Mexico hotellit Cuauhtemoc

Plussat: Great deal with buffet breakfast and 24/7 cafe with food and non alcoholic beverages included in room rate! Room was quiet & service was excellent,

Miinukset: Room was small and location was sometimes a challenge for traffic.

Plussat: Staff was very friendly and helpful. Food was great. Pricing was a great bargain. Very centrally located for all the activities in El Centro. Bikes available for rent. Rooms spacious and very clean. Would recommend 100x over, even to people like my parents who are not as adventurous. Also free water botttles, fruit, and a 24 hour cafe at your disposal.

Miinukset: Taxi arranged through hotel was much more expensive, which is obvious in retrospect but I should have asked price before asking them to call us one. Otherwise, perfect.

Plussat: The staff was very friendly and always willing to help. Great location.

Plussat: The extras which most hotels never provide

Miinukset: Minor quibble - they need to add one English speaking TV channel such as BBCWorld

Plussat: overall a good experience (clean and modern facilities, helpful service). the hotel is modern, stylish, and fairly close to attractions.

Miinukset: i had a few frequent traveler nitpicks (strange light switches, missing menu, no laundry on sunday) but also some unexpected delights (hbo game of thrones finale, usb outlets, very nice walk-in shower, above-average gym).

Plussat: I really like the attention to detail by the staff of the hotel, room service was prompt and the front desk was very helpful. Also the hotel itself is nicely upgraded.

Miinukset: AC don't work even after the tech adjusted it. This is my 2nd stay in a week where this has happened

Plussat: Everything was clean and very luxurious. Blackout curtains will let you sleep in as much as you want. Loved the huge bathroom and shower. Great location for tourists close to downtown.

Miinukset: No fridge or ice machines (to be fair, the hotel staff will bring you ice if you call). Hard to get to by car due to street closings.

Plussat: Everyone that we encountered with questions or request was friendly and helpful.

Miinukset: Staff is slow and sometimes unresponsive.

Plussat: Really just loved this hotel. Great location, loved having the Sonora Grill downstairs, and I absolutely LOVED their gym. Top notch stay.

Plussat: The room was nice, the front desk service was very helpful, and the restaurant was okay.

Miinukset: I had an item missing from my room, and it was basically ignored.

Plussat: The only PROBLEM. The parking NEEDS to be included in the cost of the room. Charging extra is really bad.

Plussat: The Location.

Miinukset: The second day after our arrival we returned to our room and our room was not clean.

Plussat: Accommodating staff, friendly. The hotel is very clean. They have a Nesspreso coffee shop. Great views of the city from our room. Close to Bellas Artes, el Angel and the revolution observatory tower. Overall it was great!!

Plussat: location, service, staff, price, Sonora Grill.

Plussat: The location very convenient for visit the city center within a save area.

Plussat: Restaurante

Miinukset: Location

Plussat: The Hotel has a very good location. Rooms are clean and provide all amenities. The food is very well prepared and the Spa is top of the line.

Plussat: The staff

Miinukset: No free wifi

Plussat: Very nice reception and excellent restaurant

Miinukset: Room are very small

Plussat: Great location, nice business stay.

Miinukset: Upcharge for everything. Works for business, not as ideal for family.

Plussat: I found the value for this hotel to be amazing. There were several restaurants to choose from in the lobby plus the bar stayed open past 2am. I thought the segregated spa was a bit odd, but my wife and I were able to get an excellent 90-minute couples massage. The hotel is close to the main park where there are plenty of attractions. The staff was always able to accommodate me and they were super friendly. Even though I speak Spanish, I didn't need to as the staff was very fluent in English. I would stay here again.

Miinukset: I didn't like that the spa was segregated. I would like to have spent some time in the Jacuzzi with my wife, but that is not the case with the spa facility.

Plussat: Overall the facility is a good quality and located well.

Miinukset: The room did not over look Reforma. The room faced the rear of the hotel...

Plussat: Este hotel queda en la mejor zona de Ciudad de México, al frente del Angel de la Independencia. Esto es muy bueno pues hay muchos sitios donde comer y conocer cerca. Si van a ir el fin de semana de día de muertos, tienen que tener mucha paciencia, pues el tráfico es un caos, lo bueno es que pueden ver el desfile desde la ventana del hotel.

Miinukset: El hotel tiene un muy buen desayuno y servicio al cuarto. El internet en las habitaciones tiene costo y hoy en día esto es una desventaja.

