Etsi halvat lennot reitille Tokiosta $[81-Suomeen

Plussat: "The crew always smiles and very accomodating."
Miinukset: "The main course could have been better or improve. I wasn’t satisfied with the taste."

Miinukset: "No additional comment"

Plussat: "friendliness"
Miinukset: "food"

Miinukset: "Trip to Manila from Tokyo was delayed for 3hrs plus"

Plussat: "Wonderful crew"

Plussat: "The crews were very kind and helpful."

Miinukset: "I might have missed it but the useful information of the weather of the destination was not announced this trip. Some pilots make the flight more personal with their messages with their PA system. No need to be interrupted a movie we are enjoying for the promotion of inflight purchase though."

Plussat: "very good"

Plussat: "I did upgrade to economy premium which is why the flight was very comfortable. Would not have upgraded except I made a mistake in the currency conversion and thought the upgrade was cheaper than it was."
Miinukset: "Did not really like the chef's cuisine as opposed to the one on my outward flight to Japan which was excellent."

Plussat: "Politeness."

Plussat: "As always"

Plussat: "Excellent service. Flight attendants had high standered. Clean, comfortable and very efficient boarding process. Loved it."
Miinukset: "Nothing."

Plussat: "Service was very goood"
Miinukset: "Food was not great and entertainment was average"

Plussat: "Food was amazing. But Yoshinoya wasn't a good idea, I do not eat beef."

Plussat: "Spoke english"

Plussat: "The business class layout was very good. Seats comfortable with excellent cabin staff and the food and its presentation was A+"
Miinukset: "Hard to think of something here...possibly better movie selection and having to bus from plane to terminal... But that's about it!"

Plussat: "Food and beverages were served promptly. Moreover there were several rounds of coffee and tea service so that I never went thirsty. My economy seating was still given first class service."

Plussat: "Very efficient getting the plane loaded trying to beat a Typhoon approaching. immediately compensated passengers after a couple of delays. excellent service."

Plussat: "It was impossible to breathe throughout the 13-hour flight. It was very hot and humid. Several people asked for the temperature to be adjusted but they never really took care of it. The food was really cheap and stale--quite a disappointment for an expensive flight Tokyo-New York."

Plussat: "Was fed a meal and snacks/drinks for this connecting 3 hour flight in economy. Hard to sleep in the economy seats, But with a blanket and thick clothes it would be better! Japan Airlines crew extremely nice!"

Plussat: "Super! Arrived 45 minutes early. Will definitely fly JAL again. I went baller and took business class. Ballerness is unstoppable, unsurpassed"

Plussat: "Crew was great, just like Japanese specific hospitality. Crew clean up toilet and keep refilling toilet supply. Airplane was nice and clean. Entertainment equipment was up to date."
Miinukset: "I could not log in in JAL website using mileage account. They said it has been maintanance mode for a while and could not tell when it would be completed. I tried a month later but the problem was not solved. They foward any problems and inquiries to reservation center but calling the number won't find anyone to talk. Always they put me on hold for hours and never reached anyone. I have food allergy and tried to request for special meals but the option was not there under my eticket number as described in their website. They say the option may not be available because I purchased my ticket from 3rd party, not from JAL or it was code share flight. Very inconvenient. I had to skip 2 meals out of 3in leaving for Japan. I got very hungry at the end of the flight...."

Plussat: "The service"
Miinukset: "Landing was horrible worse landing I have ever had"

Plussat: "Lots of legroom"
Miinukset: "No complaints I was pleased"

Plussat: "Great service Timely departure and arrival. JAL is really punctual"

Plussat: "The flight crew were very attentive, polite, and full of genuine smiles."

Plussat: "customer service spoke English"
Miinukset: "1) when my flight was delayed significantly due to weather, I was not notified until I got to the airport 2) when the same flight was cancelled, I was on hold with JAL for over an hour before I could speak with customer service\ 3) customer service could not rebook me for another flight until 3 whole days later 4) I had to look on JAL's website and inform their customer service about flight options that were somewhat sooner 5) no compensation was offered for 2 days of delays and flying out of another city (I paid for my own transport to this other city in order to make my final destination on time)"

Plussat: "Flight attendants are all nice, polite and always smile. Good food and good entertainment."
Miinukset: "Waited for one and a half hrs before the plane took off, almost an hr went by then they announced some minor problem with engine. Good reason but they had a/c on so cold all these times. Also I would appreciate coffee or some drink while waiting...I guess that's not possible in this case."

Plussat: "This was the best flight I have ever been on. The crew was so friendly."
Miinukset: "Absolutely no complaints."

Plussat: "Nothing"
Miinukset: "Everything. Screens were small. Leg space was little to none. Food was trrrible. I will never fly with JAL again"

Plussat: "service was excellent. Seating was OK in spite of it being economy."
Miinukset: "One meal was sufficient in quantity, mediocre in quality. Other meals and snacks were skimpy in frequency and quantity."

Plussat: "Can use wifi with free"

Plussat: "The flight was smooth and the seating was comfortable."
Miinukset: "It was an evening flight, but the cabin lights were never dimmed, so it was difficult to rest."

Miinukset: "I reserved Korean air but it was Japan air line. I was really difficult to web-check in to find my reservaiton."

Plussat: "I didn't expect neck pillow on board"
Miinukset: "Seat wilder would be great"

Miinukset: "The father next to me that spilled two drinks on me. I didn't even get an apology. Beyond sold out plane too..."

Plussat: "Friendly and respectful staff, great meals, tasty!"

