Mexico hotellit Venustiano Carranza

Plussat: Very close to the Airport

Miinukset: Bathrooms are Old, and we requested the wake up call at 3:45AM and the called us as 3:10AM.... so we only had a 4 hours Sleep....

Plussat: N/a

Miinukset: Nothing

Plussat: Very friendly staff from the customer service rep at the airport, the shuttle driver, the front desk and the restaurant staff. All super friendly and helpful. I stayed in a king room and it was spacious and clean. Hotel is conveniently located in Terminal 1 of the airport.

Miinukset: The restaurant did not have any vegetarian options, I was able to make one of the meat dishes vegetarian, but more vegetarian options would be valued. And food was fairly pricey for what it was.

Plussat: Excellent facility convenient to airport. Great staff speaks English. Clean, quiet rooms. Good breakfast buffet.

Miinukset: Can’t think of anything

Plussat: The hotel is absolutely beautiful and you can walk to it from the second level of terminal 1. It is my new go to hotel at MEX airport!!!

Plussat: Bad bed worst breakfast

Miinukset: Does not deserve to belong to bonvoy

Plussat: Very - cordial staff, comfortable bed and quiet. Constant cleaning of the public areas.

Miinukset: Hard to say anything bad due to the virus which has closed everything.omfortable stay

Plussat: Everyone was friendly, helpful and made our stay exceptional.

Plussat: Shuttle driver was awesome.

Miinukset: Should have refunded us our 2 paid breakfasts as front desk was told we needed early shuttle out and could not have their meals that early..

Plussat: easy in and out to airport

Plussat: Easy check-in process. Excellent customer service. Everyone was very friendly and helpful. Room Service was great as well!

Plussat: Convenience

Miinukset: Sent me a bill via email after I came back to USA. This is the second time this has occurred to me.

Plussat: It is ok

Miinukset: Parking and noise

Plussat: The big room and bathroom.

Miinukset: The reception give us wrong times for breakfast!! We miss it.:(

Plussat: Friendly. Informative

Miinukset: Water pressure poor and temperature

Plussat: Location

Miinukset: Next room noise abatement

Plussat: Jasmine the receptionist is so welcoming, friendly, super helpful and she makes everything possible! Good job girl! Very comfortable rooms. Walmart just across the street. Typical Mexican food restaurants just next door. Close to the airport. I'll always come back here

Miinukset: Windows without a view due to non transparent glass. No big windows to open. Breakfast sandwich had no taste.

Plussat: Was informed this is a v high crime area in Mexico and leaving the hotel at night is not advised. So we did not stay there. I lost my money as I could not cancel. Safety for travelers needs to added to your questionnaire.and survey.

Miinukset: See above

Plussat: Great location for a long layover between flights at Mexico City Airport

Miinukset: The bathroom towels were very old and had holes in them

Plussat: The food was suprisingly better than I thought. I ordered pollo con mole and it was a chicken breast with mole. Very healthy I would say. I also had a side of their spicy potatoes. Also mildly spicy and very well prepared.

Miinukset: There was nothing accompanying my main dish. At most some rice would have been nice maybe some beans. The price to value was not justified. I would recommend this place if you are stranded at the airport, but not as destination place to stay.

Plussat: Very decent stay next to the airport. The rooms are very clean and the internet connection fast. They provide you also with a guiding through Whatsapp service so that you know how to move in the city.

Plussat: The precautions taken for the virus was very good. They checked your temp. along with other medical questions, they did a very good job on maintaining social distancing, rooms were very clean & we got food thru room service. The staff was friendly & tried to help. I had medicine that needed to stay cold (no frig in the room). At the desk they took my medicine to be refrigerated & my ice pack to the freezer. They had trouble finding it the next day & that worried me a lot but finally someone did find it. We couldn't eat breakfast due to their time schedule so the desk got us an apple & juice.

Miinukset: We were told we could call for breakfast at 6am. What they didn't tell us we would not receive our food until 7am which was too late as we had to leave for the airport. We had only one towel, no wash clothes & one pillow for 2 people. They called for more. We had to get to sleep but had to wait 3 hrs. to receive the towel & pillow (never got any wash clothes). The TV had only one station that was English & it just had news.

Plussat: The proximity to the airport

Miinukset: No breakfast, only coffee. No shuttle from or to the airport. Fans were not working.

Plussat: Employs services

Plussat: Thank god I only had to stay one night!

Miinukset: I had to call 3 times and it took one hour for the shuttle to get to the airport, even though the shuttles from other hotels came twice during the same time period. On my queen bed there was one pillow (seriously, just one). When I called the front desk the next morning to get help with my bags and ask for the shuttle back to the airport for my connecting flight they told me it only leaves at 1 pm (my flight was at 11 am). How?! Then, nobody showed up to help me with luggage and I had to move three massive pieces of luggage (I’m moving) myself. Honestly, one of the worst hotels I’ve stayed at in a long long time.

