Worst airline ever. It had an hour and a half delay from Miami, therfore I missed my connecting flight from Oslo to Berlin. They rescheduled me to another flight to Copenhagen then Berlin. That plane broke down, so they rescheduled me again from Oslo to Frankfurt to Berlin. There was only 1 clueless crew member at the gate tried to reschedule 50 people, she got no help. Got to Berlin 8 hours late.
Miinukset: "The plane was small. It was a quick flight though."
Plussat: "Ontime and efficient boarding with polite crew."
Miinukset: "Nothing to improve. I slept the whole flight so couldn’t evaluate all aspects."
Miinukset: "Meal choices - only serving beef in economy was not great."
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Miinukset: "The check in staff at the gate could have been more friendly and paid better attention to customer care. I was standing in front of the counter with a simple Question but had to wait 5 minutes before the two agents got done with their own personal chat and thought about attending to me."
Plussat: "SAS is excellent in terms of comfort and professionalism and care from the crew."
Plussat: "Crew was amazing. Seat was better then usual."
Miinukset: "Don’t make us pay for our drinks."
Plussat: "Flight attendants were kind and patient and attentive. Older plane had more seat room, and the food selection was tasty and reasonably priced."
Miinukset: "No entertainment options beyond airline magazines, but it was to be expected on a European flight under 3 hours"
Plussat: "Too many crying babies!"
Plussat: "The food was amazing"
Miinukset: "The seats could have more space"
Plussat: "Professional and courteous crew"
Miinukset: "Nothing, was a pleasant flight"
Miinukset: "From Helsinki to Stockholm I missed my flight because we boarded late. Once in Stockholm I had to take two different planes for my destination and in result loosing time"
Miinukset: "Really rude flight attendant even after we boarded and left late. She was rude to people sitting in the exit seats, rudely demanding attention while she rushed through the safety guidelines. She then very rudely told me I had to pay for what I was trying to order, even though I was reading it off the menu? She acted as if I was stupid because I don’t speak swedish, but she did not speak the language of our destination, and it was a connecting flight."
Plussat: "Crew and food were amazing!"
Miinukset: "40 minute delay No food on a three-hour flight, first European airline to implement the same policy that US airlines have used for domestic US flights"
Plussat: "Left on time. 50 minutes early in Copenhagen. Food was not bad."
Miinukset: "TSA at EWR was ridiculous. Slow lines and very inefficient."
Plussat: "No comment since very short flight."
Miinukset: "My husband was unable to check in on line. SAS when contacted by phone which was difficult to do because it is hard to locate their number had no explanation other than maybe due to security. We missed a tour due to the time spent (unsuccessfully) trying to solve this problem."
Plussat: "on time polite staff comfortable flights with free coffee"
Miinukset: "charging for bags"
Plussat: "Very comfortable and smooth flight, on board entertainment on first leg of trip was great. Food was fresh and good. Nice coffee & Tea service,"
Miinukset: "Boarding was a little scattered, but ok"
Plussat: "Price and destination was convenient"
Miinukset: "They said coffee and tea was complimentary but they didn't serve a number of people for some reason"
Miinukset: "They only offered tea and coffee for free as a drink and nothing anything more, and were not kind at explaining this."
Plussat: "Convenience, timely procedures, comfortable seats, plenty tea or coffee"
Miinukset: "No Entertainment, no snacks included, only tea and coffee"
Miinukset: "I had requested an aisle seat and on both flights to and from Stockholm and Chicago had to sit on the very last row in the middle seat between 2 people who seemed to exceed the "weight allowance" that seem so important now when you flight unless you spend a lot a money on the ticket and it then becomes irrelevant !!"
Plussat: "Everything about the flight was fine. Boarding, flying and retrieving luggage were all standard and went smoothly."
Miinukset: "I was upset that neither Kayak nor SAS provided any information about our ticket being a basic, basic ticket, by which I mean, did not include any checked luggage allowance in the price of the flight. I ended up paying 140 additional Euros for two bags. It appears that SAS's pricing is gaming the system when searching for flights or that Kayak is not being up-front about the type of fare they are advertising."
Plussat: "Great flight very happy"
Plussat: "Quick flight"
Miinukset: "1 hour delays and 70 euro bag fee"
Miinukset: "When I checked in I was told I had no bag allowance and had to pay 70 euro to check my bag. I feel like this was very sketchy on kyaak's part since it must have been on the fine print. I will be more cautious next time. Sas was otherwise fine."
