Halvat lennot Maléén

Plussat: "Crew was great. They made up for mistakes in a positive and amenable way."
Miinukset: "Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing."

Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"

Plussat: "Every thing"
Miinukset: "Service"

Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."

Plussat: "Yes"

Miinukset: "The check in at Denpasar is horrible. The airport services are very inefficient."

Plussat: "crew amazing,"

Plussat: "The crew was absolutely amazing"
Miinukset: "More movies on the system"

Plussat: "The crew were great and served food timely. The seats were also comfortable and we traveled with infant. The crew was super supportive for parents with infant."
Miinukset: "dont falsely claim that you have wifi if you cannot connect to satellite. The ground staffs needs training on behavior and how to treat infants."

Miinukset: "Te long transit time in Qatar."

Plussat: "The service was perfect the aircraft was clean and tidy. The pyjamas were a great added bonus and comfortable."
Miinukset: "There was nothing to complain about."

Plussat: "Staff on the plane is fantastic."
Miinukset: "No option to pick a seat in economy class."

Plussat: "Last row seats are never optimal but tha flight attendants were above par!!!"
Miinukset: "Wonderful people! Cannot day enough about the difference that makes."

Plussat: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. One of the economy rest-rooms were out of order and I was allowed to utilize the business class restroom by the flight attendant. Head bursar was very apologetic and sympathetic about the whole issue. Enjoyed my flight, again on Qatar!"

Plussat: "Went out of their way to be helpful"

Plussat: "The flight attendants were professional and polite, I requested low-fat meals and they were good, the entertainment was very good, the air temperature was comfortable, most flights I had were on time."
Miinukset: "The legroom was a problem. Seats are kind of narrow, and then, with the lack of legroom it’s somewhat challenging to shift your legs, especially when the seat in front of you goes back! I felt like the person was almost in my lap. My cup even got crunched. I think my biggest issue, though, lay in how I was treated after paying $127.00 to obtain a day pass for the lounge each way. For my inbound flight my purse was branded with an “economy” class luggage type tag, and I was made to feel as though I was trying to sneak in. I had to show my boarding pass a number of times to employees after asking for the location of the lounge in order to be directed there, and then my credentials were examined as though I was trying to get into Fort Knox. Upon arrival at the desk, I was somewhat tersely informed that I had 6 hours. I went out of my way a bit in order to fly Qatar, which is supposed to be so wonderful, and I was underwhelmed. I’ve had better experiences on Lufthansa and Turkish Airlines."

Plussat: "There is a reason Qatar was ranked the best airlines last year. From service that was above and beyond, whether on the plane or in the airport and lounges. The nicest and most attentive people. Outstanding menus and comfort on the plane."

Plussat: "Superb service. Excellent quality of food. Flexible dining time. World’s best business class!"
Miinukset: "More shower stalls in the business class lounge."

Plussat: "Crew"

Miinukset: "I’m a 6’3” in shape man. I selected the bulkhead seats for extra leg room. Great crew, but my shoulders stuck past the seat edge 3” on both sides."

Plussat: "Very unfriendly and non cooperative ground staff. They treat different colored people differently"
Miinukset: "Staff looks down at Brown skin"

Plussat: "Loved the food and entertainment."
Miinukset: "Not enough leg room and space between the chair in front."

Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."

Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."

Miinukset: "USD 20 wi fi and you only get 200 MB seems a bit antiquated"

Plussat: "I like the service very much. Flight attendants are very friendly and helpful, polite. After the flight I got some present. Kit with socks eye mask and lip balm, which was very nice."
Miinukset: "Dnt have anything to say what I dnt like. Everything is great."

Miinukset: "We could not watch anything as my wife and my screen did not work."

Plussat: "Not crowded plane. Some fantastic flight attendants. Very helpful and dedicated to make customers happy and help us enjoy the flight"
Miinukset: "Not very comfortable seating. A couple of not so friendly flight attendants. Crew on the ground in Doha not very attentive or cooperative"

Plussat: "Individual entertainment"
Miinukset: "Boarding was mass chaos, crew wasn't very friendly. Food was passable, eggs were awful."

Plussat: "Good service, plenty of entertainment options, modern aircraft."

Plussat: "The seating, crew members, and entertainment was really good."

Plussat: "The plane was wel kept and crew was very pleasant. Food was good and service was best I have had in economy class."
Miinukset: "Only complaint is crew would wake you for very frequent snacks and meals . Minor deal. Crew was great"

Plussat: "Crew had amazing customer service with a badly serviced plane"
Miinukset: "Was on flight QR 743 Doha to Boston. The pilot landed as if it was an afterthought In good weather, it sounded as if the pilot used the computer to land. The crew worked with great pains within a difficult situation. The flight was delayed by an hour, full flight had dirty lavatories without water from the get go! One of the middle lavatories could not lock! This plane should have been better serviced by ground crew before it departed Doha! Infotainment system is confusing, keep it simple and add more up to date movies. Even then, I will still fly QR over all else."

