Not sure why everyone has to go through literally 7 different security check points (not Qatars fault) but besides that, everything went very smooth.
Better option on food selection
You need to train your check in crew
Plussat: "The seating was cramped for a 14 hours flight but the staff was excellent."
Miinukset: "Food options not always what I was expecting."
Miinukset: "It would have been better if the wifi was included."
Miinukset: "The crew at check in was really inconsiderate and has given us false information! Despite of what documents were required and submitted I was not allowed to board the plane."
Plussat: "comfortable seats. Crew was friendly. Food was good."
Miinukset: "cannot think of any. I am Qatar airways fan"
Plussat: "Qatar airlines treated us like we were in first class the flight attendants were A+++"
Miinukset: "Everything was perfect other than the food was not so great i had stock ache the entire flight."
Plussat: "Crew . Food . Service was great ."
Miinukset: "Every things was good ."
Miinukset: "Seats were so close together that when the person in front of me leaned back, my personal screen was inches from my face. Then when it was time to get the seats back up - none moved - they all had to be pulled up by many people."
Plussat: "The crew was amazing. I upgraded to business class and am so happy I did for the 16 hour flight."
Plussat: "Great service & very comfortable lie flat business class seat for this red eye flight."
Plussat: "professional and courteous staff. Food is even better than a Lufthasa flights"
Plussat: "The flight attendants were outstanding. Anticipated requests, were readily available and attentive without hovering over you. QSuite was superb. Food was excellent."
Miinukset: "Nothing. Everything was fantastic."
Plussat: "Crew was excellent"
Miinukset: "Boarding at JFK is very bad. They do not know the meaning of priority. Food from JFK to Doha pretty bad."
Plussat: "Food was good"
Miinukset: "The flight took off late more than an hour"
Plussat: "Aircraft was brand new -- very clean and everything worked well. All flights were on time. Crew was excellent -- very courteous and helpful. Overall -- very good."
Plussat: "Nice,clean, efficient"
Miinukset: "The movie selection was not the best. There were a lot of choices but not that many newer popular ones"
Plussat: "Crew was excellent. Very nice and helpful."
Miinukset: "Food was terrible. Need a variety. Curry is not for everyone."
Miinukset: "They claimed they have free WiFi, but this is not true. Passengers has to pay if they want access to WiFi. Uncomfortable sitting and you cannot adjust it to a comfortable level. Crew keeps demanding sit need to be upright."
Plussat: "Very nice staff."
Miinukset: "Lack of diversity with the area crew. It would be good to have some Black area crew staff."
Miinukset: "No proper communication and very poor management. I was on an emergency and no one bothered to listen and all the passengers were sent . The customer care numbers didn't work as they operate between 8-5 !! No one to reach to .. really bad experience. Don't suggest this aircraft for folks who needs to travel urgently !"
Plussat: "12 hrs transit must give Hotel, without Hotel it was bad!"
Miinukset: "More than 10 hrs transit must give Hotel !!"
Plussat: "Qatar personal ground services they did the best they could in a difficult environment such as GVA airport. Cabin Crew FABULOUS Quality of space GOOD Food EXCELLENT Looking forward in flying again with QATAR AIRWAYS Thanks Tony Manias"
Miinukset: "Although for some technical reasons the flight was considerably delayed, there was no action taken either by Qatar Airways or Geneva airport authorities to make the waiting more confortable!! The passengers of economy class and business class were all stacked in the same space (it looked more of a hangar...) Access to this space was only possible by stairs (No elevator - No escalator !!) No drinks offered, not enough chairs to sit and wait......etc The main blame is to put on Geneva Airport Authorities. This airport is a total mess From the moment one arrives at the airport area (access - parking - ..) till the moment of boarding... It should be boycotted by major and quality companies such as Qatar Airways and many others."
Plussat: "Crew courtesy, exceptional service"
Plussat: "Hindu meal only be vegetarian"
Miinukset: "All is good"
Plussat: "Everything except food"
Plussat: "On demand entertainment systems seem standard, as I’ve flown Qatar several times and always had it. Friendly staff. And Doha is a great connection airport."
Plussat: "Excellent service from the crew. Flight on time."
Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."
Miinukset: "The entertainment did not include any music (classical or otherwise)."
