San Antonio hotellit Northeast Side

Plussat: Pool is lovely, rooms are sparkling clean and cool! Hotel is in a wonderful location and the property is safe and clean!

Miinukset: Nothing!

Plussat: Nice shower

Miinukset: A little crowded in pool and breakfast area.

Plussat: The staff was so friendly and accommodating, they made our stay very special at the Drury Inn. The breakfast selection was great, and the room was clean everyday when we came back! I would stay here again (:

Plussat: Staff were very attentive and helpful.

Plussat: Everything

Miinukset: Nothing

Plussat: Kick back breakfast cleanliness staff friendly location.

Plussat: Customer service at all times

Miinukset: Breakfast

Plussat: Location and nice, clean, comfortable room.

Miinukset: No.

Miinukset: Amazing staff clean and comfortable rooms great breakfast .

Plussat: Nice spacious room, decent breakfast with many options, dinner was great too.. Helpful staff.

Miinukset: I thought it would be closer to six flags and river walk. Bathroom was clean but toilet needed more cleaning.

Plussat: Convenient location, safe and comfortable accommodations, friendly staff

Plussat: Everything was great .

Plussat: The staff was extremely nice!!!!

Miinukset: The elevator didn’t work and the floors were wet and slippery from where kids were running in and out the swimming pool but no signs or no one trying to mop it up!

Plussat: Breakfast was always great

Miinukset: Cleaning people is the worst I ever experience I don't think they ever wash the bed sheets cause the were wrinkles all over them & the carpet was always dirty

Plussat: Clean and confort

Plussat: Locations was good Big rooms Clean

Miinukset: Ac wasn’t as cold Train outside Pool was indoors

Plussat: Great service over all

Miinukset: Nothing

Plussat: Comfy bed and great value and very clean!

Miinukset: Nothing really

Plussat: The complimentary breakfast was great, I loved the waffles. The bed sheets and bed were very comfortable. Everything was clean.

Miinukset: Some days extra trash outside the wastebaskets was not taken. Rooms a bit small

Plussat: Pool

Miinukset: More tables in breakfast

Plussat: It was great for that price

Plussat: Comfortable, friendly staff and great snacks. Bed was comfy and the sheets were clean. Bathroom was also well stocked and clean.

Miinukset: The shower water was lukewarm the next morning. I am guessing this was fluke since it was hot the night before. Maybe a lot of folks using that particular water heater at that moment but it was still warn enough to shower in.

Miinukset: They overdrafted my bank by charging me twice and wouldn’t fix it. My bank is in the negative and they won’t do anything to help even though it was their fault.

Plussat: The pool

Miinukset: Staffs honesty husband forgot wedding ring have not heard back from hotel

Plussat: Comfy room

Miinukset: Had to switch rooms due to 1st room entry door didn't close

Plussat: Nothing

Miinukset: No

Plussat: It was very comfortable.

Miinukset: Not enough parking space .

Plussat: Guy at front was friendly. Room and facility was very clean and room was huge.

Miinukset: Bed was a little hard for my taste

Plussat: Accommodating staff always available

Plussat: It was clean

Miinukset: Hard to turn in from street. Traffic

Plussat: Nothing.

Miinukset: Everything was horrible at this location to the point that I wonder how Best Western could even associate their name with it. Immediately upon stepping out of the elevator the smell of marijuana hit us. When notifying the staff, they did not even care.

Plussat: We stayed one night, no issues, no surprise, exactly what we needed.

Miinukset: Should have gotten another comforter

Plussat: Can’t really say we liked it. There was only one front desk clerk(Jenny) that was very nice and we only got to see her the day we checked out.

Miinukset: The first day we checked in the fridge was not working and we needed it. The front desk clerk was not welcoming at all. When we went to tell him about the fridge he was on his phone made a face like her interrupted him. They switched us room to the second floor. Then we realized there was socks on the floor corner that weren’t ours.The breakfast does not have a variety of food just three things which they said is the only thing they serve. There wasn’t any type of cereal for kids. We had to request for them to go clean the room after they said it said on their paper they had cleaned it. My understanding the rooms were sound proof and I have three children under 7 years old. We got a phone call on our last night of noise complaint when my children were showered and on the bed playing with their tablets. I have stayed at a best western before and have had a better experience. I will not be staying there again we lasted 3 nights.

Plussat: Great staff and friendly

Miinukset: The bed smelled like armpit. We had to remove the sheets and blankets. Not good, especially for the price.

Miinukset: There was weird smell coming into the room. A humid smell from the floor (it seemed). Bathroom door did not shut.

Plussat: I travel alone in a wheelchair and the staff was exceedingly helpful in every way

Miinukset: why ius the accessible room at the very end of the hall

Plussat: The stand up shower

Miinukset: Not all the rooms had a fridge

Plussat: Well maintained for a 2 star, and the staff was great.

Miinukset: Bedspreads were a little worn, but appeared to be clean. The location is not in the safest part of town, but I did not have any problems.

Plussat: Good location

Miinukset: The bed onlybjad two pillows and when I asked for more, was told they didn't have any. The shower only had cold water.

Plussat: The price was good

Miinukset: It had a smoke smell. It is very musty.

Plussat: Staff was amazing, very friendly and professional

Miinukset: The gate from the frontage road is locked so you have to go thru a parking lot to enter the property

Plussat: Poor service Misrepresented Never

Miinukset: Never even replaced most things in 4 day stayp

Plussat: Staff!! Front desk was awesome!!

