Etsi halvat lennot välille Rio de Janeiro–Galeão Intl - Helsinki

Plussat: "The flight was quite comfortable."
Miinukset: "I find it hard work doing such long flights these days."

Miinukset: "Food was a little underwhelming for First Class."

Plussat: "The seats were comfortable"
Miinukset: "The food could be better"

Plussat: "Great crew. Great seats"
Miinukset: "Flight was delayed by half an hour. Mainly due to limited carryon space. During check in we offered to check in carry on luggage, but were told it would be an additional cost! If they would have checked it in that would have saved 15 minutes easily"

Plussat: "Since I was traveling with a child we were borded first"
Miinukset: "The seats weren’t the most comfortable"

Plussat: "The airline staff was great. Everyone really helpful."

Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Miinukset: "Delay of more than two hours caused my booking at the hotel to be cancelled. Not only i lost all my money but have no hotel to stay What is your responsibility on that???"

Plussat: "Efficient, on time."
Miinukset: "Cost for wifi"

Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Plussat: "The engagement of the crew. The coffee and cake. The attendant offered to help me with my bag to the door of the aircraft. The same attendant remembered to give me coffee later and provided the stir stick just as I was able ask for one. I felt cared for."
Miinukset: "They ran out of the protein meal selections.e.g. Chicken I think. Pasta with sauce and one small cube of cheese with a little salad does not qualify as a balanced mealThe attendant tried to make up for it by giving me more cheese blocks."

Miinukset: "Too few water servings. Made me sick."

Plussat: "Crew"
Miinukset: "Packed flight. LH seats are narrow and the front porch is not extensible enough. Hard to place books and newspapers. Film selection so so."

Plussat: "Flight was good, comfort was good. Crew was not very friendly."
Miinukset: "The food on Lufthansa flights is getting worse and worse."

Plussat: "Excellent aircraft Very nice crew"

Plussat: "We reached our destination eventually..."
Miinukset: "First the flight was delayed 45 minutes. After 45 minutes we got boarded and sat on the plane another 45 minutes due to the little cart pushing the plane not being available. After 45 minutes the crew had reached its hours and couldn't complete the flight with no replacement crew in sight. Plane was debarked new flight was rescheduled 4 hours later. Had to go through security a second time after ticket was reissued. This flight was also delayed 45 minutes. Getting to Copenhagen spent an extra 1 and a half in the airport dealing with lost baggage because it seems the 8 hours extra I spent in Frankfurt wasn't enough for them to transfer my bags."

Miinukset: "flight crew hit my chair all the time with the troller. Bought the places with bigger space on the legs, that was true, but was dissapointed with the type of chair that is totally closed at the sides, with no scape room for the legs laterally."

Plussat: "Great staff"
Miinukset: "small seat despite being in business class"

Miinukset: "Needed more option in sports. Specifically Cricket"

Plussat: "Great service!"

Plussat: "After the delay I was given a spot on the direct flight so I didn't have to deal with the complications of the connecting flight. The staff was nice and helpful."

Plussat: "Everyone are friendly thank you"

Plussat: "They did offer an extra snack and drinks for the delay... but still..."
Miinukset: "3 hour delay on tarmac, on a 9 hour flight already... not fun."

Plussat: "Best trip and crew that i ever had"
Miinukset: "Nothing"

Plussat: "Very professional crew !!"
Miinukset: "Nothing to write ."

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "Food and beverage service was excellent on these Star Allisnce international flights booked by United but operated by Lufthansa."
Miinukset: "Leg room in economy is inadequate for international flights. Seats had no cushion left in seat bottoms. It was like sitting on cement."

Plussat: "Everything seemed to run smoothly."
Miinukset: "No issues this leg"

Plussat: "On time"
Miinukset: "Uncomfortable seats"

Plussat: "None"
Miinukset: "Very bad customer experience, the seat are very uncomfortable, and they stole money from my hand bag after sending it to the plane cargo"

Plussat: "service was good except for 1 attendant that didn't want to be there. Entertainment choices were very good."
Miinukset: "Food was very poor. Chicken was rubbery and the two pasta choices tasted horrible with no meat choice other than chicken. The biggest issue was the extreme delays from Lufthansa that ate into a 4+ hour layover that I should have had at LAX instead I arrived at the opposite terminal from my LAX flight with no time to get through customs and onto the plane I missed the plane by 10 minutes and had to book a hotel that wasn't paid for because it was Lufthansa's fault and not United which then put me and my family home a full 24 hours later than was originally planned."

Plussat: "Everything about it ,didn't know i could get quality for less."
Miinukset: "Nothing really."

