Mexico hotellit lähellä Palacio Nacional

Plussat: This hotel is the Waldorf Astoria of Mexico at Marriott prices!! The location is right in the center of the historic plaza next to the cathedral.The service was the best I have ever had They provide free champagne all day long in addition to bottled

Plussat: From the start, I was treated amazingly. Given a glass a champagne and told about the magaestic history of the hotel. The staff was very friendly and accomodating. Especially senor ernesto. Thank you!

Plussat: Wonderful hotel! Staff are all excellent and made my stay extraordinary. I will gladly return.

Miinukset: No.

Plussat: awesome experience, polite and resourceful staff

Plussat: Great view , great staff, very clean.

Plussat: Greatly enjoyed the location, view from our room and the room itself.Also, we greatly appreciated the help we got from staff like Cynthia, Enrique and victor. Additional support we received from the concierge when we had an emergency.

Miinukset: Breakfast staff were neither helpful or friendly. They were only fast snatching plates away before we finished, Quite a contrast from the rest of the staff.

Plussat: We will always stay in this hotel when in Mexico City! We loved it! For my daughter and I, it was our first trip to Mexico. We live in in the United States but have lived overseas and traveled extensively. We did not realize that closeby, to the south, is a country that is endlessly fascinating in its history and variety of cultures. The Gran Hotel was a great place to make our acquaintance with Mexico. We do not speak Spanish. This meant the concierge staff were so important for us. At this hotel, they were wonderful, especially Jessica and Jose Luis. They arranged drivers who spoke english (Uber drivers rarely spoke english) and gave great advice about restaurants. We also loved the doormen, especially Victor Hugo (yes this is really his name!). The hotel is beautiful and in a great location right in the center of the historic district. The restaurant and bar are on the upper floors, looking out over a square lined with beautiful historic buildings like the cathedral and palace. Our room was spacious and clean as a whistle! Highly recommended!

Miinukset: We liked everything.

Plussat: The hotel staff, hospitality, and location was amazing.

Miinukset: The hotel set us up with a driver for 2.5 days. The driver agreed to a price but later wanted 3 the amount. The hotel insisted that the driver was right even do market price is lower.

Plussat: All of the staff were so welcoming and helpful! They greet you with a glass of champagne and sweets at check in. It always felt like coming home when we returned for the night.

Miinukset: I really can't think of anything I didn't like!

Plussat: the location was amazing. right in the Zocalo

Miinukset: There was a large demonstration/rally in the Zocalo that began early in the morning on Wednesday. the sound was extremely loud and penetrated the walls and windows

Plussat: Perfect location, beautiful, historic, high-class, staff is VERY friendly/accomadating/helpful/welcoming

Miinukset: A bit outdated, in need of some renovations/modernization. It could be a truly luxurious experience if the lobby area were brought up to date. The piano bar/lounge could be wonderful if it were renovated. I envision something truly great in the future.

Plussat: Clean and organized. Good friendly staff. The bottles of water on each floor are a bonus.

Miinukset: Would be good to change the menu from time to time in the front cafe. The room temperature was awkward to control or regulate.

Plussat: Hotel central location. Room was bright.

Plussat: Great deal with buffet breakfast and 24/7 cafe with food and non alcoholic beverages included in room rate! Room was quiet & service was excellent,

Miinukset: Room was small and location was sometimes a challenge for traffic.

Plussat: Location awesome Team brilliant. I have high commend and appreciation for Francisco the manager and Vanessa and Fabiola. They make this hotel feel like home with all attention and support. I loved the open food all day. Super breakfast and food. This is one of the best hotels i ever stayed in and i stayed in more than a 100 hotels.

Miinukset: I loved it all. The best hotel i ever stayed in.

Plussat: Staff was very friendly and helpful. Food was great. Pricing was a great bargain. Very centrally located for all the activities in El Centro. Bikes available for rent. Rooms spacious and very clean. Would recommend 100x over, even to people like my parents who are not as adventurous. Also free water botttles, fruit, and a 24 hour cafe at your disposal.

Miinukset: Taxi arranged through hotel was much more expensive, which is obvious in retrospect but I should have asked price before asking them to call us one. Otherwise, perfect.

Plussat: Beautiful hotel.

Miinukset: We didn't feel safe in the area our hotel was.

