San Antonio hotellit Inner West Side

Plussat: I loved that we had no issues at all and they didn’t have any strict rules about anything concidering covid and the protest going on. It truly was a vacay getaway thanks.

Miinukset: N/a

Plussat: They offered to get my husband a wheelchair because he had a severe sprained ankle. They also helped me fix a ice pack for him!

Miinukset: Covid-19 made it to where there was no breakfast! But the service was excellent.

Plussat: The room, bed

Miinukset: I didn’t get to have breakfast

Plussat: Location and staff were very professional and nice.

Miinukset: This hotel should be rated 2.5 not 3.0. The rooms were nice but no luxuries at all. It was very much a moderate room.

Plussat: There was no breakfast

Miinukset: The size of the bathrooms

Plussat: Location & price

Miinukset: Had to book online. Entrance door was locked, lady did not let me in building until after I booked room online. I sat in my car to book room.

Miinukset: There was no breakfast served and was still charged full price. No house keeping

Plussat: With only 255 characters, the space here is woefully insufficient. Should you truly be interested in good information, send me an email address, and I will respond. And I don't give a hang about having this published.

Miinukset: See above. Aside from the excellent staff, there are quite a few shortcomings that would be worth mentioning were sufficient space supplied with which to do it.

Plussat: The rooms were clean and spacious! The staff was amazing, I cant say enough about how awesome the staff is!! The pool was great! We loved the location as well, it was very easy to access, and near many things that were of interest to us!

Miinukset: There really isn't anything bad I could say?

Plussat: The location.

Miinukset: N/A

Miinukset: They charged me for switching to room with two queen beds

Plussat: There was no breakfast due to COVID

Miinukset: Staff rude about the room trash

Plussat: People were great!

Miinukset: Roaches on the room.

Plussat: Location and size of room

Miinukset: Seemed to have a lot of things going on - maybe renovating? Felt a little "sketchy" - that was my first impression.

Plussat: The location is amazing customer service always great and very cleanliness! Love the pool always have a great time here!

Miinukset: The breakfast well when I got there around 830 am there was none I was disappointed I’ve stayed here before was always amazing Hoping tomorrow I can get some!

Plussat: No bkfast at all no coffee except in room

Plussat: Quiet, clean

Miinukset: A/C vent aimed toward the bed and kept blowing in my face. Some trash outside my window and a view of barbed wire fence. Breakfast was not being offered due to COVID. Maybe let people know that and knock off a bit on the price if they are taking away some amenities.

Plussat: Room set up was nice

Miinukset: Front desk staff was rude. We asked for a crib a week in advance and when we got there were told that someone else got there first. Then was yelled at by staff saying it wasn't their fault and we could just cancel our reservation. Awful experience.

Plussat: It was quiet and the parking was awesome.

Miinukset: Rented a room with one king size bed. Staff said it was unavailable so they booked me in a room that had 2 beds no extra cost. Thought that was fine. But once we got to the room my girlfriend had went to use the restroom and noticed a huge leak on the roof leaking onto the toilet. I demanded another room without a leak. As I was getting the room the front desk clerk said she will put me on the second floor where it had the king size bed I booked originally. I was real confused as to why she didn’t do that in the first place since that was the one I had originally booked. She told me that it would just be easier for all the guest to be on the first floor. Not the best experience I had.

Plussat: The people working were great very helpful and polite very clean facility.

Plussat: the location

Miinukset: it was all good

Plussat: I really liked the set up and space. The only thing is house keeping never came by my room, I had no idea I had to call a day in advance, very clean but some staff were rude, cause I kept asking for towels and things for my room. I definitely would go back, but not so soon!

Plussat: The waffles were great because they came in mini and the TX state shape.

Miinukset: The eggs tasted like water, the OJ was out and there wasn’t any meat when I went down. Also, you couldn’t take breakfast out of the cafe area. There was a lady standing guard.

Plussat: Location, and staff very helpful and friendly.

Miinukset: There were bedbugs in our room, we were moved to a different room only to find more. Will never stay here again.

Plussat: The room was nice. The entire complex is well lit up at night, which is great! Front desk attendant was very kind and courteous.

