Plussat: "It was an intern final destination and the boarding crew answered all my questions and put me at ease."
Miinukset: "Everything was perfect."
Miinukset: "The flight was more than 4 hours late making us miss our connections"
Plussat: "Amazing crew very good service ."
Miinukset: "Chose my seat, instead of leaving it to the airline ."
Miinukset: "Bring ear buds if you want to watch/listen to a movie. Delta changes for ear buds Everything else was fine"
Miinukset: "Missed flight due to unnecessary delays"
Plussat: "Crew was great"
Miinukset: "flight was diverted an hour away for refueling because of weather over SLC. But SLC opened before we even landed at Grand Junction, CO. I had 8 mins to run between concourses to catch the next flight. My bags didn’t make the flight and have perishable food items. But it is what it is."
Plussat: "Crew, exit row seat"
Plussat: "The crew was wonderful, the food was great, the ride was wonderful."
Plussat: "Love Delta. They will always be my #1 choice."
Miinukset: "Seats aren’t super comfy, but that’s true of economy on any plane."
Miinukset: "Boarding took a long time"
Plussat: "Everything was great except for the man that smoked in the restroom on the flight to Atlanta."
Miinukset: "A man smoked in the restroom on the flight to Atlanta, and I didn’t see ANY kind of repercussions for his endangering all of our lives. I would’ve very much liked to see him detained for the remainder of the flight."
Plussat: "Nothing more to say!"
Plussat: "Delta was OK"
Miinukset: "Lack of attention by the fly stuard in Virgin Australia Virgin had a 45´delay"
Miinukset: "More than 4.5 hrs in taxi waiting to take off. Due to “few rain” and after 3.5 hrs we needed to refuel when we were about FINALLY close to our turn for take off. Horrible service by DELTA. Never flying again with them"
Plussat: "seating, food, service"
Miinukset: "Delayed 3 hours"
Miinukset: "Very late .missed connection. Agents in Detroit were worthless to get us on different connection"
Plussat: "crew was nice and pilot was informative."
Miinukset: "1. flight was delayed twice, which meant my arrive was delayed in Cincinnati. 2. boarding was a nightmare. After 2 delays, I was crammed into zone 4. I dont fly as often, the seats space seems to be getting smaller. 5. I sat next an overweight person. I didn't like my personal space violated. 6. The flight offer movies, I slept. Yet kept getting elbowed by this overweight neighbor. 7. I am a single, independent person. I prefer to sit near the front. First on and settled and 1st off and gone!"
Plussat: "Everyone was very friendly, especially when checking in"
Miinukset: "Flight was late to arrive and late to depart. Not many passengers but no service."
Plussat: "Great crew on board!"
Plussat: "Great service, free movies, nice crew."
Miinukset: "sitting next to a large dog and the wifi not working given i prepaid for it and actually selected the flight because it had wifi i fell hours behind on my work"
Plussat: "Fabulous fight. Attentive staff and I love the free entertainment tv’s."
Miinukset: "No entertainment"
Miinukset: "Couldn’t pick my seat"
Miinukset: "The plane bathroom was old and junky"
Plussat: "Free movies was nice, service friendly."
Miinukset: "Long flight but shorter than scheduled, awesome."
Plussat: "Pilot flew flawless crew kind and helpful it was a full flight and impressed helpful passengers to get on board was."
Miinukset: "Disappointed airplane not equipped with free movies. I bought ear buds on return flight for that purpose"
Miinukset: "I forgot my wired ear phone so I purchased the earphone. I knew i shouldn't expected anything for $2 but really I couldn't hear anything at all to watch the movie. It's used to be free, now even paid the quality of the stuff is really suck."
Plussat: "On time. Good customer service. Easy route, no hassles."
Plussat: "More entertainment options were added. Thank you"
Miinukset: "It didn't fly fast enough. Jk. Not much to say"
Plussat: "The short flight was fine. Crew was friendly."
Miinukset: "Because we arrived to LAX from SAN so late we had to run to the next gate and barely made the flight. The overhead bins were already very full so we had to stuff our stuff at our feet. Since we arrived so late it would have been better if they had allowed those with a tight connection to disembark first."
