Etsi halvat lennot välille Helsinki-Vantaan lentoasema - Rio de Janeiro–Galeão Intl (HEL - GIG)

Plussat: My flight was over four hours delayed and I appreciated that when I got to the airport and found that out, I didn’t have to ask for anything but was immediately greeted with a food voucher. I lost an entire days worth of vacation in Germany, so well I do feel the British Airways should have done better and should’ve compensated me better, the fact that they immediately took steps to make the situation better was greatly appreciated. That level of customer service was beyond any I’ve received with an American-based airline. Also, the crew on the plane was fantastic and a great choice of movies. I flew American on the way home and was shocked at the lack of customer service and rudeness, I will happily fly British Airways again and again.

Miinukset: A plane that was over four hours late costing me an entire day in Germany.

Miinukset: Seats are thin so 9 hrs sitting becomes a pai in th b... Litterly. Both out bound and in bound the audio did not work well out bound not at all so 9 hrs not top notch

Miinukset: I missed my connection because of the late arrival

Plussat: Helpful and friendly staff

Miinukset: Filth plane

Plussat: Food

Miinukset: N/a

Miinukset: The flight was delayed and I missed my next flight. They charged me for the next flight (from Lisbon to Porto) full price but put me on wait list, contrary to their representation (Tap Air as well).

Plussat: Overhead luggage space

Miinukset: Entertainment pretty bad. Boarding very disorganized, takes way to long, getting on and off. had to show Passport and boarding pass way too many times, inefficient. Seat was more spacious than going, but not much padding for long flight. No air control No safety demos

Plussat: The price for Businesses Class was very affordable, wine & food was good, also received a charmingly designed toiletries kit to top it off. Crew all helpful.

Miinukset: We were delayed and sat on runway for 45mins, they did however turn on the entertainment screens and announcement was made to inform us about it.

Miinukset: I wasn’t able to fly because my passport was stolen

Miinukset: Not sure about booking with flyus. Com- next time I will prefer not to use Kayak if flight is booked through flyus.com

Plussat: I liked the part of entertainment, bunch of free movies we could watch

Miinukset: the Meals. It could have been perfect when there was other options than vegetarian.

Plussat: Crew was so attentive and helpful. Very courteous and friendly. Had great experience.

Miinukset: Head rest on Seats tilts slightly forward making long flight uncomfortable

Plussat: The staff tried to help me when it was evident we would not arrive on time

Miinukset: The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it.

Miinukset: The flight advertised meals..a small pastry was served an hour into the flight. I asked when the meal would be and was told a few hours...which turned out to be breakfast..i wated all night for food that only came an hour before landing. Now hungrey and tierd.I.will not be flying klm ever again !!

Plussat: The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out

Miinukset: Boarding was chaotic and congested with not much information or order.

Plussat: Crew was awesome

Miinukset: .

Plussat: Boarding pricess

Miinukset: Plane was very cold. We had the last row of seats which meant the flight attendants were making a tremendous amount of noise behind us for the majority of the flight. Crew was not friendly at all. They were more interested in the other crew members than the guests.

Miinukset: The boarding gate has too little space and was chaos.

Miinukset: I did not like the fact that the United flight I came in on was over a MILE of corridors away from the outgoing flight.

Plussat: smooth as silk flight, beautiful clean comfy airplane. Roomy seats. great entertainment system. Excellent friendly staff. Pretty darn good food. Excellent value.

Miinukset: having to come back from vacation!!