Miinukset: Towels were dirty and a couple of them had hair on them. There was a cigarette butt on the floor, and it was a non-smoking room..??..?? Floor had some grime and I was apprehensive to walk barefoot on the carpet.

Plussat: Clean on first day

Miinukset: Didn't have housekeeping to clean the room

Plussat: The Staff was truly remarkable and cater to our needs

Miinukset: Staff was truly remarkable and cater to our needs

Plussat: I liked everything about it!

Plussat: Great stay! Good service & great location

Plussat: Very clean and comfortable

Plussat: Great Establishment very satisfied I will be coming back thank you folks for the hospitality

Plussat: We are regulars.

Miinukset: None

Plussat: All right let me tell you about my time here hospitality was phenomenal and the staff accommodated me in every which way very helpful as far as where to go to the stores and shopping and stuff like that very accessible as far as location !

Plussat: Like the fact that is very clean.

Miinukset: Didn’t like what they served for breakfast

Plussat: Grab and good breakfast was good but my consider a condensed hot breakfast. I.e. breakfast tacos/buriito , Eggs, eggo waffles, cereal, juices...

Miinukset: Nothing to add other than no hot breakfast...

Plussat: Location

Miinukset: With covid being around these rooms are not being cleaned extensively as they should. It seems the housekeeping is sti short staffed and same turn around times are expected. Was there for 2 nights and none one of the 3 days was the elevator floor cleaned

Plussat: Nice and clean

Plussat: Everything.

Miinukset: Everything was good

Miinukset: One of the TVs didn't work. Maintenance was suppose to fix it, and never did.

Plussat: I appreciated the pool being open. The atmosphere created by the very friendly people, guests and staff, shows that this is a pleasant place to be.

Plussat: The people at the front desk were very sweet and the guy and girl that cleaned my room finally were very sweet.

Miinukset: I came with my three children from the Dallas area to stay here for 4 days because I was losing a friend of mine to cancer. The first day I come into the hotel it smelled bad like mold or something, the halls where dirty..I went to the room I was given and the floor was dirty there was hair all over the counters and the room smelled really bad. I went down and ask for another room they had no rooms available so I asked if someone could come clean the room the lady told me that they had no maid service is there at the time and that she was busy so I asked for vacuum cleaner and cleaning supplies to clean my own room I did that. She let me know that they thought that the room was clean for a stay over. I asked for clean sheets and she didn't have any so I went to Walmart and bought Lysol and Febreeze to spray the sheets so we could go to sleep cuz I had had a seven-hour trip. I checked in on a Friday so on Saturday I asked if they could give me some sheets still no sheets and clean the room, room still not cleaned still no sheets. Sunday I asked again this time I ask maid service to do it she said she would let them know at the front desk so the other Maids will do it came back in the middle of the afternoon the floor still was dirty and there still was no clean sheets. I went down to the front the manager happened to be there I I told her what happened she acted like I was lying told me that they always double-check their rooms and the room had to have been clean and that the lady at the desk told her there was only a piece of paper under the desk in the floor. I explained to her that that's the first thing that I seen and I told the other lady that there was hair all over-the-counter and hair all over the desk and the TV table and that the sheets hadn't been changed. I'll let her know that the girl had never even walked in the room she only went by what I told her.

Plussat: Nice and Clean

Miinukset: lawn chairs need to replace the damage

Plussat: Nothing

Miinukset: They actually provided the key to my room to someone who was not on the room. Then that person baracaded them selfs in my room and stole a bunch of my stuff. They didn't offer me a different room and had me sitting out side all night. Said they would fix

Plussat: I like room, but a little small. Great location and staff. But one minute I can pay with card next minute it has to be with cash and big deposit.

Miinukset: I like room, but a little small. Great location and staff. But one minute I can pay with card next minute it has to be with cash and big deposit.

Plussat: I liked the fact that I felt alone on the third floor of the hotel. Although the room I booked I feel wasn't the same price for whatever reason, I didn't ask, I was very happy with the quietness of the lobby and privacy of the hotel staff.