Plussat: "The food and entertainment systems were good. The staff on the plane were pleasant."

Miinukset: "Narrow seats and little legroom."

Miinukset: "They gave us a small chicken sandwhich for breakfastand the next meel was over 6 hrs later with a small bag of chips in between. I was actually hungry when we got off our 13 hr flight."

Plussat: "I liked everything about it."
Miinukset: "My trip was to long but it wasn't there fault. I was so tired."

Plussat: "Leg room in economy"
Miinukset: "4am in the morning. I wish it was around 12 or 1am or 7am in the morning."

Plussat: "Overall, an excellent short flight. I was flying with oversize luggage (bicycle), which is offer a hassle. The ticket agent took care of it without issue, and it arrived safely. Food was OK. I would try Qatar for a long flight if the opportunity arises."
Miinukset: "Boarding was chaotic. Everyone just queued up instead of using zones, etc."

Plussat: "Decent leg room. New plane."
Miinukset: "Only one meal was served in about a 6 hour flight. By the end of the flight I was famished."

Plussat: "Qatar Airways Is Fantastic Service"
Miinukset: "Service and Food Selection"

Plussat: "Flight was on time"
Miinukset: "No food selection, USB ports didn't work, passenger who didn't want to sit in her assigned center seat created a fuss and I ended up voluntarily moving to another seat. Center seats are really tight, elbows are in the way of all passengers and if you are average height you have to turn your legs at angle to sit which infringes on other passengers' spaces. very uncomfortable. Aisle next to me is so small."

Miinukset: "Because they lost my begs and don't have clothes to wear. Me and my wife had a worst experience with Qatar Airlines and never take that in future."

Plussat: "Service always attentive , availability of food on demand outside scheduled meals ."
Miinukset: "Film selection outdated , I flew in April and the WORLD movies had not changed much Aircraft not as good as more recent ones"

Plussat: "The flight was good. But daily they are delayed and the passengers had to miss the connecting flight."

Miinukset: "They changed my seats twice and it was near the bathrooms and I hated it. They refuse to give me a better place when I requested. I didn't choose the seats they put me in and the crews couldn't handle the other passengers attitued and actions. I asked for a below but they didn't bring it to me."

Miinukset: "7 hours on the phone all over the world so far and absolutely nobody willing to take ownership of this problem. What terrible service"

Plussat: "Great"
Miinukset: "Non"

Plussat: "Excellent food with a lot of variety. Very professional crew."
Miinukset: "I usually freeze on airplanes, but I was almost too warm. The plane was quite full."

Plussat: "The audacity of your gross negligence in a time of global pandemic."
Miinukset: "Any semblance of social responsibility or ethical behavior."

Plussat: "Vegetarian option of the food. Constant hydration"
Miinukset: "WiFi"

Plussat: "Nice to have room to spread out. Amazing that a staffer in Greece managed to quickly rebook us on a different flight due to delays and the fear of missing our connection! The best!"
Miinukset: "Food wasn’t great. The movie system or user interface was clunky - nice variety of films but hard to find them and choose them."

Miinukset: "Orderly sitting of economy class passengers"

Plussat: "The flight barely had a bump and was on time. Service was terrific and, for a regular economy seat, I didn't feel too squished. The entire experience was highly positive."

Plussat: "Terrible flight. Super tight seats. Major airport delay to take off and land. Overall not a good experience."

Plussat: "In-flight crew was friendly, the food & beverages were OK and there were plenty of in-flight entertainment options."
Miinukset: "They double charged the baggage fees: I prepaid in advance but upon checking in for the return flight the representative wasn't able to locate the appropriate information, although I had a printed copy of the confirmation email they sent. I had to pay for it again which is a lousy experience."

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Miinukset: "Flight was delayed more than 1 hour 30 minutes"

Plussat: "airplane comfortable"
Miinukset: "luggages were split and still lost can not find at the mean time"

Plussat: "The change in seat to middle seat, different row for my wife and I was enough for me to think again about a ticket with you"

Plussat: "Professional staff, up to date aircraft, very clean, good meals, good selection of entertainment, very attentive to customers. Passed through many times with beverages. Lufthansa is always a pleasure."

Plussat: "We were late on arrival due to a delay in our connecting flight. Lufthansa had a courtesy van waiting for us on the tarmac and ushered us directly to the flight being sure we did not miss our flight. Lufthansa went above and beyond in their customer service!! We are truly grateful to the airline for their assistance and superior service!!"

Plussat: "The flight was very good"

Plussat: "The staff were all super helpful and friendly! Pleasure to fly with!"

