Päivittäinen siivous, matkustamon HEPA-suodattimien asennus lennoilla Rovaniemeltä Eurooppaan
Finnair, Air France ja Turkish Airlines ovat luopuneet muutos- ja peruutusmaksuista Rovaniemeltä Eurooppaan lennoilla. Vahvista käytännöt varaussivustolta.
Tälle reitille ei ole suoria lentoja listattuna KAYAK-sivustolla, lyhyimmän useamman lennon sisältävän matkan kesto on 1t 15m
KAYAK on matkahakukone. Etsimme verkosta osuvimpia hintoja käyttäjillemme. Käsittelemme vuosittain yli 2 miljardia lentokyselyä, minkä ansioista voimme näyttää lentoja eri hintakategorioissa ja eri vaihtoehtoja lennoille Eurooppaan.
KAYAK-sivuston hintojen ennustusalgoritmi käyttää historiallista dataa selvittääkseen muuttuuko lennon hinta Eurooppaan todennäköisesi seuraavan 7 päivän kuluessa, jotta matkailijat saavat selville kannattaako heidän odottaa vai tehdä varaus jo.
KAYAK Mixin avulla voit yhdistää yhdensuuntaisia lippuja säästääksesi suhteessa perinteisiin meno-paluulippuihin. Voit lentää esimerkiksi Eurooppaan ja takaisin toisen yhtiön koneella.
Joskus matkapäivissä on joustoa, ja jos et ole vielä lyönyt lukkoon tarkkoja matkustuspäiviä joustavat päivät -haku näyttää kaikki vaihtoehdot Eurooppaan lennoille jopa kolme päivää ennen/jälkeen etsimiesi päivämäärien. Voit sitten valita sinulle parhaiten sopivat lennot.
Pisteytys KAYAK-asiakasarvioiden perusteella
Plussat: "I love the food and the movies"
Plussat: "I never usually like plane food but liked Turkish Airline meals on all flights I’ve been on so far"
Miinukset: "I do like turkish airlines but wasn’t happy with this flight. On check in we were left with seats towards the back of the aircraft. The lady seated neit to us in the aisle seat was in a wheel chair so was a problem if having to get in and out. I didn’t think it was fair that a person who depends on a wheel chair sits so far back on a plane. She also had to deal with our crying baby"
Plussat: "The plane was too hot"
Miinukset: "Plane too hot"
Plussat: "three main dishes. chicken. pasta. beef. I donot eat beef and pasta. I request her to give me chicken, but she told me that the chicken is finished. and donot ask me to take any other item."
Plussat: "Full meal and entertainment system even for a shorthaul flight."
Miinukset: "Tight leg room"
Miinukset: "Bording the plane has no order passengers seated in the front border before the rear. I was in 32a to he worst seat on the plane"
Plussat: "I loved the food and the staff are very helpful and friendly. I have always chosen Turkish airlines."
Plussat: "Turkish do a good job of giving you a good service for your money."
Miinukset: "Why not keep us informed why there are delays before take off. Headphones that worked well without having to fiddle with the connection would be good"
Plussat: "Boarding was on time and We arrived on time."
Miinukset: "Plane was smaller than normally flown. No room at all. 2-4-2 seat rows."
Miinukset: "Runny yogurt, hard bread, meals are served to late, not enough water given while flying No space between chair No snacks in between meals No communication in Istanbul for connecting flights They don't smile or greet on Istanbul very official"
Plussat: "Big plane, friendly staff, good food."
Miinukset: "Sometime, it gets a bit too cold."
Plussat: "the seats were more roomier than the flight to istanbul."
Miinukset: "One of the other passengers was being difficult and irritating on the flight."
Plussat: "I liked the food."
Miinukset: "On the way back from Istanbul to London the plane was old and small, the TV kept shutting down,even the earpiece were not working."
Plussat: "The entertainment was a nice touch, the food and drinks given, and the restrooms were clean."
Miinukset: "Crew was a little unfriendly, they missed us for lunch and we had to ask."
Miinukset: "It wasn't great experience as we missed the flight back to UK. They lost my husband wheelchair and we did missed the flight. They Redbook flight which was three hours later, so missed our tax home as well. We haven't received any apologies not even offer a drink. DISAPPOINTED"
Plussat: "The staff were very welcoming and the seats were very comfortable"
Miinukset: "Flight was a little delayed"
Miinukset: "The food - I always have a v-meal - is sadly inadequate. Not enough of it, and very unimaginative. And they always supply the same thing, unless I was just unlucky to have the same thing three times in a row. Boarding was chaotic - a full flight crammed into a departure lounge with far too few seats. There were many families trying to board and the staff could barely cope."
Miinukset: "Have yet to arrive"
Plussat: "Crew was friendly and efficient. We were served beverages and a tasty (by American airlines standards) sandwich on the less than 1 1/2 hour flight"
Miinukset: "Boarding was slow, late and somewhat disorganized."
Plussat: "Comfortable flight, on time and good service"
Miinukset: "I book flights and they toke money and last minute when i went to the airport is not existing at all"
Plussat: "Food was great so was service"
Miinukset: "All was good"
Miinukset: "My entertainment set didn't work"
Miinukset: "I missed my connecting flight in Turkey as flight was delayed. It was my worst flight experience because nobody wanted to help me. It took an hour of being ignored by various TA staff to eventually get my boarding pass to the next available flight to London. I nearly missed that one as well because of it. The staff in Turkey was rude and unhelpful and most didn’t understand English properly. There were a number of others having the same issues, it was an awful experience."
Miinukset: "The boarding was a little more chaotic, but the host airport has a major influence on that process."
Plussat: "Better of most European airlines.. nice enough lounge and inflight service pretty good with room to improve for sure."
Miinukset: "Boarding was simply chaotic where staff isn’t managing the queue well separating business and economy. At arrival baggage priority meant nothing. Half the non priority bags arrived way before a massive batch of priority bags arrived. Defeats the purpose of giving your guest fast track immigration !"
Plussat: "Friendly good service"
Miinukset: "Istanbul changing gate to get to such long walk"
Plussat: "Professional and friendly staff. Excellent film selection."
Miinukset: "Not enough security staff at Istanbuñ and no one from the airline to assist. The queues were too long at security so I had to run to make my flight. Lots of other people had the same trouble and I believe my cousin missed her connection."
Plussat: "Everything was fine on this flight."
Miinukset: "Everything was fine on this flight."
Plussat: "Seats comfy. Turkish airlines rep came to collect passengers as previous flight delayed."
Miinukset: "TV/Movie/music database was empty for my seat. The temperature in the plane was very hot throughout flight."
Plussat: "Great entertainment options. The food was very good for a relatively short flight. Definitely will keep flying Turkish Airlines."
Miinukset: "The passenger that did get seat for her child and herself next to each other. So I gave up my window seat because another premadonna would not give up his. That was the only bad part."
Plussat: "loads of room, great entertainment system, nice crew and the food was very good too."
Plussat: "highly organized boarding process. I wish other airlines would adopt it. courteous, helpful staff, both on the ground and in the air."
Miinukset: "everything was very well done"
Plussat: "Crew is super nice and helpful. Aircraft is pleasant"
Miinukset: "Food is okay but the portions are tiny."
Plussat: "Very professional and very convenient."
Miinukset: "Service on this flight was significantly better than the Cairo flight, probably just because this flight goes to London. Welcome drink were promptly served but the food choice was still a big no-no. EVERYTHING CONSISTS OF DAIRY PRODUCT THAT I M ALLERGIC TO. When I brought this to the flight attendant's attention, none of them was apologetic and none of them tried to find out another solution to me, who was flying their airline the first time and didn't know the not-so-diverse food option."
Plussat: "I normally always like flying with TK - this was a clear exception. Unfortunately what normally feels rather enjoyable was today some 18 hours of suffering."