Plussat: "They kept me fed and hydrated the whole time, they let you watch brand new movies free, the seats are super comfortable. They allow a personal item and carry on at no extra charge."
Plussat: "What is the issue?"
Miinukset: "They delayed the takeoff because of catering, really over a half hour because you wanted to sell more sandwiches. So you make us late and the poor people who had connecting flight, it just does not make sense."
Plussat: "That my flight was on time"
Miinukset: "Pretty much everything else about it"
Plussat: "Nothing I can think of right away"
Miinukset: "Late arrival and late departure. Poor service in having my luggage be connected to my flight. Was under the impression that they would do that after I had called the day prior and once I got to airport they didn't do so"
Miinukset: "The flight was over 20 minutes early"
Plussat: "Staff were all polite"
Miinukset: "The least amount of legroom I've ever had. The most cramped I've ever been and I'm 5'2 and fly a lot. Also for a 5 hour flight, I should not have been as uncomfortable as I was. There's less cushion than before."
Plussat: "Service. Sweet attendant."
Miinukset: "Extreme delays"
Plussat: "Very easy flight & process"
Plussat: "Excellent crew"
Miinukset: "Leg room"
Miinukset: "The plane temperature was too hot from boarding to landing"
Plussat: "The crew, and boarding quickly"
Miinukset: "The flight was packed. It was hot as we boarded. The seat was tight and uncomfortable"
Late boarding. Late take off. Late landing.
I was traveling with a young child and the flight attendants were rude and unhelpful when simple requests were made like an early cracker or cookie to help distract him while everyone else was boarding. Also, my wife received dirty looks from an attendant when she asked if she could get by while holding our crying infant. They made us feel like a burden instead of a paying customer. The food was really sub par, especially the breakfast sandwich; cold, soggy veggie sandwich with no flavor (zero seasoning or vinegar or oil) and as mentioned the bread was cold and soggy wet. Also, there seemed to be something wrong with one of the bathroom’s ventilation, the smell was terrible throughout the entire flight. In the past Lufthansa had a good reputation for customer service, they are actively destroying it with how they currently treat passengers. If our return flight is as bad we will never fly Lufthansa again.
Flight attendants were very rude.
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
Dear Lufthansa, thank you for the excellent flight. We arrived early which really helped us with our connection. Crew was so nice!
Late Logged to expensive but 😠 lost Now family weekend without stuff
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
The airport in Munich was horrible with accessibility. We had to go flights of stairs holding our bags, it was real exhausting and difficult.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
The crew's service on this specific segment could have a been a bit more non-mechanical. A bit more variety in the food.
Don’t ever fly with Lufthansa
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "The crew did a good job dealing with so many customers and in one instance was able to resolve a minor conflict with seat way backs."
Miinukset: "The seats should be fixed to prevent them from going back as far as they do. With space so small as it is, it is unnecessary to have them go back so far if at all. The food was poor, especially the cold egg and pepper sandwich at the end. My guess is that they were suppose to be heated which would have made them much better but the crew decided to give them out cold."
Miinukset: "I was at the end of a long flight, so exhausted and feel sea sick. I cannot give good comments for this since it was short but a little bumpy flight , i almost throw up at the end."
Miinukset: "Food and seats"
Plussat: "Crew was amazing."
Miinukset: "Nothing everything was great!"
Plussat: "It was really nice having the bassinet for our little one."
Miinukset: "My wife encountered a rude attendant after simply getting up and asking for water."
Miinukset: "Highly recommended for efficiency"
Miinukset: "Lufthansa lost my luggage. Still waiting in my hotel."
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Standard flight and comfort."
Miinukset: "Food was absolutely beyond horrible...and the crew would run instead of walk down aisles to wherever their dedtination was."
Miinukset: "No WiFi, seats had no cushion"
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Some how i ended up in the "small child zone", The crew was very kind and moved me to another aisle seal towards the front of the plane. Crew would come by with liquids quit often, The food was very good quality. huge selection of entertainment options."
Miinukset: "A very long wait for luggage, That may have been the fault of the airport."
Plussat: "Enjoyed the legroom even though we flew Economy class. Good selection of free movies. Crew was friendly and accommodating."
