Mexico hotellit lähellä Iglesia de Nuestra Señora de Valvanera

Plussat: Their hospatality, great customer service, their breakfast delicious, my room was amazing peeeeerfect view to the Zócalo.

Miinukset: N/A

Plussat: The staff here was incredibly helpful in everything, even went above and beyond to assist me in figuring out my transport situation to get to a later hotel.

Plussat: It was clean and employees are very friendly

Miinukset: Everything was great!

Plussat: As soon as you arrive the greeters at the entrance are amazing and greet you like if you just came home, our greeters name was David he was so nice the whole 5 days we were there! Then when you check in they they treat you to a shot of tequila or fresh water! Breakfast was included with our stay so they give you information about that and also the free snacks. Our room was very clean and had an amazing view of the cathedral!! The room was a good size for my husband and I. The bathroom was also really clean with 2 sinks and a really nice shower. There was a protest when we stayed but the staff let’s you know ahead of time. Overall next time we travel to Mexico City we will stay there again!

Plussat: Very happy with the accommodations and the staff were excellent

Miinukset: The background music

Plussat: Everything

Plussat: Location. Very comfortable. Safe transportation provided. Nice staff. High-end restaurant.

Miinukset: I have nothing to complain about.

Plussat: The location at the heart of the city and the amazing helpfulness of the staff. They worked hard if sometimes ineffectively to fix problems, provide help and directions and answer questions. Breakfast good, internet free, great view from bar/restaurant.

Miinukset: Room (only one with grab bars, necessary for my husband) was small, no place for suitcases except on the desk, no place for dopp kits except the small sink top, and few places to hang towels. Shower flooded the entire bathroom. Big roach came from drain.

Plussat: The location is perfect, the view from the balcony is wonderful, quite deserve the price. The free breakfast is OK, and the ordered one is perfect. Like the European style decorations in the room. Staff is kind, willing to help.

Miinukset: We arrive at the hotel late, and use the wrong credit card in booking. To make sure the reservation, I called one day before and confirmed with the staff. But it turned out the room is not reserved for us, we need to wait from 6 am to 1 pm, after 30 hours flight. And the room size is much smaller than we booked.

Plussat: The maid Isabel was excellent and very nice.

Miinukset: The breakfast was the same things every day

Plussat: Beautiful boutique hotel right on Zocalo Square. The staff is exceptional. The restaurant is excellent and breakfast is included. There is a 24 hour cafe that is free that has salads,sandwiches and beverages.

Miinukset: Liked everything

Plussat: Location

Miinukset: The breakfast buffet food was barely warm. Only ate there once and did not return.

Plussat: Great location! Great people!

Plussat: Location and size of the room.

Miinukset: The tables in the room needed dusting.

Plussat: The location is perfect.

Miinukset: They only had buffet at the swimming pool.

Plussat: Service is always exceptional. Hotel is clean and the food is good.

Miinukset: Hotel shower fluctuates between Luke warm and scalding with no warning.

Plussat: Wow, super comfortable room, great views. Very friendly staff, beautiful art and great vibe

Plussat: Aamiainen oli hyvä

Plussat: The breakfast was excellent with an excellent service.

Miinukset: Some drunk individuals sitting outside the hotel facilities

Plussat: The hotel is located near all tourist attractions within walking distance.

Miinukset: One reason I booked the hotel was for A/C purposes. After coming back to our room we noticed the temperature was set below what we initially set it.

Plussat: Wonderful staff! So helpful! This is a big, sleek hotel. Very clean, very comfortable. Fantastic location! Three restaurants, and a lobby bar from which you can watch the world go by!

Miinukset: No gift shop. I had to leave the hotel to buy cigarettes and water. I don’t get that.

Plussat: Excellent customer service. Spacious room. Great location close to most major points of interest in Mexico City. And if you're in an executive suite, the benefits are not bad. Really not much more you could ask for.

Miinukset: Not much, really. The foot traffic inside the hotel can be tedious and numerous at times, but that's not really the hotel's fault as it was a holiday during my stay. Pricey, but given the quality of the hotel, makes total sense and is worth it.

Plussat: Good location

Miinukset: Wifi did not work until around midnight of the night that I was there. Hot water in the shower didn't work either.

Plussat: Great location and service, very nice hotek

Plussat: The staff

Miinukset: Nice staff

Plussat: Nothing

Miinukset: The staff lied to us

Miinukset: My only thought to improve anyone’s experience is for the hotel to describe how you actually get to it, as it isn’t clear ~ should you come in the front ~ that the hotel is in the second floor, reached by an elevator in the back of a shopping area.

Plussat: The price and confort offered. Cofee or tea in the hall negar the room

Miinukset: No thing .

Plussat: The location is great

Plussat: Great location, good value, clean facilities, quiet, friendly staff

Plussat: All was good

Miinukset: The price

Plussat: Nice place, bad services

Miinukset: There was not hot water.

Plussat: The staff was friendly, quick check in, always smiling, and the room was always very clean.

Miinukset: The location was not great many prostitutes in the area just did not feel very comfortable in the area.