Plussat: "Leg room in Coach. Six bathrooms on a lower level relieved congestion and gave a place to stretch legs. WIne and cocktails included in meal. Crew was plesant."
Miinukset: "Munich airport: only a vending machine in the waiting area. Flight was delayed one hour and couldn't buy water if you had no coins."

Miinukset: "Couldn't sleep because of seating."

Plussat: "Price"
Miinukset: "Few choice of movies"

Miinukset: "2 hours late"

Plussat: "Premium economy seats, also premium economy is located very well in front of the plane."
Miinukset: "Food quality was aweful. Not sure why Lufthansa can't train the catering in Shanghai better. Worst vegetarian food ever."

Plussat: "They had lots of movies and TV options to choose from."
Miinukset: "The vegetarian option was very poor. Frankly a pizza snack in place of supper is not what I expect on a cross-Atlantic flight."

Miinukset: "delay on boarding time-problems with the aircraft"

Miinukset: "They only had two meal options and the ran out of the vegetarian option. There were many people on the flight that didn't get a meal or had to take the meat option when they would have preferred the pasta."

Plussat: "Food was good."
Miinukset: "I'm very uncomfortable when I don't have clear access to the aisle. I asked the gate agent if she had any aisle seats available and she said no. So I asked if there were any upgrade seats available and she said yes for 300 Euros. They were actually three-quarters of the way boarded when I ask a question so realistically they wouldn't have sold that seat. But they refused give it away. So they're more interested in making money then making a customer comfortable."

Plussat: "Prompt boarding and takeoff, comfortable seat, good service and food."
Miinukset: "I did not like the fold-out tray as well as the fold-down tray, no personal screen for the first row."

Plussat: "I have liked everything in lufthansa there was nothing to complain about thanks lufthansa for your respectful and helpful"

Plussat: "Crew was friendly and helpful. Food was sufficient. Enjoyed keeping track of our journey via the on flight information via the entertainment equipment. Comfy ear sets to watch movies and listen to music. Music choices were decent."
Miinukset: "Food was okay, not great."

Miinukset: "We were not allowed to take our carry on bag on the plane. We had to repack our suitcase at the counter, and as a result one of my souvenirs broke on the flight. Also, we received a text message the night before which told us the terminal had changed. This was not true, and we had to walk to the next terminal, almost missing our flight."

Plussat: "Flight was delayed"

Plussat: "Nice food"

Plussat: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Miinukset: "No suggestions."

Plussat: "Seats were very comfortable. Plane interior was in new condition, including electronic window shade tinting."
Miinukset: "Staff was not particularly warm or attentive. Was never offered more to drink, and after asking for more wine was ignored."

Plussat: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Miinukset: "Nothing,just the seats. Cleanliness was perfect"

Plussat: "A flight was delayed due to weather conditions and we had to sit in the plane for almost an hour, BUT information sharing from the Capitan was sufficient and on-time. Very good job from pilots. Leg room in economy - I was positively surprised, very decent leg room! Thank you for providing it."
Miinukset: "I flew economy and all was good and appropriate to the level."

Plussat: "Crew were excellent"
Miinukset: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."

Plussat: "Muslim food"

Plussat: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Miinukset: "Nothing"

Plussat: "The socks offered in business were comfortable and nice looking. The red wine was good."
Miinukset: "The food was just average and the seat not too comfortable"

Miinukset: "Boarding was crazy. Could not everyone in the gate area."

Plussat: "The crew was informative"
Miinukset: "Inflight sandwiches"

Plussat: "KLM STAFF WERE VERY PROFESSIONAL"
Miinukset: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"

Plussat: "Food was great, enjoyed watching videos, staff very profession and friendly."
Miinukset: "Boarding was delayed and prolonged My Baggage was not transferred and was not available when I arrived in Dulles."

Plussat: "Great airline"

Plussat: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Miinukset: "Food quality was not so good."

Plussat: "Cabin facilities"
Miinukset: "They didn’t bring one of my bags"

Plussat: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Miinukset: "Pay attention to passengers."

Plussat: "Like the overall KLM experience"
Miinukset: "Food could have had better quality and the stewardess served it all at once versus in the various courses."

Plussat: "Crew was nice and friendly"
Miinukset: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."

Plussat: "Friendly and efficient crew. Flights were on time if not even early."

Plussat: "MCR airport Mert & Greet parking was smooth and efficient."
Miinukset: "Flight was delayed 2 hours due to bad weather. Additional baggage payment to Air Baltic did not show up on the KLM system and we had to pay again. Nowhere to address this with Air Baltic even in Tallin. Handlers seem uninterested and refer us to ‘the website to address the issue.....’"

