San Antonio hotellit Inner West Side

Plussat: Everyone was very nice, could put more than one reg coffee in the room.

Miinukset: Everything was great! As usual

Plussat: Clean and comfortable Well lit secure parking lot

Miinukset: No breakfast

Plussat: Clean. Spacious. Comfortable. In room kitchenette was more than I needed. It was much nicer than I was expecting to settle for. Air conditioning was a life saver!

Miinukset: Shower drain was slow, but not enough for me to bother the staff with during my stay - so, still not that bad I guess.

Plussat: People and accommodations great. Neighbor questionable.

Plussat: I liked the cleanliness and the kitchen set up.

Miinukset: Nothing

Plussat: Great everything

Miinukset: Nothing

Plussat: Everything was clean and the kitchen was great

Miinukset: Nothing all was gteat

Plussat: No breakfast at this location but ability to cook our own is a definite plus. This hotel was full and yet no noise.

Miinukset: The shower needs handicap bar IN the bath and a personal shower pull-down would be helpful. The cookware was good but 1 non stick pan would be helpful.

Plussat: The room was big and very clean! The staff was extremely friendly and the hotel itself was better than any surrounding hotels!

Miinukset: Nothing that I didn’t like

Plussat: Great location, clean and quiet, staff was amazing . Was nice to have fridge, and kitchen stuff available

Plussat: The hotel was clean and the staff listened to our concerns we arrived and had to be moved to a different room due to a party next door.

Plussat: Hotel in general was nice. Service was good. The pool are was clean. Room cleaning service was good. I like that their was a balcony outside the room sliding door. It was a great location to find food and clothes if needed.

Miinukset: I was put in a hearing impaired room in which I was not happy with. The rooms are a little outdated. It was very noisy because the room was facing the freeway. The noise form the freeway was all night long and my grand baby couldn't sleep.

Plussat: The room layout and size were nice

Miinukset: The indoor pool area was not clean at all. I also did not like that there were no mirrors outside the bathroom area. It makes it difficult for families to get ready.

Plussat: It was a beautiful scenery.

Miinukset: There wasn’t a lot we didn’t like about it

Plussat: Beautiful room. Very friendly staff

Miinukset: I wish breakfast was included

Plussat: I like the room and the friendly staff

Miinukset: Two days there were no shampoo and conditioner in our room

Plussat: Staff was super sweet and fast with check-in!!

Miinukset: I wish there was more options for your dinning. What we had was good just need more options!!

Plussat: Custumer service on point. The Starbucks was outstanding. Bar was excellent

Miinukset: The hot tub was out of order but the pool was great!

Plussat: A very clean and welcoming stay!

Plussat: Friendly and welcoming staff at the front desk. Clean and secure accommodations. Ample space for a family of four travelers.

Plussat: The room was big, didn't get that claustrophobic feeling like in smaller rooms. Great restaurants next to the hotel and the movie theater just 2 blocks away.

Miinukset: Only thing I didn't like was that you could hear lots of road traffic through the windows.

Plussat: The room, breakfast, staff, and the facilities where all excellent.

Plussat: comfy, safe and well priced room

Plussat: Good breakfast, comfortable beds, clean, and the staff was friendly.

Miinukset: Our card slot on the door wasn't working right.

Miinukset: Breakfast it could be better

Plussat: I think that during breakfast you should serve Grits. Thats the only thing I can say

Plussat: The breakfast was really great. I loved how close it was to the Air Force base and I loved that it was Air Force friendly.

Miinukset: There is not an elevator so 2nd floor rooms are inconvenient with luggage. There were lightbulbs burnt out everywhere. The back door coming into the hotel never locked. The hotel was not very clean. Located in a run down area.

Plussat: Nice staff, clean rooms, will definitely stay again, would recommend booking this hotel early because they always sell out and there's a reason for it. Best Overall Quality for the Price. Great location to Lackland AFB which is a theme in the hotel which I really like. If you are looking for a stay for Airforce BMT graduation, or just a visit to your loved one's in the Tech School, this should definitely be NUMBER ONE on your list. Great Hotel, Great Experience.