Plussat: "the on time scheduled departure"
Miinukset: "the long complicated walk to terminal"

Plussat: "I enjoyed just relaxing, eating good food, drinking as much quality alcohol as I pleased and having all the entertainment I could ask for"
Miinukset: "The entertainment system could remain active till the actual opening of the doors. Why not?"

Plussat: "Great service as always"

Plussat: "Nothing!"

Plussat: "Comfortable and clean plane. Flight was on time. Free drink!"
Miinukset: "As with almost every flight in Europe, boarding was chaotic, not following zones, priority or people requiring assistance/gate agents did not enforce the boarding rules."

Plussat: "Accurate. Friendly."
Miinukset: "My suitcase weal broke during the flight!!"

Plussat: "The flight attendants were always friendly and attentive. No comparison to some other airlines I have flown with. Food was excellent and entertainment as well. Boarding went great especially when considering that the capacity of the plane is for 440 passengers."
Miinukset: "The seats are very close to each other, so when the person in front of me move their seat back I had to ask him not to."

Plussat: "Service is good, you actually get food and drinks, thanks for that."
Miinukset: "The seats in the economy class are too small. Not once did I have someone sitting next to me who could actually fit in his seat. They weren't particularly large people, just average men but their arms were in my space all the time. Also if I drop something, I cannot pick it up, there's no room. For transatlantic flights the seats should be bigger."

Plussat: "The crew was very helpful, attentive, and friendly."
Miinukset: "The vegetarian (Lacto ovo) meal options were terrible. The seat comfort level was okay, but nothing to write home about."

Miinukset: "Plane was delayed forcing me to run to my connecting flight"

Plussat: "Comfort, food, service - all were superb."
Miinukset: "Can't think of a thing."

Plussat: "Short flight."
Miinukset: "Too many stairs, far away from the connection flight."

Plussat: "Good choices were great and tasted great also.."
Miinukset: "seats not so comfortable"

Plussat: "Friendly crew, had row to myself, smooth flight"
Miinukset: "Delayed departure"

Plussat: "Once I got on the plane, everything was fine and easy. The airport drove me crazy and the lack of confirmation on my ticket was more than annoying."
Miinukset: "The late notification of a change in gate number and the lack of confirmation that I had a reserved seat on the flight. I was kept in suspense right up to the minute I boarded the aircraft. Very nerve wracking."

Miinukset: "To be waitlisted till gate openes"

Plussat: "my favorite airline"

Plussat: "Though our flight was cancelled due to inclement weather in Boston, I cannot say enough about the ticketing agent at the Luftansa desk. she was so incredibly helpful in rearranging our flights to get us where we needed to be as soon as possible. She spent so much time with us and on the phone and was very patient."

Plussat: "The crew was great. The seats were ok."
Miinukset: "Check in was very, very slow, for some reason."

Plussat: "nice services."
Miinukset: "no order in boarding and no chairs in Panama airport. Had to stand for 2 hours before boarding."

Miinukset: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plussat: "Very friendly and accommodating crew, efficient service, nice breakfast pastry for the short flight to Frankfurt"
Miinukset: "Would have been nice to have an entertainment option, but I had a book, so the 2.5 hrs went fast enough."

Plussat: "Service was good, boarding was fast, no other issues."
Miinukset: "The seat pitch is inhumane. I could barely fit into the seat without hitting my knees on the seat in front. And that was before the person ahead of me reclined. It's not like Lufthansa is a budget airline. It's a full-fledged major carrier charging full-fledged prices. Seriously, I was expecting more."

Plussat: "Lufthansa has us on a short connection in Munich. But instead of bumping us like Air Canada, which does not care about customers, Lufthansa got a little van for our family of 5, took us through expedited passport control and helped us reach our flight. They have done a superb job and it is great to see an airline that has a very capable ground crew as well as air crew. Lufthansa made us feel like they cared about us and trust me traveling with three kids under 6 we very much appreciated it and they will have our return business!!"

Miinukset: "Asked hor wheelchair assistance on the 3 connecting flight ... Never got one Weighing the carry on is ridiculous! Had to tortow away stuff because a couple pound over British allows up to 50 pounds on a carry on Asked to switch seats and hot terrible service Tried to get boarding pass 24 prior could not They lost my luggage got it 3 days later And other things that I was not happy about"

Plussat: "Crew worked hard to make the journey pleasant, including the second crew for my connection to New York JFK, a much longer flight. Even some of the food was edible."

Plussat: "Thank you for the great experience!"

Plussat: "We were standing in the bus that was suppose to take us to the plane for a long time, and there were no communication as to why we were delayed I believe were waiting for the plane to be ready. They should have not took us in a crowded bus if the plane wasn't ready"

Plussat: "The staff at check in was very helpful!! Great service!"
Miinukset: "You need to pay $35 per seat to reserve."

