San Antonio hotellit Northwest Side

Plussat: The room was huge!

Plussat: Room

Plussat: covid 19 precaution everything limited even a table to sit at down stairs

Plussat: Everything about it is great especially that they have dinner and drinks

Miinukset: The patio closes to early

Plussat: Location

Plussat: Guy at front desk was nice and the location

Miinukset: Room smelled and felt dirty Elevators were so slow.

Plussat: The rooms were clean and pool and fitness center were also very clean. Food was very good.

Plussat: The pool and how it was connected to Applebee's. Also the free breakfast was great.

Miinukset: Under renovations so there were some issues with noise and elevators.

Plussat: Very friendly staff members. Plus they gave us 3 free drinks to the ones 21 and older. Unfortunately we didn't get to take advantage of that.

Plussat: We loved everything. The pool was nice and clean , the breakfast spread had a variety of selections, the buffet style dinners were on point and who doesn't like free drinks. We loved the Applebees on site and the fact that they were open late. The staff was very attentive and the amenities were top notch!! I love my Drury Inn Hotels!!!!

Miinukset: I didn't like the fact that we had to buy toiletries that we may had forgotten.

Miinukset: First, I was sent to a room that was not cleaned. Then I was sent to a room that had people staying in it. Then I went to a room and the key cards did not work and then finally I got my room. All they did to try to compensate me for this was a soda. Lol

Plussat: Location. Rooms very spacious and comfortable. Nice common areas.

Miinukset: No.

Plussat: Hotel was clean with plenty of towels. Location was pretty good, Walmart, Sam's, a carwash, and a bunch of restaurants nearby.

Miinukset: Room was kind of small, beds are way too firm and pillows were uncomfortable. Booked a double queen room, beds were full size.

Plussat: Room and breakfast were great! The waitress was amazing. Breakfast was delicious. I was a last minute guest. I got home to discover that my AC was on the fritz. I immediately called the Holiday Inn and got a room.

Miinukset: The clerk was sick. Probably he had allergies, but with the corona virus mess, he should have been wearing a mask.

Plussat: Clean staff very professional BUT friendly! Location everything was great!

Miinukset: Not really

Plussat: Friendly staff. Clean rooms.

Miinukset: No.

Plussat: Variety and quality (taste) of food.

Miinukset: N/A

Plussat: Very clean, comfortable beds, loved the restaurant inside hotel, staff was excellent. Had everything just as much as a higher rated hotel.

Plussat: The price.

Miinukset: The room had a funky odor. It seemed as if someone had stored sweaty socks from a local high school football team, then removed them a week or so prior to our arrival. Of course some type of aromatic fragrance was used to mask the malodor.

Plussat: Location

Miinukset: The lack of hot water. Had to take a cold shower Was advised no other rooms to be moved to. Front desk did not have any there on a few different occasions when I went checked in and out Or had sordid questions about area

Plussat: Nice, safe, clean, comfortable hotel.

Miinukset: No

Miinukset: food in restaurant was OK but not great

Plussat: The room was huge!. The beds were very comfortable!

Miinukset: no

Plussat: Other than the toilet and bath tub every thing else was fine

Miinukset: The toilet is stained.

Plussat: Location

Miinukset: The bed mattress

Plussat: Excellent staff. Hotel was clean .

Miinukset: No

Plussat: Good value for the price

Miinukset: TV was small

Plussat: Was cleansing gods service Good costumer service Good breakfast I love this hotel Thank you

Miinukset: Is perfect

Plussat: Great Breakfast!!! Full kitchen in room was great!!!

Miinukset: The bed was hard as a rock!!! I couldn't wait to get back to my bed. Didnt sleep well.

Plussat: Price. Location. Ease of ingress and egress.

Miinukset: Need bigger TV screen.

Miinukset: No hot water during the 2 days of my stay. The bathroom showed previous water leaks. Housekeeping failed to clean the bathroom or replenish the coffee. A water leak in 1st floor hallway continued for several days, flooding the hallway. This was the reason the hotel had no hot water.

Plussat: Great and friendly staff! We brought our charger, but forgot the cable for our iPad. The desk clerk let us borrow her own personal cable, just asking us to return it to the desk as she was heading home.