Plussat: El servicio

Miinukset: El olor del cuarto a humedad

Plussat: staff they treated us like family! they are friendly, display always courtesy

Miinukset: curtains didn’t close property so was always a gap to close, bathroom didn’t have an air extractor. food is just Ok

Plussat: Staff is amazing, rooms are spacious and spotless, guests are pampered but not pressured. Fitness and sauna are great! Breakfast yummy and with broad choice of dishes, Also Mexican specialties, menu changing every day. location is great, can walk or Uber easily to main attractions.

Miinukset: Can’t think of anything !!

Plussat: The service at the Sheraton was beyond great. I also enjoyed the location. It was def worth it staying there as I was in the middle of everything.

Miinukset: N/A

Plussat: Very friendly and helpful staff. Excellent restaurant buffet options. Great location. Really nice outdoor patio seating. 24 hour gym.

Miinukset: Room door to hallway had a noticeable gap under it. I could hear people in the hallway rather clearly, so I imagine they could also hear me. I was gone most of the day, and in the room alone on business so it didn't bother much. I imagine I would have felt very differently given other circumstances. Also, I'm not sure AC temp was just for show. The first night at 76*F felt almost the same as second night at 65*F

Plussat: The hotel is excellent, the staff are super courteous and attentive. Nice fitness center, lobby bar, and great club lounge. Easy access to Starbucks for your morning latte. There is also a currency exchange onsite, as well as an ATM and business center. Good location, too.

Miinukset: The one thing missing, that is usually available in large hotels, is the basic gift shop. You know, the small shop that sells bandaids, candy bars, batteries, souvenirs, sodas, postcards. That would be a nice convenience to add.

Plussat: Good

Miinukset: Na

Miinukset: They charged me the two nights i stayed in advanced. The restaurant they recomended me wasn't good. Te painting of the lavatory and bathtub wasn't in good conditions

Plussat: Location

Miinukset: Service very slow,room and bathroom not clean

Plussat: Excellent location on the main avenue. Refreshing pool on the 19th floor.

Miinukset: Staff was adding tips on our bill after we signed it.

Plussat: Staff is really friendly, courteous and care for your needs.

Miinukset: Internet service is a bit poor in some areas of the hotel.

Plussat: Extremly good service, nice & competent people at the desk, restaurant & room-service. Comfortable bed. We'll go back longer to enjoy the live music! Good location.

Miinukset: Bathroom & shower need up dating.

Miinukset: Dishonest staff, charged me multiple times to bring a friend in building. Gave no receipts. Charged again next time. Paid for 2 room occupancy on Expedia. Obviously security was pocketing the cash. Additionally, was promised a bottle of wine for being an Expedia Gold member via email. The hotel never made good on this offer. Highly reccomend you stay elsewhere.

Plussat: El servicio es excelente, habitaciones muy confortables. La ubicación el hotel es muy céntrica para todos los sitios turísticos.

Miinukset: Un poco viejo el Hotel.

Miinukset: Everything was going well until at 1 AM on Sunday 1/22 night they lost power to the rooms, and it wasn't restored until 3AM. Phones stopped working, there was no lights in room, it was scary. You do not expect this from a top end hotel.

Plussat: Nice comfortable room.

Miinukset: We were moved rooms due to an air conditioning malfunction and I left a jacket in the old room. The next day I asked the front desk for the item but no one seemed to care. Two days after many follow-up calls they informed me that they had found nothing. I was not fond of the dishonesty of the workers or the service from the front desk.

Plussat: Room was nice killer shower and a high tech tv!!

Miinukset: I didnt like the private cab service out side . He over charged me by more than double . And then to justify the charge he took a longer route . So pretty annoying . On my way home I paid a third of the price and it took a quarter of the time .

Plussat: Updated, chic decor. Comfy bed. Good location. Staff is friendly.

Miinukset: General upkeep and maintenance. Room walls and door are thin - had to switch rooms because there was a kid running and crying outside in the early AM. Second room, the toilet bowl was leaking. Third room, which was an upgrade, the balcony door didn't lock and could easily be accessed by the adjoining room that shared the balcony if they wanted to risk maneuvering over the balcony separator.

Plussat: The new rooms really make a difference to the old ones. Very comfortable and finally a bathroom with shower that gives you enough space. Breakfast as usual is very good and offers a daily changing variety. The Hotel is currently under refurbishment. Floors 3-7 and the lobby are being renewed.

Miinukset: Closet

Plussat: Room and breakfast was excellent

Plussat: The facilities at the hotel were modern and spacious. Breakfast selection was extensive. Hotel room was clean and beautifully decorated. Pool, bar and restaurant felt intimate at times.

