Etsi halvat lennot välille Tokio Naritan kansainvälinen lentoasema - Helsinki

Miinukset: "Business class seats not very long if you are tall. Western meal option is not really very western. Crew is a little too efficient- got woken up 90 minutes before landing to clear the mattresses. Lots of announcements- a bit too much. On time, and quick to respond to requests. Sake was good as was the ramen."

Plussat: "Nothing to complaint. Excellent airline nowadays"

Miinukset: "Very good airline except for the fact that the staff at Narita airport."

Plussat: "Wonderful crew"

Plussat: "even though I was in Economy class, the seat was comfortable, the food was good and the flight attendands were attentive and polite"

Plussat: "Perfect service, never had a more pleasant and attentive crew"
Miinukset: "Movies were pretty much still the same as 10 weeks ago. Not possible to sleep in the seat in premium economy right by the toilets and galley. Constant door clattering and toilet flushing. In other cabins the noise wasn't as bad, probably better insulated?"

Miinukset: "Flight attendants"

Plussat: "Service was excellent. Premium economy seats well worth the few extra $$."

Plussat: "The food the service and the staff"

Plussat: "The food the service and flight was great"

Miinukset: "Food was awful. Huge hassle having to clear immigration pick up bags and check in again in Shanghai."

Plussat: "Easily upgrade to premium economy class"
Miinukset: "Some staff lack of basic english"

Plussat: "Excellent Service, food and beverage. Comfortable aircraft cabin atmosphere."
Miinukset: "in-flight Wifi is not working"

Plussat: "It was very good no prO lens at all:)"

Plussat: "Cabin crew were very nice. Food was okay, while the legroom was good too."
Miinukset: "Delayed flight, but the email notification from JL was lacking the most important detail... The new take off time! It was 70 minutes later than advertised, but then delayed by another five minutes on top after a late take off."

Plussat: "The staff were fantastic nothing was too much trouble and great fun attitudes."
Miinukset: "No entertainment systems."

Plussat: "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
Miinukset: "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"

Plussat: "Beautifully presented and tasty Japanese food. Electronic windows."
Miinukset: "Not overly impressed with the 12:05am departure time. Western food not overly impressive. Having to travel from the plane to terminal by bus."

Miinukset: "No space for cabin bags. Late by 2 hours. Super rude and passive aggressive staff. Kept in bus at Frankfurt for 10 mins. Won’t fly BA again if i can help it."

Plussat: "Attentive staff. Great food. Great service. Vast improvement over Cathay Pacific."

Miinukset: "Double standard"

Plussat: "So cramped. Very uncomfortable flight."

Plussat: "Great service."

Plussat: "I got an upgrade!"

Plussat: "The meals. The attention to service details. The seats are better."
Miinukset: "Ticket reservation follow up."

Plussat: "Superb services!"
Miinukset: "I don't think there's anything I didn't like during my journey"

Plussat: "Nothing"
Miinukset: "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"

Plussat: "Fantastic service, excellent food, state-of-the-art entertainment, always on-time and professional."
Miinukset: "Older plane had extremely uncomfortable seats for the lengthy flight (over 7 hours). Shorter flights of 3 hours or less would have been fine."

Miinukset: "Everything was great!"

Plussat: "JAL always have good services."

Plussat: "Great meal compared to other local airlines. Comfortable."

Plussat: "Same as above"
Miinukset: "None"

Plussat: "Still, love JAL's customer service from the cabin crew. The flight attendants are always friendly, courteous and professional. They do a great job of meeting and exceeding passengers expectations"
Miinukset: "The cabin area was extremely warm; at one point, I had to take out the safety card and fan myself. There was no explanation why the approximately 5-hour flight was uncomfortably warm. During the flight, I woke up from a sound sleep because of the heat in the cabin."

Miinukset: "Great airline great service. Haihly recommended"

Plussat: "The friendliness of the crew and the comfort of the seat + size of the screen"
Miinukset: "Possibly more food options could of been better, only had western or Japanese option"

Plussat: "Simply excellent !!!"

