Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Lento myöhässä 9h ja lähtö seuraavan vuorokauden puolella. Ei mitään tietoa finnairilta kuinka toimitaan, miten yöpyminen hoidetaan, mitä korvataan jne. Surkea suoritus.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Tämä nykyajan "turvatarkastusteatteri" on aivan absurdia matkustajien kiusaamista. EI voi mitenkään olla perusteltua että joutuu jonottamaan yli 2 tuntia sitä että käsimatkatavarat tutkitaan. Matkustajista 99.99999% on rehellisiä asiallisia ihmisiä eikä heidän kiusaamisensa moisella teatterilla edistä mitenkään lentoturvallisuutta. Parannusehdotus turvallisuuspäällikölle potkut tehtäviensä hoidon täydellisestä epäonnistumisesta. Esim lennollani 2 oli vain läpivalaisulaitetta käytössä ja jonossa tuhansia ihmisiä. Ilman lennon myöhästymistä olisimme missanneet lentomme tämän pelleilyn johdosta! Kyllä moiset tarkastukset pitää pystyä järjestämään siten ettei matkustajan tarvitse seisoskella jonossa tuntikausia. ( tämä jonottaminen tarkoittaa myös sitä ettei kukaan voinut käyttää kentän palveluita, eli myös heidän business kärsii tästä typeryydestä)
Lento oli tunnin myöhässä.
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Koneen kapteeni ei kertonut mitään muuta lennosta kuin lähtiessä lennon kesto. Olisin halunnut tietoa esim lentoreitistä.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Nopeaa toimintaa, kaikki sujui hyvin.
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Food choice Complimentary coffee and tea
Hieman enemmän jalkatilaa
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Teneriffan matkaselvitys tosi hidas ja ruuhkainen
This flight was a bit of a let down compared to our departing flight. The food was pretty bad, I couldn't even cut the meat. But the thing that made this less enjoyable was the terrible check-in process. We waited over 70 minutes to check in for Business class. Numerous people almost missed their flight, which made the line even longer. I've never waiting in a standard line that long to check-in, so to experience it for Business class was disappointing at best. Also, the flight attendants weren't as friendly as the ones on our flight to London. One of them with dark hair was great, but the other 2 were grumpy and seemed irritable most of the flight. The experience was quite different from our flight from SEA to LHR, so it was a bummer to end the trip on a mediocre note--especially with the cost of these tickets.
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Friendly and professional crew
Clean airplane with great staff
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Erinomaiset ja viihdyttävät lentäjät mutta lento lähti myöhässä
Lentoemäntä joka oli Lennon takaosassa oli todella mukava!
En voinut käyttää lentoa, koska se myöhästyi liikaa. Paha mieli tuli ja rahat meni. Kari
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Kaikki oli OK. Ei parannusehdotuksia.
Lentokentällä saimme apua kahdesta pisteestä.
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
I was impressed with Iberia! Would definitely fly again!
Plussat: "The crew was amazing, friendly and on-top of it. the filght was great. I was next too a large, smelly man and that affected my flight, but that was out of the airline crew's control made the flight a bit uncomfortable."
Miinukset: "Not to be seated next to a large man and a child behind me kicking my seat. Again, items out of your control. There is one item, and that is, I forgot to request a vegan food option and it would have been nice to have one last minute even though I did not request it."
Miinukset: "I didn't like putting two family on different seats far from each other"
Plussat: "The connection was way too tight."
Miinukset: "Hel-LAX flight was ok. LAX and connecting flight were bad, slow and delayed frequently."
Plussat: "The crew was nice"
Miinukset: "We were boarding later than expected Which caused some stress with connection flight"
Miinukset: "If I was allowed onto my flight. My previous flight on AirEuropa was overbooked, I didn’t get a seat, and they put me on the next flight out. With the delay I didn’t get to the check in window till approximately 55 minutes before departure. Norwegian wouldn’t even let me check in. They said boarding had already stopped and the flight was closed. Sent me to the sales rep where I was told my only option was to switch to the same flight the following day, but that would cost me an additional 630€. I ended up stuck in Barcelona overnight and found a cheaper flight home with British Airways/American Airlines."
Plussat: "This was the strange not being able to buy crew just ignores you because you’re not part of the club bought a head of time. I had no idea"
Miinukset: "Should make it very clear that you have to order food ahead of time! I did not know this and had to go nine hours without food or water!!!!"
Plussat: "Nothing I will never use Norwegian again"
Miinukset: "The app said $50 for a checked bag they charged $100 at check in and would not even listen to me about it!"
Plussat: "The flight was perfectly fine. The crew was good."
