Everything run smoothly, very happy with the experience of flying with the airline.
Horrible Airline. They kept me in Lagos for 2 days after I was scheduled to fly. Reason, flight has been overbooked. I am never using this airline again.
Comfortable aircraft and excellent service.
Plussat: "attentive crew. comfortable seating. good food options"
Plussat: "Amazing crew. Very attentive to passengers and genuinely nice."
Miinukset: "They do not understand the word priority at Doha airport. Business class passengers boarded last."
Plussat: "Yes. the crew was amazing, respectful and seats had adequate leg room. Entertain equipment was working."
Miinukset: "Same advertisements before each movie could play were annoying to me."
Plussat: "Service was okay."
Miinukset: "Could have been more customer focused!"
Miinukset: "It was outstanding service !!!"
Plussat: "Every thing"
Plussat: "Journey to Helsinki to Doha was good. Plenty of empty seats."
Miinukset: "Full packed airline Doha to Dhaka as well as flight was delayed a bit."
Plussat: "Great service, as always. Very comfortable flight."
Miinukset: "In flight WiFi is too expensive and unreliable. Compares very poorly to some competitors (free - in business - and fast on Turkish Airlines)"
Plussat: "Crew was excellent"
Miinukset: "Boarding at JFK is very bad. They do not know the meaning of priority. Food from JFK to Doha pretty bad."
Plussat: "Yes crew was very polite and seat were comfortable. Roomy enough to stretch leg for height of people up to 5'7"
Miinukset: "overall everything was good. Toilet could have been little roomier. little cranked up. People with overweight would have tough time.."
Plussat: "Seat where comfortable and thank needed more leg space"
Miinukset: "Good was poor bcz going and back was same menu of choice of food."
Plussat: "The crew, the seat and catering"
Plussat: "Movies and onboard games were good. So was the food. Crew took good care of us and the toilets were clean"
Miinukset: "We couldn't lower the seats backwards. It was horror for eight hours. And one little tv didn't work but they gave my wife a diferent, better seat because of that. We had a long layover, 12 hours, and they said we didn't have rights for anything. So we went to the city on our one because we didn't want to go on organized tour that we need to pay extra money"
Plussat: "The service was great and was on time"
Miinukset: "The service and was"
Plussat: "Qatar airlines the service was awesome and the planes very clean"
Miinukset: "Seating not able to upgrade"
Plussat: "Excellent seats..."
Plussat: "Super check in, great entertainment options"
Miinukset: "Cabin crew were not very helpful. Food was average at best."
Plussat: "Boarding process was good. But security check is inconsistent at different locations within the Airport terminal."
Miinukset: "Poor Seat comfort. Too narrow seats. USB charger were not working. Tamil language movies were very few. Crew was efficient but were not polite and not cordial."
Plussat: "Good food, overall good service"
Miinukset: "Haven't made it yet due to schedule change. 12 hour wait in airport."
Plussat: "Entertainment and food was good."
Miinukset: "Long flight from Doha to LA."
Plussat: "Always fun flying with them."
Miinukset: "Nothing disposable about the airline but booling process gave me a headace"
Plussat: "Excellent service from the crew. Flight on time."
Plussat: "Crew was very accommodating."
Miinukset: "Nothing to report."
Plussat: "The staff was very friendly and went out of their way to find us vegetarian meals as our booking was incorrect. They had some good movies to watch that made the trip faster"
Miinukset: "Seats were uncomfortable and one can only eat vegetable curry so many times in a day. At one point I really just wanted dry cereal because rice and curry is not breakfast in my mind"
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Plussat: "Selection of alcohol."
Miinukset: "The selection of food."
Plussat: "The movie selection was good."
Miinukset: "-my seat did not recline, which I understand that I was close to the emergency exit but the person in front of me could still put their seat back way farther than they should be able to and I was unable to do simple things like put my glass of water on my tray -I had a vegetarian meal which was literally just rice and ground up brown mush-I have no idea what that much was -I asked twice for new headphones because my was broken but they forgot -When the flight attendant was coming around with water and she looked me to see if I wanted any and I said yes, she just skipped over me. I didn't pay a few hundred dollars extra for this."
Plussat: "I like the service very much. Flight attendants are very friendly and helpful, polite. After the flight I got some present. Kit with socks eye mask and lip balm, which was very nice."
Miinukset: "Dnt have anything to say what I dnt like. Everything is great."