Miinukset: "My headphone - outlet did not work - had to hold the connector manually the whole flight tonhear something of the movie. But the boarding procedure was far worse - it took almost 1 hour standing up due to new rules of technical equipment and all bags having to be opened. I understand safety goes above all - but off you know You have this time consuming process - do it in an area where people can have a seat while waiting!"
Plussat: "we arrived on time, as scheduled."
Miinukset: "I missed my flight and the customer service was so poor that I even missed the last flight of the day, and spent money for the hotel. They wouldn't issue me a hotel voucher."
Plussat: "It was a smooth flight."
Miinukset: "Food was so so. Turkish offers free excursions into Istambul for passengers staying over 6 hours. The excursion departs at 12p.m. This flights arrives at 11.25 a.m., but the lines in immigration are stupidly long. We arrived at the counter at 12.15. In a very unfriendly way, they explained the excursion had left, and no possibilities for joining it in Town. So, we were stuck at the airport for several hours. How stupid is to offer an excursion to passengers in layover, but program a flight with 300 passengers to arrive just in time to miss the excursion? Somebody has to think this over. This excursion should leave at 12.30, and it would avoid dozens of passengers stuck and unhappy."
Plussat: "Staff was great."
Miinukset: "the first flight (from Dhaka to Istanbul) was long, but great. full entertainment. the second flight from Istanbul to London had zero entertainment (the flight is obviously international and 4-5 hours long). there should be an easier way to request a vegetarian meal when i buy my ticket through your website. I shouldn't have to go through some convoluted way of contacting the airline to find if there is a veg option."
Plussat: "No personal entertainment screen. No USB jack. These alone are unacceptable esp for an international flight. Food was terrible - vegetarian option was plain pasta!. Seats cramped and too close together. Crew didn't manage passengers putting luggage away so passengers did it very badly taking up overhead room with jackets and small bags. Gate was overcrowded and hot without enough seats. Staff was pleasant though and friendly and courteous and efficient."
Plussat: "The crew was friendly and the food was good. Being from the US I was not expecting food in a 2.5 hr flight!"
Miinukset: "The seats were not as comfortable as in the Airbus for the transatlantic flight."
Miinukset: "This flight was pure misery. In the Istanbul airport flight gates are not announced until an hour before your fight. This would be fine if Turkish Airlines would also allow us access to our flight at that time. The gate had been announced and we had to wait for them to set up a security checkpoint before we could even sit at our gate. This security checkpoint was set up at a point where nearly everyone on the flight was waiting. This caused it to be a huge delay of people concerned about missing their flight. Little did they know that they had nothing to be concerned about because our flight would eventually be delayed two hours. We were eventually loaded onto our plane which apparently was having some technical issues despite just landing in Istanbul. There were people who had rode in on the plane that was eventually deemed unsafe to fly because of an error with the steering mechanism (which we were not even told what was going on until we boarded a second plane). While they determined this we sat on a hot, non air-conditioned plane full of screaming children. I understand why they were screaming and wanted to join in. We eventually had to deboard the plane and wait for them to secure us an alternate plane. They attempted to deliver the plane to the gate, but were unable to steer the first plane away from it, so we had to be transported by bus to the open tarmac. There was no order or organization as to how people were loaded on to either the bus or plane and it was pure and utter choas that delayed our flight even further. The plane we boarded did not have inflight entertainment so we sat on our four hour flight to London left to our own devices. When we arrived in London it was pat the point of public transportation trains running and I had to reroute to a bus. By the time I arrived at my flat it was 4 in the morning. Turkish Airlines has been the most chaotic, unprofessional, disorganized, and inefficient airline I have ever traveled on. My tale will continue with my return flights and how they lost my luggage and it hung out in Istanbul for a few days before being returned to me. I can not stress enough to others to never travel with this airline. The cheaper price is not worth it."
Plussat: "What can I say, didn't much like anything"
Miinukset: "Cabin staff were blatantly prejudice, would not assist anyone who wasn't Turkish or of their color. I had an injury and surgery to my right foot, and as a result was using a walking can for m9bility. One my return flight to UK one cabin crew member decided in their wisdom to place said cane in the overhead bin. I advised her, I didn't like nor think this to be a good idea. Things move when taking off and my fair was if one wasn't aware the cane was there it may fall and injure someone. She insisted, and put the can into the overhead bin, and surprise, one of her fellow cabin members opened this b8n, and down came the cane on a passenger's head. For her injury, they offered her water and proceeded to hand the cane back to me. On flight TK 603 or TK 1983 we were assigned seats in economy row 20 A and b, well my son was seated in 20B, almost sliced his palm on the armrest, because the cover that should have been there wasn't, thus exposing jagged metal. I had to insist that we be moved and they should NEVER allow the cabin be loaded with such dangers visibly exposed. They didn't seem to show much concern, since the flight was full of "blacks"...! On our maiden flight on this airline, we had a 15+ hour layover. Couldn't get assistance from airport staff on simple questions such as where could one rest for the 15 hours, airport staff are busy riding around on automated wheel chairs, and when we asked them to assist an elderly lady who obviously could not walk the distance to her boarding gate in Istanbul, we were met with glares, or look of "they don't know English" or simply being miss directed, whilst my son carried this ladies heavy bag, including his own, and I on my walking stick, until we located the infraction desk, where a true gentleman, by the name of Mahmet came to our rescue, or more importantly took over the matter and assisted this lovely lady who was heading back to new york, to get her water for her medication, a chair to sit on until a wheelchair was brought to her. Honestly, in the many years that I've traveled, I've never seen or encountered a group of unprofessional, disrespectful and just downright prejudiced to visitors to their country! You couldn't pay me enough to visit Turkey or ever fly Turkish Airlines again in my life. So, so disappointed and disgusted by the whole experience it begs the question, how was this airline voted the 2nd best airline in Europe? You must have a very low ranking requirement, or my expectations are just too high for this airline, airport and the people I encountered."
Plussat: "All the movie options, the great food, the great service, and the timeliness of arrival."
Miinukset: "Nothing, it was great!"
Plussat: "Food was excellent. Vegetarian meal remembered. Service was good, pleasant crew. Good selection of films."
Miinukset: "Seats could be more comfortable. Headphones are really not very good quality. Touch screen difficult to use (not very responsive to touch)."
Plussat: "Flight was ontime"
Miinukset: "1st class seats not as comfortable as other airlines. Food was nasty."
Plussat: "Staff are nice."
Miinukset: "Istanbul airport is confusing."
Plussat: "Really enjoyed everything About Turkish airlines staff, crew, and plane"
Miinukset: "Many other passengers were horribly rude. That's always a possible danger in flying of course!"
"Lentokentällä saimme apua kahdesta pisteestä."
"Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair."
"Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin"
"Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut.."
"Way too small plane to handle hand luggage from full flight."
"good service on site, but limited ability to contact the airline directly. Kayaks ability to make changes in a reservation is non existent"
Plussat: "Plane was clean, plenty of leg room, cabin crew was friendly, flight was on time."
Miinukset: "Checking in was a nightmare of inefficiency. I couldn't use self-check-in for my bad because I was flying to America and for some reason, this meant I had to hand my suitcase to someone rather than just putting it on the conveyor belt. There were about 8 people ahead of me, and yet it took a solid hour of standing in line waiting to get to the counter. How it could possibly have been so insanely slow is beyond me. When it was finally my turn to submit my bag it literally took 30 seconds. And yet I had to wait an hour. Grade: F-"
Plussat: "The seats were comfy and the pilots were skilled, food was average."
Miinukset: "The handles in between the seats could've been better by being able to be completely raised."
Plussat: "The crew was amazing, friendly and on-top of it. the filght was great. I was next too a large, smelly man and that affected my flight, but that was out of the airline crew's control made the flight a bit uncomfortable."