Miinukset: The temperature control in the room was atrocious. The thermostat was behind the TV which generates heat. The A/C would kick in (in mid-February!) randomly, freezing us out. We had to turn the temp up on the thermostat, but then it got too hot overnight.

Plussat: The hotel was very, very clean!! We have stayed in Townplace hotels in Austin and El Paso and have never been disappointed once!! That's why we keep coming back!

Miinukset: The only thing that happened was they had a rip in their boiler and therefore had no hot water the day we checked out. We know these things happen and was out of their control. The staff was very helpful and extremely nice when we asked what had happened

Plussat: Breakfast was good.

Miinukset: Front Desk Personnel were rude. Room was not ready by check in time. Wasn't able to get into our room until 5:30pm! Awful customer service!

Plussat: Treating you with respect and not a price tag

Miinukset: Not yet ,but we will see

Plussat: Everything

Miinukset: Nothing

Plussat: Convenient location. Places to eat close by.

Miinukset: Some one walked into my room at 4am. My check in wasnt completed.

Plussat: Staff was friendly, room was clean and overall it was a good experience. No problems. Room was comfortable.

Miinukset: We were just there overnight but it was a good experience. I would recommend this hotel.

Plussat: Staff was very helpful. The location is convenient and quiet. It felt safe. Bed was comfortable.

Miinukset: It is old. Wallpaper is peaking at the seams. Towels are very rough. Pillows not up to standard.

Plussat: The location of the place was really good for me and the staff (especially at check in) were very friendly. The room was clean but a little old.

Miinukset: The place itself wasn’t bad, I had just expected more for how much it was. The room had definitely seen better days (holes in the sofa, super old TV). It reminded me of a motel. I usually stay at the Hilton Garden Inn - Same price but completely different experience. The food/drinks at the bar/bistro are really overpriced.

Plussat: The room smelled wonderful. No cigarette smell. Bed was comfortable. New looking room.

Miinukset: No complimentary breakfast. Disappointing.

Plussat: Location

Miinukset: No

Plussat: Close to the highway and restaurants

Miinukset: N/A

Plussat: Location is quiet and relaxing. Beding is very comfortable.

Miinukset: AC unit was old and noisy and no vending machines by ice machine. A full service restaurant would be great.

Plussat: Absolutely nothing

Miinukset: WORST HOTEL DO NOT STAY HERE! THE STAFF, RAL AND LUIS ARE LIARS. We came last night with our 5 year old. It took 45 minutes to check in. We finally do and there is pubic hair on the bed. We call the front desk, Luis said he was alone and would call us back in 10 minutes. We waited, 30 minutes went by...nothing! We go downstairs Luis says I can't change the sheets because I'm alone and that we would have to wait 30 more minutes until someone else came in for a shift change and then he could help us. He said he could not give us another room either. And we paid for a King bed with a sofa bed. No sofa bed and no King bed. We say no we can't wait that long it's already been an hour and half. Our son needs to go to bed and this is not ok. We will go somewhere else and we need a refund. He says we don't do refunds, the 3rd party you paid can only do that. LIES! He said he checked us out and the 3rd party would see that so they would refund it. He then tells a housekeeper who is cleaning, hey I need you to watch the front desk, I'm going to be in the office for a long time!!! So he just told us he can't change our sheets but he can go to the office and leave the front desk! We leave I call the 3rd party and tell them what happened they call the hotel to verify. The hotel staff lies again! Francesca says no they are still checked in here. Meaning Luis never checked us out! We called again today and Ral said yes we can refund you, I am available to take the 3rd party call to verify. Then Ral lied to the the 3rd party folks and said, they stayed here longer than 2 hours so we can not refund them. So they lied again because the hotel is in charge of the refund, even though they said the 3rd party is! Then Ral lied about us staying 2 hours! We checked in at 10:15 and left at 10:57. They are scammers here and the rooms are disgusting and it looks like a 1920s haunted room. They refuse to give the refund so I will reach out to upper management to have this resolved. Completely unprofessional and a huge lack of customer service. The hotel is outdated and it has the worst staff possible.

