Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
I really liked on each screen you can pick -sleeping don't wake me up -sleeping, wake me up for food
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
Lufthansa keeps dropping quality of service. The food is just awful and I noticed other passengers also skipped the meals. They used Boeings before now just Airbus that feel old and are as comfortable as a bus. However Lufthansa seem to be the cheapest option so I should not complain.
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
Terrible seats terrible food terrible everything
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Miinukset: "Excellent! Got us home on time and with great service! Thank you"
Plussat: "The seat was comfortable, the crew were good and supportive but seemed a bit too busy when called upon. Especially with travelling with twins, I had a bit of trouble getting their attention for my own meals as when serving was done I was feeding the kids."
Miinukset: "Give more attention to travellers with infants as they really need your support. Had twins and whenever meals were served, I couldn’t take them but whenever I buzzed, was asked to wait but then nothing came through. At the end of the flight, I had missed all my meals, no hot water for kids milk"
Plussat: "Food and crew were terrific."
Miinukset: "Security at Frankfurt is particularly laborious"
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Luggage space, comfortable seat.. huge plane"
Miinukset: "Ice cream was not good."
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Friendly cabin crew"
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Miinukset: "Totally Re routed. Bleh."
Plussat: "Crew friendly"
Miinukset: "Waiting in the line long then expect"
Plussat: "The amenities, even in Economy, were excellent. Plenty of good food and drink...included. On time departure/arrival."
Miinukset: "Our original seats, which we pre-selected for a $45 per seat fee, were changed, without notifying us. Fortunately, I discovered this and was able to get similar seats by calling customer service. I was told we qualified for at least a partial refund..we'll see if this happens."
Plussat: "There was no communication between aircrew and gate for transfers. There is a new additional check between gates and no passenger was informed. This security check was over an hour long."
Plussat: "Crew was kind and friendly. The touch screens were responsive and easy to use."
Miinukset: "The food was a bit disappointing. It would be great if the bread rolls could be heated up and the pasta dishes be made more interesting."
Miinukset: "There really wasn’t any food on such a short flight so I’ll neither penalize or reward them on that"
Miinukset: "This flight from Athens was delayed which caused us concerned for our connecting flight in Frankfurt to Los Angeles. We told the crew and they were not very empathetic about our concern. It would have been great to have announced overhead or even to us personally all the gates to those of us who were getting connecting flights. We were just told to check the board outside once we landed. Lufthansa could have provided excellent service to my family if they had helped us with our connecting flight gate information to navigate the airport terminal we had never been in before. We literally ran to get our connecting flight which was upstairs once we identified the gate # by ourselves."
Plussat: "Once again, the in-flight crew was excellent. The flight was good, but no entertainment is provided."
Miinukset: "Another late take off, probably because the incoming connections were late. So it was good that the airline delayed the connecting flights. However, this leg of the trip was so late that I barely made it to third leg of the trip. A huge problem is that each of these international airports require that you go through the security check again. For that reason, connecting legs of trips through these airports should not be scheduled so close together. Heathrow is the worst, with security staff that, at best, don’t care that you have a close connection to make and just ignore your pleas to speed up the process, and at worst, are just plain rude."
Plussat: "Snack and crew were great"
Plussat: "Crew was alright"
Miinukset: "Frankfurt Airport unfriendly and depressed as usual."
Miinukset: "Packed flight. LH seats are narrow and the front porch is not extensible enough. Hard to place books and newspapers. Film selection so so."
Plussat: "Flight was good, comfort was good. Crew was not very friendly."
Miinukset: "The food on Lufthansa flights is getting worse and worse."
Plussat: "Had a row to myself coming and going."
Plussat: "Slept through a meal and was given one when I woke up. Very friendly staff. Smooth flight and landing."
Miinukset: "Movie selection rather limited"
Miinukset: "For people who are going frequently to the US because of the small airplane from FRA_TLV A321 It is not worth for me buying Primer Economy since it is mixed and in British it is all the wayTLV-PHL 2 airplanes with primer economy"
Miinukset: "flight crew hit my chair all the time with the troller. Bought the places with bigger space on the legs, that was true, but was dissapointed with the type of chair that is totally closed at the sides, with no scape room for the legs laterally."
