Miinukset: "Nicer personal at check in ,nicer crew,better food."
Plussat: "No sops followed"
Miinukset: "Food is really bad and they never even bother checking with any one same burger which is cold dry"
Plussat: "Pilot's landing was top noch."
Miinukset: "During boarding there was a crowd with no possibility to maintain social distance. Crew should have given propper instructions to avoid that."
Plussat: "Excellent service . Good customer service"
Miinukset: "Vegetarian food. 30% of people are vegetarian"
Miinukset: "I had no vegetarian dinner"
Plussat: "Crew was very professional and helpful."
Miinukset: "Transit process at Istanbul airport was not very smooth. Ground staff could have been more helpful."
Plussat: "Boarding was efficient."
Miinukset: "Seats in economy were extremely small, and incredibly close. Possibly the most uncomfortable I've been in economy. Food was a baby's portion, which was really surprising. Pakistan might not be a prime destination, but it does not deserve second rate service."
Plussat: "They were more or less running on time and the crew were polite and helpful."
Miinukset: "Change up the menu every year."
Miinukset: "The flight from LAX Ron Istambul was delayed for 2.5h, then the flight from Istanbul to belgrade was delayed by 3.5h. Then we learned that our luggage did not arrive, after waiting for all the bags to come out. This was by far the worst flight we have ever experienced!"
Miinukset: "I bought Turkish because I want to take 3 piece checked luggage. They charge 300 for 3rd piece luggage."
Plussat: "Comfortable seat Good selection of movies"
Miinukset: "The plane had no room to stretch inside. The space was very confined and cramped. Not good when your traveling for 10hrs in the air. I also didn't like the food or the portions. Bad selection of music."
Plussat: "The plane :)"
Miinukset: "After a tech problem that kept the flight on the ground .. The rebooking staff were awful"
Plussat: "Cost of seat."
Plussat: "Service food timely departure"
Miinukset: "Nothing to dislike"
Plussat: "Not too long of a flight. Clean toilets and nice smelling soap and lotion. Decent entertainment selection."
Plussat: "I enjoyed the food the most. The flight was short and easy."
Miinukset: "Even though it’s only a 4 hours direct flight, They lost my baggage!!!"
Miinukset: "Flight was overbooked, which is always an annoying inconvenience. As a result, the flight was significantly delayed. When the plane landed the pilot immediately had to take off again which was really unusual and unsettling. But eventually we were able to properly land."
Plussat: "The service in plane was on average , but this is provided with other airlines I guess"
Miinukset: "The trip was delayed with no apparent reason, they blamed Baghdad airport which they denied, the waiting area was uncomfortable There were people let them in bypassing the queue"
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Miinukset: "Flight was late leaving Nairobi due to a catering issue. Missed connection through Istanbul to Manchester. Placed on AF flight to Paris then Manchester. Paris flight was delayed. Missed connection to Manchester. Paid for my own hotel room overnight in Paris CDG. Flight will arrive a day late in Manchester. That means I have missed my flights from Manchester to UK with Air Lingus (booked through Kayak website) It seems I must now purchase a new ticket to get home from Manchester to Nashville. All expenses I can ill afford. Lesson learned...cannot afford to use Kayak anymore...sorry."
Plussat: "Service, updates, smooth flight"
Miinukset: "Very tight seating in enconomy."
Plussat: "food was good"
Miinukset: "wifi was announced but did not work"
Plussat: "Free upgrades are great, unfortunately rare."
Plussat: "Being able to stretch out and get some real rest makes a huge difference for me when trying to cope with time zone change west coast to Europe. Overall great experience"
Miinukset: "our luggages were left in instanbul so when we arrived in kenya we waited for long before being told our bags were left in instanbul,were had to come next day to collect,stressful experience because we were staying like 80 miles away"
Plussat: "never turkish airlines ever again!"
Miinukset: "never turkish airlines ever again!"