Plussat: "Nothing at all"
Miinukset: "I purchased a flight through one of the participating vendors on kayak for a major airline and accidentally chose the wrong departure date. I never received a confirmation email and therefore missed the flight. I understand and take full responsibility for booking the wrong departure date but when I tried to change it after missing the flight I was told that the airline policy was to charge a $300 change fee plus $30 for the third-party vendor. Because this was booked as a round-trip this vendor was attempting to charge me $330 plus the full price purchase of a new ticket as the "change fee". For some reason I was unable to explain to the person on the phone that it made no sense for me to pay full price for a ticket plus give that vendor an extra $330. I was forced to eat the entire round-trip ticket and of course save $330 by just hanging up and booking a new flight. I have course book a new flight directly with the airline. I could not even fly standby on the next flight with the airline because they told me they were unable to assist me in anyway because I booked through a third-party vendor. There were plenty of seats available on the next flight and I would've been able to fly standby had I purchased directly from the airline. Never again"

Plussat: "Service is amazing ! JAL is handsdown the best ever. The staff, crew and overall flight was great..."
Miinukset: "The horrible JET LAG I have now lol."

Plussat: "Everyone is polite, helpful, and the flight was quite pleasant."
Miinukset: "Website is difficult and it's impossible to get seated in advance next to traveling companions if they're booked separately. That was quite frustrating"

Miinukset: "Why does the shorter of the two flights have more comfortable seats?"

Plussat: "Always a good crew .. they go out of their way to make sure you are comfortable."

Miinukset: "服务态度非常好"

Plussat: "Very efficient boarding. Using two doors and a twin aisle plane made boarding very efficient despite the size of the plane and the number of people. Free WiFi worked surprisingly well - I was able to make a video call to my family. The plane was clean and tidy . Not really much more to say as it was a very short flight."
Miinukset: "No food offered, not even a biscuit, only very basic drink selection."

Miinukset: "Leg room"

Miinukset: "Leg room"

Plussat: "From start to finish, we were amazed by the customer service of Japan Airlines. Altogether we we had a 14-hour day or so of flying with two small children and it could have easily been a 20-hour-or-more day of flying had Japan Airlines not been so great at what they do. We can't say enough about how amazed and blessed we were by their customer service."
Miinukset: "Having to pay for wifi and not having access to power outlets. Everything else was amazing and honestly these minor things were very forgivable given the great entertainment choices that came along with the plan ride and and the amazing customer service."

Plussat: "Boarding was orderly and crew was nice and polite."
Miinukset: "The person in front of me reclined her seat entire fought crushing my knees and leaving NO legroom, couldn't even use foot rests!"

Plussat: "I really loved JAL customer service at checking counter. So friendly and great customer service I received."

Plussat: "The Japanese culuture all in all is amazing, the Jap Airlines was no exception. The flight attendants were so nice and beautiful as well."
Miinukset: "There wasn't anything I didn't like. I wish USA could be more like them in a business aspect."

Plussat: "Smooth boarding"
Miinukset: "If they could serve a light snack would be good"

Plussat: "One of several preferred airlines when flying to Asia. Really enjoy their service, and it's wonderful to wake up to many beauties in view!"

Plussat: "The service was excellent"

Plussat: "The crew is always amazing: highly professional, attentive and friendly. The whole experience with Singapore Airlines is always a treat."

Plussat: "What can I Say. It's Singapore Airlines"

Miinukset: "Food"

Miinukset: "crew isnt very careful in serving the food but its not really that bad. but im just comparing it from my previous flights so i think that group of FA's can do better. And the food was served a bit a late so they dont have time to serve hot beverage anymore."

Plussat: "Crew were really lovely and friendly. A bit of spacee on the plane which always helps"
Miinukset: "Nothing Better than average flight"

Miinukset: "No complain . It’s singapore airlines"

Plussat: "The crew Were exceptional ."
Miinukset: "If The seat recline could go down a bit more innpremium economy, that would be perfect"

Plussat: "Comfort n clean"

Plussat: "Arrived on time."
Miinukset: "Was a B Grade effort by the crew. They were there to get their pay check & no more....very disappointing."

Plussat: "Great seats and efficient service all round."

Miinukset: "Change the food menu, boring with the same menu"

Plussat: "Perfect timing"

Plussat: "I have bought air ticket a few months in advance. I have paid a lot after changing the flight schedule."
Miinukset: "I will not buy the air ticket from cheap ticket any more."

Plussat: "See above"
Miinukset: "See above"

Plussat: "Five Star Singapore Service on board the aircraft."

Plussat: "Food, service"

Plussat: "The lunch and dinner menu was excellent"
Miinukset: "more bathrooms."