Plussat: "Very pleasant, professional crew"
Miinukset: "Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them"

Plussat: "Landing"
Miinukset: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"

Miinukset: "Very slow service at checkin, was not even available when I arrived at the airport"

Plussat: "Comfort was better than on the previous Dash-8. Food was OK."
Miinukset: "Despised the cold temperature and cold draft in world business even with all vents shut off...gave me a head cold. Boarding was disorganized. There was no sense of direction; ergo, everyone was jumping in."

Plussat: "kLM staff was great."

Miinukset: "infotainment was down. Lost my luggage the flight was delayed"

Plussat: "Norhing"
Miinukset: "They have mabaged to lost my luggage"

Plussat: "We got a meal for a 1h flight only"
Miinukset: "No entertainment but normal for this type of flight"

Miinukset: "Delay can occur sometimes but it wiuld be better to be explained its reason and the estimated time for boarding. The customer service at CDG airport was the worst ever and all people standing boarding desk were useless without any mind what they are doing."

Plussat: "Nothing"
Miinukset: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"

Miinukset: "The 767 is configured oddly and th business class seats are so narrow it feel like you are sleeping in a coffin"

Plussat: "The food service was good and the flight attendants were friendly."
Miinukset: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."

Plussat: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Miinukset: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."

Plussat: "Consistently high standards"
Miinukset: "Nothing"

Plussat: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Miinukset: "Flight was delayed due to weather in Amsterdam area"

Plussat: "The flight was great."

Plussat: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Miinukset: "The food was okay, not that great."

Plussat: "Ground staff at Manchester very helpful"
Miinukset: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."

Plussat: "Short-hop flight, fit for purpose."

Plussat: "was very quick"

Miinukset: "Old airplane with not really comfy seats. No outlets for charging devices. Very old entertainment screen."

Plussat: "Usual professional and friendly service from my airline of choice for most destinations."
Miinukset: "Nothing"

Plussat: "Friendliest economy class service I've ever encountered."

Plussat: "Seat space was good for a short flight, inclusive of free snack and drink."
Miinukset: "Too much overoverhead luggage."

Plussat: "Good food, good entertainment system, comfortable seating."
Miinukset: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."

Plussat: "Short flight friendly crew"
Miinukset: "Good flight nothing to complain about. Was spoiled by the entertainment choices on the longer flights."

Plussat: "Delays and no proper customer service."

Plussat: "There's almost no padding to them and they're very narrow. I know it's nothing new but I'll keep complaining until something changes, if ever."
Miinukset: "The crew was wonderful, the food was extremely good for economy cabin standards."

Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."

Plussat: "The crew is nice"
Miinukset: "No respect of distancing the seats ; all the seats were occupied. No wifi"

Plussat: "Seats ok. Crew is super. Drinks offered"
Miinukset: "Nothing, AF rocks"

Miinukset: "J’ai eu à payer un bagage supplémentaire sur internet à 160 euros. Mon compte a été débité et à l’aéroport de Dakar les agents au comptoir me disent qu’ils ne retrouvaient pas le payement du troisième bagage. J’ai été obligé de repayer le bagage comptant à 190€"

Plussat: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Miinukset: "The seat could have been much better as far as reclining and space. Overall I loved the flight."

Miinukset: "Entertainment system was not working on all seats"

Plussat: "Great and friendly crew"
Miinukset: "In-flight system had some problems and seats seemed a bit uncomfortable"

Miinukset: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"

Plussat: "The cabin crew were amazing and the seats very comfortable, even in economy. I'm not a super comfortable flyer so I loved that the pilot would always warn when we were getting into turbulence. 2 thumbs up. I will fly Air France again"
Miinukset: "I'd appreciate a better selection of food and drinks, even if I have to pay for the drinks."

Miinukset: "Thé qualité officielle the images"

Miinukset: "Kayak updated me that my flight would be late. It wasn't. Missed it had to pay $700"

Miinukset: "Crew on the ground was very rude"

Plussat: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Miinukset: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"

Plussat: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"

Plussat: "Left on time. No turbulence."

Plussat: "The crew was efficient and friendly. The plane took off on time and landed on time."
Miinukset: "Boarding was slow and tedious. People still crowd around the boarding area despite there being row for the zones. Why they don't board from back to front is beyond me. The food was mediocre at best."

Plussat: "On time, staff was nice."
Miinukset: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"

Plussat: "Everything. crew friendly and food/drinks the best"
Miinukset: "Nothing...all was wonderful"

Plussat: "Good selection of movies"

Miinukset: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."

Plussat: "Great service, decent food"
Miinukset: "There was no WiFi on the plane"

Miinukset: "I didn’t have time to make it through customs. Missed my flight"

Plussat: "The food was okay and the staff were friendly."
Miinukset: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."

Miinukset: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."

