San Antonio hotellit Near East Side

Plussat: It was fine. I liked the pancake machine.

Miinukset: More sugar free or no sugar added choices. And if I can mention, my son has sever back problems. and he said the bed really hurt his back. I slept fine.

Plussat: Close to Alamo Dome and river walk. Could walk from hotel pretty much everywhere. Will use again.

Plussat: It was very clean, the location was perfect and most importantly the room had everything I needed. A microwave, refrigerator and they even provided full size Shampoo and Conditioner bottles! Excellent service as well!

Miinukset: N/A

Plussat: Although I did not use the pool or exercise room, I can confidently say everything else was excellent! Staff, room, breakfast...all great!

Miinukset: None

Plussat: Location, staff, breakfast.

Miinukset: Noise from street.

Plussat: the big room, good breakfast, polite and responsible staff

Miinukset: the design of bathroom's ground is not reasonable, water may flow to the corridor. But it is fine if you are very careful when you take a shower.

Plussat: The room was actually two rooms with a microwave and fridge.

Miinukset: I didn't like being on the first floor but the room was worth it.

Plussat: Closeness to the Riverwalk area and the shuttle to that area.

Miinukset: The area outside the hotel entrance could be tidied up a bit. Looks a little tired but most of San Antonio looked tired and worn out.

Plussat: Just overall a nice hotel

Plussat: Very clean, great breakfast, nice bed, internet fast.

Miinukset: Wouldn't change a thing

Plussat: Folks at the front desk were kind and helpful

Plussat: Friendliness of the staff

Miinukset: Adjacent buildings are kind of an eyesore

Plussat: The rooms were clean and tidy

Miinukset: The rooms were not soundproofed and there is no mention of the trains that pass close by throughout the night alongside it being on a very noisy street. I would have thought that families with children would be placed at the back of the building and not on the main road.

Plussat: Good

Miinukset: Good

Plussat: Large clean rooms, comfortable beds Free Breakfasts. Laundry room, pool & hot-tub. The reception area was very comfortable. This hotel is a short walk to the River walk and the Alamo. Best of all the staff are super friendly.

Miinukset: I agree with the excellent reviews. I would not change anything, except for there to be free parking.

Plussat: The room was beautiful and the bed comfortable.

Miinukset: The location was not as close to the Alamo and Riverwalk as we were led to believe.

Plussat: It was a typical hotel breakfast, we liked the waffles! Fit our needs perfectly. The soup served at happy hour was delicious!

Miinukset: We felt like it was super clean and enjoyed soaking in the hot tub each night!

Plussat: Close to riverwalk, when you walk in hotel nice, breakfast is good,

Miinukset: The room wasn't put together like the time before. Beds were not made properly in a rush. Sofa bed was broken and my son had to sleep on it. He was not happy. The whole feel felt like they must have rushed to clean room. So maybe other thing's didn't get done.

Plussat: Old world charm. Good location

Miinukset: Not much

Plussat: Not far from many destinations

Miinukset: No hot water. Told the front desk about problem and was not fixed till next day. Then used the shower again to find it was fixed to room temperature water.

Plussat: This place was very bad. The location is seedy, it's under he 281 bridge, homeless people are walking all around the property -- and there is a poster sign on the hotel property, warning hotel guests not to disturb or approach the thieves!!

Miinukset: Hotel attendant was flippant about our security concerns (we had valuables we could not unload), and refused to offer a refund. Instead telling us what great surveillance they had - I guess to watch the "thieves" abscond with our property, undisturbed.

Plussat: Clean with friendly staff. Nice breakfast

Miinukset: Neighborhood not the greatest but ok. Fine during day but took an Uber at night.

Plussat: really liked the happy hour at night. Met some other visitors and really had fun with them. The gal in the food area was amazing!!!! I think her name was Gloria? Something like that. She was the best thing about the hotel visit!!

Miinukset: I think it was a little deceiving with the name of the hotel. We thought we were right on the river walk but it a little bit of a walk plus not feeling the safest.

Plussat: Located walking distance from convention center and river walk for less than half the rate of closer in high rise hotels

Miinukset: Parking charge excessive and lacking security guard

Plussat: Great location and quiet

Miinukset: Next to a rough area but it didn’t seem to be a problem.

Plussat: SIZE OF THE ROOMS AND COMFORT

Miinukset: Elevator WAS BROKEN.

