San Antonio hotellit Downtown

Miinukset: Only valet parking. Inconvenient for us

Plussat: Location

Miinukset: Elevator use was impossible, walked down stairs from 15th floor with luggage.

Plussat: My room was very nice and had everything I needed for the week. I had a fully size fridge, microwave two desks and a separate room. It was nice to walk outside the hotel and be directly on the Riverwalk with great restaurants like Macy's, Ritas on the River and Iron Cactus just a few steps away. In the evening the hotel offers three free adult beverages with "snacks" but it could easily be a meal. We had chicken strips, salad, pasta and a baked potato available most evenings. The Air Force sends me here for training once a year and I look forward to staying at the Drury Plaza.,

Miinukset: My dresser was difficult to close, but it didn't bother me enough to report it until I checked out. No other complaints at all.

Plussat: Excellent hotel near the heart of the riverwalk.

Plussat: Great breakfast, lovely bathroom, comfortable beds.

Miinukset: Very slow elevators. Unfortunately we were leaving the same time a large group from a convention was checking out and the 3 elevators could not keep up with the demand.

Plussat: Enjoyed the kickback and proximity to riverwalk.

Miinukset: they charged my card $482 dollars for parking when it was only supposed to be $46. Took them a week to refund the money and then they still charged me for the parking!! What a joke! Where is the coustomer service?

Plussat: I was very surprised that not only did I get free breakfast with my stay but also free dinner (buffet) and 3 free happy-hour drinks each day! The staff was friendly (sometimes almost over-friendly), and the location was perfect. Highly recommend.

Miinukset: Room smelled like chlorine when I came in, and the water tasted heavily chlorinated. The room was a bit poorly lit, and the windowsill outside the room was consistently overrun with pigeons. Glasses as opposed to plastic cups would be preferred (for the environment), and a safe to lock up valuables would have been nice. (I prefer not to have to take my passport with me everywhere.)

Plussat: Cyn from the front desk and Michael at the concierge desk were fantastic! They helped make my stay amazing!

Miinukset: I thought it was closer to all the restaurants on the Riverwalk.

Plussat: Very clean. Polite, professional staff. Wife enjoyed the spa and the gym is very nice. Good location for visiting all of the tourist spots in san Antonio.

Miinukset: No hand rails in the bath tubs/shower. Fell twice getting into and out of the shower. Sides of the tub are very high. Too many children running around the halls unattended, noisy. No frig or micro wave in the room. Onsite food and drink is very expensive. Ice machines are far apart on the floors. no vending machines for late night drinks/snacks. Valet parking is very expensive. View was nothing spectacular because of the trees surrounding the hotel.

Plussat: nice "earthy' atmosphere and location love the suite option

Miinukset: very expensive valet parking and no self parking lot poor room service options and other snack options no balconies or windows to open poor ventilation in rooms small pool and hot tub broken

Plussat: The suite was great - nice sitting area, spacious bathroom, good bedroom and everything worked perfectly. The hotel's location is directly on a loop of the riverwalk which is good because it puts you right into the attraction, but is not on the main section so it's much quieter and easier to find a dining place. Parking is available across the street from the hotel and the street itself is not as busy as those nearer the Alamo.

Miinukset: Parking at the hotel is a ridiculous $36/night and they charged for two parking spots for our two motorcycles even though we actually had both bikes consolidated out of the way in the valet area not even in the parking garage. That was irritating. The hotel staff were polite but very cold and decidedly unfriendly. Don't believe I did anything to be offensive or difficult - I didn't even argue about the parking issue - but all of the desk staff (two in the evening, one in the morning) gave the impression they had much better things to do than speak with me.

Plussat: The room was considerably larger than I expected, with a separate sitting area. Everything was clean, and in good condition. The regular price was fairly expensive, but I managed to get a reasonable rate through Expedia.

Plussat: very clean, great location, friendly staff,

Plussat: Staff was AWESOME

Plussat: Made a special stop at the river walk on our five day trek from Pittsburgh to puerto Vallarta Mexico. Stopped to enjoy the beautiful view and exeperience the river walk. The resort was absolutely gorgeous. Unique with design, very friendly conceierge, and beautiful room layout.

Miinukset: Our one and only critique, and rather silly at that, after pulling in with our vehicle and stopping at the front valet, the attendant seemed almost shocked when we said, yes we would like you to park the car, and replied with an almost doubtful "are you sure? Wouldn't you like to hear the prices?" Though I'm sure he was just trying to do his job and avoid later frustration, the tone in which he asked us the question was borderline offensive. Young man if we can afford to stay where we are staying we certainly assure you we can afford to park.

Plussat: The staff was very friendly and accommodating!

Miinukset: The fee for parkig at the hotel was ridiculous, $36 per night.

Miinukset: The front desk staff was unprepared and it to over 45 minutes to check in

Plussat: Location and large size rooms

Miinukset: Issues with hot water and terribly slow and incompetent valet

Miinukset: I got an upgrade to another room and it was awesome there on out

Miinukset: No free wifi

Plussat: Loved the view and the costumer service! Had a great time! The rooms were clean and quiet!

Plussat: Staff, service, room, and the hospitality was awesome.

Plussat: Great location, very nice and clean. Great customer service.

Miinukset: No parking

Plussat: We stayed river side and enjoyed the balcony view and relaxation. All employees were extremely kind and considerate! Thanks for a wonderful stay.

Miinukset: Parking was too expensive.

