No entertainment. Uncomfortable. 6 hour delay
Denied boarding at the document check line. In line with all the other passengers but were the only ones denies boarding. We’re told the gate had closed.
No screen map on in front of you to track the flight like Turkish air! No food or coffee for 2h30 just a small plain water and a very small piece of chocolate🤔
Plussat: "Vegetarian option of the food. Constant hydration"
Plussat: "crew attentive the plane is very clean"
Miinukset: "I paid $100 extra for extra leg room. I was put right next to the bathrooms. All night long people were standing in line to use the bathroom. My extra leg room was taken by people standing in the space and actually stepping on my foot. Not worth the extra $100."
Plussat: "Lufthansa should keep up the standard."
Miinukset: "The delay on the arrival time at Abuja because some passengers are transiting to other cities."
Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."
Miinukset: "The fly was a little late."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Miinukset: "Not sure about booking with flyus. Com- next time I will prefer not to use Kayak if flight is booked through flyus.com"
Miinukset: "Tight seating"
Miinukset: "Had a connecting flight, both were with Lufthansa. There was an hour between the two flights. We went straight to security and immediately to the boarding gate but they had closed the gate and would not let us board, even though there was 15 minutes before the flight was due to leave. We were refused a refund and had to move flights to another airport 2 hours away and then had a 5 hour delay. We lost our car reservation as we would arrive too late to collect, we also couldn't check in to our hotel as planned as the hotel only allow check in until 11pm; we would have got there at 1am, so then had to book another hotel for the night. Airport staff at Lufthansa told us they could not help and told us to go away!"
Plussat: "The airline crew was responsive and professional. The flight was also very smooth."
Miinukset: "The boarding process was like a buffet: first come first served."
Miinukset: "Boarding was a zoo as the system was down -not very organized either. There was one crew member who was extremely rude and even as people boarded by her section did not greet people. Skipped a few rows with drinks and then told them there was no time to bring even a glass of water. Fortunately another crew member (who we also asked as they went by) brought water to those she had skipped who wanted it. My TV monitor was not working. Aging planes - need a thorough cleaning. The announcements were garbled and very difficult to hear."
Plussat: "I like Lufthansa, I feel safe with them. Crew was nice, flight Chicago- Frankfurt very comftarble."
Miinukset: "My daughters tv didn’t worked it was 8 hours flight, food- beef had not eatable pieces of meat with vains only- we had choice of beef and pasta only no chicken."
Plussat: "Food service everything"
Miinukset: "Everything was just perfect"
Plussat: "Easy. Clean. Friendly."
Miinukset: "That we had to pay extra to reserve our seats."
Miinukset: "Boarding and departure was late."
Miinukset: "Pathetic food, and really rude crew by the standards of an international flight."
Plussat: "Good connection time and easy to get through security"
Miinukset: "Passports had to be checked and it delayed boarding. Everyone was frustrated"
Plussat: "Comfortable seating, very good and pleasant crew."
Miinukset: "Online seat reservation didn't work. Limited food choices and no vegetarian/vegan options. Big selection of movies and music, but quality not so great."
Miinukset: "Nothung that i can think of"
Plussat: "entertainment organized boarding at O'Hare airport"
Miinukset: "1. I was in economy class. The rows are too close. Passenger in front of me leaned his chair back and the tablet/tv was IN MY FACE. 2. The passenger behind me was trying to move his legs and constantly was pushing my chair. 3. Announcements were not loud enough. Barely heard it."
Miinukset: "The delay of the flight without thinking of how to take care of the passengers or even appease them after almost 4hours delay"
Plussat: "The flight overall was smooth. The staff was great and friendly. I normally don't like flying but if ii had to fly again I would pick Lufthansa."
Plussat: "Flight was an hour delayed for no reason. I missed my connection that I had 2.5 hours to catch"
Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."
Miinukset: "The seat-back screens were very annoying and not very responsive."
Miinukset: "2 hour delay"
Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"
Miinukset: "The special meal I got was not the same as I ordered."
Plussat: "my favorite airline"
Plussat: "Nothing was extraordinary."