Plussat: "Clean :)"

Plussat: "The personnel from JAL was excellent as was the flight, food, boarding and comfort."
Miinukset: "We were informed our flight was not to land in Haneda but at Narita. We specifically picked that flight pattern because of the ease of traveling from Hawaii to Haneda to Naha. We wouldn't have to drag two large suitcases and a rollaboard after checking out of customs and immigration very far. Same airport to land and depart. Well the arrival airport was changed to Narita $32.00 per person for Airport Limobus to Haneda. We get off at Haneda and are informed we cannot stay there and wait at the domestic airport for our 6:25 am flight to Naha. We had to load all 6 pieces of luggage on the shuttle bus and transfer to the international terminal because they close the domestic terminal at midnight. There was no hotel accommodations at the domestic airport as the hotel was booked two months in advance!!! We had to wait at the international airport terminal till 4:30 am when we then transferred back to the domestic terminal with our 6 pieces of luggage. Tell me how happy you'd be!!!"

Plussat: "Nothing really special."
Miinukset: "They love the PA system. They want to make announcements in multiple languages all the time."

Plussat: "The airplane and all"
Miinukset: "A little bit in the sakura lounge"

Plussat: "Crew did a first-rate job, and space in economy seating was civilized. Snacks and juices were tasty and plentiful. Bathrooms were spacious and waits for access were manageable. Television screens and headphones in economy were easy to use and reproduced video and audio content well. Overhead storage space was adequate, even for an almost fully-booked flight whose passengers relied upon it very heavily."
Miinukset: "One of my vegetarian meals (the larger of the two) wasn't vegetarian. This was astonishing -- a first for me in more than twenty years of flights across the Pacific. Not once have I had a vegetarian meal that included chicken, but that is just what was served to me on this flight; I was obliged to spit it out, and to wash my mouth afterwards. The selection of films offered was demoralizingly poor, and the seatback pockets afforded even less storage space than usual."

Plussat: "Me & my family already travel from penang malaysia to kuala lumpur air port, reached KLIA to check in, the MAS/JAL counter told me that our ticket been void by agnet kayak/flight network. Nothing can the counter do till i've to call kayak/flight network. One hour conversation from malaysia to canada. What a wast & replace me with air china. Stupid kayak & flight network."

Plussat: "flight attendants are always nice and gentle on JAL. Food is great. Rarely late departures"
Miinukset: "nothing really"

Plussat: "Short flight."

Plussat: "The upgraded seating."

Miinukset: "The DC China Embassy web site clearly states that a valid APEC Business Card can be used in lieu of a Chinese visa. In spite of this I was denied boarding by JAL. It turns out the system is not fully in place, and eventually I was issued a 10 year multiple entry visa by way of apology. JAL did not waive cancellation fee, and I suffered considerable economic damages."

Plussat: "Our flight from Tokyo to Beijing was very pleasant. The flight attendants were very polite and helpful. There was a lot more leg room than most American/European airlines we have taken. The food was quite good and we even got Häagen-Dazs ice cream."
Miinukset: "I wish they had a larger movie selection, but they had most "New Releases"."

Plussat: "excellent seat space and excellent in-flight service."

Plussat: "Great Premium Economy experience with comfortable seats and extremely-hospitable cabin crew!"
Miinukset: "Archaic In-Flight Wi-Fi Plans should be brought to modern-age plans."

Plussat: "The service was excellent"

Miinukset: "In flight food service by cabin crew was spotty, sometimes they gave you coffee with dinner , sometime not, they are very forgetful. Please improve on this issue."

Miinukset: "No complain . It’s singapore airlines"

Plussat: "Yes and yes"
Miinukset: "Not sure because I have never had a better experience."

Miinukset: "Entertainment including games such as backgammon, black Jack, and poker are not available although they are on every other airline I used with high quality game programs that are clos to live games"

Plussat: "Service was excellent!"

Plussat: "Great seats and efficient service all round."

Plussat: "Great crew and cabin!"
Miinukset: "Meals were just ok"

Plussat: "See above"
Miinukset: "See above"

Plussat: "The service is exceptional!"

Plussat: "(Previous PE comparisons: Turkish AL, Air NZ, SAS) Ease of check-in, on-time dep/arr, crew attention and responsiveness, seating within the range to be expected of this class."
Miinukset: "Plane condition: Cosmetic plastic panel below monitor and seat back pocket on Seat 31E fell off when foot rest was lowered; had previously been secured by adhesive tape. Panel removed by crew. In-flight entertainment system: Persistent intermittent loss of sound while listening to movie or TV program. Food: Tried to use "Book the Cook" feature touted by Singapore's website. Was unable to get on site for that purpose. The last try a message appeared (late September) that site was being "rebuilt." On the flight, there was no menu of choices; we were offered 3 vaguely worded choices which boiled down to beef, chicken or vegetables. Those appeared in not particularly appetizing forms and combinations--P.S., we like east and southeast Asian cooking and had just spent 3 weeks in Japan. Failure to provide information about possible delays due to WRG deplaning location at LAX: Although we are frequent fliers to and from LAX, we'd never heard of the WRG. It would have been helpful if the crew had informed us upon arrival that there could possibly be a wait on the plane as buses were used to transport us approximately 1/2 mile to TBIT. Generally: We chose Singapore because of its reputation for excellence. Belying the name of the class, both Turkish AL and Air NZ treated Premium Economy passengers as "junior" business class. Singapore treated us as coach with a roomier cabin and seating pitch."

Plussat: "Five Star Singapore Service on board the aircraft."

Plussat: "The lunch and dinner menu was excellent"
Miinukset: "more bathrooms."

