Mexico hotellit Álvaro Obregón

Plussat: Everything ... we will be back for sure

Plussat: Spacious, good location and all the right facilities

Plussat: Everything was good...

Plussat: Excellent, modern room, great quality of bed and shower. No noise from adjacent rooms. Great gym, nice big pool, both at the top floor with a magnificent view.

Miinukset: This location is convenient if you need to be in the Santa Fe business area itself, otherwise far from anything, roads to downtown (Polanco, etc) typically congested, takes on average 30 min. What I particularly didn't like were the works (hammering, boring) that were going on one night until 3 am. Staff argued it was not in the hotel but in the same building, yet it sounded very close on one of the floors above me (I was on floor 7). What also does not work yet is to 'prereserve' a taxi, because when I wanted to leave at the agreed departure time, nobody remembered, taxi still had to be ordered, and I was 'accused' of not yet having signed a document regarding the taxi billing on my room, whereas I had 45 min before. I remained relaxed about it, but this accusation was actually quite bad, this just shouldn't happen in a Hilton.

Plussat: Lovely and practical room design, very spacious and clean rooms. The Club-room was very nice with excellente food and a great view from the terasse where you can enjoy breafast or a light evening snack in a quiet atmosphere. Recommend to book Club-rooms. The fact that the hotel is built into a shopping mall gives you many options for shopping and eating out on foot.

Miinukset: Room temperature was too cold and the heating function of the AC didn‘t work.

Plussat: I ordered room service twice and both tines there were problems. The order was wrong or incomplete and they had to return to change it meaning the food was cold and the meal interrupted.

Miinukset: The room was dark as half of the window was obscured by a stud wall. The bathroom did not have hooks for the hand towels and the hooks for the bath towels were on the opposite side of the bathroom to the shower.

Miinukset: I stayed at this Hotel before but the overall recent experience was not worth it. Better and plenty of choices for a better rate in the surroundings of Santa Fe area.

Miinukset: They charged extra 20 euros to my credit card for mini bar that have not touched. I realized that 2 weeks later and called them, they reverted it (I hope)

Plussat: I love the looby, the kisdness people work there and the exelent ubication.

Miinukset: Realy nothing

Plussat: Excellent service, great location with a mall directly below the hotel. Clean, hip. I would come back here again anytime.

Miinukset: The square toilet seats don’t fit right to my seat.

Plussat: Location, bed, bathroom, decor

Miinukset: Staff member trying to sell me a cheap plug adapter for $50 USD

Plussat: Location was nice and quiet. Malls and very business district. Love my bed. It was very comfy and room size was great! Laundry service was excellent.

Miinukset: breakfast was horrible for the price I've paid. There was no variety and not appetizing at all. Water flow from the sink and shower is slow. Might need a bigger pump even though I stayed on the 3rd floor. I've would have expect great water pressure when I see a rain shower head in a bathroom.

Plussat: The bed was super comfy!

Miinukset: The was no ambience in any of the restaurants.

Plussat: Perfect beds

Miinukset: Outside noise, specially on a Thursday Night.

Plussat: Spa and gym facilities and the room we had was perfect with a great view.

Miinukset: Din’t have anything negative to say. It was a great stay!!

Plussat: The hotel is spacious and is very clean. It also has plenty of room for clothing and the bed was very comfortable.

Miinukset: They placed me at a room that had a one sink bathroom only, and the price I paid at the end was more than what was given to me through the bookings.com website.

Plussat: The staff was helpful

Miinukset: The coordination for the driver to meet me at the airport was horrendous. I waited twenty minutes after I got my luggage for the driver to show up, I spent 20 minutes looking for the man with the sign ALFRED GRANT but of course there was no one there. So I went outside and waited for the driver to appear. This was very aggravating after a very lpng day and a very long flight. I booked a driver, which I seldom do, to make my arrival at MEX as easy as possible. NOT!

Plussat: The valley view is awesome. Comfortable bed and spacious room.

Plussat: Easy check in Friendly staff

Miinukset: The location of the property is about 30-40 minutes away from the historic center,

Plussat: Great location.

Miinukset: No wifi included. The pillows are just awful.

Plussat: excellent!

Miinukset: Airco was too weak, too hot in the room.

Plussat: all hotel was just perfect and the emploies were awsome and the terrace was magificent

Miinukset: nothing

Plussat: Cleanliness

Miinukset: Coordination and checkin process were lacking.

Plussat: Personal was really friendly

Miinukset: Everything ok

Plussat: cleaness and friendly staff

Miinukset: everything was good

Plussat: Very close from restaurants and other business activities

Miinukset: I had breakfast and I asked the waiter to charge me 15% of service and he charged me 20% that is taking advantage of the client. After that I had breakfast somewhere else

Plussat: The toilet was blocked , after long International flight when you want to just go to sleep but you can’t use the toitel in your room ! I expect full refund and not willing to pay for this room Please contact me as soon as possible

Miinukset: Booked toilet

Plussat: It was pretty cleanly and I felt it was quite intended to be nice and I appreciate that. A mall nearby with some very inexpensive and good food choices, a Chili's, which I didnt go to. Theres a grocery store, a McDonalds and a Burger King and other places in a food court. Familiar places to someone from another nation, which makes it easy find familar things that a person can be aware of as likeable. Another note on it seeming to be intended to be nice: there is a slightly shabby look to the room (to the room I stayed in), but it is not bad, I saw it is as simply something to suggest things should not be in favor of inequality. I did get a bit lower rate upon arrival as the rate had lowered a bit upon my arrival, so that is preferred of course.