Plussat: Abnormal conditions, due Covid Pandemic. Breakfast delivered to our room. No choice. Very quick. Adequate under the circumstances.

Plussat: It was scramble eggs and since i am traveling now, I don',t remember if they have something else. You should serve hot coffee to wake up, so we will have some energy. Very simple and kind of cold. Everthing in a paper plate. It could be much better.

Miinukset: I did not like that when i was packing and I has everything on my bed. Ernt to buy some coffee to Sanbirns. When I get back you could see someone touch my cloths.. I have a certain way how i pur my clothes on the bed when I willl start packing.i had 2 changes on top of my bed, my toothbrush, my dental paste my brush, my comb and it was only 2 changes. The next day, when i wanted to use my make up, my comb, mu brush, my cismetics, everything was gine. You should have ser me when I went diwn to lesve I dont lije to complsont and I knoe those 3 people that wentbout next to my room, look ver strange. Since I was hungry I just ate. When I started to pack, almost everyhing ess gone My big bag where I out all my cosmetics was gone with everything in thete. My maje uo, my creams, my lip sticjs, etc. Eyc. I was so uoset but uoset and zi believe thosec3 persons webtvto myvroom. They took the matchong big purse and the two e. I have to ude a double plastic bag to our my cismdtics. I did nit say antthing when Ivwent down, because my susters driver wascwsiting fir me akreafy.

Plussat: BUFFET BREAKFAST WAS SUSPENDED AND WE GT IN OUR ROOM SOME FOOD ,WHICH WAS NOT VERY GOOD. THIS IS OF COURSE DUE TO THE CORONA VIRUS . THEY COULD PREPARE FRESH FRUIT OR EGGS AT THE MOMENT BUT NOT WAS POSSIBLE.

Miinukset: confusion with shuttle, not very clear..

Plussat: Cleaned,and great services

Miinukset: The garage elevator was close had to walk the entrance ramp

Plussat: Nothing

Miinukset: I made a reservation for this hotel because it is near the airport. I showed up late after a long day of traveling. After waiting for a very long time, the receptionist showed up and told me that there had been a problem and that they did not have a room for me. I found out the next day that I had been charged for the room. No amount of calling the hotel would fix the problem.

Miinukset: The tv on the room has poor signal and most of the channels where bad

Plussat: Location within the airport was good but signage to find it was not.

Miinukset: There should be a box of tissues (Kleenex), proper glasses not just styrofoam cups. The TV reception was dreadful and the pillows very thick - they hurt my neck.

Plussat: We had no hot water and when maintenance staff could not check on it rapidly we were moved to a new room quickly.

Plussat: Everyone was very kind. Social distancing measures are optimal. Very comfortable room. They provided a baby crib in our room!

Miinukset: The tv in our room had very blurry images, someone came to ‘fix’ it. But they just left it like it was before. The shower didn’t work properly Toilet was not properly cleaned Small details... but it is an NH hotel

Plussat: It is new and the rooms are big and comfortable.

Plussat: Better food, better beds

Plussat: .

Miinukset: .

Plussat: Excellent breakfast but we should have ordered sooner because room service was very busy and they had to wrap everything separately due to covid-19.

Miinukset: Asked for a bathtub but they told us at check-in those rooms weren’t available due to covid. They should have told us that when we made our reservations.

Plussat: Breakfast was really complete and location is inside of the airport.

Miinukset: the host room wasnt that clean.

Plussat: Location at the airport and their operation under the train of COVID-19

Miinukset: The showers, that didn't have hot water!

Plussat: Airport location was very quiet and convenient. Beds were comfortable.

Miinukset: Check in was super slow. Maintenance in the rooms could have been a lot better. Breakfast was only average. Staff was not super friendly. A bit on the pricey side.

Plussat: To expensive , no service, even the water you have to pay , they put the coffee sachets in the locked mini bar, you cannot call if there is no balance ,even local calls, at night you can not reach the reception from your room

Miinukset: so I did not like it at all the system was down all the time I tried to pay 4 times and spent in all more then @ hours waiting at the frontdesk.the manager Miss Blanca did not border to talk to me on my complaints

Plussat: Convenience

Miinukset: Terribel experience. AC didn't work and they were not able to fix it. They offered me to change room. I agreed, only if I could leave all my stuff in the first room, because it was midnight and didn't want to wake my son up and pack/un pack everything again. They didn't agree. I didn't have much rest.