Miinukset: "First experience with Singapore where the crew made a negative impression. As soon as the plane pulled away from the terminal, crew members seemed rushed and frantic, literally running back and forth from Economy Premium to the galley gathering items. Approximately every 7-10 minutes, crew members would be running back and forth next to my seat with heavy foot steps, which would wake me up. I also noticed that certain crew members were shouting at passengers to get their attention instead of lowering themselves to be heard. One flight attendant almost spilled orange juice on me because she turned around too fast trying to serve drinks. I'm not sure if they were short-staffed, or if it was the influence of a certain crew boss, but something was definitely wrong."

Miinukset: "Cabin temperature was really hot."

Plussat: "All the crews were friendly and helpful!"
Miinukset: "I wanted to watch Hindi movies with subtitles..."

Plussat: "Christmas decorations, service, attitude of staff"

Plussat: "I ordered a Indian vegeterian meal. It was very good. I feel bad about all the playin cups, and garbage that gets wasted. Please recycle everything."
Miinukset: "The plane was very cold. A lot of movies were offered but I couldn't find anything I wanted to watch."

Plussat: "ending meal was very late like an hour or less before landing"
Miinukset: "racial discrimination by the flight attendants thinking that I didn't know Japanese language even though I was white. I could see it happening."

Plussat: "I traveled Premium Economy. It was well worth the extra cost over regular Economy. The food was great, the crew was great, the flight was very comfortable."

Plussat: "The food is good. The service is excellent, always smiling and attentive."
Miinukset: "Not enough quantity of each type of food. I did not get the cold noodle I want and end up eating sandwiches."

Miinukset: "Need to be able to upgrade with Krisflyer Miles"

Plussat: "The crew was very kind and helpful."
Miinukset: "My daughter had the vegetarian oriental - and it was basically a ball of slim. My son had the lactose free meal and it was broccoli and potatoes. We switched our return flight meals to the regular in-flight meal. It was better, but not great."

Plussat: "Crew was very pleasant!"
Miinukset: "Cabin area warm for a 9.5 hour flight! Food selection was not much."

Plussat: "I always felt attended to, great customer service, clean and best bang for your buck"

Miinukset: "good"

Plussat: "The air stewardesses took their time to get back to me about a question I posed to them. It took 2 stewardesses and 3 efforts."

Plussat: "Best coach experience I have had. Good airplane food. Gracious service. Tail wind made us early which was a good thing because LAX is such a mess and it would have been difficult to make our connection with the long bus ride and 2.5 mile walk to the Alaska terminal."

Plussat: "The attendants were helpful, smiling and friendly. The entire time We flew with an 18 month old and they came looking for us before he flight to help us carry our stuff on board. They gave her a toy, asked for her name, and checked on us often. They also gave my husband and I an option for early food service so that one of us could help our daughter eat. The movie selection was great. Take off, flight and landing were smooth. And we arrive half an hour early both directions!"
Miinukset: "Nothing"

Plussat: "Excellent service by flight crew. Good selection for entertainment. Flight was enjoyable."

Miinukset: "On my trip to Japan, the staff was incredibly rude. Horrible commendations. The controls didn't work. And the desert had mold in it."

Plussat: "Overall very good."
Miinukset: "Weren't informed of status of connecting flight while in flight. Learnt that the connecting flight was held back on arrival in terminal."

Plussat: "Attention to customer service and needs"
Miinukset: "Couldn't use my own headphones to watch movies"

Plussat: "Great entertainment, good service, clean plane."
Miinukset: "The lasagna was pretty dry and meh."

Plussat: "Check in and boarding were flawless. The flight left about one hour late. The seats in coach are getting smaller and smaller. I got an aisle seat to have a little extra room (I'm 6'1") only to get hit big time by the food cart (they did apologize). The food was plentiful, but mediocre at best. The flight attendants were working hard, but we're abrupt and tired. Overall, I have three stars, when in the past, flying SA was always a five star experience. It got me back home though. :)"

Plussat: "What did I like??? Um, EVERYTHING! First off I got a great price under $850 round trip to NRT from LAX was a steal! They let you check two large suit cases plus a carry on and a personal item. That all FREE!!! I travel pretty light but it was great to know they don't Nickle and dime you for bags or anything else for that matter. Staff looks amazing and treats you first class even when your in economy. They are so polite and really genuinely want to give you a above and beyond experience. And they over achieve at it! They meals are great and very satisfying. The planes are big and roomy even in economy seats. On our return flight we had a brand new plane which had a sleek touch screen monitor and controller. There mad tons of media available (articles, language games, games, movies, tv shows and more) with USB ports to charge devices on each seat. Plus 10inch personal monitors. Earbuds were included free of charge, aswell as socks toothbrush and tooth paste. They have is two big meals on our direct flight (awesome that they have direct flights). Plus, they offered free snacks too and gave us a full can of soda vs. a small cup. They come through several times offering coffee, tea, water and snacks. All free of charge. This was my first time flying Singapore Airlines and I loved it!!! I wish Everyone was this amazing! Norwegian Airlines was the opposite as far as charging for everything! Had to pay each stop for any luggage ($100 per checked bag). No meals free or charge. They wanted money for everything! And yea a skimpy sandwich was $9.00 :(."

Plussat: "Great customer service, food was fine, seats were comfy in economy too. Definitely would fly again and recommend to everyone!"

