Lots of space to spread out (which was not their doing) and big seats with big screens and plenty of legroom.
Miinukset: "Flight crew not too interactive"
Plussat: "I like how the crew made rounds hourly to provide drinks and ensure we are good! Also appreciated when they were able to accommodate last minute meal changes!!"
Miinukset: "I didnt get bulk head seats that are near the restroom for my disabled father. He had a terrible flight"
Plussat: "Typical JAL, nearly everything was fantastic."
Miinukset: "I don't think it could be made better but legroom on this flight was cramped. Certain planes in the JAL fleet have really cramped legroom and uncomfortable seats."
Miinukset: "The crew members could have been more courteous to clients on the flight by lowering their voices when conversating among themselves."
Plussat: "The crew was amazing!!"
Miinukset: "Nothing! Excellent flight!"
Plussat: "Tv audio didn’t work. They forgot to movie me to another seat. I paid for Wi-Fi and it didn’t work with Netflix or hbo go. Luggage was lost too"
Miinukset: "The chairs were just a little uncomfortable, too firm, but everything else made up for it."
Miinukset: "Trip to Manila from Tokyo was delayed for 3hrs plus"
Plussat: "crew was professional, attentive and polite"
Plussat: "Spacious leg room"
Miinukset: "Toilets can be cleaner . And food could be tastier with 2 choices ."
Plussat: "Spacious leg room."
Miinukset: "The food is average. Could be much better. Eg, serve eggs like omelette for Breakfast. Only one choice . The other choice could be Jap menu vi differing it’s s Japanese airline. Flew JAL 2 yrs ago too. Food was not good. Also , toilets could be cleaner. There’s always a pungent smell."
Plussat: "Everything was great"
Miinukset: "Lower the price"
Plussat: "Comfortable and great crew"
Plussat: "Polite crew, got our selected seats, clean"
Miinukset: "WiFi didn’t work"
Plussat: "Kind and courteous staff"
Miinukset: "A family with 2 kids making noisy and crying nonstop during the flight the father was playing Japanese video games with headphones on and very careless but once in a wile started yelling at Kiks because they distracted him from his entertainment. Grandma next to them was careless too,mother left the kids to father and was sitting 2 rows in the back and they never came at least to try to make them quiet even when the kids started to kik everywhere licluding the food tray and almost breaks it. Unfortunately the staff never came and try to talk to them about this issue Most of the people including several senior citizens looked angry and frustrated."
Miinukset: "The fact that my father was diagnosed with Cancer and they wouldn’t refund our 1300.00 for round trip tickets to the Philippines which is our vacation home. The airline required documentation from my fathers doc which I provided. He was not going anywhere for at least a year (radiation and chemo) and the denied even credit.I was able to get my parents tickets refunded by a different airline. NEVER Again. my father passed 8/12/2018. Our trip was scheduled for 9/13/2018. Very disappointing.see"
Plussat: "The staff were fantastic nothing was too much trouble and great fun attitudes."
Miinukset: "No entertainment systems."
Plussat: "Premium economy is more worth that the price"
Plussat: "I love Japan Airlines. The service is always impeccable. The stewardesses are really nice and very efficient."
Plussat: "Very family friendly. Good entertainment system."
Plussat: "Courtesy and thoughtful services throughout the flight More leg room and better food than typical American Airlines’ economy"
Miinukset: "Can’t think of any thing"
Plussat: "JAL is hands above any of the American airlines....so polite, helpful, diligent and graceful. Food much better as well, and newer planes."
Miinukset: "No complaints! Not even one!"
Plussat: "Everything!!! Excellent customer service. Will definitely use their airlines whenever possible.Very polite and always smiling and frequently checks on you if u need anything unlike other airlines."
Miinukset: "None whatsoever."
Miinukset: "BA flight with poorer screens and food than JAL"
Plussat: "Fast Service , cheerful Members , and positive Vibes all the time."
Plussat: "From bathroom amenities to food/drinks on board. Japan airlines knows the meaning of service and I had a very pleasant flight."
Plussat: "Politeness. It definitely stands out."
Miinukset: "Coffee. It just didn’t taste good to me. But they had wine!"
Plussat: "Attendants appeared intolerant and impatient. Not the pleasant courteous crew flying into Japan."
Plussat: "From check in to final destination, customer service to amenities, Japan Airlines exceeded my expectations in every regard."
Miinukset: "The flights were everything I expected and more."
Miinukset: "Great airline great service. Haihly recommended"
Plussat: "Food & entertainment"
Plussat: "The staff tried to accommodate all of our needs. Everyone was polite and friendly."
Miinukset: "Food was not the worst but not so great"
Plussat: "Arrived on time"
Miinukset: "Slow check in at the airport"
Plussat: "The flight's timing and airports are perfect for a short weekend getaway between Seoul and Tokyo. JAL service is also perfect!"
Plussat: "The crew was very nice and solicitous and helpful. This is my third trip with JAL and I. Happy about it."
Plussat: "My flight was on time everything went perfectly and there was nothing I could've done better everything is great."
Miinukset: "i'm kind of tall so I would've liked to of gotten to see with more space especially since there are more seats on the plane available. But other than that my flight was good and I was happy that everything went according to plan."
Plussat: "Clean and very good service."
Plussat: "The flight attendants were incredibly friendly and service oriented. I can only say wonderful things about them."
Plussat: "Overall flight was comfortable and staff was friendly."
Miinukset: "No details were provided about the food on offer. I didn't know what I was eating and no options were provided"
Plussat: "excellent food,comfortable, easy check in process"
Miinukset: "my bag was deemed not carry onable by staff but I had checked to make sure measurements met carry on criteria"
Plussat: "The bathroom is super clean."
Miinukset: "Maybe you can make some alterations with your meal offerings."
Plussat: "Good food and excellent service On time"
Miinukset: "There are not much choices for movies News uses Japanese only"
Plussat: "During the flight the air hostesses we're constantly attending to passengers. Excellent flight."
Plussat: "Excellent customer service. Five star service on board. Very helpful and informative customer service at jal transfer counter."