Etsi halvat lennot reitille Albaniasta $[81-Suomeen

Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."

Plussat: "The take off and landing was peaceful and on time"
Miinukset: "I didn’t like changing boarding gate three times. The crew member was poor overall including the one providing service I must say."

Miinukset: "One cookie with tea is not enough at this time of day! Especially if there had no chance to eat dinner before the flight."

Plussat: "Comfortable plan. crew, at least in our section of the plan was minimally attentive."
Miinukset: "crew could have been more attentive. other then the basic services no one made any effort to see if we wanted anything else."

Plussat: "the price"
Miinukset: "everything else food seats service ..."

Miinukset: "All went well!"

Plussat: "Crew was great and friendly"
Miinukset: "Food"

Miinukset: "More tasty food."

Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"

Plussat: "Everything"

Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"

Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."

Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."

Plussat: "Flight crew and airport crew very helpful ,"
Miinukset: "Due to delay in LA, was rescheduled to later flight which was also delayed"

Plussat: "Flight was delayed 2 hours no big deal o me I just slept on the bench it was good flight beat seat 42d"

Plussat: "Lufthansa is a great airline. My problem is Kayak, who sold the tickets to us."
Miinukset: "You, Kayak, sold me economy tickets. When I checked in online I saw it for the first time that our tickets were Economy Light. So even though we are Frequent Flyers, we payed $220 for three checkin luggages. I intend to dispute this case."

Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"

Miinukset: "Frankfurt to Copenhagen was delayed and would have been to be told prior or compensated"

Plussat: "Good selection of movies"
Miinukset: "The food was soggy and not the greatest"

Miinukset: "Missed this flight because my first flight was a cancelled flight, missed intercontinental connecting flight."

Plussat: "Smooth boarding."
Miinukset: "Plane packed to the hilt. Tough to find space for cabin luggage."

Miinukset: "Seat in front was broken (did not hold in place reclining) and my seat was broken too. I was able to change seat but 2 seats broken in consecutive rows is not good as it makes you think what else may be broken and what kind of accidents could occur if seats are not even checked by crew."

Plussat: "Window seats on the upper deck have additional luggage storage bins and seem to have more leg room than seats on the main deck."
Miinukset: "Keep all babies in one section of the aircraft"

Plussat: "Lufthansa has it all together and knows how to fly. I recommend to everyone!"

Plussat: "Exelent crew"
Miinukset: "Long distance between gates to transfer"

Plussat: "Loved everything except upcharge for ski bag (no charge on Swiss air for this service) - 1st meal excellent.....2nd light snack (chicken sandwich) not really a home run (sorry.....) - overall excellent experience"

Plussat: "I love the fact that the flight arrived on time and there were no delays. I can say our time was respected by the airline."
Miinukset: "There can be a better range of entertainment on the flight, and flying Lufthansa their isn't too much food variety"

Plussat: "Nothing really. It was an overall terrible flight."
Miinukset: "The crew was so bad. When asked for my special meal 2.5 hrs into the flight, they said you haven’t ordered any, which in fact I had a month before my flight. The crew member instead insisted that ”you should've brought your own food” not once but twice. No courtesy nothing. I was super disappointed. I fly a lot and this was hands down my worst flight. Also, the aircraft and seats were terribly uncomfortable (Boeing 747-8 Economy). Boarding took forever as well. Overall a very shocking experience from a very experienced airline otherwise."

Plussat: "Punctuality, the entertainment system"
Miinukset: "For the first time in decades (hundreds of flights), I've had to find the paper bag and until the very end I thought I might end up needing it. My companion did use hers, and mine (also a first in many decades). Part of the bumpiness could have been due to a weather system but the plane's movement was jerky when taxiing in Boston. BOS-MUC used to be one of my favorite routes back when it was served by the A360. The new A350 is nothing special except for the entertainment system. Ironically the large screen seemed overwhelming due to the dismal distance to the seat in front."

Plussat: "No delay and the landing is smooth"

Plussat: "I'm so glad with all workers in the plane, excellent !!!"
Miinukset: "Nothing"

Miinukset: "Boarding was an unorganized free-for-all"

Miinukset: "Economy seat space is small for 11 hours flight. get the meal of my choice, also as I tried to check in at home, the system did not give me choice to check in or change the seat."