Plussat: "The graciousness of sraff, entertainment options, cleanliness of the aircraft. Always willing to make adjustments to accommodate."
Miinukset: "Its unfortunate that your staff sometimes do not get treated with the respect they deserve from a guest"

Plussat: "Flight crew we're attentive and anticipated issues. The flight was smooth and the lavatories were clean and stocked. Love the hot towels at the beginning and end of the flight."
Miinukset: "Not much to be honest. I suppose if I could say anything it would the seats in economy are a bit cramped, but that's to be expected."

Plussat: "Comfortable seats."
Miinukset: "We were supposed to fly back to Los Angeles from Tokyo on Wednesday, August 24th. We got to Tokyo Narita a little later than planned due to the Narita Express train being delayed. I had received emails that our flight had changed gates, and was then delayed, but when my sister and I went to check into our flight, we were told we were unable to board because it was too late. I thought it was absurd because the flight had not even started boarding, and I had gotten an email saying it was delayed. We tried to reason with them, but they would not let us on the flight. It was imperative that we got back to Los Angeles on Wednesday, but all our plans were ruined due to them bumping us off the flight. My sister had a connecting flight to Boston, which she then had to reschedule and was charged for. We were stuck another night in Tokyo, where we had to spend money on a hotel. The Singapore Airlines attendants eventually informed us that we could get on a flight the next day. This delayed us by 24 hours, which was highly inconvenient. It was also especially unnecessary since due to the flight being delayed, we would have absolutely been able to make it. I do not appreciate being bumped off of a flight due to airlines wanting to make more money, especially being stuck overseas. Its not like it was a domestic flight where we could just hop on another one in the next few hours, this totally derailed all of our plans. I do not appreciate the inflexibility of the Singapore Airlines agents, and this is not an experience that makes me want to recommend flying with Singapore Airlines. I appreciate that they did not charge us, however it was a major inconvenience that could have simply been avoided by better customer service and understanding."

Plussat: "The food. The nice crew members. The comfortability and service. The tech and entertainment available."

Plussat: "I like that I could check in 2 suitcase and able to choose my sitting when it's available."

Plussat: "Crew and staff were great and accommodating."

Plussat: "The crew was amazing!!"

Miinukset: "This trip was not quite as excellent as my flights on Singapore Airlines usually are; however, I cannot say for sure there was much that airline staff could have done to change this. A great deal of turbulence earlier in the flight made it difficult to enjoy the food. Also, there was a sewage-like smell that wafted through the air periodically - this could have been a child in the surrounding seats, though. Both of these issues seem difficult for the airline staff to address, however, unless the smell actually came from a problem with the ventilation system. The staff was exceptionally helpful and good-natured, though, which made the biggest difference. Thank you so much."

Plussat: "every thing was ex best flight I have ever went on. I would rec your services to anyone."

Plussat: "I loved the entertainment, the kind staff, and the extras they gave out to try to make us as comfortable as possible."
Miinukset: "My boyfriend is very tall, 6'6. On the flights to and from, even though he was on he aisle side seat, it was very difficult for him to have enough room for his legs, thus making my space that much less. In the future, I think we would benefit from booking either the seat behind us for him that had more leg room, or the seats in front of us that were the first seats of all rows."

Plussat: "No baggage charge for surfboards"

Plussat: "Very pleasant, staff was always smiling and eager to help."

Plussat: "Although my flight was canceled they quickly found me a flight on another airline and provided me with a hotel room for the night"

Plussat: "Crew . Food . Service was great ."
Miinukset: "Every things was good ."

Plussat: "The crew is always very professional."
Miinukset: "The inflight entertainment was down for 2/3 of the people flying. And it was a 14 hour flight... :/"

Plussat: "All except the food"
Miinukset: "The food"

Plussat: "The crew was amazing and delightful"
Miinukset: "The crew was amazing and delightful but should provide food to kids first before even those special diet or vegetarians."

Miinukset: "they cancelled by booking just before hour depature.."

Plussat: "So many carriers have cut back on so many things, our flight on Qatar Airlines felt like a throwback to the days when flying was enjoyable. Everything about our flight was better than we have come to expect from most other airlines. To highlight one surprise - the in-flight meals were high quality."

Plussat: "Yes"
Miinukset: "No"

Miinukset: "Many of the entertainment systems were broken."

Plussat: "Crew was good and helpful. Food was good. Seats were comfortable."
Miinukset: "They could have given me an other flight so that I could attend the wedding I was going for. I gotta flight after 12 hours and 10 hours lay-off in Doha. Even if I didn’t get that long layover, I could have been able to attend the wedding."

Miinukset: "The airline demaged both of my completely new suitcases. They both had TSA approved locks. One of the suitcses has a missing wheel, another one ripped zipper and missing lock and it was wraped in plastic. A few items were missing from that bag."

Miinukset: "Zero customer service, absolute waste of money,. I should have read reviews before using your services"

Plussat: "Qatar flight is no problem"

Plussat: "The hospitality of this airliners is unprecedented"
Miinukset: "Nothing. Although the flight was delayed, we made up the time inflight. And the hospitality as 5 star."

Plussat: "Food was excellent. Service was excellent."
Miinukset: "Entertainment was limited."

Plussat: "Punctual,taxied in time,generally food was good, landed twenty before time. There was head wind otherwise it would have landed earlier. Additional toilet may be considered. Thank"
Miinukset: "Additional toilet may be considered"

Plussat: "The 17hr flight went relatively quickly. Much faster than expected."
Miinukset: "The long wait between flights and finding a scheduled flight before mine that I could have taken."

Plussat: "We loved everything. From the moment we walked into the plane we were blown away. Food, air hostesses,flight, you name it was great."
Miinukset: "We didn't like that our return flight was changed to a different airline. Cathay Pacific. My wife didn't like the service at all and keep complaining and comparing it to Qatar."