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "Crew and food were nice."
Miinukset: "The flight was delayed for 60 minutes"
Miinukset: "Food quality"
Plussat: "Good customer service"
Miinukset: "Seat was not comfortable and food was not great"
Plussat: "Height Space, good pilot and some of the food. Good landing and overall pilot skill."
Miinukset: "For the whole journey I had a small child kicking, knocking, tapping behind me. Kept waking me up also nearly ten hours of whining. I was genuinely uneasy and uncomfortable for the whole trip. I think there should be a designated child with adult area as I really don’t think this is acceptable. It is stressful enough traveling for 30+ hours this really is not welcome."
Plussat: "Arriving on time."
Miinukset: "Can't think of anything."
Plussat: "Crew was hospitable and flight was clean."
Plussat: "The flight itself went smoothly and that's whst's most important!"
Miinukset: "No problems"
Miinukset: "We paid extra to have a bassinet as we were traveling with a baby. The entire row (a family) behind us was very sick, coughing, sneezing, and blowing their noses the whole flight. As we were concerned for our daughters health, we asked the flight attendants if we could lmove to the bulkhead that was open at the front of the plane. They wanted to charge us $500 EACH to move, even though the seats were open. One of the flight attendants even commented how terrible it was for our baby to have a row of sick people behind us, yet they refused to move us. Fast forward, our daughter ended up getting sick during our trip to Florence, and now my husband is sick. As such, we’ve had to miss out on things during our vacation. It would not have been difficult to move us to empty seats in the front of the plane, so we could use the bassinet we paid for. This small gesture would have made our flight and our trip much better."
Plussat: "Crew was good"
Miinukset: "Flight was over booked and they changed us the seats"
Plussat: "Everything was on time, the service was very nice as well. No problems at all."
Plussat: "On time-well organized!"
Plussat: "Everything was on time; boarding was very fast and smooth; flight attendance very friendly and resolute. I have food 4 stars because I didn't try it."
Miinukset: "Did not like them charging extra for a seat assignment."
Plussat: "Lost during the flight from LAX to Frankfurt, flight number 451 Lufthansa. Reward offered If found. Please email me if you have any information! Thanks Margot Strong"
Plussat: "They waited for those who were running late due to a previous flight delay. The crew was super friendly and there was great movie suggestions."
Miinukset: "There was a lot of turbulance which made a lot of the passengers sick. I think also that they collected the headphones too early like 45 mins/1 hour too early before landing. Also landing felt like it was the longest landing in my life."
Plussat: "The crew were really efficient and polite"
Miinukset: "there were no entertainment modules, no place to plug in phones or computers and the chairs didn't lean back."
Plussat: "On time"
Miinukset: "Uncomfortable seats"
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Great flight Will go again!
Plussat: "The plane size & comfort was excellent. The staff were very friendly"
Miinukset: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Plussat: "Confort and kindness"
Miinukset: "It was too cold"
Miinukset: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"
Plussat: "Almost everything, especially the crew."
Miinukset: "Don’t feel like anything should be better to be honest"
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "KLM STAFF WERE VERY PROFESSIONAL"
Miinukset: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Miinukset: "The plane is so old..,"
Plussat: "economy plus seats were nice, great movie selection, especially international movies"
Miinukset: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Miinukset: "Don’t be late"
Miinukset: "Head support for 6 feet plus people on seats would be good"
Plussat: "Food, entertainment and crew was exceptionally friendly."
Miinukset: "Seats not great for such a long flight."
Plussat: "very attentive crew"
Miinukset: "Only ham sandwiches on offer! I'm not demanding and would have been happy with cheese."
Miinukset: "No reading light in my seat..."
Plussat: "The service"
Miinukset: "The food."
Plussat: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Miinukset: "There were several flight delays and gates were changes a few times."
Plussat: "Nice crew pilot food and beverage"
Miinukset: "No wifi"
Miinukset: "I’ve traveled a lot internationally and this was the WORST flight I’ve ever had to endure. I felt like I was being tortured and didn’t sleep at all and so slept when getting into Amsterdam rather than being able to explore the city. I was out $200 for the Airbnb (could’ve stayed in the airport cheaper) and $200 for a dinner cruise I slept through. NEVER AGAIN"
Plussat: "Face recognition was amazing"
Miinukset: "Too hot on plane"
Plussat: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Miinukset: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Plussat: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Miinukset: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."
