Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
Lufthansa used to be one of the top international flights but it seems like this company is going downhill pretty fast. The need to renew their aircraft’s, costumer service needs needs to be improved and many other things
The company don’t care for customers.
Everything. the flight was cancelled and I get a new flight two days later
Flight was late 20 minutes Arrived late 20 minutes Bag to another hour A tremendous inconvenience for me I missed the bud as well Ended up leaving airport by 12:45 am
Un-embarking in the middle of nowhere (tarmac) and being transported by bus is not very pleasant.
Left 40 mins late and consequently missed a Lufthansa connection at Munich - which didn’t wait for a number of us. Pretty damned annoying
The food in the morning could be better .
Everything was very good, but my luggage was lost.
Amazing flight and amazing crew
Overbooked flight. No seat for me. I had to stay extra day because of it. No customer service available for a whole that time. I spent 3h trying to get in touch with them. No luck.
My luggage got delayed, trying to reach out the airline and no updates for me where my luggage is and when it will be delivered to me.
Miinukset: "I’m still waiting for my baggage"
Plussat: "Crew was professional and helpful."
Miinukset: "Seat was narrow for business class."
Plussat: "We got to Chicago at least 45 minutes before the expected landing time. The dinner was pretty good and the crew came around many times offering drinks. The ground crew did a good job of evaluating luggage and tagging people’s bags before the overhead bins got too full so it didn’t delay our flight."
Miinukset: "The snack sandwich was freezing cold..."
Plussat: "There were so many refreshments and meals for just a 6.5 hour flight. The movie selection was great."
Miinukset: "Some of the attendants could have been friendlier, but overall they were very available and helpful."
Plussat: "The crew was amazing"
Plussat: "Crew was courteous and professional. Food was okay."
Miinukset: "Seats a little wider and little more leg room."
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Super flight and service"
Plussat: "Lufthansa is always high quality"
Miinukset: "I dislike how one must stow the entertainment system so early before landing"
Plussat: "Got the exit row (great)!"
Miinukset: "Flight was a bit delayed but retrieving the bags took a long time. Short flight but food wasn’t appealing and there was no entertainment."
Miinukset: "Lufthansa warse company ever fly with . everything was bad . delay like two hours , food only meat because No enough chicken and No socks to warm my foot because I was feeling cold ."
Miinukset: "The food was not good at all. The economy seats are uncomfortable and you should be able to walk around the plane, especially on a 9 plus hour flight."
Plussat: "Crew very nice and carefull"
Miinukset: "My luggage was destroied ;-("
Plussat: "Went as expected no hiccups. Very well run pleasant staff. Good all-around service."
Miinukset: "A bit warm mid flight."
Plussat: "Needed to cancel trip - had insurance I thought was good"
Miinukset: "it sucked !!!!!! someone had to die before they covered cancellation"
Plussat: "The crew was organized and very polite. Even if it was a bit of delay the plane made it in time and luggage was readily available"
Miinukset: "One thing that everyone was complaining about was the temperature . It was very cold and nobody anted to do anything about it. Another thing that I found unwise was the entertainment. It was a large selection of movies with very explicit sexual content. I didn't travel with kids but I was thinking what I would've done if my kids were seated next to a person like I did who was watching this kind of movies.."
Plussat: "Getting a text alert so I didn't waste my time going to the airport"
Miinukset: "The fact that Sunday morning my flight was cancelled Saturday night with no apparent reason or explanation given."
Plussat: "We liked that no one was sitting behind us."
Miinukset: "Food wasn’t great"
Miinukset: "Cramped space in economy class."
Plussat: "Boarding was done very quickly. Unlike the norm nowadays, people weren't cramming every single inch of space in the overhead. In addition, the flight wasn't full so my travel companion got to enjoy a full row to himself while I enjoyed an empty seat next to me to stretch out. The food was very good. The staff came by quite a few times to offer orange juice or water. The entertainment syren was excellent. I watched four full movies on the trip and have in mind at least a couple more for the return leg."
Miinukset: "Not a thing."
Plussat: "Great staff"
Miinukset: "small seat despite being in business class"
Plussat: "Everything on Rome to Frankfurt was fine."
