Etsi halvat lennot välille Belgia - Suomi

Plussat: The helpful ground person at check-in.

Miinukset: This airline company looks a like person who is begging for money. First time in my life I paid for the luggage. 40 Euros!!! what for? Apparently Air Baltic has no clue about how to run a service business. Somebody has to teach them this naked reality: IN SERVICE BUSINESS YOUR CUSTOMERS ARE YOUR MAJOR MARKETING ASSETS! They don't even serve a glass of water, apparently they could not manage to integrate it in the ticket price. But they dare to get thirsty and unhappy customers on the plane. Anyways: This airline company is charging extra for luggage. And I could not see this anywhere when I was buying ticket online. If I knew I'd never buy the ticket from Airbaltic. "Not writing it clearly and visible at the time of ticket purchase" is certainly tricking and misleading us. This is a crime!

Plussat: If water was free it would be better. Other than that everything was fine

Miinukset: .

Miinukset: would not check my bag to final destination

Miinukset: There was a sceen right before my eyes telling me how much time of the flight was left. Even if I wanted to be unaware of the information I could not because as I mensioned it was right before my eyes. I was aware of almost every minute of this flight....found it hard to let go and just let time pass

Miinukset: Delay

Plussat: Once the flight took off, it flew to Prague without incident.

Miinukset: Got charged 35 Euros for each checked bag. Did not expect it. Flight was 45 minutes late taking off, with several gate changes. Luggage at end took more than 1/2 hour to reach baggage claim. From arrival at airport at about 11 am until baggage delivery around 6:30 pm we were involved in problem solving, and moving from gate to gate and waiting for boarding, waiting for luggage. Exhausting, and no apologies along the way.

Plussat: Easy booking and polite ground personnel

Miinukset: No snacks for free, not even water. Given a 40 minute delay in boarding (due to delayed previous duties of the same plane), I would expect some concessions for passengers. The tickets cost same as big/established airlines.

Plussat: Nothing, not flying this airlines again

Miinukset: The checkin was horrible. Super rude attendants. Had to pay extra for a bag and the booking site had no information about this. Horrible. So booking was horrible, poor information about what I booked and checkin service was one of the worst I have had. Flight was fine and flight crew were fine.

Plussat: Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good.

Miinukset: I would have to dream something up.

Plussat: Once aboard the plane, all went well and I experienced excellent service from the cabin attendants.

Miinukset: The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!

Plussat: Everything OK

Plussat: Smooth flight.

Miinukset: Seat a little cramped.

Plussat: Large entertainment variety

Miinukset: Comfort less than desirable. Not enough sitting space. Also my luggage was left behind in Munich.

Plussat: The crew was nice and the movie selection was decent. Food was ok. As good as it can be when you pay $2,500 for a flight ticket knowing that they are not really there to offer you a service, they are there to make their own money knowing that as a traveler you really have no options other than an airplane if you want to go across the ocean.

Miinukset: The difference here is that in a 9 hour flight you want to keep hydrated. Crew seemed lazy...they would not bring water to travelers very often...and when I called a flight attendant with the button call and politely asked if I could have some water, she seemed pretty annoyed and told me I can just stand up and go take my water in the back where they store food. NOT A GOOD SERVICE FOR $2,500!!!! It’s outrageous!! Seats become smaller and smaller...and you keep asking about my experience...$2,500 to travel seating in a miniature seat with no leg room is a bit much...and I know no flight company cares about this...we have no choice...either take that or don’t travel, right?

Plussat: Efficiency

Miinukset: Na

Plussat: Luggage space, comfortable seat.. huge plane

Miinukset: Ice cream was not good.

Plussat: cheap ticket

Miinukset: lack of service, very unfriendly stewardess

Plussat: flight was awesome

Miinukset: the only thing i dislike about etihad airlines is they didn’t provide me accommodation for 19 hours long stay over ..! even i met one of the lay incharge of etihad she told me that it’s your problem you have to look out for ...she didn’t help me at all

Plussat: fast lane boarding

Miinukset: no snacks

Plussat: Food and a good cabin crew on Brussels Air.

Miinukset: No complaints

Miinukset: I was not allowed to board the flight and made to wait for 4 hours at the Paris airport. This is extremely disheartening and frustrating to say the least. I would want to rescedhule my upcoming flight to avoid such inconvenience.