Miinukset: "Cabin temperature too cool"

Plussat: "Friendly efficient staff. plane 777 business class seat comfortable, and flat bed, once you figured out how to operate it was also comfortable. Food was good but not excellent compared to previous flights."
Miinukset: "Singapore Airlines business class lounge in Melbourne was less than impressive and the food was atrocious. Lounge in Singapore was large but still overcrowded. Amenities much better and the food was plentiful and interesting."

Plussat: "Brand new aircraft, excellent service and food"
Miinukset: "J class seat, 12A window. Top of my seat curled around my sides, which blocked vision thru 1.5 of the 3 windows I had access to. The enclosure also protuded into my left bicep when I had my elbow resting on the arm rest. Table on my right hand side was too close to my body, and to high to reach a drink easily, I literally had to lift my whole right arm to pick up a glass."

Plussat: "Very attentive and super awesome crew."
Miinukset: "Nothing"

Plussat: "Singapore has always been my preferred airline because they give excellent service, excellent food and the crew are very polite. aircraft new and comfortable, I finally had a flatbed"
Miinukset: "the call button did not work the tray table was almost impossible to pull in and out (BC)"

Plussat: "Spacious economy class seating and great service"

Plussat: "Flight crew great"

Plussat: "Everything SIA stood for, we experienced it, despite the unfortunate delay which the ground crew couldn't have done much about."
Miinukset: "Unfortunate delay caused by technical issues. I'm just glad we found it on the ground, instead of in the air. But the delay was REALLY long."

Plussat: "Excellent service"
Miinukset: "Very poor on board entertainment"

Plussat: "Ease of check in, very quick."
Miinukset: "Older plane, entertainment system incredibly slow, plane needs tidying up, starting to look its age."

Plussat: "Great service and comfort."
Miinukset: "Food was bland and breakfast availability was a joke. On any flight, passengers do not want spicy or evening meals, and having a limited amount number of breakfasts available was not amusing. The crew had done 5 rows and we were 6 row from kitchen and they had run out ."

Plussat: "Service was great especially the food"

Plussat: "Liked the service"
Miinukset: "Nothing special."

Plussat: "crews were helpful"
Miinukset: "nobody suggested me about $20 discount coupon card . I could have enjoyed my meal free while waiting in teansit."

Plussat: "fast crew service friendly staffs. clean toilet"
Miinukset: "everything was good"

Plussat: "Great they are now flying Canberra to Singapore. Judging by our full flight it is very popular also!"

Plussat: "Safe smooth flight. Timely take off and arrival. Great personalised service. Consistently high service standard is well appreciated."

Plussat: "The attendants are pleasant to the eye, thats about it."
Miinukset: "I heard so many good things and was left disappointed. The service from staff try to help and be nice but some of them do not care at all, things like too busy to bring a beverage etc was a tad annoying. dont know if i will use them again"

Plussat: "Crew was friendly and whole on ground process was efficient."
Miinukset: "Aircraft not as clean as expected from a flight departing from their home port. Can't put my finger on it, but standards have slipped for slipped for SQ, albeit from a very high standard."

Plussat: "Movie"
Miinukset: "Food was. Not available. They said they don't have extra veg food . I selected beg food still it shows them non veg and I was pass my way with empty stomach"

Plussat: "Very comfortable great personal service. Smooth flight,on schedule."

Miinukset: "Need to be able to upgrade with Krisflyer Miles"

Plussat: "The crew was very kind and helpful."
Miinukset: "My daughter had the vegetarian oriental - and it was basically a ball of slim. My son had the lactose free meal and it was broccoli and potatoes. We switched our return flight meals to the regular in-flight meal. It was better, but not great."

Plussat: "Crew was very pleasant!"
Miinukset: "Cabin area warm for a 9.5 hour flight! Food selection was not much."

Plussat: "clean aircraft and friendly cabin crew"
Miinukset: "uncomfortable seats, average meals, poor infotainment selection"

Plussat: "The flight attendants are professional, attentive, efficient. One suggestion, they didn't know to offer a nauseous passenger ginger ale. I let them know to give her some and she was very grateful. Also too much food! It's so much better than any other airline but very abundant and I feel bad when I only eat a small portion of the items on each tray. Otherwise great crew, plane, boarding, etc."

Plussat: "I always felt attended to, great customer service, clean and best bang for your buck"

Plussat: "The air stewardesses took their time to get back to me about a question I posed to them. It took 2 stewardesses and 3 efforts."