Plussat: "Stewards and Air hostess were great. The food was served well. The flight was kept clean and had a great entertainment system. Overall it was a great experience."

Plussat: "The flight crew are all amazing and provide excellent customer service."
Miinukset: "No complaints."

Plussat: "All around great airline. Comfortable for super long flights and completely accommodating."

Plussat: "The crew service"
Miinukset: "The cost of internet access"

Plussat: "Great cabin crew"
Miinukset: "Crappy old style recliner seats in business class for a 6 hour flight. Not consistent with the Qatar brand"

Miinukset: "Seats are way uncomfortable and small"

Plussat: "I truly love this Airlines. The crew is always friendly. The food is always above par for airplane food"
Miinukset: "N/A"

Plussat: "Entertainment"
Miinukset: "They re issued my boarding pass Doha, for Dallas flight and gave us the last seat on the plane, even though I chosed the seat at the time of booking. Food was ok, but when we asked for the chicken they didn’t had it. It’s an international flight of 15 hours with food shortage???"

Miinukset: "Menevintä ruokavaihtoehtoa (kana) ei ollut tarpeeksi, taaskaan."

Plussat: "Like your six seats in a business class row compared to Emirates, Air India and very awkward seats of Etihad. Qatar business class staff also tad better than others."

Plussat: "The food was very good, I liked vegetarian options and my stomach doesn't hurt after the plane food as usual. I like the bathrooms clean and nice smelling soap. The crew was very attentive and eager to please their guest but consistent and insisting on the safety rules (belts buckled up and seats in upright position)"
Miinukset: "There wasn't many good options for entertainment. Only a couple new movies although I liked the TED talks. Also I liked the plane but I wish there were some foot steps and more comfortable head support on the seats. I didn't like also strange option for Golden members in economy seats to be able to "order" food before regular people. There were only 3 options and everyone had the same choice. So basically all that crew does is just asking which course gold members want an hour before serving. It seemed silly with no actual benefit."

Plussat: "First time I got ice cream on a plane"
Miinukset: "Low calorie meals were horrible."

Miinukset: "Requested Asian vegetarian mean but available was non vegetarian. Led screen did not working."

Plussat: "Food was better than average, blankets were soft and seats were comfortable. Good flight."

Miinukset: "NA"

Miinukset: "Flight delayed Stewards were rude"

Plussat: "no time now"
Miinukset: "no time now"

Plussat: "Plane"
Miinukset: "The crew have very strong accent which makes difficult to understand them, but they are very nice and helpful"

Plussat: "Very nice"
Miinukset: "Crews walking between the lines. They don't care pushing to others. They never said sorry for that."

Plussat: "food was decent and the staff on the plane were pleasant."
Miinukset: "Qatar airlines blatantly lied to me on several occasions and treated me like I was dirt. They lost my baggage and re assigned my seat several times each time pushing me further back into the plane and eventually putting me into a crowded row when the plane was virtually empty."

Plussat: "Entertainment"
Miinukset: "Food"

Plussat: "As the flight would be long (from Japan to Sao Paulo) they had the gentleness of putting us in the best seats well ahead that were available"

Miinukset: "A lot of plains departing from gates grouped together and we had to sit on the floor while wainting to board after we have been travelling for 18 hours. Obviously with no crowd control boarding was a mess."

Plussat: "The staff was friendly throughout and boarding was quick. There were no delays in taking off. They had also helped organize a hotel for the long layover including meal vouchers, visa, and return transfers."
Miinukset: "During meal times they didn't ask the person ahead of me to put their seat up which made it difficult to eat. They also ran out of quite a few meal options on the various flights I took."

Plussat: "Price and schedule"
Miinukset: "Food. Waiting place at Qatar airport. Arabian crew on board due to their non- friendly attitude."

Plussat: "The food on the way back to the United States was excellent. The flight attendants were very friendly and helpful."
Miinukset: "The good on the way to Cape Town was deplorable. Some of the seat back entertainment centers were malfunctioning while trying to watch movies. They would stop and move forward of their own accord."

Plussat: "Crew was friendly. Flight left on time!!!!!! :)"
Miinukset: "Food was served too late. Unable to get a bottle of water as I was dehydrated."

Miinukset: "Too late."

Plussat: "Excellent food with a lot of variety. Very professional crew."
Miinukset: "I usually freeze on airplanes, but I was almost too warm. The plane was quite full."

Plussat: "I like each part of service"

Miinukset: "They didnt let me sit with my family and my seats were changed twice after i was checked in without notifying me. I have anxiety issues and it was really hard"

Plussat: "Food is ok, boarding is ok. Back seat Screen is good in size, that is if it works."
Miinukset: "Being in a long flight, having a personal entertainment would be a must. I do have one, except it is broken. Crew was pretty unapologetic and essentially said, 'deal with it'. Cabin was hot for most duration of the flight."

Plussat: "Crew amazing."
Miinukset: "Food variety should be increased."

Plussat: "Well fed and provided beverages on trip. Food not gourmet----but what do you expect? Crew was pleasant and helpful."
Miinukset: "Sure could use a little more leg room. I am 6'2"--so know I am taller than the average bear, but I think even a 5"8" man or woman finds the legroom a little tight---especially on a 15hr flight. On a 3 to 5 hour flight--OK. The legroom was durable--but you asked waht could be better and that point sticks out in my mind."

