Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Finnair arpoi edellisenä iltana check-in:ssä mieheni riville 29 ja minut riville 16 eikä näitä voinut muuttaa. Finnair rahastaa kaikesta, vaikka ei tietääkseni ole ’halpalentoyhtiö’. Mustikkamehumukillinen on ainut, mikä kuuluu hintaan. Menolennolla KLM tarjosi suolaisen ja makean välipalan kaikkine juomineen (kahvi, mehu, virvoitusjuoma, olut, viini). Kännykän voi ladata. For free.
Nopeaa toimintaa, kaikki sujui hyvin.
Matkatavaratietomme puuttuivat järjestelmästä. Turhaa vaivaa moisesta asiasta. Valitin suoraan Finnairille.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
Plussat: "Free movies"
Miinukset: "Free wifi. Better movie selection"
Plussat: "Everything was nice."
Miinukset: "Nothing to complain about."
Miinukset: "Service very cold and rare to find. For some reason finnair doesn’t announce boarding"
Plussat: "Crew is amazing"
Plussat: "Crew great."
Miinukset: "Seats too close together. Armrest on aisle could not be raised making exit almost impossible."
Plussat: "A350, smooth and quiet. Nice plane"
Miinukset: "Seats in business are a little crowded and close together. opening to get in and out of seat is minimal"
Plussat: "Larger airplane, good seat."
Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"
Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"
Plussat: "blueberry juice, service and friendliness"
Miinukset: "no choice of food, little space between the seats, touchscreen and headphones didn't work, for over 8 hours flight this was significant set back"
Plussat: "reasonable leg room comfortable seat"
Miinukset: "No choice of food and service was quite slow but meal was fine the breakfast was ghastly a continental option would be much better"
Don't choose KAYAK. They avoid any responsibility.
Flight from Chicago to Los Angeles was terrible On my ticket said economy plus which that is what I paid for but didn’t get a seat As economy plus
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Plussat: "See previous note about lost bag."
Miinukset: "See previous note about lost bag."
Plussat: "The onboarding process was awesome! The rest was mediocre at best. The cabin was friendly but not helpful. They had weird policies which we have never heard or seen elswhere. The flight had huge screens that won't turn off, it was freezing cold and the crew had no idea how to help."
Miinukset: "More knowledgeable crew and maybe more crew members, as there were too few and the service took more than 2 hours to complete. Never seen that happen on a 7 hour flight."
Plussat: "On time. Arrive early. Smooth flight and landing."
Miinukset: "More meal options. Only chicken for dinner. I’m vegetarian."
Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"
Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Plussat: "Efficient friendly service."
Miinukset: "We were economy so no food was provided, as expected so cannot rate. No entertainment was offered either."
Plussat: "Everything!!! Excellent service"
Plussat: "great service flight was on time luggage was on time"
Miinukset: "40 minute delay No food on a three-hour flight, first European airline to implement the same policy that US airlines have used for domestic US flights"
Plussat: "Good, basic flight"
Plussat: "Nice aircraft (A321) and informative ground staff."
Miinukset: "The take it or leave it attitude of the cabin crew (amazingly casual) and SAS’s persistence in having two standards of service in the one cabin - free food & drink up front, however only tea & coffee or a cup of water up the back and you can pay for the rest."
Plussat: "Very friendly crew. Landed on time. The plane was full but it was no panic during disembarkation - everyone was silent. I have never seen anything quite like this before!"
Miinukset: "We arrived late in Copenhagen and I had 20 minutes to catch my connecting flight. Even though I was checked-in for the Copenhagen to Athens flight it left without me. I was then transferred through Prague to get to Athens and again missed my connecting flight through there. Now I am stuck in Prague looking for a flight to Athens and most likely will miss my next flight from Athens to Karpathos and will again be stuck in Athens because there are no flights out to Karpathos until 19 of May, 3days from now. I was physically in the Copenhagen airport and could have made that flight, I feel that since I was already checked in they should have waited for me and allowed me to board. Now I will Be missing work!"
Plussat: "The 2 gate agents were very helpful and nice, as well as the on-board flight attendants, all were very professional and did a good job for the most part."
Miinukset: "a few little things, nothing worth mentioning..."
Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Miinukset: "Didn’t have veggies good on board"
Plussat: "All went well !! On time friendly staff ."
Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."
Plussat: "It was a normal flight, only a few hours long. The crew was very nice."
Miinukset: "Once again, just some leg, and arm space issues but that's to be expected."