Plussat: "No fuss flight but lacking that something extra"

Plussat: "Best coach experience I have had. Good airplane food. Gracious service. Tail wind made us early which was a good thing because LAX is such a mess and it would have been difficult to make our connection with the long bus ride and 2.5 mile walk to the Alaska terminal."

Miinukset: "Didn’t even take off!"

Plussat: "Qatar Airways are still flying, in the midst of Coronavirus, unlike their competitors. This is fantastic! Onboard, there was a full service and excellent crew, all through the night, unlike their competitors during the early days of Coronavirus, when I last flew. Thank you. Qatar Airways"
Miinukset: "The movie selection, although vast, was not great. I resorted to downloaded Netflix on my tablet."

Plussat: "The cabin crew was very attentive throughout the long flight, offering water and orange juice often. Good selection of movies was available."
Miinukset: "Can't think of anything, everything was very good."

Plussat: "Qatar Airways ground staff and cabin crew were excellent throughout the journey. The cleanliness and comfort of the plane was also fantastic."
Miinukset: "I can't think of anything that wasn't good."

Miinukset: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."

Plussat: "Food was good and crew"
Miinukset: "Old aircraft from Doha to Dhaka."

Plussat: "Everything normal as expected on an economy class nothing special."
Miinukset: "Firstly If the meals we pre booked were actually given to us. Secondly what’s the point of giving menus to coustomer to choose their meal when food availability is limited. Don’t set false expectations to your customer when you can’t deliver on them."

Plussat: "Excellent-18 hour flight but Qatar really looks after you. Crew amazing and food is pretty good."

Plussat: "Very efficient and comfortable flight."
Miinukset: "The airline appears to have done away with the courtesy pack, and this was the one time I was travelling without ear plugs!"

Plussat: "The crew was absolutely amazing"
Miinukset: "More movies on the system"

Plussat: "Good Service.Efficient"
Miinukset: "No Phone charging facilities on back of the seat unlike other Qatar aircraft."

Plussat: "Awesome leg room in economy. Helpful staff."
Miinukset: "Main courses weren’t all the great."

Plussat: "The entertainment was reasonable, I enjoyed the festive choices."
Miinukset: "Screaming babies, obese people sat next to me, water rationing, not a pleasant experience. Arrived sleep deprived and dehydrated. I have much better experiencs on a visit to Australia - this was my third time this year!"

Plussat: "I really like the Qatar flight from Auckland to Manchester. But beware now that the Akl leg leaves 1 hour later the transit in Doha is officially 1.15hr. But since the first leg is always getting in and you have to bus to the terminal, transit time is about 30 mins. Although they are efficient and i made it this time, i wouldn't want to do this with kids."
Miinukset: "Short transit time"

Plussat: "Same again the crew were fab"

Plussat: "New plane and Q suite was excellent"
Miinukset: "The AVML selection could be better"

Plussat: "the staff were friendly and accomplished good travel nothing was too much for them."
Miinukset: "nil"

Plussat: "Fabulous service from start to finish Excellent cabin, spacious & impeccably clean Super choice of food and drinks We travelled in the business cabin which I have to say, rivals many so-called 'First Class' products. The crew were courteous, addressing us by name and nothing was too much trouble."

Plussat: "The plane was Dreamliner. It was huge and nice. Great staff on board , very friendly ."
Miinukset: "Nothing"

Plussat: "Boarding was great as well as comfort and crew. the flight was ok"
Miinukset: "however there was no internet and bad entertainment. You couldnt really navigate on Oryx One and it was hard to select the autoplay or map. There was no remote unlike the B787 between MAN and DOH. Pre-download things on laptops, tablets, phones or whatever ifyou are not going to sleep on the flight. It also took 3 hours because of UAE and Qatar :("

Plussat: "Qatae Airways is second to non as always"

Plussat: "At gate boarding was I inefficient and managed professionally. On board entertainment was glitchy as the movies paused and skipped the entire flight."
Miinukset: "The staff were not trained well and unaware of how to conduct proper flow of customer screening."

Plussat: "Excellent service from check in to disembarkation. I was surprised at the amount of leg room, as being a 6+ footer it has always previously been an issue, but not with Qatar."
Miinukset: "Only downside was the lack of the free traveller pack, eye shade and ear plugs, sleep was denied as I could not block out the sound of the very talkative travellers behind me."

