San Antonio hotellit lähellä Spanish Governor's Palace

Miinukset: The construction limited the entrance to a single, slow, temporary, small elevator to the check-in counter on the second story. Hotel services were limited to a makeshift bar and restaurant.

Plussat: Great location since we could walk a block and a half to the majestic theater. Beautiful room, nice view, but the restaurant was closed for dinner and the breakfast was $63 dollars.

Miinukset: Great location since we could walk a block and a half to the majestic theater. Beautiful room, nice view, but the restaurant was closed for dinner and the breakfast was $63 dollars.

Plussat: I liked the friendliness of the staff, the attentiveness of the staff always willing to help. Hilda the housekeeper kept the room cleanliness very well and orderly. I am happy with my experience. It was a great location right on the river walk.

Plussat: Staff was unprofessional. Check in was at 3, we got there at 7 and the room still wasnt ready. While we waited for 45 minutes we had to get dressed in the public restroom and my girlfriend had to straighten her hair in the hallway because there was no outlets in the restroom. After we finally got our room we had to rush to the spurs gsme that we had planned and ended up missing the first quarter all because of the staff at the hotel. We decided to switch hotels the next day. Other than that the hotel was really nice looking.

Plussat: Everything was great. The staff are all amazing and go above and beyond to make your stay even better. I will definitely be coming back. The only thing that was annoying was how exspensive the things were in your room mini bar.

Plussat: Location was great

Miinukset: Kind of dark interior needs brightening.

Plussat: All the staff we encountered were courteous and helpful from the valet to the manager. Keep up the great service

Plussat: Bed was comfortable

Miinukset: Bed corners are very dangerous, I end up with bruises because bed woods expand from mattress and you can hit your legs easily unless you are very careful. I had the opportunity to talk to other guests and they complain about the same dangerous corners. Bathroom have to many gabs on counter and your personal products can fall while cleaning is happening and you will never find them. If your leave something you have to go to a website to file lost and found. That is very far from what is the main reason of hotels, customer service...... Very poor in that part. Most rooms the city view is the windows of the next building.

Plussat: large rooms with a lot of amenities friendly, helpful staff

Plussat: The location, the staff, the great breakfast, and comfy room

Miinukset: Nothing

Plussat: The staff and the place are great !

Plussat: We really appreciated the location of the hotel, it was really convenient in that sense, it was within walking distance to many attractions and restaurants. The staff was also really friendly.

Miinukset: Almost everything was perfect, but it would have been nice to have a mini fridge in the room to store our own food and drinks. Also one of our beds was squeaky and that made it uncomfortable to sleep on so better beds would have been nice.

Miinukset: late at night we received a notice at 11am water would be cut off, so it hurried our stay at the hotel.

Plussat: service staff are very courteous, great location, nice dinning, clean, complimentary internet

Miinukset: small customer loading zone

Plussat: We are moving from coast to coast during the COVID 19 crisis. The Gibbs Hotel (across from the Alamo) was not just open, they were extremely welcoming and caring within the necessary restrictions. We had the most beautiful room ever overlooking the Alamo. Although beautiful San Antonio was closed during the pandemic, we will not forget our stay at the Gibbs. It makes things so much better when everyone is worried and stressed to have a place where they not only remember their history, they preserve their beautiful hotel with all the modern amenities. This is a 5* property with 5* staff.

Miinukset: As a downtown hotel, they have parking in a city lot which is certainly going to be very busy and crowded in normal tourist times in downtown San Antonio.

Plussat: Staff was friendly.

Miinukset: No bath tubs...showers only. Bugs everywhere. Elevators were extremely slow. Restaurant was sub par. Beds were cheap.

Miinukset: Convention facility is dated

Miinukset: I got an upgrade to another room and it was awesome there on out

Miinukset: No free wifi

Plussat: Loved the view and the costumer service! Had a great time! The rooms were clean and quiet!

Miinukset: The beds are horrible! Shame on you Hilton. I get that running a full service hotel downtown may be expensive but don’t cut on mattress quality.

Plussat: Staff, service, room, and the hospitality was awesome.

Plussat: Great location, very nice and clean. Great customer service.

Miinukset: No parking

Plussat: We stayed river side and enjoyed the balcony view and relaxation. All employees were extremely kind and considerate! Thanks for a wonderful stay.

Miinukset: Parking was too expensive.

Plussat: Nothing

Miinukset: Service

Miinukset: Seemed to have difficulty getting auto from valet parking. Took 50 minutes one time.