Plussat: "Nice business lounge with healthy food Rich entertainment despite of old fashion personal screen"
Miinukset: "Overcrowded boarding place No special car for business class passengers Bags not delivered at arrival for me as a business class passenger and absolutely no information provided by Turkish. This is just to show that the marketing approach for flights decided to Africans is not a priority"
Plussat: "Flight was on time and seating spacious."
Miinukset: "Preboarding seating was rather limited and the food basic."
Plussat: "Nothing.... except the movies"
Miinukset: "Everything....food and service. The airlines also Lost our bags...and till today cannot trace or find it. Went on a cruise with 2 pairs of clothes. How does an airline give a bag tag to a passenger without putting it in the bag???? 12 days and no bags.... terrible call center service too no help at all."
Plussat: "Turkish flights are consistently comfortable, service is good."
Miinukset: "I purchased a flight during the day, but ended up on a red-eye anyway."
Plussat: "If one puts seats in relaxed position, other travelers complain so why have the option of putting seat in relaxed position"
Miinukset: "It never happened."
Plussat: "Food was pretty good."
Miinukset: "Crew was disorganized. Half the plane didn't get the bread that was supposed to be on the breakfast menu. Service was slow and not enough crew. Also had to wait 30 minutes to use the bathroom because the crew told me I couldn't go into the one I was already in line for and the other one was being cleaned. Seats were more cramped than most airlines (and I'm short)."
Miinukset: "I travelled in Business Class from Istanbul to Chicago. The service was not at all impressive and the crew were not very helpful. I asked for water and champagne with my dinner. Champagne never arrived, even after I asked for it again. My half-full glass of water was taken away halfway through dinner with no explanation and never replaced. I asked for water five times before I was finally brought a bottle of water over 30 minutes later when they were being passed around to everyone. Meanwhile, the two flight attendants I asked for water walked by several times picking up trash... not sure what was so difficult about bringing me a glass of water."
Plussat: "The service was good, inflight amenities were nice."
Plussat: "Satisfying overall flight."
Miinukset: "Asian vegetarian meal was not as good for inbound flight as it was for outbound flight."
Plussat: "Food and entertainment system"
Miinukset: "Heat on the airplane."
Plussat: "The food was amazing."
Miinukset: "The inflight entertainment didn't work on one of my flights."
Miinukset: "No TV's, but ok it was a short flight."
Plussat: "Food was great and service friendly. They weren't stingy, either; even on the 3 hour flight you got a real meal. Boarding went smoothly, too. Transfer was easy. In flight entertainment had lots of good choices."
Miinukset: "The seats were too small with too little leg room. I'm not that tall, only 5'8", but I could not barely get the headrest up to my height, and my knees still touched the seat in front."
Plussat: "good food, nice attendants, comfortable seats, good pillows"
Miinukset: "no wifi"
Plussat: "Great selection of beverages."
Miinukset: "The seats were not padded well. It was too uncomfortable for a 12 hour flight."
Plussat: "The service was outstanding, this is one of the best airlines I have ever flewn. Considering its elegancy and exquisite service. My twelve hours from Miami to Istanbul turned out to be less because of the amazing service I recieved. Very happy that this airline exist and cannot wait to go back and experience this great airline again."
Miinukset: "They're are no negative feed back to Turkish Arlines"
Small seats , no entertainment, crowded flight
Same problem with aeroplan
Plussat: "fast and friendly checkin, fast boarding, easy transmit"
Miinukset: "Mi s-au pierdut bagajele !"
Plussat: "Friendly crew"
Miinukset: "We were delayed about 40 minutes due to air traffic. It appears they knew that, and we could have waited in the air conditioned terminal, rather than on the plane. And, I could have informed my Niece I would be arriving late, but I had no Wifi."
Miinukset: "very rude and extremely racist group. I will not fly them again."