Miinukset: "Not to be seated next to a large man and a child behind me kicking my seat. Again, items out of your control. There is one item, and that is, I forgot to request a vegan food option and it would have been nice to have one last minute even though I did not request it."
Plussat: "Fell asleep and didn’t even realise. Finnair is very friendly and the staff are super nice. I was very thirsty and asked for two cups of water instead of one and the lady was not hesitant to give me two cups in quick succession. Very good air company"
Miinukset: "Nothing really too bad, you get what you expected. May of been nice to have a free sandwich as it’s a non stop flight - this is because Lufthansa has one stopover and offers a free sandwich and drink."
Plussat: "Crew was great and welcoming"
Miinukset: "Some features on screen did not work, also seat handle wasnt possible to lower"
Plussat: "Larger airplane, good seat."
Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"
Miinukset: "2 н in plane, then tecnicans search and fix problems"
Plussat: "The fact that we were offered an additional round of water and the friendliness of the crew."
Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"
Plussat: "It was on one of their newer planes which meant that we had decent comfort and entertainment!"
Miinukset: "The seats were staggered between the middle and sides, so my family was eventually split across two rows. I hadn't expected that."
Plussat: "Speedy boarding process, good meal choices."
Miinukset: "Plane was a little dirty. Entertainment was also a little limited in terms of new releases."
Plussat: "Boarding was ok in Dublin, even though they habitually use one of the poor gates with inadequate seating and entry to the plane from the tarmac, not via a bridge. queing and check in were well managed however."
Miinukset: "Disembarked at Helsinki unto a bus. Despite landing roughly on time, this antiquated procedure effectively made the flight 20 mins late, as that’s when the passengers got to the terminal."
Plussat: "Service good. Staff good"
Miinukset: "Very cold at night"
Plussat: "All good. Very hospitable cabin crew, great service."
Plussat: "Terrible check in in NY. 3 customer service reps for premium, 1 for economy class. [Flew premium economy to Helsinki and business to Warsaw] arrived late to Helsinki. Had to wait 8 hours. Food on the plane to Helsinki looked like vomit Never again. Afraid that on a way back the plane will be late again"
Plussat: "In business class, seating arrangement, menu and entertainment excellent"
Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."
Plussat: "Customer service and efficiency"
Miinukset: "The delay because of a software glitch"
Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."
Plussat: "The staff were exceptional , good food."
Miinukset: "Not really business class seats."
Plussat: "Flew on new A350, liked the seat TV, live map/camera. Good selection of entertainment."
Miinukset: "Website is very poor and ended up making booking through call centre and paying double what website was offering. Food & drink is expensive. In flight wi-fi expensive."
Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."
Miinukset: "Finnair had the worst leg room I've ever had in 50 years of traveling. It was so TIGHT that my knees were pressing up agains the seat in front of me the whole 8 hours of flight, even though I am only 5'7"! I felt really sorry for those passengers who were taller. Finnair also lost my checked in bag and delivered it 36 hours later without providing any compensation. Coming back the flight was delayed due to mechanical reasons, which caused a number of passengers miss connecting flights. This is one of the things that can happen to any airline, but only Finnair failed to provide an agent to take care of the passengers who missed their flights. So, after a 2 hour delay and 7 hours of traveling in the air, the stranded passengers had to find an agent in JFK who would rebook their flights. One of the worst traveling experiences. Will never travel Finnair again!"
Plussat: "Flight and crew were nice. Entertainment was ok, but hard to use screen functions. Flight was on time."
Miinukset: "Food was terrible."
Plussat: "Good flight, on time, nice crew"
Plussat: "calming environment, finnish style"
Miinukset: "on the flight to new york i got a game sandwich. i like that. brining finnish culture to us. but on the way from new york to helsinki i got a boring bagel."
Miinukset: "The plane landed much later than expected, and I missed my connecting flight to Moscow. While I was given another boarding pass, I had to have another layover in St. Petersburg, and fly to Moscow from there. The flight turned out to be much longer, and much more exhausting. My overall experience was unpleasant."
Miinukset: "They have no charging points for the phone"
Plussat: "The airplane is great. So much leg space!"
Plussat: "Decent flight from SFO to HEL, friendly staff ..."
Miinukset: "Ran out of food options from SFO to HEL. I was sitting towards the end of the plane ... and no more chicken so got stuck with the pork and mashed potatoes options. Need more coffee aboard the flight. ANA cleans the bathroom periodically, and wouldn't be bad to do the same on long flights. The arm rest between seats don't go all the way up, only half way. If the person in front of you is asleep during meal service, the FA (flight attendant) won't lift the seat and it may be a very uncomfortable meal experience. Other airlines will have the FA do it themselves. ...and you need to be careful about staying awake to get food (otherwise you can get forgotten)."
Plussat: "I was very satisfied by the flights by Finnair - kind personnel, good food, on time flights."
Plussat: "Great service, staff and punctuality"
Miinukset: "They changed the plane & seats"
Plussat: "The new Airbus A350"
Miinukset: "Onboard food and drink is quite expensive"
Plussat: "I flew in economy. 9+ hours from ORD to HEL. The seat was average size. We were provided with a pillow, blanket and headphones. I did not use the in-flight entertainment, which was on an LCD screen. It was warm, so i didn't use the blanket. I also brought a neck-pillow, which is vital on overnight flights. They served a full dinner shortly after takeoff: I had meat lasagna which wasn't that bad, along with corn, a roll w/ butter, two saltine crackers with decent cheese and a chocolate pudding. Upon waking, I ate the breakfast, which was scrambled eggs and two sausages and a roasted tomato, a roll with butter, fruit cup and orange juice, coffee on the side. All pretty good, it was nice to have a meal before deplaning in Helsinki and waiting to get through passport control. Attendants on this flight were quite friendly. Check-in was run very efficiently. No problems with luggage. All in all, a real bargain price, and I got more than I bargained for."
Miinukset: "As for the downside, I had no significant disappointments on the long leg of my flight on Finnair. I hope my return flights will be just as good."
Plussat: "Far better quality and value than BA, it's OneWorld partner."
Miinukset: "It was all good."
Plussat: "The plane was good, the flight time was nice, just 9.5 hours."
Miinukset: "The boarding was kind of chaotic, but the crew was kind. The plane seemed comfortable but the seats sit too far back, so when the person in front of me sat his seat back, his head was almost in my lap. It made it hard for me to move or read or do anything. The food was super bland and the drink options were pretty limited. The entertainment selection was much more limited than most flights."
Plussat: "Great customer service; food was good; excellent movie selection"
Miinukset: "For some reason about half of the passengers had to have their boarding passes reissued so departure was delayed- thus arrival was delayed & some passengers missed connections- I had plenty of time so it wasn't an issue for me"
Miinukset: "Economy seat with Centre seat left empty"
Plussat: "We were kept informed about the delay"
Miinukset: "Has to wait 14 hours in Helsinki for a 25 minute connecting flight"
Plussat: "I loved the colors of the flight.light blue and green. Gave a peaceful ambience. The flight attendants were very courteous and smiling. Especially the women flight attendants. The food was excellent. It was interesting that the flight from Helsinki to Chicago served a Indian style dinner comprising of lentils, rice and chickpeas. I liked that too, though I prefer the meditarranean fare. I liked the boarding as they were very strict about families with children and gave them priority before other passengers."
Miinukset: "I did not find too many indian films which I would have liked, especially in a flight because Indian movies are 3 hours long and help to pass the time quickly :). I would have liked more variety in the Hollywood movies as well. They mostly had much older films and hardly any of the new releases while Emirates flight had lot many more new releases and oscar winning movies. They served the Indian amul cheese which is not worthy of serving on a flight, and they could have served some better cheese."
Plussat: "The general entertainment/informative systems ran perfectly smooth without hiccups! Cabin crews were all pleasant to everyone onboard and I didn't feel as tiring after my 10.5 hours flying time as compared with other airlines!"
