Etsi halvat lennot reitille Zürichistä $[31873-Rovaniemelle

Plussat: "I did not like anything from this trip. I just learned my lesson not to travel with turkish airlines ever again."
Miinukset: "flight was canceled from previous flight so we had to overnight in istambul and the whole situation was handled very poorly nobody took the time to explain to me what to do and mind this I was traveling with three year old and I found myself crying at midnight at the airport not knowing what to do."

Miinukset: "My luggage wheel was broken which means it was handled badly even when I flew business class!! Seats of other business class are more comfortable"

Plussat: "The crew handled 2 incidents exceedingly diplomatically with an impossible man seated next to me. The incidents had nothing to do with me. At the beginning of the flight he was refusing to close 4 window shades that were bothering someone on the other side of the plane, and at the end of the flight he refused to return his headsets as we were landing. The crew were amazingly polite with him. He was completely out of line."
Miinukset: "My bag did not make the connection in Istanbul due to late arrival from Nairobi."

Plussat: "It was a very nice flight."
Miinukset: "Everything was good."

Plussat: "Food is really decent in economy. Good portions and variety."
Miinukset: "Leg room seems tight compared to other airlines."

Miinukset: "In Business Class, the seats did not recline all the way to become flat. Other airlines (including Qatar and Etihad) have seats which become flatbeds even in 3 hour long flights. Very disappointed that Turkish does not have that options from IST to ISB. The boarding experience from IAD-IST was excellent...but it was the opposite from IST-ISB."

Plussat: "Excellent crew service & food/beverage offerings"

Plussat: "The crew were generally hospitable and courteous though not well informed. The entertainment choices were varied and enough. The meals were warm. Turbulence was well managed by crew and pilot. The toilets were clean."
Miinukset: "Flight was late, leaving less time to board connecting flight. The blanket was too small. The food and wine were below standards. The leg rests were absent and not enough room to spread legs. The basket in front too narrow and tight to put in anything. The charging unit for computer/mobile did not function. No clear instructions or help to board next connecting flight either through system or crew."

Plussat: "Lousy airport (not technically airlines fault)"

Plussat: "The crew were accommodating, we departed on time, the inflight food was good and the entertaiment was varied."
Miinukset: "The leg room was a bit limited on long flight."

Miinukset: "I miss the turkish delights they used to serve"

Miinukset: "Delaying without notice and luggage lost"

Plussat: "Polite crew, comfortable enough"
Miinukset: "Pack a meal and don’t rely on the airport at Istanbul for a grab and go meal beyond prepacked sandwiches. No options for lactose-free meals beyond the potato chips at the bar. In-flight food was awful- we had the no lactose meals."

Plussat: "The landing."
Miinukset: "My special meal had been canceled."

Plussat: "Last my lagge"
Miinukset: "It should be connected fight with my other flight"

Miinukset: "Not me but my mom was the person who was traveling. Her luggage was going straight to Bishkek from the US.Last year an old model of mob.phone has been stolen from her suitcase - this year (it is ridiculous guys) souvenirs for friends, 2 small boxes of chocolate candy bars & new underwear with tags. Turkish Airlines do smth. at least try to prevent thefts."

Miinukset: "departure time changed 3 times"

Plussat: "Excellent food"
Miinukset: "Long wait for toilet"

Miinukset: "There were NO entertainment screens. UNBELIEVABLE!!!! Nothing to do for 3 hours."

Plussat: "Turkish Airlines generally has great personal entertainment systems for their passengers."

Plussat: "Good and comfortable"
Miinukset: "Food"

Plussat: "I landed SAW airport with another operator. Turkish airlines should have simply waited for me as my reservation with them starts in SAW airport. My previous operator sent my luggage to SAW as final destination, which means i have to cross passport control, collect my luggage and start the check-in process; given the time window between the flights, that was simply impossible. TURKISH AIRLINE's ground staff - transit team of SAW airport - Made it happen! I was requested just to wait, then they confirmed transferring the luggage and gave me respective tags! landed CDG - Paris to find my bag safe and sound :)"

Plussat: "It was a short flight but they still fed us and supplied beverages. So many airlines do not do this or charge you for everything!"