Plussat: "Perfect service from crew members. Comfortable seats. Wonderful pilots!"
Miinukset: "Cramped boarding area."

Miinukset: "Oversold flight."

Miinukset: "There is no entertainment so I do not know it should be rates."

Plussat: "Excellent service, on time arrival, a great experience! Everything was easy with Lufthansa, which soothed my jitters and helped me relax (as much as is possible!)"

Plussat: "Cleanliness, entertainment"
Miinukset: "Food and legrooms have to be the worst in international flights."

Plussat: "Friendly crew, had row to myself, smooth flight"
Miinukset: "Delayed departure"

Plussat: "On time"
Miinukset: "Uncomfortable seats"

Miinukset: "It's not clear why they feed us at 3 am (one hour into the flight) instead of near the end of the flight (breakfast time). Are they trying to save money by having to heat the food less? It seems to make more sense to let people sleep and wake up to breakfast just before landing (around 6 am)."

Plussat: "Food service , steward-ess were personable, seats were comfortable, good leg room,"
Miinukset: "Very few good Obie's to choose from."

Plussat: "everything excellent overall"
Miinukset: "I didn't like the service in the moroccan airport form the security and also the crew at the check in, they are very bad"

Plussat: "Loved the business class upgrade"
Miinukset: "Lack of food choices even in business class"

Plussat: "premium economy was nice"

Plussat: "crew was very nice engaging. shopping at Munich airport was unexpectedly good."
Miinukset: "My seat didn't recline. I changed seats with my sister mid flight so I could sleep."

Plussat: "The Premium Economy seats were significantly better than Economy seats. The crew was very nice."
Miinukset: "The movie choices were not very good. Very few current movies."

Plussat: "It got me to my destination. The onboard entertainment system was nice."
Miinukset: "Boarding was chaotic. We were required to line up and have our cabin baggage measured in the sizing apparatus. Elite (*Gold) FF members were not told to board early and when I asked one agent she directed me to the general boarding lines; only the agent at desk told me to board with the First/Biz passengers. The food had no flavor at all."

Miinukset: "This was one of the most uncomfortable flights I've ever been on. The extra cushion attached to the chairs behind our heads made the chairs very uncomfortable pushing our heads too far forward. Not only was it difficult to sleep, it ended up giving me a terrible back and neck ache. The flight from Dubrovnik to Munich didn't have this extra cushion but the flight from Munich to San Francisco did. It's a terrible feature and should be removed. Lastly, the food on this flight was awful and it made me sick. I traveled in Croatia and Montenegro for 2 weeks and didn't get sick once but I got sick from the airline food on the way home, that's pretty disgusting."

Plussat: "I liked almost everything. And according to me, it does not make a difference if we rate things good or excellent at a certain point in time. As long as it is good, it can be excellent. I mean including crew. People have good days and bad days. I am sure the crew can say the same about passengers."
Miinukset: "What could have been better is: - the email that the airline generates and senda to people a couple of days prior to flight directs you to a site where you are supposed to fill in the blanks. About Covid. The thing is that you cannot submit it unless you as a passenger fill out an Austrian address. The electronic form does not have the option to rule out staying in Austria and indicating that you are transiting in Vienna. I had to fill that form out (at the Address in Austria section) with sentences like “not applicable” “transitting” and also had to google the Vienna Airport address for the zip code so it could be submitted. The form forced me to fool the it. Not cool. Frustrating."

Miinukset: "Cannot ask for more"

Plussat: "yes, seat is always ok , I'm not overweight"
Miinukset: "basically, nothing, just keep smiling"

Plussat: "Everything"

Plussat: "uncomfortable seats"

Plussat: "I like the airline and the workers are great. I don't like when they charged for luggage that $60.00 each way like round trip is $120.00. It should be by weight is 50 lbs or 23 kilo for minimum and if it is over the weight than it should charged little more price."

Plussat: "Everything about the United Airlines portion of the trip was terrific: lots of food & drinks; good entertainment system; good seats even in economy. United really stepped up their game."
Miinukset: "The seats on the Austria Airlines portion of the trip were very close together & very minimally structured (little padding, depth etc.)"