Miinukset: It is not so extremely close to like getting to other places in the city. With a hotel more centrally located you can get on the subway etc. But it's not a bad choice still.

Plussat: clean, nice but costy breakfast, comfort rooms, good location

Miinukset: bit slow service

Miinukset: We were sleeping and a woman came to knock the door twice in the morning to check the status of the bedroom

Miinukset: Three days a row with no cleaning service. Breakfast ok, but with nothing really good. Smells of cigarettes

Plussat: Love the location near by restaurants ... breakfast buffet was excellent lots of variety

Plussat: friendly staff

Miinukset: no English channels on the tv

Plussat: Location

Miinukset: Staff attitude. Not very clean

Miinukset: Gym or activity center was to old

Plussat: Very good internet connection, comfortable and clean rooms.

Miinukset: Gym and swimming pool are very small, breakfast is only ok. Santa Fe is nowhere close to a metro, hence you would need to get a cab to go to the center.

Plussat: The location is very convenient

Miinukset: It is dated. I had to pay an extra amount to get an upgrade, because the hotel room was dated and smelled. We witnessed an accident at the swimming pool area, I called the receptionist by phone to let them know that a man fell down and was badly injured. It took 15 min. For somebody to show up, he arrived looked at the man and called for back up. He seemed not to know what to do. It took forever for the back up to arrive (another 17 minutes) and they called an ambulance after a long time.

Plussat: Too Expensive, and some Food were not as good tasting as expected

Miinukset: Price is some expensive taking in consideration Hotel Installation

Plussat: Location

Miinukset: Taxi services

Plussat: Next door to shopping and good restaurants, also real close to offices where I had me meetings

Miinukset: The gym was closed for renovation

Plussat: The staff was very friendly and attentive. The food in the restaurant and room service was very good for the price.

Miinukset: The bed was uncomfortable- the sheets were scratchy, the mattress was very stiff and the pillows offered no support whatsoever. The walls of the tub/shower were 2' off the ground and very difficult to get in and out of (especially when wet).

Plussat: Friendly staff

Miinukset: Booked a king size bed but room had a Queen size instead.

Plussat: Close to work, confortable No bad smeel on bathroom. Was great after got some in other hotels

Miinukset: Episophy were staff asked tip in cash when I asked to add 10% as tip on the soup bill. The fact cannot open window to take fresh air

Plussat: The place was clean and spark.

Miinukset: There were too many mirrors everywhere. It is particularly unpleasant to sleep in front of a mirror. It si not good for feng -sui and it gives the feeling of a "hotel de paso".

Plussat: Exceptional value for money - the rooms are gigantic, the beds are comfortable, and everything is clean. And it's all in a very nice style.

Miinukset: The staff only spoke Spanish so it was difficult to communicate at check-in or when ordering room service. There is no mini-fridge or hot water kettle in the room. Minimal attractions are walking distance (Patio Santa Fe Mall is 15 minute walk); however, many restaurants are 10 minute drive away near other hotels and businesses.

Plussat: I liked the room. It was comfortable.

Miinukset: 1.Nobody speaks English. 2.The food was bad at the restaurant. 3.The area around the hotel was bad

Plussat: The Food was good. The cleaner was nice and the Aircondition was good.

Miinukset: 1.Nobody speaks English in the Hotel 2.Almost every night there was loud music and a wedding or a party going on in the first floor until 3am in the night. I had to change 3 times my room. After asking to turn down the volume ,nobody reacted to this. 3. 20minutes of waiting until the water in the shower became warm. 4. Very bad area around the hotel.

Plussat: Everything perfect,

Miinukset: Need new pillows

Plussat: It was clean and spacious, the bed super comfy, great tv channels available, its very conveniently located near Santa Fe, altho in a not so nice area.

Miinukset: The maids were talking very loudly since 7 am outside the room, and worst of all, one even opened our door regardless of the lock we had on the door, she apologized and left, but it's unbelievable that they didn't have a record of what guests were in their room!

Plussat: Balcony

Miinukset: Places to eat or drink

Miinukset: the internet was terrible

Plussat: Room is clear. Staff - friendly.

Miinukset: Everything fine

Plussat: Nice clean rooms. The room service was good too.

Miinukset: The wifi was terrible. Not even whatsapp worked on my phone. Yes that bad. The gym was a mess. Machine had no grips.

Plussat: Bed and breakfast

Miinukset: Clean

Miinukset: The staff don’t speak english at all

Plussat: The rooms are clean. The location is near my work center.

Miinukset: Despite having a reservation they didn't have a room available. Had to take one room and was supposed to change to another the next day. The AC in the room didn't work.