Plussat: "I liked the food."
Plussat: "The crew was nice Checking was quick and painless Entertainment had a limited options but good"
Miinukset: "Very limited food options. I get it is not first class but not everyone likes only chicken or fish"
Plussat: "Boarding, seat and crew"
Miinukset: "Movies selection and audio offers"
Plussat: "Service, entertainment, flight"
Miinukset: "The food was not tasty at all"
Plussat: "Best trip and crew that i ever had"
Plussat: "The airplane was clean. Lots of storage space."
Miinukset: "The entertainment screens in our row of seats were not working. The crew did find seats we could move to if we wanted to watch movies. Made two phone calls to the airline prior to my scheduled trip to attempt a seat upgrade but they told me I would have to do this at the airport where of course no upgrades were available"
Plussat: "Ample leg room and comfortable seats."
Miinukset: "No complaints"
Plussat: "Friendly crew, had row to myself, smooth flight"
Miinukset: "Delayed departure"
Plussat: "Loved the clean, bright, new airplane. Loved having a few empty seats to spread out."
Miinukset: "Wish economy seats had power outlets to charge phones and tablets."
Plussat: "This part of the journey was excellent."
Miinukset: "The very long commute from one terminal to another terminal."
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Miinukset: "Very bad customer experience, the seat are very uncomfortable, and they stole money from my hand bag after sending it to the plane cargo"
Miinukset: "Overall experience - will not recommend this company and will suggest another company"
Plussat: "Everything was pretty good. Except for the seats."
Miinukset: "On the long haul flight the seats started to hurt after a few hours. The seats on the short haul flight felt more comfortable."
Miinukset: "All was good. They should keep up the good service"
Never more flight with your company!!!
Delta operated. Missed connecting flight due to single late crew member in dfw. 1.5 h late. Missed work and incurred costs of over $800. Delta failed to hold connecting flight(s) at gate and it actually left EARLY. Fail. Never again.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Problems with the in-flight wi-fi (none) and the flight info (none). However, movies worked fine and the selection is exceptional.
Kiire oli nousuun mut kerettiin ksikki hyvin
Listening covid restrictions and following them is completely nonsense. Avoid touching others? How when plane is full and everybody who pass around touchs me. Keep distance?? How???? Avoid walking in the plane but also wash your hands regularly with soap and water? How? I should avoid walking but at the same time you want me to wash hand regularly? It means i have to walk up and down. What is regularly for you? Every 15mins? Every hour? Every day? It is so stupid what you are telling that my brain stops to work.
Plussat: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Miinukset: "Nothing,just the seats. Cleanliness was perfect"
Plussat: "Services is good ."
Miinukset: "Food can be better"
Plussat: "Nice crew, good food."
Miinukset: "Both bathroom were not working in business class area."
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Miinukset: "Information on arrival time was not correct"
Plussat: "Everything works and quick to get to destination."
Plussat: "Boarding was quick and flight was calm"
Miinukset: "The coffe and breakfast."
Plussat: "Friendly crew, upgraded seat was worthwhile"
Miinukset: "More snacks in between meals,"
Miinukset: "There was no wifi on flight"
Miinukset: "We were allowed to choose our seats from SFO to Amsterdam but not for the return flight. I like to be able to choise my seats when I book the flight. Choosing seats 24 hours before is not convenient when traveling for the return trip."
Miinukset: "The plane was very hot"
Plussat: "Everything was good except for the entertainment consul for one of our seats."