Plussat: "The flight crews were great. The entertainment on the long flight was good. The food was abundant."
Miinukset: "While in Stockholm we had a flight delay and multiple gate changes. The lack of communication was frustrating. The food was too spicy for my taste as well as my 2 yr olds. No options were offered on the menu."
Plussat: "Fast on fast off"
Miinukset: "We got moved twice and then to a middle seat. Why have checking at all?"
Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"
Plussat: "Comfy seats. Good good service. Great video options."
Miinukset: "SAS staff seems sort of cold and cranky."
Plussat: "This was one of the best airlines we've flown. Great food, plenty of room, friendly stewardesses and good service overall. We will definitely try to book with SAS again."
Miinukset: "Nothing. There was nothing to not like. In fact they fed us too much!"
Plussat: "Boarding should be done like this on all airlines"
Plussat: "The crew was friendly. There were many empty seats so I had a row to myself."
Miinukset: "Being jolted by turbulence and turbulence while landing. Boarding in Thessaloniki was a little uncomfortable as we had to stand in a hot bus with no circulation on the tarmac while waiting for all passengers to board."
Plussat: "I liked the movie quality and overall order of the stuff and the flight."
Miinukset: "Since when do I have to pay for wine? :( Also, too few movie choices."
Plussat: "The service was terrific and the flight was quick and easy."
Miinukset: "Geneva airport was a zoo! Oslo was very nice."
Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."
Plussat: "The crew and the flight and the booking etc. is all very good and easy. I greatly trust and enjoy SAS"
Miinukset: "The crew and the flight and the booking etc. is all very good and easy. I greatly trust and enjoy SAS The one hour wait in line directly to get in at the gate is a bit odd, to board the plane. For me the seats are about 2 inches short and legroom and I just don't have space for my legs"
Plussat: "Clean and good food."
Miinukset: "It was a fine flight. Nothing to worry about. I liked it."
Plussat: "Short flight, friendly crew."
Plussat: "Everything worked well."
Miinukset: "Movie selection could be lager."
Plussat: "short - efficient"
Miinukset: "no problems"
Plussat: "•Food was good •Wide variety on entertainment system"
Miinukset: "•Second bag was $120 •Boarding by group number would be more efficient"
Plussat: "Good more of the same."
Miinukset: "After losing the bag they had charged me 60 Euros for, it took them over 24 hours to trace, retrieve and deliver the bag. They made no offer to refund the fee, which any reasonable company would have done."
Plussat: "Food good, comfortable plane, smooth flight, on time, baggage handled properly"
Miinukset: "I and my 2 children, 10 and 8, thought the dinner was really bad. Also, entertainment selection was lacking. Other than that I thought sas did a great job with the flight."
Plussat: "Quick boarding and unboarding! Made up the time when we left a little late."
Miinukset: "Didn't get a little back of pretzels ;)"
Plussat: "Sear had great leg room."
Miinukset: "No complaints at all, the pilot did a great job!"
Miinukset: "Crew at check-in at ARN extremely unhelpful. Got conflicting advice on how to check in my back pack. The whole chaos resulted in the fact that my back pack never arrived in CPH. Nobody helped me much at CPH airport as well. I had to personally go to CPH airport to pick up my luggage the next day. No compensation was offered. I was really disturbed."
Miinukset: "Gate attendant in Stockholm was not pleasant to my travelling partner, when she was concerned about me being able to get on the flight in the rush from leaving the very delayed flight from Reykjavik. she was not empathetic; was unhelpfully directive, impatient."
Plussat: "They had a kiosk, which was nice. In the US (Dulles) on my way out, I had no way to print a picket without waiting in line. I don't have a printer at home and the mobile ticket system was not working, so I had to wait in a very long line despite the fact that I had no luggage just to get my ticket. Every other airline had a Kiosk. In Gdansk, I was glad to see that they had a kiosk."
Miinukset: "Although I could print my the ticket for the first leg at the kiosk, I could not print the second. I asked the woman at the desk, and she could not print either. I had to fly to the connecting airport with no connecting ticket in hand."
Plussat: "Overall the flight was ok."
Miinukset: "Each time I fly SAS, it seems that a service that was free must now be paid for."
Plussat: "Friendly crew, the plane was Very new and had wonderful screens for viewing entertainment."
Miinukset: "Not enough leg room."
Fast, good loads in and out, totally worth of price.