Miinukset: "Seat comfort. Entertainment. Toilets far from the premium zone. Meal choice. Wine choice, headset. All sub par compared to other airlines in the premium economy space. In particular, Qantas is much much closer to business class than to economy class in it's premium economy product. Lufthansa is just not delivering value to this segment."
Plussat: "Crew was great"
Miinukset: "The flight was late, They kept us in the plane for 20min And bagages are delay...."
Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."
Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."
Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."
Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."
Plussat: "Again, I appreciated the big meal, dinner, about 2 hours into the flight. Nice to have real metal utensils, not plasticware, to eat with. The 'snack' at the end of the flight was more of a throwaway:(pizza or) "Sausage": six one-inch hollow spheres of sausage with a hint of Dijon(?) sauce inside, all served with a mmedium-sized dry chewy roll. Nice to get wine, or maybe beer(?), with dinner at no extra charge, served from regular wine bottles, not individual-serving containers."
Miinukset: "The huge plane was completely full; no handy empty seat nearby to stretch out into. Took forever to board and exit the plane."
Miinukset: "1 meal 10 hour flight 6 hr delay. - temp control"
Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."
Plussat: "Great flight attendants, very organized, punctual, and the planes were very clean. Amazing company."
Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."
Plussat: "Thank you for the smooth flight"
Plussat: "Overall good flt crew.....and service. Good food & selection. Clean airy plane"
Plussat: "The food, the crew and the entertainment were top-notch, best flight I've been on. Economy was more comfortable than other flights :) will always try to fly with Lufthansa in the future!"
Miinukset: "Boarding was very chaotic"
Plussat: "Crew was great, food and beverages were fine"
Plussat: "Smooth flight, good entertainment system, nice new plane"
Miinukset: "Very cramped seats, small movie selection, food was average"
Plussat: "I know that the airlines can't do anything about this, but when you have a nice crew and polite passengers around you, it makes this long transatlantic flight so much better. I have had some horrible people next to me on these long flights and believe me I could not wait to get off. This one was a very pleasant one, time just flew by- before I know it, we were in New York."
Miinukset: "Tight space for a 6'2" guy but I know it is a norm on all of the commercial airplanes and the people around me managed just fine."
Plussat: "The crew was very nice. They had a decent selection of movies for the flight. The plane was clean and looked very nice."
Miinukset: "Seats were small and uncomfortable. Meal wasn’t included. Food available as snacks was sub-par."
Miinukset: "The plane was stuck on the tarmac for several hours , resulting in a late arrival. No free drinks were served. The seats were uncomfortable. As a result, I only got a couple or hours of sleep on the plane"
Plussat: "The Dreamliner was great, Entertainment options were good"
Miinukset: "Boarding at the airport but not Norwegian's fault"
Miinukset: "Forgot my special food No big deal"
Miinukset: "Boarding was a disaster, nobody knew where to go. Flight was delayed because they couldn’t get all the luggage on. Food for purchase was horrible, and they even ran out of food to buy."
Plussat: "We upgraded to the premium seats, which is VERY worth it. The service was great and they were dressed like I was flying in the 30's with their matching gloves. They had some technical difficulties with the plane, so we left 2 hours late to fix the issue. Luckily, our comfy seats made it easy to wait"
Miinukset: "The Paris airport had barely any waiting room, and when they called out Premium seating, we didn't know where the line was due to all the people standing around. They needed someone calling out for hands and guiding us to the line."
Plussat: "Free wifi was great!"
Plussat: "Norwegian air flies the new 787 Dreamliner which makes the flight more comfortable, quieter and pleasant. The airline crew could have been a bit more hospitable, they didn’t seem very friendly to passengers. I’m not sure if this was attributed to the fact that everything on board is sold"
Miinukset: "At check-in I asked to be upgraded to the Premium Cabin and was told I could do so by paying the upgrade fee, then I was told that there were no more premium seats available on the flight. I wasn’t even offered to pay to select a different seat and I had arrived 4 hours prior to take off."
Miinukset: "We sat right by the kitchen galley. It was very noisy"
Miinukset: "It was perfect! Short flight but the crew very professional- handing over deinks food and even candies!"