Miinukset: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Miinukset: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"
Plussat: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Plussat: "The crew was very nice"
Miinukset: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Miinukset: "I have ordered Wheelchair for my parents which one of my parent didn't get it on Mumbai Airport. When they arrived on Amsterdam Netherlands Airport they were dropped to the gate assigned first and once the gate changed on the fly no body came to help them moving to the new gate assigned which was far away to walk. Nobody even came to tell them that the gate has been changed. It was because of my father's alertness they didn't miss the connecting flight and when my father asked help to members on airport none of them helped my parents and other 4 co passengers which also were on wheel chairs. It was so scary experience for them that they asked me not to book any more flights with Jet Airways. I won't recommend Jet Airways to any of my friends for their parents to travel to USA. I strongly recommend you guys to take a strict action against this. This is so unacceptable."
Plussat: "We got to Amsterdam on time"
Miinukset: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"
Plussat: "Smooth flight."
Miinukset: "Seat a little cramped."
Miinukset: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."
Plussat: "Friendly staff"
Miinukset: "Leg room"
Plussat: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Miinukset: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Plussat: "The attendants took great care of us. Super smooth flight."
Miinukset: "Customer service"
Miinukset: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Plussat: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Miinukset: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Miinukset: "Actually the Welcome on board announcement. The part where they special welcome loyalty program members. I do not get that... I am an explorer holder my self, but really?? so other paying customers are not as welcome. This is leftovers from the older days.."
Miinukset: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"
Plussat: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"
Plussat: "Service impeccable!"
Miinukset: "They have one line of executive class after the kitchen and toilet, is very noisy."
Miinukset: "Dutch sub titels would be nice."
Plussat: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Miinukset: "Flight was delayed due to weather in Amsterdam area"
Plussat: "Good multi media access and content"
Miinukset: "Two hours delay in the start."
Miinukset: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Miinukset: "OLD OLD plane with hard seats and tiny screens"
Plussat: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Miinukset: "Nothing! It was all great!"
Plussat: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Miinukset: "The entertainment was quite dated and didn't have new movies etc"
Miinukset: "I requested low fat meals. The first one, was OK. But they forgot my request for the second one."
Plussat: "Overall very nice flight, even comes with free drink and snack"
Miinukset: "Airlines had no record of our pets flying with. Missed our flight even though we were there over 3 hours prior. Ruined the last day of vacation. Now we are waiting for the promised help in Amsterdam. No one is here. No one knows anything. Feel like crying"
Plussat: "...The transfer at JFK was terrible"
For long flights, 2 full meals should be served.
Food and crew were amazing. Seat confer as well. I wish the plane was newer, looked a bit dated plus the entertainment screens were malfunctioning pretty often
Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage.
Miinukset: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
Miinukset: "Entertainment system was not working on all seats"
Plussat: "The sear was messy they didn't clean it it was full of pieces of bread."
Miinukset: "boarding the flight on time instead of delaying it two times... and also putting the information at the flight information screen if I haven't gone to ask to the airport information stand I would never know the flight departure gate that was at the complete opposite side of the airport of were the initial flight was going to depart."
Miinukset: "Seat recline was broken- wouldn’t hold position."
Plussat: "Despite being a short flight, they gave food"
Miinukset: "Nothing. All ok"
Plussat: "Nice and attentive crew."
Miinukset: "Seats not comfortable in premier economy."
Plussat: "Crew was ok and servicial"
Miinukset: "Food and reception at door of boarding"
Plussat: "The food selection and drinks, given our coach class, were excellent. Nice attention to the passengers."
Plussat: "Crew was really good, polite, efficient. The aircraft was relatively new and clean (rare for an airline to provide a new craft on an Africa segment). Food was good, seats comfortable. Will definitely make them my airline of choice to the extent that I can cost wise."
Miinukset: "There was no entertainment and the food could be better"
Plussat: "The flight departed on time and arrived early. The crew were all courteous and kind even to the man who was sitting next to me who seemed quite demanding."
Miinukset: "I am small but the seats seemed a bit too tight. The plane itself seemed a bit outdated."
Miinukset: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."
Plussat: "The new movies selection, food was very good, staff more friendly than previous flights"
Miinukset: "Boarding always a problem on MEA we have to wait too long in the queue"
Plussat: "Crew was very nice. Food was good and tasty."
