San Antonio hotellit lähellä Guinness World Records Museum

Plussat: EVERY SINGLE DETAIL to the decor of the place. The restaurant food was exquisite. It was nice and quiet.

Miinukset: No balcony view

Plussat: This hotel "does it right." Also, the staff is amazing and the management knows how to truly care for a customer. There is a reason they are a five star hotel.

Plussat: Location is excellent. Room was very clean & staff is very professional

Plussat: . one good thing did happen. after telling staff of my girlfriend's birthday and our engagement the hotel gave us a bottle of wine. excellent gesture on the staffs part.

Miinukset: wasn't offered breakfast. website did not indicate that this location did not have a pool. did not clean room after requesting at front desk to have room cleaned. only towels given. was not told valet was $38.00 after tipping all weekend.

Plussat: cleanliness and room arrangement.

Plussat: The staff was fantastic, the bed was very comfortable, and the location was prime!

Miinukset: There isn’t a pool.

Plussat: Beautiful hotel and an equally nice staff.

Plussat: Room and location.

Miinukset: The Valets and Bellhop (1) were completely rude and incompetent. We waited with about 30 other guests for 45 min to get our car. It was such poor treatment I felt foolish for spending so much to stay there and wouldn’t recommend it to anyone.

Plussat: Rooms were great. Staff was wonderful. Location was very centric.

Plussat: We loved the location and our room. The staff was very friendly.

Miinukset: The coffee in our room was ok. There was enough creamer for only one cup.

Miinukset: TV didn’t work, previous people left food in fridge, and toilet got clogged.

Plussat: Beautiful and clean hotel.

Miinukset: Hotel was understaffed, check in was not the friendliest experience, valet was horrible (took an hour to get our car pulled up at 10am).

Miinukset: late at night we received a notice at 11am water would be cut off, so it hurried our stay at the hotel.

Plussat: service staff are very courteous, great location, nice dinning, clean, complimentary internet

Miinukset: small customer loading zone

Plussat: Great location, friendly staff

Miinukset: Our room was not clean at all, super dusty had to clean the room myself, spider webs thru the room and it wasn’t vacuum, had to pick up the crumbs and little debris with my hand.

Plussat: The hotel is perfectly located. It is located at a walking distance for a lot of places we wanted to visit. The breakfast and the dinner was good.

Miinukset: Our room did not get clean during the 03 night we stayed at the hotel.

Plussat: I like the Happy Hour Voucher they gave for wine. The bar was a nice area and the food was good

Miinukset: That we found a food container in our fridge that didn't belong to us, which lead us to believe room wasn't thoroughly cleaned

Plussat: The staff

Miinukset: Everything else

Plussat: Staff was friendly and did great job. Pools were nice. Valet service was great.

Miinukset: Elevators didnt run well. Actually got stuck in one while going to room. Pools not stocked up with towels on multiple trips to pool.

Plussat: The location.

Miinukset: The hotel doesn't have direct access to the river walk. The elevators seem to take longer than usual. Parking was pricey.

Plussat: The customer service here was amazing.

Miinukset: No

Miinukset: Didnt do daily clean

Plussat: The historic lobby was amazing. We loved getting to see the old bank vault downstairs.

Plussat: This hotel was gorgeous and historic, and in a perfect spot for checking out downtown San Antonio. The staff was also wonderful!

Miinukset: Not a thing

Plussat: Rooftop pool and spa

Miinukset: Staff was not friendly/helpful. At check-in nothing was explained (pool hours, time/location of breakfast), no towels available at the pool. Called the front desk to ask for forks, told someone would bring them up to the room but did not.

Plussat: It was Nice

Miinukset: They didn't tell you that you have to pay for Parking! I wasn't Prepared for an EXTRA charge on top of my Room. I was VERY DISAPPOINTED!!

Plussat: Bed was an awesome size. The bed was very very comfortable. I LOVE the pillows. I wanted to steal one. ha ha

Plussat: Location

Miinukset: Air conditioner was broke. Had 2 people come to fix it and still was 75 degrees in the room. Was not offered a different room

Miinukset: We asked AJ very nicely to take the next elevator, since the COVID-19 stuff is going on, and he rolled his eyes at us and said “unbelievable”. we did not want to put him or ourselves in danger and he was very unprofessional about it.

Plussat: Good location, nice Riverwalk access.

Miinukset: Beware when booking that your room doesn't face the noisy atrium. Ours was just above the mezzanine, RIGHT ABOVE, where breakfast events for 150 took place. Our final night there was a very loud, very bad band. Key access in elevators was a hassle.

Plussat: The staff was excellent. Everyone we encountered was friendly and helpful. The breakfast was excellent with a great variety of choices.