Plussat: "The in flight entertainment was good"
Miinukset: "Service was not the same, flight attendants were not attentive or very accommodating. There were very rambunctious children on the flight and they did not consider everyone else by asking the parents to calm their children down instead allowed them to run up and down he aisles screaming etc"
Plussat: "Nice crews"
Miinukset: "No headsets to hear movies"
Plussat: "Food and entertainment"
Miinukset: "Hard cushioning and narrow seats on the 787"
Plussat: "Service outstanding"
Miinukset: "Flight was advertised on kayak as having wifi and electrical outlets for devices and did not have either."
Plussat: "The crew was always present. The food was good too."
Miinukset: "Too many crying children, but that has nothing to do with you guys. And the movie selection could have been more and better. The bathrooms should be frequently checked and cleaned."
Plussat: "Very punctual departures and arrival schedules and compliance"
Miinukset: "Nothing to mention"
Miinukset: "The Qatar stuff at Nairobi airport was very rude when I tried to ask for their help. She was extremely inpatient and showed us angry face. Totally disappointed and not expected from an airline claimed to be one of the best."
Plussat: "The flight was not full so there was room to stretch. And the crew was more friendly because they were not overwelmed."
Plussat: "Boarding, the welcome on board, the food choice and quality were all excellent. The seat was comfortable as I didn't want to sleep. The entertainment screen was big and clear, and the choice of films was good. The member of flight crew, a Latvian lady, who looked after me onboard was a real star, very efficient but still had time to chat."
Miinukset: "The choice of films and tv programmes, was good, but before watching each one i chose, I had to endure a couple off minutes of an advert- the same one every time."
Miinukset: "I understand it's the industry standard, but seats are too narrow with shared armrests."
Plussat: "no time now"
Miinukset: "no time now"
Miinukset: "Check in crew in Lahore ganged up against me and wanted to extort £200 for taking me laptop on board along with my hand carry. No where in the world has an airline ever asked me for this, and I fly a fair bit. Since I didn't allow them to extort me, they forced me to throw away my brand new Delsey hand carry at the airport. I had no cover as they threatened to if load my luggage and not let me fly home. Not a 5 start airline from any angle. Will never use Qatar again!!! This was my first and last flight with them."
Plussat: "Among airlines, theirs is one of the best. The have good leg room in economy, good food, good entertainment, and an excellent cabin staff."
Plussat: "Yes crews were amazing"
Plussat: "They had a gluten free snack available for me!"
Plussat: "Pleasant crew"
Miinukset: "Only discomfort was Florence airport. Airline service was very good."
Miinukset: "first plane was delayed few minutes and second plane - to boston - didnt wait and we missed them thanks a lott swiss - worst airline ever."
Plussat: "Efficiency of staff"
Miinukset: "cold croissant for breakfast/snack and no other alternative"
Plussat: "Clean plane, good seats"
Miinukset: "Staff was not particularly friendly"
Plussat: "Wine and food."
Miinukset: "It was hot. Extra charge for carry on, $65."
Plussat: "A short flight, so, it was just fine. A very friendly crew."
Miinukset: "This was beyond the worst travel experience I have ever had. First, there was no gate information desk so we could only see our flight was delayed on the flight board with no further information. When we tried to ask a person working at a gate we quickly got "I don't know, there's no information for you", until eventually after an hour of no information we knew we would miss our connection from Zurich-Boston. We couldn't possibly figure out any other way of getting home to Boston because again, there were no information desks for this, just gate check points. When we got to Zurich, we had missed our connection by about 30 minutes which meant we had to wait in a line for a transfer desk and be put on a new flight. After 2.5 hours of waiting at the transfer desk we were told was the only one we could go to, we had enough and went to a different transfer desk where there was a minimal line. After 30 more minutes we were helped there but by that point there was no chance of getting home to Boston that night. We were put up in an "airport hotel" 35 minutes out of Zurich with a voucher for 20 francs for dinner and 20 for breakfast. The problem with this accommodation was that we didn't get to the hotel until 11pm when the restaurant there had closed. They gave us water, an apple and a hot sandwich that was one of the soggiest things I've ever attempted to eat. We only could get 4 hours of sleep because there were only 2 shuttle times back to the airport and we would miss our new flight if we had taken the second one. People were turned away from the first bus so I can't imagine everyone was even able to make their rebooked flights. Because of the bus schedule being so early, we didn't get breakfast from that voucher either. Overall, this was one of the worst experiences flying I have ever had and what made it especially terrible was the complete lack of any communication or helpfulness from anyone dealing with our situation beside the woman at the transfer desk who helped get us on a new flight. From this experience, I hope to never fly Swiss Air again and get a refund plus some for the debacle we went through."