Miinukset: "There was a 2 year old child in front of me bouncing in the seat and screaming the whole trip while the mother and father watched movies and played games.with their headphones in. Ignoring the 2 year old boy completely. Then we sat waiting 50feet from the terminal for 30 minutes and an hour 4 luggag"
Plussat: "The crew was very attentive. The food was good. The pilot did not speed."
Miinukset: "Online check-in availability in Newark. We were in line for 2+ hours."
Plussat: "We liked VERY LITTLE ... we will never fly Norwegian AGAIN... I will look for a different airline plus, I will tell anyone I can not to fly Norwegian Air period !!!"
Miinukset: "NO, THE CREW WAS “NOT” AMAZING !!! They were VERY UNFRIENDLY... if you ordered food in which Is RIDICULOUS YOU PAY for EVERYTHING even a SODA in the first place. It is delivered with ZERO customer service!!"
Miinukset: "3.5 hr delay with no word on why. Sat on the runway in NYC for another hour. Same flight was cancelled yesterday. Get your stuff together, Norwegian."
Plussat: "We were delayed for over 8 hours in Oslo. There was NO ONE from Norwegian at the desk EVER. We NEVER received any information."
Miinukset: "Someone at the desk to tell us what was going on. Communication."
Plussat: "Check in was awful. We waited a long time to go through the line, then they allowed everyone who was going to London to go before for 40+ minutes. Our line didn’t budge only the late ppl for London !"
Miinukset: "Have organized system !!!"
Plussat: "The crew was OK, one lady was excellent. Seats were tight."
Miinukset: "Food was skimpy, Snacks were unavailable, and it was absolutely freezing!"
Plussat: "The crew was very friendly and helpful. The flight wasn't full, so they informed me that I could move to an exit row for extra space, as I'm very tall."
Miinukset: "This was a relatively long flight, but no food or drinks, even soft drinks, were included. I also found out at the Madrid airport that there was no desk to check in for Norwegian for connecting flights. This means that I had to leave, go to departures, check in, go through security, and then proceed to the gate. I fortunately had a long layover, but this process would have been impossible if I didn't have at least two hours."
Plussat: "Flight attendants were friendly and had good appearance."
Miinukset: "Food was terrible. Seats were uncomfortable"
Plussat: "Flight left on time and landed early and flight was very smooth overall"
Miinukset: "Boarding and flight attendants could be more polite and professional"
Plussat: "Getting off the plane."
Miinukset: "I've been to 40 countries and flown many airlines. the only ones worse than Norwegian is the budget Russian ones. Never again. They hit us with $200 in bagage fees because we didn't order baggage online 24 hrs before the flight. Unheard of."
Plussat: "Well organized; staff are very competent; flight was uneventful."
Miinukset: "Snacks and drinks all cost extra, even water."
Plussat: "It was only 45mind"
Miinukset: "Kind of a bumpy landing and the flight was delayed. Baggage check in terminals were down as well, which caused quite a bit of delay"
Plussat: "The staff was friendly, and the entertainment was great."
Miinukset: "I was forced to sit separate from my partner, who I was traveling with."
Plussat: "Service was excellent. Dreamliner is comfy. Even in coach."
Miinukset: "I wish they had more food variety to order. Especially vegetarian. The pizza got a little boring as the only hot food for vegetarians. Besides that there is no other suggestion. Totally recommend Norwegian."
Plussat: "Friendlyness of the cabin crew on the flight. Cleanliness and comfort of the overall flight."
Miinukset: "Check in was worse than waiting on the line to get into The Bronx Zoo on a sweltering summer afternoon! The kiosks didn’t seem to work. And the attendant that was walking around didn’t have anything helpful to say. Coupled by her nasty attitude and shortness to answer any question, made the 40 minute walk through all the stantions more annoying!"
Plussat: "The aircraft was new and screens/tables all worked, plus the crew was friendly"
Miinukset: "The whole weight limit got me as I didn't realize it includes your personal item. After meticulously measuring my carry on i was quite crushed to still have to pay 40 pounds for the overage."
Plussat: "The speed of checking."
Miinukset: "The wheelchair booking seems complicted"
Miinukset: "I missed my flight waiting at the wrong gate( there was another flight to Stockholm, my connecting city, being conducted by another airline) I did not notice until it was too late. The airline neglected to offload my checked luggage, refused to do accommodate me with a change fee and now has lost my bag and has no idea where it is."
Miinukset: "Charged for being slightly over luggage weight. Delayed by over an hour"
Plussat: "Very efficient, pleasant staff, new comfortable plane."
Miinukset: "I ordered food because it wasn't included in the cost. Food was TERRIBLE. Not worth the money. I'll bring my own food next time."
Plussat: "The price was good for a round trip flight. The movie options are good as well. The crew was okay. This was a full flight and no one went above and beyond for guest service but no one was rude."