Miinukset: "Plane seemed a little worn, which surprised me since it was an A380. Not that old. I had purchased an upgrade to a seat with more legroom, only to find out there was no USB plug for charging my phone. All standard seats have them. Would have been nice to be warned about that."
Plussat: "The crew were polite and friendly"
Miinukset: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Plussat: "Crew was nice although one fellow was a little too “nervous” and looked bossy"
Miinukset: "Food was awful. Asked for vegan meal they got it half right, as vegan is not vegetarian. And the second meal or snack as they say was not vegetarian or vegan at all."
Miinukset: "Departure delayed, reschedules and then cancelled without any direct notification to us with 2 first class tickets !! If we didn’t have Kayak we would be sitting in the airport !,,"
Miinukset: "Air France delayed our JFK to CDG flight. That caused us to miss our connection flight afterwards from CDG to MUC. We got a later flight luckily but one of our bags got lost and is still currently lost!!!"
Miinukset: "No space for legs. No food (just snacks). Very high temperature inside the aircraft. Flight delayed by 45 minutes."
Plussat: "Food was good, crew was very professional and courteous. Flight was smooth."
Miinukset: "Coach was cramped and the video system didn’t work very well"
Plussat: "The cabin crew was super patient and accommodating of the passengers."
Miinukset: "Cramped quarters"
Plussat: "Boarding staff helpful with Disabilities; food services quick and pleasant; interior cabin temps appropriate."
Miinukset: "Why is boarding so prolonged? 1-Small children and elders cannot stand for 20/30 minutes 2-Why are various sections (particularly Economy), no longer boarded by rows. and from rear first...so people don’t clog aisles, step over others, injure or be injured by heavy overhead moves?"
Plussat: "The crew worked hard, but the food was below the French standards."
Miinukset: "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."
Plussat: "Flight attendants were very nice"
Miinukset: "Didn’t have the meal I ordered Got in 30 min early but no gate for us. We waited over 80min on tarmac to deplane I paid extra for an exit seat but there was no indication when I did that there would be walls for armrests and that made it very uncomfortable for me"
Plussat: "It was on time"
Miinukset: "Hard seats Boarding was 35 min delayed"
Plussat: "Everything was fine"
Plussat: "Direct flight from Indy to CDG is great. The plane was not so full, so I hope business improves so we can keep it going. Very smooth flight, with good and friendly crew."
Plussat: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."
Plussat: "It was a wonderful flight and service . Hospitality and welcoming."
Miinukset: "Nothing everything was amazing ."
Plussat: "Food was Fantastic, Air France the Best on Air."
Plussat: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Miinukset: "The crew did not announce the score of soccer cup semi final between Belgium and France"
Plussat: "The service was very professional."
Miinukset: "Everything went well."
Plussat: "The flight had a delayed of 2 hours due a system issue, but the flight was comfortable, and the airplane was clean."
Miinukset: "I didn't like the check in, the personnel there were not so friendly and had discrepancies. We were a group of 6, and 2 of us were able to drop the bag in the check in. But the others were told that needed to wait 30 mins."
Miinukset: "Flight was delayed 3 times and when I was finally put on a flight that was leaving, they failed to check the connection in Paris (Left me 10 minutes to get from the aircraft to the other plane!) I was moved to SAA in the end after a truly traumatic time in Johannesburg. This is not the first time I have suffered at the hands of Air France sadly. Needless to say, I wont be booking with Air France again."
Miinukset: "There should be more layover time as I almost missed my flight and My luggage was delayed!!"
Plussat: "Good service at gate and on board"
Plussat: "Got pillow, blanket, headphone and eye cover"
Miinukset: "Older plane Very small tv screen Didn't get the bread roll with my dinner. Asked for it but she didn't bring it to me. No usb plug to charge"
Plussat: "Crew very professional and nice food Boarding process well organized"
Miinukset: "Poor seat comfort in business class and no entertainment for a flight lasting more than 1h"
Plussat: "The crew was very nice and helpful."
Miinukset: "We ordered a vegetarian meal. However, the vegetarian option offered to those who did not order a special meal looked better than the vegetarian option that we received."