Plussat: "Nice crew"
Miinukset: "Waiting while boarding"
Plussat: "Wasn’t able to make this flight due to delay leaving Boston"
Miinukset: "Wasn’t able to make this flight due to delay leaving Boston"
Plussat: "Friendly & pleasant flight attendants."
Miinukset: "Too close to the bathrooms - doors opening & closing & flushing noises were loud and annoying."
Plussat: "Swiss Airline was very clean with new planes and a great staff. An overall wonderful International flight!!"
Miinukset: "It was impossible for us to make our connecting flight from Zurich to Berlin because it was located in a different terminal and we had to go through customs first which took over an hour. “Not our fault” says Swiss. Swiss and other airlines should unite in demanding customs allow the connecting travelers to go through 1st."
Plussat: "Crew, timing, professionalism, cleanliness,"
Miinukset: "Late & bumpy Staff kind Helvetia legroom poor"
Miinukset: "Baggage check-in at both Chicago O'Hare and Venice Marco Polo was very slow."
Plussat: "Took a quick flight to Zurich. The whole trip was less than an hour. Everything went smoothly."
Plussat: "The service was outstanding.They were all so nice."
Plussat: "Service, food, chocolate,"
Miinukset: "No wifi"
Plussat: "My son thankfully was able to switch our flight"
Miinukset: "I was not notified original flight had been cancelled"
Plussat: "great flight in time"
Miinukset: "they are selling connections too short"
Plussat: "seats and movis"
Miinukset: "My seat was double booked and I couldn't sit down what was on my boarding ticket. I received this seat at the beginning of my trip in San Francisco during check-in, however apparently Swiss has arbitrarily overridden seating in Zurich. The crew on Budapest flight were rude, and ultimately didn't do anything when I brought this to their attention. I'd like some form of compensation for this inconvenience."
Plussat: "Basket of Swiss chocolates served. Even though the flight was short, we were served a croissant, drink, and the yummy chocolate."
Miinukset: "Tight seating"
Plussat: "Perfect hours of the flight"
Miinukset: "Food (sandwich dry...)"
Miinukset: "Swiss cancelled our original flight. Put us on a much later flight that would not connect to our flight to Newark. Instead they put us up in a hotel in Zurich and put us on a United flight the next day, both my husband and I reached missed a day of work because of this."
Plussat: "Service and Food/Beverage were very good"
Plussat: "Leg Room good at emergency exit row"
Miinukset: "Not a lot of help at the airport."
Miinukset: "Late by 2 hours"
Miinukset: "If I had to change something, it would be food. But this is a personal reason. I just didn't find it tasty."
Miinukset: "The plane was late at arriving, and therefore late to leave from Warsaw leaving very little time between landing in one place and the next plane leaving. It would have helped if we were reassured that the connecting flight would wait instead of running through the airport."
Plussat: "Friendly professional service. Good pie."
Miinukset: "Leaking from exit row when descending to land"
Plussat: "nice staff"
Miinukset: "They took my carry on away, since it did not fit in their tiny overhead . I received it quite dirty. Plain poor sandwich"
Miinukset: "No food was offered even tho it was a real early flight"
Plussat: "Short 75 minute flight. Very good chocolates. Smooth flight, good landing."
Miinukset: "I asked for Isle seat, got window seat with isle seat filled with 500 LBS (230+/- Kg ) young man - his legs were longer then the seat spacing - full plane - not an ideal situation."
Miinukset: "Pre-boarding experience was horrible. A young airline representative was walking among passengers waiting for boarding and forcing persons arbitrarily to check in carry on luggage claiming that there is not enough space in overhead compartments. In reality many bins were visibly half empty when boarding concluded. I was one of the persons selected for "special treatment". One is asked to walk to the counter to "prove" that the carry on follows regulations. Mine fit nicely into the measuring bin (was bought to fit and used on many flights over the years with no problems). Passing this first test is not enough, the next step is to weigh the luggage. For my carry on the weight was 8.5 kg which apparently is 0.5 kg above the limit so they took it away as a check-in luggage. It did not matter to them that I was connecting in Zurich to Los Angeles flight and needed items in my carry-on for a long flight as an elder person (e.g., in all this commotion I forgot to take out my medicine from the suitcase to have it with me on board). Despite being a long time frequent flyer in the Star Alliance I'll be avoiding in the future booking flights on Swiss as a plague."
