Mexico hotellit Álvaro Obregón

Plussat: Everything ... we will be back for sure

Plussat: Spacious, good location and all the right facilities

Plussat: Everything was good...

Plussat: Excellent, modern room, great quality of bed and shower. No noise from adjacent rooms. Great gym, nice big pool, both at the top floor with a magnificent view.

Miinukset: This location is convenient if you need to be in the Santa Fe business area itself, otherwise far from anything, roads to downtown (Polanco, etc) typically congested, takes on average 30 min. What I particularly didn't like were the works (hammering, boring) that were going on one night until 3 am. Staff argued it was not in the hotel but in the same building, yet it sounded very close on one of the floors above me (I was on floor 7). What also does not work yet is to 'prereserve' a taxi, because when I wanted to leave at the agreed departure time, nobody remembered, taxi still had to be ordered, and I was 'accused' of not yet having signed a document regarding the taxi billing on my room, whereas I had 45 min before. I remained relaxed about it, but this accusation was actually quite bad, this just shouldn't happen in a Hilton.

Plussat: The hotel was clean and a great location.

Miinukset: I hosted an event at the hotel for 80 participants. During the event, I hired drinks services. The drinks were not what we expected. We were told that they were going to setup a bar in the conference room, and that did not happend. Also, we told them to set up at 5pm, and they did not show up until 5:20. The majority of the guest left and we weren´t able to have the drinks reception.

Plussat: It has very good amenities and the room and the bathroom are very clean

Miinukset: The tv I mean not the tv but it has very Poot quality, you don’t even have the info or menu button

Plussat: I ordered room service twice and both tines there were problems. The order was wrong or incomplete and they had to return to change it meaning the food was cold and the meal interrupted.

Miinukset: The room was dark as half of the window was obscured by a stud wall. The bathroom did not have hooks for the hand towels and the hooks for the bath towels were on the opposite side of the bathroom to the shower.

Miinukset: They charged extra 20 euros to my credit card for mini bar that have not touched. I realized that 2 weeks later and called them, they reverted it (I hope)

Plussat: I love the looby, the kisdness people work there and the exelent ubication.

Miinukset: Realy nothing

Plussat: Excellent service, great location with a mall directly below the hotel. Clean, hip. I would come back here again anytime.

Miinukset: The square toilet seats don’t fit right to my seat.

Plussat: Location, bed, bathroom, decor

Miinukset: Staff member trying to sell me a cheap plug adapter for $50 USD

Plussat: Location was nice and quiet. Malls and very business district. Love my bed. It was very comfy and room size was great! Laundry service was excellent.

Miinukset: breakfast was horrible for the price I've paid. There was no variety and not appetizing at all. Water flow from the sink and shower is slow. Might need a bigger pump even though I stayed on the 3rd floor. I've would have expect great water pressure when I see a rain shower head in a bathroom.

Plussat: The bed was super comfy!

Miinukset: The was no ambience in any of the restaurants.

Plussat: Spa and gym facilities and the room we had was perfect with a great view.

Miinukset: Din’t have anything negative to say. It was a great stay!!

Plussat: The hotel is spacious and is very clean. It also has plenty of room for clothing and the bed was very comfortable.

Miinukset: They placed me at a room that had a one sink bathroom only, and the price I paid at the end was more than what was given to me through the bookings.com website.

Plussat: The staff was helpful

Miinukset: The coordination for the driver to meet me at the airport was horrendous. I waited twenty minutes after I got my luggage for the driver to show up, I spent 20 minutes looking for the man with the sign ALFRED GRANT but of course there was no one there. So I went outside and waited for the driver to appear. This was very aggravating after a very lpng day and a very long flight. I booked a driver, which I seldom do, to make my arrival at MEX as easy as possible. NOT!

Plussat: The valley view is awesome. Comfortable bed and spacious room.

Plussat: The staff at the hotel were all very friendly and helpful, decor was nice, and I enjoyed sitting outside at the main level's restaurant/bar while having lunch and working. I loved that it's located right by a Siclo (spin studio) and Commando (bootcamp). Lots of stores nearby- I forgot my computer power adapter and was able to pick one up for my mac within minutes.

Miinukset: You can hear anything and everything from your room- you have to hope your neighbor doesn't sneeze or it'll wake you up. Food in the lobby's restaurant was terrible and I found a hair in my pizza. I didn't say anything because I had already eaten a lot of it and couldn't be bothered to raise the issue. Water pressure was terrible in my bathroom. When I wanted drinking water last night (beyond the two complementary bottles they did leave in my room each day), I called the front desk to ask if I could drink the water from the tap or if I needed to go get water from the lobby. They said they'd send up bottles of water. I waited around 20 minutes and then finally just went downstairs to get the water myself. I also needed toothpaste, which they don't have behind the desk. I recommend having simple things like this at the desk, rather than suggesting they can send things to the room. Sending to the room is a process and takes time. Hotels like this should just focus on getting things done rather than creating extra steps.