Plussat: The room is exceptionally clean and modern. Wooden floors and a nice comfy bed and large tv. Really spacious and a great price. Could use a little more water pressure but would def stay here again.

Miinukset: A little hard to get to

Miinukset: Outdated dirty furniture and appliances

Plussat: location to Ft. Sam Houston was great.

Miinukset: A/C didn't work to good, second day we changed to a different room, with A/C that worked

Plussat: Quiet, clean, comfortable and great staff.

Miinukset: Loved everything

Plussat: Bed was comfortable. Everything else was good

Miinukset: Drapes wouldn't close for outside privacy. The wood floors were dirty.

Plussat: The location

Miinukset: The hot room, the non-hypoalogenic soap, the rude staff, the horrible breakfast food choices. Having to leave my room in the middle of the night to change rooms. Dirty pool. Broken phone, broken tv. All around horrible.

Miinukset: Bathtub and sink both were stopped up, drained very slowly. Our room was not freshened up by housekeeping during our two night stay.

Plussat: Location on my route

Miinukset: Pillow smelt like it had been slept on and sheets not changed. Lock on door broken and food in refrigerator the room was not properly cleaned or sanitized before check in.

Plussat: Really nothing the customer service was horrible and they where kinda rude

Miinukset: The fan in the restroom didn’t work it was kinda hot when the sun was up inside the room the people that worked there where kinda rude not very good customer service I found like 4 roaches and they found every excuse not to clean my room

Plussat: Staff members were nice n friendly.

Miinukset: The parking lot is too small

Plussat: Nothing

Miinukset: Everything was horrible. Staff especially

Plussat: Location was good.

Miinukset: The room was out dated, the fridge had beer split in it. Found a pad used in the restroom. No towel's had to ask for some room need light bulbs had to ask for them.

Plussat: Nothing

Miinukset: Staff told us a check out time and then made us get out way earlier and on top of that charged extra.... I so don’t recommend

Plussat: clean

Miinukset: nothing

Plussat: I liked the location. I was clean, but the beds were not comfortable, sorry.

Miinukset: The comfort of the beds

Plussat: The bed was very comfortable. Both me and my husband really enjoyed our stay here.

Plussat: 24hr front desk and breakfast included

Miinukset: f i wanted to stay another night, the front desk told me that i would have to check out and wait til 2pm to recheck in if i was to book with booking.com for a 2nd night!!???? Non sens!!

Plussat: I really liked how big our room was, I was impressed. Staff was really friendly. Water was HOT in the shower. Breakfast was awesome, nice variety. The value for my money was good. Definitely would stay here again.

Miinukset: The hot tub felt good but didn't feel hot enough and jets weren't really strong. We did find some trash initially when we got to our room the first day. Still, not a big deal for us. It was under the curtain. Our bathroom could use some updating with the tub and shower head.

Plussat: Indoor pool and fitness center.

Miinukset: The breakfast wasn’t appealing

Plussat: Friendly staff

Miinukset: Floors were dirty.

Miinukset: When we got back. I was about to shower and I noticed there were no towels in the bathroom. Called the front desk and asked for one but they said they ran out.

Plussat: Better prices and away from 1st floor and elevators! 9 a.m. for ending breakfast is to soon for closing the kitchen. I like to sleep in and didn't make the time.

Miinukset: The shower was clogged, the mini fridge was making a noise and we could hear noises in the kitchen. I think I may look into other hotels for the price I paid. I'm a previous guest many times.

Plussat: The bed was extremely comfortable, and the breakfast was scrumptious.

Plussat: The lady in charge of the breakfast was nice. That’s about it.

Miinukset: We stayed at the hotel for 4 nights, they never changed our bed sheets, nor fixed our bed. I knew they were the same sheets since they had some red stains. Within our stay they hardly got the trash out or restocked us with towels. I wouldn’t recommend it. It was a cheap price. So, I guess “you get what you pay for”.

Plussat: The air conditioner blew some very cold air.

Miinukset: hand towels were dirty, and the carpet had spilled spots that hadn't been cleaned up. Parking availability sucks!

Plussat: The price was good nd my daughter loved breakfast

Miinukset: Didnt like the air. I was hot. They gave me a fan but I was still hot. I couldn't watch HBO

Plussat: The staff here is very helpful and very conscientious but the facility just isn't clean.

Plussat: Indoor pool

Miinukset: The staff was extremely rude!!!! From the moment I got therw to the moment I left. Rude rude rude. When I got up for breakfast, because everyone knows thats the "best" part of an away from home stay n a hotel... The staff I could tell and see were just STAIRING at me whispering to eachother. After some time a MAID came up to me and asked me very rudely to leave. When i asked why she told me that the breakfast was for people who payed to stay there................. I told her I was staying there pulled my room card from my pocket showed her.... And way the Arab dude yall have working at night..... No help.... I'm all for equal opportunity employment but can yall at least get someone who understands my questions and concerns when arriving at 1am..... Tired... Worn..... Just thinking about this whole thing gets my blood boiling.... How rude of u people to judge the way I looked at 6am while eatting. And judging me to look "as I don't belong" even if u didnt have a room there let me eat. Its powered eggs..... That btw ur staff had more of then anyone else.... Thats why yall will continue to struggle ..... Because u don't give back... U take and take and take and when givin the opportunity to give back y'all falsely accuse people of stealing free food so that you can fill your own stomach.

Miinukset: Ac wasn't very cold