Plussat: PROXIMITY TO MAIN ATTRACTIONS, COMFORT OF BED, STAFF, BREAKFAST

Miinukset: Smell of room not too fresh. Room smelled stale and also hallway. That set first impression and could be corrected easily! Spray! AC unit leaked and carpet stayed wet. Decor could stand a little updating?

Plussat: Location!

Miinukset: The parking fee was a little bit too much but overall a great place to stay. Will go back!

Plussat: The location, room, and service were incredible and the employees were awesome. They were willing to work with us when we had to extend our stay due to our granddaughter in NICU. Thanks to hotel employee for always asking about her!

Miinukset: The lighting in the rooms were very dark. That's all!

Plussat: Awesome location, fantastic breakfast, and friendly staff.

Miinukset: Parking is a little walk.

Plussat: Excellent breakfast, staff & location

Miinukset: Did not like having to pay extra for parking

Plussat: Prompt response from the manager to reverse the charges. Overall staff were friendly and very helpful - but the maintenance glitches could be prevented.

Miinukset: Response management could be better. My plans were terrifically disrupted. I lost access to the internet the same day my debit card was double charged. Unfortunately, I never had internet access untill at check-out point after two days. It looks very suspicious! Day light white bulbs in the room will suffice.

Plussat: Location, parking

Miinukset: none

Miinukset: Beds are too hard and didn’t like having to pay so much for Extra parking. Then the code they gave us for The parking garage wouldn’t work.

Plussat: Not much to brag about.

Miinukset: Old carpet , three different color paints on the ceiling . Definitely needs updating. Everything seemed old.

Plussat: I like the location, it was close to Conventional Center and Riverwalk. The room is spacious enough for two people. Bed was comfortable.

Miinukset: The last day of our stay was booked separately, because I have to extend my trip for one more day. I gave tax exempt form to the front desk clerk in the beginning of my stay. During check-out I noticed that I have being charged a tax. After my explanation that tax exempt form should be also applied to the last day, the form was found and I was assured that the tax is removed from my bill. When I came back home and look at the bank web site, to my big surprise, I found that there was no refund for tax charge but instead my card was charged for this tax, so I had a double tax charged. After contacting the hotel front desk I was told to contact manager. The manager was not available and her voice mail was full, so I couldn't leave the message. I asked front desk clerk to leave the written message explaining my problem with billing and left my phone number. Nobody call be back, so I had to resolve my situation through my credit card bank. The sum which I have being charged was not big, but it was matter of principles. I was so disappointing how this situation was handled by the hotel. I travel a lot and it was my first experience with bad management in the hotel.

Plussat: Bed and room were good. Good location.

Miinukset: Parking not great.

Plussat: The hotel had been renovated to a good modern standard, and was very clean and comfortable. The fridge and microwave were very convenient and the lady on reception was friendly. It was a good base to drive into San Antonio or the surrounding areas without paying Downtown prices.

Miinukset: I would have liked a few more options for breakfast, as I couldn't eat a lot of the items that were available like the sugary cereals and breads. Otherwise, as long as you know you'd need a car, I liked pretty much everything.

Plussat: Facilities were clean, easy to locate and reasonably priced. Breakfast offerings were much better than expected.

Plussat: It was really close to AT&T center. The rooms looked updated.

Plussat: Thr room

Miinukset: The front desk lady made it hsrd

Plussat: It was close to the stadium and with police station right down the street made it feel safer.

Miinukset: There isn't anything close other than a gas station for food or drinks. Would have liked to have had maybe a Denny's near by or something along those lines but thats not the hotel's fault.

Plussat: Beds and pillows were very comfortable

Miinukset: The wait time to check in always takes a while

Plussat: The location was convenient for downtown and the riverwalk. I disliked EVERYTHING else!!!

Miinukset: I don't understand why anyone would give this hotel a good review. First off, there was a lot of construction going on right in front of the hotel, which I know is not their fault, but still very inconvenient. The facade of it was horrible (must've been enhanced with Photoshop for the web). The employee at the front desk didn't quite know what she was doing and took forever to check us in. The room was horrible. Very outdated and could have been a lot cleaner. In fact, I had to take a towel back to the front desk because it had stains on it. Also, I found hair that did not belong to me or my family members in a couple of different places. The bottom line is...DON'T STAY AT THIS HOTEL!!! I suggest somewhere near the airport or medical center. It will be convenient enough and won't cost as much as staying downtown or on the riverwalk.