Miinukset: Seemed to have difficulty getting auto from valet parking. Took 50 minutes one time.

Plussat: Love the location and the facility. It was very clean and very comfortable and we had a blast. It's near every type of food you can think of!

Miinukset: Parking is terrible. Traffic does not allow you to easily park and you have to park on the 7th floor or above. That costs $29 a day! If you want Valet, it's $42 a day. Absolute headache.

Plussat: Location was right no the river. Beautiful Lobby Rooms were very comfortable, awesome view of the tower.

Miinukset: Valet Parking was $37 + Tax = $40.00!

Plussat: Everything, but the outdoor smoking areas were in direct sun or behind pool area that had no air.

Plussat: From the complimentary brunch at Ruth Chris, to the friendliness of the staff, i am impressed everytime i come here.

Plussat: Beautiful view. Very peaceful.

Miinukset: Didn't realize there would be 60$ charge for parking

Plussat: I loved the location. Steps from the river and the mall.

Miinukset: My room had way too much wear and tear. The head board was all scratched up. The tub has cracked and rusted and was clogged up the water would not drain when i took a shower. The door handle was at 5 o clock instead of 3. The room did not feel like a Grand Hyatt room. It felt like i was at a cheap hotel. I suggested to the manager that that room should not be occupied untill it get fixed.

Plussat: The service from the hotel was very much as I would of expected. As soon as in pulled I to valet, the valets were very kind to not only greet and open the door, they immediately unloaded the car and took me inside to check in. With warm greeting from the staff, I was very impressed with how clean the entire hotel was in addition to the room. Great service and defiantly will be back

Miinukset: One if the employees seemed to have a little bit of attitide considering that all I asked for was to have shaving cream sent to my room. Other than that, everything else was fine.

Plussat: Very nice accommodations.

Miinukset: Breakfast buffet was understaffed, was not explained properly

Plussat: The staff was very friendly, helpful, and professional.

Miinukset: Train noise in the early morning hours outside the hotel and noisy visitors next door and down the hall.

Plussat: Almost everything.

Miinukset: The fact that self parking beneath the hotel costs $30 a night!

Miinukset: The room was small and we couldn't even upgrade

Miinukset: I didn't like that when checking in they ask for my credit card again after I had already paid $857 online. Not knowing that valet was not included they kept trying to swipe different amounts to charge and blocked my card for suspicious faudulent charges. Terrible communication cuz they could've asked me what card I wanted to use, nothing. Also valet customer service was horrible while my sister was arriving in her vehicle with my nephews she asked for help carrying her luggage off and was ignored by valet. He could've called someone for help, but definitely not worth the money, never again

Plussat: Location is adjacent to convention center, staff is very professional and strives to make you feel welcome. Rooms are clean and everything worked.

Miinukset: Rooms are dated with sound transmitting walls. Amenities are business travel grade without the higher end amenities expected for the price.

Miinukset: The construction limited the entrance to a single, slow, temporary, small elevator to the check-in counter on the second story. Hotel services were limited to a makeshift bar and restaurant.

Plussat: Great location since we could walk a block and a half to the majestic theater. Beautiful room, nice view, but the restaurant was closed for dinner and the breakfast was $63 dollars.

Miinukset: Great location since we could walk a block and a half to the majestic theater. Beautiful room, nice view, but the restaurant was closed for dinner and the breakfast was $63 dollars.

Plussat: I liked the friendliness of the staff, the attentiveness of the staff always willing to help. Hilda the housekeeper kept the room cleanliness very well and orderly. I am happy with my experience. It was a great location right on the river walk.

Plussat: Staff was unprofessional. Check in was at 3, we got there at 7 and the room still wasnt ready. While we waited for 45 minutes we had to get dressed in the public restroom and my girlfriend had to straighten her hair in the hallway because there was no outlets in the restroom. After we finally got our room we had to rush to the spurs gsme that we had planned and ended up missing the first quarter all because of the staff at the hotel. We decided to switch hotels the next day. Other than that the hotel was really nice looking.

Plussat: We have traveled often and frequently. We arrived and found that the best service, ambience, and dining was apparent. Our room was perfect, room for our luggage, etc. Can't wait to return.

Plussat: Everything was great. The staff are all amazing and go above and beyond to make your stay even better. I will definitely be coming back. The only thing that was annoying was how exspensive the things were in your room mini bar.

Plussat: Location was great

Miinukset: Kind of dark interior needs brightening.

Plussat: Bed was comfortable

Miinukset: Bed corners are very dangerous, I end up with bruises because bed woods expand from mattress and you can hit your legs easily unless you are very careful. I had the opportunity to talk to other guests and they complain about the same dangerous corners. Bathroom have to many gabs on counter and your personal products can fall while cleaning is happening and you will never find them. If your leave something you have to go to a website to file lost and found. That is very far from what is the main reason of hotels, customer service...... Very poor in that part. Most rooms the city view is the windows of the next building.

Miinukset: We waited 30 minutes for our car after check out. CALL AHEAD...way ahead!

Plussat: The location, the staff, the great breakfast, and comfy room

Miinukset: Nothing

Plussat: The staff and the place are great !

Plussat: We really appreciated the location of the hotel, it was really convenient in that sense, it was within walking distance to many attractions and restaurants. The staff was also really friendly.

Miinukset: Almost everything was perfect, but it would have been nice to have a mini fridge in the room to store our own food and drinks. Also one of our beds was squeaky and that made it uncomfortable to sleep on so better beds would have been nice.