Plussat: "Extra nice crew. It was my first time flying with Swiss."
Plussat: "Friendly and courteous staff and clean planes."
Plussat: "Good staff, nice"
Miinukset: "Plane felt old. Didn't feel safe."
Miinukset: "I had to spend time in the lavatory to stretch I have never ever traveled so uncomfortably all my life and I fly long distance overseas at least twice year"
Plussat: "everything besides the food was wonderful"
Miinukset: "I am intolerant to gluten so while I imagine the croissant was tasty, I couldn't eat it. I know this is standard, but it would be amazing if it were possible to eat what is served on a short flight."
Plussat: "Both Stuttgart and Zuerich are smaller airports, which mrans shorter ways to the gates"
Miinukset: "In Suttgart, signage vould be improved.i didn't see a general information board in the terminals and had to use the airport magazine. Waste of paper."
Plussat: "Swiss was reliable and punctual. Food and entertainment could use some improvement."
Plussat: "The flight attendandants were very accomodating and friendly."
Miinukset: "The constant screaming toddler all the way home from Zurich-LAX! Would have been nice if someone could of helped or see what could have been done to ease the discomfort...any solution???"
Plussat: "Print, reliable,, kind, trustworthy."
Miinukset: "My chair was loose."
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
clear direction for business class passengers ( check in , boarding , lounge inflight was excellent .
Very bumpy ride with lot of turbulence. However, the flight landed 25 minutes early, which shortened the time.
Plussat: "Food & entertainment system"
Miinukset: "Tight seats"
Plussat: "Food portions and selections were great. We got slippers and eye masks for a ten hour red eye flight."
Miinukset: "Prices have gone up"
Plussat: "Comfortable seats and good entertainment, nice food"
Miinukset: "Cabin crew were not friendly, and were resistant for any special requests"
Plussat: "The new aircraft is well put together and comfortable."
Miinukset: "Boarding and disembarking delays on both sides."
Plussat: "TK Lounge in Istanbul"
Miinukset: "Business Class boarding process is not well setup. I expect that If you are paying significantly more for a business class, you would have priority boarding at least ... this didn't happen. We were asked to be there at the gate 1 hr before the flight of which 40 mins were spent just waiting in a room packed with people."
Plussat: "Got an exit row window seat."
Plussat: "The flight was excellent. Thank you."
Plussat: "Food, entertainment"
Miinukset: "Terrible check-in (30min waiting), boarding was uncoordinated, and the cabin was probably 30 degrees!"
Plussat: "Large screen tv and new mivies"
Plussat: "Inflight service was good."
Miinukset: "Seat was a little uncomfy"
Plussat: "Everything was great"
Miinukset: "Increase entertainment options but it was still great just need more latest music"
Plussat: "Always excellent"
Plussat: "Crew was good Comfortable seats"
Miinukset: "food could have been better"
Miinukset: "THE bathroom esp at the back of the plan read very dirty. Went floors a d trash that was overflowing."
Plussat: "The food, cabin crew behavior, entertainment systems were decent."
Miinukset: "1. Aweful legspace and overall space: I am 5'11'' and an average guy. It was like fitting myself into a cage. 2. Ground management is very bad. I felt that in both Boston and in Istanbul. They make people wait and the queue becomes long to adjust their delays. My flight from Istanbul to Dhaka was scheduled at 3:40 am. They started boarding passagers at around 3:10 am. Before that, they even bothered to show up at the boarding bridge, let alone informing people about their delay. The behavior of the groud crew was an embarrassment."
Miinukset: "Screaming babies"
Plussat: "crew was excellent."
Miinukset: "internet should be free, not wine. cabin temperature erratic and cannot adjust individual air flow. seat space is small. Pity the window seat occupant who cannot go to WC, blocked by two other sleeping passengers on a 12 hour flight."
Plussat: "Service was excellent Food was delicious..."
Miinukset: "Everything was perfect..."
Miinukset: "I wish there would be more leg space. Had to use all my power to get the seat to recline. And the movie options were very less and harldy any light and entertaining movies were avilable."
Plussat: "The food and the crew were great!"
Miinukset: "The way they do boarding makes you feel like you are being loaded onto a cattle car."
Plussat: "The staff!"