Plussat: "Technically, since the first leg of my flight was changed I no longer flew this route, but it was through the same airlines and they fixed my issues no problem."
Plussat: "One included checked bag"
Miinukset: "We were being charged for bottled water and soda"
Plussat: "Modern plane, great entertainment system"
Miinukset: "Paying for booze, vegetarian breakfast is awful."
Plussat: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Miinukset: "Leg room is a nit short for tall people. Everything else was great."
Plussat: "The food was quite good on the international trip. Thought the pilots were excellent on all flights. Take offs and landings were very smooth."
Miinukset: "On the domestic flight you only got a drink."
Plussat: "Short flight, friendly crew."
Plussat: "The food was good, movie choices"
Miinukset: "Little room to move"
Miinukset: "I and my 2 children, 10 and 8, thought the dinner was really bad. Also, entertainment selection was lacking. Other than that I thought sas did a great job with the flight."
Plussat: "Reasonably on time"
Miinukset: "No entertainment at all, no food at all, unless you are willing to pay 10 euros for a sad looking sandwich. You got water or coffe, or you overpaid. And it's not like they're giving the seats away!"
Plussat: "They checked my mobility scooter at the plane door, put it underneath and brought it back up to the plane door in Chicago. WHAT service!"
Miinukset: "I did NOT like the fact that this was NOT true in Copenhagen. I checked my mobility scooter at the plane door, they put it underneath, but was met by a man who said he was going to take me to pick up the scooter (in the baggage claims area--after I was promised in Chicago that it would be at the plane door when I arrived in Copenhagen). Made me get in an enlarged golf cart, and took me to the "transfer area" -- where I had to get into a wheel chair -- for the rest of the journey to the baggage claim area. Then he stood there waiting for a tip that was to NEVER come!"
Miinukset: "Delay for 2 hours, without anny compesation"
Plussat: "prompt, friendly, and professional!"
Miinukset: "TOmato Croissant nasty!"
Plussat: "Overall, the flight was good. As always, I like SAS's service. Crew are friendly and accommodating."
Miinukset: "When waiting to board the flight, it was difficult to understand when different parts of the plane were boarding because of the soft volume of the loud speakers. All people could really hear was "boarding now", which created a bit of a rush of everyone. It would be helpful if there were an SAS representative to stand next to the line, to physically say to people, 'Okay, we are now only doing priority boarding. If you are priority boarding, please stand her. After that, if you are business class, please stand here. Everyone else, please wait, but know that we will start to board from the back of the plane. Thank you." This will to help guide people BEFORE the ticket check."
Miinukset: "All was great"
Plussat: "Overall the flight was ok."
Miinukset: "Each time I fly SAS, it seems that a service that was free must now be paid for."
Plussat: "Flight was cancelled but i didn't receive email notification from SAS Moreover i was able to check-in on SAS website and print boarding pass 10 ours before flight (and after Kayak sent me notification that flight "may be cancelled"), and they sent me confirmation and everything. When i arrived in airport i realized flight was actually cancelled. And i tried to call and nobody picked up the pphone. I was travelling from Moscow."
Miinukset: "Late take- off and landing. Indifferent flight attendants. Two of my children were bullied into giving up their bulkhead seats to a couple with a child. We had to pay extra for those seats and we were given no compensation."
Plussat: "Checking was simple . The waiting area was comfortable. The flight seats were convenient, and we arrived early."
Plussat: "Everything went as planned, good terminal for connecting flights"
Plussat: "Crew was very welcoming and nice"
Miinukset: "Wish they would offer more free beverages than tea & coffee.What is free and what is not is unclear with so many options"
Plussat: "The crew was very nice and helpful. I've never received so much food on a flight! What an unexpected treat. Also, I loved that there was a water bottle at my seat when I arrived."
Miinukset: "Hmm... machine at check in wasn't working properly (wasn't scanning my passport), but a friendly SAS representative helped me check in using another machine."
Angebote beim nächsten Flug
Here’s the truth / I paid $29 for a flight that lasted 45 minutes - so the experience was short on the plane and the expectations I had, given the price tag, were humble. However the airline was comprised of professional and courteous people. Long on smiles, short on legroom on the Boeing 737-800 - but what else would one expect? Nicely done to the folks at SunExpress.