Miinukset: "I was denied the vegan meal that I purchased for this flight. Two of the crew members treated me like they believed that I was lying and trying to scam a free meal. His list was inaccurate, but we were in the air and I had no wifi to download my receipt and prove it to him. Two of the crew members tried yolo derby me a glass of water (eventually I got at least that). Then they said they would provide a vegan meal, however what they gave me was vegetarian instead and I am allergic to dairy and grapes/wine so I could not eat it. I was very disappointed to see that Norwegian crew members are not well trained on this distinction. Further, all other beverages and meals were denied to me. I sat through a transatlantic flight with only the food and drink that I happened to bring on board myself. At no point did the crew members apologize or acknowledge that it was their mistake. This will be the first and last trip on Norwegian airlines for myself and my friends/ colleagues."
Plussat: "Cheap flight that left somewhat on time. The middle seat wasn’t open so it made for a pretty easy flight."
Miinukset: "No beverages or snacks. Nothing to watch and the plane was dated."
Plussat: "Boarding was fairly fast"
Miinukset: "After our initial meal, we got no more drinks or snacks for 8 hours. We were hungry and thirsty - and we were in premium seats. Perhaps they can serve the second meal sooner or at least offer some chips or snacks a few hours after the first meal. This was not an overnight flight."
Plussat: "We liked nothing"
Miinukset: "Super budget airlines. Nickel and dime you for everything including water on a 5 hour flight. The flight was delayed but they never posted it and I have no idea why they have boarding groups since they allow everyone on at the same time. All the magazine says they have charging ports-they don’t and the WiFi is spotty at best.."
Plussat: "No trolleys. Difficult if you have to carry a lot of luggage from an international flight to a car rental"
Miinukset: "Everything I feel like I went back to the 80’s Very rude crew Lost language and my friend on the same flight"
Miinukset: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"
Plussat: "Flight crew were super nice and accommodating, movie choices were excellent, food we ordered on board was pretty tasty (but surprisingly tiny portions)."
Miinukset: "The staff at the gate at Charles de Gaulle were bonkers, so incompetent that they looked like a Saturday Night Live skit, creating chaos while the boarding passengers tried to act like grown ups and keep their cool. They called over 50 passengers up to the desk by name, gave us no reason, and we milled about in confusion. A passenger in a wheelchair who clearly needed someone to push him was told repeatedly to wait while they did NOT call for help, until someone threw a small fit on his behalf... Then they loaded all the wheelchair and pre-boarding passengers dead last. Passenger lists and boarding pass stubs were repeatedly dropped on the floor, passenger confidentiality was disregarded, and the desk staff alternated btwn arguing openly among themselves and not communicating with eachother at all. Totally unprofessional."
Plussat: "Board crew were pleasent and helpful."
Miinukset: "Plane was dirty."
Plussat: "The staff was friendly, and the entertainment was great."
Miinukset: "I was forced to sit separate from my partner, who I was traveling with."
Plussat: "new plane, nice system for ordering food, good entertainment"
Miinukset: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."
Miinukset: "The cabin crew didn't have any personality, and didn't look happy most of the time, a smile goes along way. When you look for a cost effective flight especially when flying with family including 2 young children you think it is good that the flight costs were quite good, however when you add in the additional baggage fees each way and the reserving you seats so you can all sit together the overall flight costs including the extortionate food prices on board makes them out to be much the same if not higher than that of one of the premium airlines that already include all those things in your flight cost. Not to mention when arriving home in Boston around 40 passengers bags had been left in London and there was NO Norweign staff available to help with this, it tool numerous requests from passengers as well as the flight services people to get a Norweign member of staff to come and help. SO there were a lot of unhappy passengers. I will be seriously considering whether i use Norweign any more in the future because of this."
Plussat: "The 787 Aircraft was nice."
Miinukset: "3+ hours of delay on a 6 hour flight isn't acceptable (DY7148 from Boston to LGW on Jan 7 2018). After late arrival of the aircraft, "weather" caused a 1 hour delay in boarding and another hour of delay for loading bags. The only "weather" in Boston was "cold" (aka winter). Perhaps they'd have to cancel the flight if someone saw a snowflake."