Plussat: Love the location and the facility. It was very clean and very comfortable and we had a blast. It's near every type of food you can think of!

Miinukset: Parking is terrible. Traffic does not allow you to easily park and you have to park on the 7th floor or above. That costs $29 a day! If you want Valet, it's $42 a day. Absolute headache.

Plussat: The river walk

Miinukset: A little expensive for the small room

Plussat: Friendly, helpful and warm staff. Location is excellent, right smack at the river walk. Within walking distance to all main attractions in the city

Plussat: Nice room right on the riverwalk

Miinukset: parking was a big issue and expensive

Plussat: Staff very helpful, assisted in getting my husband a golf tee time, friendly, patient, good suggestions for things to do, and places to get services.

Miinukset: Would have liked spa services available at the hotel.

Plussat: Great position

Plussat: My room location was awesome. The view I had for the firework show during New Years Eve was even better.

Miinukset: I live and work in the UAE (Dubai). We have some of the best and most world class hotels that anyone can offer. With that said,....my first stop when I landed last week was the Palacio Del Rio. I put my bags on top of the dresser and when I pulled them off,..I found a lot of dust on top of the dresser. I did not make a fuss about it,..but I do know that the places I stay around the globe will not tolerate such a thing. Other than that,..the staff there was extremely polite and helpful. I will def. stay at the Palacio del Rio during my next visit to San Antonio.

Miinukset: Stayed there for SA Marathon. Had to get up at 4:30 but could hear loud music outside until 10 PM. Also, AC did not work very well.

Plussat: Great location downtown, close to riverwalk, right across the street from the Alamo.

Miinukset: No ventilation in the room, so bring a small portable fan. Events in the plaza across the street (protesters, musicians) can be quite loud and go on late into the evening. The card/lock system for the room often malfunctioned and wouldn’t let us in.

Plussat: If you want a little history stay, this place is it. This place is great old school hotel with the oldest bar in town. Has a nice pool and inner garden to chill. Nice helpful staff Rooms were clean and large. The shower could have stronger flow and pool service coming around a bit (there is a phone to place order) but that is not a big deal. Location is perfect - Riverwalk starts right here and Alamo is a cross the street

Miinukset: Can't open windows in the room (the old bulding) Shower has weak water flow

Plussat: Location is excellent

Miinukset: Beds are quite narrow. Air conditioning went out one night. Thankfully, it was repaired the next day.

Plussat: Historical, legendary hotel - also comfortably contemporary ... Plus, the staff at the front desk was polished and helpful. They made us feel they were serious about our enjoyment of the hotel.

Miinukset: Would have liked to have stayed another day to enjoy more of the amenities, such as the Menger Bar and its TR Rough Riders connection. Note: You really need a "none of the above" category for the second question on who was in your party -- none of those definitions fit. This was frustrating and I almost didn't write this review, but decided to submit it by checking "group of friends" even though it's wholly inadequate to describe my party, which was me, my sister, and mother, and my sister's boyfriend.

Plussat: The historic portion of the hotel is beautiful! Rooms are small,full size bed... but very nice and very clean.

Miinukset: I would like to suggest that better quality sheets be used on the bed... sheets were way to big, so they tangled up at your feet. The beds are not the most comfortable to begin with and the sheets only made it worse.

Plussat: The hotel's location can't be beat: a block away from the Alamo, a couple blocks away from the convention center, and right next to a shopping mall with a wide variety of restaurants and stores. The staff was very friendly.

Miinukset: The room worked for what I needed, but it could have been better. The bathroom was small and was, for some reason, built 6-8 inches higher than the rest of the room. You could hear everything through the walls.

Plussat: San Antonio's 1859 hotel was all it promised. Perfect central location next to the Alamo, and the Menger Hotel itself is rich in history, generously displayed throughout the building. The room itself was just fine, but I am interested mostly in the ambience outside the room (so long as the beds, showers and such are good). We will return. One note of special interest: the maid was a great source of info; cheerful and helpful!

Miinukset: The view from the window? - a wall! Next time we will ask for a courtyard or other external, interesting view. Otherwise, all was well.

Plussat: We liked the location so much!! Just besides the Alamo, and the hotel is nicely preserved!!

Miinukset: You can see the age of the hotel in the rooms! The bathroom was extremely small but usefull. The valet it's on the expensive side!!

Plussat: Beautiful hotel with charm and character. So close to everything and convenient for someone on foot/ for public transport/ for tours. Great pool. People working there were very nice - allowed late check out at 1:00pm.