It was really hot whole the time during the flight
Ticketing was a nightmare! Did the online check in never to receive email tickets and upon arrival at the airport, long lines taking an hour to get your boarding passes then running though security to the gate. The web site was not working, overall We could have missed our flight.
Plussat: "The crew was very helpful and definitely went out of there way to help members. The seat had plenty of leg room but the cushion seemed worn."
Plussat: "Seats were good"
Plussat: "Nice seats, clean spacious airport, nice crew"
Miinukset: "Flight was a little late which meant I had to take a later train, but otherwise everything was great."
Plussat: "Departure and arrival were right on time."
Miinukset: "The seats were not adjustable. I wasn’t expecting so much comfort anyway but that would be nice."
Miinukset: "One hour delay and baggage retrieval also took one hour"
Plussat: "Super crew en the plane was not full so 3 chairs available. I slept during the flight and very good pilot who made a great landing."
Miinukset: "Maybe a beter conformation mail about the flight and what’s included like luguage etc."
Miinukset: "We had were more than 3 hours late"
Plussat: "Comfortable and spacious seat allowed me to slee most of the flight!"
Plussat: "Nice crews. Flight was on time"
Miinukset: "There is no instant noodle as in Suncafe (menu)"
Plussat: "smooth check in and boarding"
Plussat: "I like the competative rates and on time schedule."
Miinukset: "Lost my luggages"
Plussat: "The plane was brand new and the crew were polite and nice. On time flight with a good pilot ."
Miinukset: "On the boarding card, by mistake the gate was written 308a while it was actually 208a"
Plussat: "Short wait"
Miinukset: "Not enough leg room"
Plussat: "1-)Antalya -Almanya .kizima yemek,su,hic birsey vermediniz,para istediniz.2)-Almanyada.Valizlerimiz kald,2gun sonra antalyaya geldim 1Gun bekledi sunexpress old emanetci iletisim out up kargoya vermedi istemedile 10 yeri telefonla arattirip problem yaptilar,3.kargoya verily eve teslim edilmedi kendimiz parayla taxi kiralayip hitting kargodan aldik.$100 tax parayi odedik.3)YINE ALMANYA - ANTALYA UCUSDA YEMEK VERMEDINIZ PARA ISTEDINIZ .BU PASAR SAYGISIZLIK YETERMI.TEBRIK EDERIZ."
Miinukset: "Didn’t get to it"
Plussat: "The employee were professional and nice. Every thing went smooth"
Plussat: "Mostly everything was fine with the flight"
Miinukset: "Have never seen this happen elsewhere, but shortly after boarding, the crew announced they had to do a safety check, which required all the passengers to collect their personal items (i.e. everything from the overhead bins) to hold with them in their seats, as the crew 'checked' the bins and aisles. The procedure didn't seem to delay the flight, but just seemed a little pointless and a waste of effort. Thankfully there wasn't anything found or any other cause for alarm, but it just seemed odd."
Plussat: "The lounge"
Miinukset: "Cancelled flight followed by delayed flight followed by the slowest priority baggage service I have ever seen."
Plussat: "Fast amd easy flight"
Plussat: "Quik flight"
Miinukset: "The fiod I requested from the menue was not available"
Miinukset: "Very bad transfer arriving from Istanbul at Antalya."
Miinukset: "Very bad transfer arriving from Istanbul at Antalya."
Plussat: "Wonderful flight. Everything was Handled well by flight staff"
Miinukset: "Luggage took a very very long time to arrive. Some prop got their luggage but half the plane was left waiting for about 30 minutes"
Plussat: "We got where we were going safely"
Miinukset: "My knees were actually pressed up against my he seat in front of me even though I had my butt all the way back. So, thankfully I had an aisle seat so I just stuck my knee out to the side...this was a partial solution only as the crew came by at least 5 times on a 2 hour flight with the service cart, smacking my knee each time. No complementary snacks or beverages... not even water. Somewhat surprised that they didn't charge to use the lavatory."
Miinukset: "1 hour queue to check in due to mixed international flights and not enough desks open. No room in overhead lockers, people seemed to have much more than their allowance. Didn't get to buy duty free items on-board as they ran out of time."
