Mexico hotellit Iztapalapa

Plussat: Excellent...I should stay there again no dought

Plussat: Excellent facility and great value. Looking forward to returning. Definitely our go to hotel for Mexico City

Plussat: Some of the staff were nice, the first two rooms were very clean, and the rooms are a very good size.

Miinukset: Booked in for 4 nights. The hotel is not well maintained. The beds are lumpy and the aircon doesn't work. Couldn't sleep the first night as it didn't drop below 26 degrees. After being told there's no problem, having to complain repetitively and having maintenance in the room taking up the whole day, was moved to another room which did not drop to below 24 degrees despite being set at ten. Has to be changed again, so numerous trips up and down between floors with no assistance from staff. Final night had a cool room with aircon but it hadn't been cleaned. Was so gross but we were so exhausted and couldn't face more delays so just put up with it. Pretty much ruined the four day trip to mexico City and no apologies or compensation made after 3 room changes in 4 days and 3 sleepless nights.

Plussat: Great attentive staff, airport shuttle, amazeballs beautiful rooms with 24 hour room service. Breakfast buffet is varied and delicious. Good coffee. Looking forward to our next visit to our home away from home in Mexico City.

Miinukset: Not a thing

Plussat: The rooms are comfortable, the food is delicious, but the star of the show was the staff. Everyone was welcoming and friendly. Highly recommended!

Plussat: Food .housekeeper. Worker good restauran in the morning pury good attention..room services is faster.

Miinukset: Front desk people dnot.know if them have training for customer service.. Request for refrigerator. Nooo Microway inside the room. Never explains how elevator work

Plussat: The staff were great, really friendly and accommodating. The rooms were nice and the beds were so comfortable. We stayed for the airport shuttle and they took me at 5am

Miinukset: It is hard to give negatives fairly, as the world is shutting down due to covid-19 but it was disappointing not to have the breakfast listed, or the gym and restaurant open. But this was due to the pandemic and also not having any customers. So so loud outside made it hard to sleep.

Plussat: The room was clean and comfortable.

Miinukset: It took over 20 minutes to check in. Couldn't find res. A staff knocked at my door at 11:30pm. He couldn't speak English. Another staff knocked on my door. I was in bed and didn't answer. Then no hot water in the sink. So couldn't shave.

Plussat: Belman guy. House keepen lady and ladywaiter. Good attention good maner to servers AS. Looking good the lobby.

Miinukset: First day safe box no work.no refrigerator and not Microway I need ask for. Toilet shake when you seat. Front desk guy never explain how is workin the elevator and the lights in the room. And. NOT eggs in the restaurant.13/05/2019. Unbelibe

Plussat: Clean and friendly

Miinukset: No

Plussat: I loved everything about this hotel. The comfortable room was the best part. Clean, excellent staff, can't complain about anything. The shuttle to the airport was a great plus. The air conditioning worked great.

Miinukset: Did not like the restaurant. It was pricey and the food and service were not that great.

Plussat: Great location and amazing customer services..

Plussat: Breakfast is quite varied

Miinukset: They offer free shuttle but they did answer my requests 7 day as after. I stayed at the hotel, so I couldn’t use it

Plussat: the staff are super friendly and helpful

Miinukset: air conditioning is very old. It has a smell in the rooms

Miinukset: We had chosen this hotel because its said that it has a free parking area and it is close to the airport.When we had arrived, we thougt that what kind of hotel is located there and what we are doing there. We have less than a day in the hotel but the envirenment is totaly terrible with central fish market and vegetable wholesale area. The room smells like cabbage. There were instructions in the room that are said the hotel is not responsible for the car in the parking area, not to open the room door before confirming from the recepcion if he is staff o not, lock the windows and door...etc. But our door lock was broken and they didn't interested in. So we couldn't sleep because we didn't feel safe. And as a law, if you(the hotel) don't write in your page in booking. com that you are not responsible for the car in your parking area than you are fully responsible. You are selling your product with free parking area. You shouldn't put this option.

Plussat: The staff was friendly and helpful. Everything was clean.

Miinukset: Outside was a bit smelly and the zone didn't look good to go out walking. The breakfast was sometimes missing some items due to the supplier not arriving early.

Plussat: Room and bed size

Miinukset: Breakfast, hotel not sufficiently clean (one corridor smell like pee)