Mexico hotellit lähellä La Ciudadela

Plussat: I really like the attention to detail by the staff of the hotel, room service was prompt and the front desk was very helpful. Also the hotel itself is nicely upgraded.

Miinukset: AC don't work even after the tech adjusted it. This is my 2nd stay in a week where this has happened

Plussat: Everything was clean and very luxurious. Blackout curtains will let you sleep in as much as you want. Loved the huge bathroom and shower. Great location for tourists close to downtown.

Miinukset: No fridge or ice machines (to be fair, the hotel staff will bring you ice if you call). Hard to get to by car due to street closings.

Plussat: Everyone that we encountered with questions or request was friendly and helpful.

Miinukset: Staff is slow and sometimes unresponsive.

Plussat: The pool and gym are very nice. The staff was friendly and helpful. The location is very central in the downtown so the surrounding neighborhood does not have much charm.

Miinukset: The facilities were great except the fancy elevators.

Plussat: The room was nice, the front desk service was very helpful, and the restaurant was okay.

Miinukset: I had an item missing from my room, and it was basically ignored.

Plussat: It was clean. Room service was excellent.

Miinukset: The staff adjusting A/C controls when cleaning.

Plussat: The only PROBLEM. The parking NEEDS to be included in the cost of the room. Charging extra is really bad.

Plussat: The Location.

Miinukset: The second day after our arrival we returned to our room and our room was not clean.

Plussat: Accommodating staff, friendly. The hotel is very clean. They have a Nesspreso coffee shop. Great views of the city from our room. Close to Bellas Artes, el Angel and the revolution observatory tower. Overall it was great!!

Plussat: location, service, staff, price, Sonora Grill.

Plussat: El servicio es excelente, habitaciones muy confortables. La ubicación el hotel es muy céntrica para todos los sitios turísticos.

Miinukset: Un poco viejo el Hotel.

Miinukset: Everything was going well until at 1 AM on Sunday 1/22 night they lost power to the rooms, and it wasn't restored until 3AM. Phones stopped working, there was no lights in room, it was scary. You do not expect this from a top end hotel.

Plussat: The hotel is amazing. Located centrally and only a few miles from the historical center. The Zona Rosa is walking distance and is fun. Saul on the reception desk is AMAZING and will give you the low down on what to do in Mexixo City. Saul made my stay! He is fantastic. There are so many excursions you can go on bookable at reception. I recommend the Pyramids and Taxco. The hotel bar and restraunt is ok but there are better places in the area to eat and less expensive.

Plussat: The location was good.

Miinukset: The hallways are too small, the rooms are really small and tight, there was a cockroach in my room, the internet did not work one of the days we were there.

Plussat: When you read breakfast included you think you'll get a continental breakfast, but it was excellent. It had fresh fruit, juice, good coffee, waffles, pancake, cereals, different regional dishes, quesadillas. It was a treat. The staff was friendly and helpful.

Plussat: everything was ok.

Plussat: Great location, very comfortable, great place to sleep in as you can black out the window with the sliding art piece.

Plussat: Unbeatable rates. Great location right off metro Hidalgo and within walking distance to Bellas Artes. Clean rooms with basic amenities. 5 floor very quiet. Staff very helpful.

Miinukset: Stayed during a rare heat-wave in Mexico City. A/C did not cool my miniature room. Complained 3 times and could not feel any difference in cooling. Basic room is very small with no view. Probably would not stay there again

Plussat: Great value, great location and great service. Going back to this hotel for any DF trip.

Plussat: My gf and I stayed there for a few days.. we always go to Vegas and other cities and look at hotels so we knew what a good hotel is compared to a bad one. This hotel has ok sized rooms but they were 100% clean! has a modern touch to it and the bed was comfortable for when we got tired of exploring. I would definitely stay here again

Miinukset: The hotel is kind of in an alley-like street, so if you're walking alone or going back at night it might give you a slightly negative vibe.

Plussat: Perfect location Friendly staff Free parking Free bike rental Clean rooms

Miinukset: WIFI is not working well

Plussat: Great breakfast buffet for about $6 per person.

Plussat: great location for touring the historic district

Miinukset: slow internet okay restaurant

Plussat: This wasn't the Marlowe I remembered. Our Executive double turned out to be a double bed in a room with windows only by the ceiling, stairs up to the bathroom and a noisey overhead fan. Paying more, the next day we got two bedsand normal windows.

Plussat: Room was modern, clean, quiet and comfortable

Miinukset: Wi-fi reception was irregular in my room, front desk needs more staff

Miinukset: The hotel is not bad, newer, clean, rooms are nice, small but comfortable. The location is awful. It is on a main street however, you definitely cannot leave the hotel after dark. Very scary area. The staff was NOT helpful. I have never had a problem checking into a room before the check-in time, especially if it is not a peak season which in this case it wasn't. I don't expect to get my room early but it is nice. In this case, the front desk agent decided to ignore me because she knew I had been waiting there for 3 hours to get my room which was finally given to me 30 mins after check in time with not even a sorry. The next day, I renewed my reservation for another night because I didn't have another option and it was getting late, I sent the front desk my confirmation and advised them it had been sent but when I went to get my new key, they said I needed to pay or get my things out of the room. In summary, the staff does not take ownership or knows that the guest is the most important thing. Maybe a good Customer Service training is needed there.

Plussat: I liked how closed to the tours and sight seeing.

Miinukset: The room can be more modern bigger beds