Plussat: "Staff was nice"
Miinukset: "Fight was delayed by about an hour. Information screens at DUS airport did not work. Seat backrests were WAY too short, so I couldn't lean back. My back and neck still hurt because of that!"
Plussat: "Cost was reasonable."
Miinukset: "Often it has delays."
Miinukset: "Delayed 35 minutes"
Plussat: "Good flight overall and crew good"
Miinukset: "Left half hour late otherwise satisfied"
Plussat: "customer service in general.."
Plussat: "Plane was veryClean. On time. Staff were very frindly"
Plussat: "The price was low, the plane was clean and well kept. Unlike other value airlines, they did not harass me to buy things the whole flight long... One pass through with the food cart if you wanted to buy something to eat, and then peace to enjoy the flight. Both the trip out and the return were on time."
Plussat: "efficient boarding"
Miinukset: "seat a bit worn out. luckily it was a short flight"
Plussat: "Everything perfect I Like the sun express"
Fast, good loads in and out, totally worth of price.
Plussat: "Lovely crew, comfortable seats and bang on time."
Plussat: "The flight was really fast!"
Plussat: "Clean airplane and on time"
Miinukset: "Crew was borderline condescending and not very helpful"
Miinukset: "Pointless paying for priority boarding as staff just let both lanes board at the same time"
Plussat: "The price"
Plussat: "The crew is doing its best job given the cards they gave been given to play with !"
Miinukset: "It was all good for a budget airline."
Plussat: "Quick boarding no air bridge"
Miinukset: "Massive queues everywhere. Plane was delayed 40 mins"
Plussat: "On time, organized, smooth landing"
Miinukset: "Slow check in, constantly being bothered with duty free announcements"
Plussat: "The crew was friendly. I enjoyed the low fee to get priority boarding with guaranteed cabin baggage."
Miinukset: "The crew was late, which delayed our takeoff by 20 minutes, which is unpleasant when you have already boarded the plane and are stuck in your seat. However, the flight only landed 5 minutes later than planned. The seats are not very comfortable for flights longer than one hour. There is not enough room to work on your laptop at your seat. I was constantly bumping elbows with the passenger next to me. The cabin temperature was extremely warm. I was sweating nearly the entire flight and I felt very uncomfortable."
Plussat: "Speedy check in at chaotic Crete airport Paying extra for priority boarding and taking carry on bags inside the cabin was worth it"
Miinukset: "Pay 68 euros for 5 kg excess luggage"
Miinukset: "Delayed as usual .. badly managed and only took as the holiday we organised only picked up from that airport. Deeply un necessary"
Miinukset: "We did not have internet and computer access during our trip and when we arrived at the airport to check in we were told that there was a high fee for airport checkin. Never in my 30 years of airline travel have i experienced such s redicilous and outragous thing. I paid 196 euros today because we were not able to check in online rven though Ryanaiir had several checkin counters!. This was certainly the last time i flew with Ryanair and I will share this experience with my friends and family."
Plussat: "Quick disembarking due to quite empty plane ( for ryanair that usually has full )"
Miinukset: "Staff seemed a bit irritated with each other. The boarding took so long - we were towards the end of the queue but still had to wait a long time for the dooors to close - not very ryanair as they usually have all of us waiting to get on the plane. This was especially weird as the plane was quite empty Might need to lower the up selling - the flying time was 55 mins approx and the poor cabin crew were wheeling the cart about 3 minutes after take off with the plane still climbing quite steeply. The crew are trying to sell the same as a 3 hour ryanair flight - hot food, snacks, drinks, scratch cards, and the perfumes"
Plussat: "The price"
Miinukset: "They are delayed all the time. Missed the last train going home, ended up sleeping at the airport"
Miinukset: "Flight was delayed and they were not communicating with the passengers. They had us standing for an hour without letting us know they flight was delayed and you can’t find information online. Also it seems their goal was to charge everyone for luggage and the overhead compartments were pretty empty."
Plussat: "The flight was not delayed"
Miinukset: "No complaints"
Miinukset: "As usual with ryan air it's all about the cash. Missed my flight because of lip balm and a baggage check and then when I asked for help. They basically did nothing. I will never fly with you again. Luckily managed to get a B.A flight for £95.00 the same day and Ryan air wanted £413.00"
Plussat: "The crew"
Miinukset: "Sitting with a stranger"
Miinukset: "leaving later than scheduled"
Plussat: "Absolutely nothing"
Miinukset: "3hr delay, zero staff to provide information, no apologies, utterly terrible organization."