Plussat: It was convenient. Very quiet. Very clean. However, we booked it for the pool, which was closed.

Plussat: Registration was easy. The Hotel had all of my information from my reservation. No payment card was needed. Just my identification was needed and the room keys were handed.

Plussat: Great food and Room service

Miinukset: No view

Plussat: Location is good

Miinukset: Too small, breakfast is bad.

Plussat: Location

Miinukset: Towels

Plussat: Proximity to our gate

Miinukset: No microwave or fridge in the room, no ice in machine, restaurant was hot and staff could not turn on the ac, food was really expensive for the quality e.g. wilty lettuce in our salad and clams unopened in our risotto.

Miinukset: It was located in other terminal... & THE WAKE-UP CALL WAS 15 MIN.S LATE.

Plussat: The location.

Miinukset: Corona Virus - March 30, 2020. The beds had bed bugs. The occupancy rate was very low. The items on the Room Service Menu were very descriptive and specific. We ordered simple things. Upon delivery, the simple beer I asked for was the wrong one. The room service clerk seemed pissed off when I asked for her to deliver the correct beer. She did. We looked at the meal. The club sandwich ? Not. French fries - not cooked, cold. Caesar salad? Lettuce. Dressing was??? Grilled Chicken Breast and Fresh Vegetables?? Microwave Chicken and mashed potatoes, no vegetables. Vanilla Ice Cream with Chocolate Sauce?? Chocolate Ice Cream. Bill was over $40 US Went to Front Desk to complain and ask for a full refund. The front desk told me that I would have to write a letter to the Catering Manager. The hotel was almost empty with staff standing around. If you are expecting a Hilton level of customer service and customer satisfaction be ready for disappointment. The hotel was not worth the $180 per night. Will this summary be sent to the Hotel Management? Please provide me with the contact name and email address.

Plussat: Room was fine.

Miinukset: Restaurant was terrible.

Plussat: In general the staff were really nice. The location is great as it is inside of the airport, but I do think they charge more than they should, at least my room was not that great.

Miinukset: The breakfast is not that great for a Hilton and the bathroom was not really clean as I found pubic hairs in the toilet seat.

Plussat: Great location and very friendly staff.

Miinukset: No Internet or tv for our entire stay. The power was going off continuously during our stay without any weather issues.

Plussat: Comfortable

Miinukset: Airport shuttle doesn't operate 24hr

Plussat: I Only liked the location the hallway smells amazing and the shuttle was so helpful.

Miinukset: In my room the AC was leaking and the rug was so dirty.

Plussat: location at terminal is very good

Miinukset: old, shabby room, dirty worn-out bathroom

Plussat: Ideal for stay whilst waiting for ongoing flights

Plussat: Convenience

Plussat: the staff are very helpful and polite

Miinukset: house keeping was a bit slack. We went out and arrived back room on 2nd day at 7.30pm and the room was not yet made! we called house keeping to make the room and went out for dinner. When we got back, there was no replacement of tea/milk set nor stationary and the contact lens solution on the sink disappeared. We tried to launch a complaint but the staff in general could not understand English very well and we were not able to recover the contact lens solution, which was very inconvenient because we could not get the same brand in a foreign country. We did not know whether the cleaning lady took it or threw it away by mistake. In either case, it was intolerable.

Plussat: It is well located in Terminal 1 (close to check in for KLM, Lufthansa etc.). They offer free wifi and the bed was huge.

Plussat: location

Miinukset: room too small

Plussat: the easy access in the airport and the quietness even near an airport.

Miinukset: the dryness in the room.it lacks of humidity.

Plussat: It is very convenient to stay at this hotel when your arrival at the airport is late or if you only stay for a few days. The metro is nearby and brings you everywhere in town in a reasonable short time. Also the bus station (for the pyramids) is at 10 minutes by metro. Although the hotel is situated in the middle of the airport, we had two excellent nights. To reduce outside noise to the minimum, our room looked out on a kind of winter garden, with its own transparent roof for daylight. Staff is very friendly and efficient. Breakfast is super.

Plussat: Bed was very big and comfy. Tea and Coffee available at all times. A short taxi drive to the airport.

Plussat: Large bed, good shower decent coffee and buffet breakfast

Plussat: Tasty breakfast, clean room.

Miinukset: We've been told by several people that the surroundings aren't safe at night. During the day they were fine tho

Plussat: Spacious room, easy check-in, good value for the money

Miinukset: I wasn't able to find an A/C or fan, but it was no further problem

Plussat: Very nasty hotel, service and staff.

Miinukset: Everything

Plussat: Everything was perfect, clean, good amenities, excelent service.

Miinukset: No room service 24 hours, nothing open around the hotel, but is totally understable.