Plussat: "The crew was great!"
Miinukset: "I don't like the movie options. Some are quite sexual and can be seen around the plane."

Miinukset: "Everything"

Plussat: "The crew was amazing, the seat was comfortable"

Miinukset: "The crew dropped the bottle to the head of my son."

Plussat: "-maintenance had to fix an issue that the team was not transparent about for 2.5 hours. 0at least boarding happened swiftly -the male crew member was GREAT but the female crew members two of them were very short, rude, and not there to bring comfort to customers -chicken meal was tasty, but made both me and my father sick. Muffin for breakfast was mediocre as well -tv was good, but touch screen sometimes doesn't work."

Miinukset: "small seats,no LCD for each one,food nor so good."

Plussat: "Generally very pleasant flight"
Miinukset: "No complaints"

Plussat: "The crew was helpful with tips for Vienna"

Miinukset: "very late"

Plussat: "The attendants on Austrian air are all very nice and helpful. You can make any request of them or ask any question and they are happy to help. Great customer service. Arrived on time. Also, very good entertainment options!"
Miinukset: "The seats are very uncomfortable on Austrian air. The only way I would fly them again would be if I had extra money for the exit rows with more leg room. Food isn't great, but no airline food is really great. Boarding was significantly delayed from what it said on the boarding pass, with no updates. But we arrived on time. Getting luggage after flight at Dulles took a really long time, but I think that is more of an airport issue as getting my luggage from another Austrian airlines flight to another airport was a breeze."

Plussat: "Both the Lufthansa crew and the well thought out layout of Frankfurt International made it a lot more comfortable to travel."

Plussat: "This is always a pleasant airline to travel with."
Miinukset: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."

Miinukset: "My parents were traveling, they dont speak english and I verified with Austrian airlines that they would be assisted at the gates and that they had the correct visas for each airport they had a layover in. I was assured there would be no problems. Upon boarding they were not able to get on their flight. I have never had so many communication issues and frustrations in the middle of the night with an airline. disappointed."

Miinukset: "Paid 1,000$ and we got a standby ticket. How is this possible? Will not book through Kayak again."

Plussat: "Fast, organized boarding, on time departure. Crew was courteous. Good food for airline food. I have only had positive experiences with this airline."

Miinukset: "I had a weelchair and nobody assist me in Viene in Austria"

Plussat: "The flight staff was very attentive, professional, and polite. It seemed like they were always bringing the passengers things like snacks and drinks. We never felt like we needed anything. This was my first time flying to Europe and flying with Swiss. I will definitely choose them again!"
Miinukset: "I really can’t think of anything I didn’t like!"

Plussat: "The service was superb!"
Miinukset: "The flight was too short."

Miinukset: "arogant staff, flight canceled, great difficulties to claim my money back"

Plussat: "It was perfect, very few people, great service"

Plussat: "Friendly staff, efficient"
Miinukset: "I didn’t understand that we got no baggage allowance with our tickets. When I looked on the website it appeared that star alliance members got the usual free luggage. Apparently it was a “lit” fare & we didn’t. It would have been worth it to get the next class of fare"

Miinukset: "Changing planes on Vienna was not easy so 1-hour layover was barely enough (required running)"

Plussat: "Flight attendants were extremely friendly and considerate of passenger needs. In flight Wi-Fi is free in economy. Good leg space between the rows. Overall it's rare to find such good service now a days."

Plussat: "Everything OK"
Miinukset: "Arrived 5’ later, lost train"

Plussat: "The air crew service"
Miinukset: "1. No option to pay for a second luggage; the company website very unclear about the luggage policy; no contact information as well as no web payment service; days before my flight, spent a lot of time and efforts to know that I could pay for a second luggage at the airport on my departure; 2. Paid $120 or so for the second luggage!!!??? After decades flying Austrian I will try switching to your competitors."

Plussat: "lento oli ajallaan ja pieni syötävä sekä juonatarjoilu olivat riittävät. Iloinen ja avulias henkilökunta."

