Mexico hotellit Iztapalapa

Plussat: The hotel is clean, the beds were comfortable and the staff very nice.

Miinukset: The location isn't great - we stayed there overnight before a flight the following morning. The hotel has a courtesy pick up and drop off at the airport. Sadly the pick up to take us to the hotel was 30 minutes late and we needed to call to make sure it was on its way. The hotel is also further from the airport (t1) than the information about the hotel leads you to believe. The drop off the following morning was quicker as we were heading to T2 and they were on time.

Plussat: Bed extremely comfortable. Taxi always available at property. Organisation for drop off to Airport efficient.

Miinukset: No Fridge in room, we had medications that needed refrigeration Lack of kettle for heating water Difficulty in organizing pick-up from airport Did not receive alarm call as arranged Not safe area for tourists according to hotel staff Some times lack of staff to communicate with due to language barrier.

Plussat: Excellent facility and great value. Looking forward to returning. Definitely our go to hotel for Mexico City

Plussat: Great attentive staff, airport shuttle, amazeballs beautiful rooms with 24 hour room service. Breakfast buffet is varied and delicious. Good coffee. Looking forward to our next visit to our home away from home in Mexico City.

Miinukset: Not a thing

Plussat: What kind of feeling of luxury about it. And loved the pillows. I think they were feather. The shower was fantastic. It was very nice.

Miinukset: All of the staff were very nice except for the front desk. There were two women talking together. I was very tired and they kept me waiting like they didn't care. Is the rest of the staff was stellar.

Plussat: Food .housekeeper. Worker good restauran in the morning pury good attention..room services is faster.

Miinukset: Front desk people dnot.know if them have training for customer service.. Request for refrigerator. Nooo Microway inside the room. Never explains how elevator work

Plussat: Excellent hotel all round. Room was lovely, big, clean, super comfy bed, nicest staff, excellent breakfast buffet, free reliable airport shuttle

Miinukset: Nothing!

Plussat: Belman guy. House keepen lady and ladywaiter. Good attention good maner to servers AS. Looking good the lobby.

Miinukset: First day safe box no work.no refrigerator and not Microway I need ask for. Toilet shake when you seat. Front desk guy never explain how is workin the elevator and the lights in the room. And. NOT eggs in the restaurant.13/05/2019. Unbelibe

Plussat: High quality airport hotel. Super comfortable bed, good quality sheets.

Miinukset: Airport hotel is at least 20 minutes from airport.

Plussat: Clean and friendly

Miinukset: No

Plussat: I loved everything about this hotel. The comfortable room was the best part. Clean, excellent staff, can't complain about anything. The shuttle to the airport was a great plus. The air conditioning worked great.

Miinukset: Did not like the restaurant. It was pricey and the food and service were not that great.

Plussat: Food

Miinukset: The property is OK

Plussat: Area close to the airport, parking.

Miinukset: Finding the location a bit toubh

Plussat: Breakfast is quite varied

Miinukset: They offer free shuttle but they did answer my requests 7 day as after. I stayed at the hotel, so I couldn’t use it

Plussat: the staff are super friendly and helpful

Miinukset: air conditioning is very old. It has a smell in the rooms

Miinukset: We had chosen this hotel because its said that it has a free parking area and it is close to the airport.When we had arrived, we thougt that what kind of hotel is located there and what we are doing there. We have less than a day in the hotel but the envirenment is totaly terrible with central fish market and vegetable wholesale area. The room smells like cabbage. There were instructions in the room that are said the hotel is not responsible for the car in the parking area, not to open the room door before confirming from the recepcion if he is staff o not, lock the windows and door...etc. But our door lock was broken and they didn't interested in. So we couldn't sleep because we didn't feel safe. And as a law, if you(the hotel) don't write in your page in booking. com that you are not responsible for the car in your parking area than you are fully responsible. You are selling your product with free parking area. You shouldn't put this option.

Plussat: The staff was friendly and helpful. Everything was clean.

Miinukset: Outside was a bit smelly and the zone didn't look good to go out walking. The breakfast was sometimes missing some items due to the supplier not arriving early.

Plussat: Room and bed size

Miinukset: Breakfast, hotel not sufficiently clean (one corridor smell like pee)