Miinukset: Room was a dump. Ugly. And poorly maintained and worn rooms. Construction going on the exterior parking lot. Should be much cheaper. Rooms smelled

Plussat: Staff was friendly and polite. Price was ok for the emergency need I had. Stay over was easily arranged and the original rate was honored. The room was clean, but no cups or coffee without asking. Best rate for several miles of where I needed to be.

Miinukset: Neighbors where noisy. The staff didn't seem to care about the trash overflowing every outside trash can. The facility was going thru some renovate. Pool was closed. TV was difficult to navigate. Lobby had a feel of low rent. Outlets where poorly placed.

Plussat: The location of it right off the highway

Miinukset: Roaches in the bathtub drain water backing up.

Miinukset: There were so many people smoking weed and being disrespectful and getting drunk.

Plussat: Location convenient to I-35 and Fort Sam Houston.

Miinukset: Room condition was unsafe, with multiple safety/fire hazards and code violations. An electrical outlet missing a faceplate was covered with a wash cloth shoved into the outlet box with exposed wires. Multiple other concerns. Management didn't seem to care

Plussat: Nothing this hotel was dirty. When I woke up the next morning the water in the shower didn't work they said they were sending someone to fix it he showed up 2 hours later. Will never go back.

Miinukset: EVERYTHING IT WAS TERRIBLE

Miinukset: Then tv didn’t work and I even told the front desk

Plussat: NOTHING!

Miinukset: The front staff was rude! When I came in the front desk lady said that the hotel owner had given my rooms away. About 5 minutes later she says that she found some. She swipes my card and then says "oops, looks like that one is taken too." DO NOT STAY!

Miinukset: The hotel added a new policy which charges $150 deposit on the rooms. This charge was never there beforehand, and I've never heard about it any if the 5 other times I've stayed here. I explained this to the woman checking me in and she told me that it was the rest of the staffs fault then if it was never enacted aany other time in the past 2 years (even though I have never once been to a motel 6 or studio 6 that charged a deposit), and that she couldn't help me even though I'd already paid for the room online through booking. She wasn't interested in working with me in any way, even though she was aware that my refund wouldn't be available to me for days (thus leaving me without funds for another room for the night) and knowing that refusing helping me would be forcing me to essentially be homeless until morning. I have always liked motel and studio 6 and have long been a fan and good customer to them. This incident left a bad taste in my mouth, to say the least.

Plussat: The room was clean, and a big bathroom.

Miinukset: That I reserved a room with a kitchenette so we had food to cook and put in a big fridge check in nope not a kitchenette, when I called front desk I was told they would let management know.. Not a good stay we had food that did not keep and had to eat peanut butter and jelly we were on a budget. I never heard from management at all until check out because booking.com contacted them for me and we were giving $20 off .

Plussat: Great

Miinukset: Nothing

Plussat: Comfortable bed

Miinukset: Almost no dishes and the one in there was dirty and had an old tea bag in it and a DIRTY fork also in it

Plussat: Nothing it was a nightmare

Miinukset: roaches in the room. Graffiti on walls

Plussat: Shower head

Miinukset: Gap on front door

Plussat: nothing

Miinukset: everything, it was shabby and run over

Plussat: From the roach to the smell...I don't know which was worst. My wife and daughter hold me personally responsible for placing them in such a filthy environment. Last minute "Labor Day" selection...this was in support of our Sea World trip.

Miinukset: Everything! Would not stay there if my life depended on it! I'll be dead - give me flowers while I'm alive!

Plussat: Location.

Miinukset: No breakfast. A bowl of cereal is not considered breakfast.

Plussat: It was a straightforward hotel. The front desk person was a very nice person!

Miinukset: New bedding.

Plussat: The staff was amazing. He told us about some really good local restaurants in the area.

Miinukset: The bedding had holes. A lot of homeless people and loud music throughout the night.

Plussat: Staff was friendly and kind.

Miinukset: They need to invest in better linen.

Plussat: Nothing

Plussat: Location & staff

Plussat: Breakfast was very small, bed was clean

Miinukset: I ordered a queen bed but they gave a double. It was too small! Room was not big at all!.