passengers."
Miinukset: "Entertainment was boring"
Miinukset: "The previous crew did not do some kind of check so leaving Reno was delayed which left almost no time to get to my connecting flight. No one seemed very happy at all."
Plussat: "Politeness of the crew"
Miinukset: "Not very spacious and entertainment only offered at My own expense"