Miinukset: "The pre-booked in-flight WIFI service can hardly say it's working as the connection speed was way too slow to perform any general tasks and that's ashamed as I paid premium charges for that and didn't expect that I couldn't use the service at last"
"They just let people fly without properly using the required mask"
"Poor communication from boarding staff, airport staff not a clue. Communication on board was un decipherable and airline lost baggage."
Miinukset: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us.The food was also mediocre."
Plussat: "The seats were much more comfortable then my last flight. The entertainment system was also updated from the 1980’s remote and cord ones on my flight from DC to Paris."
Miinukset: "There was no food between the two meals on an 8 hour flight. I had a flight attendant rudely tell me that there is nothing to offer until the next meal. No one reached out to me about the horrible flight and comments I made from the last flight."
Plussat: "How great everyone was and smooth sailing."
Miinukset: "Made sure the flight was not over booked."
Plussat: "There is a nothing to mention that was memorable or comfortable."
Miinukset: "I asked for an upgrade as we are on our honeymoon. The ground staff only wanted to get us on the plane and not try in anyway to recognize us. Our seats were very poor quality, you should immediately replace them! I would have rather stood than sit on the flight. The in flight entertainment is so poor. Absolutely disappointing especially with the head sets not working because of poor ports of connection. The food was absolutely tragic. You should fire your catering company. I expect more from your airline and I was disappointed all the way through. I hope you can provide my wife and I better service and an upgrade when we fly back to Washington DC on Flight AF 0054 from CDG to IAD. I work in the luxury hotel sector, and even the door men and room attendants have more autonomy to wow our guests. Flying AF does not want me to spend any more money with your airline in the future."
Miinukset: "Short and sweet"
Plussat: "Crew were very good."
Miinukset: "No vegan food available."
Miinukset: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
Plussat: "Cops is always a good reason to flight"
Miinukset: "They always change the gates, also too many disorders in the gate previous the boarding process, the process it is not clean. They took hand baggage aleatory to send to down and do not ask if we have fragile stuffs there."
Miinukset: "I was almost forced to stow my luggage in the hold despite me telling the check-in people tjat I had my meds and cpap in the carryon. I spoke to multiple people. Not sensitive."
Plussat: "Seats are comfortable on Business Class. Service is good"
Miinukset: "Constant delays specially from CDG! Poor cabin service specially on this flight."
Miinukset: "They made me check my carryon rolly which is allowed on every other plane in the world, which meant going all the way back into a chaos of hundreds of people to check in. Because I had a connecting flight to New York in London, the check in caused many problems...and everything inside soaking wet"
Miinukset: "CDG airport in Paris is a very inefficient and by far the slowest airport. I recommend other passengers to get to the airport at least 4 hours before their departure."
Miinukset: "Plane is old and entertainment facilities are no longer appropriate"
Plussat: "The crew was nice and the seat comfortable."
Miinukset: "Never got the pre-ordered wheelchair in Paris and only after long negotiations at JFK. Also, Delta lost my checked bag between JFK and DCA."
Plussat: "Arrived on time."
Miinukset: "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."
Miinukset: "There was no entertainment and the food could be better"
Miinukset: "More chose in meals. I flew to and from within a week. All I had were chicken, chicken and chicken for snack too."
Plussat: "Everything! It was a wonderful experience."
Plussat: "On time, staff was nice."
Miinukset: "Not many options and not even a glass of champagne. That’s a minimal requirement. No sparkling water. Just very limited"
Plussat: "The crew were polite and friendly"
Miinukset: "Everything was incredibly poor. Flight was delayed, entertainment was outdated and the airport staff were rude."
Plussat: "We were a little delayed, so I read my book. Not for long though as I was really tired after my flight from Los Angeles. I fell asleep right after take-off and didn't wake until we landed. Best way to fly :-)"
Miinukset: "Very little legroom for a 6'1" guy. Would have liked a bit more space, but I guess I was too tired to let it bug me."
Plussat: "Great service"
Plussat: "That we were heading home. Nice seats. Good food. Lots of entertainment choices. Power plugs ( USB and European power) were appreciated. Wine as a choice with meal was appreciated and brandy after the meal."
Miinukset: "Some of the shows and movies were a bit 'trashy'. Long flight. I was in the middle seat next to an inattentive octanegarian who was nice but kept calling the flight crew to fix her mess up of the video system. No air controls on this plane - so it was overly warm. 10 hours of overly warm makes for a stinky passenger. Oof."
Plussat: "Friendly crew, good meal and entertainment"
Miinukset: "Boarding agent forced me to check in my carry-on even though the carry-on fit in the cage and fullfilled all the requirements. I specifically called Air France prior to the flight to make sure I won’t have any issues as my 1st flight was operated by Delta and I wanted to confirm the luggage requirements were the same. My carry-on weighted only 5 kilos. I was extremely upset the way I was treated w/ the boarding agent behind the counter in Prague. On the top of that, her and the supervisor were very rude to my mom as they told her she had an extra carry-on which wasn’t the case. She traveled w/ a small briefcase where her mask for sleep apnea was. This is not considered an additional carry-on. The boarding agent (Czech lady and her supervisor) were not only rude but obviously lacked knowledge as well. My carry-on suitcase would easily fit in the overhead bin plus there was plenty of space inside the plane as it the flight wasn’t completely full."
Plussat: "Food and wine was very good. Music selection was excellent."
Miinukset: "Not enough leg room."
Plussat: "Great service, decent food"
Miinukset: "There was no WiFi on the plane"
Miinukset: "Leg space."
Plussat: "Enjoyed my food, especially tasty for airplan fare!"
Miinukset: "Not enough leg room"
Miinukset: "Plane left more than 40 minutes late with no explanation or apology."
Plussat: "The entertainment screen was a small 4" screen. The movie selection was outdated. The screen in my seat did not work. Flight attendant said she would "call to have it reset" but it never worked. Fortunately, there was an adjacent empty seat that I moved to on my own initiative and without the flight attendant offering a seat change."
Plussat: "Nice staff, very professional and helpful."
Plussat: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"
Plussat: "Everything was very prefect and would love to fly again."
Plussat: "The food, the service and everything else is fine, quite good."
Miinukset: "However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight."
Plussat: "Crew was friendly and professional, fresh croissant and hot chocolate on my short flight. As many airlines charge now for any and all food items it was nice to again experience fast and efficient food and beverage service without the tedious hassle of ordering and paying. I’d gladly fly Air France again. First time, but likely not the last."
Miinukset: "Like all airlines , the seats could use a few more inches of space, even two would be nice."
Plussat: "Flight was only 50% full. Room to spread out."
Miinukset: "Leg room cramp. Flight arrived late as a result missed connection home."
Plussat: "General air of professionalism is reassuring"
Miinukset: "Food, crew appear rushed"
Miinukset: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"
Plussat: "full Meal service in coach , customer service , free wine , personal entertainment, power outlets , everything !"
Miinukset: "Bottom seat cushions could be a little more comfortable ."
Plussat: "Crew and boarding, not much else to talk about. Late for take off, but made it on time"
Miinukset: "Late leaving and arriving."
Miinukset: "The crew was not very polite."
Plussat: "Boarding was very efficient"
Miinukset: "Losing my luggage after checking it at the gate when volunteers were needed."
Plussat: "The fact that the plane made it to SFO"
Miinukset: "Downgrade without notice or consent separating family. Paid full fare for family to travel business class together. AF without our knowledge downgraded one member, separating a mother from her 3 year old daughter. They offered no compensation, no apology, and CDG ground crew was terribly rude. All anyone said was, nothing to be done, now please Leave"
Plussat: "Crew was great"
Miinukset: "Not enough food"
Miinukset: "Food and coffee were cold. Service on AF is getting worse."
Miinukset: "The flight arrived late with no clear explanation as to why. Then there was no EU queue at immigration, so more time wasted."
Miinukset: "Meal choice missing kosher non-gluten combination."