Plussat: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Miinukset: "That it didn’t happen."
Plussat: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Miinukset: "Boarding was confusing and disorganized"
Miinukset: "They have mabaged to lost my luggage"
Miinukset: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Miinukset: "The streaming service didn’t work"
Plussat: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Miinukset: "Flight departing late."
Plussat: "Excellent experience with the cabin crew."
Miinukset: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Miinukset: "I don’t like the limited choice of drinks on these short KLM flights."
Plussat: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Miinukset: "Not much to comment on here."
Plussat: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Miinukset: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"
Plussat: "Everything. Staff incredible."
Miinukset: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."
Plussat: "The crew were pleasant"
Plussat: "On time."
Miinukset: "No negative"
Miinukset: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Plussat: "The crew was very nice and helpful."
Miinukset: "The space is no longer a respectful space. Paid 32 Euros for my seat, there was not enough space, the man beside me kept jabbing me on the ribs."
Plussat: "Good food, good entertainment system, comfortable seating."
Miinukset: "Only one toilet working in business class. A crew member told me that it was a decision to fly with only one toilet to ensure no delay. There was a disgusting stench of sewerage for the complete flight from Amsterdam to Johannesburg. This was in all likelihood due to the broken toilet on the left side."
Plussat: "Smooth boarding. Good food. Decent leg room at my seat. Good crew. Flight was on time. Good magazine on the flight for entertainment."
Miinukset: "They didn't give any napkins out with the food which was weird."
Plussat: "There was no flight! So it's one thing that you have to cancel the flight because of fog; but rebooking us the next day on a flight through New York that doesn't exist, was way below the standard of care I would expect from any airline. Apparently, the NY to LAX flight that KLM booked us on, was only one leg of the flight to Sydney Australia; and according to some airline agreement, only Australian nationals are permitted to take that flight! Running around at JFK from terminal four, to terminal seven, to terminal eight, back to terminal four, to get a flight out, was a bit much considering how tired we were – not to mention hungry, since KLM neglected to provide the kosher meals we had requested with plenty of time – BOTH going to and returning from Europe."
Miinukset: "Completely none sense to change the time of départure (30 min earlier) with just a simple email 24h before and w/o sending a text on mobile phone."
Miinukset: "I had booked a paid seat with extra legroom, but at check in the seat was given to another passenger"
Miinukset: "The flight was delayed for more then an hour and there was a last minute gate change to the other side of the terminal."
Tuntui kuin lentokenttävirkailijat olisi olleet TET-harjoittelussa. Ongelma ei tietty ole Finnairin henkilökunnassa vaan Münchenin kentän virkailijoissa. Oli kuin kaikki olisivat ensimmäistä päivää töissä. Todella heikkoa toimintaa.
Check in Pariisissa oli vanhanaikasta. Jos on matkatavara menossa rumaan, tai haluaa boardingpassi paperiversiona joutuu odottamaan että check in avautuu.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Finnair siirsi lentomme vuorokaudella eteenpäin. Ilmoitus tuli tuntia ennen koneen lähtöä kun oli jo toimitettu matkalaukut koneeseen ja tultu turvatarkastuksesta läpi ja odoteltiin koneeseen nousua lähtöportilla. Käsittämätöntä, tieto ylibuukkauksesta oli varmasti tiedossa paljon aikaisemmin. Kari ja Marja Alatyppö
Palvelu oli erinomaista, kone oli siisti ja aikataulut pitivät hyvin. Ihan pieni suma syntyi koneeseen noustessa kun eri boarding-ryhmät sumppuuntuivat putkeen. Pieni tauko boarding-ryhmien välissä olisi tehnyt siirtymästä vielä asteen sujuvamman.
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Friendly crew. Departure and arrival earlier than expected. Smooth travel from begining to end."
Miinukset: "No food and no entertainment during the flight (which makes it similar to low cost flights)."
The flight was wonderful. The crew was polite and professional. The aircraft was clean and new.