Plussat: "The food was very good, as well as the crew"
Miinukset: "The assistant to the handicap people is very poor l missed my flight from Frankfurt to Cairo because of the poor assistance it took them for ever to transfer me to my connection although I letting them know the timing of my flight"

Plussat: "Everything."
Miinukset: "Long walk to gate in Munich"

Plussat: "A little unhappy looking stewardesses but politely professional."

Miinukset: "their website did not allow changes nor did it provide a number to call"

Miinukset: "The delay, otherwise fine"

Plussat: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Miinukset: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."

Miinukset: "Bigger seats the new ones are way to narrow"

Plussat: "The plane ✈️ itself the attendants . The entertainment on board. Really great"
Miinukset: "Nothing dissatisfying about the flight nor the airline staff . Very polite, very professional. It was a Great flight. For long trips this airline is one of the best."

Miinukset: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."

Plussat: "Impressive service... amazing crew, very friendly and professional"

Plussat: "The socks offered in business were comfortable and nice looking. The red wine was good."
Miinukset: "The food was just average and the seat not too comfortable"

Plussat: "Staff were professional and polite."
Miinukset: "Despite zone boarding, boarding and disembarkation were very slow. Passengers like me with flight connections were very anxious regarding missing these."

Miinukset: "Time"

Plussat: "The crew was informative"
Miinukset: "Inflight sandwiches"

Plussat: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Miinukset: "A queuing system would be better-it was a bit disorganised at Amsterdam!"

Plussat: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Miinukset: "Doesn't"

Miinukset: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."

Miinukset: "This was just a short commuter flight from Lyon to Amsterdam for connection."

Plussat: "Crew was nice and friendly"
Miinukset: "Airplane so uncomfortable. Food horrible. Not even available for one of us what we ask for on what was offered. Bad taste and not what can be on a that length of time flight."

Plussat: "Helpful and kind crew"
Miinukset: "I wish there was WiFi"

Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"

Plussat: "Food provided, staff kind"
Miinukset: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."

Plussat: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Miinukset: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."

Miinukset: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"

Plussat: "I love the food"

Miinukset: "Lost all our bags so couldn’t ski"

Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"

Plussat: "Crew was nice and efficient"
Miinukset: "Economy seats don’t recline enough."

Miinukset: "Inflight was better than I expected. But needs upgrading air crafts."

Plussat: "Good"
Miinukset: "Nothing"

Miinukset: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."

Miinukset: "My suitcase didn't come with the airline."

Plussat: "The constant smile conferred by flight attendants through the entire flight."
Miinukset: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Miinukset: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."

Plussat: "Everything was clean and well organized."
Miinukset: "The flight was delayed 1 1/2 hours."

Plussat: "Snooth and efficiënt with a KLM service"
Miinukset: "No entertainment"

Plussat: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Miinukset: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."

Plussat: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Miinukset: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."

Plussat: "Easy to board and easy flight."

Plussat: "Nothing really"
Miinukset: "Flew KLM 27 years ago and the airlines seem to be stuck in the same era. Food is poor quality... Have you recently checked the Gulf carriers."

Plussat: "Friendly staff, good service and on time departure/arrival."

Plussat: ".Very much on time with pleasant service."
Miinukset: "Can nit find much fault fir a short run!"

Plussat: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"

Plussat: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."

Plussat: "The food and the punctuality"
Miinukset: "The technology in interteiment is not touch screen"

Plussat: "The supplied pack of toothpaste/toothbrush"

Plussat: "The very dirty plane was cleaned at Dar-es-salaam and became less dirty. The pilot kept us updated periodically through the flight. The flight attendants were very pleasant."
Miinukset: "The plane was very dirty when we landed in Dar-es-salaam. The plane did get cleaned a little bit in Dar-es-salaam however I was still missing a pillow and blanket which I had to actively seek out. Seating was not very comfortable as there was a box attached to the leg of the seat in front of me, making it necessary to keep my feet at an uncomfortable angle through the long flight. I did not enjoy the food."

Plussat: "The pilot kept us informed periodically during our journey. I liked that we could choose our seating online. The entertainment was good."
Miinukset: "The plane was dirty, all seats did not have pillows and blankets. Seating was not very comfortable, particularly as there was a box attached to one of the legs of the seat in front of me, making it necessary to move my legs to an uncomfortable angle."

Plussat: "Everything - Checkin, crew, food, entertainment"
Miinukset: "Nothing"

Plussat: "Nothing"
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"

Plussat: "Flight was efficient enough and staff were friendly."
Miinukset: "It was delayed quite a bit and more on-time updates would have been appeciated."