Plussat: "The crew was super nice"
Miinukset: "Not enough food during the long flight"

Plussat: "The plane was comfortable and clean. Internet was offered"
Miinukset: "The Internet didn't work. Although boarding was good the person making the announcements needs to know she should speak up."

Plussat: "My flight from Vienna to Warsaw was fine."

Plussat: "The meal was ok The airplane was clean"
Miinukset: "Seats were very nerow .No help from the crew . Flight delayed"

Miinukset: "We flew from TLV to Skopje via Vienna. None of the flight were on time and there was zero communication about the flight status. We arrived to the gate to start the boarding and they just told us wait here for 15 minutes. After 15 minutes we were asked to wait another 20 minutes. Only when we missed the take off time by 10 minutes they bothered to update us and inform us that the flight is being delayed in 2 hours."

Plussat: "Leg room, kind staff in the airplane"
Miinukset: "Staff at service desk -unprofessionalism, never on time. Charged 3 times for infant ticket because of computer errors but lack of human factor explaining why, just completely horrible explanations."

Miinukset: "Give me some knee room. I'm only 5 10 - What happens to the tall people?"

Plussat: "No unnecessary waiting. Excellent service!!!"

Plussat: "Flight services were good. Staff friendly. food was good"
Miinukset: "boarding at Tel Aviv was terrible. Specifically a staff member name Michelle was unprofessional and did not care much about passengers who waited for hours at the Group line because there was no indication that it is a group line. No one from the airliner bothered to explain or advise the passengers who were waiting and after more tan hour waiting when they eventually got to the head of the line they were told to go and stand in other lines. This was insane Long waiting times confusion Flight was late hence almost missed connection"

Miinukset: "One flight was cancelled resulting in a 6 hour wait, the second flight was 2 hours late. Meat meals ran out quick resulting in a vegetarian only option for a lot of passengers"

Miinukset: "My luggage was lost again It is the second time in a row that happens"

Plussat: "Smooth and fast"
Miinukset: "Nothing"

Plussat: "Everything was wonderful ,except for the poor food."
Miinukset: "The flight was 9 and half hours and the food was very poor, I was starving ,maybe AA can improve that, it would be nice if they could add a little bit of fruit and a yogurt for a good digestion .Also, the sandwich they gave us at the end was so small ,maybe they can give us a real sandwich instead ..Sorry AA ,but you need to work on that .For the price I paid I can fly United ,they don't let me starve."

Miinukset: "There weren't a single blanket on the whole flight"

Plussat: "Food and entertainment"
Miinukset: "First fight was canceled to Vienna diverted to Turkish air to flight into Turkey. In the US was diverted to Milwaukee for 2 hours after already being on a 12 hour flight. Then missing our landing time in Chicago by 5 hours."

Plussat: "Flight was cancelled. Had to wait in the airport with kids."

Plussat: "More leg room than we had on Swiss Air from Chicago to Vienna via Zurich. In flight food was excellent. Staff was friendly."

Plussat: "I liked the service and the food"
Miinukset: "The lack of movie choices"

Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"

Plussat: "See previous note about lost bag."
Miinukset: "See previous note about lost bag."

Plussat: "First time on SAS in many years. Service was lower than average. Will fly with other carriers on my next Euro trip."
Miinukset: "Flight left Boston 1.5 hours late. I barely made my connecting flight but my checked bag did not. SAS outsources to GBS to handle missing bags. They promised 24 hours to deiiver to my hotel, but took 3 days. No one answers their phone. Terrible experience."

Plussat: "Nothing."
Miinukset: "Please see statement from SFO-> CPH flight."

Plussat: "Boarding was easy, flight was smooth and on time."
Miinukset: "Seats were snug, granted we had the less expensive tickets."

Plussat: "food wqs decent entertainment options were also good."
Miinukset: "nothing to complain about except leg space"

Plussat: "Plenty of seating room on this flight."
Miinukset: "Little carry on baggage room. At least 50% of everyone's carry-on baggage could not fit on the aircraft."

Plussat: "Loved the service. Nice small plane. Very easy boarding. This is a quick inter-city flight. The plane is small and agile. It did some pretty nimble turns and sharp banking that might be a little too exciting for some."