Miinukset: "the food is terrible."
Plussat: "Good service all around, personnel pleasant"
Miinukset: "Very difficult to find where to register with the flight but this is more tied to the way things are run by the airport"
Plussat: "General air of professionalism is reassuring"
Miinukset: "Food, crew appear rushed"
Plussat: "the Airline"
Miinukset: "The Airport, Security, Boarder control."
Plussat: "Always like Air France. They are in tune with keeping the traveler updated."
Miinukset: "Walked all over the terminal looking for signage for Croatia Airlines. Information services sent me to the right location, but it was marked Air France. I asked serval Air France employees for Croatia Air. None new that Air France was the CA carrier. Finally found one who bothered to look it up on her computer and low and behold, AF was the carrier!"
Plussat: "Late, not enough legroom, smell from the toilet. Tiny TV screen, malfunctioning electronics, poorly maintained seats. Friendly crew! They looked tired, but they were still smiling while trying to keep passengers happy."
I got overhead space as I was worried since I was in the second to last boarding group. More snacks and options for my 5 plus hours flight.
Fly was delayed and we missed connection flight. Connection flight was rescheduled and that flight got delayed for more then hour
Good service and courtesy of the staff
Everything was great! Registration, boarding and flight overall experience was great!
Our flights were on time in both directions. I loved having the American Airlines app to get notifications to check in and alert me of gate changes.
It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane
Standard flight. Could be better by taking off and/or arriving at scheduled time.
Plussat: "Free Wi-Fi and entertainment. Landed early."
Miinukset: "Way too crowded during Covid, every single seat was taken. Then, to make things worse, they let people in with food so they'd have the excuse to unmask in-flight. On top of which, they passed around snacks (in a 2-hr flight?? during Covid??) so 80% of the plane took their masks off to eat their pretzels and drink their water. Unacceptable."
Miinukset: "Crowded and hot just like Miami"
Miinukset: "Lady at the gate barely paid any attention to the line. I had to ask her whether or now I can proceed"
Miinukset: "Better bathroom access for premium economy"
Plussat: "Had a bulk head seat with no one sitting beside me and we landed early!"
Miinukset: "Maybe a gluten free snack option"
Miinukset: "Delayed significantly. When we landed there was no gate for us to taxi to. All around a bad experience."
Plussat: "Someone got sick but the crew helped her right away. An ambulance was already waiting for her. Flight despite this arrived on time."
Plussat: "Arrived safely"
Miinukset: "The flight was delayed 6 hours weeks before which made the return really inconvenient for my schedule. Then the flight was delayed on the day of the flight until the next day. I did not get to the hotel room until 3:30 AM- 3 hours sleep then back to airport only to have the flight delayed again."
Plussat: "one of the crew members (Ana) was not only rude and bumping the food cart everywhere, she apparently did not learning as kid the basic of thank you and please. In addition her personal manners of cleaning her nose with her hand, was not only disgusting but unhygienic."
Miinukset: "Food, boarding and some training for some of the crew"
Plussat: "comfortable seats"
Plussat: "Got bumped up to main cabin extra for free whiskey"
Miinukset: "2 hour delay on first flight making me miss my second flight and instead of arriving home at 3 pm I won’t be home till about 10 pm .... definitely reconsidering booking American Airlines again...."
Plussat: "We boarded quickly"
Miinukset: "The plane was freezing!!!"
Miinukset: "It was not clear that I needed a different 6 letter code to checkin using the AA website. I finally got frustrated and called AA only to find out the code was different. The codes should have been the same or you should have referenced it on the website when I tried to check in"
Miinukset: "Broken entertainment control set seat 11 window."
Miinukset: "The flight was over an hour late and we were not given an update until we started boarding. No alternatives were offered to those with tight connections."
Plussat: "Nice crew Spacious plane"
Plussat: "The crew was very nice and attentive."
Miinukset: "It was SO hot in the airport terminal and on the plane, but only on our half of the plane. We were all very uncomfortable."