Miinukset: "Confusion at the gate as two planes seemed to be boarding through the same gate. Then a long wait outside in the sleet, as steps to the back door of the plane had frozen and could not be used. Once again seated nowhere near my travelling companion. As we bought both tickets at the same time and printed the boarding passes at the same time, it looks like Ryan air deliberately seats people separately to force them to pay extra to change seats."
Plussat: "Plane Good, Great Staff. food good (Bit Pricey)"
Miinukset: "Just wish it would have an onboard film on flip tvs like the good old days so passengers were not fiddling with tablets and phones, and maybe turn the cabin lights down so you can snooze a bit."
Plussat: "on time"
Miinukset: "Flying shop"
Plussat: "No panic"
Miinukset: "Bad job with customers. Sorry."
Plussat: "Ryan Air 5.5 hrs Flight Delay from Glasgow, Scotland to Dublin, Ireland (Draft 2.1) Our flight from Glasgow, Scotland to Dublin Ireland on September 22nd with Ryan Air was delayed for 5.5 hrs (165 minutes) for unexplained reasons. We were supposed to depart at 3:25 pm and we actually departed at 8:55 pm when the plane actually began to move from the terminal to the runway. Over the ensuring 5.5 hr. delay there was no plausible reason given by gate staff or the bag check-in staff or the electronic flight board of daily departures in the Glasgow airport. Here is what we heard from all 3 communication sources stated in the previous sentence: • Seven (7) actual time delays of actual flight departure times (electronic flight board) ranging from: 3:25 pm, 4;30 pm; to be scheduled; moved to 5:15 pm; 6:30 pm; 8:00 pm; 9:00 pm; check with the gate. • Waiting for a plane to arrive......... • We have no idea...... • Waiting for a plane and a crew to arrive.... • Corporate is working on finding an available plane...... • I don't know....we will post the details when they are known to us..... The Scottish Times Newspaper (Sept. 21 or 22), reported that Ryan Air had allowed too many pilots to go on vacation at the same time which had made the entire flight schedule prone to long flight delays and numerous flight cancellations. What was reported on the various UK news shows was very different. Their were serious labor issues between Ryan Air's pilots and management, particularly Dennis O'Leary the CEO, over work conditions including pay and job performance. Those of us who read local UK newspapers had an inkling that the pot was boiling. However, as the actual departure delay went beyond the scheduled 3:23 pm, passengers were uneasy about our hotel rooms in our destination cities still being held and whether any drop-off family members should go home or be available if the flight was ultimately cancelled. What made it worse was Ryan Air realized that they were in violation of the European Union flight delay rule so they passed out FLIGHT DELAY POLICY to those waiting in line. The gate crew and the check-in folks outside security told us about having to provide all passengers two (2) free phone calls except that this would mean leaving security at the expected gate and going back to the Ryan Air check-in counter and back through security. A very arduous process one more time. Ryan Air has very arcane booking rules so if I change my checked baggage to a larger size, my only option was to add an additional piece of luggage at a very stiff cost. In our opinion, Ryan Air is a very poorly managed airline and the most customer-combative airline we have ever encountered in our many flights throughout the UK and Europe. Without hesitation, we would not recommend Ryan Air under any circumstances and would be willing to pay more with other carriers who take better care of their customers. [Customer names withheld for privacy reasons - 9/26/2017.]"
Miinukset: "= sardines and quite unpleasant"
Plussat: "For a discount airline, the service was what we expected, no frills, just transportation from Lisbon to London."
Miinukset: "As a no frills airline, nothing is free, not even coffee and we paid 6 euros for two cups on board the plane. We paid extra to get better seating and we got one "free" check-in bag as part of the deal. They are very strict with the carry-on luggage and make sure that you adhere to their sizing policies and saw people arguing as they were forced to pay 50 euros for non-compliant bags. It is better to pay extra in advance to get better seating. Finally, if you are traveling to London, the airline flies to Stanted which is about an hour from London, but train service is good and you can connect to the tube and practically reach every corner of the city quickly and cheaply."
