San Antonio hotellit Uptown

Plussat: This is a well managed property-it is clean and neat throughout. The staff is exceptional-polite and helpful in every respect.

Miinukset: One more snack in the evening would have been nice.

Plussat: Your choice of beer or wine in the evenings along with some snacks - on the house. Nice touch. Complimentary breakfast is a notch above the ordinary which was nice. Short stay, second time at this location. I'll be back

Plussat: Comfortable room. Afternoon happy hour a nice treat. Very quiet. Pleasant place for adults or families.

Miinukset: Bathroom a bit cramped. Need toilet paper holders where roll first fly off.

Plussat: very clean and friendly service! allowed pet for a reasonable price and had small doggy area. quiet large rooms and comfy beds.

Miinukset: bathroom is small and is disconnected to the sink

Plussat: Rooms were stylishly decorated, beds were comfortable, free wifi, close to airport and shopping, plenty of parking.

Miinukset: Rooms were a bit small. Bathroom was tiny. Large wardrobe took up a lot of space. Could hear people talking in the halways as they walked past.

Plussat: The beds were comfy and staff very friendly.

Miinukset: The bathroom was very small and outdated, the sink outside of it.

Plussat: Comfortable, clean, great location, overall great value for the money. I paid $99 + taxes.

Miinukset: Only one complaint: there is NOWHERE to put a towel or your clothes in the restroom. You literally have to place them on the toilet or on the floor. Not cool. Install some racks or fixture for us to put our things.

Plussat: 99% satisfaction. No designated smoking area outside that had seats. Don't mind that it's nonsmoking but those who smoke should be able to sit and relax outside.

Miinukset: See issue above comment.

Plussat: The room was very spacious and clean. The bed was really comfortable. Liked having a fridge and microwave. Staff was all very friendly. Hotel close to lots of restaurants, shopping and the airport.

Miinukset: Room was handicap accessible and the shower floor was completely flat with no barrier to keep the water from going all over the bathroom floor.

Plussat: Approximately 25 minutes from Lackland AFB for those traveling for BMT graduation. 4 restaurants within walking distance and a Walmart for snacks and drinks in the room. Full size fridge and microwave. 12pm checkout was nice, and just a few miles from the airport. There was no jet noise however. Easy on and off 410 loop.

Miinukset: None.

Plussat: From the lobby, elevators, hallways and to the rooms, everything was perfect. Very modern and clean. My room was spotless, my bed was soft and comfortable. The linens blanketed my soul and warmed my heart as well as my body. I enjoyed my stay very much.

Plussat: Very spacious

Plussat: el personal de limpieza y el desayuno muy amables.

Miinukset: Maxx una persona muy prepotente y majadera. trata a los mexicanos muy mal.

Plussat: The Location is excellent. Loved the ambiance very family oriented. Very safe and we loved it so much.

Miinukset: I did not appreciate an employee being rude. Also they can improve with a thorough cleaning of the room.

Plussat: It was a clean, bright, and had friendly staff. I walked in and was in awe. I will be back !!!

Plussat: Close to the airport, kitchenette.

Miinukset: Toilette was loud and running every 30 minutes or so. Close to the airport, you could really hear the planes coming and going. AC/Heat. There was no way to adjust the temperature, it was either freezing or too hot.

Plussat: Everything would have bee nice if there were cameras or guards or some sort of protection at night.

Miinukset: I had my truck stolen at the property and they didn't have any cameras. Apparently, there was a guard at night but maybe he was sleeping or something. No one saw anything. The truck as just suddenly there. The hotel is tucked away in a little corner and I guess is frequented by carnappers. The staff was polite but basically was just given a "that sucks, sorry." I had to ask the La Quinta across the street if they had cameras and they did but, unfortunately, nothing that was pointed at the TownePlace property. I wish I didn't have to have to ask another hotel to maybe see the parking lot. I feel like the hotel should have done something more to be helpful or SOMETHING. Sure, you've got a lot of signs out saying park at your own risk but if you can't ensure my property isn't safe while I stay at your hotel then I will definitely not stay here again.

Miinukset: looks old and outfashioned

Plussat: It took me almost an hour to find the hotel as my gps was not working. The lady at the reception desk was very helpful. She upgraded my room. I was worried about trying to find the car rental place the next morning. She arranged for the shuttle driver to lead me to the rental return and he brought me back to the hotel the night before. I did not have to worry about being late to the airport and missing my flight.

Plussat: The breakfast was good, staff was very friendly.

Miinukset: The pool was too cold to use. The decaf coffee was never hot.

Miinukset: Checking in was AMAZING after this was awful. Beds were where we will never stay there again HARD AND SMALL we understand ,its hard to control guests ,but we called front dest at 2am to take care of a guest whos baby cried for over 1hr and we had someone knocking at our door, bad enough we couldn't sleep. Great cleaning crew Very Friendly. When leaving front desk guy NOT friendly at all and we didn't even say anything about a rough night, he was rude when we asked for a receipt, he proceeded to say well....?! IT WILL BE BLANK!!! This is OK, if customer wants receipt JUST hand one out and be friendly so YOU provide best customer service and even IF beds were uncomfortable THEY MIGHT COME BACK because YOU were great like when we arrived he was not only fantastic we called him unreadable hulk and he was so pleasant in offering fresh cookies.