Miinukset: "The turbulence lol"
Plussat: "The flight attendants were very acccomodating. The movie choices were great, which is very important while on a 12 hour flight. They handed everyone a warm, wet wash cloth before dinner was passed. Everyone also received a package that included a pair of slippers, lip balm, tooth brush and tooth paste. We hadn't received anything like this on any of our other flights. These were small jesters that make you feel great!"
Plussat: "Food Was good and right amount."
Plussat: "I got an upgrade to Business Class, which made for a very pleasant flight. Thank you. Great lounge in Istanbul!"
Plussat: "Food customer service touchcreen tablet in each seat. Tablet has access to free movies, shows"
Miinukset: "for those flying to Saudi Arabia for pilgrimage or umrah, the crew is not knowledgeable on it."
Plussat: "It was so hot. A nightmare ! I Asked again and to turn it on. They did for few minutes at a time. Very upsetting"
Miinukset: "See above"
Plussat: "It seems like the company and crew go above and beyond for its passengers. Even those in cabin. We still get treated like first class. That's awesome."
Miinukset: "I have lactose intolerance and I tried ordering the special meals. However the lactose free meals are not good. I got it more than once, it's always dry grilled chicken, steamed veggies and plain rice. Overall it's a dry meal and no flavorful at all. On this trip I didn't order a special as I was hoping one of the options wouldn't have lactose."
Plussat: "Entertainment was great and so was the food. Boarding process was quick"
Miinukset: "You dont have your own air vent and regardless of how much money they make from your ticket, they try to conserve in air. Asked multiple times because myself and everyone around me were fanning themselves off, staff didn't care and temperature didn't change."
Plussat: "The crew members were all very helpful and went out of their way to make sure that everyone on board was attended to. The food was great too!"
Miinukset: "Our flight left an hour behind schedule after a bit stressful of a boarding process."
Plussat: "entertainment selection"
Miinukset: "entertainment console was a bit clunky and old flight left 2 hrs later than scheduled."
Plussat: "Airplane and entertainment were nice."
Miinukset: "Flight left an hour late so we missed our connection."
Plussat: "Friendly Cabin crew Entertainment was above average."
Miinukset: "First of all I have tons of complaints regarding the airport at Istanbul. They have a poorly managed airport and it was so crowded. The cafeteria and places to eat around in the airport were horrendously expensive and they didn't have services like wifi(had to buy it for $8 an hour and it sucked) and drinking water. As per Turkish airlines, the staff in the airport were poorly equipped to deal with emergency situations such as snow. I was flying during the snowstorm and wasn't expecting my journey to be easy. But they should have increased their resources to help people out in such cases.Their help desk was crowded with almost 500+ of people all the time and they only had 2 people to answer their queries. Also, the staff couldn't understand English properly and seemed irritated when I was trying to explain things in English. I had to stand an hour on a line to get my temporary visa issued only to be referred to another line (yes! i waited for an hour to get to the desk and was told to go and sit in another effing line). It was also because most of the signs/boards in the area were written in Turkish only and I didn't know what they were saying. I had to pay for my own hotel during my transit because the line for the hotels was almost two miles long. And when I arrived at my destination, both my luggage went missing. The crew on board were nice and helping people. I do not blame my bad travel experience entirely on Turkish airlines however, the airport and airlines both are not prepared to deal with situations that are unexpected. I also realize the snow storm was the main factor behind everything however any airlines that boasts itself to be a top class international airlines should have means and resources to manage(at least try) their passengers and airport during any situation. No matter what I am never flying with Turkish airlines again."
Plussat: "Good service. Food was very good. Roomy seats and very good in flight entertainment system. Made the 12 hour flight very comfortable."
Plussat: "Despite all other issues I got to Vienna on time."
Miinukset: "- there was a gate change less than half an hour before boarding, which was not announced via speaker or on the screen in the previous gate - therefore most people were still in the previous gate and only because one of the passengers realized and communicated the change everyone else became aware of it as well -> then everyone ran to the new gate, which did not have enough seating and where children were crying because they did not understand the hectic - On board - just before departure - two families got into an argument and yelled at each other and the crew. They were very loud and aggressive. - Usually I love the food Turkish Airlines serves, but this time I had dry and oily pasta and a very strange and too sweet chocolate mousse. I did not enjoy eating this and it did not taste fresh at all. - There was no entertainment."
Miinukset: "The seats on the second flight were smaller and we had no flight console (no movies, usb charge..)"