Plussat: "Polite staff keen to help"
Miinukset: "They announced everything in English and Arabic and repeated the same announcement multiple times. The entertainment is good but frustrating that it is constantly interrupted with announcement about everything. I have never heard that many on any other plane. The announcement about customs paperwork was long and done 2 times in English and 2 times in Arabic. There safety video is soooo long and again is done in two languages. It was just all too much. Besides that everything was great."
Miinukset: "very upset about fee i was charged for overweight luggage, and the unclear wording on their sites baggage allowance rules."
Plussat: "Not crowded plane. Some fantastic flight attendants. Very helpful and dedicated to make customers happy and help us enjoy the flight"
Miinukset: "Not very comfortable seating. A couple of not so friendly flight attendants. Crew on the ground in Doha not very attentive or cooperative"
Miinukset: "Flight was delayed materially with little forewarning Service was poor"
Miinukset: "Entertainment - screens are not user friendly and bad visibility in day light"
Miinukset: "Narrow seats and little legroom."
Plussat: "Wonderful friendly service yet not overpowering. Clean airplane esp. clean bathrooms with efficient amenities. Fruits were sweet."
Miinukset: "Must include the latest films. I find the Hollywood films rather passe. Main courses not to my liking. The fish was overcooked and became very fluffy. Yes, fluffy is the word. Salmon was too salty. Asian food was not up to standard."
Miinukset: "Was denied boarding."
Plussat: "Great service"
Miinukset: "Seat comfort"
Plussat: "This trip was nice. I will fly Qatar again"
Plussat: "The crew were excellent"
Miinukset: "The plane was too small and lots of turbulence"
Plussat: "Qatar Airways is always impressing"
Miinukset: "Nothing at all"
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Efficient and great quality
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
One hour is not enough to transfer between flights in Istanbul! It was a long run through the airport to make our flight on time. Then once we boarded, a lot of time was wasted with a woman who seemed to have been sick, yet the staff eventually let her stay on the flight. I hope that she was not contagious. Another problem on the long flight was that water was not available often enough. The flight attendants could have gone up and down the aisles with prefilled water cups a few times between meals. 10 hours is a long flight requiring more hydration. The flight crew was always courteous, friendly and efficient as we have found on all of our Turkish airlines flights. We appreciated the effort to accommodate English speaking passengers. We also find the entertainment options superior on Turkish Airlines. This was extra helpful on the long flight. My one complaint on the entertainment is that I could lower the music volume a bit more so I could have background music and sounds while trying to sleep.
Excellent service from Boston to cairo and hurghada
Plussat: "The boarding, comfort and crew were excellent. Everything is very organized and professional."
Miinukset: "I had a 12 hour layover in Istanbul. The hotel was great and I appreciated the good food and rest. However, it took nearly an hour each way to the hotel. I think it would be great if Istanbul airways cooperated with the Yotel so transit passengers could stay in the airport. They helped me to get a visa and they say it will be reimbursed, but all of those things took time when I was so exhausted after a long flight. Overall, it was wonderful to have that opportunity to rest and shower on a long wait, but it would be even better if it was closer and it was clear ahead of time that a visa would be needed."
Miinukset: "some food was frozen when served (salad and cheese). Coffee wasn't that great either."
Miinukset: "It was a great experience"
Plussat: "Comfortable seats and good entertainment, nice food"
Miinukset: "Cabin crew were not friendly, and were resistant for any special requests"
Plussat: "The crew was amazing."
Plussat: "Good food, excellent lounge in Istanbul and super comfy seats in the longer leg"
Miinukset: "Boarding crew did not have the required knowledge of visa process and made us wait 40 mins"
Plussat: "The only good thing was the food."
Miinukset: "The flight from Karachi to Turkey was two hours late and the flight from Turkey to Houston was again two hours late. The seat was super uncomfortable. The plane was very crowded. Turkish airways need to reduce their ticket prices because they provide poor services to their passengers."
Plussat: "High Quality experience."
Miinukset: "Could have purchased through Turkish and saved money since I had to make a date change."
Plussat: "Crew was fine. Food and entertainment was awful. The wheelchair assisted transfer during layover was horrendous."
Miinukset: "The wheelchair assist transfer between planes at Istanbul was atrocious."
Plussat: "The flight was on time and the crew was professional. The food and entertainment was good."
Miinukset: "It is too cramped in the toilets and seating area."
Plussat: "Once we boarded, staff were attentive and service was good in business class. Food was high quality but in their effort to serve an elaborate 4-5 course meal, there was less attention on making sure people had drinks to pair with their meals."
