San Antonio hotellit Downtown

Plussat: The staff is really attentive. They are right in top of things...the house keeper would make sure if we waited for elevators she told us it's better to go up since it's empty and it's easier to come down and pushed a button to make one come faster.

Miinukset: Valet! The staff was great very nice but we have never ever paid valet and have waited so long. I mean leaving and coming. Sunday morning we waited for an hour I'm not lying. When we checked out we made sure to get up early to avoid that.

Miinukset: There was no wine bottle opener

Plussat: The location is prime! Our view of the Cathedral is fantastic and the rooms are always clean. They do offer free breakfast and drinks in the afternoon.

Miinukset: The valet sometimes seems understaffed especially on Fridays but the staff is friendl. Valet did have an accident in my sisters car on the day of her wedding.

Plussat: I loved the history of this hotel. The top floor pool was amazing!

Miinukset: The indoor pool was colder than expected.

Plussat: Excellent place to stay, great breakfast

Plussat: Breakfast was great. The food was warm, plentiful, and had good flavor. Great choices of items to choose from.

Miinukset: The coffee wasn't the best flavor. everything else was good

Plussat: Terrible hotel. I did not like anything about it

Miinukset: The hot water did not work so I was unable to take a shower. Maintenance came and it worked temporarily then started to not work again. It took nearly 2 hours to get our car from valet on Sunday at check out. They said this was normal. Staff was not help

Plussat: Location staff and clean

Miinukset: Breakfast same every morning

Plussat: Breakfast choices were very good, Getting to the places we wanted to go was easy.

Plussat: Everything was great. We got an upgrade once w the staff found out it was our Anniversary.

Plussat: Breakfast was very good. Staff very nice. Overall was fantastic. Want to come back.

Miinukset: Bathroom was not completely clean and finished.

Plussat: Hotel is right by the river walk so you don’t have to walk far before you get to the shops and activities.

Plussat: Just amazingly Beautiful Staff was incredible

Miinukset: Valet 45 a night

Plussat: The decor was stunning

Plussat: The beds were wonderful. Rooftop pool had an amazing view. Room service was kind and gracious and cooked us something at 3AM without any complaining which was very nice of them. Breakfast was nice. The entire hotel is stunning and we really enjoyed just walking around and looking at everything.

Miinukset: You definitely need the in room speakers to connect to bluetooth so you can hook up your phone. For a hotel that's more than $300 a night, I feel like that's something that shouldn't be overlooked. The mini bar we had in our room was not even remotely cold at all. I suppose I should have called down but we were only there for a short stay so I didn't bother even though we did take a few things from the mini bar, we just accepted that they weren't going to be cold.

Plussat: Rooms were spacious, bed was so comfortable

Plussat: Food was good

Miinukset: Had a total of 3 different rooms over course of 2 night stay. Phone and safe did not work in room 1. Second room bathroom covered in ants and bathroom not clean. 3rd room fine. Changing rooms twice took sometime. Lots of urine from homeless.

Plussat: What a beautiful place to stay. And the staff is so friendly. We came fir our anniversary and we were unexpectedly surprised with a nice suite and champagne on ice in our room with a nice nite attached.

Plussat: The hotel is beautiful, but not on riverwalk its surrounded by homeless people and construction. At 10:00 pm the fire alarm alerted we all had to evacuate the building twice after the scare we walked to riverwalk just to come down.

Miinukset: Hotel parking is 45.00 we were charged for two nights.

Plussat: Atmosphere was great.

Miinukset: Overpriced for what you get. The hotel was supposed to comp my breakfast and didn't.

Plussat: The hotel was amazing. This was our second time here and it never disappoints. Beautiful rooms and beautiful view at the rooftop pool and bar. We will be back for sure

Miinukset: No ice machine.

Plussat: Loved the room very comfortable My husband would have liked a coffee pot in room though Loved the food at Rebelle it was outstanding!

Plussat: The character of hotel

Miinukset: No

Plussat: Its a nice hotel and clean facade.. So close to everything like restaurant and shopping mall. Its a walking distance..

Plussat: Balcony ,location

Plussat: Location can't be beat. Rooftop pool is a nice touch. Cafe right on the riverwalk is great for happy hour.

Miinukset: paid for a riverwalk view, but it's nearly impossible to see. I wouldn't spend the extra money for it.

Plussat: Well, I liked it pretty good, I guess. That big 'ol pitcher winda' was cool. An the room had hot an col' runnin' water, and one of those new fangled ' water closets ', all shiny an white. The feather bed was right comfortable, and they even had a tv.

Plussat: Place was very clean and staff was very friendly. Great location if you are planning to visit the river walk.

Plussat: Close to everything

Miinukset: Hard beds and sensor light sux!

Plussat: Convienent location to the convention center and the riverwalk out the bottom floor was great

Miinukset: The $45 dollar a day to park fee. That is rediculous. I could have parked in a near by lot for a lot less. Being from Texas and wanting to come visit again, it would make me seriously think about staying at this hotel with a price tag of nearly $300 dollars a night.

