Mexico hotellit Gustavo A. Madero

Plussat: All employees are nice.

Miinukset: Wifi and internet were not working. I couldn’t check the weather, the map and the schedule of the places i want to go. I felt sad.

Plussat: Rooms are amazing! Employees are annoying great! Always asking if we need something.

Miinukset: Wifi at times gets knocked off but that's the least of the worries compared to all other things. Who needs wifi when everything else is great. We spoke to the Mgr./Owner. And it was a great experience talking to him. Will definelty come back!

Plussat: The rooms were very comfortable and clean with all the necessary amenities. The breakfast was not bad for Mexico. The place felt safe. The location was near the bus north terminal which was convenient to visit Teotihuacan.

Miinukset: The staff could have been more friendly. They were a bit helpful but it felt like they were doing the minimum and not really cared. The wifi was not working and there was no internet corner.

Plussat: Near the north bus station

Miinukset: Too noisy. The walls are thin. Tv, people and traffic noise around. A bit expensive.

Plussat: Clean roo.

Miinukset: No a/c on the room...so i ask for another room and they didnt have one

Plussat: the location

Miinukset: the price of room

Plussat: The location was good since we were close to the rest of the family. The breakfast buffet is great. I reserved the suite since the sofa turns into a bed for my 9 year old son. The rooms are nice and clean. The cleaning staff is very polite.

Miinukset: The staff was rude at times and the night manager, Raymundo (I believe was his name) was arrogant when I called to request sheets after the front desk ignored my wife's request and we waited at least 30 minutes. The young waiter in the restaurant never waited on us, and only approached after another waiter, Mario (who is excellent) took our plates and brought the check to us. After I told Mario to charge the breakfast to my room, the younger waiter came up and demanded we wait to ensure that we had reservations at the hotel. Since we were dressed very casual and not in more formal attire, he thought we just walked in off the street. My wife and I both told him how much we did not appreciate him profiling us based on our clothes and that he never waited on us until we started to leave because he only wanted to receive his tip. The wifi was not working the entire week we were there. The front desk told me their modem was not working and they expected to have it replaced the next day. Five days later, still no wifi. The room keys had to be replaced three times, because we could not get into our room. This became frustrating when we returned from a long day of traveling to various towns outside of D.F. Then the front desk staff became irritated because they had to replace the room keys. This is the first time we have had so many issues at this hotel. However, this is not the first time the front desk staff has been rude. A few days ago, my wife had to go to D.F. for a family function. Her flight was late landing, so she called the hotel to advise that she would be arriving at approximately 9 PM. The front desk staff told her if she did not arrive by 8 PM, that they would give her room away. After a brief argument, the front desk staff said that they would not give the room away. For employees working in the service industry, this is very unprofessional and they need to learn about customer service.

Plussat: Clean service excellent thx, great food , price it’s awesome for the menu

Miinukset: WiFi sometimes works, and sometimes doesn’t

Plussat: Great location close to the large northern bus station. Comfortable, modern room

Miinukset: A kettle or coffee maker and fridge in the room would have been good

Plussat: clean room

Miinukset: No aircondition

Plussat: The safe was in working condition. And the welcome fruits is a nice detail.

Plussat: Staff was great!!

Miinukset: Wifi connection

Plussat: Good place in the middle of the center

Plussat: Location was great

Miinukset: Uncomfortable Noisy Bed, flat pillows, all requests we had were denied, couldn’t lock our door, housekeeping walked right in at 9:30am, check in was too long, no AC, few channels, Internet very slow.

Miinukset: The area didn’t seem so great

Plussat: The personal of the hotel is very friendly and helpful.

Plussat: Most things

Miinukset: No air conditioning

Miinukset: Too much noise hard to sleep

Plussat: Staff was sweet

Miinukset: We had booked a non smoking room and we were assigned a room which was supposed to be non smoking but it smelt very badly of smoke. The carpet in the room, the bedding in the room everything smelt of smoke. It was difficult to sleep with the horrible smell in the room.