Plussat: "Flight was on time with friendly crew"
Miinukset: "Backup plane from the 90s had broken entertainment system"

Plussat: "Timing is good"
Miinukset: "To craody"

Miinukset: "The flight good bit it’s always crappy when you loose your luggage"

Plussat: "I liked the bottle of water in my seat. Thanks!"

Miinukset: "Check-in was a disaster. Took almost one hour for a trainee to check us in. Printed 8 bag tickets (for 2 bags) and after we complained was told there was no line at immigration, so should be okay. Guess having a 3 year old wasn’t enough for us to get any compassion or expedited service. At gate. No early boarding for children."

Plussat: "Pleasant and safe flught"

Plussat: "The food and entertainment on board is great. I was very pleased with how they organized the checking of bags and the fact I picked it up at my final destination without any issues and right on time."
Miinukset: "Some of the staff at the check in desks can be very rude. Also, on my initial flight, they closed the check-in early and left many of us stranded without knowing who to talk to and how to manage to get on the plane. When someone from SAS finally came, I was told I would be escorted through security and most into the plane but then the "manager" or whoever was in charge denied it. The plane did not leave for another our and instead of arguing with the costumers they could have just helped us get on the plane. It was unfair of them to close the check in desks early and on top of that to catch a plane the next day they wanted to charge and exorbitant fee. I Wii never fly SAS again."

Plussat: "Jal is the best airline"
Miinukset: "The movies and tv shows could be different for inbound and outbound flies, or at least change them more often"

Plussat: "Efficient processing of passengers onto aircraft."

Plussat: "Comfortable seats in economy..... SAS did wait for us to board the plane (allowed us to make the final connection Copenhagen to DC), Thanks,,,,,"
Miinukset: "Our bags did not make the connection. Lost a camera with vacation photos (Canon - Elph - black color with a card full of vacation photos.) Sad.... :-("

Plussat: "All went well !! On time friendly staff ."

Plussat: "Excellent from boarding to departing the aircraft, very polite staff and comfortable flight! Thank you"
Miinukset: "Nothing"

Miinukset: "They only offered tea and coffee for free as a drink and nothing anything more, and were not kind at explaining this."

Plussat: "A good and safe flight"
Miinukset: "I'm very dissapointed about SAS food-service. One can't get even the simplest Bisquit without playing. Most other companies I fly with serve food for Free."

Plussat: "Very friendly crew Intime departure and arrival"
Miinukset: "It was extremely cold in the plane (I was in row 32). Many passengers had the blue blanket wrapped around them even over their head"

Plussat: "Power plugs at all seats"
Miinukset: "2+ hrs late on departure, could not confirm follow on connecting flight. Could not select seats online. Airbus aircraft ventilation is weak. Movie selection was inadequate. No "free" alcohol and high prices. Pay WiFi in economy but "free" everywhere else"

Plussat: "Nice TV's. Good selection"
Miinukset: "Flight attendants were rude to English speakers."

Plussat: "Very helpful crew. Goes out of the way to be helpful certainly in the transatlantic part of the flights. Entertainment is excellent."
Miinukset: "Food taste is terrible. They did accommodate us in getting vegetarian diet. However, online means to do this was impossible. Choices were not provided when we tried to do seat selection. In fact the web site gave wrong information that there are no meals offered even for the selection of the transatlantic flights. Toll free number calls were put on hold over an hour without success. Eventually chat worked. In the flight segment within Europe they do not even offer water for free. Charging 3 Euros for a small can of water/soda is a rip off."

Plussat: "Not much to say on a positive note, I want to avoid this airline if I can."
Miinukset: "Three and a half hour flight and all they offer free is coffee and soft drinks! The economy seats are small and the flight attendants are indifferent, until it's time to promote their duty free products. Find an airline with better customer service."