Miinukset: "The boarding process was extremely disorganized. The original time to take off was 3:30 (15:30) we didn’t take off until 4:45. It took 45 minuets to board the plane. Everything on this flight you have to pay individually. This is an 11h 30 m flight and bags are not included and a meal is not included. Even a small bottle of water, or coffe or juice will cost you $3.00"
Plussat: "Left on time or earlier. Crew very attentive. Very nice plane Excellent price. I was fed, others were not, not sure why?"
Miinukset: "No headphones or inflight food provided. Everything is for sale"
Miinukset: "I fly routinely for work including internationally. I have always been able to carry on 2 pieces of hand luggage -- 1 small rolling bag and a personal messenger bag. I was surprised upon my return flight to be told I had to check one of my bags because their combined weight > 10kg. There was no problem with me having both bags for carryon during my departing flight. The return flight wasn't even half full, so there was plenty of cabin space for my rolling bag. Instead, this was a ridiculous policy of Norwegian so that they could ring some money out of me. I doubt I will fly with them again."
Plussat: "Getting off the plane"
Miinukset: "Norwegian brought in a charter jet, there was no premium class even though I paid for a premium ticket. The seats were small, cramped and didn’t recline. They crew wasn’t helpful at all. Never flying Norwegian again."
Miinukset: "i was accosted by an extremely rude flight attendant. after having no water offered for hours i walked into the galley in the back to get some. nobody was there and some cups were sitting next to a half empty water bottle. so, like many other airlines, i assumed i could help myself. no sooner than i had picked up the water bottle to pour some water a male flight attendant walked up behind me and said, "excuse me sir, what are you doing?" i replied, "getting some water." he said "what do you think you're doing? you can't just get water you have to ask" and took the bottle away from me." i said "well it would be nice if you served water during the flight, I'm really thirsty." he replied, "everyone is sleeping." i said "not everyone, and nobody offered any water the whole flight, so i thought i'd help myself since nobody was back here." he said, "well i was serving another customer". to which i replied "alright", as i thought "obviously not everyone is sleeping", walked away feeling terrible, and not feeling at all like a respected customer. i have never experienced such awful customer service on any flight, especially not on an international one. this is the first and last time I ever fly norwegian. shame on him! and the plane was disgusting by the way... can't wait to post this on facebook #nevernorwegianair"
Plussat: "Plane was new and in excellent."
Miinukset: "Too expensive and didn't even provide water to drink"
Plussat: "The engine purred like a kitten. Seats, free videos, easy access to order drinks & food w tap of your finger. Friendly, courteous greets you w a warm smile. Spacious airplane."
Miinukset: "Norwegian airlines needs to tell their customers that their luggage was left behind in Stockholm. We are exhausted from the long travels & are even more pissed off when multiple customers kept waiting for their luggage. I felt even more horrible to the family that was taking a cruise the next day. Can you believe Norwegian airlines are closed on Sunday. Couldn't talk to customer service until Monday when they opened. Bad customer satisfaction;("
Plussat: "They had new movies (I watched La La Land a few others). Their entertainment options are good and the in-cabin electronics work well enough."
Miinukset: "We have taken 6 trans-atlantic flights with Norwegian, and *all* of them have been delayed by multiple hours. They clearly do not have the operational capabilities to run these long-haul flights. Our most recent flight, for which I am writing this review, was delayed by 5 hours, and on top of that, we had to wait to de-plane for 40 minutes since the small destination airport (OAK) could not handle our arrival simultaneously to another Norwegian flight; they coincided because of our astounding delay. There was no legitimate reason for the 4h45min departure delay--no mechanical issues, no weather problems, no airport issues; it was purely Norwegian failing to have their staff available, or them waiting for other delayed flights to arrive to allow those passengers to transfer. We heard absolutely zero explanation except from the pilot who said was due to Norwegian's "own operating issues". There was no staff at the boarding desk, and after the 5 hour delay, some non-Norwegian-affiliated airport employee just said "ok everyone board", because clearly they needed the gate and the Norwegian staff was dragging their feet. I have never seen anything like it: a whole crowd of disgruntled people heading to the podium with no organization. Fortunately, we were flying from Stockholm and the Swedes were all very reserved about the horrible service. In the cabin, it is no-frills as you would expect, but I continue to be disappointed by a lack of water! I can afford to order bottled water from the snack bar, and we did that, but really water should be delivered to all passengers spending 11 hours on an aircraft. The pre-ordered food was pretty bad and definitely not worth the money that they charge for it. If you compare this to a "real" airline's trans-atlantic flights, there is no comparison: Norwegian's cabin crew is a bunch of amateurs from third world countries; a major airline like Lufthansa actually cares about passenger comfort and makes 2-3 times as many rounds through the cabin to deliver things like water, food, wine, hot towels, etc. I think this will be our sixth and final Norwegian trans-atlantic flight. Within Europe, we have had much better experiences with Norwegian."