Miinukset: "Flight was overbooked with many.people being on standby. The crew at the gate was unhelpful making entire experience more streafull than necessary without clear rules how the seats will be assigned (whether we should wait in line or they will call us by names). The flight was 2h delayed in NYC because of the mess at the gate coating me a missed connection to Denmark (not that it was necessary have Lufthansa put any effort in speeding up.my transfer like pick up at the gate, gate information before I left aircraft or even as I approached a desk I. Frankfurt as the conneecting flight was late too). On top of that mess I have not gotten my speciality meal and eintertaiment system was malfunctioning the entire flight. Crew could not be bothered with bringing over water and didn't exactly respond to call button."
Miinukset: "The legroom was awful, especially for a nine-hour flight. The video screen kept rebooting."
Plussat: "The crew was incredibly joyful, happy and patient. Always a smile throughout the long flight. Very willing to help. Nice new planes, liked the lower galley for restrooms. Very much appreciated the warm face towels at beginning of flight...would really appreciate a warm face towel at end of flight too. Good amount of water available throughout the flight, sometimes airlines are way too limited on amount of water they make available. Appreciated the wine and aperitif as well. Excellent flight! Would try to fly Lufthansa again!"
Plussat: "premium economy was nice"
Plussat: "The amenities were a nice touch (headphones, blanket, pillow) and nice selection of current movies. The captain made timely announcements to update us where we were flying over and what our expected arrival time was in German and English."
Miinukset: "I was surprised that there were at least four dogs on the flight, some without a carrier. I didn't care for one of the meals which was mixed peppers with onions, cheese and potatoes. I thought the meals were overly salted but what airline's meal isn't."
Plussat: "Everybody in bilbao was very helpful as I had a problem with the boarding pass that they solved, very thank full for the service"
Plussat: "The flight from DTW to FRA was made that much better by a particular flight attendant who actually remembered it was my first time flying. She checked with me personally as we were disembarking in FRA to see how my flight was. I unfortunately did not catch her name, but she was the highlight of the flight. If I fly again, I will definitely fly Lufthansa for flight crew like her. I skipped the evening meal as I was feeling unwell, but I had the breakfast. The fresh fruit, and especially the watermelon was delicious. There just wasn't enough of it."
Miinukset: "The seat cushion was rather stiff and made the 8-hour-long flight just a tad uncomfortable."
Miinukset: "Adjusting the reading lights needs to be more straight forward. It is always hard to find out how to turn the lights off. I like to sleep on planes and every plane seems to be different."
Fantastic food! lovely crew. I only wish the video map showing the plane's progress had had more options and detail.
I upgraded to business class and service was excellent. Only negative thing was poor selection of entertainment.
I was booked in economy and was upgraded to business class by bidding for the upgrade. The business class experience was excellent. The seat was very spacious and comfortable. The meal service was provided by trolley service so each course was chosen at your seat so you could view each selection. The staff was very attentive and friendly. The only negative thing was the entertainment selection. There were few movies to choose from in comparison to other airlines I have flown.
The crew was amazing and we would go out of our way to fly SAS again
Easy on boarding. No food or free water/soft drink but it was a short flight so that was fine. Seats were average.
This was the best flight I have ever been on. It was such a pleasant surprise that every passenger got a blanket, a pillow, and two whole meals! There was a camera option for the seat back screen where one could see forwards and downwards without a window seat. But the best part was the crew, both on and off the flight; they were so incredibly helpful that I can't say enough good things. Thank you, SAS!
Last minute booking was a breeze
Don't choose KAYAK. They put you into a difficult position which is next to impossible to solve.
Kayak offered terrible service, and was unwilling to come up with better alternatives to fix their mistake. Don't choose KAYAK, if the airline cancels the flight, KAYAK only makes effort to avoid any accountability.
Plussat: "Swedish lady good, Spanish lady not as much."
Miinukset: "Spanish lady."
Plussat: "Crew was good, especially from Beijing to Copenhagen"
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Plussat: "the diverse amount of films"
Miinukset: "the food could have been better."
Miinukset: "We paid for meals that were NOT delivered"
Plussat: "Clean and very good stewardesses"
Miinukset: "Landing was hard but that is always the case."