Plussat: "It was100 % flawless and I recommend the SAS airline to all. The airline staff is great and the food is good."
Miinukset: "As previously stated, I think the airline should do a better job in answering phone calls. If they do answer the phone (1-800-221-2350), they either put you on hold for a whole day or, if you leave your phone no. and name to have them call you back, they never do . I am not the only person who has this experience. It is too bad because if this continues, the airline will loose business and I would hate to see that. However, I still will use KAYAK"

Plussat: "There was nothing positive in this experience. Oh, the flight was safe and no one was injured?"
Miinukset: "Charged for checked bag on international flight. Late departure. Only food was a small cup of water on a 3+ hour, lunch time flight -- not even a bag of pretzels. Late arrival with short connection and flight attendant directed us to wrong gate. When we reached final destination, only one of two checked bags showed up."

Miinukset: "The SAS Supervisor at the gate permitted all preferred-level economy class ticketed passengers to board irrespective of the amount of their carry-on items - in some cases as many as three different items and many over-sized as per the measuring box located at the gate walkway, before conducting a bag-by-bag weight check on all the remaining economy ticketed passengers. Any carry-on item over 8 kgs was refused access to the airplane, and had to be unpacked at the gate in full view of other passengers to remove all electronic devices or breakable items, prior to being left with the gate agent to be placed on the plane as checked luggage. This procedure was conducted in an officious and highly non-customer friendly way, and was embarrassing to those passengers who had to "strip down" their single bag, in particular for female passengers who had overnight clothing and toiletries. A more practical and customer appropriate approach should replace such a draconian procedure."

Plussat: "Ok friendly"

Miinukset: "The seat next to me was open and they moved someone over next to me."

Miinukset: "This is my first international flight that didn't include complimentary beverages. No free wine or alcohol, and only ONE complimentary beverage on the entire 9 hour flight! They only came around ONCE with the beverage cart! (and this was like an hour and a half before they served dinner, which didn't include a drink). They also only came around and offered water ONCE on the flight. Normally this would be every 1-2 hours. Also, the flight was delayed by about 2 hours, and they didn't make an announcement until we were about an hour late. Thankfully, I was getting updates from Kayak, or else I wouldn't have even known we were delayed."

Plussat: "I was able to get to my destination safely b"
Miinukset: "Planes are old. No conveniences at all - none. Charged for one piece of luggage (my only piece) at the gate. Security process extremely slow. 1.5 hours early to airport and I made it on board by 9 mins. There plane sat for 20 mins on runway before departing."

Plussat: "Food and crew were great."
Miinukset: "The plane was hot and my seat was very uncomfortable."

Plussat: "It was a clean plane and entertainment was good."
Miinukset: "Crew wasn't nice unless you were Scandinavian. I asked questions about going into Stockholm for our long layover. How easy it was, etc. they were less than helpful. My daughter and I figured it out ourselves. Won't fly them on next trip. Air France or BA r better"

Miinukset: "I understood I could check one bag. Nope. Checking one bag cost me $67. So much for saving money."

Plussat: "The crew were very friendly"
Miinukset: "The entertainment System could use an update - more recent movies and TV shows would help."

Miinukset: "During online check in and through the website, I was informed that I would be able to have one free checked bag. I was never prompted that I would have to pay additional. However, when I arrived at the airport, I was told that I had to pay an additional $75 to check my bag in even though my boarding pass stated I was able to check in one bag. I was then pushed back and forth through the airport to complete this process. I would have liked to be given warning if I had to pay any additional costs."

Plussat: "Leg space was nice for someone who is tall. The crew members were nice."
Miinukset: "Plane is out-of-date with old seats. 737 did not have entertainment. Limited options for onboard complimentary food"

Plussat: "Too cramped"

Plussat: "Flights were on time. Crew was great."

Miinukset: "I had to pay 66 Euros for checked in luggage even though at no point during booking was this made known to me. I thoroughly checked the conditions and had no option but to pay at check-in."

Miinukset: "Flight was cancelled 2 minutes after departure time. Staff was rude when we tried asking questions. It took an additional 2 hours to rebook on another airline and we had to spend an extra night in a hotel near the airport."

Plussat: "The seats were comfortable and the leg room was enough. Nice selection of music and movies."
Miinukset: "My luggage was ripped open. The suitcase is damaged. Alcoholic drinks are not free(even on the international flight, which I never experienced). Trays with food stay forever on your table( slow service).on The 7hour long international flight you can hardly sleep because the food is at the awkward times and it's not cleaned up in forever afterwards. Not very friendly crew."