Miinukset: "Seating is extremely cramped"
Plussat: "entrance with classical music! staff was friendly. probably in top 5 flights"
Plussat: "The crew was great!"
Miinukset: "I don't like the movie options. Some are quite sexual and can be seen around the plane."
Miinukset: "Short flight but not quite comfortable seats."
Plussat: "Curious crew."
Miinukset: "Food terrible"
Plussat: "Seat size was decent, not like us airlines, there’s actually space for you knees."
Plussat: "good food, drinks, good entertainment options"
Miinukset: "They overbooked the flight which delayed boarding but the flight was on time."
Miinukset: "Paid 1,000$ and we got a standby ticket. How is this possible? Will not book through Kayak again."
Miinukset: "I had a weelchair and nobody assist me in Viene in Austria And I lost"
Plussat: "Crew was wonderful and spoke English They brought drinks. Seats were very nice and plane seemed new and very clean They handed out card decks to the kids."
Miinukset: "Caótica boarding Uncomfortable seats did not recline"
Miinukset: "Let some people pass first even though they arrived after us and we al had same tickets (or gave preference for no apparent reason), I did tell thecgate agent and he apologized"
Plussat: "Great food. Exceptional service. Clean airplane and toilets. The whole flight was smooth and comfortable. And we were in coach!!!"
Miinukset: "All was great."
Plussat: "Direct connection"
Miinukset: "Meal is horrible"
Miinukset: "We landed so close to our boarding time, by the time i got through everything, i was notified that i had to go to gate 11 for a special security check...it was stressful since my flight was boarding...i found it really frustrating . Ultimately the plane waited and it worked out, but the process was long and VERY stressful."
Plussat: "The whole flight was very nice"
Plussat: "I watched three good movies during the flight to London. I enjoyed them."
Miinukset: "Nothing particular."
Miinukset: "We were almost three hours late on arrival. Being at VIE airport after midnight with no buses going home is no fun."
Plussat: "Crew was very friendly. In-flight food service on such a short flight with choice of a sweet or salty snack was much appreciated."
Miinukset: "Seat backs were rock solid without use of a personal pillow."
Plussat: "More legroom than some orher carriers even in regular economy seat, better quality of food, and faster service"
Miinukset: "Hot tee was only offered after hot meal service not before."
Plussat: "Flight crew & overall experience was positive. Meal & entertainment were good."
Miinukset: "We paid for extra leg room seats & were told we'd have exit row. We ended up in the middle section, which made it very uncomfortable for the overnight flight."
Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."
Plussat: "Flight was good and everything worked out perfectly."
Plussat: "After flight to Vienna was cancelled, we were put on a flight to Frankfurt instead."
Miinukset: "Kayak sent me an email at 5:16am for an 8:15 am flight titled, "Austrian Airlines flight #704 from PRG on time". It was in fact cancelled. Unfortunately we missed the connection for the flight to Newark, which we were expressly told would be held for us... they shut the door 30 seconds before we arrived, with the plane still at the gate. Had to then go to the only counter in the terminal to see if we could get on standby. Finally got on a flight to JFK instead at 5:15pm."
Plussat: "Excellent service."
Miinukset: "Somewhat expensive for Vienna - Brussels one way route."
Plussat: "Super friendly"
Miinukset: "No entertainment"
Plussat: "Everything. Keep up the good work."
Plussat: "My wife And infant son we're flying out and when I got them there ticket I asked if they had any available seats with leg room and he said there was nothing available but the best he could do was aisle. When my wife n son went to board on the Stewart or stewardess told them that they are not sitting there and that they will be flying first class today. When my wife landed n told me I was extremely happy that they saw her with a baby and gave my wife n son that option to sit in first class then be tied up in economy and no so comfortable. I greatly appreciate the hospitality you have given my wife n son. Thank you Filip"
Miinukset: "The gate of flight was changed 2 times in short period, that's why i lost my plane. No possibility if rebooking the flight, only buying a new ticket for 700€. Crazy!"