Plussat: "I got a special meal -- Asian Vegetarian -- and it was delicious. I have also had the regular Vegetarian on other Turkish Air flights and they have been great too. So congratulations on good food! I just have one suggestion about the food: Just because someone is vegetarian, it doesn't mean that they don't want dessert! I notice that where others have chocolate pudding, for example, I get fruit. I like fruit... but a piece of cake or some other sweet is good too!"
Miinukset: "The pull-down food trays are often angled down so that the food slips into your lap. I often have to hold the cup or glass so it doesn't slip off."

Plussat: "Everything, starting from the airport's employee"
Miinukset: "Nothing"

Plussat: "Movies"

Plussat: "THE FLIGHT ITSELF WAS GREAT. VERY PROFESSIONAL AND COMFORTABLE FOR A 12 1/2 HR. FLIGHT. MY WALLET FELL OUT OF JACKET AND WENT UNDER SEAT, AND THE MAN BEHIND ME HAD TO HAVE TAKEN $400.00 FROM MY WALLET BEFORE I NOTICED IT WAS MISSING...AND ONLY GAVE WALLET BACK WHEN CONFRONTED LEAVING PLANE."
Miinukset: "FELLOW PASSENGERS WERE NOT THE BEST. CREW WAS EXCELLENT."

Plussat: "I liked it that I was able to check in online and choose my seat."
Miinukset: "My trip from Zurich to Istanbul would have been okay if it weren't for the screen that was not working. It did not work and I hated not having to do anything else besides eat and sleep."

Miinukset: "I am a pilot in uniform flying with a business class ticket and missed my next flight because I had to check my bag because it was 9 kilos. There was not one over head bin that had anything in it. No other airline that I travel on treated me like that it was humiliating and frankly never will chose Turkish again."

Plussat: "Everything"
Miinukset: "Nothing :D"

Plussat: "Best airlines"

Plussat: "We had a great flight other than the uncomfortable seats. The food was outstanding and the staff the staff was very accommodating. I was glad I was able to charge phone/tablet on the plane"
Miinukset: "My seat didn't lay back, which made it was difficult to sleep. The seats are too close and generally uncomfortable. I just wish we could have toured Istanbul since we had a long lay-over. Took forever to find out where the tour was only to find out we needed Visas. The airport staff was not helpful. The bus tour is promoted on their website, and it sounded like it was easily accessed as soon as we were off our flight from Johannesburg. Not so."

Plussat: "The service and the meals, even in economy class."
Miinukset: "Nothing."

Plussat: "Most important all flights ran on schedule. Food service and quality were excellent and a great surprise Clean and new aircraft I would travel Turkish Air again and recommend to other friends"
Miinukset: "At 6'3" I was a bit jammed up in Economy Security was a bit overdone. Initial screening X-Ray carry on bags, thru metal detector. After landing Zurich--Istanbul, again thru xRay and hand screening, then again at gate complete screening again. I guess better too much than not enough."

Plussat: "N/A"
Miinukset: "Their boarding pass listed departure time for boarding time which confused me. The staff in Istanbul is extremely unprofessional and have caused me to missed my connecting flight. I had to get a visa and waited almost 2 hours in line in order just to be able to reschedule my flight."

Plussat: "Leg rooms are much smaller compare to other airlines."

Plussat: "Ticket prices were reasonable, warm towel upon entry, food was edible, comfortable seats, they give you an eye mask, slippers socks, toothbrush and lip balm. Which we received on all flights except this one (all flights were international)."
Miinukset: "The flight attendants weren't personable on any of the flights. I'm 6 months pregnant and randomly get hungry. There are snacks like muffin available "anytime" On our long flight from Atlanta to Paris I pressed the button 3 times to see if I could get a muffin, but the attendant alert was turned off remotely and no one came to check on me. Thank God it wasn't some sort of emergency."

Plussat: "Everything from the greeting received upon entering the plane to the overall service for the entire flight was quite excellent and wonderful. A really nice perk was the kit given to all the passengers in economy class with slippers, toothpaste, toothbrush, lip cream, and eye mask - no airline does this anymore and it is to be commended. The food on both legs of my flight (New York to Istanbul to Nice and the return) was actually very good -- this was the second time I've flown on Turkish Airlines and I look forward to flying again."

Plussat: "Excellent"
Miinukset: "Everything good"

Plussat: "politely crew."
Miinukset: "food caused stomach pain"

Plussat: "The food was pretty good."

Plussat: "THE CREW AND THE SPORTS CHANNEL"

Plussat: "The service, food, efficiency"
Miinukset: "It seemed that the handling and leaving the plane took very long, probably due to airport services"

Plussat: "The flight out of JFK was late. I was seated way in the back. If the steward had not thought to offer me an empty seat way up in the front, I would not have made my connecting flight."
Miinukset: "my seat back did not recline."