Plussat: "Fast flight"
Miinukset: "As always delay and on buda airport pretty chaos during off board but not due ryanair staff but wrong airport organization"
Plussat: "All cood and grow its fantastic"
Plussat: "Staff on Ryanair always pleasant and good good, flight smooth and always on time"
Miinukset: "Nothing about this Flught I didn’t like"
Miinukset: "It was late. Usual hearding us into pens like cattle . Hurry up and wait"
Plussat: "Ryan sir is the worst airlines I traveled with we cant check in via their website. Third website never work for many people on July 31 for check in . They say $10 for small check in bagged but 25 $ for each at airport . We tried hard to check in online but can’t able to add the bagge online . Worst"
Miinukset: "Lovely friendly staff, perfect flight, smooth take off and landing"
Plussat: "Left on time. Arrived on time. Comfortable flight."
Miinukset: "Poor signing for non priority passengers."
Miinukset: "Comfort of the seats"
Plussat: "My window seat. We were late taking off, yet still arrived 5 minutes early."
Miinukset: "The passenger beside me having some spacial awareness and keep his elbow out of my seat."
Plussat: "Save trip Good flight"
Miinukset: "Chaos at start off"
Miinukset: "Boarding was a mess and we landed very roughly"
Plussat: "I appreciate that the flight time was short and we landed safely. It was convenient to be able to check in online and the app is straightforward to use. Outbound flight was pleasant and seamless."
Miinukset: "Return flight - No announcement, departure board update, explanation or apology for the delay in flight departure. Passengers were called to board and left waiting in line for over an hour with zero communication as to why we were unable to board our plane. This was my first time flying with Ryan Air and I was greatly disappointed. Budget airlines should not equate to budget customer service."
Plussat: "Overall an uneventful flight"
Miinukset: "Delayed flight again. Ryanair evening flights keep getting delayed, so you end up missing the last train."
Miinukset: "Sneaky pricing methods set up to catch you on return flight when you have no option but to pay to get back with dreadful unprofessional staff. I will never fly with them again if I can help it.i will go out off my way to tell as many as possible to never use or trust them."
Plussat: "New plane was comfortable."
Miinukset: "Very late service. Crew forgot about our row during the drinks service. Usual chaos from Ryanair's aggressive seating policy although people managed to swap themselves around to sit together. This wasted more time of course."
Miinukset: "The plane smelled pretty bad.... like urine"
Plussat: "Food was hot and tasty."
Miinukset: "Near 2 hour delay."
Miinukset: "Issues getting checked in. Multiple lines which we were ushered from and to only to be told to go back to self check kiosk. By the time we get to self check kiosk for the 2nd time our gate is closed and we’ve missed our flight. Not sure why the person at the check in counter couldn’t check our bags for us and get us moving through security??? No offer of any reimbursement and additionall cost for new flight later in the day at more than twice the cost of the flight we missed. Lack of clear direction or any semblance of customer service. I guess you get what you pay for..."
Plussat: "Got from point A to point B without any hassle. I passed out as soon as I got on the plane and there was nothing that kept me from sleeping."
Miinukset: "Boarding seemed a bit tedious and there was a lot of unnecessary standing around."
Miinukset: "Notification of flight cancellation even though the flight departed on twitter. Flight should have been cancelled as no transport links to Dublin Airport due to adverse weather."
Miinukset: "The rest especially the quick boarding ( 1h30 to wait )"
Plussat: "On time"
Miinukset: "Not smooth landing"
Plussat: "The flight was comfortable enough for a short haul flight. Hostesses were fine I didn't have the need to deal with them tbh not very happy looking"
Miinukset: "Delayed. This happens so it's fine. We get to the gate to then have to load our own non priority bags on the baggage carriage ourselves with people pushing others off the back side (accidentally). That was not well orgakised at all. I don't understand why we have to pay to sit together? Seat here available to have people sit together. It's a terrible money making tool especially if you have older children who are nervous flyers it means you have no choice but to pay which is unfair"
Miinukset: "Being charged $50 a bag was not cool when the tix only cost $22"
Plussat: "All is well"
Miinukset: "More destination"
Plussat: "The crew traveling out of Rome was pleasant is the only thing positive I can say."