Plussat: Hotel was beautiful and very well kept. The staff was excellent, very polite and helpful

Miinukset: The room was very nice but small. Since we did not spend a lot of time in our room it was not really a issue

Plussat: The ONLY good thing about this hotel was the location & that's ALL!!

Miinukset: My husband & I usually stay at the Drury Plaza which we never have any issues staying at that hotel but unfortunately, we chose to do something different & stayed at the Hyatt which was the worst experience EVER! We have never dealt with so much disrespect from the staff; managers & security. The first night we stayed there the room was extremely hot around 80 degrees & we thought it would cool down but it never did, they sent maintenance & the problem was still not fixed, then next day they moved us to another room & the toilet didn't work. Our vacation was a total nightmare! This hotel service doesn't even deserve a 1 but there is nothing less I can put for their poor service & staff!! BEWARE BEFORE YOU STAY HERE!!!!!

Plussat: Location was perfect for what my Wife and I wanted to see and do near San Antonio Riverwalk.

Plussat: Location Cleanliness Accommodating Friendly

Miinukset: Cost for parking

Plussat: Location and the rooms are fabulous.

Miinukset: It's ridiculous to charge people $4 dollars for a candy bar, just because you can. I mean, c'mon.

Plussat: Terrible.

Miinukset: Tv channels didn't work. No cell service in my room. No WiFi in the room either. Staff at front desk went out of his way to be more than incredibly rude when I had pre paid for 4 nights but left after 2 nights just to get out of there.

Plussat: Quick check in, valet parking service, very quick

Plussat: Beautiful historic hotel within walking distance to the Alamo and river walk. Outdoor area with well kept garden and fountain. Comfortable seating in the lobby to visit with friends.

Miinukset: Stayed in the old part of the hotel where rooms are small but beautifully decorated. Walls are “thin” so you might hear your neighbor next door!

Plussat: Service and Room

Miinukset: Not have vending machines. No way to get anything to drink after 11: o’clock pm .

Plussat: Breakfast was great.

Miinukset: NA

Plussat: The staff were excellent . Friendly and helpful. The room was big and comfortable. A beautiful historic hotel. The

Plussat: The staff was super friendly and the hotel was great. Loved that it was “haunted”. Will def come back.

Miinukset: There was no fault service to rooms. Could have been cause of COVID but that was g conveyed to us.

Plussat: The Pool was nice and relaxing

Miinukset: No frig or microwave in room

Plussat: Very cozy room with the balcony. Comfortable bed, friendly staff, great pool! The location to the Riverwalk was great, too.

Miinukset: There was a constant drip from the bathtub faucet.

Plussat: Location was PERFECT! Right downtown, close to River Walk, walking distance to Convention Center, Hemisfair Tower, mall, just everything you could want. The interior is stunning, with all the furnishings, and the photos all over of former Presidents, and other famous people that have stayed there. The inside is so inviting, and the dining room was gorgeous. The patio area is a beautiful place for a little walk with a cup of coffee early in the day, with all the indigenous plants and greenery in there...and there are plenty of comfortable rocking chairs to just sit and visit. The pool area is beautiful, with the huge, inviting pool, and plenty of umbrella tables & chairs, and chairs all around the pool for sun bathing. The staff were all friendly and helpful with directions and suggestions. Also, in the lobby area, since the Hotel’s furnishings are 30’s era, or about, the music fit the time period in which the photos and furnishings depict. Big Band era music! It was just fabulous!

Miinukset: Our stay could have been better if the Chinese Corona Virus had not happened. But one thing we did miss, was not having a coffee pot or little fridge in our rooms.

Plussat: Proximity to Riverwalk

Miinukset: Dirty, faucets and shower had a constant leak. Rooms are ugly and lack things like a fridge, microwave, coffee maker, and basically anything you'd expect a hotel to have. The history doesn't make up for horrible rooms at Hyatt, Omni, and Holiday prices.

Plussat: We were initially having a challenging stay. Some of it was related to the challenges everyone is experiencing with COVID-19, others were not. Mr. O'Neil, the General Manager, stepped in and addressed all of our concerns. He personally went over and above to make sure our stay was perfect and memorable. We will be back.

Miinukset: The construction of the Alamo Plaza immediately in front of the hotel creates challenges for both Guests and the Hotel. There is very little the hotel can do about that because it's not the hotel's construction. However, we would have appreciated more information on how to get to the hotel. We spent some time driving around trying to figure that our.

Plussat: Close to alot attractions.

Miinukset: Bed wasn't comfortable

Plussat: The character and charm.