The bathroom wasn’t super clean
The de-planing process could have been better in Buenos Aires - it took a long time before the aero bridge was connected - not the fault of Air France..
Plussat: "Upgrade was easy! Crew was beyond exceptionable! Can’t wait to fly again, guys!"
Miinukset: "This airline charges for everything, and after you pay once, they try to charge you again, and again, and again (four different people tried to charge me 4 different times for my two checked bags). And they lost the record of my payment, so I had to show 4 times the Amex receipt showing that I had paid before. It took 45 minutes and 4 non receptive agents for me to get my luggage checked. British Airways is significantly better."
Plussat: "Crew memebers"
Plussat: "It was very comfortable and pleasant."
Miinukset: "Could be a little better the service, the dinner was late"
Plussat: "Not being charged for my first bag of luggage"
Plussat: "Tight seat, was moved out of exit row because of my age"
Miinukset: "Could have stayed in exit row. Plan arrived in Moscow late so flight was over one hour late"
Miinukset: "Placed in last row w/ non-reclining seats, even though bought tix 7 months early. We travel w/ only carry-on bags. AF allows 35 kg each but only 12 kg in cabin. I asked, online, twice, if we could have a couple of extra kg for hand pieces. Rec’d only auto. luggage policy. Forced to check both bags."
Miinukset: "The flight delayed for 2xhours from Paris to Cincinnati"
Plussat: "Nice staff. Flight on time."
Miinukset: "Bus to plane. Long walk to terminal upon arrival. Long Liong customs line?!!??"
Plussat: "The crew was helpful and accommodating"
Miinukset: "The flight was delayed, missed connection, and lost baggage. Subpar."
Miinukset: "wine selection divider between seats"
Miinukset: "They lost my luggage :("
Plussat: "DIY snack area"
Miinukset: "Food and seating"
Plussat: "The CDG airport is very bad in terms of finding your connections, the flight to CDG from LAX had a very old entertainment system and was hard to use."
Plussat: "Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable"
Plussat: "The plain was ok, the crew really nice and attentive. The only “problem” would be the food, mostly for the breakfast that was awful."
Plussat: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Miinukset: "Check in process was easy. The flight attendants are all very helpful and kind."
Plussat: "Flight crew, pilot,food and entertainment options were great"
Miinukset: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"
Miinukset: "Tiny uncomfortable seats."
Miinukset: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"
Plussat: "25 min ahead schedule!!!"
Miinukset: "Cabin space, too narrow rows."
Miinukset: "Entertainment screen did not work; in neighboring seat it could not be switched off when we wanted to sleep; sourly employees everywhere (re-booking counter an exception); food close not being edible and cold; I forgot my watch on when going through security in the Air France terminal; when I started to say "sorry" I was yelled at by the screener who said that she will do the talking; she sent me back through the scanner twice without my watch, then once more with the carry-on and made sure that I went to the end of a very long line to wait for another screening rather than having me just go through the scanner without my watch. Needless to say, there was nothing else suspicious about me once the watch was removed. Eager to exercise her power, the security person did not seem to consider that she slowed down a long line of people waiting to be screened. I should add that I am 73 yrs old grey haired female who has traveled a lot both for pleasure and business during my entire life, often to some difficult places and that I do not argue with or provoke those in power in a situation like this. The yelling and the sending me repeatedly through the scanner, which did not beep once the watch was removed, was beyond anything I had experienced anywhere else. The sending me to the very end of the line seemed outright spiteful. (I did miss the plane connection.)"
Miinukset: "I will not use o recommend to anyone to buy a ticket with the agency, at the airport in China we were treated like criminals because as they said we were not register in the system as passengers it was really a nightmare"
Plussat: "It was a wonderful flight and service . Hospitality and welcoming."
Miinukset: "Nothing everything was amazing ."
Miinukset: "at no point when buying my ticket did the site say zero bags were included. In fact, when purchasing it said that information about baggage was not available.Shocked to have to pay 50 dollars for one bag. I am member of Flying Blue. One bag has always been included in the price of a ticket flying transatlantic."