Plussat: "crew was lovely and plane was very new"
Miinukset: "food quality is not very good: sometimes it was hard to see what it actually was and it tasted like that too. headrest in the new plane is not comfortable at all as it is rigid and can only be moved up and down."

Plussat: "All good thank you + food and crew and entertainment"
Miinukset: "All good thanks"

Plussat: "quick"
Miinukset: "nothing"

Plussat: "Cabin crews were politie"
Miinukset: "Waiting area outside gate was crowded and slow service, plane take off was delayed Plane wasnt clean enough food wasnt good taste horrible"

Plussat: "I took advantage of the upgrade offer, and it was well worth it."
Miinukset: "Too many mosquitoes, but I'm not sure how they could have stopped them coming on board."

Miinukset: "going with RJ in the first leg"

Miinukset: "I missed my flight from Nairobi to Melbourne then the airlines asked for penalties and fare difference which in total was much higher than booking a fresh one way flight. I felt that the crew at Nairobi airport handled the situation pretty well however, the staff at the Nairobi reservation office were a bit cold and not very helpful."

Plussat: "Overall services"
Miinukset: "Non-muslim aircraft allow standard prayer practices inside the cabin but Qatar airways cries over safety issues."

Plussat: "The service from check-in till landing was on the ball and superb. They were friendly and eager to assist with everything. They have the latest movies and shows to watch on their in-flight entertainment."

Plussat: "Great food, great help when travelling with baby, affordable price. Entertainment system was a bit annoying with unusable unresponsive touchscreen and unintuitive menu."

Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."

Miinukset: "both flights had 2 hours delay... also lugages cames with next flight."

Miinukset: "Not one of their newest planes."

Plussat: "Good legroom, friendly crew."

Plussat: "Crew were helpful and not interefering in long flight"
Miinukset: "Flight from Qatar to Seoul was quite old I believe. USB on my chair did not work and media in LCD screens were not new enough. seats were quite old and not convenient for 10 hours flight."

Plussat: "Crew were extremely helpful and kind. Very responsible and polite."
Miinukset: "LCD was not touch screen and was extremely difficult to work with . I couldn't scape from an accidental menu which I was dropped in games and missed whole flight to enjoy something in LCD ."

Miinukset: "USD 20 wi fi and you only get 200 MB seems a bit antiquated"

Plussat: "-Cleanliness -on time arrival"
Miinukset: "-Cramped seats I have flown long haul to Melbourne on Cathay and Emirates and Qatar airways economy seats were excruciating to sit in."

Plussat: "The usual customer care, from checking in to leaving the plane, second to none. Food choice and quality excellent."
Miinukset: "The new diagonal seats are good, except when trying to put my feet up. The raised foot area is very cramped, and for me sleeping wasn't possible. I left my feet on the floor."

Plussat: "Good service, good entertainment options, modern aircraft"

Miinukset: "Plane configuration; seats were a bit cramped, knee space."

Plussat: "Much better knee space. Excellent flight, good service..."

Plussat: "It was a long flight from US but was comfortable. Staff was courteous."

Plussat: "Generally ok but not as good as other Middle East carriers"
Miinukset: "The leg room on this flight felt less generous than other carrier and the food was poor almost inedible. The aircraft (777) seemed much noiser than other aircraft I have flown on and the noise from the toilet flush could be heard 10 rows away"

Miinukset: "I was hoping to replace worldmate with you application. you got it wrong. I travelled from Doha to Guanzhou, Bangkok and back to Doha. I don't even know where Sohag is!!!!! Qatar airways did a perfect job as usual."

Plussat: "Like the friendly Crew ..."
Miinukset: "Food"

Plussat: "The inflight entertainment didnt work at all. Food choice was pathetic."
Miinukset: "Food and inflight entertainment"

Plussat: "Everthing was up to the mark"
Miinukset: "Everything was satisfactory"

Plussat: "The crew went above and beyond the meet my needs. I requested the Cathay draft beer Betsy which wasn't loaded, unfortunately, but the crew managed to find one in economy."
Miinukset: "It was annoying the entertainment content on the A350 and 777-300ER were slightly different. I was watching a show but could not finish it."