Plussat: "Crew was extremely friendly as expected from Cathay. The aircraft was substituted from the scheduled A350-800 to an A330 but it still had lie flat seats, just not as nice. The crew was very apologetic for the last minute schedule change."
Miinukset: "Nothing can be done about the aircraft swap, I’m happy they swapped with an aircraft with lie flat seats as I was exhausted and needed the rest before landing in HKG."

Plussat: "When do you need help they always happy Helping"
Miinukset: "The best"

Plussat: "Everything was great ❣️"
Miinukset: "✨Nothing ✨"

Plussat: "Beautiful, new plane. Amazing, elegant, classy, patient crew. Lot so of nice customer service touches."
Miinukset: "The food could have been a bit more exciting, but it was solid."

Plussat: "Nice entertainment on this flight, modern movies and TV programs. The food was good, more than enough to fill you up on a 4.5 hr flight."
Miinukset: "The business class configuration on the 777s operates on this flight is not worth the extra price paid. I found that the level of recline (120 degrees) made my back ache and it just wasn’t comfortable. I’ve flown this flight several times now and this is an issue for me. I’d like to arrive refreshed"

Miinukset: "Need to have wifi on all their flights"

Plussat: "Easy and quick boarding"
Miinukset: "We sat in the bulk head economy seats for the extra leg room, but instead it was used as a pass through for the flight attendants and for other passengers. This was an older plane and there wasn’t an aisle cross over, very annoying! The chicken pie was scorching hot and no serving utensils."

Plussat: "Yes for both."
Miinukset: "Nothing."

Plussat: "They serve Baileys. I had a treble and then slept for 8 hours."
Miinukset: "I was served by the sassiest member of cabin crew. I think he thinks he’s doing us a favour by giving us such luxuries as water and food"

Plussat: "The flight attendants were kind and attentive and professional. I enjoyed being able to watch movies of my choice. Great selection of entertainment available. Food was good and the Hagen Daze ice cream was a great surprise!"
Miinukset: "I’m thin but 177cm tall (long legs) so the seats were wide but leg room was uncomfortable for me. Also, the posture of the seats are not good for spinal or neck alignment so, again not comfortable. No support for the lower back and very limited reclinablity."

Miinukset: "The flight crew was courteous and very accommodating"

Plussat: "Air hostesses service"
Miinukset: "Food quality"

Miinukset: "Slow and old entertainment system. Bad seats"

Plussat: "Roomy for premium class, friendly service, flight went like clockwork."
Miinukset: "Plane interior was showing its age."

Plussat: "Attentive attendants made the process much easier/ great flight"

Miinukset: "I checked in online, printed the boarding passes as I know japan probably isn’t ready for phone apps for checking in. When I went to the counter, despite being the one holding all the documents (and having organized the whole travel itinerary, the staff only spoke to my husband (Whi hadn’t a clue about the journey) in Japanese. They proceeded to check us in on their computer and insisted that we use their paperwork, not mine. What a farce. What a waste of paper and my time."

Plussat: "I took the economy premium class. It was great. Seats very comfortable. Dinner was great."
Miinukset: "Breakfast - the omelette was not done, but other than that if was good. The dim-sam was good."

Plussat: "Same as above"

Plussat: "Crew was excellent with great service and appropriate amount of information from captain"
Miinukset: "Baggage return upon arrival not very good Also airline requirements of arriving 3 hours before flight is a cruel joke."

Plussat: "The ground staff helped me get on board the flight despite a transit delay that caused me to arrive at the check-in counter a few minutes into boarding time. I have no complaints about the in-flight staff. Our flight arrived a few minutes early to our destination."
Miinukset: "It would be nice if the meal menus had allergy information printed on them. The plane was equipped with an older entertainment center, and some of the control buttons were a little unreliable. These are minor complaints, however."

Plussat: "Flight attendants were responsive and helpful. They were also kind given the craziness they have to deal with in some customers. In flight entertainment was adequate. They seem quite reasonably organized."
Miinukset: "1. It was a 15+ hour flight. Only breakfast and lunch were served, where three are justified. 2. I had a pre-selected (vegetarian) meal which was both meagre and mediocre when flying out of JFK. It was a grossly insufficient amount of food for the long duration of the flight. I had what was essentially a small tray of chickpeas for 'breakfast'. Crazy! 3. The noodles that are on offer for snacks throughout the flight were chicken or beef. Vegetarians do not have anything to eat except cookies and some fruit (which goes quickly when set out!) 4. No eye mask, earplugs, toothbrush or toothpaste. These are basic amenities. Had to ask for an eye mask and then one was provided. Some airlines even provide in-flight socks (and yes, I am talking about economy travel here)."

Plussat: "The airplaine Service Adequate food and good wines Very good entertainment"
Miinukset: "Nothing really"

Miinukset: "The checkin supervisor at Ohare gave me a hard time given that am the only checking in. I felt I was profiled. Very unprofessional"

Plussat: "Cathy service"
Miinukset: "Amazing"

Plussat: "Cathay's new plane's are great. Comfortable, lean back quite a bit, and have good entertainment."
Miinukset: "I wish they had a closer spot to immigration at Haneda. It's always a 10 minute walk."

