San Antonio hotellit North Central

Plussat: We always enjoy coming to this hotel. Good location. Friendly staff. Clean rooms.

Plussat: Bed was Great! After 3 days it felt more like home than a hotel. Had a chance to meet Julian and Pedro during the evening meal on Monday and it was pleasant. Nice touch!

Plussat: Always excellent service

Miinukset: Hotel for what they charge is aging rapidly it is in severe need of a massive remodel rooms although clean smell of age

Plussat: Beds were amazing! !!!

Plussat: Nice hotel, rooms done very well, lobby bar to watch ball game, have a couple drinks and snack after big thanksgiving meal.

Plussat: I loved how everything was so elegant, and I loved the view from my hotel, I would definitely tell my friends about staying in this wonderful hotel .

Plussat: The great service, beauty, indoor pool, and overall relaxed atmosphere of the Omni.

Miinukset: I was not able to get quick coffee, creamer, or snacks without ordering room service or going to the restaurant--which was not always open. Not really a big issue.

Miinukset: The only issue we had was parking. There were events going on Friday and Saturday night which made it hard to find parking. We searched the lot for almost and hour looking for parking and there wasn't any. I think that they should give a heads up to all guest so that if they decide to leave they can plan to be back later or sooner. We had spent an entire day at six flags and want to come back to relax but couldn't because there was literally no parking.

Plussat: Staff was above and beyond. Minor issues were addressed quickly and thoroughly. Serious issues did not come up at all. Staff continuously and proactively offered service, advice and support. Some good restaurants nearby, though shopping was limited. Hotel will drive you anywhere within 5 miles. 15 minutes from the airport (their shuttle) and a $15 Uber ride to downtown sites like the Riverwalk or the Alamo.

Miinukset: Room was a bit older and darker than we prefer, but comfortable and very quiet. Elevators were a temporary problem on Friday night but were fixed by Saturday morning.

Plussat: They provide milk and cookies for the kids along with an activity booklet

Miinukset: The location is hard to navigate off the highway. Not their fault, but it was tricky

Plussat: The hotel has abundant free parking. The lobby and pool areas are beautiful. Our room was very pleasant and comfortable. The bedding and towels were high quality, and the bed comfortable. The employees I had contact with were nice. I didn't eat in the restaurant but it looked lovely. There is a well stocked convenience store in the lobby.

Miinukset: Not having complimentary Wifi is the only con I can think of.

Plussat: Location, parking was easy, very comfortable

Miinukset: That my room was not clean..under bathroom sink was a coffee stir stick that had been there and a q tip on the floor and crumbs in front of tv.

Plussat: The beds were comfortable. The kids had their own TV.

Miinukset: I booked a room w/ 2 queens, but upon arrival was given a room with a king and queen sleeper sofa. The small refrigerator was locked. I guess they didn't want us to steal bottled water and a candy bar? Even though they had my credit card. I called the front desk to request a blanket and ask about wifi. She said she would send me an email to get complimentary wifi and have a blanket sent up. The email never came and I went downstairs to request the blanket again. From what I heard, we got the last blanket. For the most part I felt like I was being treated like a second class citizen. We won't be going back.

Plussat: Really appreciated the cribs provided (we traveled with twins). Great touch on the bag and goodies for the kids. The pools were amazing, and the outdoor movie really added a nice touch.

Miinukset: Unfortunately the room we booked did not have a fridge to keep toddler necessities cold. We obviously booked a business room, evident by the available mini bar, instead of the themed family rooms, but it was still disappointing about finding this out until after checking in. Surprising considering all the kid-friendly advertisements, but did not take away from our experience.

Plussat: Staff was friendly. The manager made sure there was enough breakfast for every one. The beds were confortable.

Miinukset: Pool was dirty. Room smelled like shrimp. Air conditioner didnt work very well. The washer and dryer were not working. Not enough seats during breakfast.