Plussat: "Crew was extremely friendly as expected from Cathay. The aircraft was substituted from the scheduled A350-800 to an A330 but it still had lie flat seats, just not as nice. The crew was very apologetic for the last minute schedule change."
Miinukset: "Nothing can be done about the aircraft swap, I’m happy they swapped with an aircraft with lie flat seats as I was exhausted and needed the rest before landing in HKG."

Plussat: "Everything was great ❣️"
Miinukset: "✨Nothing ✨"

Plussat: "CX759 - Attitude of the flight attendants is very good, it's worthy of appreciation."
Miinukset: "CX650 - I hope that the flight attendant can have a little more smile and patience. Thank you."

Plussat: "Nice entertainment on this flight, modern movies and TV programs. The food was good, more than enough to fill you up on a 4.5 hr flight."
Miinukset: "The business class configuration on the 777s operates on this flight is not worth the extra price paid. I found that the level of recline (120 degrees) made my back ache and it just wasn’t comfortable. I’ve flown this flight several times now and this is an issue for me. I’d like to arrive refreshed"

Plussat: "god food and movie selection."

Plussat: "Wheelchair assistance..very dignified"
Miinukset: "There was a mixup for special meal that i ordered...wrong marking of seat number,even after having a prepaid confimed seat"

Miinukset: "2:40 flight delay - terrible food and very limited choice on the entetainment system - a terrible airline"

Plussat: "CX crews are professional as they are very customer oriented"
Miinukset: "The ground services in Melbourne airport was really bad! Chaotic arrangements for boarding and especially unpleasant staffs!"

Plussat: "seat very comfortable"
Miinukset: "food and inflight entertaitment with very few choices are very poor - flight attendant always on the PA for meaningless message in 3 languages"

Plussat: "Easy and quick boarding"
Miinukset: "We sat in the bulk head economy seats for the extra leg room, but instead it was used as a pass through for the flight attendants and for other passengers. This was an older plane and there wasn’t an aisle cross over, very annoying! The chicken pie was scorching hot and no serving utensils."

Plussat: "Standard of the flight was good"
Miinukset: "Cabin personal was unengaged rude and everything than helpful"

Plussat: "Crew were friendly and premium economy seats were spacious and comfortable"
Miinukset: "Clean the toilets more regularly. One time, the floor was wet and not much paper left in the holders."

Plussat: "Entertainment, restroom facilities and toilettries"
Miinukset: "Training for flight attendants"

Plussat: "They serve Baileys. I had a treble and then slept for 8 hours."
Miinukset: "I was served by the sassiest member of cabin crew. I think he thinks he’s doing us a favour by giving us such luxuries as water and food"

Miinukset: "flight always late as usual"

Miinukset: "flight delayed as always"

Miinukset: "flight delayed as always"

Miinukset: "short hall business class not comfortable - flight delayed as usual"

Miinukset: "flight delayed as usual"

Miinukset: "Food extreamly salty and makes you gassy. Bathrooms were always dirty and out of items. Economy cabin was freezing cold and the blankets provided are paper thin."

Plussat: "The flight attendants were kind and attentive and professional. I enjoyed being able to watch movies of my choice. Great selection of entertainment available. Food was good and the Hagen Daze ice cream was a great surprise!"
Miinukset: "I’m thin but 177cm tall (long legs) so the seats were wide but leg room was uncomfortable for me. Also, the posture of the seats are not good for spinal or neck alignment so, again not comfortable. No support for the lower back and very limited reclinablity."

Plussat: "The friendliness of the staff."
Miinukset: "Seats are not exactly comfortable for a long flight"

Plussat: "Crew was very nice and did what they could."
Miinukset: "Economy seats are so cramped that the couple (who were strangers to me) seated next to me (i was in the window seat) decided to 1) one would sleep prone on the floor in the foot portion of our row; and 2) the other would rest his head on ME and the armrest, stretching out on their seats. Greeeaat."

Plussat: "The seats are old .. the plane is old .. the flight was delayed 2 hours, food even in first class lounge is not apetising the menu has been cut significantly.. lettuce and tomato say that they are not sourced from China .. must be from India as the quality sucks"
Miinukset: "On time is an expectation that if you travel from HK to BKK on CX that it is always delayed .. common knowledge for people in Thailand.. this is bad"

Plussat: "Food and drink good and staff served any time when asked no payment needed for alcoholic drinks"
Miinukset: "Nothing"

Miinukset: "The flight crew was courteous and very accommodating"

Plussat: "Delayed. Late notification of delay. No text notification of delay."