Plussat: "Snow ruined flight. Crew was great."
Miinukset: "No entertainment with this flight. Cookies good."
Plussat: "Nice crew"
Miinukset: "I booked a LATAM flight for a 10.5 hour flight specifically because they have better in flight entertainment. I arrived at the airport and found it it was operated by AA. 10.5 hours with zero in flight entertainment. HORRIBLE EXPERIENCE."
Plussat: "Clean plane"
Miinukset: "No food"
Plussat: "The dinner was decent"
Miinukset: "There was NO in-seat entertainment or place to charge mobile devices. Very uncomfortable seats. This plane was very old. 9.5 hr flight was pretty unpleasant."
Plussat: "Its Alaska. Nothing more to say. My preferred airline and never had a bad flight."
Miinukset: "The usual. More legroom would be good. That's about it."
Plussat: "Free movies and tv"
Plussat: "Not very much positive to say unfortunately. The staff were good and did as much as they could to keep up feed and happy."
Miinukset: "The plane was extremely old and dated. Never been on such an old plane with no up to date equipment or facilities. The chairs were very uncomfortable and the food was awful. There was no personal entertainment screen for an 11 hour flight and only one of the safety demonstration screens was working during take off. Also no plugs at all."
Miinukset: "American refused to board me becouse LAN did not send the reservation to AA system. Flight was full and AA did not even talk with me about what to do. They just unloaded my bag allready checked to MIA.. After two hours standing at LAN counter they changed my flight to Lima and than to Miami. I came to Miami 12 hours late, very disappointed by this service. According to AA my ticket was never confirmed by the airline !! How can you sell it to customer ??"
Plussat: "Flight on time"
Miinukset: "Again, it was sold as a British airways flight when it was an American airlines flight."
Miinukset: "The employees treated me poorly"
Miinukset: "No individual TVs, electric plug nor WiFi"
Miinukset: "Extremely old plane"
Plussat: "Everything about the crew and the in-flight amenities was comfortable and well-planned. The flight attendants were friendly and responsive and the plane was clean and comfortable. I felt that there was enough legroom even in economy."
Miinukset: "The entertainment system lost power in my section about 30 minutes into a ten hour flight, and while some of that time was spent sleeping I wasn't even able to turn on the reading light. I know the flight attendants tried several times to restart the system and I appreciate that, but there were several dark lonely hours spent waiting for dawn."
Plussat: "Boarding process was easy"
Miinukset: "Got delayed by almost 2 hours, no wifi or food on the plane."
Miinukset: "crew did not pick up the food tray for a long time crew borderline corteous"
Plussat: "It was on time boarding and landing"
Plussat: "Leaving the plane was my favorite part. Entertainment was one of the best (American run flight and plane)."
Miinukset: "Seats were very cramped and did not recline enough to get comfortable. Temperature of the cabin was hot then cold. No sleep again. But the cabin crew looked refreshed in the morning. Guess they had better seats. It should be a law that all airline employees from the CEO on down should only be able to fly in coach. Maybe then the seats will get better."
Plussat: "More improved than the last trip I took with AA to Denver. Efficient boarding."
Plussat: "Allowed us to pre-order with our daughter who needed our support."
Plussat: "Thanks Daniel for making my trip to San Diego comfortable!"
Miinukset: "Didn't get to upgrade to 1st Class, but oh well :)--"
Miinukset: "multiple delays from American airline in Madrid and Chicago, not giving me good alternative, not owning the issue, multiple flight chnages"
Plussat: "Nothing. We bounced back and forth between 2 gates at LAX. NO EXPLANATION FOR DELAYS. It's not our fault when you over book"
Plussat: "On time performance; friendly, competent staff."
Miinukset: "Terrible transit to terminal in LAX with shuttle and stairs"
Fastest boarding ever. Crew was awesome. Landed 40 minutes early.
Very fast check in and boarding, very nice cabin crew and great options in the onboard menu. The economy seats are fixed in the upright position, so I wasn’t able to recline. I saw that the Internet is pretty good, but it’s only free for business passengers.