Miinukset: "Complete lack of information and abrupt staff when flight was delayed"
Miinukset: "The flight from Budapest to Vienna was delayed so we missed our connection to Tel Aviv. The behavior of the ground staff who were supposed to assist us was outrageous. They behaved like a low cost company with one answer to any request, and this is the word "NO". It does not seem logical that we ever go with Austrian again. We do deserve a compensation for the delay and the behavior."
Miinukset: "- My flight was rescheduled twice. Very short connection time, they said that there are no other options but actually there were other options. - Bad web check-in service. There were errors/bugs in the check-in service."
Plussat: "I like that flight boarding was quick and in time.it was a short flight My name is Hispary."
Plussat: "Nice crew"
Miinukset: "Boarding was very confusing, gate was changed at the last minute without the passengers being warned"
Plussat: "Boarding gate was fast to get into the aircraft, flight was on time. Staff was friendly and helpful."
Miinukset: "Nothing negative"
Miinukset: "It was pretty chilly on the flight throughout the entire way. Please use more heat next time. Thank you!"
Plussat: "Check in and gate agents in TLV were top shelf pros, fast, friendly and to the point with a smile. Crew on board followed through as well."
Miinukset: "Food was crappy and there was no entertainment on board at all. Also, crowded seating."
Plussat: "Comfort seat. Good mouvies"
Miinukset: "The aircondition was to high. I was almost frozen."
Plussat: "Everything seemed all right"
Plussat: "They were efficient. It was on time. The staff was pleasant."
Miinukset: "The plane seemed older. It was a bit noisy. No entertainment. It was however, just a short distance and served this purpose well."
Miinukset: "My row was bypassed a couple of times for food/beverage service even though we were wide awake and looking expectantly at the flight attendant. Sometimes she asked me if I wanted a drink or something and as I was answering she looked away and moved on. I couldn't believe it. Then after pressing the service button and waiting a long time for her to return, she acted like it was a huge inconvenience."
Delays Needed to board a buss to get to our airplane.
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Everything went well and pleasant."
Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "It was good enough."
Miinukset: "The least leg room in any flight I’ve taken. We had requested vegetarian and the flight from Frankfurt to Nairobi gave our meal to other passengers.they told us we had to eat the best dish or nothing. This on an 8 hour flight."
Plussat: "the crew was great; super well prepared ladies with professional behavior. my compliments. also the snack was excellent and finally no junky food but a healthier offer. bravissimi!!!"
Miinukset: "Short boarding time.missed the flight and had to pay."
Miinukset: "Definitely the food!!"
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Plussat: "The crew was fantastic and I thought they handled the issue with the Kosher meals well and very professionally. The entertainment selection was also great."
Miinukset: "Why did they collect the headphone with so much time left? I thought that I would have enough time to finish a movie but between the excessive announcements and the early pick up, I still had 20 minutes left. Also, I didn't order the Kosher meal, but I was surrounded by it, and the smell was nauseat"
Miinukset: "Another snack midflight."
Plussat: "Everything was on time"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Really not many things to complain about on this kind of flight."
Miinukset: "Boarding could be improved. Especially when it comes to hand luggage placement. They should definitely introduce boarding by place of seats."
Miinukset: "They lost my bag"
Plussat: "Crew was friendly"
Miinukset: "Lost my luggage and was late"
Plussat: "Crew was friendly and efficient. Plane was newer (and cleaner)."
Miinukset: "Delay and food was bad"
Plussat: "Not much"
Miinukset: "Almost everything"
Plussat: "The flight attendants were so friendly and helpful. The food was good...didn't even have to pay for food or wine. On-board entertainment was excellent. I would fly Lufthansa any time!"