Miinukset: "Horrible seats. The lady that checked me in did not understand my request"
Miinukset: "an hour + late an hour + late boarding an hour waiting on the plane for a few reasons"
Plussat: "Barcelona didn't tell us our flight was delayed until an hour after we were supposed to take off. At least have the decency to let us know in case we have to make other plans."
Plussat: "The equipment was top-notch. The staff was friendly and efficient. The food was appropriate to flying. The price was right."
Miinukset: "The negatives were so minute that they are not worh mentioning."
Miinukset: "The flight was operated by HiFly. Communication about delays (5+ hours) was terrible and non-existent for the most part."
Plussat: "Value was great. Though not lie flat, seats had a good recline and were comfy."
Miinukset: "There were no pillows or amenitt kits and video selection was thin but for the price, who cares?"
Miinukset: "They didn't dim the lights as much as previous flights, which would have helped to sleep. However, none of the tv's for entertainment were working for the entire flight. I know that the flight attendants attempted to reset it a couple times, and that it was out of their hands, but it made the flight very disappointing."
Plussat: "Norwegian is bare bones, but this flight on the Dreamliner is very comfortable. It ‘helped’ that the delay meant lots of people cancelled and there was a lot of spare space on board."
Miinukset: "It’s a long flight with no drinks... but with Norwegian you know what you sign up for! Water is $3. The 5 hour delay left something to be desired, but Norwegian texted me early so I knew not to head to the airport."
Miinukset: "Since I didn't order food I cannot comment."
Plussat: "The price was awesome, the Dreamliner was shiny and new, the crew was pleasant enough. Any shortcomings of the flight were minor compared to the price and overall experience, which was fine. I was prepared for a discount flight experience and thought it was all okay."
Miinukset: "The in-seat entertainment system was busted - but then I hadn't expected anything, so didn't really miss it. The charger did work. The location information did work, including simulations of the view from the cockpit and windows. You have to pay for everything except water poured for you."
Plussat: "The plane and plane ride."
Miinukset: "I understand there is construction but your NY terminal is dirty, uncomfortable, no modern conveniences nor decent restaurants. And boarding was a cluster duck."
Plussat: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
Miinukset: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("
Plussat: "New Boeing 787, Very nice plane, comfortable, great entertainment. Watched 3 movies I had missed."
Miinukset: "Online checkin and seat selection did not work. We still got the 2 aisle seats we wanted but not together."
Plussat: "Every trans-Atlantic flight I've had with Norwegian has been on a Boeing 787 Dreamliner, which is an incredibly comfortable airplane compared to current standards. Ventilation and lighting are superior in a way that I doubt can be corrected on older aircraft. Norwegian's crew are *superb*. I've never had such snappy service on an aircraft; ordering via the built-in touchscreens is quick and straightforward. Also, I pre-bought the meal for a 7-hour flight, and it also came with a snack near the end, and each came with a drink."
Miinukset: "The food is not as good as Turkish Airlines. I don't think you can order anything but snacks and sandwiches if you don't pre-order, which isn't very enjoyable on a trans-Atlantic flight."
Miinukset: "People lining up too early in advance, not clear what was for free on board or had to be purchased based on buying ticket through Norwegian vs. not Norwegian, 2 different baggage claim carousels"
Miinukset: "Flight 3h delayed, missed connecting flights"
Plussat: "The food was fine, but not really enough. Beer was available but not wine."
Miinukset: "The crew was indifferent and the boarding was disorganized. At the last minute I had to have my bag checked and wasn't given a receipt and my boarding pass was temporarily lost."
Plussat: "Brand new plane 2 chargers per seat Don't overbook/overcrowd flights Didn't charge for checked luggage"
Miinukset: "My flight was delayed the same day which would make me late to my connecting flight, so i had to cancel it and book another one with a different airline. No i need to wait a few days for a full refund"
Miinukset: "NO WI-FI"
Plussat: "Pretty comfy plane"
Miinukset: "I don't live the food; somewhat had cardboard taste. I would also recommend giving out more water on he flight. Easy to get dehydrated."
Plussat: "Not alot to like."
Miinukset: "There was chaos getting on to the 737, the boarding process was not organized by zones. So boarding took a very long time. There was little room between the seats. There was no entertainment, and the TVs were shared."
Miinukset: "cramped seats"