Plussat: "From the boarding, to the friendly hostesses to the food and the business class seat, I was impressed all the way. My first time to fly Air France business to the US and it was great. I recommend it!"
Miinukset: "I just expected better toilet bag for business but what was given out was just basic."

Plussat: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Miinukset: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."

Plussat: "Nothing."
Miinukset: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."

Miinukset: "Security services at Manchester airport...too long and not friendly at all"

Plussat: "The free glass of red wine when the plane finally took off."
Miinukset: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"

Plussat: "That flight have been short"
Miinukset: "Fly attendants have been in hurry when they served snack"

Plussat: "Ok"
Miinukset: "Nothing"

Plussat: "We got to the desk to check in and there was one person being served in front of us. He finished with him, turned and left the area through the dooor. No one came to help us for 15 minutes. Then they came out to answer the phone and said we were 10 minutes past the cut off and we could not fly."
Miinukset: "Staff just walked away while we were in line, the rudeness and mean attitude, they blamed us for being too late after ignoring us and made us late, they didn't offer an alternative flight until we asked. Overall, horrible customer service. Never been treated so rudely by people in the airlines industry in my entire 42 years of flying!"

Plussat: "Boarding for BUsiness class was fine. Seating was cramped."
Miinukset: "As I said in my rating, seating was cramped. Food was mediocre. Crew was pleasant."

Plussat: "It was ok fligh"
Miinukset: "Food was not so good"

Miinukset: "Flight cancelled because of weather"

Plussat: "Only the cabin crew was good."
Miinukset: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."

Plussat: "Standard on most parts with pleasant staff"
Miinukset: "Flight was 1/2hr with poor pre-flight communication on the topic. Food wise, the chocolate cookie was better than nothing...but a little savory snack would have been nice."

Plussat: "Offering a drink on such a short flight is appreciated albeit unusual these days. Crew was very professional and friendly."

Plussat: "I would like to come on time each trip because I got two late time before with airfrance"

Plussat: "Nothing special"
Miinukset: "They start serving late the apperitif before taking off and take it back right after."

Miinukset: "no vegeterian sandwiches very disappointed"

Plussat: "The food, the service and everything else is fine, quite good."
Miinukset: "However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight."

Plussat: "Absolutely nice friendly and professional crew. Congrats! Nice food, rich and healthy Right in time despite few delay at departure"
Miinukset: "Just a need to improve entertainment facilities (digital screen, Wi-Fi. ..)"

Miinukset: "Long delay during connection at CDG Unclear information about delay Repeated changes to boarding time Unable to take stroller during connection Had to go through security again at CDG, although same terminal (2E)"

Plussat: "No delays, service with a smile"
Miinukset: "Nothing to report."

Miinukset: "The crew was not very polite."

Plussat: "Great food, pleasant crew."
Miinukset: "Comfort economy okis seats are wide, with good legroom, but did not recline and hard as a rock. Entertainment system hard to use, finding movies very tedious."

Plussat: "Lovely crew, clean toilets"
Miinukset: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."

Plussat: "The food was good"
Miinukset: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."

Plussat: "Crew was wonderful Helpful, pleasant, capable"
Miinukset: "Waiting for late passengers & their luggage"

Plussat: "Loved the lovely food and wine from Air France, they even serve fresh french bread with camembert, ice cream, champagne (in economy) and brandy with your coffee!"
Miinukset: "The cabin on the 777-200 was far too hot (about 25c) and with no individual air vent I found this unbearable on a 12 hour flight. And despite the flight taking place entirely during daylight hours and leaving at 10:30 am, inexplicably we were made to all pull our blinds down and the lights went off after a couple of hours - in the middle of the day and for about 8 hours! So although I had paid for a window seat there was nothing to see apart from the window shade. As it was the middle of the day I could not go to sleep, the person in front of me reclined fully so for me the flight was a hot, claustropobic, dark hell. An utterly miserable experience. I felt like I was going mad, trapped in my own little cell."

Plussat: "Seating was Ok"
Miinukset: "The plane was dirty. There was still trash from the previous flight everywhere. The onboard Stuart’s were not up to par. There was no entertainment and the WiFi was horrible."

Plussat: "Newer plane with slightly more room"

Plussat: "Flight attendant was very fun. It was her birthday and made the day fun for everyone."
Miinukset: "Seats are always too close together - left to right and front to back. A sad reality that only improves for the well-to-do."

Miinukset: "Better bathroom access for premium economy"

Plussat: "Crew was helpful. Flight was on time. Luggage was provided in a timely manner."
Miinukset: "Underseat space for center seats is not adequate for two seats. One the the entertainment screens required multiple resets throughout the flight."