Plussat: Great place! We had a terrace room and it was great to have a place with a table & umbrella. Had a few meals outside. Breakfast was good with omelet chef. The free salads and sandwich's and beers were really good. Great staff who knew English. Location is very good and there is an oxxo next door along with pizza place and taco shop a few doors down. They had a driver to take us to the airport.

Miinukset: nothing

Plussat: The breakfast meals were terrific and the wait staff there were wonderful. We really enjoyed using the cafe when we got back to the hotel after our excursions. We especially want to thank the staff at the front desk who went beyond the call of duty in helping us out with excursions, and navigating Uber. Fabiola was really helpful! We couldn’t have asked for a better location, close to so many historical sites. The area never felt unsafe. My only down note is that the bed was a standard size and I thought it would be queen size.

Plussat: The staff was very friendly and always willing to help. Great location.

Plussat: The breakfast, caffe 24 hr , very clean room

Plussat: The extras which most hotels never provide

Miinukset: Minor quibble - they need to add one English speaking TV channel such as BBCWorld

Plussat: Beautiful accommodations, comfortable beds, friendly hotel staff, great restaurants, great gym Highly recommended!

Plussat: overall a good experience (clean and modern facilities, helpful service). the hotel is modern, stylish, and fairly close to attractions.

Miinukset: i had a few frequent traveler nitpicks (strange light switches, missing menu, no laundry on sunday) but also some unexpected delights (hbo game of thrones finale, usb outlets, very nice walk-in shower, above-average gym).

Plussat: Nice room, big bed, big desk and big bathroom with shower with power pressure and tub

Miinukset: Despite having a suite, very complicated to receive guests. Despite being in a 5* and in one of the most important capitals in the Americas and close to the financial district, the level of English on average was very poor. The staff gave often an uninterested impression. Some parts of the hotel started wearing off, some renovations needed

Plussat: Charming, intimate hotel. Staff are extremely warm. Couple of minutes from the main square. Very atmospheric.

Miinukset: No lift but hotel is installing one now.

Plussat: The location was excellent, walking distance from many sights. The gym was pretty good, no complaints there. I don't think we ran into a single staff member who was unfriendly or less than professional, so that's to their credit too.

Miinukset: Used room service a couple of times and the food really wasn't great. The room badly needs additional storage, there weren't even close to enough drawers / cupboards, even for summer clothes. Breakfast really wasn't great in the premium lounge (unless you're a fan of pastries / donuts). The lower lobby buffet may have been better, but we only got a chance to have a brief look at that.

Plussat: Very high-end, good restaurants.

Miinukset: No

Plussat: Classy and clean

Plussat: Large rooms, beautiful lobby & great location.

Miinukset: Staff was not at all attentive to hotel guest. Lacked attention to details in the maintenance department.

Plussat: Location

Plussat: Good location,in a safe area, friendly staff, pleasant lobby environment..

Miinukset: The safe didn’t work although I followed the instructions exactly as indicated. I therefore had to call someone to come to our room for assistance. I explained that I had followed the instructions but the service person stated there instruction wer

Plussat: Really just loved this hotel. Great location, loved having the Sonora Grill downstairs, and I absolutely LOVED their gym. Top notch stay.

Plussat: Excelente servicio. Altamente recomendable vale lo que pague

Plussat: Location was great, right in the middle of Mexico City. Free laundry was a pleasant surprise.

Miinukset: Lobby is small, exercise room was very small, ac did not work in there and one of the 3 machines didn't work properly.

Plussat: From check in to check out the staff gave top notch customer service! I was pleasantly surprised that the service was so great, here in the states hampton inn's don't have this kind of service. I also felt very safe in the area and hotel. The door/security team seemed to be always aware of the surrounds and there we never a worry for our safety. Great that they had a free laundry room to use.

Miinukset: Some of the furniture is a little dated. It is an older building so keep that in mind. We had a window but I hear that other rooms may not have a window. Just and FYI the laundry room ceiling is low. I'm 6ft and it was find but if your a little taller be careful. It was a little pricey for the area and hotel rating but worth it.

Plussat: Great location with a beautiful historical atrium. Quiet room with all the expected features.

Miinukset: Water pressure and temperature left something to be desired, perhaps as I had a room on the top floor. Although the atrium is spectacular, outside of that everything is very standard american hotel, with absolutely no local character, which I felt was unfortunate given the price.

