San Antonio hotellit Downtown

Plussat: Fantastic service, and well-appointed all-suite hotel. The hotel exceeded expectations, and was truly a great value.

Miinukset: An included breakfast would have been great, but I knew this was not included when I booked, so it doesn't diminish my opinion whatsoever.

Miinukset: I thought it was closer to all the restaurants on the Riverwalk.

Plussat: nice "earthy' atmosphere and location love the suite option

Miinukset: very expensive valet parking and no self parking lot poor room service options and other snack options no balconies or windows to open poor ventilation in rooms small pool and hot tub broken

Plussat: The suite was great - nice sitting area, spacious bathroom, good bedroom and everything worked perfectly. The hotel's location is directly on a loop of the riverwalk which is good because it puts you right into the attraction, but is not on the main section so it's much quieter and easier to find a dining place. Parking is available across the street from the hotel and the street itself is not as busy as those nearer the Alamo.

Miinukset: Parking at the hotel is a ridiculous $36/night and they charged for two parking spots for our two motorcycles even though we actually had both bikes consolidated out of the way in the valet area not even in the parking garage. That was irritating. The hotel staff were polite but very cold and decidedly unfriendly. Don't believe I did anything to be offensive or difficult - I didn't even argue about the parking issue - but all of the desk staff (two in the evening, one in the morning) gave the impression they had much better things to do than speak with me.

Plussat: The room was considerably larger than I expected, with a separate sitting area. Everything was clean, and in good condition. The regular price was fairly expensive, but I managed to get a reasonable rate through Expedia.

Plussat: very clean, great location, friendly staff,

Plussat: Nothing such to like

Miinukset: I feel it’s over priced and not worth for 100$/ night poor room service and not much options for food

Plussat: Staff was AWESOME

Plussat: Made a special stop at the river walk on our five day trek from Pittsburgh to puerto Vallarta Mexico. Stopped to enjoy the beautiful view and exeperience the river walk. The resort was absolutely gorgeous. Unique with design, very friendly conceierge, and beautiful room layout.

Miinukset: Our one and only critique, and rather silly at that, after pulling in with our vehicle and stopping at the front valet, the attendant seemed almost shocked when we said, yes we would like you to park the car, and replied with an almost doubtful "are you sure? Wouldn't you like to hear the prices?" Though I'm sure he was just trying to do his job and avoid later frustration, the tone in which he asked us the question was borderline offensive. Young man if we can afford to stay where we are staying we certainly assure you we can afford to park.

Plussat: The staff was very friendly and accommodating!

Miinukset: The fee for parkig at the hotel was ridiculous, $36 per night.

Miinukset: The front desk staff was unprepared and it to over 45 minutes to check in

Plussat: Location and large size rooms

Miinukset: Issues with hot water and terribly slow and incompetent valet

Plussat: Convenient location

Miinukset: Price and water pressure is not good

Plussat: The facility and view was incredible!

Miinukset: No hand soap or makeup remover wipes.

Plussat: The location of this hotel is perfect. Literally right on the riverwalk, and less than a bock from the Alamo. The lounge had an excellent performer.

Plussat: Good location, nice Riverwalk access.

Miinukset: Beware when booking that your room doesn't face the noisy atrium. Ours was just above the mezzanine, RIGHT ABOVE, where breakfast events for 150 took place. Our final night there was a very loud, very bad band. Key access in elevators was a hassle.

Plussat: Very happy

Miinukset: View of ally

Plussat: The staff was excellent. Everyone we encountered was friendly and helpful. The breakfast was excellent with a great variety of choices.

Plussat: Hotel was beautiful and very well kept. The staff was excellent, very polite and helpful

Miinukset: The room was very nice but small. Since we did not spend a lot of time in our room it was not really a issue

Plussat: Location was perfect for what my Wife and I wanted to see and do near San Antonio Riverwalk.

Plussat: The location is great. The room was comfortable and clean. Staff was great. Hotel is very nice.

Miinukset: Prices in the hotel bar and restaurant were too high. $18 for a mixed drink is ridiculous. Breakfast was expensive also. You can leave the hotel and drink and eat nearby for much less. The Starbucks area had better prices and the quality was good for breakfast. The pillows and the bed were hard. Not the most comfortable.

Plussat: Location Cleanliness Accommodating Friendly

Miinukset: Cost for parking

Plussat: Location and the rooms are fabulous.

Miinukset: It's ridiculous to charge people $4 dollars for a candy bar, just because you can. I mean, c'mon.

Plussat: Terrible.

Miinukset: Tv channels didn't work. No cell service in my room. No WiFi in the room either. Staff at front desk went out of his way to be more than incredibly rude when I had pre paid for 4 nights but left after 2 nights just to get out of there.

Plussat: Everything was excellent and you could text the staff at any time and they'd sent whatever you needed your way.