Miinukset: The check-in process was shaky and we weren't allowed to check in until after 30 minutes after check in time because there wasn't a room available.

Plussat: I loved the location of the hotel. It was always very clean. The view from my room was fantastic!!

Miinukset: I didn't like that a room key was needed to be put in a slot to power your room. So if you were gone most of the day the AC was off.

Plussat: Position in the middle of zona rosa, large rooms

Miinukset: Swimmingpool wich definetly need sanitary inspection, to small, and without any surveillance, no sauna, gym outdated, cleaning personal wich doesnt respect do not disturb sign, incompleate roomservice, no security in the lobby<my friend lost own mobile for one minute of bad concentration,and security couldnt point what happened even they have videocamera there<. Restaurant wich is to expensive for the meny they have

Plussat: comfortable beds and nice desk to work. Good choice at breakfast.

Miinukset: Not all the staff was efficient. Not all the floors have a good wireless connection, I had to change room to get a good access. When I changed room there was no hair dryer in the new room which I think is not normal for an international hotel + the room was smaller (but I did not mind as long as I could connect - size of rooms are more than ok) I had to insist pretty much to get one. First person told me there was no hair dryer left, second one I asked find one within 5 minutes... So there is pretty much to improve. I know NH from Spain and I am used to better service usually. So I was a bit dissapointed. I would still recommand it but far not my best experience in Mexico.

Plussat: The reservation process was excellent and friendly. THe location is very convenient at the airport terminal.

Miinukset: The small, white chairs at the room close to the desk are not comfortable for working and, staying close to the airport, chances are you get a lot of people, like me, who are staying overnight on a business trip and thus require some time working on a lap top, etc.

Plussat: Nice positions , price and also the staff is Ok. Typical 4 stars at right price

Plussat: service staffs are nice and friendly

Miinukset: additional charges of internet services

Plussat: The hotel was clean.

Miinukset: The internet service is terrible -- no signal at all even though we paid for the connection. Also, the air conditioning in our room did not work. We reported it, but no one came.

Plussat: Very central location within the Pink Zone district.

Miinukset: My room was at the back of the building where all air-conditioning units keep running all the time. Quite noisy.

Plussat: The location of the hotel was excellent. I also liked most of the decor (particularly the lobby). The rooms were also well designed and comfortable.

Miinukset: Their internet service was horrendous. On booking.com it was stated that free wireless internet was available throughout the hotel; however, when I arrived I was told that I had to pay almost $15.00 per day to access the internet and that the only other way to access the internet is to use two beat-up computers in the lobby. The latter computers were extremely slow.

Plussat: Excellent location, friendly staff, sufficient range of services, well equipped gym with view!

Miinukset: Stock up on forex!

Plussat: loved everything but the bedding

Miinukset: the sheets, too rough!

Plussat: Everything is very nice, I return here several times a year and always enjoy it. Love the soft cotton sheets and bed is just perfect.

Miinukset: Internet can be a bit better in the rooms, the internet is a normal Mexico City problem. Washing clothes / work long sleeve shirts, indicate in Spanish they should check the arm pits area and apply extra effort there, again standard Mexico City problem in the last 50 hotels I stayed.

Plussat: A sense of pride and overall competence of an establish from decades past. A wonderful experience and stay while in Mexico City.

Miinukset: The location was a bit touristy, but once inside the doors (and it being so close to some very hip neighborhoods + 5 star hotels) it was a step into past that I didn't want to leave.

Plussat: Learning about the history of this hotel was more informative than the tour I took at Teutihuacan. The breakfast in the Veranda was excellent (authentic), and winding down in the Telephone Bar was perfect.

Miinukset: I had to ask the housekeeping repeatedly to replenish the coffee water and keep my windows locked, but they had a good attitude and kept the room clean and fresh.

Plussat: Location only!

Miinukset: The shower was disgusting! water spilled everywhere. The room stunk like wet carpet or dirty laundry. You should not rent those rooms. You know they are in poor condition.

Plussat: Great location the metro is just around the block as well as a strip full of bars. Safe area would definitely recommend this to anyone traveling to the city and not wanting to take a taxi or the metro at night to go have some drinks. Food,metro,bars all within a block plus only about 3 or 4 blocks from the angel de independencia.

Miinukset: Wifi cuts on and off not a big deal most of the trip is not in the room.

Plussat: Both the room and the bed was very large and comfortable. Breakfast was inexpensive and good.

Plussat: Perfect location, friendly people, good food, clean,

Miinukset: Shawer changes every second from warm to cold. Very unconfortable