Plussat: "Best flight I've ever flown. Blankets and pillows provided with many options for movies."
Plussat: "Boarding. Food."
Miinukset: "My in flight entertainment was broken and that us quite a disadvantage on a 12 hour flight. I was told it was because the airplane was "very old" which whilst it may be true it is not something I particularly want to hear. I was also told that as the flight was full I could only move seats if someone wanted to swap. I'm not sure if the flight attendant was expecting me to stand up and make a public request?!"
Plussat: "Absolutely nothing - and this was Club Europe"
Miinukset: "Punctuality (lack of). Comfort (lack of). Seat pitch. Food. Cabin crew service. State of aircraft. Price (premium for a budget service)."
Plussat: "I chose British airway relying on safety record depite being comparatively expensive."
Miinukset: "The outer seat arm was faulty. It couldn’t be folded back, so getting out or in was very difficult. It is certainly risky in case of emergency . I asked the hostess to report it. Nothing complementary offered to passengers .Other reputable airlines do, such as a drink , or chocolate bar ."
Miinukset: "no free food in a 2h flight??!! thia is a low xoat airline standard!!"
Plussat: "Friendly and quick service."
Miinukset: "Waiting for a space at the terminal."
Miinukset: "It took FOREVER to get our boarding passes. We did wind up checking our bags, but there was no option to do self check and have boarding passes printed at a kiosk, so everyone had to go through the line and the line was incredibly slow. There were just as many lines for people who had checked in online and just needed to drop their bags - this made no sense to me! There should only have been one line for that and the rest should have been dedicated to getting the rest of the passengers checked in."
Plussat: "Not a lot"
Miinukset: "The flight was delayed. The food advertised was not available."
Plussat: "Very limited in flight entertainment"
Miinukset: "There was no food provided, so no need to rate the quality of the food that was not there"
Plussat: "Two empty seats next to me"
Miinukset: "1.Cabin staff would not move trolley to allow me to pass to give a gift sitting forward of me for an unreasonably long time. 2. Being accused of being abusive when I complained"
Plussat: "It was replacement flight by Qatar Airways. I wish they would replace all BA flights."
Plussat: "That the flight only came in 15 minutes late."
Miinukset: "An old beat up plane in desperate need of renovation especially for a long haul flight. Only one nice flight attendant who tried to help. Others not interested. Terrible seat that I tried to move with no success. Did not eat anything or watch any entertainment. Very unpleasant experience. I have flown this route many times and next time I would fly Swiss through Zurich or Geneva as I have done before."
Plussat: "easy boarding, land at T5 which is a very well designed terminal"
Miinukset: "check is was horrendous. Long queues of people, long wait and not enough people to man the check in counters. Sitting down in my seat my kneeds immediately banged on the seat in front of me. Its clear that this aircraft has less leg space that then usual. And now you have to pay for all food and drink. £9 for a sandwich and G&T."
Plussat: "Service levels were high and good humored as usual, cabin was clean and reasonably comfortable."
Miinukset: "Apart from still objecting to the principle of treating non-Business class customers like the budget airlines, the food selection on European flight leg was ok, but sales system is so slow and laborious that in future I'll probably buy in the departures terminal and carry on board."
Plussat: "BA is offering a very mediocre product. All feels safe, clean & curteous, but inferior to Middle Eastern airlines & the likes of SAA & Qantas."
Miinukset: "The food is really nothing special and has dropped in quality to the quality that you can expect on North American Airlines."
Miinukset: "the fact I had to 464 pounds robbing b"
Plussat: "Fairly clean, on time and staff were very nice."
Miinukset: "No food or drink anymore! You have to pay to get a budget airline at premium prices."
Miinukset: "No entertainment! While you have to check in your laptop and iPad!"
Plussat: "The flight left on time even though full flight and we had to take a bus to the airplane. Bologna has a separate baggage and ticket check line at the back of the executive lounge. Quick and effective."
Miinukset: "Everything seemed to go smoothly so no negative comments."
Miinukset: "The old flight attendants, are entitle, rude, racist (from a flight I encountered from China to America, "One claiming Chinese are so annoying to deal with"."
Plussat: "Head rest broken, actually hanging off on 2 threads so it hung down below my shoulder blades, more like a back massager"
Miinukset: "No entertainment, tv didn't even show flight details. Hideously uncomfortable seat with broken head rest. Staff ate their meals in front of the paying customers."
Plussat: "Staff were good"
Miinukset: "The food and drink are not free anymore"
Miinukset: "Seating configuration was ridiculous as flight attendants constantly leaning across me with trays and their arms nearly hitting my face. Seat & bed functions didn't work. Privacy screen was a joke!"
Plussat: "I was traveling alone with my baby. Everyone was very helpful"
Plussat: "Everything was ok. Just OK. Decent meal - if small."
Miinukset: "Not much space in the cabin. Plane was quite tired. Breakfast, as always, terrible."
Plussat: "I'm sure there was something but nothing comes to mind."
Miinukset: "Lack of assistance regarding my missing belongings. Incorrect information relating to landing card to be completed when arriving in London. Stretching over me to pass food etc to passenger sitting facing other direction, and literally millimetres from my face, without any politeness having to do it. Configuration gives no privacy as you look at the passenger next to you. Functions of chair did not work. Pillow was thinner Than a piece of paper. Crew showed no concern."
Plussat: "Discreet and attentive customer service"
Miinukset: "Foot rest did not fully deploy. The remote for IFE was stuck I the cradle"
Miinukset: "Moved from a reserved window seat to a middle seat so they could add another business class row"
Plussat: "Friendly helpful airline staff. Plane slightly late leaving but kept up-to-date."
Plussat: "Clear boarding, polite crew and a terrific set of films and TV shows."
Miinukset: "6ft 2 frame in economy was very tight and aisle seats have little space next to entertainment base stations. Food was acceptable, no more."
Miinukset: "None of them reminded me of the fact that I need a transit visa for the UK (I mean, isn't it rediculous? I am just staying there for 5 hours). When I called in for cancellation at the airline, they told me to talk to my agent company Cheaptickets. Cheaptickets simply told me that I can't get any money back, and was extremely arrogant and impatient. Later (for a week I was trying to save this ticket by talking to the British Embassy to see if I can get the visa done and they are just "we can't help you") they told me that I can get a refund of like 30 SGD and they promised to send me an e-mail about it. They never ever did. I also tried to change the dates and the handling fee + fair difference was like 1200 SGD (are you joking?) they simply told me, prices fluctuate... Finally I went to the check in counter desperate. The staff even refused to talk to me about my situation because simply, "there is no BA ticket office in Singapore" and told me to call them. I said the office is closed, but they are like, yeah just call them. They swept me off like a moron. Extremely arrogant, impatient, insensitive. I paid 900 SGD for nothing and a whole week of anxiety and regret. I will never take this and I will never use Cheaptickets or Kayak anymore. So bad."
Miinukset: "Low quality of the food !!!"
Plussat: "staff were good"
Miinukset: "out of date entertainment food"
Plussat: "Nice plane. Great movies"
Miinukset: "Breakfast poor quality. Disorganised boarding"
Plussat: "Food was very pleasant Choice of entertainment was good"
Miinukset: "Compared to the JAL flight crew we had on our connecting flight, the staff were disinterested, not particularly polite and gave the overwhelming sense we were somehow inconveniencing them... Seats and leg room not big enough and giant metal box under the seat did not help. Yes, we could have paid extra for more leg room (I am quite tall) but that doesn't seem right (almost akin to discriminating against tall people). Booked the whole flight with BA including a connecting flight with JAL. Couldn't check-in online for the JAL flight and there was no clear information as to whether our baggage would be automatically transferred or whether we would have to collect (as was the case)."
Plussat: "Still love their use of decent reclining seats, and the boarding procedure and cabin crew are generally lovely."