Miinukset: "Food has room to improve."

Plussat: "Staff are very friendly and deliver very good service. Refilling of water could be better. Seat was very comfortable and it comfortable for sleeping when it is flat. The seat cover improves sleeping quality. Dinner was well prepared and tasty. Skip the fried eggs for breakfast - it is great that they offer them, but they don't come out well."

Plussat: "Entertainment system and broad variety of international movies and music"
Miinukset: "Delayed take off"

Plussat: "I loved the comfy space of my seat, the amazing service crew and the good meals served. Highly recommend and looking forward to fly with them again."

Plussat: "The staff was always prompt when you needed help and the food was always served in a timely manner, as was any beverages. The staff was friendly and the seats, though small were also comfortable. The best part of the flight was the in unit entertainment with a great movie selection."

Plussat: "Great crew, on time, could get a good nights sleep"

Plussat: "Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi movie. Poor."
Miinukset: "Economy size seats fitted in Business Class and so much wastage of space around seats, very little quantity and quality of food available.The flights to Delhi and Amritsar has more than 60 % Punjab Travelers and there is not even a single movie in Punjabi language. Poor."

Plussat: "Larger airplane, good seat."

Plussat: "We've lucky to sit in the emergency exit row. Lots of space!"

Plussat: "Everything"
Miinukset: "None"

Miinukset: "Clean up the planes better"

Plussat: "Lento lähti myöhässä, mutta kuroi aikaa kiinni ja ehdin jatkoyhteydelle"

Miinukset: "My headphones didn’t work"

Plussat: "Environmentally mindful with some packaging"
Miinukset: "There were no menu options for vegetarians on either meal. Several screens were not working, despite multiple reboot attempts."

Plussat: "Fast boarding, fast taxiing, cabin crew was friendly."
Miinukset: "In flight services are naturally really limited during the short distance domestic flights."

Plussat: "The flight and the crew was very nice, and the food was very good."
Miinukset: "Some phone people were very nice, some were not."

Plussat: "I was able to change my flight quickly by one phone call to Finnair customer service to this earlier flight. I got an upgrade to Business Class where they call me by my name. Food and beverages were very good and staff so friendly that I was surprised what has happened to them :)"
Miinukset: "Difficult to complain anything. In-flight entertainment is typically very minimal on these europe flights."

Miinukset: "Myöhässä. Lähtöaikaa päivitettiin 10 min kerralla myöhemmäksi varmaan 5-6 kertaa."

Plussat: "The crew was very helpful and kind. The plane extremely comfortable"

Plussat: "Staff were helpful and nice."
Miinukset: "No snack serve and no entertainment."

Plussat: "Friendliness of staff"

Plussat: "Crew is very nice and helpful. Food is just fine. Serving complimentary white and red wine."
Miinukset: "Seats are too close and not enough space for my legs. I am 187 (6'2"). No outlets to charge your phone. For me it is important on the long flight."

Plussat: "Crew is very nice and helpful. Food is just fine."
Miinukset: "Seats are too close and not enough space for my legs. I am 187 (6'2"). No outlets for phone charging."

Plussat: "Stuff"
Miinukset: "Lack of snacks"

Plussat: "The flight was very fast, boarding and getting off were fast and convenient. They had a new Korean movie that I've been wanting to see but didn't expect would be offered on an airline, so that was great!"
Miinukset: "The crew seemed quite stressed, when I asked to store my wedding dress in the crew closet they were very short with me, which made me feel really guilty about it, as the stewardess obviously thought I was very troublesome, but they did allow it. The food was quite bland. The entertainment was much more limited than most international flight lines."

Miinukset: "Completely destroyed our itenerary"

Plussat: "I liked all the variety of the meal (many different snacks & components aside from the entree) and the very nice crew"
Miinukset: "No way to control volume of cabin announcements if you're plugged into the entertainment system. Announcements EAR SPLITTING and very painful for anyone using their own in-ear phones. Such phones are very common today, so this issue urgently needs updating."

Plussat: "We didn't make it to Helsinki so I can't say anything good!"
Miinukset: "Justfly.com screwed up on our reservation and failed to properly ticket our lap child. This caused us to not make the flight! Justfly.com hasn't done anything to rectify this issue!"