Plussat: "Crew was professional and nice"
Miinukset: "Legroom sucked. Flight was 4 hours late. Missed my connecting flight. Entertainment consisted of 2 old movies and 2 sitcoms."
Plussat: "The lighting was nice and the personal entertainment on each passenger's seat were nice for a long flight."
Miinukset: "The airline list our car seat, so we had no way of taking our child on the two hour drive home from the airport. Orlando Airport offered absolutely no options."
Plussat: "Spaces are good"
Miinukset: "No free snacks served on the flight from ltaly to Stockholm Not even give the water"
Plussat: "Excellent value, efficiency and quality for a reasonable price."
Miinukset: "My 2 year old having to sleep on the seats in the JFK airport. While we wait to see if anyone will help us. Paid for a ticket to Madris Spain, had to connect from PHX, they were having issues so i called in to NWA asking what my options were hours before the flight. The rep told me to call back the next day. I called back once stranded at JFK and the next representative says, because i didnt call prior to 30 minutes before my check in time she statez the pre ious representative notated she advised me. I assure you if she did I would have simply rescheduled for the next flight. The rep goes on to tell me, no, they will not put us on stand by and (her monotone and bluntness and lack of empathy for me flooding money and being stranded was appalling. I am on limited funds with a baby, they dont care that i will be out of thousands of non refundable charges. They don't care that my return flight home is booked from Spain. Not JFK. We are completely screwed here."
Plussat: "The staff was friendly and seats were comfortable enough. Good entertainment."
Miinukset: "Boarding delayed with little explanation, no meals provided without purchase even though flight was overnight and 10+ hours (haven't experienced this before), pricey food/drinks ($3 tea/water), some bathrooms out of order, screens unadjustable to seat position, no pillows or blankets provided"
Plussat: "We arrived in Oslo as planed. Could you ask for more? Long day of travel from the ship to shore to buses to the airport. It happened, we arrived. No missteps."
Miinukset: "rude staff, and ill informed and incompetent. Had to beg for water and food, even though I had ordered meal service. Unpleasant, I repeatedly complained about roudy passengers, who were occupying nearby seats that weren't theirs. these passengers were drunk and loud and hanging out in others seats and ailses NEVER FLY NORWEIGIAN AIR. The only folks who had a great trip were the flight attendants - they hung out in the large spacious kitchen eating the food that they said they didn't have for the passengers and doing little else. Worst flight experience of my life. And fancy expecting folks to carry all the food and hydration needed for an 8 hour flight. I think TSA needs to look into the this from the airport chaos - as it is clear that my experience is not isolated. DONT FLY NORWEIGIAN AIR"
Plussat: "new plane, decent leg room"
Miinukset: "Terrible customer service and check-in process, can't check bags through to other flights, unusually low 20kilo bag weight limit, 10Euros/kilo bag charges, customer has to do all check-in and bag tag work, had to walk outside through 24F degree weather to board, lousy food, etc."
Miinukset: "During ticketing , the crew is OK with my luggage. when we proceed to the gate , the crew Susan is very rude and threaten if we do not pay 40GPB, she will not let us board and scared my 7 years kid."
Miinukset: "NO WI-FI"
Plussat: "The entertainment was good and the flight was on-time in both directions"
Miinukset: "The lights! During a red eye flight, people want to sleep. Don't turn the cabin lights on every hour. Also, free water would be really nice."
Miinukset: "1 hour to board because the system is all messed up. 4 hours (really though! I took a nap and watched a movie) on the runway while they tried to fix the plane only to be told we have to get off. 2 hours on line, which we learned an hour into the wait, to be placed in a hotel because NO ONE who worked for Norwegian was around to deal with passenger rebooking. 1 hour waiting in line for a room OUTSIDE of the hotel (it's January in Paris. It's cold). I got to the airport at 5. I got to my hotel at 3am. Had a lovely dinner of vending machine fine French cuisine. (Shout out to those meal vouchers we never got!!!) Our new flight time has been changed 3 times from 2pm to 3pm to 6pm. Im still not on a flight almost 24 hours later."
Miinukset: "cramped seats"
The plane was clean. They did not tell us until we were boarding that masks were required. Most places don't require it anymore so everyone had to take time to dig for a mask. This made boarding rather long. They also started boarding earlier than was advertised. Not sure if it was because of the mask issue. It was a short flight so I wouldn't expect any entertainment. However they charged for drinks or snacks and wanted contactless.
Overall experience was ok. Flight was overbooked and my travel partner was put on standby while I had a confirmed seat. Not sure how it happened. We were told the flight was booked separately but I booked on kayak.com. In the end we both got on the flight and was even able to exchange seats and sit together. Overall flight experience was good. It was a short 1.5 hour flight from Rome to Paris.