Miinukset: The location of the property is about 30-40 minutes away from the historic center,

Plussat: Great location.

Miinukset: No wifi included. The pillows are just awful.

Plussat: excellent!

Miinukset: Airco was too weak, too hot in the room.

Plussat: The food service was very slow, we waited for our food about 40 mins... there were only 2 tables of two and we were one of them.

Miinukset: You can hear EVERYTHING from outside... car crash, couple fightings on the street in the middle of the night, every car that passed the street!

Plussat: all hotel was just perfect and the emploies were awsome and the terrace was magificent

Miinukset: nothing

Plussat: Cleanliness

Miinukset: Coordination and checkin process were lacking.

Plussat: Very good customer service from staff

Miinukset: Shower needs a better cleaning and dirty spots on carpet in hallways

Plussat: Modern and Elegant ambient

Miinukset: Front desk personnel needs to be more friendly and support customer needs.

Plussat: cleaness and friendly staff

Miinukset: everything was good

Plussat: Very clean.

Miinukset: I had breakfast and I asked the waiter to charge me 15% of service and he charged me 20% that is taking advantage of the client. After that I had breakfast somewhere else

Plussat: The toilet was blocked , after long International flight when you want to just go to sleep but you can’t use the toitel in your room ! I expect full refund and not willing to pay for this room Please contact me as soon as possible

Miinukset: Booked toilet

Plussat: clean, nice but costy breakfast, comfort rooms, good location

Miinukset: bit slow service

Miinukset: We were sleeping and a woman came to knock the door twice in the morning to check the status of the bedroom

Miinukset: Three days a row with no cleaning service. Breakfast ok, but with nothing really good. Smells of cigarettes

Plussat: Clean and great staff

Miinukset: Breakfast not included

Plussat: Everything perfect, very friendly staff

Miinukset: Nothing really

Plussat: Breakfast

Miinukset: All is good

Miinukset: When I arrived to my room the air was on in 28 so the room was to hot and I had to change the air coolest

Plussat: Bedrooms available

Miinukset: Took a little while to figure out how to make the lights work with the room key

Plussat: They had rooms available.

Miinukset: Everything was great but it took a little bit to figure out how to work the lights with the key

Plussat: Love the location near by restaurants ... breakfast buffet was excellent lots of variety

Miinukset: Gym or activity center was to old

Plussat: Very good internet connection, comfortable and clean rooms.

Miinukset: Gym and swimming pool are very small, breakfast is only ok. Santa Fe is nowhere close to a metro, hence you would need to get a cab to go to the center.

Plussat: The location is very convenient

Miinukset: It is dated. I had to pay an extra amount to get an upgrade, because the hotel room was dated and smelled. We witnessed an accident at the swimming pool area, I called the receptionist by phone to let them know that a man fell down and was badly injured. It took 15 min. For somebody to show up, he arrived looked at the man and called for back up. He seemed not to know what to do. It took forever for the back up to arrive (another 17 minutes) and they called an ambulance after a long time.

Plussat: Good location near the shopping centres, many restaurants around.

Miinukset: A little far away from the city centre. Facilities a little old.

Plussat: Location.

Miinukset: Windows cannot be opened. No fresh air. Only aircon. Food quality could be better.

Plussat: Accommodation is great for the business trip if you stay in Santa Fe. Accommodation is great and with the swimming pool. The breakfast was great and huge.

Miinukset: The location is far away from the city center.

Plussat: Nada

Miinukset: The lday cleaned my room and throw away my plastic cups of kenwood.

Plussat: Too Expensive, and some Food were not as good tasting as expected

Miinukset: Price is some expensive taking in consideration Hotel Installation

Plussat: Next door to shopping and good restaurants, also real close to offices where I had me meetings

Miinukset: The gym was closed for renovation

Plussat: The staff was very friendly and attentive. The food in the restaurant and room service was very good for the price.

Miinukset: The bed was uncomfortable- the sheets were scratchy, the mattress was very stiff and the pillows offered no support whatsoever. The walls of the tub/shower were 2' off the ground and very difficult to get in and out of (especially when wet).

Plussat: Close to work, confortable No bad smeel on bathroom. Was great after got some in other hotels

Miinukset: Episophy were staff asked tip in cash when I asked to add 10% as tip on the soup bill. The fact cannot open window to take fresh air