Plussat: "I have Parkinson's disease, and my ability to walk is dependent on how long it has been since I last took carbidopa/levodopa, and how much I have exercised while standing since taking my medicine. I have difficulty walking narrow aisles, and in crowds. The staff was very understanding, and let me pre-board, ensured someone was there to help me deplane, carried my carry-on for me, and did everything possible to assist me. The crew/staff was wonderful!"

Miinukset: "Delayed over 3 hours no explanation only technical problems. No food/water offered to people waiting a considerable length of time!"

Plussat: "Friendly cabin crew and reasonable food in business class."
Miinukset: "Seat was uncomfortable and there was no possibility to charge mobile device."

Plussat: "Excellent service by Norra, airline operating this flight. Nice gift for AY member as we are soon near May 1st."
Miinukset: "Entertainment and net connection is basically nothing but well, flight is short whatsoever."

Plussat: "Staff were friendly and serve me as a special member perfectly well and by proper attitude."
Miinukset: "No any level entertainment in a plane and space pretty tight in an airplane. Plane was oversold."

Plussat: "fast boarding, fast exit, on time and flight went overall really good, captain was funny"
Miinukset: "seats are not comfortable, also I do not like finnair in-flight payment system as that is very slow"

Plussat: "Kone tyhjeni todella nopeasti ja päästiin pikaisesti liikkeelle. Koneesta poistuminen myös nopeasti. Henkilökunta oli hyvällä tuulella ja reippaana."
Miinukset: "Istuimet voisi olla mukavammat ja kone vähemmän meluisa."

Plussat: "The blueberry juice is super good!"

Plussat: "Flight was delayed, and I ended up staying in hotel and spending the while next day traveling. It was very unfortunate, I lost 24 hours. But the hotel was nice."

Plussat: "All standard service, nothing extremely good or bad."

Miinukset: "Seats are not so comfortable and the plane itself is quite a boring."

Miinukset: "I don't understand when a reason for flight delay is no aircraft. Wasn't it a scheduled flight? The €8 voucher is only enough to buy one glass of juice."

Miinukset: "No kiosk check-in? The airline definitely takes its making pasengers queuei for hours."

Plussat: "direct flight from Helsinki to Miami was good"
Miinukset: "Only few movies, announcements were very quiet, the pilot barely spoke English, flight was 2.5 hours late."

Plussat: "Hyvä ja helppo lento"

Plussat: "Pieni kone mutta mukava"

Miinukset: "My suitcase was lost for 1,5 days."

Plussat: "fast boarding"
Miinukset: "rude crew- the crew was impolite to all passengers."

Miinukset: "Not offered a beverage ."

Plussat: "Yleisesti ottaen lento meni mukavasti"
Miinukset: "Lennolla voitaisiin tarjota edes vaikka pähkinöitä pelkän juoman lisäksi."

Plussat: "We had a row to ourselves with a seat between us. The flight was smooth. Blueberry juice. Competitive pricing."
Miinukset: "Having to pay to reserve seats."

Plussat: "Good movie selection, frequent water refills, boarding was quick and easy with ample overhead stowage"
Miinukset: "Seat recline was broken, non-adjustable headrest, older flight crew less tolerant of passenger disrespect, not quite enough bathrooms, food had my stomach in knots"

Plussat: "Because of the delay taking off and refueling, they provisioned for an extra meal service. Choices were limited, but the food was decent. Crew was generally cordial and efficient. Even though there were only 13 empty seats, they made an effort to find us a place with an empty seat between us."
Miinukset: "We were stopped and grilled by AA personnel as if we were potential terrorists, even though we had TSA Pre-check clearly listed on our boarding cards. flight was 1 hr delayed boarding. Since the plane was a 747 and there were stronger than average headwinds, we had to stop in Bangot to refuel. Net result: 2 3/4 hr late arrival."

Plussat: "The crew did an excellent job definitely went beyond good service, I enjoyed the food and they came often offering drinks. It was probabky my first long flight I wasn't thirsty at all. Overall I was very happy with my trip hope thank you!"
Miinukset: "I got slightly cold at one point and wished the lights were I little lower but I understand why the weren't."

Plussat: "I was glad that it was a direct flight, and the crew was nice."
Miinukset: "The seats are too small, and there were two empty rows behind us, but the crew seemed to be using them to sleep and did not allow anyone back there. The monitors were in the aisle, and I could not see it well, and I was never offered any headphones, so I could not watch the in flight entertainment. Overall, the flight was pretty disappointing."