Miinukset: "We were delayed for 3 hours. We were held in a the boarding area behind security for 2 hours with no seats, no water, no space, and no information. Turkish Airline representatives looked clueless and did not provide information or even look concerned. That was the worst handled delay in my over 30 years of flying all over the world on any many carriers. Once we boarded, the flight went well from there."
Plussat: "Excellent service and food. Good selection of movies. Great overall experience."
Miinukset: "Crying baby and squealing toddler."
Plussat: "Beautiful and clean plane. Great service. Excellent seats that become beds with sheets and full pillows and warm covers. The food selection is great and tasty."
Miinukset: "Nothing to complain about"
Miinukset: "There is no communication from the airport to the passengers making it really complicated to board the plane on time even while waiting for the boarding to begin at the gate."
Plussat: "The inflight entertainment."
Miinukset: "Boarding and check in makes me want to never fly with Turkish air again. Worst customer service ever!!!"
Plussat: "They boarded on time, took off on time, and the service was friendly."
Miinukset: "Nothing really."
Plussat: "Modern and comfortable planes, service was nice and friendly and the food was amazing which isn't very common when requesting a special meal."
Miinukset: "the passenger sitting next to me got drunk on 4 glasses of whiskey and was invading my personal space at some point he was even trying to touch me. I think he was allowed to drink to much which caused this issue"
Plussat: "AMAZING AIRLINE. Anyone traveling to this part of the world, fly Turkish!! Best international flight I have ever taken."
Plussat: "The Entertainment system was best I have seen."
Miinukset: "Flight attendants had crappy attitude, hardly spoke English, spilled a drink on my lap and only managed a sorry when I spoke up."
Plussat: "Service, Media"
Miinukset: "Seat room, very tight."
Plussat: "The meals, items to make the trip relaxing like a toothbrush and slippers."
Miinukset: "That I accidentally left my sweatshirt :("
Miinukset: "Lost my baggage and didn’t get any clear answer about it"
Miinukset: "collecting the food trays long after you finished eating is annoying. Tray keeps sliding at you."
Plussat: "You guys are blessed and best of all of time"
Miinukset: "I didn't hate nothing it was the best"
Plussat: "Flight attendants need to be friendly."
Miinukset: "I will never use Turkish airlines again."
Plussat: "The food was excellent and tasty"
Miinukset: "Long wait for the toilet"
Plussat: "Food good movie selections and Nice staff"
Plussat: "Crew was extremely pleasant and accommodating. The flight was very comfortable. Everything was done in a timely manner."
Miinukset: "As a business class passenger I wish our boarding process could have been better and perhaps separated from coach."
Plussat: "Exxcellent food."
Miinukset: "Would not refund my ticket or make changes. Turkey is full of terrorism and all Americans have been evacuated from this country and the airline would not refund me. They kept my money and robbed me."
Miinukset: "Everything was high level"
Miinukset: "The food wasnt good"
Plussat: "Dessert was good. Seat width was comfortable. Crew was courteous and helpful but could do way better."
Miinukset: "Boarding process is terrible. International transfers are utterly chaotic and there is a tremendous language problem that complicates every single issue."
Miinukset: "Flight was.cancelled.because.of snow in.Istanbul. Fine, that happens, but only solution was to park us in a hotel and tell us to wait. I did not see any serious attempt to reroute passengers and l had to buy another ticket in order to be back at work in time."
Plussat: "One stewardess was very helpful, even though she could not speak English."
Miinukset: "13 1/2 hour flight three rows from the rear of the plane. I feel and smell like a sardine. The food was horrid. I tasted it, but thought best of eating it for fear of food poisoning. It also looked disgusting. Couldn't understand any of the announcements."
Miinukset: "they lost my luggage by my first stop"
Plussat: "Food is always good."
Miinukset: "They let everyone board at the same time, REALLY??? Eco seats were tiny for a 12 hour flight, miserably uncomfortable."
Plussat: "Love the entertainment choices, behind able to watch while seasons of TV shows, new movies. Makes the time pass easily."
Miinukset: "When you are doing a long flight, you don't want fruit to be the only choice for dessert. It's hard enough being gluten free but to find that nearly every airline just thinks that fruit is acceptable is disappointing. They did provide a gluten free bread roll rather than the usual rice cakes but on two recent legs, didn't heat it. When I told the flight crew the second time that it is inedible when not heated, he was great and said he would do that. And it is nice to eat grilled vegetables which are delicious but sometimes particularly on a long flight, a bit more variety is needed. Turkish Airlines is excellent but fixing this would make it great."