Miinukset: A bit noisy at night - one night it was loud drunk tourists, once it was random construction at restaurant in mall next door, & once the fire alarms went off. I don't think it's the hotel's fault though.

Miinukset: Ordered breakfast off the restaurant menu. It was high priced and the portion size was small. 1 breakfast taco with sides was $16!

Plussat: I like the over all feel for the hotel.

Miinukset: The size of the room. But looked at the other rooms and i guess for a bit more you gst more space.

Plussat: I stay here often and I have tried other places it's so luxurious for the money and the location is in the middle of everything!

Plussat: Yes

Miinukset: The view

Plussat: We enjoyed everything about our stay. The hotel is beautiful, and our room was wonderful. The service was great, and overall the hotel met all of my expectations.

Plussat: Beautiful room friendly staff

Plussat: Room, location, close to activities

Miinukset: All good

Miinukset: The room was over priced . The a/c didn't work well in the room. The hotel charge me $75 each day without telling me for incidentals , that I didn't even use . I won't be back

Plussat: Great Stay! Room was clean, spacious, and beds were comfortable.

Plussat: The staff were very nice and professional, from our morning check-in after travelling overnight, to our check out. Greatly appreciated. The location right on the Riverwalk is great with a short 5 to 10 minute walk around to the restaurants and bars.

Miinukset: Finding a partially drunk drink bottle in the mini fridge is not what should happen during these Covid 19 times. I brought it up and they offered to take care of it right away. The riverside view room is not worth it as it overlooks the back of other buildings with loud constant air conditioning units. It was nice to see the occasional boat pass by but not worth the upcharge.

Plussat: Overall clean Downtown and river walk location.

Miinukset: Valet parking should be part of the overall expense. Coffee machine wasn't maintained. Mini bar wasn't inexistent however an offer sheet is advertised.

Plussat: Was impressed by everything... I think I heard some unexplainable noises during the night ... Nice location

Plussat: Cookie!!!! Wife liked cookie!!! It was a very nice experience me an my wife enjoyed it greatly

Miinukset: No microwave in rooms or fridge.

Plussat: Great location. Comfortable view.

Miinukset: Parking was difficult. I wish the stay came with parking instead of having to use valet. I had to pay for valet and to park right outside each day as I have to have quick access to my car. Although it was a nice hotel, I won't be staying here again.

Miinukset: Valet was $35 ...should have been included with hotel

Plussat: Everything

Miinukset: I think the parking at $30 a night is a little too pricey.

Plussat: Although I was stuck with the smallest room they have it was still cozy and comfortable. Also they were also low staffed but despite that they were still friendly.

Miinukset: I thought the valet was overpriced and they should at least allow one free parking per reservation

Plussat: The view from the room was fantastic! The location is also great!

Miinukset: The room felt like it needed to be steam cleaned with bleach... The room appeared to be updated sometime in the early 2000. But has not been maintained well. The bed was as hard as the floor. The shower head was loose and the bathroom smelled of old urine. We ordered Breakfast to our room the first morning. The breakfast was good and when we where ready to leave for the day I called to let the staff know so they could come up and clean our room. We where gone the entire day and come back to the same mess we left that morning... At 250 a night plus 30 a night valet parking This should have never happened. That night I went to drink a water bottle the staff provides for you in the room and there was no seal on the lid on either bottle. The cleaning person didn't even bother to change our water bottles. just filled them up with tap water and called it a day. If you are looking for a clean room with basic hotel services I would look past this place!!

Plussat: Location, location, and location! Hotel is right across the Alamo with plenty of cheap public parking around the area. Also, the warm chocolate chips cookies from the front desk are a plus.

Miinukset: Outdated hotel facility and Kayak's incorrectly rated hotel stars do not match the overpriced money for my stay.

Plussat: Location is great right in the heart of San Antonio next to the Alamo. Room was clean but very small.

Miinukset: Trying to reach front desk and room service repeatedly at night and no answer. Finally answer and the late night food was just quickie microwaved crap. We couldn't even eat it.

Plussat: This hotel was very nice! Our room was ready when expected and they placed us with a corner room with a great view, for no extra cost. Staff were great and the check in/check out process was so simple! The location could not have been better for the main attractions, such as the Alamo and Riverwalk. I would definitely stay here again and recommend to others.

Plussat: The location was great. Short walk to the convention center, riverwalk, alamo. The staff was also very friendly and nice.