Miinukset: "Prior to boarding, a gate attendant talked to the passengers in a VERY condescending way with regard to their carry on luggage. The original plane had mechanical problems, identified after half the passengers had already boarded. It was stressful enough without this person raising her voice and talking to us as though we were children."

Plussat: "Great airplane. Enjoy the 2 seat rows."

Plussat: "Crew was good"
Miinukset: "Less gate changes"

Plussat: "one of the crew members (Ana) was not only rude and bumping the food cart everywhere, she apparently did not learning as kid the basic of thank you and please. In addition her personal manners of cleaning her nose with her hand, was not only disgusting but unhygienic."
Miinukset: "Food, boarding and some training for some of the crew"

Plussat: "Airline crew was amazing and handled a person in need of medical care great!"
Miinukset: "The manager at the check in counter was rude and acted as if we were bothering him because we were checking in. He spoke to my husband as if he were a child and kicked another AA staff from behind the desk because he was ‘the manager’. I’ve never witness such unprofessionalism in my life."

Plussat: "Crew was great, boarded quickly."
Miinukset: "San Antonio has connection from different terminals requires security recheck without any assistance from staff. Nearly half my flight missed it's connections due to slow security."

Miinukset: "The gate attendant was very hard to understand and so I couldn’t hear what she was saying."

Plussat: "The plane"
Miinukset: "The food"

Miinukset: "The agent who informed us that our bags were delayed waited until no more bags came out before she tried to locate us. She had our names and waited until we approached her before speaking with us and getting the information. It has now been 24 hours and no one has contacted us yet. My sister and I were travelling together. She lives in Virginia and needs to get back to work. The website is not helpful. The phone is problematic. Earlier today your system was down and your agent told me to call back. Now no one picks up the phone. I have been on hold for 15 minutes. This was British airways."

Plussat: "I really like that they free inflight WiFi and entertainment. The seats are little more comfortable than other airlines. The service was great too."

Plussat: "Great service and fantastic landing!!"

Miinukset: "Broken entertainment control set seat 11 window."

Miinukset: "Seat isn’t very comfortable"

Plussat: "Despite numerous delays, we made it to Philadelphia. We were alerted to the delays in a timely manner. We were also treated to a snack cart and cupcakes to celebrate the first day of direct flights."
Miinukset: "A long delay. Patience is everything and the staff and crew were very friendly."

Miinukset: "The airline decided to randomize seating so boarding was an absolute mess, with families switching seats, understandably. Flight attendants didn’t help at all or try to de-escalate the issues. The bathrooms were dirty and unkept which is unacceptable for long flights."

Plussat: "I got to Boston safely and the pilot and attendants did their best jobs. Also my luggage arrived in a timely manner."
Miinukset: "Your seats are too small even for a relatively small person. You should hire more flight attendants so that they are more available to help customers. We should be fed on flights of 6 hours long. American treats us like chattel and make flying unappealing."

Plussat: "Nice crew"
Miinukset: "I booked a LATAM flight for a 10.5 hour flight specifically because they have better in flight entertainment. I arrived at the airport and found it it was operated by AA. 10.5 hours with zero in flight entertainment. HORRIBLE EXPERIENCE."

Plussat: "No complaints!"

Plussat: "The dinner was decent"
Miinukset: "There was NO in-seat entertainment or place to charge mobile devices. Very uncomfortable seats. This plane was very old. 9.5 hr flight was pretty unpleasant."

Plussat: "Not very much positive to say unfortunately. The staff were good and did as much as they could to keep up feed and happy."
Miinukset: "The plane was extremely old and dated. Never been on such an old plane with no up to date equipment or facilities. The chairs were very uncomfortable and the food was awful. There was no personal entertainment screen for an 11 hour flight and only one of the safety demonstration screens was working during take off. Also no plugs at all."

Miinukset: "The employees treated me poorly"

Plussat: "NA"
Miinukset: "No individual TVs, electric plug nor WiFi"

Miinukset: "Extremely old plane"

Miinukset: "Plane was not board on time. Delayed taking off."

Plussat: "I did not die"
Miinukset: "planes were old, they lost my checked bags, the seats did not recline on a 5 hours flight, the movie was the same for everyone on the plane, food was a disgrace, seats were so small I was pretty much bitting my knees the whole trip. Overall, I am ever flying with American Airlines or Latam ever again."

Plussat: "Great flight. Nice airplanes and friendly hostesses."

Plussat: "Fantastic"
Miinukset: "None"

Miinukset: "crew did not pick up the food tray for a long time crew borderline corteous"

Plussat: "On time flight, bags made it fine and didn't miss even though we had a short layover"
Miinukset: "Na"

Plussat: "No ac, left late. Can't pull in bc our gate is occupied. I never have complaints, but I'm hot and my back hurts."
Miinukset: "Prior flight had a problem Apparently. It affected our flight. Hot and tired. I want off.....still sitting here..."