Plussat: "Not much"
Miinukset: "The grew was not very happy almost upset perhaps they were tired the ladies were okay but one of the men was very moody and unpleasant to be around"
Plussat: "I liked Sofia airport personnel friendliness"
Miinukset: "No entertainment system, flight attendants are not very friendly."
Plussat: "Crew was very nice though took very long to clear after meal. I love flying with Turkish Airlines on my business trips I guess August is not the best time .."
Miinukset: "Flight was very full yet boarding was done with bus not a walk trough gate Screaming children and loud parents made the short fligh literally a nightmare. This is not in the airline control unfortunately yet impacted badly on my flight experience."
Plussat: "Very accommodating staff, food and drink provided. First time traveling on Turkish airlines but would definitely do again."
Miinukset: "New boarding area in Istanbul, very stuffy and hot. Did not bother to use board groups so everyone is standing around trying to get on plane. Luggage retrieval in ATL too excessive time."
Plussat: "The service was great non stop and the goodies for the kids was amazing."
Miinukset: "All was good"
Plussat: "The turkish delight was great and the personal TVs were nice. The choice of shows to watch was good and the hot towel was a nice touch. I also liked the bag of goodies like a toothbrush and eye mask. Very nice."
Miinukset: "The crew was not super friendly, however, they got the job done."
Plussat: "Really comfortable flight! Great selection of entertainment. Meals were delicious, crew was accommodating!"
Very poor crew work. No snacks not even chips or pretzel. Even for purchase.For breakfast muffins while all stewards eating omlets. Thank God we brought our own snack. Flight 9 hours with very very limited food availability. Austin airlines shame on you and your upper management.
The flight was fine. Legroom on this airline is not as good as others, but we were saved by the fact the flight was not full and two of us were able to stretch out over three seats. I found some interesting movies to watch. The TV show selection was rather lacking. Food was ok.
Plussat: "Friendly and helpful crew, smooth transfer between flights, comfortable adjustable headrest, easy to request special meal online before flight."
Miinukset: "Movies available weren't to my taste, which isn't of great importance anyway."
Miinukset: "Made me go through security twice, 2nd time was right before boarding. Reason: randomly selected. And, they lost my luggage. No valid explanation given. Apparently, will get delivered on next day’s flight. A disappointing experience."
Plussat: "In flight crew worked hard"
Miinukset: "No lines for boarding - it was a mess And randomly we were asked to check in our bags though Austrian crew had earlier tagged them for carry on"
Plussat: "Will never purchase tickets through kayak ever again"
Plussat: "Perfect timing between flights."
Miinukset: "A small sandwich would have been nice:)"
Plussat: "The crew was super friendly, food was great and entertainment on board was a great selection."
Miinukset: "Was very warm on the plane as certain times and even at the terminal, which we could control the fan blowing on us."
Plussat: "Flight was relatively empty today, therefore boarding was smooth and easy. I had a row to myself.. Smoothest landing ever... just a lucky day"
Miinukset: "Overhead space on plane was very limited."
Plussat: "good food, drinks, good entertainment options"
Miinukset: "There was a mix up about my reservation/ticket. Was stuck at the ticket desk for 45 min"
Plussat: "Luggage came extremely quickly"
Miinukset: "We upgraded to business and paid way more than the flight over and the service was much worse. Food wasn’t as good and not nearly as much."
Plussat: "I liked that the airplane was newer and comfortable. The crew and food was ok."
Miinukset: "There was no entertainment unless you paid for it. We already pay enough for our tickets to fly and entertainment should be included and not another added expense, especially for families that already pay so much for their flights!"
Plussat: "Very friendly and attentive flight crew, nice entertainment options, food good for airline food."
Miinukset: "Never been more uncomfortable in a plane seat. I’m six feet tall and my knees hit the back of the seat in front of me. I would not fly this airline again for this reason."
Plussat: "Everything was awesome best flight i had in my life."
Miinukset: "Paid 1,000$ and we got a standby ticket. How is this possible? Will not book through Kayak again."
Plussat: "The flight was short: 4 hours. It was in time, etc. Certainly no entertainment."
Miinukset: "After the breakfast (rather poor) no drink was suggested. There was a cup for tee or coffee. Empty one. After the breakfast they just took it away with other dirty dishes. It happened to all passengers in my neighborhood."
Plussat: "Great staff, good meals, snacks, and drinks thru the entire flight."
Plussat: "The flight attendants worked very hard Patient and courteous."