Plussat: "Fortunately, the plane was not full, so people could spread out a bit to create extra room. The food was really good! (surprisingly)."
Miinukset: "KLM's new configuration for this type of plane made the seats even narrower than before. While leg room was reasonable, the 3 abreast seating meant a lot of discomfort, especially in the row right in front of the restroom."

Plussat: "I fly delta this was run by KLM they weight all bags delta does not they don't take TSA preach Check. Delta does It was a free for all with check in and getting into plane"
Miinukset: "See above"

Miinukset: "Flight delayed, had to take two more flights and was a four hour trip turned into a 12 hour, 4 countries trip"

Plussat: "pretty good"
Miinukset: "on the level withother major airlines"

Plussat: "The crew was nice, and the food was ok."
Miinukset: "The seats wasn't comfortable at all. We waited 3 hours in the plain - 1 1/2 hour in Moscow and 2 hours in New York"

Miinukset: "Send my surfboard case with me !!!! They left it in Moskov !!! Will never book true you."

Plussat: "Crew was nice smooth was friendly"
Miinukset: "Me and my boys have been without 3 luggages for 3 date now in Italy! We’ve called Aeroflot everyday and nothing."

Plussat: "My bag was lost!!"
Miinukset: "To have my bag delivered"

Plussat: "The aircraft was not too bad. Little things like slippers and pillows made it comfy."
Miinukset: "The service was horrible. From the moment we checked in at JFK we had a problem. The crew was nasty and they called the port authority police on us. The police agreed that they get lots of complaints from this airline. The crew on board was just as nasty. If you spoke russian you got treated better."

Miinukset: "For some reason reps at counter made me to check in my carry-on, thogh the plane was almost emty. Airoflot’s coffe was disgusting! Tasted like regular tap hot water!"

Plussat: "The Airflot has the best food, not on this flight as it was short, but still we got a nice ham sandwich."

Plussat: "friendly crew. great onboard food. 8hr flight."
Miinukset: "nothing"

Plussat: "Food was ok"
Miinukset: "No leg room, tight seats in economy"

Plussat: "The flight was on time, descent was a little bumpy due to winds but the pilots were great professionals and we landed very smoothly."
Miinukset: "Loud neighbors right next to me :-("

Plussat: "Great onboard service and timely departure and arrival."

Plussat: "Nada, esta ha sido mi peor experiencia con una aerolinea."
Miinukset: "Yo venía con ellos de Nizhny a Moscú para luego agarrar el avión hacia Vienna. Llegamos con 2 horas y 45 minutos de tiempo antes de que saliera el siguiente vuelo. Bajando del avión nos atrasaron 40 minutos. En el counter mas de una hora y en migración otro poco de tiempo. Nos saltamos la línea al ver que no nos iba a dar tiempo y así fue. Llegamos 18 minutos antes y no nos dejaron entrar. Lo peor es que Aeroflot no nos ayudó y nos dijo que nosotros fuimos los que llegamos tarde. Lo mismo le sucedió como a 10 personas del mismo vuelo y cuando estabamos poniendo las quejas vimos por lo menos otros 10 de otros vuelos con la misma situación."

Plussat: "The plane was modern and comfortable"
Miinukset: "Maybe include other type of drinks besides water"

Plussat: "that they have gifts to the kids that was very nice of them"

Plussat: "Appreciate the entertainment system"
Miinukset: "Stopping people while boarding to ask questions or measure suitcases. Strange that it was done while boarding not before. Crowded- guy next to me had his knee in my space bc his knees didn’t fit. Felt more crowded than usual."

Plussat: "Food, entertainment, and seats."
Miinukset: "Are the employees allowed to smile?"

Plussat: "Siistit uudet koneet ja mukava henkilöstö. Rauhallinen itäsuomalainen tunnelma."

Plussat: "Good"

Miinukset: "Food could've been a lot better. I ordered Asian vegetarian and I was amused at how much better some of the competitors are in terms of taste and variety"

Miinukset: "Juuri Moskova-Shanghai-reitilla ei turistiluokassa edes vilautettu viineja tahi oluita."

Miinukset: "Food was Ok"

Plussat: "Excellent staff"

Plussat: "Will fly again with aeroflot. Great service."

Plussat: "Excellent crew"
Miinukset: "Dishes are too spicy, soy sauce doesn't match a salad. Vegetarian diet is not Asian. Entertainment program failed. 10 hours flight without it too boring."

Plussat: "smooth and stress free. Loved the view of our approach and landing on tv"
Miinukset: "Airbus planes are slower but that's OK. entertainment system was sluggish, but I had my own devices, so I did not care."