Plussat: The stay was great. I'm a clean freak so it's hard to pass my "inspections".

Miinukset: The bathroom was terribly small. The door hit the toilet when we tried to open the door.

Plussat: I had a very good experience during my stay, I felt the room very confortable and the internet was very fast. there are only one thing probabely in bad conditions, the sliding doors of the shower, it was broken.

Plussat: This hotel is very clean and updated. Breakfast was sufficient. Rooms were great. Located only 2 minutes from airport and only 15 minutes from San Antonio's major attractions.

Miinukset: Staff sent me to a room that was occupied upon my arrival.

Plussat: There were 2 in the room

Miinukset: Very, oh so very uncomfortable.

Plussat: Staff was excellent. Great breakfasts. Great lobby area.

Plussat: There are few good options near the airport, this is certainly one of them. Good value for travelers. Clean, well maintained and good service. Everything you need at a fair price.

Plussat: Convenient

Miinukset: I booked a king room for my spouse and I, but because we booked through a 3rd party, we were not given a king room and none were available. The room would not cool down, even with the thermostat on 65 the room was warm. The lobby and dining area were entirely too warm to be comfortable even though the weather was mild.

Plussat: The pleasant atmosphere, the cleanliness, the restaurant all added to a great stay in San Antonio while we visited our daughter, son-in-law and granddaughters.

Miinukset: It was a little too far to travel every day from our daughters home, but San Antonio is a large, beautiful, busy city.

Plussat: Service and reception are friendly

Miinukset: We have a problem with some kids made too much noise on the pool which was at the front my room.

Plussat: it was good... however a bit far from the city centre.

Miinukset: Upon check in I was told that because I booked through an online 3rd party they couldn't guarantee my room preference. AND I was told that I just happened to have secured the last room available and I was lucky I showed up when I did. I asked for a king bed, I got 2 double beds and I asked for a non-smoking room and got a room that was surrounded by 'smoking rooms' (why do those even exist anymore?). I usually book directly with hotels - because this is not the first time I have used a third party for hotel reservations only to be treated poorly by hotel staff and/or not end up with what I booked.

Plussat: I had to book this place last minute because my flight got diverted to San Antonio because of storms. For the price I wasn't expecting much, but the place was extremely clean, comfortable and had great amenities. The front desk staff were awesome and let me know that the shuttle could take me to eat at some select places to eat and that there was a Chinese food place that delivered. It's also right next door to a Specs which after a long hectic flight was a welcome development. The shuttle form the airport showed up quickly after I called from the airport. I thought I'd be able to hear a lot of noise and planes from the hotel, but it was surprisingly quiet. If I find myself flying into San Antonio I'd definitely stay there again!

Plussat: Very good customer service, the room was very nice and clean and the breakfast was wonderful.

Miinukset: Construction going on in the lobby very messy looking unorganized. No signs or warning that the hotel was under renovation.

Plussat: Staff was awesome, very nice.

Miinukset: I wish the shuttle ran all night. An airport taxi severely overcharged us putting in a horrible mood before entering the hotel. $12.75 for 1 mile (less than 5 minutes) is terrible. Next time I will walk. The mini fridge in the room reaked of onions. Other than that the stay was nice

Plussat: Close to the airport, free shuttle to & from airport, reasonably priced, surprisingly good continental breakfast, staff was very nice & helpful, room was fairly quiet, bed was fairly comfortable.

Miinukset: Toilet did not always flush very well, bathroom smelled a bit funny, not a fan of the pillows (short & fat) although my wife liked them.

Plussat: Cleanliness, neat room, staff was friendly.

Miinukset: Breakfast was very packed, we passed up the street each time we went back.

Plussat: I love the staff n the commute

Miinukset: I got attacked by bed bugs and they didn't even offer to comp my sayu of n e thing.

Plussat: Location was great, close to the airport, restaurants and a walmart. The room was very nice and clean. Bed was comfortable. The staff was very friendly and helpful with checking in and out. Overall just a really great hotel experience. I would definitely stay there again.

Miinukset: The only drawback was the pillows in our room. They weren't that comfortable, but only a minor setback.

Plussat: Nice and friendly staff, very busy, the hotel was completely booked but check in and check out was very smooth.

Miinukset: The breakfast was very unorganized.. there was no sense of structure and everything keept running the 1st morning...NOT ENOUGH SITTING AREA EITHER the 2nd morning we got up early and made plates to take up to the room. .

Plussat: Not much

Miinukset: Charged $10 for parking for a cheap hotel!! Freeway noise was very loud!! Could not sleep!!

Plussat: Good room at a good price.

Miinukset: Stayed two days. On Sunday breakfast ended at 9:30. On Monday we showed up at 9:10 and breakfast ended at nine. Tons of food left. One man said to take what we wanted but the person handling the breakfast didn't let us. Wasting all that food. Bad form!