Plussat: "I really appreciated that Cathay flew another plane in to pick us up when our original aircraft was mechanically grounded at the previous destination. The crew were very professional."
Miinukset: "Our flight was delayed due to mechanical failure and didn't arrive from its destination: Taipei. We were not told about the possibility of our flight being cancelled as we arrived at check-in, we were allowed to check our bags first, issued boarding passes and *then* we were told to come back to check in counter in 3.5-4 hours. Our checked luggage had already been taken and with it, clean clothes, toiletries and other items that could have made the waiting more comfortable. After coffee and a snack we decided to check in to the capsule hotel at Narita. Minimum stay was one night at that hour of the day - for stays after 6pm. While I appreciated that Cathay got us out later that evening, the plane we flew was one of the oldest in the fleet: the seats did not recline at all so it was very uncomfortable. It was a late night flight but no one was offered pillows or blankets. (I did receive one upon request). We arrived in Hong Kong in the early hours of the next morning - 3 hours late - after the airport train had finished running so I paid for a taxi home which I normally would not need to do since I already had a train ticket. so my flight experience did cost me some extra money this trip."

Plussat: "Great service"

Miinukset: "I was place right next to the washroom. As soon as I sat down, I can smell the washroom ,which was not clean properly because of the washroom odor."

Plussat: "Good service"

Miinukset: "1-hour delay due to inclement weather"

Miinukset: "The first flight to Hongkong was delayed for 1 hour, so the connecting flight to London was change to a flight 10 hours later. Then that 2nd rescheduled connecting flight moved 10 hours later was AGAIN delayed!!! Wasted 1 day that would have been spent nicely in London. What a way to ruin our London vacation by Cathay Pacific."

Plussat: "Nice flight great service"
Miinukset: "I like everything"

Plussat: "service was good, on time , food good, alll in all will fly u again !!"
Miinukset: "didn't get seat asked for, but ended up ok cause other passenger moved, so haad more leg room"

Plussat: "Entertainment Nice crew from Japan"
Miinukset: "Crew is not heart felt welcome the guest at all, changing face when ask for a blanket or other customers' request. Take long time for baggage check-in even we did for online check-in."

Plussat: "I love the hot meal they serve."

Miinukset: "The service is kinda slow to respond"

Plussat: "I expected Cathay to be great since it was ranked as the #4 best airlines in the world."
Miinukset: "However, I didn't find anything better than mediocre airlines. The attendant was kinda cold, service was rough, and toilets get dirty quickly."

Miinukset: "In entertainment no good Hindi options were there"

Plussat: "All crew worked hard and kind to passengers. Food was ok. They should have mineral water not from tub water."
Miinukset: "Mostly problem was their website!! Terrible!!!!! They should have mineral water not from tub water."

Plussat: "Staff was friendly"
Miinukset: "More water should be offered throughout the flight"

Plussat: "Everything!"

Plussat: "Great service, very polite and concerned with the passenger's well being."
Miinukset: "Nothing needed to be changed. It was a good flight and I had a good experience."

Plussat: "All around great value. Good food, nice staff, cabin pressure is better because the plane was newer."

Plussat: "Comfortable economy seating, polite cabin attendants, and nice lunch!"

Plussat: "It was disappointing . Crew was good."
Miinukset: "Entertainment system was not working. Food was below standard. Boarding was also late."

Plussat: "Very good service overall."
Miinukset: "No complaints on this particular flight."

Plussat: "Seat was better than any US carrier, food decent, lots of movies and shows."
Miinukset: "Seat wasn't as comfortable as other economy seats on premium carriers."

Plussat: "Good service. Flight attendants are nice, food is not bad. Seats are not bad for economy."

Plussat: "Nothing. This was the worst flight I've been on in years."
Miinukset: "The food was awful, the lounge was worse than the free ones, and the service was absolutely the worst I've experienced in years."

Plussat: "Yes. Very cooperative crew"
Miinukset: "Aircraft is worn out (Seats, interior, etc.). Could use some maintenance"

Plussat: "The service was great, crew was sweet and accommodating, food was good"
Miinukset: "Seats were a bit uncomfortable...but what do you expect after an 11 hour and 20 minute flight?"

Plussat: "The overall was a pleasant flight"
Miinukset: "It’s really difficult to figure out how to use the entertainment, specially how you can listen or watch a movie , for my parents that are not English speakers they just couldn’t use it so really boring!!!"

Plussat: "Nothing was good"
Miinukset: "Everything can be improved"

Plussat: "Nothing"
Miinukset: "Comfort"

Plussat: "The flight was on time and the crew was professional. The food and entertainment was good."
Miinukset: "It is too cramped in the toilets and seating area."

Plussat: "-Flight staff -Flight entertainment"
Miinukset: "-Last hour gate change -Parking lot instead of gate (both in Wien and Istanbul) -The answer of counter person about the crowdness"

Plussat: "Si Much!!"

Plussat: "The food was decent"
Miinukset: "Too crowded and hectic. Not enough leg room. (and I’m not even a tall person to begin with)"

Plussat: "Everything was great."

Plussat: "Business class was money well spent."
Miinukset: "The boarding at the gate was a bit congested."

Miinukset: "The process to get into the plane at Istambul was horrendous. It took forever to process the passengers."

Plussat: "great service"
Miinukset: "nothing"

Plussat: "Everything from boarding to disembarking was good."
Miinukset: "I had an impression that the seats on Turkish Airline were spaced further apart in economy class compared to other airlines based on several of our past trips. This time it was very tight. Dissapointed! Hope they bring the old spacing back."

Miinukset: "Everything"

Plussat: "Food was above-average for international flights, and the staff visited the cabin frequently, checking to ensure that customers were okay. It definitely felt like a more personal flying experience."
Miinukset: "Ground support (desk, etc.) in Istanbul was not convenient - the communications were crossed often, and on a long layover we were told incorrect directions and missed an opportunity to sleep in the airport in their resting room (seems to always be full)."