Miinukset: "Drinks are varied Food needs improvement The bread is low The vegetarian meal is poor"
Plussat: "Safe trip"
Miinukset: "There were a large group of very smelly passengers that came in at the end portion of boarding. The AC counldnt handle it and the crew didn’t use any spray to save the rest of us suffocating passengers. Thank goodness the flight was short."
Miinukset: "Delayed longer than the flight time"
Plussat: "The cabin and gate crew provided a very friendly atmosphere. At the gate, the staff were very efficient in getting passengers on board despite the 20-30 minute delay. During the flight, attendants did a good job making sure meals were on time and drinks were offered often."
Miinukset: "Since the plane clearly came from another destination, the cleaning crew at Vienna International Airport could have taken some more time to vacuum the floor and wipe down the surfaces in the passenger cabin of the aircraft."
Miinukset: "Chaotic boarding process, no clear communication with passengers, delays in boarding not explained, people sent away or told off, huge attitude and chip on the shoulder. In the U.S., we are customers that paid for a service and are asking for details on that service. In Europe, we are annoyances that depend on staff at the boarding gates to get on the plane, so power tripping and general disdain to customers beings confused are part of the game. I will try never to fly Austrian Airlines again. Absolutely unacceptable behavior toward families, mothers with children, senior citizens. I can almost see the smirks and annoyed and superior attitude of staff at the boarding gate when they had to deal with more passengers asking why boarding hasn't started half an hour ago when we were announced it would. No answers, just show me the passport and boarding pass, ok, please go back, we'll let you know, then ignore questions."
Plussat: "Safety, timeliness, friendliness of staff"
Miinukset: "Entertainment is outdated"
Plussat: "boarding/deplaning relatively quick. plenty of leg room in emergency row seat"
Miinukset: "only provided ONE meal on an 11 hour flight?? how is that ok? people were very hungry. when i asked about that, the disinterested flight attendants tried to convince me that they had in fact provided “two services” -they apparently think a small packet of crackers counts as dinner. shortly before landing they served a stale ham sandwich (8 hours after the only meal). Food quality was poor as well. during booking there was not an option to indicate dietary requirements either. not impressed with austrian air overall."
Plussat: "The flight was comfortable and very timely."
Miinukset: "Very little leg room."
Plussat: "On time departure, friendly staff"
Miinukset: "GET AN AGREEMENT WITH GLOBAL ENTRY"
Plussat: "The flight in General. Small space with a large audience make things smaller. It's not a flight where one can relax. Grueling."
Miinukset: "Breakfast was just a sandwich and yogurt. Is this standard Austrian Breakfast?"
Plussat: "Flight crew & overall experience was positive. Meal & entertainment were good."
Miinukset: "We paid for extra leg room seats & were told we'd have exit row. We ended up in the middle section, which made it very uncomfortable for the overnight flight."
Miinukset: "I wanted to buy an checked-in luggage, but Austrian site did not worked properly, repeatedly gave an error message. I ended up buying it at the counter desk, in the airport, at a much higher price."
Plussat: "I received an upgrade to a larger and more comfortable seat. The beverages were good and the staff was terrific."
Miinukset: "The food quantity was skimpy considering the duration of the flight."
Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."
Miinukset: "Boarding was confusing seating for a 12 hour flight was not comfortable."
Miinukset: "The flight was delayed but due to efforts of the pilot we were on time!"
Plussat: "kids treatment"
Plussat: "The food was tasty, the crew was nice and overall it was realy good"
Miinukset: "There wasn't any movies or music as entertainment"
Plussat: "Good food, lots of movies, flight attendants friendly"
Miinukset: "We paid to pre-book our seats and when we got on the plane they had been given away. We heard several different reasons, none of which made is feel better about the two middle seats we were told we had no choice but to take, while people who had NOT prepaid sat in our aisle seat. It was offensive to be forced to pay to select our seats in advance on a major international airline in the first place, and then to not have those honored just made it worse."
Plussat: "Expertise and effiency of the flight crew."