Plussat: Excellent breakfast in the hotel and in nearby restaurants. Much variety and superior service provided at reasonable prices. The hotel had a great buffet. Los Abuelos, very nearby, was also fabulous and well-priced. Toks was above average but more expensive. It was across the street, however. The hotel had an excellent indoor pool. The hotel gym was also nice and worked until the final day of my four-night stay. Purified water was available free on each floor, but ice had to be purchased in the hotel restaurant. Two small bottles of water were provided only on the first day. The room was nice and clean. It had much storage space for clothes and luggage, etc. Cleaning staff, unlike the desk staff, were very kind.

Miinukset: I booked a room with a mini-bar and paid the deposit on arrival but the room had NO mini-bar at all. They changed to a different room with a mini-bar that was not working. The desk told me to give my medicine to the bellperson and he was very, very very clearly asked to have it stored in the refrigerator ONLY and the ice packet in a separate plastic bag was, of course, to be put in the freezer. Instead, he put all in the freezer. The result was that my two and 1/4 units of medicine froze and became toxic. The desk arranged to have a new unit delivered promptly from a pharmacy, but I had lost more than two due to freezing! Still, this was enough to keep me from having to leave the city and return to home. They attempted to repair the mini-bar but it only worked occasionally but enough to protect my medicine. If this was not bad enough, the treadmill devices in the gym were not working on the last day. One had security device problems and the other did not even turn-on! The desk staff need and deserve basic human relations training. They spoke much English but were not very friendly or helpful at all. I have stayed in this hotel in the past with absolutely no problems. Perhaps the staff or management have changed. There is no excuse for being unkind or unwilling to be of help. I was somewhat shocked by such treatment! The mini-bar issue was totally unacceptable. At least I did not have to go to a doctor or a hospital in order to survive!

Plussat: Room was modern, clean, quiet and comfortable

Miinukset: Wi-fi reception was irregular in my room, front desk needs more staff

Miinukset: The hotel is not bad, newer, clean, rooms are nice, small but comfortable. The location is awful. It is on a main street however, you definitely cannot leave the hotel after dark. Very scary area. The staff was NOT helpful. I have never had a problem checking into a room before the check-in time, especially if it is not a peak season which in this case it wasn't. I don't expect to get my room early but it is nice. In this case, the front desk agent decided to ignore me because she knew I had been waiting there for 3 hours to get my room which was finally given to me 30 mins after check in time with not even a sorry. The next day, I renewed my reservation for another night because I didn't have another option and it was getting late, I sent the front desk my confirmation and advised them it had been sent but when I went to get my new key, they said I needed to pay or get my things out of the room. In summary, the staff does not take ownership or knows that the guest is the most important thing. Maybe a good Customer Service training is needed there.

Plussat: The location is great! Near metro Hidalgo and Metrobus stations, Also really close to Alameda Central.

Plussat: I liked how closed to the tours and sight seeing.

Miinukset: The room can be more modern bigger beds

Plussat: Everything

Plussat: King suite is very spacious. Bed comfortable. Bathroom has big jacuzzi. Room service available. All amenities complete. Staff polite and helpful. Short walk to Alameda park. There is airport shuttle bus stop (line 4) just outside hotel but need metrobus card with at least 30peso value (buy at vending machine at airport or other big metrobus stop before)

Plussat: Everything worked fine, it was clean and it was what I needed. Good Wifi too. Walking distance from the center/zocalo. The location is not that great/nice, prostitutes around the block, which I didn't like. It was great for a day exploring cdmx, or pick ups from Uber/taxis to go out at night or explore other areas.

Plussat: I enjoyed all of the amenities the hotel provided, especially the restaurant food and staff were amazing!

Plussat: No noise and have different elevators location so you can reach your room and different hotel features easily.

Miinukset: The room was austere and small, pretty functional. The water is courtesy only the first day.

Plussat: It is Very close to the centro de Mexico

Miinukset: The receptionist was rude and to be honest a little condescending, I had to ask multiple times for the prices of their services and breakfast it is NOT included!! As it is advertise. I had stayed before in this location but I am not sure if I will be coming back. As a customer I did not feel welcome. The receptionist literally stared me down when I was asking her for information about the hotel services.

Miinukset: The construction durin my stay

Plussat: Location was great. The bellman Edgar was amazing and very helpful. The reception staff was not great

Miinukset: They were busy with renovation but no apologies was forthcoming f om the staff at check in. Breakfast looked unappetizing and the staff in the restaurant spoke very little or no English

Plussat: Fabulous breakfast

Miinukset: Cold coffee

Plussat: The location of the hotel is great. The room was clean.

Miinukset: At 8am one of the housekeepers opened the door of our room after knocking twice for checkout! Checkout time is at noon. The front desk staff is rude and inattentive. I felt unwelcome.

Miinukset: The room was small and some of the outlets did not work. The bathroom was also very small and inconvenient if someone is showering.

Plussat: Location is walking distance from Zocalo and Palacio de Bellas Artes and other main attractions. There is heavy police presence so tourists feel safe to walk the Historic District.

Plussat: perfect location