Miinukset: "My seat was changed without my permission. Very unprofessional staff at Mumbai airport"
Plussat: "Staff was nice"
Miinukset: "Very cramped. Poor leg room also with.metal bars under seats that further. Limited foot room. Terrible options in movies."
Plussat: "It es a good flight back"
Miinukset: "Items missing on duty free purchases"
Plussat: "Flight was only 50% full. Room to spread out."
Miinukset: "Leg room cramp. Flight arrived late as a result missed connection home."
Miinukset: "There are always delays. Today it was that internet was down."
Plussat: "Leg room is bigger than average, there is also a foot step which helps you to relax."
Miinukset: "There must be lice on the plane, either from the customer or on the seats. Got bitten 6 times on the leg and butt!!! And this is not the first time hearing same story, Air France definitely needs to disinfect the plane more thoroughly. Media center is outdated, touch screen isn’t working well, felt being punched in head every time when ppl behind you tries to touch the screen!"
Plussat: "Pretty decent"
Miinukset: "Not much"
Miinukset: "Disappointed to get delayed due to control tower issues at CdG. Landed more than 30 mins late in London"
Plussat: "All of the crew were friendly and the flight was on time."
Miinukset: "No problems"
Miinukset: "Air France lost my luggage and they can't find it in the computer system."
Plussat: "The time of the flight was great as well as the arrival time and subsequent connections to Paris. Enjoyed the rather full line of in flight beverages!"
Miinukset: "Leaving late seemingly without reason from Paris - chaotic boarding line in Paris with difficult to hear PA. Seats were ok'ish but than again, it's a 45 minute flight. The sandwich was gross and I'm somewhat known as a person who eats everything!"
Plussat: "The Crew was the only thing that stuck out. Associates had Way more patience than i."
Miinukset: "Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage"
Plussat: "Friendly crew and exit row had nice legroom."
Miinukset: "Ran out of the (already not sufficient) salty crackers and, as the flight had been delayed, we had a one packet of cracker 'lunch' at noon... the flight really should have had a sandwich or at least something slightly more substantial."
Plussat: "I like service of AF"
Plussat: "I didn't feel cramped in a Window Seat. Two meals were served during the flight. It was nice to get back to being fed something other than skippy snacks on an airline flight."
Miinukset: "I was ignored over and over again as ice cream, drinks and snacks were offer by the crew. It would have been nice if some would ask me before falling asleep if I wanted to be roused for snacks and desserts. After being on back to back flights of more than 10 hours each it would be considerate for the crew to be aware of my length of travel and to make sure they don't assume my resting my eyes is the same as me being asleep. Even when I was awake it appeared I was being overlooked, ignored and left out of complimentary services I saw other receiving....my bad for not asking to be noticed."
Plussat: "cookies were great"
Miinukset: "we paid for two seats together (one aisle and one middle) an exit row with extra legroom from paris to LA. but when we got to Prague they had one of us in the middle seat in the exit row and the other in a completely different part of the plane, also a middle row. The folks in Prague couldn't fix this, they moved one ticket to a different exit row, not together, different part of the plane. In Paris, but ONLY after I located my receipt on my phone, they moved us to the seats we had paid for."
Plussat: "Efficient boarding. Interesting hot food. Entertainment variety very good."
Miinukset: "Business class seats hard. Did not flatten out for sleep."
Plussat: "Spacious cabin, clean and bright. Attentive crew offering snacks and a drink for an hour flight."
Miinukset: "Although incoming plane arrived late, flight home arrived 20 minutes early."
Plussat: "The service & food were excellent! Outstanding. Boarding was efficient, crew was polite & helpful. I've never utilized such high-tech entertainment. It was great to be able to select movies, tv, music etc. whenever I was ready."
Miinukset: "Can't think of anything."
Plussat: "Our flight from Prague to Paris was on time, very comfortable and inexpensive. Crew members were friendly and helpful."
Plussat: "Crew members were nice and polite."
Miinukset: "The plane was so old, it's like they bought it at a junk yard. The seats were falling apart and were very uncomfortable. Entertainment system is the same age as a VCR. Food was so bad I actually threw up (first time for me ever; I can eat pretty much anything and no problems). Given other compatibility priced options, I won't fly AirFrance again."