Plussat: "The crew was friendly. The seats were comfortable. The pilot was fantastic and explained things we were passing as we flew over them"
Miinukset: "Boarding was very disorganized in the gate area. Two lines just kind of smooshed together. Boarding at the plane was also a hot mess because you could enter from the front or back of the plane and people in the very back that entered at the front had to shove past people entering from the back moving toward the center of the plane."
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Miinukset: "I didn't like anything"
Plussat: "Friendly crew, multiple drink services"
Miinukset: "Waited 40 mins after boarding with no explanation as to why we hadn't moved"
Plussat: "comfort ,crew was polite and catering delicious"
Plussat: "Movies were good"
Miinukset: "Seats were not comfortable. Service was not good. Rude staff. Horrible experience."
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Miinukset: "The leg room was awful. I felt like a packed sardine."
Plussat: "Service and comfort"
Plussat: "The crew"
Miinukset: "No TV"
Miinukset: "Got delayed from atl to wash. And my flight from wash to munich left."
Miinukset: "Although we had reserved (paid) seats as a family in an entire row, upon check in we were given different seats. We had to spend 20 minutes talking with different agents in order to get our original seats."
Plussat: "my favorite airline"
Miinukset: "The crew we had was very impatient and irritated quickly. The flighy attendent name was Jorge. Starting at the beggining of the flight before we took of I asked him about the head phones. One child had one on tye chair and I asked him if its suppose to be on the seat or given later on. He said it will be passed later and then with a patronizing manner he gave another head phone set and said: "I guess we havw an emergency". On the flight, every time he with the food and drinks he just stood there next to me talking over my head with the passenger begind me. Very uncomfortable, especially when it happens 6 or 7 times. When asking what drink we wanted ( the first time), i replied apple and orange juicewith no ice. He replied, with a patronizing manner "this it European company, not American company. Here we don't put ive if you do not ask for it".The incident that bother me the most is one that involved my kids also. My daughter (3 years old) was a bit scared of the flight, tired and did not want to sit on her chair. We tried to keek her on the chair buy she started crying laying down on the floor infront of our seats. Jorge the flight attendant saw her and told me to put her on the seat. Not in a manner I expect out of soneone in the service industry. I told him we are working on it and we will have her on the chair as soon as we can. When I said that he got irritated and a bit aggressive. For no reason the situation became hostile. The flight attendent on the other side (do not know his name). Can over and asked us what we needed amd if we need help. I told the other flight attendant we need 5 minutes and he said OK. After a few minutes she calmed down. Anotger passenger asked Jorge what beer it is and he replied, with contempt, " its German beer, its good"."
Miinukset: "They forgot the luggage at Frankfurt."
Plussat: "Love crew & very clean"
Miinukset: "Need better food options for vegans"
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Miinukset: "Person in front of my reclined while I was eating"
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "The checkin was very helpful although also frstrated because they could not print the boarding pass."
Miinukset: "Had to wait till I got to the counter to get my boarding pass. They had to ov erride a certain part in order to print. As a result of this I was unable to sit with my party."
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Miinukset: "The in flight entertainment was slightly inadequate."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Great flight Will go again!
Plussat: "Services is good ."
Miinukset: "Food can be better"
Plussat: "Professional crew. Good simple check in."
Plussat: "The crew."
Miinukset: "The time between flights."
Plussat: "The socks offered in business were comfortable and nice looking. The red wine was good."
Miinukset: "The food was just average and the seat not too comfortable"
Plussat: "The crews were pretty great!"
Miinukset: "The regulating of the temperature."
Plussat: "Flight arrived on time"
Miinukset: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."
Plussat: "Crew were great"
Miinukset: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."
Plussat: "Overall KLM experience is good"
Miinukset: "Food quality was mediocre for a business class flight."
Plussat: "Being fed was amazing and watching free TV was great!"
Miinukset: "I wish there were personal fans because it got uncomfortably hot sandwiched between people"
Plussat: "quick/efficient boarding - good staff - good food - easy flight !"