Plussat: "The crew was incredibly helpful and accommodating when we discovered that I was not registered for a vegetarian meal. Bebe crew make sure that was taken care of and we're very very friendly in the process"

Plussat: "everything was ok."
Miinukset: "I couldn't check in on time as the booking numbers were different on the actual company that was flying me. I was trying to do this on my phone and I had to call in each time. couldn't do it on the computer."

Plussat: "Flight was fine"
Miinukset: "Check in (i could not do it online) and the 82 chf cost to check a suitcase"

Miinukset: "Bathroom faucet awful. Seats in premium economy not comfortable."

Plussat: "The crew was really good"
Miinukset: "Perhaps seats just a bit more confortable. Overall a very good airline"

Plussat: "Entertainment system was decent."
Miinukset: "Crew was pretty unfriendly abs the food was very poor."

Miinukset: "T5 needs many more drinking fountains."

Miinukset: "Extremely poor timing and communication. Departed over 2hr late and missed landing to the correct airport by 10 mins and so had to divert to an airport an hour away with poor coordination"

Miinukset: "I paid 20 pounds for seat 9 something and was given seat 32F"

Plussat: "The seat was comfortable, and the crew was friendly"

Plussat: "I liked crew's friendly attitudes."
Miinukset: "n/a"

Plussat: "Fast boarding with group number priority"
Miinukset: "No complementary rescteshments. You had to pay and only pay by card."

Plussat: "Absolutely nothing."
Miinukset: "Lack of punctuality (90 minutes late, due to “late arrival of inbound aircraft” as per usua). Ever decreasing seat pitch so absolutely abysmal lack of comfort. Dismal snacks and drinks for purchase. Bus service at LHR rather than jetty."

Miinukset: "I experienced several delays on my journey to Zurich and so my itinerary was changed. When I started my journey to Madison, there were apparently then multiple bookings, which caused confusion, and had to be sorted out. Luckily I had left plenty of time to get through security and customs."

Plussat: "Pilot skilled, first landing attempt was too shaky so we pulled up and did it again"
Miinukset: "Long wait to take off, all food and beverage on the flight were for sale only which feels petty"

Plussat: "Empty seats next to us."
Miinukset: "1 hour delay (not BA's fault) confusion as to gate location"

Plussat: "Because someone was sitting in my seat, I was moved to one near the exit which has more legroom, without having to pay £28. The flight was on time and we were kept well informed of some chaos that was happening around push back."
Miinukset: "The atrocious check-in process - why only 24 hours or less? Why are you always allocated a seat between other people. Why is it almost impossible to change that? - oh yes, because BA want you to pay a premium to avoid the hassle."

Plussat: "Everything else"
Miinukset: "A 30 minute delay in taking off caused by de-icing."

Plussat: "The flight was cancelled"
Miinukset: "The flight was cancelled"

Plussat: "Nothing really"
Miinukset: "Quality of service, the fact that they charge you for a bottle of water!"

Miinukset: "Flight LCY-ZRH (19:35-22:10) departed delayed by >1h, we had to wait in boarding staircase standing with 9mth old baby for 45mins. Due to late take-off we were too late to land in ZRH as runway had already closed. Diverted to Stuttgart, where no BA staff was on the ground to deal with and all services had already closed (~00:30). Basically ~50 customers were dumped at a place they didn’t want to be and no info on his BA wanted to deal with it was given. After 1 week still no info on compensation. And this wants to be a major carrier?"

Plussat: "6 hours, no audio port to listen to movies or music or news, poor food “Mechanical” steward service"

Plussat: "Flight was onetime, food on the flight was for purchase but it was vert nice, boarding was onetime and smooth."

Plussat: "Everything was okay, except....."
Miinukset: "I was not happy with the ground staff in Mumbai, for not sending my baggage directly to Toronto, which was my last stop. I had to go through the whole process of checking in again in Montreal, where I could have missed my connecting flight to Toronto. I think your BA staff in Mumbai should be trained better, thanks."

Plussat: "Crew and pilot were very friendly"
Miinukset: "No free food, no entertainment"

Plussat: "Nothing"
Miinukset: "They could not see our flight from London to dallas so they would not let us get on the plane in Zurich."

Plussat: "Clean, informative pilot"
Miinukset: "2 hours delay!"