Miinukset: You have to pay to play! Wifi , $45/night parking, etc....

Miinukset: Convention facility is dated

Plussat: Location. View.

Miinukset: Shower needs updating. But other than that it's a great hotel.

Plussat: Location

Miinukset: Valet parking is costly

Plussat: the look, the coziness

Plussat: Ease of checking in and out. Location for the Alamodome and New Year's Eve festivities.

Miinukset: No

Plussat: Location was Great. Accomodations were very good.

Miinukset: The furnishings were not what we expected in a 4 Stars hotel bath. And the idea of charging for the little things says cheap not luxury. The little things should always be included in a luxury hotel as complementary

Plussat: Close to river walk and restaurants

Plussat: Breakfast was just so delicious the room was very clean and confortable

Miinukset: Wifi was just terrible and the only thing I can think of is I had a awesome view on the 18th floor but then my second day they had to move us cuz of some kind of leak so got moved to the 10th floor wasn't as good of a view but they did give me free lunch at the restaurant and that was very delicious as well over all had a very pleasant time at the hotel. Nathan v Garza

Plussat: The room I received (king) the view was of the city so beautiful at night ! The room service was fast ; food was great . Staff was very nice welcoming and friendly

Miinukset: N/a

Plussat: Nothing

Miinukset: Service

Miinukset: A lot of noise at night, they don't let me sleep, the towels look like sandpaper that tore my skin, the dirty bathroom with mold and abundant dust on the banks, lack of hot water, I had to wait 8 minutes for the water to get warm, líes offer.

Plussat: Service and Room

Miinukset: Not have vending machines. No way to get anything to drink after 11: o’clock pm .

Miinukset: Being an older hotel, the ac & heating did not work well. We had to request a floor fan for coolness at night

Plussat: Hotel was central to downtown, with Alamo directly across street. Hop-on-hop-off, horse & buggy, and streetcars all in front of hotel. Riverwalk was an easy block away, and shopping mall access on one side.

Miinukset: Room was colder than desired, because the hotel is unable to provide either A/C or heat, on demand. Central unit can provide only one, depending on the season. Parking was only valet, unless one finds a nearby park garage. Parking was a bit pricey at flat rate $28 per day, but visitor could come and go with no additional cost (except expected tip). The room was a tad bit smaller and less luxurious than one might find in newer (and pricier) hotels, but I opted for the historic feeling.

Plussat: We did not get breakfast because the Sunday Brunch was too expensive.

Plussat: Location is perfect...right adjacent to the Alamo and the Riverwalk. Walking distance to the Riverwalk as well as many restaurants in the area. A historic hotel that lives up the billing of an old-school experience.

Miinukset: The only thing would be the climate controls. It's an older hotel, so central A/C-heating is available. Room was a bit chilly, since it was January, but it was bearable. And, the bathroom is a bit small...really made for one person, but it wasn't a big deal.

Plussat: Nothing. Bad hotel.

Miinukset: persistent payment issues: 1. wanted to bill off the payment for the whole period /4day/, although according to the rules they could only for a day - $ 230 2. twice bill off at 295 / instead of once $ 230) 3. Bill $ 650 instead of $ 643. to claim a refund - re-bill off $ 643 15 business days passed - $ 295 has not yet been refunded. hours of calls and emails. I dont understant where they return my money. about the hotel - not comfortable bath. it's cold - a historic hotel, so neither heating nor air conditioning. there was an influx of guests - there were no blankets. I do not recommend.

Plussat: The hotel is a beautiful historic landmark and the location is great.

Miinukset: Very poor service at this hotel. I had book three nights through booking.com, upon arrival I was given cheaper room than what I had paid for. I was told that was because I had booked through an online service and therefore they had no obligation to even give me a room at the hotel. My friend had booked directly with the hotel and she checked into the room she had booked and was given two free drink coupons for the bar at the hotel. My room was extremely cold. The heather was not working in the room. I asked for more blankets. It took several calls and hours just to get one small blanket. Each morning I talked with the front desk about how I wasn't able to get a night's sleep due to the room being so cold at night. Finally the last evening I was able to be moved to a different room, equivalent to what I had originally booked and I was able to get some sleep. The first room was extremely cold with draft from the windows, no curtains and a very high ceiling. The staff was not listening and ignored my requests with the excuse that they had no obligation to me because I had booked on line.

Plussat: Very central to river, Alamo, mall and conference center

Miinukset: During the day the 'spin cycle' sound of a clothes washing machine was noticeable. Stopped at night.

Plussat: We liked the historical value of the hotel

Miinukset: This hotel is very loud. You hear every other guest in hallways and next to you

Miinukset: it was cold in room

Plussat: Very nice and location is great . Coffee at breakfast is the best I have ever had!

Miinukset: No

Plussat: Nothing

Miinukset: Everything