Miinukset: "the connecting times for klm seem to be very close - if your running late to start - you may not make your next one -"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Plussat: "Crew were great, food, entertainment, seat and everything else was great as well."
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "Entertainment options."
Miinukset: "Service was poor, seat did not recline, and the food was terrible."
Plussat: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"
Plussat: "Gaps between seats are very narrow."
Miinukset: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Efficient boarding system, clearly signposted. Professional staff"
Plussat: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Miinukset: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."
Plussat: "Interior of the plane was clean. Smooth landing."
Miinukset: "Pilot did not avoid turbulence"
Miinukset: "You are almost always late!"
Plussat: "The entertainment options were good."
Plussat: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Miinukset: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Plussat: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Plussat: "Everything is top notch for an airline company."
Miinukset: "Nothing.... I enjoyed every moment of the flight."
Plussat: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Miinukset: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."
Plussat: "Flight crew was fine. Food was good."
Miinukset: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Plussat: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Miinukset: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."
Plussat: "Boarding was quick, Flight on time....just a regular service and plane"
Miinukset: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"
Miinukset: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Plussat: ".Very much on time with pleasant service."
Miinukset: "Can nit find much fault fir a short run!"
Miinukset: "Bit cramped for space"
Plussat: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Plussat: "Service impeccable!"
Miinukset: "They have one line of executive class after the kitchen and toilet, is very noisy."
Plussat: "The cabin crew were pretty good. That's about all that was good."
Miinukset: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Plussat: "Short-hop flight, fit for purpose."
Plussat: "The included snacks and the seats."
Plussat: "Of the multiple international airlines I recently flew with, I would have to say KLM was by far the best. Relaxing atmosphere, comfortable seating, great in-flight entertainment, although I have the go-go in-flight data/entertainment plan with t-mobile (highly recommended), the flight included a decent selection of movies, television programs, etc. The food far exceeded typical "airline quality," even for an international flight - and included a fabulous little snack box with locally sourced gourmet and specialty items such as chocolate from Belgium, fine cheeses from France, and crackers from England. Drinks = gratis, and crew was exceptionally attentive and went out of their way to make flight as pleasant as possible."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Plussat: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Miinukset: "The entertainment was quite dated and didn't have new movies etc"
Air France lost my luggage again Its the second time in a week
Good cabin crew, Wi-Fi availability al through my trip.
Boarding and online chkin was very good, food was not to the expectations.
The de-planing process could have been better in Buenos Aires - it took a long time before the aero bridge was connected - not the fault of Air France..
Miinukset: "They have a terrible communication problem, they never communicated why the flight was late, they never communicated what they were doing or what was happening. Bad customer service. Bad communication with the client. They told us when I asked several times that we would not lose our connection and that everything was fine and that was not the case. We lost the connection. No one told us anything. Another problem was that the girl in the boarding process removed the suitcases tickets from the boarding pass and did not want to return them, and held it without any cause. Without that tickets we can not claim the bags. The flight staff went looking for us. Pretty sad and disappointed by their service. I understand that they were causes outside the airline but must communicate to the client. They cannot remain silent and say nothing."
Plussat: "Exit row seat had much more space for legs, very much worth the upcharge for this seat."
Miinukset: "Cabin temperature was very cool for me. Never used a blanket on an international flight before, and used a blanke on this whole 9 hour flight. Maybe a function of the seat location? Not sure but I was cold."
Miinukset: "Seat angle adjustment was not the most comfortable for sleeping."
Plussat: "Seats are comfortable on Business Class. Service is good"
Miinukset: "Constant delays specially from CDG! Poor cabin service specially on this flight."
Plussat: "It was very comfortable and pleasant."
Miinukset: "Could be a little better the service, the dinner was late"
Plussat: "The crew was very friendly."
Miinukset: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."
Plussat: "Incredible staff. Super polite"
Miinukset: "Entertainment worked sporadically"
Miinukset: "More options for gluten free food. Always get the same dish"
Plussat: "The comfort of the flight snd kindness of the crew."