Plussat: "surprisingly tasty meal, smooth and on time flight"
Miinukset: "boarding in Vienna a bit chaotic , mostly caused by requirement to register passport for transatlantic flights"
Plussat: "This isn't really the flight, but see below for lack of personnel at Vienna airport to help locate gates after our flight arrived very delayed. I was running with a cane, and getting very upset when an airport employee with a cart asked if he could help. He took me to the gate I thought was for my flight, but it was for a DIFFERENT flight to Zurich. He calmed me down and drove me to the correct gate, talking the agent there to make sure it was the right one before he left me there. I wish I had time to get his name because he was very kind and helpful and I don't know what I would have done without him - wouldn't have made the flight, that's for sure. (He was in vicinity of gates F 3 - 13 on Sunday June 11 approximately 5:15 - 5:30pm Vienna time, if anyone wants to know)"
Miinukset: "Our flight was delayed almost one hour. Even though I had only one hour between flights, I was told (in Split) that all flights would be delayed, so no worries. On the plane, they gave information for some flights; for the rest of us they just said, go to your gate (for connecting flight) as quickly as possible. Flight landed at 5:05pm. When I walked out of plane (I was using a cane; recovering from broken ankle so have some trouble walking distances), there was no board with flight info, just immigration. Finally I saw a flight board, and had 10-15 minutes walk still. Also, signage wasn't great. I called after an Austrian Airline flight attendant who was also leaving, but she never heard me. Finally I found the right direction, still had security to go through. I was running with the cane (not good for my ankle). Essentially there was no help. Until a man driiving one of those carts helped me - I write about him above in what I liked about the flight."
Miinukset: "very tight connection in VIE after a small late departure from LHR but we make the connection."
Miinukset: "The ground crew harassed us for bringing our instruments on board. We fly with instruments for our work and this was the first time we were forced to check certain items and were detained for a period of time so that the ground crew could check with their superiors."
Plussat: "that everything was in order - alles in ordnung, without much fuss."
Miinukset: "the passenegers - too much farting"
Plussat: "Boarding gate was fast to get into the aircraft, flight was on time. Staff was friendly and helpful."
Miinukset: "Nothing negative"
Miinukset: "rAND OM BOARDING PROCESS WITHOUT ANNOUNCEMENTS"
Plussat: "Best take off, Best Fight, Perfect Landing...!!!"
Miinukset: "Diner was tasty...but, no breakfast... would have been great..!!!"
Long delay, minimal crew engagement but comfy plane.
The actual flight was ok. But was a mess before departing AMS. My previous flight was late, so missed my connection in AMS. Then I spent over two hours getting things settled to get another flight. I was unable to complete my request online, and no one at KLM in AMS wanted to help. They kept giving me the run-around until I finally convinced them K was stuck without their personal help. It added a lot of stress (and about 5 more hours of transit time) to my overall journey.
Delta operated. Missed connecting flight due to single late crew member in dfw. 1.5 h late. Missed work and incurred costs of over $800. Delta failed to hold connecting flight(s) at gate and it actually left EARLY. Fail. Never again.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Not the first time we have experienced defective entertainment system on this trip. It should be upgraded.
Plussat: "Boarding was efficient and the crew were nice."
Miinukset: "the seating is horrible. it was the tightest seating I've ever experienced."
Miinukset: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Plussat: "Impressive service... amazing crew, very friendly and professional"
Plussat: "Crew good and seat OK but not exceptional for business class"
Miinukset: "Food was average - main course could have been better. Range of movies ok but not great"
Plussat: "Professional crew. Good simple check in."
Miinukset: "The plane is so old..,"
Plussat: "Crew was great and helpful despite oversight in my special meal."
Miinukset: "Special meal request was overlook. I did not mind so much as eating less does some good! It is human to err!"
Plussat: "Crew was very engaging and service was good."
Miinukset: "My seat was horrible. Right at the door, crammed, and no place to store my carry-on luggage."
Miinukset: "Flight cancelled"
Plussat: "well mannered and attentive crew - good supply of complimentary food/drink - good over all comfort"
Miinukset: "boarding was running very far behind - considering this is mainly a hub operations carrier - resulted in several passengers missing their connecting flights -"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Miinukset: "The overall travel was good, no wifi and the entertainment system had a faulty headphone connection, and no place to charge devices other than through a USB port"
Plussat: "Entertainment options."
Miinukset: "Service was poor, seat did not recline, and the food was terrible."
Miinukset: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."
Plussat: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Miinukset: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Very friendly and helpful crew."
Plussat: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Plussat: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Miinukset: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."
Plussat: "More than adequate room, And very good service from a very professional staff. Head and shoulders abovevany American carrier, and several European lines I have flown."
Miinukset: "Can't think of anything."
Plussat: "Everything excellent. Comfortable seats in business."
