San Antonio hotellit Northwest Side

Miinukset: The service. I wasn’t happy with the fact that I had to tell the maids to please be more quiet. And out ac wasn’t working

Plussat: Location

Miinukset: Carpet

Plussat: The friendliness and helpfulness of the staff.

Miinukset: Absolutely nothing.

Plussat: The front desk took care of my problem of kids pounding on door late night.

Miinukset: Some kids pounding on doors late at night

Plussat: Excellent stay! Nice large, quiet rooms, convenient location, friendly staff, great happy hour and breakfast every day, easy check-in/out, convenient parking, a little pricey but overall a beautiful facility.

Miinukset: The beds could have been a little firmer for my taste, our unit fridge made a squealing noise.

Miinukset: Breakfast could be better. Happy hour was great!

Plussat: Everything . The free drinks and kids popcorn and sodas

Miinukset: Nothing

Plussat: Very nice hotel, clean, convenient neat LA Cantera/Six Flas area. Restaurants nearby, close to hwy.

Miinukset: The hallway was dirty and smelled of smoke. The general public areas were dirty and worn It was overpriced.

Plussat: Had never stayed at a Drury before. We will for sure stay here again on our next trip to San Antonio! It was great!

Miinukset: Nothing bad to say!

Plussat: friendly staff, good food, clean room

Miinukset: no

Plussat: All the amenities and friendly staff

Miinukset: None

Plussat: Very nice and clean

Miinukset: I like everything

Plussat: This was a nice place before it was taken over by Bluegreen. Now it's understaffed, and poorly managed

Miinukset: My car was broken into when it was in valet. It happened at 10:30 pm, and they didn't tell me until the morning when I got my car. They said they decided to wait until the morning instead of alerting me immediately. They also said they heard the alarm, ran over there immediately, and they got away already. They didn't call the police and decided it wasn't important enough to contact me immediately. The valet employees told me this is a common occurrence. The Valet Manager and Hotel Manager offered zero help and just denied everything saying they're not liable.

Plussat: Beautiful

Miinukset: Parking is 35$ Extra fee 25$.Free parking is very far away

Plussat: location

Miinukset: Check out is 10 am even though it states 11 am on the room door. Staff fairly haughty.

Plussat: Room is lovely, comfortable and clean. Staff was friendly and helpful. Grounds are lovely.

Miinukset: In order to self park, you have to take a shuttle from a satellite lot. Also, I was hit with a $25 resort fee, which was disappointing.

Plussat: I love the seclusion and the location of the property. Staff was very helpful.

Miinukset: We had several pending charges placed on our account that couldn't be accurately explained. The receptionist could only say that it was probably a mistake that we were charges the wrong price at first and the charge would eventually fall off

Plussat: Staffs are super friendly and very helpful. The room is very clean and nicely decorated. Great location if you want to be close to Six Flags. Yogurt parfait from breakfast menu is super yummy!

Miinukset: Fitness center has good equipment but needs better maintenance. The set up feels more like fitness for an apartment complex than a 4-5 stars hotel. Drinking machine ran out of water and I didn't see anyone refill it at least until I left. For claiming to be a 4.5 stars hotel but does not have a room service, I think it is a bit overclaimed.

Miinukset: The pool was full of green algae all over walls and steps

Miinukset: Didn’t refill coffee creamer or cups and room was a bit dirty. Valet was not worth the money

Plussat: The cleanliness and comfort of the beds

Miinukset: I did not like the early check out time at 10 a.m. All other hotels do a late check out at 1

Plussat: Great location. Hotel provided a congratulations champagne and chocolate covered strawberries. Really thoughtful.

Miinukset: After 1.5 hours after requesting additional K Cups because house keeping didn’t replace old ones, finally I had to find someone who can give me 2 for my wife and I.

Plussat: Location

Miinukset: There’s no room service. Staff not friendly- actually very haughty

Plussat: Breakfast was good- a bit limited

Miinukset: I called the Marriott number and was assured it was a suite with a separate bedroom/living area. when we arrived, it was not

Plussat: I liked everything. Great breakfast choices, clean room with coffee pot, fridge and microwave. Pool was very really nice.

Miinukset: The curtains would not close all the way but I used a hair clip to close it off. No big deal. I really enjoyed my stay.

Plussat: Very nice amenities for the price. The hotel room was on point.

Miinukset: No

Plussat: The beds were comfortable and were the pillow s

Miinukset: Sometimes there was a smell in the hallway and on my second night my pillows had a bad smell

Plussat: The Price and the amenities in the room.

Plussat: The staff was very professional and nice. Will definitely visit again.

Miinukset: The property was very clean and the staff was amazing. There were different options for the breakfast. Staff did an awesome job.

Miinukset: Bugs in the room. Privacy Curtain did not cover window

Plussat: the staff was very welcoming from the moment we walked up to check in. they offered hot breakfast daily and on mon thru wed offer hot dinner / appetizer buffet. There is really nothing I can say other than we will frequent this place again!

Miinukset: nothing negative what so ever great job!

Plussat: The property is getting old and could use some refurbishing the most disappointing part of this day was the unexpected $100 charge for one night for our dog this was not well advertised and doubled the price of our room

Miinukset: Choice of protein available at breakfast could be better

Plussat: Only thing is my door to my room would not lock and I did not notice it up until the second night I was there.