Miinukset: The staff was entirely TOO FRIENDLY and helpful, explaining all the detail of my hotel stay, the rewards programs, and knowledge of the area.. AND the room and bathroom was TOO CLEAN!!!!! And the bed, The Bed was RIDICULOUS. There is no reason to have a bed be that COMFORTABLE. I had to check out early because if I slept that night, in that bed made of the Clouds of Heaven, I wasn't going to be up early or checking out on time for that matter. Staying here has completely RUINED all future hotel stays anywhere else. This hotel and staff have now set to bar for all other hotels to reach and now I'm sure I will be disappointed having to somewhere else when they are sold out. ** UPDATE: Seriously, I HATE the fact, there aren't more rooms. I had to book another room at a different hotel because they were all sold out.

Plussat: The staff was great, and the breakfast was fine (typical hotel continental breakfast). The location to Lackland AFB is awesome and convenient.

Miinukset: The hotel room and air conditioning system smelled very musty and mildewy. The carpet throughout the hotel and room was worn out and icky. The pool water was a bit sketchy/cloudy.

Plussat: It was very close to the BMT Graduation and the staff was very exceptional! Breakfast was great!

Miinukset: The only problem we encountered was that the dryer was down!

Plussat: It was clean.

Miinukset: Laundry facilities and ice machine were not working.

Plussat: Breakfast was hot and varied every morning along with waffles and the usual. Sausage, eggs, breakfast burritos, etc.

Miinukset: My daughter awakened to a cockroach in her room. She called and they came remove it promptly. Then she had a toilet problem before leaving and no one came to attend to it and they took a little off the cost of the room. They have a policy that encourages people not to use maid service which I think hampers their cleanliness overall. No elevator; two floors

Plussat: Staff and the coffee were great!

Miinukset: The room had a strong stench of Mold the entire duration of trip. Clothes would smell after hanging in closet and Bathroom but no visible signs of mold. There response was to come into room and spray dissolved fabric softener in water into corners of room.

Plussat: Bed and pillows like a cloud. Clean and great deco. Microwave and frish. Great experience.

Plussat: Everything. The staff was exceptional. The room was clean and quite. Breakfast was well stocked and good. The location is right off the freeway. Recommend this hotel to family and friends that were going to hospital.

Miinukset: These are just suggestions.Put signage on cloths cabinets so that guest knows there is a refrigerator. Replace locks on doors. Both nights three rooms had issue with the locks. Change the wall art at reception.Saw two employees sustain injury.

Plussat: The pool and free parking. The complimentary breakfast was also a good value.

Miinukset: Low flow in the shower.

Plussat: The staff is so friendly & cheerful. For that reason I would stay again although l thought the rooms were very small. the location was great as well.

Miinukset: The rooms were smaller than other Best Western Plus, the rooms were not as clean as I have experienced in others BW Plus. I do believe had the restrooms need some maintenance or updating, you could tell it has only been patched here and there.

Plussat: The beds were great

Plussat: Staff excellent. Security notice that we accidentally left trunk open and he immediately notified Edward front desk.Edward called our room. We ran outside, and the were both there waiting for us. Thankfully nothing was missing. Very grateful.

Miinukset: Great staff

Plussat: Everything abt this hotel was great, last minute check in due to me changing hotels, staff was awesome

Miinukset: House keeping smoking marijuana outside in the parking lot and the smell followers them inside the hallways, elevators etc

Plussat: the room

Miinukset: the breakfast food

Plussat: Everything

Miinukset: The door key was not working most of the time. I should go down to call the front desk to open the door, wasted 15 min each time. Room had a bad odor, humid misty and even sticky. cleaning service was not proper.

Plussat: The beds were comfortable.

Miinukset: Our room seemed outdated holes on the wall where the TV or picture frame used to hang. The door would not shut you had to slam it in order to get it to completely close. The curtains were missing pieces and the AC in the room was cracked. The tv did not work we waited over an hour for maintenance. We had called a days in advance to verify an early check in, were told we could check in early when we arrived we were turned away and weren't allowed to check in. When we called and spoke to the front desk agent I offered to pay for an extra night so we could check in at 4 am we were told it wouldn't be an issue. Very disappointed with the service and will not be staying at a best western again.

