San Antonio hotellit Midtown

Plussat: everything, the restaurants, the staff, the grounds, our room, the hotel was phenomenal

Miinukset: the valet could have been better managed. at our arrival, they were non existent and we had to find parking and walk. luckily this problem was eventually resolved by comp. the room next to ours was noisy at 5am. but luckily we resolved this on our own with the earplugs given

Plussat: Friendly, educated staff. Clean, well kept property. Location was extremely convenient. Great restaurants in the area.

Miinukset: Having to leave.

Plussat: Hotel had a bottle of champagne in our room for our 6th wedding anniversary. Met so many new friends and hoping to return next year! Best service and fun area.

Miinukset: Nothing to dislike.

Plussat: Beautiful setting, build out, restaurants & lobby Bed slept great

Miinukset: Room wasn't up to same level, high design of public spaces doesn't play out to rooms

Plussat: Wonderful hotel. Great design & location. Full of positive energy & a warm & welcoming staff!

Plussat: The building itself is stunning and this combined with the staff and service makes this hotel truly exceptional!

Miinukset: There is nothing that I believe required improvement.

Plussat: The decor and architecture was amazing. Not to mention the restaurants in the hotel and the shopping and square behind the hotel. Fantastic job at reviving a Texas relic!!!

Miinukset: Having to leave.

Plussat: The staff is the best. All staff! This has become a favorite hotel for us.

Plussat: Who knew you had to go to San Antonio to find one of the best hotels in Texas! It's modern luxury at its finest. Located in pearl district, hotel Emma sits center stage in a very charming environment. What was once an old brewery is now a cozy hotel with modern luxury finishes. The service matches the 5 start prices and interior. Highly recommended!

Plussat: The hotel and restaurant were beautiful, the staff was very helpful and nice, location to river walk excellent, location to other shops and restaurants great! I will be back!!

Miinukset: It is a bit far from the city center river walk restaurants and shopping.

Plussat: The location, staff, facility....everything .... first class.

Miinukset: I did not find ONE thing that was not PERFECTION.

Miinukset: No great to be honest glad it was just one night

Plussat: Management was very nice and willing to accommodate my needs. The initial room I was in had a poor functioning A/C and they immediately moved me to another room without any trouble.

Miinukset: The location was poor and not what I expected. The cleaning/maintenance staff was constantly opening and shutting their closet for supplies which was nerve wracking as the doors wouldn’t shut without slamming them.

Plussat: Location was great!

Miinukset: did not get room made-up with maid service for the new day, not enough towels for two people, no hair dryer, light in the bathroom was out of order. Front office was told of light and towels and they did not follow-up.

Plussat: I paid for 2 queens, got 2 fulls. The bathroom was filthy, toilet had not been flushed and the floors were filthy. There was no toilet paper and the was used soap in the tub. There was no phone cord and no apology was offered.

Miinukset: There was NOTHING to like.

Plussat: The price and location

Miinukset: Hardly and towels, microwave was old and we had to switch knobs for it to wrk. No cups for the ice bowl.. comforter was to thin.. ask for a blanket and had none. When we left the room we asked the lady for towels and when we returned that evening the room wasn’t even touched and we were gone all day. This is our second stay at an American best value and did not have any problems the first time . Very unsatisfactory

Plussat: it was close to downtown and he price was good

Miinukset: they did not change our sheet or even make up our bed and we were their 3 nights We had to ask for clean towels and the bakery next door had several people get robbed and the police was shinning lights in the motel for a long time very noisy

Plussat: Staff has a dog which is cute

Miinukset: I had a bed sheet&cover with blood and hair on it. And although I asked for a non-smoking room but it was between two smoking room.......which I can smelled cigarette smoke all the time.

Miinukset: Motel is very old and run down . Not sure how it is still allowed to be open. .My bedspread was filthy and full I’d burn holes.the faucet fell off in my hand. Connecting door had no lock.window taped and glued in still exposing outside. NOT a safe

Plussat: Nothing

Miinukset: Literally everything. Worst motel in the city by FAR.

Plussat: 60$ is 60$

Miinukset: The staff was RUDE , rooms were gross, no towels, and the ac was hanging off the wall

Plussat: Nothing

Miinukset: Roaches crawling all over the place, on the bed and on the tables.

Plussat: Check to leave the nasty place

Miinukset: Mattress was old and torn. Only one pillow. Half roll of toilet paper. Room was hot.