Plussat: "Arrived on time even though it was late departing."
Miinukset: "Crew never informed us why they were late departing. Boarding the airplane was problematic."
Miinukset: "We had two separate tickets: Istanbul-Odessa-Istanbul and Brunei-Singapore-Istanbul-Singapore-Brunei. Turkish Airlines refused to check our luggage to final destination, so we had to go out in Istanbul, take our luggage and do check in for SIA flight to Singapore. We were lucky that flight from Odessa arrived in time and we had one hour to do so."
Plussat: "They didn't want to go to work today. And it's your fault. So they will punish you."
Miinukset: "Checked bag got ruined, servie was terrible"
Plussat: "It was an excellent trip with THY. The crew was very attentive for the requests and the needs of the passengers at all time (regardless of inconsiderate traveler). Since it is usually too expensive for me to travel with THY, one still can get a great deal if looked for deals in advance. Some of the best things about traveling with THY are being able to check 2 bags, unlimited drinks and food at all times and more leg room. Max"
Miinukset: "There is a sthg in the food which was plastic.and it could be really dangerous for me.I showed the hostes and said they could change in flight from istanbul to izmir."
Plussat: "Everything! Voted best airlines in Europe for a reason!"
Miinukset: "Nothing! Everything was great"
Plussat: "Great chairs"
Miinukset: "Great flight company"
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Connecting flight 60 min late
The company don’t care for customers.
Delays Needed to board a buss to get to our airplane.
Plussat: "It was an uneventful flight. The entertainment system worked well and food was good."
Miinukset: "The lights kept coming on every few minutes making sleep nearly impossible."
Plussat: "Full bottle of water and continuous refreshments in flight."
Miinukset: "Connections booked together need more time for larger airports. I had over an hour connection on paper and had to run through the entire airport to even catch my flight. My mother on a separate flight arrived ten minutes before her flight took off even though booking stated a full hour. Also the quality and cleanliness of the plane needs improvement. Lufthansa is normally amazing quality but both flights today were subpar. Bathroom smelled of urine, old and dirty seats with no support. Dirty hand rests and outdated screens which skipped with movies"
Miinukset: "Entertainment was mediocre food was poor and boarding process.can be better and faster."
Plussat: "Less hand bags, a lot of people trying to put their hand luggage ans there was no space"
Miinukset: "Controll the quantity of packages per person"
Miinukset: "Seats recline too much making leg room more nonexistent than ever"
Plussat: "Seat was not super comfortable."
Plussat: "Seats had lots of space and entertainment systems had large, clear screens."
Miinukset: "Person sitting next to me was watching video on their phone without headphones. Also reeked of cigarettes. Had to move my seat."
Miinukset: "I don't know why all airlines don't have a more orderly system for boarding by zones (like Delta). Lufthansa and Swiss both just have a mob of people blocking the boarding area and hindering people who shoud actually be boarding to get through."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Lots of legroom"
Miinukset: "As with most long-distance flights, the bathrooms got somewhat dirty though I did notice flight attendants on two occasions entering to clean them"
Plussat: "Crew. Courteous, engaging and supportive, of-course with a smile."
Miinukset: "Nothing on this flight"
Plussat: "Also a lovely and comfortable flight"
Miinukset: "No complaints"
Plussat: "The crew was very good and we were right on time."
Plussat: "Attitude of staff"
Miinukset: "Food and delay"
Plussat: "Good movie selection"
Miinukset: "Not enough room for food tray to come down. Food was horrible."
Plussat: "Great service. Friendly and accommodating."
Miinukset: "I don’t like the configuration of the biz class seats. They are in a row vs in pods. Not as private as other configurations."
Plussat: "Always enjoy Lufthansa flights - Seemed a bit hectic this time"
Miinukset: "It took me 25 hours to get back home, multiple flights, lost luggage, and overall a disaster of a trip home. I was supposed to arrive in DFW at 2:15 p.m. and did not arrive until almost 2:00 a.m. My luggage came to a different terminal and did not arrive with me. In the end everything was okay but it was not a pleasant trip"
Plussat: "It’s amazing. Fast and comfortable."
Plussat: "Friendly and efficient staff."
Miinukset: "Always the same mess in Frankfurt to get into terminal Z, surely waited 30 minutes and almost lost connection. Food quality mediocre at best. Lost luggage, no Lufthansa representative around at baggage claim."