Plussat: "Great crew"
Miinukset: "Had to walk up and down stairs, outside, too the plane Cold, wet, slushy tarmac"
Plussat: "great service flight was on time luggage was on time"
Miinukset: "I intensely disliked the 3 hour delay in Copenhagen!!! And that SAS offered the passengers in transit a meal voucher of only 50 danish Kronas, which was just enough to buy a tall Starbucks coffee drink but not enough to eat anything at the airport!"
Plussat: "Loved the service. Nice small plane. Very easy boarding. This is a quick inter-city flight. The plane is small and agile. It did some pretty nimble turns and sharp banking that might be a little too exciting for some."
Miinukset: "Really rude flight attendant even after we boarded and left late. She was rude to people sitting in the exit seats, rudely demanding attention while she rushed through the safety guidelines. She then very rudely told me I had to pay for what I was trying to order, even though I was reading it off the menu? She acted as if I was stupid because I don’t speak swedish, but she did not speak the language of our destination, and it was a connecting flight."
Plussat: "I could choose my seat"
Miinukset: "Nothing else"
Plussat: "Fairly new plane."
Miinukset: "Only airline that made us check in our luggage; and charged us an exorbitant amount (+/- $90 per luggage) in doing so. No customer service at all. 1st attendant wouldn’t let us check-in at the counter, and 2nd attendant made us check in our carry-on despite it only being 2kg over. We could’ve moved some items around. When we boarded the plane, we saw multiple people whose carry-on looked suspiciously over the weight limit. We felt singled out. It was obvious that this airline only cares about profit and does not care about the customer. Attendants were rude and not helpful. Needless to say I will nit fly with this airline again."
Plussat: "Very accommodating crew"
Miinukset: "Nothing to hate"
Miinukset: "The flight from EWR to Oslo was delayed by over 2 hours which meant I would miss my next connection... and I understand that happens sometimes. But, it was after hours on the airline number phone number and the fly.com customer service could not help with finding an alternate connection from Oslo to FRA. It was frustrating to then have to wait at Oslo airport for another 4 hours before the new connecting flight."
Miinukset: "Our ticket said economy, but it was a specific set of economy that did not include any baggage. If we were warned prior we could have purchased it for significantly cheaper. Our ticket was not clear and it cost us 175usd for two bags at the airport. Very disappointing"
Plussat: "Very accommodating to me when I was flying solo with my 15 mo. old."
Plussat: "All went well !! On time friendly staff ."
Plussat: "Food was very good on international flight. All personnel was extremely polite and courteous. Great movie selection. Everyone was greeted with headphones, a bottle of water, pillow and blanket"
Miinukset: "Nothing not to like"
Miinukset: "Didn't make connectingflight due to a bomb alert at airport. sAS didntgive any support with either food or hotel. Stuck in Copenhagen for a day and night."
Plussat: "The flight attendants were very nice and on the cross continent part of our flight we had dinner and breakfast served. Lots of leg room."
Plussat: "The crew was nice, the plane was large and had many bathrooms. The seats were comfortable enough and there was a good selection of movies to watch."
Miinukset: "The boarding process was completely disorganized and hectic. The woman making the announcements on the plane was extremely soft spoken and the PA system was static-y so I could neither hear nor understand any of the announcements. The refrigeration system for the food also broke down on the plane so we weren't fed our second meal. Instead, they chose the cheapest and most unappealing snack of plain almonds to give us. Despite confirming our luggage situation with us at the first airport repeatedly (because of our connecting flight) SAS still temporarily lost our baggage when we arrived at our final destination and caused us to stay an additional hour at the airport after already having spent an exhausting day travelling."
Plussat: "I had read several horrible reviews after I booked my flight but I was pleasantly surprised. The check in and boarding were smooth and had no issues. The seats, though not overly large, we're comfortable and not tight. The food was good and service was fast and efficient. Overall a good experience."
Plussat: "Free water bottles, headphones, blankets and pillows for all passengers. Two meals (one full, one small). TVs in chairs. Flight felt roomy. A relatively pleasant experience."
Miinukset: "No free booze!"