Plussat: Location is good; within 3 miles away from some tourist attractions

Miinukset: Needs to be updated

Plussat: Nothing

Miinukset: The air conditioner didn't work. The power went out and it was blistering hot... just poor customer service

Plussat: Nada

Miinukset: There was a roach in my room And there was no water

Plussat: The beds are comfortable and air/heat work well. Convenient location.

Miinukset: Had issues with staff both times I have stayed in the past month. First time was the cleaning lady ignoring the 'do not disturb' sign on an approved late checkout and the second time was front desk kicking us out on an approved late checkout. Breakfast could use some improvement - everything tasted like sugar including the scrambled eggs and the gravy. The big kicker is the pubic hairs found in the bathroom from a previous guest.

Plussat: That I didn't stay there. I'm serious never stay here!

Miinukset: 1)They over booked didn't have a place to stay. They over book 4 different guest after they had already charged them. 2) Another guest had gone to the manager and said he had bugs crawling out of his kids bed, then flipped his over and found a huge cut in his bed and bugs crawling out of it. 3) When they found me another place to stay they only competed 1 of the nights and made me pay the other one. 4) When I went to go get my refund they took my number down and said they would call me. 3-4 hours later the owner/ manager calls me saying he will not refund me. 5) He started to go into a rage fit and cuss at me. Like he said every thing you could say. Multiple f bombs I'm a stupid idiot for waisting his time. He went on for about 10 minutes of straight swearing at me. 6) Said racial slurs to me like "go back to my country you German b****" . So overall the worst experience I've ever had with any thing ever!

Plussat: Spacious room, comfortable pillows, nice kitchenette. Yummy breakfast, and great loxation

Miinukset: We had a handicapped room, with shower when we took a showers water spilled onto floor. Think it could use some type of lip

Plussat: Although we are not from the area and had no idea where anything was, it turned out that we were a 15 minute commute from everywhere we needed to be.

Miinukset: Ice maker was down and breakfast options could have been better

Plussat: We really enjoy our time at the hotel..the staff were very kind and helpful..will recommend to everyone

Miinukset: Only stay one day ...didn't notice much... Maybe just some smell at the entrance check inn .. but I think it's normal...for places with carpet..

Plussat: Hotel was in an excellent location with plenty of restaurants and stores close by. Hotel also offered free breakfast and staff was very welcoming and friendly and very helpful.

Plussat: friendly and courteous staff. Very good value

Plussat: This hotel is by far the nicest 3-star hotel I might have ever stayed in. Location is perfect, the mid-week happy hour is outstanding, and the hotel was very clean. Even the pool area was nice.

Plussat: It was clean and well kept

Miinukset: Had trouble getting foam pillows and ice. Only queen bed. Meant for single multi day stay. Hard to get to no close exits from loop.

Plussat: Location

Miinukset: No

Plussat: friendly staff, nice rooms

Miinukset: The area around the pool was extremely dirty. Cheetos, beer cans, and empty chip bags.

Plussat: Very friendly assistance at check-in desk.

Plussat: I like the room with kitchen and a lot space.

Miinukset: Before come to hotel, I ask for double bed room; and they said they do have it... after one week later, I come to hotel and told they don''t have double bed room. Everything was so mess up. Therefore, they could give me money back; so give me separate ro

Plussat: Room were clean and comfortable

Miinukset: Everything was just good

Plussat: The staff is super friendly, the rooms are spacious and the beds are very comfortable. Kids loved the pool.

Plussat: Greeting staff nice. Facility comfortable.

Miinukset: Left electric toothbrush behind. Never returned by cleaning staff.

Plussat: The nice guy at the front desk in the middle of the night and how his customer service was.

Miinukset: In the morning the staff was banging on my door yelling at the top of there voice that i needed to wake up and that my "my people" were trying o get ahold of me, and i need to get up soon becacuse checkout time was soon. also the a/c was very noisy and carpet was very nasty !!! dont take your socks off!!!!

Plussat: He room was large and the water pressure was great.

Miinukset: The distance from San Antonio is far. Uber is about $20 to the Alamo. $30 on busy nights.