Plussat: "cleanliness, timely arrival and departure"
Miinukset: "poor service - surly crew bad food - havent been served worst food uncomfortable seats bad entertainment, sound distortions, small screens, limited selections and to top it all is the FRANKFURT AIRPORT - one of the worst transit points which makes you walk for miles and miles."
Plussat: "The crew were friendly"
Miinukset: "Nothing I didn't like"
Miinukset: "Boarding was a mess"
Miinukset: "It would really be nice as a paying HON/SEN and business ticket passenger to get priority boarding. As nowadays seemingly everybody has priority boarding, this offer does not make sense anymore."
Plussat: "Crew was excellent."
Miinukset: "Food needs to be improved. Salad was old, and hot tea was lukewarm . It wasn't a Swiss quality for sure!"
Miinukset: "Fight was cancelled, but we weren't notified until it was time to board (30-45 minutes before takeoff). We went to the help desk and were placed on a flight few hours later, but were never told the reason for the cancellation."
Miinukset: "Seat size and spacing is at an absolute minimum level even for small people."
Plussat: "Customer service was excellent. Food was great. Even though the flight big planes they seem to handle the boarding process very well."
Miinukset: "Selecting the seats 23 hrs before departure."
Plussat: "SEAT COMFORT CREW ALL AROUND BOARDING SMOOTH / ON TIME / SOLID ALL AROUND GREAT AIRLINE"
Miinukset: "Very long delays"
Miinukset: "The person at the Swiss/Lufthansa front desk, some Mohamed guy, was very rude when he did my check in"
Plussat: "Decent selection of movies."
Miinukset: "cause it was a sauna. Temperature of the airplane was waaay to hot. Individual seats didn't have control of any vents. I had to get up and walk to bathroom area just to cool off."
Plussat: "Everybody was very courteous and tried to accommodate us and our baby!"
Plussat: "The food was okay and the crew did their best to make us comfortable once we were on board. We flew business class, so that was probably a factor."
Miinukset: "Everything else was horrible. When we got to the airport, they didn't even know we were coming. They sent us to two other airlines, assuming we were flying with a partner airline, then tried to shift the blame onto Kayak. When -- and ONLY when -- we pointed out that we'd actually booked directly through Condor and Kayak had only served as the intermediary, they gave us a direct line to call. Then their agent said "You can't always trust the people at the desk, you know." Oh, really? If I can't trust your own agents, who can I trust, exactly? It turned out that we had an initial flight to Minneapolis, which was NOWHERE on the itinerary, on Sun Country. The Sun Country folks, thankfully, were enormously helpful and we made our flight with 2 minutes to spare. But it doesn't end there. We'd paid for business class all the way, but only got it on the interseas portions of our flights. And they lost our luggage on the way home, to boot. Take home lesson? NEVER FLY WITH CONDOR. I'll walk to Europe before ever booking with them again. And I'll make sure that all my friends and colleagues, all of whom travel extensively, know of our experience."
Plussat: "The crew were very polite."
Miinukset: "Food could definitely improve, and so could the entertainment systems."
Plussat: "The Quietness of the trip. Enough to sleep."
Miinukset: "There is no possibility for me ti eat. I have a sugerless diet without any aotmeel, rice, corne and other wheat. Just almendraflour is allowed and cooked vegetables and fruit and chicken and fish. I always have huge difficulties in flying intercontinental."
Plussat: "Having own TV moniter and many options for entertainment. The meals were good and staff friendly."
Miinukset: "Every seat was taken and the flight was cramped. But the plane was configured so you could get up and walk around every few hours."
Plussat: "flight was on time and the crew was wonderful"
Miinukset: "Plane was"
Plussat: "I have a servere hearing problem and was concerned (since we were late leaving Zurich for my changeover in Frankfurt), that I would be late because I can't hear any loudspeaker systems (either on planes or in airports). I felt that I could get easily lost between flights and not have time to get to the Frankfurt/Denver flight. I told this to the person at the gate in Zurich, and he immediately arranged for someone to meet me in Frankfurt and take me there. I was met by Maika in Frankfurt and she was just excellent--personable and efficient and really helpful. I'm sorry I couldn't remember the name of the person at the gate in Zurich. He was also great. I wouldn't have done this if I had had more time, but this really made my day (and my flight!) ! Thank you!"
Miinukset: "Boarding in Zurich is tough for infrequent travelers because all the desks say SWISS. And it took me a long time to realize that SWISS handled many airlines. Perhaps the signs could be bigger."