Plussat: "The seats were comfy and the food was good. Air temperature was pleasant, not too war, or cold."
Miinukset: "Was no offered water during the flight. We had a bottle of water in the seat pocket but at no point during the flight were we offered additional water. I saw people get up and ask for some but when the flight is 9 hours you would think they would come by once or twice offering some. Other airlines do this and I love it. I was so thirsty when getting off the flight that I downed 2 bottles of water at the airport. They also didn't offer complimentary alcohol. Other international flights offer an alcoholic drink with your meal free of charge and I appreciate that. I have a bit of anxiety when I fly and that helps take the edge off. I was really disappointed in this. Heck, Air Berlin comes around and refills your wine glass multiple times."

Plussat: "Everything went as planned, good terminal for connecting flights"

Plussat: "plane interior seemed new/clean. Big TVs and lots of movies in the SAS Plus / Prem economy seats."
Miinukset: "The cabin crew was pretty terrible...ranging from being generally disinterested to actually actively hostile towards passengers. No wonder SAS is in such dire straights. Would never choose to fly SAS again."

Plussat: "Good food. Decent selection of movies and television, helpful crew"
Miinukset: "Seats are not shaped like a human spine. They curve away from the occupant's lower back instead of providing lumbar support."

Plussat: "Crew members were very friendly and checked our bags for free."
Miinukset: "Boarding and disembarking by row segments causes more delays and doesn’t do much to avoid contact with other people."

Plussat: "The fact that we had dinner and a snack was great! The crew were fantastic!"
Miinukset: "It was a bit cramped but overall it was a wonderful experience"

Plussat: "Very nice crew"
Miinukset: "The boarding process, better seats, outdated entertainment system, & slow Baggage delivery ."

Miinukset: "I missed my international connection because flight was three hours late."

Plussat: "Great crew. BA lounge at Heathrow excellent."
Miinukset: "Flight delayed 4 hours due to technical issues. BA for a new plane but unfortunately still 4 hours late leaving Heathrow."

Plussat: "One of the crew used bad words toward one of the passenger ..!"

Miinukset: "Food"

Plussat: "There is o option to say food not applicable hence 1 star the menu to buy looked ok but didnt use it seat was standard and fine"

Miinukset: "They never never never should have allowed those children on the plane. They knew it before take off and they looked the other way"

Plussat: "Not being squeezed into a claustrophobic window seat."
Miinukset: "Nothing to report."

Plussat: "When i booked on kayak was from 8th August to 18th August when BA booked 8th August to 18th September it cost me extra to come back on monday 20th August £ 1400 extra"

Miinukset: "Flight delayed"

Plussat: "crew"
Miinukset: "the seat"

Plussat: "We made it safely. The Pilot was excellent in making sure the plane was safe and keeping us informed."
Miinukset: "We were a little late."

Plussat: "Easy trip to Helsinki."
Miinukset: "Food & drink sales by M&S was unusual. Even water at a price"

Plussat: "My first domestic flight with BA for years yet the service imo has got even slicker and better. From check-in to boarding to disembarking and all ahead of schedule, I doubt if I would fly domestically with anyone else."

Plussat: "That there was help from the beginning to the end of the flight."

Miinukset: "Check-in at Heathrow was too long, need more staff. Airport lounge was great."

Plussat: "Nothing to like about it. We were flying into JFK on Delta and our flight was delayed because of a navigational issue which in turn meant that we were going to miss our British Airways connection. When we attempted to contact kayak to see about moving us to another flight nobody bothered to help us we lost our entire round-trip flight on British Airways and we lost $1,000."
Miinukset: "The fact that nobody is willing to take ownership of trying to help a passenger when they are need in a situation that they had no control over. Also please see above for additional what I didn't like"

Miinukset: "Limited food options. Was surprised to ha e to pay for coffee."

Plussat: "Fast as smooth"
Miinukset: "Nothing"

Miinukset: "Waiting 6 hrs"

Miinukset: "3 hour flight without any complimentary beverage or snack. Had to request even a cup of water."