Miinukset: Food and parking in the hotel cost wayyy to much

Plussat: The location and view were great. Loved the balcony overlooking the river walk and the city. The room was a nice size, with comfy king bed and arm chair. Also liked the elevators, which zip you to a specific floor with every trip, rather than stopping a million times.

Miinukset: Honestly: who pays for wifi these days? Had I noticed the lack of free wifi, I would have booked elsewhere. Less critical but still annoying: the coffeemaker was super cheap. Still: bonus points for decent coffee packs and plenty of creamer.

Miinukset: A lot of noise at night, they don't let me sleep, the towels look like sandpaper that tore my skin, the dirty bathroom with mold and abundant dust on the banks, lack of hot water, I had to wait 8 minutes for the water to get warm, líes offer.

Plussat: I did not like I was charge $75 for parking just because I drove a truck I was not told about that extra charge and I want it refunded

Miinukset: An extra charge for parking was ridiculousI will not be back

Plussat: I loved the many options for dining and exploring San Antonio nearby. It was a nice hotel and a nice location.

Miinukset: However, the staff member who checked me in seemed bothered and unwilling to help. I wish I had made note of her name. This was odd because I was greeted kindly by everyone else at arrival and during my stay. She may have had an off period or just not in a good place. She wasn’t warm or welcoming and I almost felt like I was not welcomed. I dismissed it as her having a bad day. After checking in, I made a request for WiFi password since I’m a new Hilton honors member, something I opted in after I had booked the room using booking.com. I saw the benefits of the membership and thought I’d like to utilize it next time I am booking. I did not get a password and I did not get a reply to my message sent to them via booking.com communication. I imagine it would have been best to call front desk but at that moment I was not in a hurry and instead sent email. No response. So maybe checking in with clients about WiFi access at checkin would be helpful. There was no mention of it during check in which again I found odd. I’m usually informed of WiFi access or of limited connection and offered a package for my time stayed. In the past Hilton’s, I’ve also been offered the option for other things such as breakfast, upgrade room, etc. This Hilton did not offer and instead I asked about a possible change, i was not replied to. I almost felt that because I used booking.com, I would not be fortunate to receive same additions , requests or amenities as others. I hope they or this individual does a better job of treating all guests equally. You never know who you might be leaving an impression on.

Plussat: The location, u can step right onto the riverwalk

Miinukset: I didn't like that there is no free wifi

Plussat: Safe hospitality good security inside and outside best service ever staff was very helpful Thank y’all very much

Miinukset: Ice machine on 6th floor not working

Plussat: Excellent location!

Miinukset: Speedier check-in

Plussat: Bed was very comfortable.it was very relaxing and pillows were fluffy.

Miinukset: Paid for garage . no complimentary breakfast.

Plussat: Location

Miinukset: N/A

Plussat: Coffee in room not good but in restaurant excellent. Food was great. Service great too. Corey at breakfast really nice and pleasant. Reception really helpful as well. Location cannot be any better for tourist attractions. Would definitely recommend

Miinukset: Nothing hard to fault

Plussat: Everything

Plussat: The staff, location, price. Room.

Miinukset: Slippery tub.

Plussat: The friendly and helpful staff, the valet parking was super easy. The hotel is in a great location. The room was clean and the beds were comfortable . Would definitely stay here again.

Plussat: Location

Miinukset: Parking and breakfast cost

Plussat: Location, breakfast, clean, comfortable.

Miinukset: The cost for parking

Plussat: The bed was okay.

Miinukset: Nothing

Plussat: the breakfast was wonderful, very close to the main riverwalk, alamo, and shopping. I would stay here again

Miinukset: The parking rate seems little steep, we went to the city garage, couple of blocks away, for the 10 flat rate instead of paying over 30 a day.

Plussat: Please see above comment.

Miinukset: Staff was so attentive and helpful! The Royal Club Lounge staff were especially attentive to all guest requests and the variety of food was excellent. Front lobby staff and bell hop staff were friendly and gave excellent suggestions for various destinations within the River Walk area. Room staff for the 23rd floor were attentive to every aspect of the room and were also very efficient and friendly as I stayed in my room for much of the morning hours. Overall, an enjoyable experience with a superb value by including Lounge accessibility. Will return soon ... LRW. :)

Miinukset: a/c would not keep room cool

Plussat: Beautiful colors and decor. Perfectly clean!

Plussat: The facility was wonderful. The parking garage felt very safe, and the staff was kind and helpful.

Plussat: Good rooms, good location

Plussat: Room was nice and clean, beds were amazing

Miinukset: No couch bed in the room, for the amount i paid i expected a couch

Plussat: All

Miinukset: Nothing, we satisfied.

Plussat: The rooms are very nice and clean.

Miinukset: The price for a 1 night stay was too high.

Plussat: Love the location and updated rooms. I’ve stayed many times over the years.

Miinukset: The A/C didn’t seem to cool the room at all. It was uncomfortable trying to sleep with minimal air.

Miinukset: The beds are the worst. And it said breakfast included we went looking to find this breakfast and then found out it was back. On the floor we was on know one told Us this when we checked in.

Plussat: Location

Plussat: Very quiet room, quiet floor, very easy to get to, everything in working order, absolutely no problems or surprises

Miinukset: No