Plussat: Staff was pleasant. My room was excellent.

Plussat: Everything

Miinukset: Everything was perfect

Plussat: Staff super friendly and helpful! I was traveling alone and felt safe in this hotel. Highly recommend this hotel!!

Plussat: Traveling for medical reason! Sleep really good and enjoy the breakfast and the staff was really sweet and nice

Miinukset: Everything was perfect!

Plussat: Hot water stayed hot. Bed was ok no blanket tho, and there’s a Jim’s next door.

Miinukset: Room was right next to the mechanical room for the elevator. Needless to say that’s what we heard all night. Breakfast wasn’t the greatest.

Plussat: The space was adequate. Design was good and modern. Service staff was good.

Miinukset: If I didn't see the roach and the gecko, that would be perfect.

Plussat: Nice size room staff very helpful

Miinukset: Bathroom door opened into sink also bathroom could have been cleaner

Plussat: Staff was courteous and very responsive.

Miinukset: Sound of the A/C was too loud and it constantly needed to run to keep room cool. I woke up daily with a headache. Lights on headboard stayed on constantly making room too bright at night.

Plussat: While the rooms are great and the pool is fantastic, the one aspect that stands out above all others are the staff. I don't know that I've ever been anywhere that care as much and go out of their way to accommodate every wish. Very genuine! Thank you.

Plussat: Swimming pool and room

Plussat: Staff was super friendly

Plussat: Everything was outstanding. The staff accommodated us with our room preferences...the hotel was spotless...the pool was great...a wonderful experience!

Miinukset: The only thing I didn't like is that I had to go home and couldn't stay longer.

Plussat: Easy access to highway, Fiesta Texas and the Riverwalk. Breakfast had enough options for everyone and was readily available.

Plussat: Convenient location. Places to eat close by.

Miinukset: Some one walked into my room at 4am. My check in wasnt completed.

Plussat: Staff was friendly, room was clean and overall it was a good experience. No problems. Room was comfortable.

Miinukset: We were just there overnight but it was a good experience. I would recommend this hotel.

Plussat: The check in guy was so nice and courteous. Didn’t have any problems checking in or out. The check out guy was very nice and professional as well. I would definitely stay there again.

Plussat: Location

Miinukset: No

Plussat: Close to the highway and restaurants

Miinukset: N/A

Plussat: I had a double booking issue but the manager fixed the issue no problems

Plussat: Location is quiet and relaxing. Beding is very comfortable.

Miinukset: AC unit was old and noisy and no vending machines by ice machine. A full service restaurant would be great.

Plussat: Absolutely nothing

Miinukset: WORST HOTEL DO NOT STAY HERE! THE STAFF, RAL AND LUIS ARE LIARS. We came last night with our 5 year old. It took 45 minutes to check in. We finally do and there is pubic hair on the bed. We call the front desk, Luis said he was alone and would call us back in 10 minutes. We waited, 30 minutes went by...nothing! We go downstairs Luis says I can't change the sheets because I'm alone and that we would have to wait 30 more minutes until someone else came in for a shift change and then he could help us. He said he could not give us another room either. And we paid for a King bed with a sofa bed. No sofa bed and no King bed. We say no we can't wait that long it's already been an hour and half. Our son needs to go to bed and this is not ok. We will go somewhere else and we need a refund. He says we don't do refunds, the 3rd party you paid can only do that. LIES! He said he checked us out and the 3rd party would see that so they would refund it. He then tells a housekeeper who is cleaning, hey I need you to watch the front desk, I'm going to be in the office for a long time!!! So he just told us he can't change our sheets but he can go to the office and leave the front desk! We leave I call the 3rd party and tell them what happened they call the hotel to verify. The hotel staff lies again! Francesca says no they are still checked in here. Meaning Luis never checked us out! We called again today and Ral said yes we can refund you, I am available to take the 3rd party call to verify. Then Ral lied to the the 3rd party folks and said, they stayed here longer than 2 hours so we can not refund them. So they lied again because the hotel is in charge of the refund, even though they said the 3rd party is! Then Ral lied about us staying 2 hours! We checked in at 10:15 and left at 10:57. They are scammers here and the rooms are disgusting and it looks like a 1920s haunted room. They refuse to give the refund so I will reach out to upper management to have this resolved. Completely unprofessional and a huge lack of customer service. The hotel is outdated and it has the worst staff possible.

Plussat: Bed was comfortable, staff at front desk was great

Miinukset: Sheets were dirty, we used the spare set on first night, food was left in refrigerator from previous guest along with some shirts hanging in closet and toilet wasn’t flushed upon arrival.

Plussat: My expectations were set low because of the bad reviews I had read prior to our arrival. We had no issues with staff or the room. It isn't as clean as other Marriott hotels I've been to but it isn't due to staff, the room just needs updates.

Miinukset: It is about a 18 to 20 min drive from everything. The room did require repairs but nothing too bad that I would fuss over.

Plussat: Great location, it is near a lot of places in San Antonio and has a mall nearby.

Miinukset: Everything was good

Plussat: Clean

Miinukset: Location ok