Miinukset: "My connecting flight to san francisco was through Delta, which it was on a different terminal, I had to carry my luggage out of the airport in order to get to delta’s terminal - the buildings are not connected."
Plussat: "The crew was very helpful in all respects."
Miinukset: "Not getting everyone standing in line to board one hour and 10 minutes before scheduled departure."
Plussat: "Air. France usual"
Miinukset: "No lights working on plane. Couldn't read or do work WiFi wasn't working either"
Plussat: "The cue lines per zone are a brilliant idea!"
Plussat: "The new movies selection, food was very good, staff more friendly than previous flights"
Miinukset: "Boarding always a problem on MEA we have to wait too long in the queue"
Plussat: "Very nice crew. Nice meal service and drink service throughout. Great choice of entertainment."
Miinukset: "I have never been in a situation were a flight has been delayed due to the co-pilot suffering a knee injury prior to take off. A request for a doctor on board after an hour or so and then having to leave the plane and then re-board after about 40 minutes was quite bizarre."
Plussat: "Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable"
Plussat: "Check in process was easy. The flight attendants are all very helpful and kind. We are playing was OK but it could’ve been cleaned a little better before we got on board."
Miinukset: "Check in process was easy. The flight attendants are all very helpful and kind."
Miinukset: "Separated me and my wife for the whole flight! Could not accommodate us together. This reservation was made over 6 weeks ago !!!"
Plussat: "The food, beverages and choices of movies, entertainment There was a medical emergency that caused the flight to land in Canada. This was handled very professionally - I hope the passenger ended up getting the care needed and is doing well."
Plussat: "More experienced, professional crew, better food and service."
Miinukset: "A screaming child for 8 hours (understood this is not their fault, but it did make the journey unpleasant). Old aircraft with small screens, no power etc."
Plussat: "1. Entertainment - Decent movie selection. I wished the angle of the screen in economy could be adjustable as well. Turkish Air does it better. Once the seat ahead of me reclines I dont have too much hope of saving my eyes from the awkward angles."
Miinukset: "1. Boarding - Learn from maybe Turkish Air who allocate people zones based on where you are seated in the plane. People seated all the way in the back should be allowed to board first and fill the plane back to front. Makes it less likely for you stand around waiting for people as well people all the way in the back making contact with every possible human already seated in the aisles. 2. Comfort - Window seats are too hot, middle aisle seats are too cold 3. Thankfully they do have halal offering. Now if they will even let me choose that I am allergic to seafood. Glad for the chicken. Nothing to boast about."
Plussat: "Haven't flow with Air France for some time now and definitely noticed a lowering of standards"
Miinukset: "The gate changed 3 times and the terminal was very crowded. The staff seemed disinterested and distracted. The quality of the food has dropped dramatically."
Plussat: "Food has improved a lot on business class. Meals are more creative."
Miinukset: "Water bottles not given out unless ou ask for it. Crew needs to better trained with how to handle business class..."
Miinukset: "Plane left 45 minutes late. No reason given either when waiting or after late boarding. I didn't eat as I tried to sleep byt narrow seats meant being woken constantly by fidgety neighbour. Fortunately the plane made up most of the lost time and I got my next Air France flight. This one was 50 minutes late departing."
Plussat: "Only the cabin crew was good."
Miinukset: "It was the worst flight that I ever had, the seats are extremely uncomfortable, no TV, the food was terrible."
Plussat: "Staff pleasant and courteous fine meal and beverages! Arrived ahead of schedule in Bucharest!! Overall a very pleasant experience!"
Miinukset: "It was delayed. I missed my flight. Now I don’t have a bag. I am not sure when I get it back or if I have to go all the way back to the airport"
Plussat: "The cheese and the bread"
Miinukset: "The unprofessional staff during boarding and food serving"
Plussat: "It was on time"
Miinukset: "Food was AWFUL! Better to serve nothing"
Plussat: "Boarding was very efficient"
Miinukset: "Losing my luggage after checking it at the gate when volunteers were needed."