Miinukset: "£6.50 for an alcoholic drink is a joke. The fact that they had also run out of most mixers (including diet coke) as well as the sandwiches on my return flight to LHR from ATH shows how poor their service is. I was also refused ice for my warm coke zero (since they didn't have any to buy I thought I'd ask for some for the one I had bought in the airport). Shocking!"
Plussat: "Usual BA - professional service"
Miinukset: "I cannot believe you have to pay for your drinks now. The only thing which made BA one of the last remaining "experience" airlines has now made it become like a normal train journey. I'd prefer to pay 10 pounds more in my ticket and still have the impression my drinks, soft or not, are offered."
Plussat: "Early departure (relatively small plane) and early arrival. Boarding and departures relatively quick given small plane size. Service was good. Overhead bins were spacious. Plane was relatively new and fairly high-tech. Food was good and selection was great. Cabin crew went out of their way to accommodate our requests."
Miinukset: "The Dreamliner is quite a noisy and warm plane. Also, cabin crew aren't very specific with meals (e.g. chicken or beef rather than chicken with rice or beef with potatoes). Snack between meals chargeable. Some trouble with the on board entertainment system that was resolved early on. Stroller arrived fairly late."
Plussat: "Check-in Ticket printed by BA staff at the airport had the wrong gate number so I was sat in the wrong part of the terminal until I got suspicious and double checked the screens to find my flight had started boarding elsewhere. Entertainment system had a screen from the mobile phone you owned more than a decade ago. Breakfast was a Kellogg's chew bar. Staff onboard were excellent."
Plussat: "Good service, lovely,approachable ,gorgeous personality-crew. I"
Plussat: "Liked the healthy food and new TV entertainment system."
Miinukset: "Didn't like that the steward put the spray downwards on the floor before flying. They should spray it upwards. They removed the snacks. I would be prepared to pay an extra £10 for unlimited snacks. They need to clean the toilets every few hours as the flight is 13 hours. By the end of the flight the floor of the toilet was disgusting. The cushion was horrible."
Plussat: "Flight on time"
Miinukset: "Bus to aircraft Food now restricted to a snack Seats are becoming too tightly packed together"
Plussat: "Professional staff. Very friendly."
Miinukset: "Boarding was a bit of stampede"
Plussat: "It didn't crash, which is always good."
Miinukset: "Not enough food for a 2.5 hour flight at dinner time. I ended up really hungry, which is ironic as I'd just left Hungary."
Plussat: "seating was comfortable with plenty of leg room boarding was quick"
Miinukset: "got questioned about my FF status when it is in my profile host crew ignored my request for more ice in the scotch on rocks for a $200 flight chips peanuts for 2.5 hours is not acceptable host crew attitude is we are going to do our absolute basic head rest was lose and thus useless"
Plussat: "Flight was on time, staff were friendly and helpful (eg brought me coffee and pastry when I slept through the device)."
Plussat: "Usual fantastic standard of service"
Miinukset: "Shabby baggage reclaim service at LHR with staff ignoring priority baggage"
Plussat: "787-9 new aircraft with the total lack of space in economy, my worst transatlantic crossing in thirty years. DVT waiting to happen."
Plussat: "Nothing in particularly"
Miinukset: "Disorganised boarding, people standing to find a seat, upgrades being handed out on a whim. Meal service poor."
Plussat: "Getting home."
Miinukset: "The tannoy was difficult to hear at the airport, guess that is not the fault of the airline but it made boarding difficult. Stewardess whizzed past when offering duty free shopping on board."
Miinukset: "I have to request several times for a glass of water. My seat was broken and didn't care about anyone extra needs."
Plussat: "Really pleased they fly to Austin,Texas direct from London. They give a very cost effective alternative to BA. We upgraded to Premium for a reasonable fee. We liked the masses of leg room but on a night flight it is impossible for the middle/window passenger to escape as all seats are back with footrests extended. The cabin crew were very good. The plane was new and very clean. Roast beef salad for breakfast was tasty if unusual."
Miinukset: "Low cost premium is rare, and some cost cutting is understandable. That said....Premium seats weren’t that comfortable. I’m not too tall (6 feet) but they didn’t support my back well. There was no music entertainment so ensure you bring your own. There is plenty of power. The film selection is the same in both directions and pretty limited. Not a problem if you are sleeping though. Note: When upgraded you don’t seem to get all your prepaid extras refunded and we couldn’t choose our seats in Premium. There is no business lounge in Austin. (There was in Gatwick). The Norwegian app never linked to my reservation automatically. Some synchronisation work required there. Unlike other premium flights the drinks service was pretty limited. I didn’t enjoy eating out of a cardboard box, but the food was tasty."
Plussat: "When it was over!"
Miinukset: "Very poor customer service as the Norwegian staff at JFK are not employees of the airline. They have very little care or concern for any travel issues that may occur. They are there to process passengers through. If you have any questions or need help you are passed to a very uninterested person that only can tell you to go on the Norwegian website for anything you need to do with your booking. The check-in and gate agents provide no help or even attempt to try serve the customer. They are just there to perform a task. Norwegian sold premium seats and then puts the customer in Economy in the back of the plane. A bit is a bait and switch. They should refund the difference in the fare to be fair."
Plussat: "aircraft was new and the crew was just as frustrated as the passengers."
Miinukset: "The process was non-existent. Simply terrible and not thought through at all. First there is no on-line check in. So, you arrive without a seat assignment or boarding pass. Stress. Then you go to the small handful of kiosks and find that only a couple are working. So you wait in line. Then you get your boarding pass and walk to the security checkpoint as you do with every...other...airline..ever. You wait on line and watch countless people being turned away from the security person. You wonder why out loud and surmise with the passengers around you - but we’ve all flow. Hundreds of times before, and we all have our boarding passes and no checked bags. So, you think youre ok. Stress. Then when it’s your turn, you get rejected because you have to have a “stamp”. What stamp? I scanned my passport at the kiosk and I have a “known passenger” number. what stamp? Go back to the counter and wait on a loooong slow line. They want to weigh our bags. Why? They are all small carry-ons. We’ve all done this a thousand times. Nope - Norwegein weighs your TOTAL carry on and it all has to be less than 10kg. 10 kilograms! So, one by one, EVERY passenger is instantly angry and gets hit with a $65 fee per bag and all carry ons get checked. Stress and now we will be late upon our arrival as we didn’t anticipate checked luggage. After having your luggage weighed and deemed too heavy, you have to go wait on the “payment line” to pay your $65 fee. This is a joy - everyone is pissed. The staff is smirking and repeating, “don’t stress” over and over. After you pay your fee, you have to get BACK ON LINE to show the bag guy that you paid and then he put your bag on the conveyer. only, your bag is in a pile of all the other bag behind the counter. So he holds up each bag and says, “this one?” Farking nuts. Then you go and get BACK ON LINE to go through security. Then the gate....that’s a whole other debacle. 250 people crowded around the gate person. Literally hell. LOOK AT THE OTHER AIRLINES AROUND YOU. COPY THEM. Oh, no food or drinks on the plane unless you know the secret handshake. We realized this when the food cart and drink cart each passed us by. Mind you, this was t just our group. Every passenger around us has the same stress filled confused experience and we all spoke about it. Never, ever again. Pay the extra $100 and fly a proper airline."
Plussat: "We took what was to be a 9 hour flight from Denver to London and the service was great. My fiancée has allergies to food and the staff took good care of her and made sure that she was getting meals that had no triggers in them. For me the seats are always a bit too tight for people with real shoulders. It’s okay though I’m used to that. But then landing 40 minuets early was great. It allowed us to go through the border and still be on our way as quickly as if we were home in the states."
Plussat: "I believe the only thing I did like about the trip was the easement of getting checked to board the plane. Other than that, maybe just the price of my flight."
