San Antonio hotellit Inner West Side

Plussat: The room was big, didn't get that claustrophobic feeling like in smaller rooms. Great restaurants next to the hotel and the movie theater just 2 blocks away.

Miinukset: Only thing I didn't like was that you could hear lots of road traffic through the windows.

Miinukset: Swimming pool is too small

Plussat: The hotel was clean and the staff listened to our concerns we arrived and had to be moved to a different room due to a party next door.

Miinukset: Toilet was not clean. It was full of toilet paper

Plussat: Front desk staff was very courteous upon our arrival. Room was clean and comfortable. Just a very basic, clean hotel.

Miinukset: This hotel is very over-priced for its amenities and location. The pool is very small-and it was over capacity/overloaded w people. Hot tub did not seem to be functioning correctly - water was very, very hot and there was poor water flow.

Plussat: Clean super festive

Miinukset: Nothing

Plussat: The room layout and size were nice

Miinukset: The indoor pool area was not clean at all. I also did not like that there were no mirrors outside the bathroom area. It makes it difficult for families to get ready.

Plussat: Accommodation

Miinukset: Noise from traffic

Plussat: Very clean, great location!

Plussat: Staff was very friendly and accommodating to our needs. Starbucks in the lounge was definitely a bonus!

Plussat: Comfy beds and balcony

Miinukset: No free breakfast options and the cost for two nights

Plussat: Friendly staff

Plussat: Good location for our trip to SA

Miinukset: N/A

Plussat: comfy, safe and well priced room

Plussat: Nothing...

Miinukset: Beds were sagging, cleaning was poor, no elevator (under construction), toilet was something I would have installed for a child, not an adult.

Plussat: My son left his backpack and they were nice enough to have it mailed back to PA

Miinukset: The beds were a little hard for my liking but I got used to them.

Plussat: The breakfast was really great. I loved how close it was to the Air Force base and I loved that it was Air Force friendly.

Miinukset: There is not an elevator so 2nd floor rooms are inconvenient with luggage. There were lightbulbs burnt out everywhere. The back door coming into the hotel never locked. The hotel was not very clean. Located in a run down area.

Miinukset: No elevator and cold hot tub and cold heated pool

Plussat: Staff were friendly and the room was comfortable.

Miinukset: The neighborhood.

Plussat: Not much, except the clerk did put us on the first floor.

Miinukset: Room was grungy, as well as hotel. It looked and felt unkept and unclean. Back parking lot was sketchy and felt a little unsafe. Door lock would not open unless you put the card in several times and wiggled it. I was concerned if it was locked.

Plussat: Staff was very friendly.

Miinukset: Blood on the tissue upon arrival, batteries in remote were dead, only two towels even though I registered 3 people, spa was broken, can adjust air temp but cant turn air completely off, and toilet seat was broken.

Plussat: Good location and fairly clean

Miinukset: The hot tub wasn't hot, the beds were firm, we had to get a new key 4 times (we did not have the key by electronics) and the maid service walked in without knocking while we were sleeping.

Plussat: Breakfast was Excellant & the 2 Ladies Jackie & Teresa that worked in the Breakfast Area were very GREAT !!!

Plussat: Great location, close to Air Force base. Loved the friendliness of staff and shuttle service.

Miinukset: Toilet did not work properly and we had to change rooms.

Plussat: The staff was nice...Hotel has character and veranda pool area nice

Miinukset: I was bitten by something while sleeping I have bites all over the top of my feet more than 10 on my right foot. Also the room smelled moldy..I actually lit a candle to make it smell better. Also the hallways were moldy and carpet not clean.

Miinukset: Staff was not helpful or friendly

Miinukset: Had bad experience first night in that we got stuck in an elevator! We could not raise help and emergency button was pushed but no help came. We finally got out and raised concerns to front desk. They seemed more involved with checking in guests.

Plussat: Nice hotel in a good location.

Miinukset: Nightly fee to park. I would rather stay on the Riverwalk if I am going to have to pay parking.

Plussat: It was a beautiful hotel for great price!

Miinukset: As soon as I got there to check in, the lady at the front desk was arguing with a customer and instead of trying to talk with him in a professional manner, she was kinda rude to the poor guy who was just simply not understanding why he had to pay an additional $30 that was not explained to him during his booking. Then they offer a shuttle(which is awesome) but became a nightmare for us. I booked 3 rooms for my family, and the other two for my two brother in law's families. We got in line to take the shuttle to the Riverwalk and had to wait because we had to many people, which wasn't that bad because we could wait inside the lobby. When it was time to come back I called the shuttle and he said he was almost there to pick up, but when he noticed it was our large group(6 adults and 11 kids, most of them being smaller children who can sit on laps) he explained we would have to wait for him to drop others off and make more pick ups to drop off before coming back to get us. We then had to wait 45 minutes on the side of the street in downtown San Antonio with little children screaming and crying because we had to wait so long. It wasn't the poor drivers fault, but I think the hotel should get either a bigger shuttle or another one, or simply let larger groups know that the shuttle would not be ideal to use, instead of making it seem like a great complimentary offer from the hotel. It ended up being the worst part of our trip. I'm not one to complain, I just want larger groups to know that it's not something you should use whole staying there. The hotel itself is beautiful and I think if the customer service and staff was revaluated it would have been all around a beautiful stay.