Plussat: the bed was so comfy the room was just beautiful made our evening that much nicer

Plussat: Only complaint was breakfast. Poorly setup and they seemed to run out of everything.

Miinukset: Breakfast

Plussat: I loved how friendly the staff was. Everyone was very accommodating and didn't question me at all when I was walking around doing Instagram Live. :)

Miinukset: n/a

Plussat: The shuttle the hotel offers makes this property alone worth the money! Great location close to everything San Antonio’s river walk area has to offer with nice big lobby and good rooms definitely worth the money

Miinukset: The staff at the restaurant said they were out of coffee when they clearly weren’t and was just being lazy we didn’t want any complimentary coffee or anything for free so we expect for something a simple and readily available as coffee to be no issue

Miinukset: That they didn't have a room available for my family when we booked with them through booking.com. we also never received a refund for the pre-purchased room.

Plussat: The “free” bus that you actually paid for.

Miinukset: Everything fell apart. Lights didn’t turn on. The bed was so used that there was definitely a body imprint that caused much discomfort. When I had to shower for work a meeting the lever broke and a lot water started spilling. I called the front desk, they said they’ll be “right there.” 20 minutes later, I called that I was coming in late. I was using a bowl to collect watering pour it down the sink because the tub was getting full. I ran down and ask the guy where maintenance was and they looked confused? I supposed the front desk didn’t notify anyone! When I ran back, the water was pouring and the girl was being rude and told me why I didn’t call from desk as soon at it happened?? Ugh. Oh and no parking after 7pm. Limited parking so watch out! My car was dinged and guess what? No cameras...

Plussat: The scuttle

Miinukset: I reserved thru booking.com paid one price. At the end I ending up paying more in taxes then I originally told.

Plussat: Nice hotel in a good location.

Miinukset: Nightly fee to park. I would rather stay on the Riverwalk if I am going to have to pay parking.

Plussat: The cleaness of the whole room n comfy bed

Miinukset: There was nothing not to like

Plussat: Good location, great breakfast

Plussat: Location

Miinukset: The fact that the $15 a day fee for parking!!I was a guest I should not have to have paid a extra $15 a day for parking on their property!!It should be part of the cost of the room!!$'--- is what I had to pay for total of 2 nights take parking out that!!!

Plussat: Everything was great!

Miinukset: If the restaurant was still open when we arrived.

Plussat: Room was nice and clean. Bed was comfortable. Staff was great.

Miinukset: The room was never really cool. And there was no hot water.

Plussat: Very bad experience. Won't book it again

Miinukset: Bad Service and hidden charges

Plussat: Very good breakfast

Plussat: The location was perfectly between six flags and the alamo.

Miinukset: The floors are super loud. Even just walking around, you can hear every loud step you take.

Plussat: Breakfast and location to venue I was visiting with easy on and off access to highway

Miinukset: Carpet dirty, slight odor and door wasn’t secure maybe because hotel is older.

Plussat: The location was easy to find, and the room was very spacious. The breakfast area was comfortable to enjoy your complimentary breakfast.

Miinukset: There are no vending machines. You have to go to the front desk and buy from their market.

Plussat: Like the breakfast

Miinukset: Services when you needed them the most

Plussat: The hotel itself was clean and nice. The room was great and the staff were very helpful. Breakfast was great, nice addition.

Miinukset: The pool hadn't been cleaned, it needed it.

Plussat: Breakfast was good. Staff was friendly.

Miinukset: Room was clean, but had a funky, musty, B.O. smell to it. Shower tub was extremely slippery.

Plussat: Close to the highway easy access.

Miinukset: The only thing that we didn’t like was my shoes were gone when we came back from a busy day. And the curtain in the room didn’t close so people could see right in our room. And light could come in the room too.

Plussat: Like I mentioned staff very friendly very polite

Miinukset: Staff very friendly, building need maintenance big time , inside and around, location not friendly at all

Plussat: Breakfast was awesome.

Plussat: Everything

Plussat: Hotel room was bigger then expected and super clean. Only stayed for one night but it was very nice, the bathroom was nice looking and also clean Staff was kind and helpful.