Plussat: "One of the crew member was really rude, she made a mistake went off on me and didn’t even apologize, she act like nothing happened, I tried reaching out to the airline and they never got back to me"
Miinukset: "Smelled badly of fuel"
Plussat: "The crew seemed very nice."
Miinukset: "The flight could have been on time."
Plussat: "The plane was spacious and air conditioned."
Miinukset: "We were not informed about how our luggage needed to be transferred to an entire building 15 min away."
Miinukset: "A mechanical malfuntion caused our takeoff to be over 2 3/4 hours late. I had a scheduled 4 hour layover which wasn't enough and missed my USA connection. Had to pay another $2500 x 2 for return flight to make a wedding Same happened on arrival. 2hr delay Going back in 2 weeks. Trying Europa Air"
Plussat: "Poor service, staring from punctuality. 3 and a half delay without any explanation until all passengers pressured the staff and we were told that it was due to aircraft malfunction. The staff were very unfriendly when asked about information regarding the cause of the delay."
Miinukset: "Change management and train staff. The Barcelona airport was in very poor state, without air conditioning and restrooms in very poor state."
Miinukset: "The flight was an hour late with no announcements made in the terminal"
Miinukset: "The flight was delayed with very little information given by the crew. There was a 15 min delay getting off due to there being no airbridge and no information from the crew. There was very little legroom. The seat in front was broken and kept collapsing on my legs"
Miinukset: "We had a 3 hour delay! I must be compensated"
Plussat: "The person I was sitting next to."
Miinukset: "Everything. Horrible experience at Gatwick and witnessed one staff member being very condescending towards a guest and made her get off the plane for Vuelung’s mistake. Will never fly this airline again."
Plussat: "The crew was welcoming and helpful."
Miinukset: "I had to purchase a change in ticket due to delay in first flight. Only take American Express or cash, which was difficult, not a credit card with a chip. Disappointing."
Plussat: "Friendly check in agent"
Miinukset: "For the check in agent to advise passengers that E gates are extremely far for a regional flight & to make our way directly there. I was traveling with my mother, we arrived 2 and half hours before our flight and plus did online check in but the walk to the gate took us about 40 mins that we missed"
Plussat: "Empty plane so I could switch to exit row. The other rows do not have enough room for someone 186cm tall"
Plussat: "Great cost, left and arrived about on time, super nice staff"
Miinukset: "Nobody explained boarding and it was weird. We went through a gate, but there was not a plane. After standing confused for about 20 mins, a bus arrived and drove us to the plane. Despite this wait, we left about on time and arrived on time."
Miinukset: "The seat area was dirty with broken biscuit crumbs - both seat and floor. The pocket in front of the seat (back of previous seat) was filthy with what looked like yogurt and chewing gum. Very unpleasant!"
Plussat: "It was easy. Very cheap. On time."
Miinukset: "Seats are not great. But you get what you pay for."
Miinukset: "very easy checkibg, friendly at airport, snd same day reminder"
Miinukset: "Seats are like deck chairs with no leg room"
Plussat: "Clean, nice crew"
Miinukset: "More than 1 hour delay"
Miinukset: "Flights notoriously late Staff useless Service inexistant No information provided Avoid Vueling"
Plussat: "Seats were clean"
Miinukset: "Delayed flight which lead to then sitting in the plane on the runway awaiting a time to take off. Flight attendant didn’t serve the back half of then plane with drinks. Luggage Carousel kept changing."
Plussat: "Seems they dont care others customers who do not speak Spanish...!!!!"
Miinukset: "Poor serrvices and attitutes towards other race/ Asian American"
Plussat: "Nothing.... Very poor. Generally Vueling has a poor image but I took a chance nothing has changed"
Miinukset: "On board the plane I was told you have to pay for all the food drinks quite abruptly maybe because I had shorts on and a tee shirt the lady in question thought I did not have much money.....Never go by how somebody is dressed that's my advice to your airline staff...."
Plussat: "Good aircraft and seats."
Miinukset: "Bad check-in by Vueling staff. They kept changing the time to check-in. At first the sign said "All Destinations" with no restriction on check-in. Nest, while we were in the line, they changed the sign to say you could only check-in 2 hours before the flight and then, when we got to the front of the line, they said it was 2 1/2 hours. Very rude in response to our questions."
Plussat: "Boarding was ok"
Miinukset: "Flights usually delayed and the cabin crew look like they are sucking on a perpetual lemon"
Plussat: "Quick flight and good service"
Miinukset: "Cheap flight but odd that we always take a shuttle from plane to airport"
Plussat: "Staff were fine, lovely to check in online and not have to worry"
Miinukset: "Once onboard we sat for nearly an hour going nowhere"
Plussat: "on time arrival"
Miinukset: "Couldn't add baggage online with airline Kiwi.com/ Kayak couldn't add it either. Ended up paying 40 euro in manual check in -- too expensive compared to their web 19 euro cost.. they didn't allow me to add even 72 hours before. Not happy with cost and no service."