Plussat: Location

Miinukset: It is a bit pricey

Plussat: Fifth floor terrace with stunning details if you check it out from Casa Pepe across the street. Tiled walls stained glass atrium! I believe it’s UNESCO listed but still quiet comfortable, modern. Great deal and two blocks from Zocalo, easy walking distance down the long pedestrian street to Palacio Del Belles Artes and Alameda.

Miinukset: Beautful, old building so plumbing a bit noisy, but oddly the occasional thunks when people were using water didn’t keep us awake at night.

Plussat: Could not be be better Great location

Plussat: The concierge team members Edgar and Alex are amazing. I continue to stay there because of them. Nothing is too much trouble for them to help and give advice and more.

Plussat: It’s the perfect place for first time visitors - the location puts you right at the Zócalo and it’s environs. There are two good restaurants inside the building although not owned by the hotel which gives the guest an authentic taste of Mexican fare.

Miinukset: The ante room of our suite could use more light.

Miinukset: Friendly staff,convenient location

Plussat: Fantastic location 2 blocks from the Zocalo. Comfortable quiet rooms with good facilities. Friendly service.

Miinukset: Small room, small bed for a couple. American breakfast was bland/short on quality but there was plenty of choice. Felt quite expensive for what it was - a US chain hotel

Plussat: El hotel está en muy buena zona, todo cerca con solo caminar un poco, la zona es segura.

Miinukset: Me hospede en el piso 6 del hotel y el agua no llega con mucha presión, tanto ella regadera como el lavabo, tienes que esperar un poco para que el agua vuelva a salir a presión.

Plussat: Location was unbeatable; room was clean; Edgar, the concierge, was most helpful in planning our day trips and experiences in Mexico City - definitely worth mentioning.

Miinukset: We did not have any hot water in our room; only a little warm, that did not last long. Breakfast was okay, nothing special; coffee was not hot enough.

Plussat: Rooms are a little small but clean.

Plussat: A bed.

Miinukset: Pretentious and overrated hotel with outdated rooms and unfriendly staff.

Plussat: It was a very nice hotel but not really suitable for solo tourists.

Miinukset: Breakfast was not the price quoted at the reception extras could be obtained but these were not explained to me food was not clearly labeled

Plussat: Room was modern, clean, quiet and comfortable

Miinukset: Wi-fi reception was irregular in my room, front desk needs more staff

Miinukset: The hotel is not bad, newer, clean, rooms are nice, small but comfortable. The location is awful. It is on a main street however, you definitely cannot leave the hotel after dark. Very scary area. The staff was NOT helpful. I have never had a problem checking into a room before the check-in time, especially if it is not a peak season which in this case it wasn't. I don't expect to get my room early but it is nice. In this case, the front desk agent decided to ignore me because she knew I had been waiting there for 3 hours to get my room which was finally given to me 30 mins after check in time with not even a sorry. The next day, I renewed my reservation for another night because I didn't have another option and it was getting late, I sent the front desk my confirmation and advised them it had been sent but when I went to get my new key, they said I needed to pay or get my things out of the room. In summary, the staff does not take ownership or knows that the guest is the most important thing. Maybe a good Customer Service training is needed there.

Plussat: Location right in between the monumento and Bellas Artes, walkable to both, was good, as long as you ignore all of the hookers standing around outside.

Miinukset: Reception was appallingly horrible. Incompetent woman at front desk refused to give me the room I reserved, giving me four trips up and down the elevator to incorrect rooms until a merciful bellman rescued me and took me to my room. Even then, the front desk idiot called me to make it like she was doing me a favor to let me stay in my room. My guests were harassed. Pool attendant guy was grumpy and miserable. Room service overpriced. Except for the sweet bellman, this place is a disaster.

Plussat: I liked how closed to the tours and sight seeing.

Miinukset: The room can be more modern bigger beds

Miinukset: Location, this is a crime zone, this is a whindham hotel., but only offers two English channels, CNN, and fox news..

Plussat: Lovely comfortable and secure hotel. Good food in restaurant. Great property manager who is always ready to help out and speaks excellent English! Lovely swimming pool on 7th floor that also has a cocktail bar. The barman Luis is one of the friendliest staff in the hotel and speaks fluent English.

Miinukset: Check-in staff lack training and could do better. They did not know the answers to certain questions.