Plussat: "Nice crew and good informations flow"
Miinukset: "Had to wait outside for boarding. No pocket on seats."
Plussat: "Seating was not bad. However it seems they made no effort to seat couples together."
Miinukset: "My flight over doubled its cost when I got to the airport because I was not able to check in or print a boarding pass beforehand and had not prepaid for luggage. Not sure how that adds up to 208 extra euros when my flight cost 160 euros. I do not have an international phone plan and was not able to do this on my phone but so far have had no issues with getting a boarding pass and luggage completed at the airport. And the service there was terrible. There was no order to the line, people kept pushing in and they would just take them ahead. Also the manner of which they dealt with customers was very rushed, rude, and impatient. This is the second review I have written in my life because I don't feel the need to usually, but I wish I knew this beforehand and wanted to share."
Miinukset: "Allocation of seats saw my wife in 5c and myself in 31d. 31e was vacant."
Miinukset: "Delayed a bit."
Miinukset: "The staff charged me 62 euro for checking in my bag at the gate. Beforehand, I tried to check my bag in at the check in counter and the lady told me that I didn't need to check my nag in because it was within the required size. At the gate, I tried to explain the situation to the women, but they forced me to pay or threatened that I would miss my flight. Because it was their fault for not being consistent with enforcing the rules of Ryanair and a lack of communication on their part, I'm never flying with Ryanair again."
Plussat: "ticketing options, EXCEPT cost of checked bags at airport!!"
Miinukset: "ran late due to late boarding if paasengers cost of check bagged at airports!!"
Miinukset: "We were held in board for 40 minutes after landing due to rain even though there were ground crew walking around in the rain already"
Miinukset: "Four hours late leaving Stansted because Ryanair ground crew were under staffed"
Plussat: "Price was a lure, but not really when you get all the catches"
Miinukset: "Literally everything. Flying Ryan air is like flying with a team of used car salesmen. Take any other airline and you'll be better off"
Plussat: "Love the dual boarding process extremely efficient"
Miinukset: "It would have been nice to have water"
Miinukset: "Misrepresented by Kayak and Ryan Air"
Miinukset: "Customer service department did not follow through on their commitments 3 separate times, as a result we had to buy another set of tickets as they cancelled our first. I contacted them 5 times before departure and every after sending them the chat box detail, they say I did not contact them. I think this airline is a scam! Will never fly them again."
Miinukset: "I booked via kayak. Wasn't told I had to check in more than two hours in advance or pay a 45 euro per person fine. And we were only seven minutes late. Last time I fly Ryan Air, and possibly last time I use kayak."
Plussat: "The staff were friendly"
Miinukset: "Firstly we were delayed for two and a half hours which caused us to arrive after midnight making it very hard to find transport home. The seats were very uncomfortable and wouldn't tilt back at all. We were hungry because we had waited for 2+ hours and we were not provided with any food onboard. Not a fun flight."
Plussat: "Advertised price."
Miinukset: "Check-in was a nightmare. I was on international travel with no PC, only phone and Ipad. I downloaded their ap on the phone, as they do not have an Ipad version. After tedious set up of account, I went through and completed the check-in procedure the day before the flight. However, when I attempted to download my boarding pass, the ap failed. I went to the airport 3 hours early. No attendant to be found so that problem could be resolved. less than 1.5 hours before the flight time, and after standing in line for 1 agent, I was told I could not be checked in, because I did not have a boarding pass, and I would have to purchase one from a service desk (different airline was providing service). The service agent said the Ryanair ap should have worked, and called them to request a waiver on the charge. They refused. I had to go back to the gate desk in order to check in, and very nearly missed my flight. Never again!"
Plussat: "We came prepared so they weren't able to charge us extra hidden fees this time."
Miinukset: "They told us to come extra early but had no staff on premises to process people and luggage."
Plussat: "It's affordable and Ryanair offer a lot of routes, so really when you're planning a complicated trip, they're a good option at times."
Miinukset: "Their check-in systems are really brutal. We were flying with a 20 month old and had overweight bags. We were happy to pay for them but we had to go find an attendant to take our payment because their automated system doesn't do that. I know they're saving money on staffing but I had to seriously consider if it was worth saving a few hundred dollars to go through some pretty epic frustration."