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I liked the service, the food, the gifts, the children were very happy..a lot of money. it would be nice to have the children in one sector of the plane

Missed this flight due to previous flight being delayed. No one helped with getting me through customs and borders security so I can make it on time. I had to stand in the longest line and end up staying overnight in Toronto. Now the airlines won’t pay for my hotel accommodation

Great food, great service, great plane

We bought seat 155$ but in reality it wasn't .no seat ,no refund

The flight didn’t even happen.

Good

No seats in my row reclined, for no reason I could discern. Coffee maker was broken in the plane so no coffee or tea.

Less crowded aircraft

See previous review.

Bread stale. Croissant stale. Person behind me was kicking me throughout flight. Boarding slow.

So many minor delays, very little communication, and what there was, we couldn't even hear in the first place.

My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.

The flight was delayed several hours with no update as to when we would be taking off. We finally boarded the flight and waited over an hour on the phone for the bag crew to come and load our bags. After landing in Cleveland, both of our check in bags never showed up and are still missing. This is the worst airport and flying experience I have ever experience

see previous email

One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.

There was a 2hr delay to an 8:40 departure. SUPER irritating. Had chosen an earlier flight so that these kinds of things wouldn't happen. Breakfast was poor a croissant and a yogurt. Not enough for an adult, I've had better on other international flights.

They cancelled my flight and had nothing else available at the time I needed to fly, so I had to book with another airline that was $200 more for the

Hot water should have covers With turbulence it ended up spilling on me Ouch

Airplane arrived late at the gate. Staff was not prepared to board a passenger with disabilities. Boarding was long. Crew member treated without respect a passenger that was worried about missing a connection. It took longer than expected ro get a gate at the airport.

Flight delayed by four hours

Great crew on this one.

I had a trip booked from Athens to Montreal to Fort Lauderdale, all on May 6. About a month before my trip, I got an email that said my itinerary was changed. They added a leg bringing me first to Toronto then to Montreal, leaving in the 7, the next day. No where did the info detail that I would not have Business lounge access and that I’d need to get a hotel. So that simple change cost me 300 Canadian dollars. When I checked in in Athens, I also found I needed to do additional paperwork because I was transiting inside Canada. I was diligent with paperwork so there would be no glitches, and I spent a good deal of time filling out additional papers almost making me miss my flight. (I was with other Americans who did miss their flight because they were not told about the change. Finally, I asked two different agents when I got off the plane in Montreal if I needed to collect my luggage. The first was the agent at the gate I exited the plane from, and I stopped at the Air Canada info desk and both agents said I did not need to collect my luggage. Big surprise in the morning when I checked in. I was lucky I got to the check in early or I could have missed that flight.

Small seats means other passengers thoughtlessly take up your space. At least it’s a short flight.

I can't take my flight with Air Iberia because, because of you I couldn't take the connection I had booked from Lisbon to Madrid.

The flight was more than 2 hours delayed

Excellent staff, polite and very helpful.

Hablaron de la posibilidad de reembolso de dinero y lo que reembolsaron fueron solo 41 dólares de los 147 que costaron los dos tiquetes. Un robo total.