Plussat: "Again, the in-flight experience was pleasant. I will definitely use Aeroflot in future, and has already recommended it to my friends."
Miinukset: "However, the Sheremetyevo Airport could use some improvement, especially the airport space management which needs to be streamlined. First, for international transfer, a big crowd had to squeezed into a small space and wait for security check. Secondly, there are too many shops in the waiting areas, and the passengers had to compete for space and sit on stairs, while the internal air quality was quite poor which became more severe in summer. Thirdly, the toilets need a complete re-vamp. It was not a pleasant experience to use toilet."

Plussat: "Excellent service!"

Plussat: "Boarding was good. Plain looks well kept"
Miinukset: "Waiting for someone to take the plate took almost the all flight. Food was terrible"

Miinukset: "I could not choose seats before my flights and was given a middle seat at the airport in Helsinki even though I was one of the first ones to check-in."

Miinukset: "I can't call you when I had problems that I want to reserve seat and check in online from China.So I had to my son' s help from America."

Plussat: "Nothing"
Miinukset: "Everything. The horrible customer service i had ever'"

Miinukset: "Boarding not exactly separating business and others"

Plussat: "Food was ok."
Miinukset: "They should not expect every white person to speak Russia. They should not get offended when we don't understand and reply in English either! Cold war is over people!"

Miinukset: "The plane is narrow. They want to get as many people as possible on the expense of the comfort. Everyone is literally sitting on each other's lap. For the whole 9 hours there were no entertainment on board. The monitors on the left side of the plane didn't work. My kids went nuts! The flight attendant offered me to catch the technician who inspected the plane instead of complaining to the crew. Really??? I wanted to read a book, but didn't have a light over my head. Also the technician's fault. I don't think I'll ever fly this company again. I'd rather pay more and have a good experience."

Plussat: "Everything was adequate. No complaints about the actual flight"
Miinukset: "Flight was cancelled but they rebooked me and I got to where I needed to go"

Plussat: "Food Ana service"

Plussat: "Everything was very good"
Miinukset: "I like everything. Services were perfect"

Plussat: "Flight attendants are good."
Miinukset: "I was asked by KLM to ask Aeroflot if my baggages were on the plane to LA at Moscow, because I had 10 hours. However, Aeroflot security didn't listen to me and kept saying I'm okay( I guess she wanted to say I was a right gate) and didn't let me talk to groundhostes, and kept screeming to others to show her their boading pass. I could get to talk groundhostes right when I get in the flight, not sure my baggage were with me. My suitcase was damagged at both flights on the way and back. And had to wait for two hours to receive the form, and to claim it, you have to submit so many documents and takes tim e. I am waiting for it."

Plussat: "Friendly crews."
Miinukset: "The entertainment was not working well. could not watch movies. Food is not the best. Seats are comfortable, but could be spacious."

Miinukset: "This was a Finnair flight operated by Aeroflot, which was delayed by at least 3 hours and caused me to miss my next flight."

Plussat: "They're no better than anyone else, but no worse either. They pack you in, but for the fare we were paying, we couldn't complain. Air crew was friendly and polite. A few little goodies (slippers on a long flight)."

Miinukset: "Water dripping from ceiling. I told one of cabin crew. He just told me what can he do and then left. After complaining to two more cabin crew. Finally, they arranged me to another seat."

Plussat: "The flight attendants offered water every couple of hours, and were attentive and friendly. The seat next to me was empty."
Miinukset: "No entertainment system at all, the food wasn't tasty at all."

Plussat: "Fast."

Plussat: "The color of the seats"
Miinukset: "The food"

Plussat: "every movie you can think of is available, meals and drinks provided"
Miinukset: "small seats, not a lot of room"

Plussat: "The crew was professional. The flights were smooth. The entertainment was very good. The plains were clean and well maintained."
Miinukset: "But the planes were understaffed that was clear especially during the meals. No drinks of any kind were provided during the meals because there was no crew to deliver them."

Miinukset: "Choice of food"

Miinukset: "I think I cannot think even one thing that I like about Aeroflot. Staff behavior was very very rude and unprofessional - didn't know how to talk to customers. In flight food special meal Asian vegetarian was the worst food I had. Air hostess were very rude and unprofessional, brought me non veg meals instead despite of special requests. Both of my flights were delayed which made me miss my connections delaying my trip by 1 day and missing my other connections which made me incur a loss of more than $200. The remuneration I was given for meals was enough for just 2 chocolates a meal."

Miinukset: "In terms of comfort, Etihad offers a good level!"

Plussat: "It’s OK"
Miinukset: "Need improvements"

Miinukset: "Slight inconvenience having to wait for a connecting flight, which delayed our arrival plans at the destination...."

Plussat: "Business Class Seats were comfortable"

Plussat: "The most impressive service found was the baggage arrival on time despite the short transient time in Abu Dhabi. In most airline this would be missed and will arrive the next flight."