Miinukset: "Customer service"
Plussat: "Sandwich was incredibly tasty (although not much filling)"
Miinukset: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Plussat: "Food was just fine, movie selection very good"
Miinukset: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Plussat: "On both of my flights to New York City, I was amazed at how friendly and helpful the flight attendants were to the passengers. On my short flight from Basel to Amsterdam, a young French speaking girl was concerned about how to manage getting to her next gate. The flight attendants talked to her and arranged for someone to take her there. On my longer flight from Amsterdam to New York City, there was a customer who was in distress about missing a previous flight and not making it to her connecting flight in New York. One of the flight attendants reassured her until she stopped crying and calmed down. That same flight attendant was always so positive and cheerful in all she did. The rest of the crew was top notch. This was my best experience flying in such a long time. Well done, KLM crews of flights 1984 and 0645 on July 10!"
Plussat: "Booked extra room seat which gave me good room for seating"
Plussat: "Lovely staff, good food, great movies."
Plussat: "The food and the punctuality"
Miinukset: "The technology in interteiment is not touch screen"
Plussat: "Service provided by the staff"
Miinukset: "The navigation of the entertainment system is not very friendly"
Miinukset: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."
Plussat: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Miinukset: "Not much to comment on here."
Plussat: "The included snacks and the seats."
Plussat: "Very little if any."
Miinukset: "Aircraft was not very clean,the staff seamed quite harsh at times when speaking to customers. The food was really quite poor but it was a short flight to be honest. Overall not as pleasant as the China Southern flights. I would not like to choose them again unless i had to."
Miinukset: "suitcase didn't turn up, although connection was quite tight"
Plussat: "Everything. Staff incredible."
Miinukset: "They didn’t let us board the plane. Allegedly the plane was changed and make us travel by train!! They offered us a compensation but we haven’t heard from them yet. Not good experience at all."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Plussat: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Miinukset: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Plussat: "Short, comfortable flight. Nothing special. Got us where we needed to be without incident."
Miinukset: "Nothing. This is filler text to meet the min. characters."
Plussat: "Food and drink service"
Miinukset: "Boarding pass facility"
Was not able to pay for checked luggage online. Even 24 hours before flying. More expensive at the airport.
Customs at CDG airport was soooo slow we nearly missed our connection with maybe 3 minutes to spare.
Customs at CDG airport was sooooo slow that we nearly missed our connection with maybe 3 minutes to spare.
Luggage handling was disgraceful and lots of luggage was left behind after being delayed for more than an hour.
Good cabin crew, Wi-Fi availability al through my trip.
Not the best crew. Extremely annoying with mask wearing. Even when I was eating and drinking they would come up to you to tell you to wear your mask. Extremely annoying.
Plussat: "I like the crew and their service, the food was amazing speacially the vanilla cheese cake desert was on point, loved it. I loved the “my flight “interaction on the screen and the different view of the plane, cockpit view, left, right etc.. amazing feature."
Miinukset: "The seat could have been much better as far as reclining and space. Overall I loved the flight."
Plussat: "Despite being a short flight, they gave food"
Miinukset: "Nothing. All ok"
Plussat: "The crew was excellent and surprisingly the seats were comfortable."
Miinukset: "I think more attention should be paid to cleaning the plane and eeek, there was no liqueur in economy class. Music selection in entertainment should be wider too"
Miinukset: "Our request for vegetarian meals got lost after a glight was cancelled."
Plussat: "Everything! The service was exceptional!"
Miinukset: "Departure time was almost 2 hours late and the communication of the cabin crew regarding this issue was poor. Almost an hour went by without an update."
Plussat: "The crew did its best to make up for the fact that the special meal I ordered was inedible."
Miinukset: "See previous"
Miinukset: "Entertainment worked sporadically"
Plussat: "Flight attendant was rude to my non French speaking 12 year old. He ripped his charger out of the USB port and threw it at him."
Miinukset: "TSA was sketchy and gave a FULL search, part down, etc. I kept asking and the excuse kept changing. Final excuse ridiculous! Flight attendant could have not treated my son as he way he did. I was unaware that the usb cord being inputted during taxiing As was my son. He was horrible to him!!"
Plussat: "Crew was ok and servicial"
Miinukset: "Food and reception at door of boarding"
Miinukset: "Really hard to get boarding passes online"
Plussat: "I'm not Hindu, but I requested Hindu Vegetarian meal. It was very tasty and enjoyable."
Miinukset: "Seats were not comfortable, even in Comfort + seating isle."
Plussat: "Multiple crew members paid constant helpful attention to my mother (88yrs of age) during boarding, deboarding and throughout the entire flight. Thank you!"
Miinukset: "Surprised one flight that from what it looked to be, once flight took off a older couple came out of the cockpit are and took a seat in business class. I thought I had seen someone in civilian clothes setting in a area right behind the pilots chair. They did return to cockpit area near end of flight"
Plussat: "Everything was great"
Plussat: "The crew"
Miinukset: "Seats! They were too small!"