Miinukset: No coffee in the room or fridge

Miinukset: Check in was at 3 pm and unfortunately they didn’t have any rooms available that had a king bed ( paid for a king bed room) didn’t get to check in until 645 pm.

Miinukset: The air stop working Twice and woke up dripping. Call and ask for towel because house keeping only come when u stay more than two days . I stayed two and they no longer have room service so there was trash In room from eatting and wet towels because both time the air went out the floors became wet from the bathroom to the closet, once I called and ask for towel it took over 3 hours with two phone calls. The second time they bought the towels didn’t knock jus put them on the door so I had no idea they where out there. But this was the second time and 3 hours later! When checking in no one told us that we wouldn’t have house keeping nor that we had to make a appointment for the pool. There was a young man who stop my Boyfriend he was drinking some water after coming out of our hot room because of no AC ask him to put his mask on it was hanging from his mouth and the bottle of water was at his mouth there where other in front of us who had no mask on at all and Nothing was said to them. We found that to be odd! I. Order to open or close the patio door it was really hard. We ate breakfast both morning and I must say the resturant is the worst. The hotel gave me a 50 .00 credit for breakfast the check out day because the air stop working at 3:30 am. Not sure if things are not good because of Corna but need to have a better system because this one isn’t standing up to the name u all have had for years

Plussat: Its a very nice hotel in a great location

Miinukset: Parking was expensive but parking in the area is expensive.

Plussat: The level of sanitation and Care taken to keep everyone, staff and guests, safe and protected in these trying times.

Miinukset: No, nothing.

Plussat: It was very clean, bed was comfortable, and they managed social distancing very well due to Covid 19.

Miinukset: The price for parking and valet are extremely to expensive. I parked across the street at another parking lot and paid $25 a night, much cheaper then $43 a night.

Plussat: The service and staff were great

Miinukset: Nothing

Plussat: It was beautiful and centered in a great location. The staff was friendly and informative.

Miinukset: Only thing was there was no service on collecting trash and replacing of towels

Plussat: beautiful hotel right on the Riverwalk, parking easy across the street lovely staff

Miinukset: jack hammering across the street in the parking garage! continual and jarring

Plussat: The staff was wonderful and helpful. When we checked in, they even upgraded us to a larger, corner room with a view of the riverwalk. (Very kind and greatly appreciated!)

Plussat: The staff were very nice and professional, from our morning check-in after travelling overnight, to our check out. Greatly appreciated. The location right on the Riverwalk is great with a short 5 to 10 minute walk around to the restaurants and bars.

Miinukset: Finding a partially drunk drink bottle in the mini fridge is not what should happen during these Covid 19 times. I brought it up and they offered to take care of it right away. The riverside view room is not worth it as it overlooks the back of other buildings with loud constant air conditioning units. It was nice to see the occasional boat pass by but not worth the upcharge.

Plussat: Because it was in the Riverwalk

Miinukset: They didn’t come clean up the room...it stated you had to stay at least 4 days for them to clean up the room

Plussat: The location is amazing. So close to all attractions on riverwalk but far enough to be a little quiet

Miinukset: I couldn't sleep because of the pillows. They look soft and comfy but as soon as you put your head on, they become almost 1" thin. The supposedly thicker pillow was so lumpy, it was impossible to use it. Also found a lump of hair in the bathtub :(

Plussat: Great staff and location!!!

Miinukset: No lockable safe in room.

Miinukset: I paid for a king room. Received 2 double beds. my husband is 6'4" and I am not a small woman. Miserable night. They would not move us. Was told I'd get 15000 points and that still hasn't happened. Worst Marriott experience ever No vending machines

Plussat: Everything!

Miinukset: None

Plussat: Loved it.

Plussat: Rooms very clean and comfortable

Miinukset: Not having a coffee pot n the room I did not see any towels at the pool around 8am

Plussat: Great location.

Miinukset: Our room was right next to the elevator so it was extremely loud. But the staff were great and got us into a different room as son as we complained about the noise the next day.

Plussat: Very nice hotel. Friendly staff.

Miinukset: Charged to park vehicle for a customer way too much! Maybe try a lower daily rate.

Plussat: Location was great

Miinukset: Was not exactly the hotels fault, but the valet lost our rental car keys for a while so that was an unnecessary stressor

Plussat: Location

Miinukset: We were on the 14th floor, and the street noise was still very loud. Bring ear plugs.

Plussat: The staff was great. We were celebrating our anniversary. I asked for a room overlooking the Riverwalk. It was a beautiful view. The overall stay was wonderful, wasn’t ready to leave on Sunday.

Miinukset: Not at all.

Plussat: Location on the Riverwalk