Plussat: My expectations were set low because of the bad reviews I had read prior to our arrival. We had no issues with staff or the room. It isn't as clean as other Marriott hotels I've been to but it isn't due to staff, the room just needs updates.

Miinukset: It is about a 18 to 20 min drive from everything. The room did require repairs but nothing too bad that I would fuss over.

Plussat: Great location, it is near a lot of places in San Antonio and has a mall nearby.

Miinukset: Everything was good

Plussat: Clean

Miinukset: Location ok

Plussat: Nice rooms and great staff

Miinukset: outside by the pool area and patio really needed cleaned up on a daily basis. Also the breakfast food was not enough for the heavy weekend crowd.

Plussat: The location was the only thing I liked. Sadly, that's it.

Miinukset: I had to change rooms at 1 a.m. my 2nd night bc the a/c in our room didn't work properly. We woke up sweating at midnight. I adjusted the ac and no luck. I had to move two kids, my dog, all our stuff plus newly purchased groceries to an entirely new floor at 1 a.m. The new room had ac that worked however only one of the two stove burners worked so cooking became impossible for us forcing me to compromise and buy fast food, costing me more money. The dishwasher was horrible and didnt wash dishes. Then there was people going to the bar next door to the hotel that parked their cars at the hotel even though signs were posted. One patron of the bar came out extremely drunk and attempted to be aggressive towards my dog when I took her outside to use the restroom. His car was parked at the hotel too. Even when I asked him to stop antagonizing my dog, he cussed me out. When I advised the clerk about these bar patrons, clerk didnt seem to care. Well, I dont care to ever use Staybridge in San Antonio. I frequent Staybridge in Webster, TX and I love their hotel, service, etc. They would have never had these issues & if one did arise, I know they would have shown great service. If I'm in one hotel room with a problem just to be shifted to another room with a problem, tells me they are not maintaining the hotel like they should. This was supposed to be a vacation for me and my family. Not put more work for me to do bc stuff didnt work appropriately. I did not report the stove burner until checking out bc I didnt have the energy to change rooms, again. I suffer with Fibromyalgia & I am limited to what I can do. I had to just grin and bear it. And to have to worry nightly whether I was gonna have to deal with drunk bar patrons when I walked my dog was really upsetting. I was paranoid after that one night. Let's put it this way... had I insured my stay at the hotel & knew I wouldnt be throwing money away, I would have left the 2nd day.

Plussat: Location

Miinukset: Had to pay extra to upgrade to double bed

Plussat: Location & breakfast will be the reason for booking again & again!

Plussat: I very much enjoyed my stay. Suites were perfect for a long work week. Clean and roomy. Complimentary breakfast and dinners.

Miinukset: No.

Plussat: Pool and hot tub but that is all. Room was dirty.

Miinukset: Under construction, rooms are thin walled so we could hear everything. Our room was beside the elevator and we could hear it constantly. Our room was on the highway side and we could hear every vehicle that passed all night long. The bed was uncomfortable

Plussat: I love that bath essentials was provided. Didnt want to pay $8 for a bottle of shampoo at CVS.

Miinukset: Bed just a lil hard. But who cares. Love it!

Plussat: Everything was awesome, great breakfast, clean and comfortable rooms, nice complimentary dinner, professional employees, proximity to La Cantera shops and six flags.

Miinukset: No.

Plussat: Has potential. Location. Staff sure tried. Night clerk had systems issues. He did the best he could. Help him be more successful... Get systems working right. Check out clerk was friendly. Might be good if h/she is more inquisitive about room...

Miinukset: Room lock was in need of repair. It was late, so I just dealt with it. Room really not that clean. Showerhead needs to be looked at. Check in was odd, not clerks fault. Should not have paid more than $-- for this room, had it been earlier, I wo

Plussat: Great location and clean facility.

Miinukset: They were painting that weekend so there was a smell of paint in the hallways.

Plussat: Price

Miinukset: It's not good for sleeping. Can hear everything outside and even more from the highway.

Plussat: Location

Miinukset: Lack of maintenance. The Bathroom sink was clogged and the leaking toilet needed a new flushing valve.