Miinukset: "Making my long trip for 9 hours seating beside big fat guy takes his seat and half of mine, asking the crew to change my seat and telling me there is no space available and I can see there's free seats it was so rude, my back hurts me a lot this day and the day next because i was seating with slope."

Plussat: "Excellent Service & On time Schedule"

Plussat: "The airline crew was great . Service fantastik ."

Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"

Plussat: "Best food I've had on an airplane, the warm towels before the first meal were a nice touch."
Miinukset: "Plane was a little warm at times, otherwise no complaints."

Plussat: "Food was very good. Free wifi"
Miinukset: "Check-in and boarding were chaotic and poorly organized. In-flight crew was not very courteous or friendly. Entertainment system was old and didn't function properly. Bathrooms were never cleaned on 9 hour flight."

Plussat: "food,service and flight"
Miinukset: "N/A"

Plussat: "The cabin crew was outstanding, food good. A good choice for drinks and very nice selection of entertainment."
Miinukset: "I couldn't get the on board wi fi to work for some reason."

Plussat: "The staff, food, hospitality, & professionalism is 5 star. These guys should train every airline in america."

Plussat: "The lost my 1 checked bag of luggage somewhere between tel aviv-istanbul-frankfurt!! Filed a report at Frankfurt Airport but it was filled with all my essentials and some valuables and the airport staff didnt seem to concerned in helping me.... To clarify, my experience through Kayak has been fine! However this whole ordeal has left a very sour taste in my mouth...i still dont have my luggage. They couldnt track it l yet....maybe you can help or forward this message to the appropriate authority. It is extremely important to me :/ Thanks, I still like kayak :) -addam rhodes"
Miinukset: "See literally everything above"

Plussat: "even waiting time was long but i do appreciate all the effort submitted by the airline"
Miinukset: "may be the free shop the turkish items was not to the same level as in local market"

Plussat: "Small plane..no comfort"

Miinukset: "less seat space"

Plussat: "Your website was les expensive than other websites and I will strongly recommend to my family and friends to use Kayak.com ."
Miinukset: "I like it everything , from booking the flight your flexibility on the the flight schedule and airlines was great !!!"

Plussat: "Good food, good entertainment options - movies, tv shows, games, newspapers, and some electronic games."
Miinukset: "Our flight backtracked over Europe - I think bcs all flights go through Istanbul - so our flights were longer than necessary even though cheaper... worth doing once bcs Istanbul looks pretty cool."

Plussat: "on time, pleasant flight"
Miinukset: "no issues"

Plussat: "The food"
Miinukset: "That the anytime snacks that was offered was not available for passengers"

Plussat: "Friendly staff good service."
Miinukset: "The grill chicken served for dinner was cold."

Plussat: "There were plenty of entertainment options."
Miinukset: "The flight was cramped with no room to get comfortable. The crew was concerened with it being an overnight flight and rushed through service so that the lights could be turned off on the cabin. They ran out of a food option and forced a selection on everyone in the back of the plane. The person sitting next to me even had a dietary restriction and her meal had been given to another passenger. The boarding process was a mess without clear directions from the staff, it was a giant mob trying to force its way onto a plane."

Plussat: "The food was good, the drinks were great, the stewardesses were professional and helpful and the entertainment system was really good, lots of movies. We got there safe and on time...what more do you need? Oh, and the price for my route was amazing; the next airline was $1000 more and the one after that $2000 more."

Plussat: "The food was great compared to some companies. Lots of great movies to watch, good music options."
Miinukset: "Omg...the crew...the crew, as was in the past, and with the exception of 1 poor guy who was really trying his best, was RUDE and lacked finess. They would literally kick u in the hallway (while passing this hostess gave me a good knock on my foot and didn't turn around to apologize. ..she kept going). They will serve you food and throw the trays down on your table, talk over you to the other hostess in the other isle while serving you. Speak in the most condescending tone, especially, unfortunately to older folks or foreigners who had a hard time understanding. I mean....total chaos and, for someone who flies often both dom & intl, this has got to be the worst service received, and thought the price point is as juicy as pie, I still expect some level of class and great customer service. It's not worth it."

Plussat: "The one episode of Modern Family from the one of the old seasons"
Miinukset: "The fact that it took 4 (in 4 hours) attempts and a request to fill out a complaint form that got the staff to switch the air back on on a flight to AFRICA!!! I was about to undress myself to stop sweating!! Seats are uncomfortable and TV selection outdated."

Miinukset: "There is always some kind of delay. And danger of bags not arriving on time"

Miinukset: "Canceled the outgoing flight"

Plussat: "The service was good and all attendants were polite"
Miinukset: "They took so long to take away trash after food/drinks"

Plussat: "Everything is high quality but the airplane interior. It's in need of some updating."
Miinukset: "See above"

Miinukset: "Flight was cancelled then stood for hours in a line just for a hotel room. Then waited in hotel room till afternoon the next day with no news. Horrible way to handle customers"

Plussat: "Not much"

Plussat: "Great screen and movie selection."
Miinukset: "Zero leg room. Worst I've ever been on for a long haul flight."

Plussat: "Salmon salad and fresh orange juice on economy class is very unique."

Plussat: "I liked my second flight from istanbul to munich, great food, good seats and a private tv"
Miinukset: "I didnt like my first flight from tel aviv to istanbul, horrible airplane, no place for legs, bad food."

Miinukset: "We were delayed 3 times and never once were given any information as to the delays! Fortunately, I was not in transit in Istanbul!"

Plussat: "As usual, crew and food were superb! I was rather comfortable."
Miinukset: "The plane was old so we didn't have individual screens."