Miinukset: I did not like that the price changed from what I booked to $15 more when I paid at the hotel. Normally, it's not a big deal but during these times, it's not cool to be surprised with added expenses at the last minute like that.

Plussat: There was no breakfast there to like. The location was a on the scary side.

Miinukset: The type of people that lived there.

Plussat: The location (near to Lackland AFB).

Miinukset: The dust on the carpet.

Plussat: Easy access to hyw

Miinukset: The ppl staying there

Plussat: The bed was comfortable. The outside was well lite.

Miinukset: Tv channels were very limited. The refrigerator wasnt very cold even when it was turned up. The fact that you couldnt have visitors. Had to tell my grandchild and great grandchild that they could not come to visit.

Plussat: The young lady when I checked in. She was very helpful.

Miinukset: The person during the AM shift was extremely rude.

Plussat: Incredibly rude from the very first encounter to check in. They refused to give me fresh towels upon request stating that I was only there for one night.

Miinukset: The staff.

Plussat: Nothing, awful place.

Plussat: Location, near to Lackland AFB

Miinukset: 1. Rough neighborhood. 2. Hotel, room not updated. 3. Insects in room and around hotel.

Miinukset: Not sure if these were permanent residents or not, but the clientele around my room did not make me feel comfortable when I was outside alone. There was actually a moment late at night when I was concerned about my car.

Plussat: Nothing

Miinukset: The bathroom was FILTHY manager didn't care to fix the problem nor move my family to a different room blamed the problem on plumbers

Miinukset: People walking around on drugs at all hours and prostitution.

Plussat: Lots of drug activity and prostitution.

Plussat: Bed was so. So so soft

Plussat: It was a good size for a fair price

Miinukset: The room any clean. Floor was dirty. Toilet seat vwss dirty

Plussat: The space and size

Miinukset: Had trouble with key.

Plussat: It safe

Miinukset: It was hot

Plussat: Not serving breakfast due to coronavirus.. not near Lackland as advised. Also very close to a busy highway... Very noisy !

Plussat: Nothing

Miinukset: Staff was very rude, I arrived at 1PM and they wont let you check in until 3PM rooms that are non smoking smell like cigarettes, blankets smell like a homeless people body fluids in bathroom and carpet. Shower is like the put a cover over the old one and you feel it uneven floor, you can lose your balance in the shower Tv is broken fades in and out. Ironing board was stained like someone let the iron on for to long. Gun shots in the parking lot at night. People fighting at night smoking weed and they tried breaking into my truck while I was sleeping. I tried to cancel when I first arrived but there was $50.00+ fee so I stayed, I tried calling booking.com to wave the fee nope, that didn’t happen, never staying here again I do not recommend this place at all!!! Photos will be posted on google before I leave this place is a dump!

Miinukset: The bathroom was very dirty and the bed sheets were not clean had stains. No mini fridge also room was hot when we got there.

Plussat: It was cheap...at first

Miinukset: There was a huge leak in the sink and my room flooded

Plussat: Clean, comfortable, decent breakfast, staff was very helpful and friendly.

Miinukset: Small pool, breakfast ended at 9am, highway was loud.

Plussat: Location was great. Customer Service was great. Rooms was cozy. Overall happy.

Miinukset: I had a great room. A few complaints though. There were dead ants along and on the rim of the bathtub. Someone also broke into my car the first night. Stole a few minor things.

Plussat: Location

Miinukset: Bed sheets were dirty and no mirror in the room or restroom.

Plussat: Cheap room, comfortable bed, good tv, nice staff.

Miinukset: Noisy highway, very noisy a.c. (but better than highway). No fridge. Tiny pool.

Plussat: Great price and great hotel. Clean rooms and comfy beds.

Miinukset: Nothing to complain about.

Plussat: ooh one to miss , carpet

Miinukset: all of it except the waffels in teh morning

Plussat: The price was fair.

Miinukset: The web page is nothing like the actual hotel. It's location was not was was expected. If you like palnes flying over your room, the garbage truck emptying the large dumpster at 0630 in the morning and you like the funny smell, then this is the place for you.

Plussat: Good fo a day over