Plussat: "Lovely crew, clean toilets"
Miinukset: "It's an a380, stains everywhere, aisles between seats narrow even for business, caos at CDG, no clear queues, ground staff shout at passengers, food selection good but huge gap between describtion and reality, in JFK we waited for 30 minutes cause the docking spot was too narrow for the captain, sky priority? The economy got their bags before 1st and business."
Plussat: "The crew was very nice and helpful."
Miinukset: "The food was really poor. The chicken was as dry as it can be. The food taste was poor. I flow 3 weeks ago with KLM and the food was pretty good for flight food. Plus I didn't get my baggage at the end."
Plussat: "Efficient check-in."
Miinukset: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Miinukset: "Our first leg from Paris was delayed and we missed our flight to Dubrovnik. We then had to hire a car and drive 6 hours to ensure we wouldn't lose a day more of our holiday."
Plussat: "Was upgraded to Business class, so the food was acceptable. Comfort score also reflects the Business class seat. Cabin crew were friendly and efficient."
Miinukset: "One bag did not arrive in Toronto, apparently delayed in Paris."
Plussat: "The food, the facilities, the seat, everything."
Miinukset: "Airport handling is catastrophic. A lost bagage created the twins to be locked. Half an hour and we could not enter. Delays and huge mess in front of police checkpoint. No announcement and no care for passengers approaching departure time. And to top it all no announcement of any delays. Had to cheat my way through the priority line and run a sprint through security and beyond. Reached the gate to note that there was a delay of 5 minutes.... Grrrr"
Plussat: "The crew was friendly."
Miinukset: "One of the engine was smoking just as we took off. This should have been checked beforehand that it was working correctly. The pilot missed the first landing, was going too fast and had to turn around. We circled the London eye 3 times. When we were actually landing it was extremely bumpy and on the way down the plane was tilting back and forth a lot. They were going too fast when we landed as well, I have never been in a plane that has landed so poorly, and I have travelled a lot and used many different airlines. It was worse than any budget airline I've been on. As we were driving back to the terminal, the pilot stopped short for some reason. Things were not explained clearly. I will not be flying with airfrance again and will be sure to spread the word of this awful experience."
Plussat: "Crew was very nice and helpful"
Miinukset: "Old airplane with very low amenities. Plane still had ashtrays"
Plussat: "Super comfortable even in coach (upstairs). I was impressed with service and quantity and quality of food. Would be pleased to fly them again."
Miinukset: "Seat did not recline as much as normal aircraft."
Plussat: "I have been Flying Blue platinum for six years in a row. I often wondered why I never got a complimentary upgrade... Well, I can no longer complain: I was very kindly invited to move across that curtain. Of course, in short haul (2-hours+) A321 flights, all seats are created equal, business or main cabin... But the attention was there, excellent service, and gourmet food too. The whole experience was great. I'll go on flying Air France with fewer regrets."
Plussat: "Great service by attendants Spoiled us with food"
Miinukset: "Not easy to find reader boards at Paris airport. Also security almost made us not make connection"
Plussat: "should let first board passenger in rear rows and not everybody together."
Plussat: "Nice comfortable plane and excellent crew"
Miinukset: "We had to wait ages for one passenger to board. This made us miss ur slot and we arrived 90 minutes late in Paris. The plane should have just left without her. The breakfast on offer was terrible. We booked through Flybe, with our reference no and a flight no that was different from Air France. We could not book in on-line with this no, and could not do it automatically at the airport either. We had to book in at the desk. Same thing on the way back, except that even at the desk, the Air France check-in man had difficulty. He told us first of all to go to Flybe desk, but we couldn't find it and had to come back.What went wrong here? It was a shambles. I hope I will get a response to this."