Plussat: "Started when 7 am flight from Knoxville was delayed - multiple times until finally at 4 PM there were no options. Nobody with AA saying a single word all this time even when asked. Finally called their customer service line only to learn that I could get on another flight that left in a few minutes. Door was still open but gate agent argued with the lady on 800 line about who could ticket faster. By time they finished arguing the door closed. That began a 14 hour nightmare of bumping between flights and delays and the inevitable lost luggage. Paid for $300 hotel room at Vancouver that I will get to stay in for 4 hours. Will NEVER fly American again"
Miinukset: "Service, poor rebooking process, lack of communication."

Plussat: "Leaving the plane was my favorite part. Entertainment was one of the best (American run flight and plane)."
Miinukset: "Seats were very cramped and did not recline enough to get comfortable. Temperature of the cabin was hot then cold. No sleep again. But the cabin crew looked refreshed in the morning. Guess they had better seats. It should be a law that all airline employees from the CEO on down should only be able to fly in coach. Maybe then the seats will get better."

Plussat: "The crew was OK"
Miinukset: "Entertainment extremely poor."

Miinukset: "I missed the connection in London and had to wait 5 hours for another flight. This was only due the fact that there is no help to passengers in connection. I had over an hour and a half to get to my flight but waiting for the busses and to commute to the right gate took so long that I missed my flight."

Plussat: "On time performance; friendly, competent staff."

Plussat: "Good entertainment for an overnight flight, and good food"
Miinukset: "Lost and damaged bag"

Plussat: "It's pretty rare I can sleep on a plane, but I actually got some rest; very grateful for that."
Miinukset: "At 6'7", basic coach on a 737 is painful on the knees. I realize I can exit row for an upcharge, but that's kind of messed up, isn't it?"

Plussat: "Boarding was swift. Gate staff was friendly."
Miinukset: "Phone charging stations at gate were down at every gate in the terminal. We waited nearly 45 minutes on the plane at the gate for a "flight attendant that is going to hitch a ride to make a flight from San Diego to Charlotte." This was obnoxious! We waited for almost as long as the flight was scheduled to take. Poor form."

Miinukset: "Your plane needs outlets to charge electronics. Unless your gonna show movies on your flights, ppl need a way to entertain themselves for the flight. If they burn through all their battery power, it's an inconvenience to try to charge it in the airport when they land. All of the outlet Chargers in Chicago, Seattle and Philly were broke as well. The U tied wing was amazing. Your prices are great but to keep ppl from rather paying more just for one or two more luxuries, try fixing this."

Plussat: "I liked nothing."
Miinukset: "We boarded an hour early. It was at least 80° on the plane, and then everyone got on. The crew was very rude. They ignored everyone in coach."

Plussat: "Same as above"
Miinukset: "Same as above"

Plussat: "Terrible porque no pude viajar ayer"

Miinukset: "Crew was grumpy and tired! No energy. Plane was hot no AC when we boarded."

Plussat: "Things went ok"
Miinukset: "The plane was old"

Miinukset: "Charlotte to Seattle flight: The food served in first class smelled awful. Seated in premium seating just behind first class was unfortunate due to the atrocious odor that lasted for 3+hours. There was no option for food service for the rest of the plane. Which was unfortunate as I was very hungry. Due to inconsistent notification that the plane was delayed / on-time (kept switching the notification) we opted to not get dinner in the airport..... To which the plane was was an hour late yet we were told to check in every ten minutes to see if we were boarding. There were no blankets. The plane was incredibly cold. The suggestion I received from the flight staff was to turn off the vent above my head (which I had already done.) I had brought a jacket and was wearing pants. On a 5.5 hour flight, the crew served beverages 45 minutes into the flight (per usual) and handed out a pretzel pack. They didn't come back through with water or beverages again. On other airlines, they promote water at least once an hour to keep swelling and dehydration down. Since I am a pretty frequent flier, I bring my own water. Still, coffee would have been nice. Suggestions: increase beverage service to at least twice / 5.5 hour flight and provide blankets upon request. Food choices and entertainment would also be good. Don't cook stinky dinners in first class and allow it to pollute the rest of the plane."

Miinukset: "Business class food is a disgrace. On the way to Lisbon they had at least some warm meal, skipped now and just got a box with bad, cold food. The crew was apologetic."

Plussat: "Much more comfortable than I expected. Attentive flight attendants."
Miinukset: "After flying cheapi airlines, norhing. It was a great experience."

Plussat: "Nothing the crew was mean and rude I’ll never fly TAP air Portugal again"

Plussat: ":("
Miinukset: ":("

Miinukset: "Super uncomfortable seats (the most ever) No personal tv/entertainment."