Plussat: "New plane, comfortable seat and helpful crew"
Miinukset: "Disembarking in Barcelona very disorganised"
Plussat: "On time"
Miinukset: "Fly with vueling. The sits are extra small, les than normal."
Miinukset: "The airline lost my luggage. I called continuously and they kept telling me that it was on its way, but it never arrived! I finally received it 2 days later."
Plussat: "Comfortable chairs, clean airplane"
Miinukset: "Flight attendant had a bit of an attitude. Bad day, perhaps."
Miinukset: "Boarding was messed up. Paying for priority boarding then having the gate open the boarding area to all passengers created some heated words, plus people pushing ahead for boarding."
Plussat: "Good cheap no frills price"
Miinukset: "Having to stand in line for almost one hour to board.Would have been better to let us remian seated instead of calling us so early."
Plussat: "Quick and easy, no frills, cheap flights, on time, great between Euro countries but not beyond. Newer airbusses with comfortable seats for short flights not long flights. just make sure you don't check bags, just carry on size. clean and cheap and easy, but don't expect more."
Plussat: "Nothing !!"
Miinukset: "No snaks, no food, no water and no reclining seats. Vueling wants to sell you everything. Is like going to the mall. My family give you F"
Miinukset: "Seats were so small we could hardly fit. Airplane was extremely hot inside. No leg room at all for 5he middle seat and window seat passengers."
Plussat: "Boarding was not bad, but a bit confusing"
Miinukset: "Flight attendants more interested in talking to each other than serving customers. We went hours without water. I went back to the galley to get some and no one was there, so I served myself"
Miinukset: "Took no responsibility for missed flight to NYC after flight from Barcelona was delayed. It took 3 hours in Gatwick airport to get rebooked on a flight the next day. Did not agree to pay for accommodation or food or transport for the 24 hour interval between flights. Terrible."
Plussat: "Didn't experience anything spectacular."
Miinukset: "The delay of flight was unbelievable."
Miinukset: "First of all we were delayed an hour with no explanation or apology, the service was poor at best, and after all the trouble they managed to lose my bag as well . Two thumbs DOWN"
Miinukset: "Seats uncomfortable"
Miinukset: "The most horrible experience Iv'e ever had with flights and airline! The staff lied to us and wanted to keep us in Granada - they lied and said that our flight to Tel-Aviv from Barcelona was cancelled and that we need to stay another night in Granada and fly the next day. After we insisted on flying to Barcelone anyway (although they said they would not take care of us and all hotels in the city are full because of the weather conditions [which was a lie - it's summer and the weather was fine]). When we got to Barcelone we saw that our flight to Tel-Aviv was not cancelled! We only had 30 min because the previous flight was delayed in 2 hours so we ran and went on the plane. Of course our luggage did not arrive...."
Miinukset: "Apparently Vueling, Iberia's cheap cousin, saves a middle seat in row 1 and charges more. A lot more! I was pressured in Helsinki into letting Swissair, the contracted boarding agent it seems, fill that seat, 1/2 of which is what you get for paying 'business' in a plane that has all economy seating. There was no logic or ability to board before economy and indeed my boarding pass stated economy. The woman that was added to the oversold seat got intoxicated and was half in my seat. I will never fly this again and it's not worth the stress to fight for some refund but I was taken advantage of with charging me a 300+ euro seat for this joke of a flight in a "better" level of service."
Plussat: "Flight crew very knoledgeable. Flight attendants very nice dress and clean."
Miinukset: "No coment"
Plussat: "Boarding was easy and prices were great"
Miinukset: "Baggage check was slow and no room in the seats. My knees were jammed into the seat in front"
Plussat: "Quick, easy, cheap"
Miinukset: "No drinks or food offered, no entertainment."
Fast, good loads in and out, totally worth of price.
Plussat: "Shorter trip"
Miinukset: "The customer service at the check in booths people were extremely rude and not helpful! One of the worst experiences"
Plussat: "The flight was on time"
Miinukset: "Very cramped Carry bag allowance too small"
Plussat: "I got there nearly on time"
Miinukset: "65% of customers had priority so a bun fight to get on. We then tried to use the faster entry on non priority to get into the lounge and were sent back to the priority queue. families with kids weren't given the option of getting on first. Seats were incredibly uncomfortable. Lack of space for bags."