Plussat: "Nothing"
Miinukset: "The baggage of all first class passengers was delayed beyond the time of the later flight .. ridiculous .. also flight delayed as is usual tor all flights in and out of Bangkok. The food on the flight is not appealing .. the front of the seat fell down onto the legs.."

Miinukset: "Slow and old entertainment system. Bad seats"

Plussat: "The overall service is great for the airfare price I paid. Can’t complaint! That being said, I would definitely use Cathay Pacific again in the future for this price range."
Miinukset: "The smaller plane (and thus smaller seat) in the 2nd leg of 3+ hour flight. Food is OK, but I can’t complain for the price I paid."

Plussat: "Attentive attendants made the process much easier/ great flight"

Plussat: "Staff very professional"
Miinukset: "Touch screen not working, no entertainment on entire flight"

Plussat: "I had never flown with them before. One of my friends is coming to visit me in the Philippines next month. I told him make sure he books it on Cathay I was super happy with the whole experience."

Plussat: "A perfect landing/touchdown into Auckland. Great pilot"
Miinukset: "Passenger immediately behind said that they couldn't watch their movie properly when I wanted to recline my seat for sleeping position. Had to wait!!"

Miinukset: "I checked in online, printed the boarding passes as I know japan probably isn’t ready for phone apps for checking in. When I went to the counter, despite being the one holding all the documents (and having organized the whole travel itinerary, the staff only spoke to my husband (Whi hadn’t a clue about the journey) in Japanese. They proceeded to check us in on their computer and insisted that we use their paperwork, not mine. What a farce. What a waste of paper and my time."

Plussat: "I took the economy premium class. It was great. Seats very comfortable. Dinner was great."
Miinukset: "Breakfast - the omelette was not done, but other than that if was good. The dim-sam was good."

Plussat: "The crew were friendly and efficient The flight left and arrived on time The plane was clean"
Miinukset: "The self service check in and baggage drop at Brisbane was not effective, requiring a lot of staff intervention and help"

Miinukset: "Gate change from 34 to 4 in hgk airport was too far."

Plussat: "Not much to like particularly for this flight."
Miinukset: "The crew was a bit rough."

Plussat: "Friendly staff"

Plussat: "The food are great."
Miinukset: "Bathrooms are not as clean."

Miinukset: "I didn't like their foods specially fish & chicken made me nausea"

Plussat: "I am frequent air traveler that logs about 100k miles a year and this is the first time I felt like writing a review about an airline. I traveled with my 4 year old son on this trip. Excellent service, high quality food options and flight amenities. I really enjoyed the food as did my son. My son left his backpack behind on the first leg and the airline staff retreived it and delivered it to the lounge in less than 15 minutes. I was astounded and had almost given up on seeing the bag again, given my experience with other airlines in the past. This is going to be airline of choice for future trips!"

Plussat: "Loved the service of the crew, the food, and the spacious seating."
Miinukset: "WiFi would be a nice addition."

Plussat: "My checked luggage bag was damaged. I noticed the damage only after I I reached home. However, when I reported Cathay Pacific baggage staff were very helpful and professional. I know several airlines who hide behind bureaucratic procedures to stonewall customers. CP is not one of them. Excellent service, before, after and during the flight."

Plussat: "We always fly with Cathay. Usually 2-3 times per year and feel the staff are professional and service is extremely good. I recently fractured my ankle and staff provided excellent assistance."
Miinukset: "The breakfasts for economy passengers is shocking. This has not always been the case. However, Now it is presented in a card board box and of very poor quality."

Plussat: "The plane was late for no reason. Missed my connection in Hong Kong. Cathay pacific gave me a voucher for 9usd, it was insulting and ill not fly with them again"
Miinukset: "The plane was late for no reason. Missed my connection in Hong Kong. Cathay pacific gave me a voucher for 9usd, it was insulting and ill not fly with them again."

Miinukset: "Bulk head seats. People walked over me all night including staff"

Miinukset: "No internet available (2020). For the my previous flight, a month ago, was the same problem."

Plussat: "Due to business I travel allot so I deal with allot of airlines. This is by far the best airlines I have used. Excellent crew and airport staff. I don’t think words can express how satisfied I am with this airlines and airport. The nicest people and great service. Clean and modern aircraft. Going to try flying only with KLM from now on."
Miinukset: "Nothing"

Miinukset: "Klm is the best, even on a 40min they served small breakfast."