Plussat: "Upgraded to business class"
Miinukset: "Flight delayed an hour & half"
Plussat: "Quality of service and equipment"
Plussat: "Quality of service and equipment"
Plussat: "nothing too exciting, everything as expected.Seats were a bit tight tho"
Miinukset: "Food tasted Horrible"
Plussat: "New airbus with good entertainment screenset clean"
Miinukset: "Delays on boarding (on departing as well as returning home) Damaged luggage"
Plussat: "Fish was excellent, flight attendant gave me free wifi after after I had an issue to pay w my card, I was let through express security in copenhagen, US border protection was fast and easy."
Miinukset: "I didn't get a window seat and it was a little bit tight."
Plussat: "People were nice"
Miinukset: "They charged me 60 pounds to check my bag after I checked my bag in online. When I got to the airport, they told me I had a bag on my connecting flight from Copenhagen to Helsinki but not on my flight to Copenhagen from LHR. At the airport I was charged 60 pounds for a small bag. Crazy! Completely unreasonable. Never flying SAS again if I can avoid it."
Plussat: "On time and smooth travel."
Miinukset: "No choice in dinner items."
Plussat: "Everything was great, food, blanket & pillow, movies, friendly service."
Miinukset: "The 3 hour delay for landing. Had a 2 hour drive home from the airport, hard to stay awake. So tired for work the next morning."
Plussat: "Lots of movie to chose from. Chicken Curry was tasty."
Miinukset: "The person in front of me put the seat back so far that I had almost no room to get up—then glared at me when I had to pull on the seat back to get out."
Plussat: "Same as above"
Miinukset: "It's extremely difficult to catch the connecting flight to San Francisco in 45 minutes"
Miinukset: "I thought we had paid for two checked bags in advance but was told we did not and so had to pay for them at the airport. I was very focused on making sure I had two checked bags paid for online when purchasing the tickets. I don't know if it's some glitch in your website or that it was just confusingly worded/phrased, but I did think I had bought the higher level package that allowed for two checked bags."
Could be better when check-in on desk at the airport that 2 people who voyage together to have the 2 seats close to each other not 8 and 15.
I received an email that the flight would be delayed for few hours. For that reason I arrived only one hour later from the original departure, still 3 hours before. The check in was closed and I was able to bring my big suitcase at the gate instead. I already paid 90 euros for that as a part of my initial reservation . At the gate I had to pay additional 65 euros. I will never again fly with Wizzair.
The flight was 3 hours late 🤯
Easy boarding, little issues in the airport. Friendly staff in board.
We had a 4 hour delay and wizz Air provided no help or information at the airport.
Plussat: "The flight was fine"
Miinukset: "Let me know by mail to check in before I got to the airport and save me 35 euro"
Plussat: "The offert of 5 euro discount on Duty Free products when you buy some food over 6 euros."
Plussat: "Fast and smoothy check in"
Miinukset: "After arrival to budapest not platformy ready and waiting over 10minutes"
Plussat: "Boarding took forever and we were an hour late"
Miinukset: "Start boarding time 30min before it is set to fly instead of doing when we are supposed to take off"
Plussat: "We had an eventless and safe flight and it was not too cold on the plane."
Miinukset: "There was no paper towel in the toilet, the water for the tee was not warm enough to have tee. We have been told to have 10-20 min delay we arrived much later. And the intonation of the speaking stewardess was so annoying that you could not listen to it :( These are minor things but can change the customer experience."
Plussat: "crew and boarding was nice"
Miinukset: "don't stop the airplane 5 miles from the terminal in a pouring rain making everyone have to walk to the gate and getting soaked."
Miinukset: "Staff could of been friendlier. They would not give me a cup of water and said i had to buy a bottle."
Plussat: "Friendly crew"
Miinukset: "Long check-in lines Seats uncomfortable"
Plussat: "Once boarding started it was very fast and flight left shortly after"
Miinukset: "Seats are very uncomfortable"
Miinukset: "Better organization on the boarding process, i.e. separate lines for priority and normal."
Plussat: "The flight was on time, even though it left with almost 30 mins' delay (despite the fact that boarding was complete with a few minutes before the schedule take off time)."