Plussat: The young lady in the morning was very helpful and was glad to see that they had a laundry room available

Plussat: Beds were very comfortable and the staff was extremely friendly and accommodating. Clean rooms.

Miinukset: Didn't have the room that we booked (same day) available, even tho it was listed online. Bathroom was a bit small.

Plussat: The beds were very comfortable. Clean and modern. the bathroom toiletries great quality. Close to the airport but no airplane noise. Great price.

Miinukset: No continental breakfast.

Plussat: Room was comfortable and clean. Staff responded quickly to issues, particularly the technician in charge of room TVs..

Miinukset: 4 PM check in time.

Plussat: Convenience, close to airport. Has a restaurant

Miinukset: Noise level of doors slamming all night.

Plussat: Convenient drive back and forth to Trinity Comfortable beds and good shower head Easy check-in/out

Miinukset: Noisy in the halls early in the morning Hotel's buffet breakfast over-priced for what you get Hotel's restaurant staff not as attentive as the rest of the hotel staff

Plussat: Friendly staff, comfortable bed

Miinukset: Not enough space in the bathroom, some towels weren’t clean, and hallways smelled like smoke.

Plussat: The lobby

Miinukset: When I got to the hotel they didn't have my reservation. Everyroom was booked and every hotel was booked. I had to drive back home to Houston 3 hours away. They kept my money for 8 days. I used kayak to make my reservation not the hotel.

Plussat: I only paid $70 for two nights which felt like a steal. The pool is great and its a very nice hotel by appearance. You do have to pay for the breakfast but with all the great areas to eat nearby you dont need to worry about that. Very close to a mall and whataburger and in n out are short drives if you want a late burger.

Miinukset: One of the elevators did not work properly. But many elevators can be used. I also felt like the pool closed a little early considering at night it had beautiful lights that iluminated the pool. Could have been very romantic- but since it closed so early it felt somewhat pointless.

Plussat: Quite

Miinukset: Bathroom was not as clean as expected.

Plussat: We booked room great location to North Star mall. We went to concert at Alamo dome actually lot closer to venue . Great stay except when we arrived they'd didn't have any more king size beds . They offered to give money back. Told them did not have time to look fr another hotel. They gave us complimentary. Greatest burnt tickets and we received double bed queen. Other than that was angriest stay .

Plussat: Gym

Miinukset: Room had a very noisy air conditioner. Room key failed multiple times requiring trip to lobby. Walls were thin and could hear other guests all night. Something wrong with soap as it fell apart. Overall, not the high quality Hilton experience I am used to.

Plussat: location, comfort and cleanliness.

Miinukset: room we stayed in had issues with room door. every 10 min or so made a horrible noise kept waking us up. room service supposedly serves breakfast till 10:30pm but when we ordered room service at 9:30pm they said they were out of breakfast food???? probably will not stay again I expected more from a top of the line hotel

Plussat: We love the rooms and how spacious they are. We also love the happy hour and free breakfast. The staff was nice and all the workers were pleasant.

Miinukset: We didn't like that there was construction going on and when we booked we weren't notified. We would have chosen another hotel to stay at. The restrooms are small, they could use and upgrade with more room.

Plussat: There was construction going on, but this hotel served its purpose and more. The beds were conforable and an overall great selection of channels to watch on two different different. Rooms were very clean and breakfast was good.

Plussat: Very nice hotel. We would stay there again.

Miinukset: The water in the tub would not turn off all the way so it continued to drip all night. And it was not a slow quiet drip.

Plussat: Nothing

Miinukset: Filthy rooms Poorly maintained facility Side access area blocked by large bins making it difficult to bring luggage into the lobby area View of elevator mechanics (pulleys, cables etc.) unsightly Needs complete overhaul. Not your typical Embassy

Miinukset: They were remodeling DEMOLITION. Power Jack loud from 9 am to six pm. LOUD and could not sleep late. DUST all over. This was a get away weekend to rest for us. POOR POOR POOR