Miinukset: "Not really an Air France flight, AF not interested in taking care of their frequent fliers."
Plussat: "The crew was very gentile."
Miinukset: "No enterteinment on the plane."
Plussat: "Good food and service"
Miinukset: "they lost our luggage very inconvenient"
Plussat: "Everything. crew friendly and food/drinks the best"
Miinukset: "Nothing...all was wonderful"
Plussat: "The entertainment has great selection. The crews were much friendier than the flight from SFO to Paris."
Miinukset: "The seat padding is rather thin."
Miinukset: "Engine noise in the cabin is loud."
Plussat: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."
Plussat: "The food was okay and the staff were friendly."
Miinukset: "My seat and several others around me were broken so that they would fall all the way back if we leaned back at all. The entertainment system kept crashing and forgetting what shows everyone on board we’re watching. There were no air vents to control. The games crashed constantly. The usb hubs didn’t work."
Plussat: "Ground crew at CDG was helpful to file a claim for the lost luggage."
Miinukset: "Ground crew at MXP Was inexperienced. She called every one in my flight to form a new line and it was immediately total chaos. And then they lost one of our luggages!"
Plussat: "Plane was comfortable and new."
Miinukset: "Nothing really."
Plussat: "I would like to come on time each trip because I got two late time before with airfrance"
Plussat: "The airbus 380 was great and the staff very nice"
Miinukset: "Too mych bad smells after a few hours"
Plussat: "Short & easy flight"
Miinukset: "All ok"
Plussat: "It was on time and the crew was good"
Miinukset: "The food wasnt upto the mark"
Plussat: "Good on a short flight"
Miinukset: "Paying for carry on due to weight limit. First time this ever happened!"
Plussat: "On time...comfortable, clean, newish A321...good leg room...friendly crew...pain au chocolat for breakfast"
Plussat: "All crew I interacted with was great, friendly, and helpful."
Miinukset: "Flight was late. Boarding very slow. Entertainment was ok by today's standards. Each seat had a display, but movie selection was not great. For a French airline I was looking forward to breakfast -- maybe some nice pastries or at least a decent croissant with jam. None such. It was disappointing. Meals were not impressive either, but the complimentary wine was good. I did not find the seats comfortable."
Plussat: "The Crew was the only thing that stuck out. Associates had Way more patience than i."
Miinukset: "Late takeoff, priority seating happens same time as general boarding, two pieces of lost luggage"
Miinukset: "Everything. AF changed seats without authorization or notification, separating a mother from her 3 year old daughter. Their entire attitude was "nothing to be done, now board plane and leave" no compensation was offered, nothing done to remedy their mistake or rude behavior and treatment"
Plussat: "Traveled fron SFO to CDG on AF in business class on an A 380. Lounge in SFO was smallish and not many choices in the food bar. Boarding was smooth. my second ride on A 380 in business and this trip reminded me quickly why I did not care for the A 380 on my previous trip. It is a huge plane with a huge sized business class which makes the cost less worth it compared to a Boeing. The crew were extremely helpful and caring. The food was acceptable. The seats on the plane were not comfortable in the lying position. Took a cab to our hotel in Paris (1st Arr) for a flat 50 euros. No meters."
Miinukset: "Arriving in CDG and facing a slow immigration with the passengers of this huge plane. I didn't care for the baggage delivery system. We were waiting for an hour only to realize that the arrival port for our luggage was changed."
Plussat: "Efficient check-in."
Miinukset: "It was raining in Prague so I can understand that luggage is going to get wet. But when we opened our luggage at least half of our clothes were wet. It would seem that the luggage sat out for quite a while prior to departure for that much soaking of clothes. Fortunately we are staying in Paris for a few days and can get our clothes dried out."
Plussat: "The food was good"
Miinukset: "The seats were terrible, the entertainment units were poor and staff was very reluctant to give proper service."
Miinukset: "The company failed to transfer my checked-in bag to the next flight during the transfer apparently"
Plussat: "nice crew; excellent check in experience!"
Miinukset: "boarding in Riyadh is always a nightmare. and as many have noted, the seats are too close for the average size of many boarding in Riyadh"
Plussat: "Ticket price"
Miinukset: "Long check in wait in Dubai. Food was shocking - inedible!"
Plussat: "Boarding efficient, Air France flight to Paris was brief and pleasant."
Miinukset: "Seat a bit uncomfortable"