Plussat: easy parking in a downtown area. But really, it's the cookies...

Plussat: They were very accommodating in every way possible. We arrived in town a little early and were exhausted from traveling all night. They let us check in without making us wait until the exact check in time like other places have done in the past.

Miinukset: This hotel is perfect in every way. The only frustration was my 13 year old and I was swimming early in the morning and all we could smell was cigarette smoke the hour we were in the pool. Also, we don't do meat/dairy/eggs. Little options there.

Plussat: Location

Miinukset: The fact that the $15 a day fee for parking!!I was a guest I should not have to have paid a extra $15 a day for parking on their property!!It should be part of the cost of the room!!$'--- is what I had to pay for total of 2 nights take parking out that!!!

Plussat: There were two good staff personal, the lady that ck me out was not very friendly and did not say Thanks, sorry about your inconvenience or nothing. I know it wasn't her fault but she could have atleast been friendly about it.

Miinukset: Jan 1 at 4:45, we were woke up by the smoke alarms. it was ok, then tried to go back to sleep, they went off 30min later. We got up and left, while i check out, my husband went and got the car. She was very unfriendly, didn't say come back or nothing.

Plussat: The suite was roomy.

Plussat: A real good place to stay, friendly staff, and really clean place, room service was great they maintain the room really clean.

Plussat: Excellent value--this hotel is as nice as the ones near the riverwalk and is much less expensive. The historic market is within walking distance.

Plussat: Shower and bed was great.

Miinukset: Breakfast was sparse. Out of most items when I went at 8:30.

Plussat: Breakfast, staff, the comfortable room, with calm atmosphere

Miinukset: The weather but other than that nothing, had a nice quiet stay with an enjoyable breakfast, thanks everyone for the calm time.

Plussat: Staff were very friendly and helpful upon check in. The Texas shaped waffles were pretty cool! Appreciated the mobile accessible room on the corner near the parking lot and exterior room door.

Miinukset: AC wasn't working when we checked in. Desk clerk had to come in and fiddle with the wiring to get the unit to turn on. Room had a musty, stale smell and wasn't the cleanest. Breakfast area was very messy and no clean tables to sit and eat; trash all over the floor and didn't appear that anyone was attempting to clean up the dining area. Also had to report a suspicious person wandering around the hotel and parking lot and sitting in the stairwell. Didn't seem like the safest part of town.

Plussat: Very good customer service.

Miinukset: Everything was lovely.

Plussat: Very good for the price.

Plussat: Front desk staff and maintenance person were both very kind an helpful.

Miinukset: This location is becoming a bit more run down and is need of lots of attention. The neighborhood is NOT the best, although there is a nice Starbuck's and a fun Mexican restaurant in safe walking distance. The room was short on places to plug in chargers.

Plussat: Nothing

Miinukset: Not clean. Not enough AC. Poor quality shower.

Plussat: Clean and comfortable bed. Towels clean and fluffy. Staff was helpful.

Miinukset: Please put some items that are diabetic friendly on the breakfast bar. Scrambled eggs, cottage cheese, Greek yogurt, are simple and inexpensive. Anything with some protein. Lock your car doors. Sketchy neighborhood.

Plussat: I will admit from the outside I was a little worried. It is an older hotel, but the room was large and very clean. My brother and I stayed for a couple nights while we were in town to do some work at my elderly father's house, and we were exhausted after long days of hard work and the beds were super comfortable. This hotel was only a mile and half from my dad's house, so the location was great, and the price was super affordable for a comfortable and clean place to sleep. Will definitely be staying again on future visits.

Plussat: I liked that this property was in a great location & it wasn’t far from where I needed to be. Staff was courteous & helpful.

Miinukset: most La Quintas are much nicer this one was OLD and RUNDOWN nothing remodeled or refreshed in the last 10 years

Plussat: The price was worth what we were needing for a night's sleep.

Plussat: Can't beat the price.

Miinukset: The towels were stained.

Plussat: Hot water in the shower

Miinukset: Dirty, burn holes in carpet, changed rooms because sheets were filthy, bed was broken down and extremely uncomfortable, no coffee, room smelled sour, linens and towels were stinky

Plussat: Good space

Miinukset: Bath

Plussat: The Staff was truly remarkable and cater to our needs

Miinukset: Staff was truly remarkable and cater to our needs

Plussat: All except the male staff member

Miinukset: The male staff member needs to take classes for people skills. Seems to get offended if your response isn't as he sees it. Gets that bother or annoyed look on his face.

Plussat: The staff are friendly. The location is convenient.

Miinukset: The room was not clean at all and smells. Quite some hair and sticky stuff on the carpet.

Plussat: Nothing Man was rude all he does is take money and website doesn't state the $100 deposit that he wants I was just looking for a place for the night.... Never again

Miinukset: Everything

Plussat: Great Establishment very satisfied I will be coming back thank you folks for the hospitality

Plussat: All right let me tell you about my time here hospitality was phenomenal and the staff accommodated me in every which way very helpful as far as where to go to the stores and shopping and stuff like that very accessible as far as location !