American Airlines is the worst. Every time I’ve flown with them, there’s constant delays or cancellations. This particular flight was delayed four times
No service. People don’t speak English … the seats are so close from each orthers : no place for my legs and I 1.75m…
Up-to-date entertainment such as movies.
They broke my suitcase :(
The flight was hours late and caused me to miss my connection to Boston. Iberia was slow to fix things at the airport and ended sending me to a low-budget hotel. This was a bad experience overall and I will likely discontinue using Kayak again going forward.
Miinukset: "Food selection"
Miinukset: "We had to check our bags because the plane was too full, this was inconvenient and it made the plane arrive a little late"
Miinukset: "Business area crew needs to better service from Bogota to san salvador."
Miinukset: "I could not fly"
Plussat: "Even with some departure delays we landed on time."
Miinukset: "The plane could have used some cosmetic detailing. The door to a cabinet in the bathroom would not shut and caused a problem with people being able to close the bathroom door."
Miinukset: "The airplane was super uncomfortable and it was a long flight. I’ve flown with Iberia to Europe in the past and this was my worst experience in terms of comfort."
Plussat: "The crew was excellent.My only complaint was as we were sitting in row 54 the crew made too much noise during sleeping time.Other than that they were very helpful and very nice.It was our first time flying Iberia.It was very enjoyable.I will be happy to recommend bthem."
Plussat: "overall good flight"
Miinukset: "the shuttle from trn to mad and vice versa is always always late if not canceled! it must be improved for sure. airnostrum offers really poor service!"
Miinukset: "Poor boarding process"
Plussat: "On time"
Miinukset: "No seat choice."
Miinukset: "Food and entertainment low only because they weren’t included. Flight experience was very good. Left a little late"
Plussat: "On time, check-in fine if you allow plenty of time, leg room good,"
Miinukset: "Choice of movies, food mediocre"
Plussat: "Movie selection. Decent room in each seat. 2x4x2 setup is nice."
Miinukset: "Bad service. Attitude from flight attendants. Food just okay."
Plussat: "Good, quick flight!"
Miinukset: "Being told that we could not bring cabin luggage on board with us when there were empty seats and luggage space around us."
Plussat: "I didn t like when a chose to fligth in Latam and thrn chance for iberia"
Plussat: "Finnair landed their plane so smoothly...."
Plussat: "The crew members were all very kind!"
Miinukset: "Unfortunately, the wifi was not working the entire 8-hour flight."
Miinukset: "Iberia allows kids to abuse other passengers. I asked a flight attendant to stop this abuse after I was bumped in head a number of times by a kid that was jumping across a row a seats in front of mine ,the flight attendant told me that I should tolerate this abuse because it was from a kid,then proceeded to tell me that if I did not want to go throughout this abuse ,I should fly in a private plane. I felt irate at such response from a flight attendant and responded that I will never fly Iberia again. I wanted the attendant to talk to the parents and ask them to control their kid from abusing the adjacent passengers.I felt the impulse to talk to the crew chief but decided against it simply because I would do them a favor if they listened. Truthfully I think carriers with such attitudes deserve to go bankrupt and I hope they do."
Miinukset: "No WiFi on a 10 hour flight!"
Miinukset: "Not enough place on board. Very poor company"
Plussat: "Flight was safe, aircraft was clean and luckily with enough room under the seat to store carry on bag"
Miinukset: "The fact that all the passengers boarding in "group 3" were forced to check in their carry-on bags if they did not fit under the seat; and retrieve those at the baggage claim area (not right after exiting the airplane) In my case I was able to store my carryon under the seat in front of me after pleading to the crew and gate members to let me try because of my connecting flights. There is no complimentary food service, even water is charged."
Plussat: "Crew was very nice"
Miinukset: "Flight delayed for 3 hours. No apologies. Nothing. Interesting thing: NYC to Madrid, 3 hours late, missed connection, no apologies., nothing One week later: Madrid to NYC: 3 hours late, no apologies, nothing. IBERIA AIRLINES: Never again!"
