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Plussat: Great

Miinukset: I have to wait 5 hours for a connection flight. I was not happy with. Other then that I had a great experience with Turkish Air lines

Miinukset: I had no vegetarian dinner

Plussat: Crew was outstanding, seats were comfortable. The food was awesome!

Miinukset: it was perfect.

Plussat: Breakfast was good; the first meal was average

Plussat: Crew was great. They made up for mistakes in a positive and amenable way.

Miinukset: Flight was late. There was no communication about it. The flight from Joburg to Doha was late, therefore I missed my connection. The delay was not officially communicated to any of the passengers — no announcements made, no representatives to talk to at the gate — until well past the time that we should have been in the air. It was distressing.

Plussat: Crew were amazing, superb.

Miinukset: Food verity, seat comfort ability, wider range of entertainment.

Plussat: Service was okay.

Miinukset: Could have been more customer focused!

Plussat: The bottom seat of the pocket is uncomfortable outdated. The distance between the chairs Too crowded

Miinukset: Organisation at the airport

Plussat: The crew doesn’t speak a word of English the chair is not comfortable no TV no space at all to walk or put suitcases

Miinukset: They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either

Plussat: Wifi !!!!

Miinukset: Bigger seats

Plussat: Service was okay.

Miinukset: Could have been more customer focused!

Plussat: Everything.. will do it again!

Miinukset: Everything was perfect

Plussat: Crew was receptive

Miinukset: Food boarding

Miinukset: Information on arrival time was not correct

Plussat: Flight was on time.

Miinukset: Staff: from check in to landing, they could at least smile. Baggage claim was a nightmare, 6 Schengen flights in the same belt.

Miinukset: Flight got cancelled

Plussat: The pilot and the crews were helpful about the transit. Pilot make up a lot of time.

Miinukset: Flight was delayed, had to run to my next connection flight.

Miinukset: It left at a bad hour of the day

Miinukset: They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either

Plussat: The bording was quick and easy. There was enough legroom.

Miinukset: There were 5 non stop screaming toddlers which made the oversea trip unbearable; and I don't think it's airline's fault. If there was a designated section for families with children, then hopefully the rest of passengers won't become hostages of the noise and craziness. As of food: there was menu with 2 choices; however there was one 1 choice available for lunch and dinner during this trip.

Plussat: No comments

Miinukset: No comments

Miinukset: coffee is to strong and to many spicy foods

Plussat: La tripulación excelente y nos dieron un obsequio

Miinukset: Everything

Plussat: Everything normal as expected on an economy class nothing special.

Miinukset: Firstly If the meals we pre booked were actually given to us. Secondly what’s the point of giving menus to coustomer to choose their meal when food availability is limited. Don’t set false expectations to your customer when you can’t deliver on them.

Plussat: Crew was very helpful, seat was small and uncomfortable.

Plussat: No comments

Miinukset: No comments

Plussat: Great gifts for children! However, there was no food for kids - apparently, I was supposed to request it in advance. This is something new, and I wish we were notified as soon as we purchased the ticket. We flew to Moscow in Sept. 2018 as well, and child's meal was provided without special requests.

Miinukset: When I bought the ticket, it looked like 2 seats near the window or wall, but in reality there were 3 seats in the middle. The flight was comfortable but not what I expected. If I knew those were 3-people seats, I would've picked something closer to the front of the plane.

Miinukset: It left at a bad hour of the day

Plussat: Crew was very helpful, seat was small and uncomfortable.

Miinukset: Leg space is horrible!

Miinukset: Using the same airline and terminal, they caused us to miss our connection by not having a jetway to a gate. In the time it took to deplane and bus to the terminal, they caused us to miss the connection. This in spite of the plane being still at the gate when we arrived.

Plussat: timing, safety, captain take off and landing

Miinukset: squeezed chairs like low cost flights luggage damage found upon arrival and no-one to handle this but to return back into the residence country Aeroflot office to request the claim !