Miinukset: "Seat comfort - the seats are tied with Ryanair for worst comfort (rigid and very cramped). Worst of all, though, as with Ryanair - seat allocation. Please, stop this "even though you're travelling together, you may be seated separately unless you pay to choose your seats" nonsense. It's ridiculous!"
Miinukset: "Comfort of the plane. So freaking uncomfortable. Seats didn’t even recline back."
Miinukset: "It was hot and stuffy and dirty"
Plussat: "The crew was so helpful and nice"
Miinukset: "I was happy with everything"
Miinukset: "The flight was delayed for 40 min"
Plussat: "Staff cheerness"
Plussat: "Smooth flight"
Miinukset: "No terminal connection"
Miinukset: "The flight was delayed and there was even no information about it. Gate number was changed after boarding time and we didn’t hear any appologize not even receive some meal vouchers or food on board. We arrived more then 1 hour later- I can not evalute this as a good service."
Plussat: "Good legroom and comfortable seats"
Plussat: "Nice crew"
Miinukset: "Both flights were Delaid. It was unorganized in every point, felt like chaos. Ryanair sells same services for cheaper price, so I thought it was overpriced."
Plussat: "Flight was delayed. I missed my train home to Ipswich. Long journey home ver late at night"
Miinukset: "Flight was delayed by 45 mins, and on board there was no water in the bathroom basins. This was known by staff, but they didn’t warn me as I went in, so I didn’t find out until I had already put soap in my hands"
Plussat: "Pleasant staff."
Miinukset: "Plane was late and all passengers had to wait at the gate. Too many people for such a small area for that length of time."
Plussat: "Quickest in & out procedure at both BUD and LTN in a long time and a super pretty flight attendant."
Miinukset: "Very very routh unprofessionally and disrespectful check in person . I did not receive by boarding pass through the email and was charged with 35 euros to have my boarding pass printed ! The clerk raised his voice and was disrespectful to me and other customers. The flight itself was ok, nothing special but not bad either."
Miinukset: "Не понравилась старшая стюардесса. На лице было написано, что она совершенно не рада видеть всех присутствующих."
Plussat: "Cheap with early booking"
Miinukset: "No food, even free coffee."
Plussat: "grea air line always on time staff are friendly"
Plussat: "The flight was cheap and got you where I wanted"
Miinukset: "Make sure you queue early if you want to take your hand luggage on board, as if you are too late in the line they will make you check it into the hold at the last minute. I guess I should have realised that by how early people started queueing and the fact that they charge for checked in luggage."
Miinukset: "There was a delay 1 hr poor service no apology"
Plussat: "Nothing at all"
Miinukset: "The fact that they have small carry on allowance (free) or with a 7cm difference in width a "large carry on" allowance . To be safe I purchase the extra allowance for large carry on which I paid £19 for on my outward journey. When clearing the check-in gates on my outward journey in London the check Inn clerk informed me that I did not have to pay the large carry on allowance. According to her in my bag but it's been classified as small. On my return journey I decided not to purchase the carry on allowance and I was told that I should have purchase it online instead I had to buy it at the airport at a premium. I won't fly with Wizz Air again."
Miinukset: "Boarding luggage no more that 32 cm, all comune boarding luggage are 34-38, they did on purpose to charge u €40 more on ticket, I saw at List 20 people charged for that."
Plussat: "I will never take flight with this company again!!!!! The worst ever shame on you"
Plussat: "The journey took less than it supposed to. Amazing service"
Miinukset: "Despite long delay, there were no announcements by the staff about the delay until we were already almost 40 minutes past our original departure time. No water or food was distributed to the passengers despite the delay. Delay was not wizzair's fault but there was no customer service to speak off."
Miinukset: "Boarding and getting off the plane via bus"
Plussat: "online check in"
Miinukset: "We were made to wait for some 40 minutes in a glorified cattle shed with no seating before boarding. Will never fly with this airline again, however cheap it might be!"
Plussat: "The crew was polite and professional."
Miinukset: "A small delay of half an hour, but during the winter ia probably normal."
Plussat: "The staff was very plesent"
Miinukset: "There was no water"