Plussat: "The price!"
Miinukset: "Much more but with this price you can not expect much!"

Plussat: "attention and food"
Miinukset: "more bathrooms on the airplane"

Plussat: "The crew was very friendly and helpful."
Miinukset: "The seats were very uncomfortable and the light snack provided terrible. No entertainment at all. The A319 is a horrible airplane: rather uncomfortable!"

Plussat: "The in flight snack was surprisingly diverse and tasty."
Miinukset: "We had to take a bus from the gate to the plane, which is fine. But we stood on the bus at the gate for 10 minutes after it was completely full before it finally drove to the plane. Then when we were just outside the plane we had to wait again for several minutes before they would let us off."

Miinukset: "They took an extremely long time clearing away the dirty dinner trays, which meant that the tray table had to be down. This made it near impossible to get up to use the restroom or to stretch."

Miinukset: "Flight was delayed 1 hour"

Plussat: "Surprised and delighted to be served a tasty sandwich and fruit drink plus glass of wine on a 3 pm 2 + hr flight from Lisbon to London"
Miinukset: "Seats uncomfortable"

Plussat: "O"

Miinukset: "Not getting new business configuration"

Plussat: "I liked that the airline provided blankets pillows and headsets at no extra cost for our 8 hour flight. The crew were very nice and accommodating. The food was good."
Miinukset: "I did not like having to pay 75 Euro for one checked bag. That should Have been more clearly set out when booking a flight. The entertainment could have been better. Poor reception for some shows."

Miinukset: "Two TAP flights today. Both flights delayed more than an hour."

Plussat: "All except for service to handicapped."
Miinukset: "I mad reservation listing that I needed wheel chair assistance due to walking limitations. Upon flight arrival no service was provided not was it provided on my return trip."

Plussat: "Everything was great. No complaints, just an acknowledgement abt layovers and the time needed. Had an hour an a half layover but by the time you get on line to go thru customs n security again we were definitely cutting it close but that's TSA not the airline but the airline could have maybe added another maybe 20-25 mins to the layover. We felt like world travellers running for our connecting flight tho and we loved it! Lol!"
Miinukset: "N/A"

Miinukset: "Had to check 2 of our luggages, and it cost $95 per piece. Never flown an airline where I had to pay more than $50 per piece. Also carryon has to be less than 8 kg. Our small luggage that we had to check never had any problems with any other airlines about being a carryon but since it was over 8 kg, it had to be checked. Took a 7.5 hour flight and the entertainment screen was not working for anyone, as the system was broken. Will not be flying with airline ever again."

Plussat: "the crew was amazing and very polite"
Miinukset: "the screens weren’t touchscreen and the headphones had to be held in a certain position to work. they also charged us the monthly salary of a mcdonald’s employee for bags..."

Plussat: "Staff courteous compared to our previous TAP FLIGHT"

Plussat: "Very good staff and decent food"
Miinukset: "Video in business was worse than my economy experiences 20 years ago!!!!"

Plussat: "The plan was clean, newer, and comfortable. If you sit towards the front of the plane you end up sitting in economy plus for the economy price."
Miinukset: "No entertainment, but the flight were short enough it wasn't really a problem. With downloadable Netflix and Prime, that isn't a problem anymore."

Plussat: "Food"
Miinukset: "Uncomfortable seats, too stiff."

Plussat: "everything:personal, services"

Miinukset: "Huge delay. No clear explanation what caused the delay"

Plussat: "Efficiency and friendliness of staff with a visible commitment towards passengers on-board (customers). One of the best experience, even though the flight was too short, and even then the airlines served snacks and refreshments... Simply Amazing... A 5-STAR service to its customers... Wow"
Miinukset: "NONE"

Plussat: "Staff good very pleasant. Entertainment good."
Miinukset: "Bit late into Lisbon and luggage left behind."

Miinukset: "When I booked the ticker online I was informed that I can take up to 23kg luggage, but when I checked in, I had to pay over $120 per person for luggage...I was very disappointed with th ideas treatment"

Plussat: "The flight was uneventful."
Miinukset: "The food was edible. The entertainment display was old. Not much leg room."

Plussat: "The crew were kind and considerate."
Miinukset: "This was the worst flight I've ever experienced. There was an incessant, loud high-pitched buzzing noise for the entire duration of the flight (we were seated in the very back row so it was particularly loud for us, but others further up said it was bad for them too). Also, we had straight turbulence for over two hours. I've never gotten sick on a plane before, and my husband never gets motion sickness, but we both threw up (and I think several others did, too). I don't blame the crew for any of this, as I know most, if not all, of it was out of their control. However, I would be very nervous to flight TAP again due to this experience."