Plussat: "The amability of the crees"
Miinukset: "All was excellent"
Plussat: "The flight was quick."
Miinukset: "It was incredibly close."
Plussat: "Crew was lovely. Economy seats were on the roomier side. Entertainment options were excellent. Would choose to fly with them again."
Miinukset: "Food was mediocre. Boarding process was poorly organized."
Plussat: "Landing was perfect"
Miinukset: "Everything was fine"
Plussat: "Crew was very nice and accommodating to the fact that I didn't speak too much Spanish"
Miinukset: "I wasn't sure my chicken was cooked. There was enough other good anyway, I wasn't hungry."
Plussat: "Absolutely nothing."
Miinukset: "Absolutely everything. I paid for a seat only to get bumped to the very back of the plane. I waited in line for 30 plus minutes to talk to a gate agent who just ignored everyone in line. Their service is worse than United. You get what you pay for. I will never fly with these clowns again. And I want my $33 back for the seat I didn't get!!!!!"
Miinukset: "There was no complimentary water provided"
Plussat: "Take-off and landing was timely."
Miinukset: "Really disappointed with a lack of service. On the 8 hour flight we had one meal service within an hour of take-off and one within an hour of landing. No water or checks or anything for almost 6 straight hours, unlike my prior flight. I had to finally get up and ask for water. Very disappointed."
Plussat: "The food and the service"
Miinukset: "The length of the trip"
Miinukset: "First leg of flight, the most uncomfortable seats. I had literally no leg room. Will never fly them again. Second leg different aircraft, much newer. Happier crew better food. But still won't fly them again because of the first leg. It was unacceptable"
Plussat: "I liked that I made it from Marrakech to Madrid in one piece."
Miinukset: "Everything. People were getting up, switching seats, in people's way, screaming over other passengers. The crew MAYBE twice said something to the passengers but essentially washed their hands of it. They just let them run amuck. Even when going through some turbulence the pilot came on to tell everyone to sit down. No one did, but the air stewards also didn't say anything. Do you know what it's like to have an unwanted man's private area in your face for several minutes while he holds a conversation, though you ask him to move, but he continues? It's disrespectful. Then when boarding, they opened the front and back doors, so people were coming in both ways. People in seat 7A were coming from the back to the front and people in 23C were coming from the front to the back. Literally a handful of people on this flight had consideration for others and let them pass. Others were just shoving their way through, or exhaustively waiting for someone to finally stop talking and get in their seat, so they could pass. It was a nightmare. And still, the crew did nothing."
Plussat: "The flight was nice, take off and landing went very smoothly, small turbulences on the way but nothing serious. Flight was on time as a result."
Miinukset: "Seats are not comfortable specially during almost 12 hour flight. Though I picked my seat when getting my boarding pass, they changed it in the end."
Plussat: "It was on time. It was efficient."
Miinukset: "Should offer at least water."
Plussat: "Good service. On-time"
Miinukset: "I got a seat automatically, and I can´t selected a preferred one."
Plussat: "service on the flight was excellent pilot helpful and informative about weather and delays"
Miinukset: "once we got to the airport (JFK)- Iberia ran the flight, we waited over 3 hours (yes 3 hours) for our luggage with very little information about why it was delayed some said security, some said weather we got announcement that it would be there in 15 min then monmentarily but we still waited 2 more hours this experience- esp the poor information in addition to the wait really tainted my expereince. I would not fly Iberia again and recommend that FinnAir not affiliate with them"
Plussat: "Departed and arrived on time."
Miinukset: "Was charged for coffee."
Plussat: "The fly was on time"
Plussat: "Confirt of plane"
Miinukset: "Delayed flight when in runway, had to return to the terminal..."
Plussat: "The dood was decent (rice and chicken instead of a sandwich). Entertaiment was great, we had more than 20movies to choose from."
Miinukset: "The only bad thing was the weather. Ee ended up arriving 1hr later due to heavy rain, but then at the airport you could hear Iberia employees calling passengers with connections to speed up their process."