Plussat: Good selection of movies. Cool flight data display.

Miinukset: Seems colder than other flights I've had.

Miinukset: Had to wait for substitute crew, and they had a bad attitude. Crew could be heard complaining as they sat in rear.

Plussat: The flight was not crowded and that was a nice surprise for a transatlantic flight. Each passenger was offered a personal bottle of water upon boarding, cabin crew was very nice and professional. The flight was on time and we arrived at the airport of destination even ahead of time!

Miinukset: There was no soap in the toilet...

Plussat: On time boarding and departure. Clean plane and friendly staff.

Miinukset: Nothing, all was good.

Plussat: We arrived safely. Bilingual staff.

Miinukset: The seats are worn and creek with every movement. There is very limited leg room even for someone who is short. When the person in front of you leans back it is impossible to reach your hand baggage or do anything but lay back in your seat. The landing was safe but not at all comfortable.

Miinukset: We were told upon check in that there was a charge to check in. I have never heard of such rubbish in 43 years of air travel. We were told we could check in online but we only had 4 minute in which to do it. We were charged €150 for 5 people. The check in Sgent was sour faced as well. Once aboard the plane (a nice new aircraft) we found the stewardesses sour faced as well. Overall not impressed by air Baltic!

Miinukset: See above.

Miinukset: Trouble checking in regarding a visa issue?.. no other trouble at the other airports..

Plussat: Light snack and complementary wine

Plussat: Flight duration

Miinukset: Very stingy with the drinks Cramped seats

Plussat: Efficient boarding system, clearly signposted. Professional staff

Plussat: My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue.

Miinukset: would not check my bag to final destination

Plussat: Easy for my friend and I

Miinukset: The passage through Riga airport was terrifying. We arrived from St. Petersburg 6.35 and we left 7.20 to Paris (passengers in transit). We explained at the checkpoint that we had a few minutes, but they controlled us several times until we had to throw several liquid items. In St. Petersburg they had already controlled us, without problems. In short: a sad experience in Riga, which does not speak well of this country: Latvia.

Plussat: Basic functions all OK except check in: see below.

Miinukset: It wasn't clear that baggage would be an extra charge on this reservation. When I tried to pay for 2 bags with VISA chip cards, I was told they wouldn't accept anything without raised numbers on the card ! Fortunately I had my ATM card and was able to pay for the bags, because I had no local money ! Tried to buy food on board. Two credit cards AND the ATM were declined. Server said it happens a lot with US cards !! Took pity and gave us a sandwich.

Plussat: Not much

Miinukset: Delayed considerably

Miinukset: Plane malfunctioned

Plussat: The flight had delayt

Miinukset: My son has this flight and I bought his ticket.. he lose the luggages.

Miinukset: The plane was uncomfortable and things were falling apart

Plussat: Service and hospitality. On dot service with no major delays.

Plussat: On time with excellent care by staff

Miinukset: Long walk on the airport for connecting flight

Miinukset: When purchasing tickets on KAYAK be very careful to notice you often ARE NOT buying the ticket from the airline and any issues you have will be with the reseller and not the airline. KAYAK should be more clear about who the seller is and you should ABSOLUTELY stay away from resellers unless you like to gamble.

Miinukset: My suitcase didn't come with the airline.

Plussat: Service was great as usual. Food was very good and entertainment options were great so you won't have to be bored throughout the trip.

Plussat: Smooth flight.

Miinukset: Seat a little cramped.

Plussat: Once aboard the plane, all went well and I experienced excellent service from the cabin attendants.

Miinukset: The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!

Plussat: Crew was ok, comfort was ok.

Miinukset: Flight was delayed 1 h and 10 mins. Missed the connection flight because of it. No explanation was given. Food was awful.

Miinukset: BA is the worst airline ever I seen in my life. I will never fly with British Airways again! Never!

Plussat: I loved the in flight service and entertainment. Also, the flight had seats that actually reclined and I was able to sleep.

Miinukset: I did not like switching airlines between my flights. It caused a lot of confusion and made check in extremely difficult. In addition, my bag was lost between changing companies between flights. Not happy at all.

Plussat: In time departure and friendly staff

Miinukset: No complaints

Plussat: Good service, good connection in Riga! Perfectly on time!