Plussat: "that it wasn't a long flight"
Miinukset: "the crew weren't very friendly, from checking in to landing. too stressed out I think. I wasn't made to feel like I wanted to have a return booking. Also there was pressure to add extras that I didn't want. I resisted but when I've paid for something I don't expect to be coerced into paying more for something I didn't need. For example seat selection."
Plussat: "Some of the staff were nice"
Miinukset: "Flight was delayed four hours, and while that happens sometimes, what really upset me was the compete lack of help and competence from the staff. It seemed to me nobody knew what to do or what was going on. I tried to talk to three different desks and the cabin crew and nobody could help at all."
Plussat: "On time and quick boarding, arrived before schedule and no issues with flight"
Miinukset: "Some passengers very noisy and shouting throughout flight but not the airlines fault"
Plussat: "It was very confusing and I didn't find it helpful that you only had 3 lines that we sat in 2 only to be told to we just need our passport clarification that took 5 min. So we waited in line for 1 hour for nothing."
Miinukset: "The crew and staff where very nice."
Miinukset: "Airport security"
Plussat: "Crew were fab."
Miinukset: "Delayed flight. Stress of flying nowadays queueing luggage issues."
Miinukset: "Lack of comunicoation and lack of services. Probably it was a bit cheaper than the competitors. But I made me think twice for next time Ryanair cross my way."
Miinukset: "Terrible time checking in on line .Finally got some help but was told if I did not check in on line it would cost me another 55euros. :0("
Miinukset: "We booked our daughter priority so she was entitled to bring a hand carry on board. When she got the airport they insisted that she had to put her hand carry in the hold despite it having her passport in it!! The Captain very kindly helped her retrieve it from the hold at the end of the flight but why did she ever have to put it in there when she was priority and we paid for it?"
Miinukset: "you sent the us the wrong us the bookings the wrong way round malaga to newcastle 10th of march instead of the other way rounding the same on the return flight newcastle to malaga 17th march .hence had to rebook costing us a fortune.!!!"
Plussat: "Staff good and flight on time"
Miinukset: "Cost of on board services"
Plussat: "Boarding and flying time very good"
Miinukset: "Noisy passengers (stag party and 40birthday)"
Miinukset: "I was trying to check in in the past 24 hours. The system wouldn’t allow me and I ended up paying 50 Euros extra only to check in what I had already paid for in full in the first plCe. Then, just to top off the wonderful morning - I got an agent whose attitude was extremely rude and poor to inform me correctly what was the next steps and procedure. Finally, both my hand bags carry on get checked in and now I am stuck at the airport waiting for two little bags that could’ve easily got on top of my compartment where I was."
Plussat: "That there was a possibility the plane crashed, so my flight would end earlier."
Plussat: "No hitches. I recently bought proper cabin baggage with Ryanair approved dimensions and had checked in online so no hassles. If you follow Ryanair guidelines and have requested paperwork and baggage allowance your experience should be incident free."
Miinukset: "Nothing to declare."
Miinukset: "The Ryan Air staff were ignorant and complained when asked any questions."
Miinukset: "My connection at Stansted was very tight. Faced with long lines which could have mennt me missing my flight, I was five no option it to upgrade my ticket. Flight was also 20 minutes late."
Plussat: "easy to check in with self-service check in and bag drop"
Miinukset: "seats are not particularly comfortable"
Plussat: "The flight was good and I think people who complain about Ryanair are stupid becuase it's a safe and practical airline with amazing prices and that's all that matters. If they want more they should pay more. I like Ryan air and will always travel with them within europe. I liked the check in online be feature it was convenient!"
Miinukset: "Too many silly announcements to sell things but hats okay. it gets a bit annoying when they are excited to sell you sandwiches and snacks and selfie sticks but I I guess it's what they have to do."
Plussat: "The boarding was efficient flight"
Miinukset: "Flight was delayed. Seats are not comfortable. I was in a bus at the back and when it arrived at the demarcation door, the driver didn't open all the 3 doors! He only opened the front door beside himself so everyone had to exit by that door."
Miinukset: "Never got a heads up for boarding pass and baggage. I now know to pay $100.00 more when dealing with your competitors."
Plussat: "Everything was acceptable apart from their petty ploy to split couples up"
Miinukset: "Because we don't want to pay extra for seating we don't check in until 4 days before the flight. Usually this is not a problem but on this flight they split us up, one at the front & one at the rear, then they ask if we want to pay extra to sit together. This is a very petty ploy to get extra money. It doesn't work !! The passengers just swop when on the plane"
Plussat: "Crew when asked was very helpful and polite. They were definitely working the entire flight to assist people."