Miinukset: "When a bought my ticket, I had asked in the office about WiFi. They told me that you have WiFi on the plane. I had checked this information on KLM.com and saw the same, that you have WiFi. This was the reason, why a chose KLM! Then I tried to connected on board but I couldn’t! WiFi was not available. Crew told me that they don’t know anything about it! I was disappointed and angry."

Plussat: "Information sharing by pilots and crew. Economy class leg room is good."
Miinukset: "All good up to the level"

Plussat: "Crew good and seat OK but not exceptional for business class"
Miinukset: "Food was average - main course could have been better. Range of movies ok but not great"

Miinukset: "I paid for the preferred seat .and i found that people beside me didnt pay anything when i asked them ,"

Plussat: "The crews were pretty great!"
Miinukset: "The regulating of the temperature."

Miinukset: "Boarding was crazy. Could not everyone in the gate area."

Plussat: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"

Miinukset: "I congratulate the KLM crew!"

Plussat: "Crew helpful. Food good."
Miinukset: "Better range of movies please"

Plussat: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Miinukset: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"

Plussat: "The bed was comfortable. Entertainment selection and large TV screen was good. The KLM crew is amazing, as usual."
Miinukset: "Food quality was not so good."

Plussat: "Seat comfortable"
Miinukset: "Flight was delayed and overhead bin space was very small"

Plussat: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."

Plussat: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Miinukset: "If I knew how to recline my seat earlier. I did try several times"

Miinukset: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."

Plussat: "Everything was good except for the entertainment consul for one of our seats."
Miinukset: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."

Plussat: "Crew was good"
Miinukset: "Food"

Plussat: "Friendly and efficient crew. Flights were on time if not even early."

Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."

Miinukset: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Miinukset: "old screens and entertainment system leg room to small"

Miinukset: "wasn't able to take the flight since I missed it"

Plussat: "Friendly staff"
Miinukset: "Leg room"

Miinukset: "Very slow service at checkin, was not even available when I arrived at the airport"

Plussat: "punctuality of boarding and flight time"
Miinukset: "attitude of crew in business class: no sense of true hospitality"

Plussat: "The seats seemed to have more space on this plane which was nice."
Miinukset: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."

Plussat: "Arrived early!"
Miinukset: "Boarding seemed disorganized."

Miinukset: "KLM staff in the Prague airport were some of the rudest humans I have ever met. So incredibly uncaring and outright mean."

Plussat: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Miinukset: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."

Miinukset: "Customer service"

Miinukset: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."

Plussat: "Boarding was quick, Flight on time....just a regular service and plane"
Miinukset: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"

Miinukset: "Bag was lost"

Plussat: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Miinukset: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."

Plussat: "Ground staff at Manchester very helpful"
Miinukset: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."

Miinukset: "Two hours delay in the start."

Plussat: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Miinukset: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"

Plussat: "Boarding/unboarding"
Miinukset: "Didn't allow my carry on. Said too big. Same bag was on earlier connecting flight on much smaller plane. Also on flight on Southwest week prior. But larger intercontinental flight wouldn't allow it."

Plussat: "Arriving more or less on time"
Miinukset: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"

Plussat: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."

Miinukset: "Pet was left behind at vacation destination as pet's reservation (made and confirmed through KLM) was not found at check in. Waiting for Customer Care to help get pet home and take responsibility for situation and getting no response. Very dissapointed, considering law suit."

Plussat: "Easy airport business"

Plussat: "The staff were friendly and all smiles. Seats were comfortable and we had a quick, smooth flight from Edinburgh to Amsterdam. The breakfast supplied was an egg and mayonnaise sandwich plus a drink, which seemed about right and very Dutch in character."
Miinukset: "It was rainy and necessary to walk outside to access the plane; the staff should give their customers a heads-up so that jackets can be donned. Additionally, the check-in queue seemed rather sluggish."

Plussat: "Loved this 747! Crew was professional and food was very good."
Miinukset: "We had a long wait (25 minutes) at the gate because we were early."

Plussat: "Speed, crew, and reliablity."
Miinukset: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Plussat: "Speed, crew, and reliability."
Miinukset: "Food wasn't good, no entertainment or accessory plug ins, and seats were worn out! Not comfortable at all. Great leg room though."

Plussat: "Good flight, we got a nice snack despite it being a short flight, the staff was great."