Plussat: "Even the hot food was sweet."
Plussat: "Absolutely the worst flight land and air stewards i havr ever seen. Would never flu with them againrude groun personel"
Plussat: "Food and seating space much better than Delta."
Miinukset: "My luggage was left in Frankfurt at connecting flight from Frankfurt to Atlanta"
Plussat: "I love flying with lufthansa. Staff is friendly and chatty. Personal service is excellent. Food could be better compared to other airlines, but is not so important to me when it comes to flying."
Very slow boarding and a huge arrival delay resulted in many missed connecting flights. Luckily we were not one of those. Barely made it to our transfer.
There was a delay - weather + French strike. Pilot was helpful/informative, flight crew was nice but simply talking loudly in galley and not communicating at all. No preflight water or drink even though delayed.
Short flights there is no food and no drinks, such as coffee juice, only water.
24 hour delay due to a crew member arriving 1.5 h late. People clapped for this? Obscene. Will never fly delta again. A simple error could have been resolved by holding connecting flights for 15 minutes. But no, not enough passengers to cross the 8-10 person threshold. Lost $800 due to this malfeasance. Never flying delta again.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Have people at the Westjet counter
Kiire oli nousuun mut kerettiin ksikki hyvin
Miinukset: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Miinukset: "Very nice crew and great food"
Miinukset: "Boarding at Florence is always chaotic but this isn't within the control of KLM or their crew."
Plussat: "Crew were excellent"
Miinukset: "Old aircraft. Uncomfortable seats in economy. Entertainment screens old and almost impossible to watch - watched my iPhone! No mobile phone charger."
Miinukset: "A little bit chaotic when they loaded two planes at the same time in a very tight space in Amsterdsm but this was most likey an airport soecific design issue and not a KLM issue. The flight was as good as can be expected fir an international flight. The staff was great"
Plussat: "Usual faultless KLM experience"
Plussat: "Everything works and quick to get to destination."
Plussat: "Newer plane, crew was amazing, seats were adjustable"
Plussat: "The crew was pleasant"
Miinukset: "Baggage checkin & flight boarding was slow & disorganized."
Plussat: "Crew was nice and pleasant"
Miinukset: "Flight very late"
Plussat: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Plussat: "Crew were great"
Plussat: "Great crew, comfortable seating with enough leg room."
Miinukset: "Provide dinner before getting to joburg, instead of a snack. Flight arrives late so dinner would be appreciated"
Plussat: "The entertainment was amazing"
Miinukset: "The seats were a bit hard"
Plussat: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"
Plussat: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"
Plussat: "The service"
Miinukset: "The food."
Plussat: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Miinukset: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Plussat: "Efficient crew"
Miinukset: "Long, slow line at check in. Not many new movies or tv shows"
Plussat: "Interior of the plane was clean. Smooth landing."
Miinukset: "Pilot did not avoid turbulence"
Plussat: "Arrived early!"
Miinukset: "Boarding seemed disorganized."
Plussat: "Travel on Crostian Airlines did not pappen. KLM flight to Munich was cancelled and I was rescheduled on Air Setbia to Belgrade, the Split."
Miinukset: "That it didn’t happen."
Plussat: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Miinukset: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Plussat: "Fabulous trip with friendly, helpful staff"
Miinukset: "Unaccompanied minor flying to Lisbon overnight. Bag was lost. No real effort to assist. Bags of unaccompanied minor should be treated with priority."
Plussat: "Food was good and crew members were very nice"
Miinukset: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Plussat: "Seats were comfortable"
Miinukset: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Miinukset: "Crowded seating, wake-up for breakfast service two hours before arrival"
Plussat: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Miinukset: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."
Plussat: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Plussat: "It was so easy to board and I had no inconvenience. It took 4 minutes from when I said goodbye to my family till when I was at the front of the gate."
Miinukset: "Nothing! It was all great!"
Plussat: "Timing & efficiency. Good food though only a sandwich."
Miinukset: "Nothing. Could say there was no entertainment but I didn't want entertainment on such a short flight"
Miinukset: "There weren't too many options. The movie selection was very limited and the tv show were over 20 years old in some cases"
Plussat: "quick boarding, responsive Airline stewardess, very polite."
Miinukset: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."
Plussat: "staff hospitality, cleanness of the cabin and toilet and punctuality of the flight"
Miinukset: "lack of meal options"