Miinukset: "Crew took about the entire flight to handle the food and drinks, coming from both ends. This caused a block to the bathrooms and people waiting long periods and finally just stuffing in all over the place to get passed the carts. Expensive flight for us since we had to buy the same day. While most of the security attendants were great, I did have to wait a very long time to get a pat down I requested rather than go through the scanner (required to be in a separate room) that was 95% the same as the one they were giving everyone after they came through the scanner, with the only difference being a hand and belt line swipe and paperwork. I have had this same procedure done in three airports prior on this trip and all were more aggressive/thorough and did not require a separate room and extreme wait. Though again, all the female staff were great."
Miinukset: "I did call the Ryanair Airline to confirm my flight 2 weeks before I go to the tours . They told me everything was fine. But when we get to the airport today , they do charged us £180 /4 luggage, we were so mad . I NEVER think about come back to travel with Ryanair Airline and also tell to all my friends and family don't EVER trust Ryanair Airline...!!! Also we're seated separate events the next seat wasn't have nobody... So sad and so mad .... Hopefully the Ryanair Director know about this happening????"
Plussat: "Everything was very good"
Miinukset: "The fact that I couldn't go"
Plussat: "Low price, departed on time, arrived ahead of schedule."
Miinukset: "Boarding area very crowded. Ground Staff so-so"
Plussat: "Staff at Dublin and on board very helpful we were traveling with a two year old and they were great help. Flight good and arrived on time all round good experience"
Plussat: "In flight experience was great."
Miinukset: "First time flying RyanAir and didn't checkin before arriving at airport. We're treated extremely rudely and charged Euro 100. Had priority boarding but boarding was horrible."
Miinukset: "Felt like it was a scam as I thought I was checked in with the printed out paperwork that said in big font that my checkin was completed. Then heard a fellow traveler on the plane that that's what you do. Then we heard a singer in the local pub sing about it which made me think I was not the only one. Bob Corbett"
Plussat: "Priority boarding that I paid for. Security Fast Track that I paid for."
Miinukset: "Interminable lines to simply drop bags with pre-paid bags and boarding passes printed at home -- It took an hour! Check-in staff seemingly oblivious to what is happening around them. About the most cramped seats on any airline I've taken (and I've flown in virtually all parts of the world, and I'm small). Constant harangue over the PA from in-flight staff trying to sell things, even lottery tickets."
Plussat: "Price was ok if you don't have to check in luggage."
Miinukset: "Had to check on line to avoid a check in fee !!! Seats are crammed, thank God it was a short flight. Long line to check bags & to board"
Plussat: "The air crew were excellent"
Miinukset: "Communications around boarding and gates was chaotic and our take off was delayed for over an hour. Staff were rude and unhelpful. They seemed confused themselves and found it difficult to communicate anything helpful to passengers"
Miinukset: "They took my cabin luggage to the cargo even though it is the right size due to no more space in over head compartment and I believe if they where strict about the size with the All Pax and only allowed one price each in the hand the compartments would have been sufficient. You need to make sure to ask pax to be at check in desk 2 hrs before dept during peak periods due to security takes longer time make the story short I was happy with the above all standards Abdullah Benafif."
Plussat: "Boarding was ridiculous from both ends of plane with people from back end squeezing past people from front end to find their seats. They list my checked backpack on a flight from Amsterdam to Spain. It took 5 days to get it back. Crazy!"
Miinukset: "Everyone had backpacks that got checked for free. Why did I pay to check my luggage? Stupid."
Plussat: "But not in a great way! Seat was pretty comfortable. Flight arrived on time."
Miinukset: "It was a loud booze cruise flight from Dublin to Malaga. Very happy Irish holiday makers. it was loud but the passengers mostly were good sorts. The flight attendants were pretty rude--never excusing themselves or apologizing for pushing past people. The toilet in the front was disgusting. NO HaNDSOAP. Told attendant--no soap, she said. Very nasty situation. i think it will be my only Ryanair trip."
Miinukset: "The priority boarding line needs to be separated from the regular boarding. There is a rush toward the gate when it ipens"
Plussat: "NOTHING. I haven't had a worse airport/airline experience. I would NEVER fly this airline again. No matter the cost. HORRIBLE I felt taken advantage of and swindled. Not to mention incredibly uncomfortable."
Miinukset: "EVERYTHING. Ryanair is hands down the most horrendous airline I've encountered. What a joke. I can't believe they're in business."
Plussat: "The crew was friendly and helpful. I like that food was offered, even though I was on a fairly brief flight."
Miinukset: "Many passengers had to check carry-on luggage just before boarding because there was not enough space. Also, the space inside the plane is the smallest I have seen. Getting in and out of your seat during the flight is very difficult and awkward,"
Plussat: "Get what you pay for and you know up front that this is a point to point journey with no frills. No issues at all. All went smoothly"
Miinukset: "They tell you to check in online, it is not possible, then they charge you an extra €45 at the airport. Second time it has happened, it's a scam. Last time I fly Ryanair."