Plussat: "Nothing really."
Miinukset: "Their time."

Plussat: "Everything was excellent. The entertainment system was also excellent."
Miinukset: "The flight had onboard wifi which was awesome to be able to be online during the flight but it did lack the level of service expected. Everything on the flight was fantastic except the wifi which kept dropping out"

Plussat: "Cabin service was excellent and the NY as well as Abu Dhabi lounge were very impressive."
Miinukset: "NY ground operations were pathetic. We were delayed 1 hour due to transfer baggage loading and people not taking their seats rather clogging the aisles... Sydney connection folk le were panicking but flight crew made up 30 minutes"

Plussat: "We were lucky to get the last row where there are just 2 seats."
Miinukset: "Width and depth of seats - very small. I especially noticed the depth - very narrow. As usual bearly room between row in front. The food was very average. I ordered Asian vegetarian and got 3 meals almost identical. For dessert I also got a piece of melon and 2 cubes of pineapple 3 times. The bread roll was stale at best. Unfortunately on the long 13 hr leg we had a male staff member who wasn’t happy in his job and basically grunted at the passengers...He was also clearing the food trays and was very rough with it and I wore a container of somebody else’s custard all over me (luckily I had a blanket wrapped around Mel). He was more annoyed that zig also got the bottom of his trousers and shoes."

Plussat: "Seat upgrade in response to complaint"
Miinukset: "Etihad website did not allow check in and seat allocation until arrival at the airport. This meant that, despite having booked months before and making numerous attempts to complete web check in, my wife and I would have been placed in the centre two seats of a block of 4 seats. The check in process makes Ryanair look excellent!"

Plussat: "Legroom Entertainment Airport onboarding exp"
Miinukset: "- horrible crew, many crew members were just rude to many passengers. Often rolling their eye and making overt gestures to passenger questions - one crew member just threw the food tray down and it all spilled over another passenger - they also struggle with english and so is hard understanding both ways - abslote the worst food selection and quality in my experience. Better pack your own food from home"

Plussat: "Crew"
Miinukset: "Boarding not good no line turebel"

Miinukset: "There was a airplane change that delayed the flight by 4 hours. No compensation was offered. Entertainment volume was too low even at max level"

Plussat: "Crew are great. Food good. Entertainment selection pretty good."
Miinukset: "I don't know why but on all Etihad flights I've been on so far (4), I found the seats very uncomfortable. There seems to be no padding on them and hence they are uncomfortable especially on long haul flights."

Plussat: "great plane, comfort, crew"
Miinukset: "Food and entertainment"

Plussat: "Food was great. Crew was very nice and it was a very comfortable flight."

Plussat: "Entertainment"
Miinukset: "Food was horrible, seats are too narrow . To kids meal and snacks. My so. Could not able to eat their regular meals and no snacks for him, he was starving."

Plussat: "My seat had a problem initially it was not reclining once they fixed that later the seat got deflated. It became unbearable to seat. The crew tried fixing it for about 30 mins and they then they changed my seat. Ideally I would want refund for the flight as my experience was extremely bad"
Miinukset: "Crew was not at curtious they were busy among themselves. It would take them long to respond to the call."

Miinukset: "Long story, short, they stuck us with an astonishing $350 in baggage fees, $175 each way, for having ONE checkin bag, weigh approximately 35 pounds, for a one hour flight. Sheer thievery."

Plussat: "timeliness, in-flight entertainment, food"

Plussat: "Same as above great crew"
Miinukset: "Boarding process chaotic long wait in bus"

Plussat: "Getting home"
Miinukset: "only served breakfast shortly after 8am take off .no other meal served.arrived Abu Dhabi 7pm. kept having to ask for drinks."

Plussat: "Just the movies"
Miinukset: "They didn't offer any food you have to ask them for and when they brought food they gave me bad food. It was really horrible trip!"

Plussat: "Nothing special"
Miinukset: "The flight crew was rude."

Plussat: "Clean well maintained aircraft. Enough leg room"
Miinukset: "Flight was delayed from JFK as well as Abudhabi. Inflight service was not that great"

Miinukset: "AVML food was requested but I have never had worst food than on this flight (ever in my life). The crew to abu Dhabi was Ok but I had the worst experience ever on the flight to Ahmedabad. The staff was OK only. The entertainment was sub par. I recently flew Delta domestic flights and it had many newer English and Hindi movies than on this flight to India, go figure. I think even Air India may have newer and many more movie choices than this air line. I flew my sick father with Catheter business class but the restrooms in the business class were same small pigeon hole size. We could not even fit inside to empty out the bag. Don't buy business thinking of the luxury of space. It is a myth."

Plussat: "I liked the service and ease of the whole process."
Miinukset: "Nothing."