Miinukset: The building is old and the rooms show it. My first night there was a some fan, or machinery noise that made it impossible to sleep. I was able to switch rooms that night which was nice. One morning I had no hot water. The staff listened, but didn't seem concerned about it. I only had one breakfast at the hotel restaurant, but it was quite underwhelming and definitely not worth paying for.

Plussat: Location

Miinukset: Could not think of anything we did not like

Plussat: This is an excellent hotel so close to the Riverwalk. Very clean. Nice decor. Staff is very friendly and helpful. Would definitely stay here again and recommend to others.

Plussat: The friendliness and helpfulness of the staff are commendable; the room was spacious and attractive; the location was convenient yet quiet. The restaurant was affordable.

Miinukset: Clock and lamps were unplugged and hangers missing when we checked in. Restaurant buffet was ample but lacking in quality--food was lukeward, oatmeal lumpy.

Plussat: Very close to the river walk

Miinukset: The pictures of the rooms I felt did not accuratley depict what we were given

Plussat: The staff was amazing from management to room service. This is my new San Antonio hotel. The rooms were cool retro with modern ammenities. The pool was clean and nice. But really, the staff made the difference.

Miinukset: None

Plussat: Location

Miinukset: No valet or bellman on arrival

Plussat: The location is just terrific and allows you to walk to all downtown attractions, and we enjoy staying in historic hotels rather than the low-end or high-end chains, both of which are available in downtown San Antonio. The ground level garden and pool areas are nice, as is the spacious lobby. The the price is extremely modest for a downtown hotel in a major city.

Miinukset: The old hotel could use some up-dating; it's a little worn out. Our elevator wasn't in perfect working order (the door was very slow and erratic about closing) and the historic "Rough Riders" bar still has smoke from Teddy Roosevelt's cigars in the walls.

Plussat: location, location, location

Miinukset: a few nit-picky things . . . iron was rusty, TV remote didn't work

Miinukset: Parking was $24.00 a day. There was no actual hotel parking. It was either metered parking or valet parking in a parking lot with no cover.

Plussat: closeness to the Alamo

Miinukset: pay for internet access

Plussat: everyone was very accomodating and Grace upgraded our room to a king wich was wonderful

Plussat: Location was right no the river. Beautiful Lobby Rooms were very comfortable, awesome view of the tower.

Miinukset: Valet Parking was $37 + Tax = $40.00!

Plussat: Everything, but the outdoor smoking areas were in direct sun or behind pool area that had no air.

Plussat: From the complimentary brunch at Ruth Chris, to the friendliness of the staff, i am impressed everytime i come here.

Plussat: Beautiful view. Very peaceful.

Miinukset: Didn't realize there would be 60$ charge for parking

Plussat: I loved the location. Steps from the river and the mall.

Miinukset: My room had way too much wear and tear. The head board was all scratched up. The tub has cracked and rusted and was clogged up the water would not drain when i took a shower. The door handle was at 5 o clock instead of 3. The room did not feel like a Grand Hyatt room. It felt like i was at a cheap hotel. I suggested to the manager that that room should not be occupied untill it get fixed.

Plussat: The service from the hotel was very much as I would of expected. As soon as in pulled I to valet, the valets were very kind to not only greet and open the door, they immediately unloaded the car and took me inside to check in. With warm greeting from the staff, I was very impressed with how clean the entire hotel was in addition to the room. Great service and defiantly will be back

Miinukset: One if the employees seemed to have a little bit of attitide considering that all I asked for was to have shaving cream sent to my room. Other than that, everything else was fine.

Plussat: Very nice accommodations.

Miinukset: Breakfast buffet was understaffed, was not explained properly

Plussat: The staff was very friendly, helpful, and professional.

Miinukset: Train noise in the early morning hours outside the hotel and noisy visitors next door and down the hall.

Plussat: Almost everything.

Miinukset: The fact that self parking beneath the hotel costs $30 a night!

Miinukset: The room was small and we couldn't even upgrade

Miinukset: I didn't like that when checking in they ask for my credit card again after I had already paid $857 online. Not knowing that valet was not included they kept trying to swipe different amounts to charge and blocked my card for suspicious faudulent charges. Terrible communication cuz they could've asked me what card I wanted to use, nothing. Also valet customer service was horrible while my sister was arriving in her vehicle with my nephews she asked for help carrying her luggage off and was ignored by valet. He could've called someone for help, but definitely not worth the money, never again

Plussat: Location is adjacent to convention center, staff is very professional and strives to make you feel welcome. Rooms are clean and everything worked.

Miinukset: Rooms are dated with sound transmitting walls. Amenities are business travel grade without the higher end amenities expected for the price.