Miinukset: "-we paid extra for priority boarding and did go through the line first to board the shuttle to the plane but then they had everyone else from the overbooked plane crowded like sardines into the same shuttle. It was a waste of money. -traveling to Rome on Ryanair we took samsonite carry on luggage onto the plane with no problems. Leaving Rome we were told to recheck our luggage size. The wheels stick out a little and they made us pay 100 Euros to check our bags. Once on the plane we saw many passengers with luggage and bags much larger than our own and did not have to pay to have them checked. We were the only Americans on the plane. -The seats do not recline and are at a 90 degree angle which is very uncomfortable for a 3 hour flight. -the crew traveling to Rome was very rude. -the seats were dirty with food and crumbs before I sat down and there was trash and food on the floor. It is as if the plane is not cleaned routinely."
Plussat: "Fast boarding. I exchanged place with a stranger with no problem ."
Miinukset: "There's not a lot of space for your legs but that's an airplane problem and not really ryanair only. They took off the little basket space from the seat in front of you so you have nowhere to put away your stuff which is very annoying. You have ton pay for everything on board, absolutely nothing is free and it's ridiculously expensive."
Plussat: "The ground crew personnel were great!"
Miinukset: "My flight was cancelled for no good reason minutes before boarding. No compensation was offered as to hotel or food. Hence, I had to pay for food until the next flight the following day. (Only flight per day) and had to wait at the airport overnight. The flight for the following day was delayed by 2 hours...with no explanation. A very unhappy customer!!!"
Miinukset: "They charge for everything and if you don't make prior payments using the app prior to flight they are going to charge you triple at airports. $70 for printing boarding passes at airports and $200 in luggage fees! I will never use this airline again"
Plussat: "The price. Period"
Miinukset: "Legroom non-existent. Sardines have more room in their can."
Miinukset: "Not organized by any means We went back and forth in line. No one communicated that we needed to prepay before we stood on the long line to check only to get upfront and asked to go to another counter Staff not polite seemed annoyed Then after paying, got back in line and they didn't even ask for receipt of payment"
Miinukset: "Complete chaos at the airport, with no real queue. Just had blobs of people crowding around counters with no indication of which one to got to if you needed to check in, print a ticket, or check a bag. No one was available to answer questions about which counter to go to, and when you finally waited and got to a counter, the attendants were very dismissive and rude."
Miinukset: "Flight was late. Made me check in my carry on while there was load of space in the plane Ryansir boarding staff were their usual horrendous self. Obnoxious and seemingly happy to harass travellers for few cms of lugage"
Miinukset: "I thought the price from Madrid to Rome was really good. Just didnt realize you end up paying more than a regular flight price with all the luggage fees"
Miinukset: "annoying web site. annoying weight restrictions."
Miinukset: "Ryanair wouldn't let me cancel my ticket or get a refund. Sad!"
Plussat: "Early arrival."
Miinukset: "Disorganized. Stand in line 3 times. The fare should includes bags or state that when booking for flight. Was not show we have to pay for seat assigment."
Miinukset: "i was charged for still water. you are flying in a pressurized cabin for over an hour, and you don't feel obligated to offer them the most basic of services, like water. when will you begin to charge for using the toilets?"
Plussat: "Was not able to fill out this survey on my IPAD, but I would have given it a great rating."
Miinukset: "The flight was overcrowded, cramped, and loud. The passengers were boisterous with no attempt by the crew to control them for the comfort of other passengers."
Miinukset: "We have never flown Ryan Air before and are not from Europe. We booked or flight one day prior to the flight and were shocked to show up at the airport and pay 90 euro to check in at the airport. This is simply a price gouge. I understand a small, nominal fee for this but not 90 euro! That is asinine. I will purposely avoid Ryan Air in the future as this leaves a bad taste in my mouth."
Plussat: "Boarding was cramped and it seemed like they ran out of overhead storage fast but everyone got safely on and off the plane."
Plussat: "Nothing expect that it was a direct flight and despite leaving late, we arrived on time."
Miinukset: "The plane was uncomfortable, the staff was rude, boarding was a NIGHTMARE, check-in was stressful, everything seems to cost extra, and take off was delayed due to a passenger not feeling well and being unsure whether or not we could fly with him on board."
Plussat: "The two seats next to me on the plane were vacant, so I was able to spread out and pretend I was in first class."
Miinukset: "They have you stand in line 30 mins before the flight. By the time you board the plane, you're stiff and unhappy."
Plussat: "I like the prizes.The flight is ok,safe,"
Miinukset: "I don t undestand why we must check our visa, Which visa? Uruguayan citizens dont need visa to travel to Europe. But to travel by Ryanair we must lwaste our time and nobody knows why. Please, I need an answer."
Plussat: "Great flight"
Miinukset: "Selling many things on board"