Plussat: "Something unusual happened on this leg. A passenger became quite ill, and the captain decided to fly back to Abu Dhabi 2.5 hours after our takeoff from there. That certainly says something about Etihad's customer service. I doubt United would have done the same. A crew member told me that the double back meant an extra fuel cost of $50,000. The moral is: make sure you've got your medications in order—or whatever your health requires—before you board an airplane."

Plussat: "Very professional and accommodating crew on board. The Abu Dhabi lounge was large and looked very beautiful with it's appointments, but it was also packed with people (late time of day, I know), noisy with men pacing around shouting on their cell phone headsets, and I wasn't aware of the many services they had like the spa, no one informed me when I checked in. I understand this airport has a lot of business and first class travelers from all countries, but they need to better organize the lounge into designated "quiet areas" for people like me where cell phone use isn't permitted, family areas, where the kids can run around screaming unimpeded like they were, and also direct newcomers into areas where there are less passengers so you can find a place to sit & grab food without wandering around this cavernous place looking for a place of respite"
Miinukset: "The experience of transferring through the Abu Dhabi airport was a little hellish--very hot (I know it's the ME in summer), long lines, I was patted down in a cabin by a security office because of the underwires in my bra, which I was cool with, but my carry on luggage was kept outside the cabin area with my passport and money with people swarming through in lines. Not cool. I've probably never had an international transport experience like this, outside of Cuba where they pulled me aside and interrogated me by agents even though I had a visa and had documentation I was presenting at an education conference at the government state hotel, (and I'm Panamanian American, I speak Spanish, maybe that's why they though I was a scientist/spy). This airport definitely needs more basic staff and better organization. But I'd have to say this wasn't any worse-- other than the heat--- of any US or European transfer experience I've had in the last 10 years. Lounge staff in Abu Dhabi were kind of jerks compared to other airports, they were very stand offish (like they couldn't be bothered to help you, or maybe it was my Canadian/American accent)."

Plussat: "All above"
Miinukset: "Liked everything"

Plussat: "on time & Friendly hosts."
Miinukset: "I paid for extra space seats & what I get is seats smaller thane some of the regular economy seats, Entertainment earphone was bad effect voice quality, food was tastles."

Plussat: "good service,"
Miinukset: "bags did not make it to final destination and were stuck in abu dhabi. we landed on sunday and did not get our bags until tuesday. we had a very long layover so unclear as to why our bags did not make it on to the flight. it was a big inconvenience"

Miinukset: "All went well"

Plussat: "Service. Crew was nice and always with a smile. Great takeoff and landing very smooth. Flight on time."
Miinukset: "Not much"

Plussat: "I was upgraded to business class, so the flight was smooth and amazing. This gesture was really a class act, I'm staying with Etihad for life!"

Miinukset: "No dedicated bus or transport for first or business passengers!"

Plussat: "The crew was lovely and the food fitted our needs ."
Miinukset: "The only downside was that when I received my bag after my arrival to Dhaka my luggage was obviously opened and tape back up and I was missing a lot of things in my luggage . It was very upsetting because that has never happened to me before nor did I expect something like that to happen."

Plussat: "I didn't like baggage handling. Took too long (over 1 hour 15 mins) to get bags onto conveyor belt."

Plussat: "Entertainment system"
Miinukset: "Boarding"

Miinukset: "One of my luggage pieces was lost, and not found for 3 days. Filling out forms for the lost luggage took several hours."

Plussat: "Interior design.Soft warm colours condisive to a relaxing vibe."
Miinukset: "Only one toilet available for a cabin full of people waiting in line for longer than comfort requires.Entertainment needs an uplift.Drab and dreary."

Plussat: "Loved business class!"

Plussat: "Excellent."
Miinukset: "Air condition was not good from Dhaka to Abu Dhabi."

Plussat: "The flight was awesome. A380 is thebest"
Miinukset: "They didnt have A380 from abu dhabi to SFO which was the longest part of my trip."

Miinukset: "Crew doesn't interact with the passengers at all. They act very snooty."

Plussat: "Schedule"
Miinukset: "The ground crew in SFO. Not friendly. Need lessons on customer service."

Plussat: "Food and entertainment are the two things I like about his airlines"
Miinukset: "Comfort, economy class really sucks in this airline"

Miinukset: "my suitcase plastic zipper was opened by someone in the ground staff at IGI Delhi and a few items were stolen. something needs to be done about this because I am sure other passengers are losing a lot more"

Plussat: "Nothing. It is not a choice airline for at least international."
Miinukset: "I was coming from Düsseldorf with changeover at Abu Dhabi and they did not load my luggage."

Miinukset: "delayed for 16hrs in abu dhabi? who does that?! just ETIHAD AIRWAYS!"