Plussat: "More modern plane."
Miinukset: "No snacks, no food, 1 drink. Aegaen airlines gave good from Spain to Athens and back, for a lot less ticket flight."

Plussat: "Nice crew"
Miinukset: "Less spaces and food and drinks for purchase. Really bad!"

Miinukset: "Was given hard time about guitar carry-on - British Airways kept wanting us to check it, even though we had zero problems bringing it to Zurich on American Airlines."

Plussat: "Food was OK"
Miinukset: "Seats are very narrow, distances between rows very short.’"

Plussat: "Flight"
Miinukset: "Boarding at Gate E46 was disorganised both in timing ans execution. We were told on checkin that boarding would be early and it was late, closer to the original estimated time and then the order of boarding, parents with kids, then ExecClub and Business, and then others was ignored..."

Plussat: "Nothing"
Miinukset: "Bad boarding, problem with booking (BA fault), overall worse than budge airline"

Plussat: "We sat in the plane for 2 hours and were told they were dealing with a passenger issue."

Plussat: "Crew was very nice."
Miinukset: "There are no air vents on these planes! 4 of the 4 international flights of 10+ hours each did not have individual air vents. The heat was unbearable. We were sweating the entire time. There are individual computers in each row taking up some of the seat B (middle seat) legroom. These blow hot air and heat up the plane even more. I have never been on a flight where there weren't vents and it is the #1 reason why I won't be flying British Airways again. The TV screens are also outdated. The selection is alright but the screens are blurry and have a grid burned in on them."

Plussat: "Nothing - absolutely nothing."
Miinukset: "A 30-year old 767. Broken headrests on seats. Late departure with no rationale offered. Usual (by now) pathetic fare ordered as food and beverages at a cost. Surly aervice. All at a premium price."

Plussat: "I still think highly of BA but please don't follow American domestic carriers down the rabbit hole of terrible service with regards to food and comfort."

Miinukset: "Short haul flights food not served and need to be purchased"

Plussat: "Nothing"
Miinukset: "Flight was late. Poor support from ground personnel in LHR Poor service"

Miinukset: "A fellow traveler needed to check a bag and BA charged more for the bag than we paid for the flight. They said that because the flight was not full it cost more??? Ridiculous! If flight not full she should have paid less.... Very unhappy with this policy."

Plussat: "Short flight so service was standard, was conked out for most of it so I guess it was comfortable :D"

Plussat: "The trip was adequate in all aspects for a short haul flight"
Miinukset: "N/A"

Miinukset: "It was very difficult to get our seat assignments.. We had to wait till the last day."

Plussat: "The crew always had a smile on their faces and the entertainment was also quite nice."
Miinukset: "I felt packed in line a sardine. For an 8 hour flight it was inhumane. The air conditioning wasn't working in my seat which added greatly to the discomfort."

Plussat: "the crew and pilot were particularly nice and informative"

Miinukset: "The seats on this British Airways flight were so tight and pitched forward that my knees were jammed into the seat in front of me and I felt as if I was being launched forward the entire flight. Not comfortable or safe."

Plussat: "Ran on time"
Miinukset: "Boarding via the tarmac; check-in staff did not assign a seat for ongoing flight legs, desp"

Miinukset: "The seats were tight & crews are not at all welcoming! Connection time was insufficient for the strict security screenings, custom clearance & distance between gates (London Would never connect at London Heathrow ever again!"

Plussat: "I thoroughly enjoyed my flights. Boarding was efficient and well-conducted. Seats were quite comfortable, I felt. The entertainment systems included plenty of content; movies allowed for different tastes, and there were other options. The crew were thoughtful and responsive to specific requests or needs. Blankets and pillows, earphones and announcements were useful. It was possible to sleep, but also, to stay awake if necessary. The flight arrived in good time, and was de-boarded efficiently as well. The menu was sufficient, although the tarragon chicken was underwhelming: the pasta dish was quite nice. The coffee was not great, but drinkable. I appreciated having actual milk for the coffee."
Miinukset: "The gates at Heathrow are not announced until one hour before, which can mean a long trek to arrive in time for boarding. Also, at IAD, there's a lot of queuing and navigating passage systems both to get to the plane and to arrive back. I liked the new kiosks for the entry to immigration/passport however."

Plussat: "Flight was on time, staff were friendly and helpful (eg brought me coffee and pastry when I slept through the device)."

Miinukset: "Entertainment on the flight and also seats condition"

Miinukset: "Late flight missed my connection and totally horrible experience"