Miinukset: "Where to begin, first of all the flight was delayed. And not just one or two hours, but almost 5 hours! The communication from the boarding crew was atrocious, as they did not keep us informed until maybe an hour after the fact that it was already delayed. After finally being cleared to board we were all cramped and rushed on a shuttle from the waiting area to the plane. I've been on cramped planes before, but maybe not this badly. I received a middle seat, which was alright, but the amount of space to move around in was unacceptable. I attempted to load my carry on in the storage compartment overhead but it was all taken up. That made matters worse in terms of having space to stretch my feet out, as the person's next to me were not the kindest and kept cramping me even more. The delaying of my flight made me miss my check in to my hotel two hours later. I lost most of my day I'm being able to have free time before the check in due to it. Overall, I was not satisfied one bit with the airline service. I just hope that my return flight is a more pleasant one."
Plussat: "Staff was pleasantly helpful and friendly."
Miinukset: "Window seat was uncomfortable, and plane was hot,as if the a/c was turned off."
Plussat: "Crew was polite. Entertainment system was acceptable."
Miinukset: "While Purchasing our tickets, it was not made clear that our bags and meals need to be paid for separately. Once we got on the plane, there was an option to bye food however most of the food was unavailable on our flight. The only thing we could purchase on a 7 hr flight was chips and corn nuts."
Plussat: "Nice to have in-seat entertainment; however, not many options of videos/movies/shows."
Miinukset: "4hr+ delay w/out any effort to compensate on ANY level (before, during, or after the flight), zero accommodations for many inconveniences, not even a free glass of water given on the flight; seats extremely uncomfortable and cabin unbearably freezing during the 10hr+ flight, w/ no blankets or anything available. Also no help from airport employees because apparently no actual Norwegian representatives work at the airport."
Plussat: "Seats were comfortable"
Miinukset: "Staff were not friendly. I specifically heard one attendant who had swapped out a meal for a passenger say out loud "she didn't like her vegan meal so she wanted another one" in front of the passenger. I found that rude and accusing. I know I did not pay for food and I expected that. However, I think that's a bit austere for a 10 hour flight. Not even water offered for non-paying passengers. I don't know how you expect people to be healthy and ok on such a long flight without water.. Will not be flying Norwegian again."
Plussat: "Quick flight. Fast boarding Good choice of entertainment"
Miinukset: "The plane was freezing With three people sitting together, it is definitely cramped. Staff aren’t as friendly."
Plussat: "The flight was fast"
Miinukset: "Horrible people doing the check-in for the flight Very stricted with weight so they can charge you horribly high prices for their benefit Very arrogant Delayed flights Not offered even water if you hadn’t booked meals Very expensive snack bar prices and can only pay by card Worst airline ever with the most abusive and arrogant staff"
Plussat: "The film selection was good."
Miinukset: "Delays with very little information. Cramped plane. Unprofessional staff. No free refreshments. Bad website and faulty app. A budget airline to be avoided."
Plussat: "new planes, clean, easy boarding."
Miinukset: "For the price, everything was great."
Plussat: "Boarding was well done."
Miinukset: "Nice new plane seemed very spacious until the "herd" arrived then it seemed more crowded than I had expected. Staff was a it rigid, and NOTHING - and I do mean NOTHING is provided unless soupy for it. Well you can use the restroom. My sense is that Norwegian wants to pull you in with low prices- then somehow tries to get you to pay enormous amounts for food or services because you are a captive audience. So I am not impressed and would have to say that other airlines are better. I think with a proper strategy you can make Norwegian Air work."
Miinukset: "I got to the airport at 8:45 for a 10:25 flight with carry on only. Carry on I have used with Norwegian in the past, and was actually packed minimally as this trip is only 4 days. The person at the kiosks who did the weighing of luggage was barely understandable. No one was helpful, instead it was like some game t weigh the bag and tell someone it was a kilo over. After I stood in line for 45 min, the bag weighed in at 8.6 kilos!! Clearly under the requirement, but as I was told to stand in line I was forced to check that bag and pay $65 (and to pay you had to move to a separate line that took another 30 min). As you can imagine 40% of the plane was in the same spot and then even with the flight boarding, no Norwegian staff assisted all of these passengers to get through security. Miserable!"
Miinukset: "Wheelchair was not boardedit first and was not brought to the gate on landing. We were not assigned seats near front until I complained North hot food available on flight Seats cramped"
Plussat: "Great leg room considering it's a short flight."
Miinukset: "Rude staff."
Plussat: "I got a refund. Nothing other than that."
Miinukset: "Previous flight was delayed and Norwegian changed the flight so HiFly was operating. Didn’t have any way of checking in so even though I was at the check in desk almost an hour early I wasn’t allowed in and they stated I missed my flight. They weren’t able to get me on the evening flight either. I was stuck at the airport. Throughout this there was absolutely no compassion from any of the workers. I was visibly very upset and the supervisor was standing right in front of me joking around with a coworker, ignoring me. I had to go up to her. I am seriously concerned about my flight back from London via Norwegian, and should probably just cancel and use a different airline to be honest."
Miinukset: "Food, seat, entertainment"
Plussat: "Value was great. Though not lie flat, seats had a good recline and were comfy."
Miinukset: "There were no pillows or amenitt kits and video selection was thin but for the price, who cares?"
Plussat: "The planes were nice, the crew were friendly."
Miinukset: "The plane on inbound flight to London was overbooked by 51 seats. The crew did not see that I paid for a premium seat and after 3 hours of waiting at the checking counter I was the last person receive a seat on the plane and was downgraded to coach. My luggage was never put on the plane - although the crew promised they would assure my suitcase made it on. On the way back (LON - FTT) the airline did not have any headphones and did not have any snacks for purchase - obviously very poor planning for a cross-Atlantic flight. If they were unable to properly stock the plane prior to departure, they should have notified people waiting at the gate, so that the passengers would have the opportunity to purchase those items at the airport prior to departure."
Plussat: "Nice crew and good clean plane."
Plussat: "All in all a great flight both there and back. I'd recommend this airline without hesitation. I didn't have a single issue with them. Great plane with all the new gadgets etc, love that the windows could be dimmed for sleep/watching movies. Lots of leg room, bonus for me was that both flights I had nobody next to me so I was also able to lie down! Shopping system worked great, every time I ordered I received my food/drink within minutes. Boarding was carried out in number order and worked well as they give themselves loads of time. There was no backlog of passengers waiting for that one person (there is always one!) to arrange their overhead space perfectly!! Would definitely fly with them again."
Plussat: "Bathrooms accessible and not overcrowded. Air-quality in the cabin was good. Seats fairly comfortable."
Miinukset: "No complementary water tea or coffee. That is very basic for any flight over six hours. It was a big surprise to pay $45 for each seat in order to reserve ahead of time. We traveled as a family of five. Not so cheap as advertised will think twice next time."
Plussat: "Even though we were in the economy section we had a wonderful experience. Two good meals were served and there were plenty of options on the in flight entertainment system. All the flight attendants were very nice and attentive. I would definitely recommend Norwegian."
Plussat: "Overall good service with timely information."
Miinukset: "50 minutes delay. The message from Kayak update stated terminal B and I needed to go all the way to Terminal A with luggage. A bit of exercise!"
Plussat: "Quick flight on which I was able to sleep most of the way and wake up at 6am in uk. Good entertainment offering that I didn't use. No food but worked well with my sleeping."
Miinukset: "Lack if food might not suit all and should be made mire obvious. I nearly missed it but once aware covered it very successfully."
Plussat: "The price point, relatively efficient, good baggage of you shop around for the right fare ie, kayak etc. Comfortable seat and similar leg room to BA/Virgin economy for a much lower price."
Miinukset: "The food quality wasn't great on the supplied meals, the best option is to buy at the airport and take onboard. Delayed flight almost guaranteed. No IFE on our flight home apart from a few TV shows. No movies. Crew are hit or miss with the quality. Some are good, some are not so good or welcoming. Gate staff/set up wasn't great and not much information about the delayed departure given out."