Miinukset: They delayed our flight from Gatwick to Riga with no information given to passengers. Many of us had a connecting flight with Air Baltic from Riga to Helsinki- which we asked if they will wait for us, the crew member said because the flight was also with Air Baltic, they will wait for us. We got there 10 minutes before take off, and the gate has already closed. Furthermore, we got to the Air Baltic counter, we were given 5Euro meal vouchers even though we will be staying at the Riga airport for 9 hours. Also they gave us terrible customer service attitude, which we definitely do not deserve after being delayed, and causing so much trouble on their behalf. Definitely do not recommend flying with Air Baltic again. I've never been this angry with any air line.

Plussat: Newer plane for this stretch.

Plussat: We arrived safely. Bilingual staff.

Miinukset: The seats are worn and creek with every movement. There is very limited leg room even for someone who is short. When the person in front of you leans back it is impossible to reach your hand baggage or do anything but lay back in your seat. The landing was safe but not at all comfortable.

Miinukset: Delayed flight - but it’s ok since I got to my final destination safely. It wasn’t a very long delay.

Plussat: Crew were very good and helpful. Efficient and very helpful.

Miinukset: It looks like Lufthansa has decided to make business class more like "Premium Economy" with lie flat seats. 1) Food was very average with very little selection. 2) Dessert was a joke - other airlines have ice cream sundaes 3) NO HANDICAP BATHROOM. Must be illegal. FAA require Disability access by Disabilities Act. 4) Amenities kit - worst I have seen in all the airlines I have traveled. 5) Snack bar - No selection, just small chocolate, water and orange juice. Even economy planes like Jet Blue have better selection. German people are getting used to mediocrity and I am surprised. World class airline with cheap customer side product. Don't cut costs on things that customers see, touch and eat. To add to that, my mother in law is handicapped. When transferring her to the gate, they took her in a bus and did not strap the wheel chairs next to her chair. All of them fell on her - YES! THEY ALL FELL FROM A HEIGHT ON A HANDICAPPED PERSON WHO HAS ARTHRITIS AND IN PAIN ALL THE TIME. Damaged her knee joints. This is why we travel business class - and they hurt her more than if we took her our selves.

Plussat: More spacious seating. Crew was happy, nice and seemed to care. Good entertainment choices.

Miinukset: Food

Miinukset: Delay of more than two hours caused my booking at the hotel to be cancelled. Not only i lost all my money but have no hotel to stay What is your responsibility on that???

Plussat: This particular flight was parked at the closest bay to immigration at Heathrow. So a late boarding and arrival was made early through not having a mile long walk to passport control.

Miinukset: Disorganized boarding with the plane load of people huddled around the entrance to the boarding area. No guidance from the crew on how to efficiently pack the overhead bins efficiently with passengers helpless to put their treasures into the overhead bins.

Plussat: The chairs were comfortable the staff was very attentive and nice

Miinukset: I cant really say anything bad except for the fact that my luggage was broken but i did go to the counter and the person was very nice and handled the issue very proffesionally

Plussat: The plane was clean and seats were comfortable considering 2.5. hour flight; all crew members were nice and friendly; there was some food available for purchase but we didn't buy it since we ate at the airport before the flight. I would definitely fly again.

Miinukset: no TV or other entertainment options so make sure to bring your own device or a book.

Plussat: Helpful crew. They reset the screen, came around with blankets, headphones and generally tried to make the space habitable.

Miinukset: When I am asked to book my seat, I am usually shown a map which has no reflection on the overall reality. The seat I select is normally allocated to me but if the plane is not full (unusual) I am told there are unavailable seats that would provide more choice.

Miinukset: Turn the lights on early making it hard to sleep

Plussat: short, sweet and to the point. 1+ hour flight is usually an easy hop.

Plussat: Very good service, teh flight attendants made it as pleasant as possible, plane left on time

Miinukset: tough to sit on a plane for 9.5 hours

Plussat: Very pleasant, professional crew

Miinukset: Very slow check in. Mainly because other passengers obviously don't read instructions re: weight/contents of cabin bags etc. Would be helpful if there was additional staff to deal with them away from check in desk. This would mean that others did not have to queue for 25 minutes because the check in girls also had to deal with them