Plussat: "Cleared Gatwick security fine. Boarding was fine. Departed gate on-time."
Miinukset: "Got 200 yards from the gate only to park in another stand, the plane shut down and waited an hour for engineers to come fix a ‘communication computer’ error (basically they had to reboot the plane)."

Plussat: "Very nice and comfortable"

Plussat: "NA"
Miinukset: "The transfer from T5 to T3 was chaotic. Queues to join queues to get the transfer bus. People were getting caught on a moving escalator because the crowd in front had nowhere they could go to make room. Extremely dangerous! It took longer to get from T5 to T3 than it did to get from Dublin to London. Boarding in T3 for the flight to Denver was almost as bad. Bodies everywhere, no organisation and no help. Then the aircraft itself was so old with uncomfortable seats and an almost unwatchable screen. I will never transit through LHR again."

Miinukset: "12 hour delay. Very disappointed with British airways"

Miinukset: "Food look and taste like cat food"

Plussat: "Nice plane and nice staff"
Miinukset: "No free water or coffee? Absurd."

Miinukset: "Got sick with the food I had on flight from Del to London and was puking through my next flight from Lon to Van"

Miinukset: "For the second London trip in a row, my return flight to BWI was cancelled. Not weather, not equipment, just cancelled."

Plussat: "Food was actually quite good"
Miinukset: "Issues with online purchase of extra baggage"

Plussat: "Crew were great, food good : better business class than international BA!"
Miinukset: "Too many passengers with over size carry on"

Plussat: "Nice short flight."
Miinukset: "Couldn't get their attention to order a hot drink, or to toss the empty once they came around to collect the rubbish."

Plussat: "General advantage of flying with BA like T5 and lounges"
Miinukset: "Food quality going down every time and no flight entertainment for a 4 hrs flight."

Plussat: "Very courteous attendants"
Miinukset: "All good"

Miinukset: "It took 1 hour to get a glass of water"

Miinukset: "There was no VOD, but I guess this is standard on a short flights"

Miinukset: "First class, great experience thank you kayak . I will use the website again next time"

Plussat: "Flight was on time , service was great!"

Plussat: "Nothing."
Miinukset: "1) Tiny seats 2) Rude service in the airplane and rude customer service in the airport boot at British Airways 3) Lost my flight to JFK as the transfer took forever 4) Accommodation after the airline screwed up was little to nothing."

Plussat: "That I was in shape to run from one terminal to another to catch the flight"
Miinukset: "The transfer flight was a disaster - see above. We dragged a car seat to the plane and dropped it off before we boarded. Upon landing, there was no car seat to be found. We were told to go to baggage as it would be there. We waited for over an hour for it to come through and it never did. Again no ground staff available to assist. Airport security advised to go BA office. They located the car seat in London. It never made the flight?! We arrived Wed and the car seat wasn't delivered until Friday. Again, no contact from anyone. I received a call from the courier when I was out. Overall, atrocious customer service from BA"

Plussat: "Entertainment, timely boarding"
Miinukset: "Delayed landing, one or the attendants was very rude"

Miinukset: "No snacks or drinks (not even water) was provided free of charge. Everything was for purchase...really!?"

Plussat: "Pleasant staff, quiet A380 plane"
Miinukset: "These seats are so close together you could not even adopt the brace position if they told you to. The seat in front of me was less than one foot away from my face. Not an exaggeration. I measured."

Plussat: "The crew was caring and we were kept comfortable with blankets, pillows and headphones. The food was good, too, especially the cheesecake!"
Miinukset: "There was nothing I did not like."

Plussat: "The flight was on time - generally good"
Miinukset: "There was a cabin crew memeber by the name of indont knke who was incredibly rude. Offensive. Never in all the flights have I expirenced such treatment. British airways has lost a customer."

Miinukset: "Good friendly cabin crew"

Plussat: "The entertainment and the service"
Miinukset: "Both legs delayed, almost missed connection due to delay and the crew on the flight didn't seem to care. When we asked if they could inform the next flight that our flight wasn't delayed, the stewards response was "our planes don't wait for anyone". Real friendly. Wish Southwest flew to Europe!!!!"

Miinukset: "The ticket was 3,000 dollars and the service was worse than usual"