Plussat: "Nothing"
Miinukset: "Everything"

Plussat: "Both check ins (to and from Boston) the staff were rude. No information, just alot of speaking Portuguese to other staffers while my family and I stood there. The flight and crew were good, clean, kind and efficient."
Miinukset: "There was a strike in Lisbon. Thousands of people trying to go through security and four people working the booths. Plus NO information. Just chaos, bad feelings and HOURS of standing in lines. Stressful. Will NEVER go to Lisbon again."

Plussat: "Seats were comfortable in economy although no one is ever happy with how little they recline, crew was friendly and helpful. Entertainment selection was larger than most airlines I've flown on."
Miinukset: "Flight left Toronto at midnight, the crew served a meal and it was about 2 hours after departure that the cabin lights were finally turned off. On an overnight, overseas flight, turn off the lights and service breakfast with a noon arrival like all the flights I've taken to London do."

Miinukset: "The terminals they use have no express lanes for biz travel. Very stressful particularly if short layover time."

Miinukset: "There is only one unusual thing - the flight attendant was poking me to ask if I wanted food as I was clearly asleep and did not want to be bothered. There were still 90 minutes left till landing. Awkward and unnecessary and why in the world would she do that? Let people rest, please. :-)"

Plussat: "Cabin staff was nice"
Miinukset: "Very cramped seating; rude baggage handlers; bad system for boarding"

Plussat: "Flight attendants were great, plane was clean, smooth flying, takeoff and landing"
Miinukset: "Check in and bag drop took us 1 hour even though we had already checked in online. hard, and narrow seats, needs more legroom for international travel, armrest between my wife and I was very wide and wouldn't go up all the way making it extremely uncomfortable for us on a flight from Miami to Portugal. My wife's seat didn't recline because it was broken. And to top it all off they lost one of our luggage tags because the lady in Miami tagged the bag with somebody else's name and destination on it. Still waiting to hear if I'm going to have my luggage for one year anniversary vacation....!"

Miinukset: "We had to postpone our first leg from London to Lisbon by a day and then they cancelled our return flight without telling us!!! So, we were trapped in Lisbon with no flight to return home. We called them and they said, "we cancelled your tickets and only have business class seats available for you and your toddler." We said no thank you. If we were going to spend 1k on a return flight, we were going to take British Airways. TAP, never again."

Plussat: "Check in app"
Miinukset: "Non-reclining seats"

Miinukset: "Flight Washington late."

Plussat: "The fact that children were served first."
Miinukset: "N/A"

Plussat: "Flight was in Time"
Miinukset: "We got only mineral Water on the Flight but booked a full service flight"

Plussat: "Overall flight was smooth and crew seemed nice."
Miinukset: "Flight was delayed leaving Boston due to an ac problem. In the end they got it squared away but we sat on the plane for an hour at the gate with absolutely no air flow and it was pretty uncomfortable. Feel as though they should've come around and gave waters, etc to passengers. Also could have improved the selection of in flight entertainment, not many offerings"

Plussat: "The on-board entertainment was decent, as they had pretty recent films available to view. The on-flight attendants were very friendly and professional."
Miinukset: "I'm an average sized skinny male (5'11"/ 180 cm), and I almost literally couldn't fit in my seat. These airlines are doing everything save on costs by jamming as many people as possible onto an aircraft...this makes for a terribly uncomfortable 12hr long red-eye flight. The food was mediocre at best (my gf actually got sick from it), and the boarding process was anything but organized, allowing anyone to board at any given time. It was very hectic and took far too long."

Miinukset: "Their 11 hours flight converted to 2 days flight with long waiting time between the flights. They also lost my baggage and there was no organization process in the airport as well as they couldn't resolve any problems related to their flight."

Plussat: "Great service on board, very attentive crew. Great food (Yes, it was good), modern aircraft."
Miinukset: "The boarding process at Terminal could be easier and simpler. They told us to set up lines way before the actual call."

Plussat: "the service from the crew was ok"
Miinukset: "The plane was very old for such as long trip. Seats very uncomfortable and no enough space to stretch your legs. the entertainment system was very old as well, so the experience for such a long trip was very poor."

Plussat: "Efficient, courteous flight attendants"

Plussat: "The crew was fine. Plane clean and comfortable. Would fly again."
Miinukset: "Agent at the gate wouldn't let me do a medical pre-board. When I checked it, the ticket agent said it wouldn't be a problem, I should just ask at the gate. The agent there said there would be no reason to board early even though I have a doctor's note. She said I could board with everyone else and was extremely rude and dismissive. Thank goodness the ticket agent helped me out (by putting me in a seat where I'd be first to board), but if he hadn't, it would have been a terrible experience."