Plussat: "The cabin crew were personable and professional. The seats were comfortable and there was a good amount of leg room."
Miinukset: "In-flight entertainment was not working. Within 40 minutes of take off, hot snacks were no longer available. Poor distribution of seats - many people (not travelling together) were seated 3 in a row yet several people had 3 seats to themselves. Captain did not address the one hour delay with an apology or an explanation."
Plussat: "Very pleasant folk on-board. Comfortable new plane"
Miinukset: "Staff didn't manage boarding well with the result that people were standing for long periods waiting needlessly in a queue. The entertainment system broke down which on a 7 hour flight is not a trivial loss. The flight was one hour delayed in departing, although it did make up some of that time over the Atlantic."
Miinukset: "The fact that my husband and I were one of the first people to check in, four hours ahead of boarding, yet we were not even asked or told that we were being allotted seats in the row closest to the toilet- had we been told that at the time of checking in by the customer rep, we would have had the chance to request for a seat change as both of us were unable to sleep at all."
Miinukset: "i was accosted by an extremely rude flight attendant. after having no water offered for hours i walked into the galley in the back to get some. nobody was there and some cups were sitting next to a half empty water bottle. so, like many other airlines, i assumed i could help myself. no sooner than i had picked up the water bottle to pour some water a male flight attendant walked up behind me and said, "excuse me sir, what are you doing?" i replied, "getting some water." he said "what do you think you're doing? you can't just get water you have to ask" and took the bottle away from me." i said "well it would be nice if you served water during the flight, I'm really thirsty." he replied, "everyone is sleeping." i said "not everyone, and nobody offered any water the whole flight, so i thought i'd help myself since nobody was back here." he said, "well i was serving another customer". to which i replied "alright", as i thought "obviously not everyone is sleeping", walked away feeling terrible, and not feeling at all like a respected customer. i have never experienced such awful customer service on any flight, especially not on an international one. this is the first and last time I ever fly norwegian. shame on him! and the plane was disgusting by the way... can't wait to post this on facebook #nevernorwegianair"
Miinukset: "I was charged $65 for a carry on that they wouldn't allow me to carry and made me check the bag ..."
Miinukset: "6 hour delay and the worst customer service"
Miinukset: "You, it was you."
Miinukset: "No food or drink"
Plussat: "The dreamliner jet was awesone"
Miinukset: "Apparently they had no idea what they were doing with food. You were supposed to pre order food at time of booking and pay extra if you want a meal. I didn't even realize this was legal on a 10 hour international flight. Thank God our food was apparently booked since we booked through kayak. The flight attendants were walking around with a piece of paper with the seats that had preordered food handwritten on them. It took forever to get our food. We didn't get it until about 3 hours after take off (which was 10:30pm at the origin). It was completely disorganized and made no sense. Based on this alone, I have no plans on flying Norweigan again except for my return flight back home."
Miinukset: "I arrived one hour before the scheduled departure with and the gate attendants had disappeared. Nobody could help, nobody could direct me where to go or who to call, the person on he phone when I called Norwegian was unhelpful and rude and informed me that nobody that worked for Norwegian or associated was at a the airport and that if I wanted to change my flight I would have to do so within the next 10 minutes (from that moment but that there were no flights available that would get me there on time more my engagement 36 hours later) this was one of the worst airline experiences (and indeed any consumer experience) I have ever endured. I am planning to launch a very aggressive and hopefully damaging social campaign against Norwegian, APS (the incompetents that apparently are the contractors for Norwegian at he airport), and potentially Kayak for the role each group has played in this charade."
Plussat: "Newer planes but don't be fooled. Unless you Pay Premium fare, be prepared to be "nickled and dimed" to death and pretty much treated like second class citizens. I fly several times a year and this was my worst flying experience to date. The new planes and fancy entertainment on seat backs doesn't make up for the crowded seating and poor service/treatment"
Miinukset: "Paid extra to pick seats. Not to pick a better seat but to pick any seat ahead of time-like a lot extra! Paid extra for food- you get nothing to eat or drink- not even water- unless you pay. If you don't pay for food, the crew ignores you. Paid extra for baggage-Sizes/weighs allowed for baggage is less than American air carriers"
Miinukset: "My flight was cancelled, and I understand Easyjet couldn't control that, but the way they handled the situation was absolutely terrible. I waited in line for 3 hours trying to talk to a representative about rebooking my flight and getting a hotel, but after a while they said they couldn't book hotels anymore and we would have to do it ourselves. After three hours of waiting in a line that barely moved I decided to give up and went to my hotel which I had to book myself and booked a flight for the next morning with a different airline."
Plussat: "Free Wifi on a budget airline is great!"
Miinukset: "Flight was about 20-30 minutes late in departing and there were absolutely no announcements and no-one at the boarding counter to keep customers informed. People were left standing in a a crowded room which was too small for all the passengers while no announcement was made. Even when they finally boarded, there was no recognition of the flight being late and no apology. One we were on board, the cabin crew then made a rather abrupt and rude announcement telling the passengers to board quickly otherwise we would lose our slot time and be delayed by a further one hour. Fortunately that additional delay did not happen. However, I did not appreciate the passengers being berated for "slow" boarding when the flight was boarded 20-30 minutes late."
Plussat: "Plane, crew and all other aspects on boarders very good."
Plussat: "Seats were comfortable cushion wise, (but not on leg room)"
Miinukset: "On an 11 hour flight, 1 water was made available. Everything else including food and any snacks was for pay. With a $1400 ticket that is ridiculous! Every other airline will give you at least drinks and snacks on a commuter flight and meals on international. No online checkin, no seat selection until ticketing, incredibly expensive flight change fees, flight service was bad. I will not fly Norwegian airlines again."
Miinukset: "Norwegian boasts of having great legroom, entertainment and food options but after a 3 hour delay for an 11pm flight, the plane that was used was an old 777 from another random European budget airline. I'm only 5'6" and my knees where touching the seat in front of me. When the person in front of me reclined I was literally trapped and had to climb onto my seat and over the armrest. There was no working entertainment system and the food was some terrible fare that didn't meet any very low standard for an international flight. The crew was clearly understaffed but they were pleasant enough. also the plane was not clean. Before wed even taken off you could smell sewage from the bathroom. Overall it was unpleasant and not all worth the "budget" price of $800."
Miinukset: "There wasn't a great deal of choice of food to buy on our flight because it was under 2 hours. also on our flight heading out of the UK i did find that the staff were paying more attention to the needs of the people sitting on the other side of the plane. I thought they were rather rude."
Plussat: "Seats not good option of games very poor. No drinks no wifi. No phone service at all from entering the plain. Was on the ground before take off for 2 hours with no phone service no internet service . I will never use or recumbent this airlines"
Plussat: "I have never before on a Western airline with worse staff service, and I travel a lot. Your staff, from check-in to pilot, were consistently the most surly, poorly-prepared and incommunicative that I have ever experienced."
Miinukset: "Rude staff - boarding chaos - horrible food - lack of onboard water"
Plussat: "The 787 dreamliner is a great aircraft, but being stuck with a middle seat still stinks."
Plussat: "Fantastic new airplane; the 787 Dreamliner is quite a nice plane. However. it has it's glitches; we were stuck in the plane while an engineer had to come out to "reset" some instrumentation. We lost an hour, after we pushed off from the gate."
Miinukset: "Kayak let us down; it was completely unclear that we had a "bundled" package which included luggage, the ability to reserve a seat and food. We would have preferred to take additional savings over all of that. We only needed to bring two small bags, for two passengers, which would have easily fit in the overhead compartments. a £200+ savings would have been far better, in addition I wasted a considerable amount of time attempting to reach the airline in an effort to confirm exactly what was included in our purchase. Extremely poor communication from Kayak; not happy!"
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