KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Delay and change of terminal last minute
Kiire oli nousuun mut kerettiin ksikki hyvin
Plussat: "Salimos a tiempo . El business es muy confortable"
Miinukset: "La comida horrible . No se limpian los baños"
Miinukset: "Klm is the best, even on a 40min they served small breakfast."
Plussat: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Miinukset: "Nothing"
Plussat: "Usual faultless KLM experience"
Miinukset: "Nothing."
Miinukset: "Boarding was crazy. Could not everyone in the gate area."
Plussat: "Slow service."
Miinukset: "Better communication!"
Miinukset: "Staff rude and short"
Plussat: "the drinks"
Miinukset: "seat reservation. having to pay for luggage...."
Plussat: "Service is awesome. Food is great."
Miinukset: "People with short connection are affected by the 15 to 25 minutes delay."
Miinukset: "There was no wifi on flight"
Plussat: "Amazing services .. on time just exactly .. I feel really happy onboard KLM ❤️"
Miinukset: "We had 4 hour delay causing a stop over at 3am. So yeah"
Plussat: "Crew was great and professional."
Miinukset: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Plussat: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Miinukset: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."
Plussat: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Miinukset: "The earphones could have worked!"
Plussat: "Crew was amazing, seats were comfortable with enough leg space even without choosing extra space seats. It was my childhood dream come true to fly with KLM. It was really an exciting trip for me, just that it was short."
Miinukset: "Well, for me everything was on point. Those who have never travelled with KLM, I would encourage them to do so and I’m sure they will not regret."
Miinukset: "I called for a crew member 5 times and waited 25 minutes for anyone to help me with just some water. I had to get up and go to the very back of the plane to ask for some water. The plane was hot and no air to be found. This was all after we had to get back off the plane before takeoff. It was terrib"
Plussat: "On time and friendly crew"
Miinukset: "Boarding needs improvement"
Plussat: "Once aboard the plane, all went well and I experienced excellent service from the cabin attendants."
Miinukset: "The flight was delayed (again!) for some 40 minutes and I was worried that I would miss my connection flight in Atlanata. Fortunately the pilot made up for the delay (probably costing the airline thousands in fuel). It seems these days that every KLM flight I take is delayed. This stretch goes back to 2015! Yet KLM prides itself as being punctual. Not the KLM that I have been flying!"
Miinukset: "Flight canceled, poor communication from the airline to the passengers. Møre than 5 hrs delay"
Plussat: "Gaps between seats are very narrow."
Miinukset: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Plussat: "Flight crew very nice"
Miinukset: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Miinukset: "Very slow service at checkin, was not even available when I arrived at the airport"
Plussat: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Miinukset: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Plussat: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Miinukset: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."
Plussat: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Miinukset: "Cramped seating."
Plussat: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Miinukset: "Flight departing late."
Plussat: "Good Experience"
Miinukset: "Nothing much"
Miinukset: "Please Endeavour to put the expiration date on the food served in the flight."
Plussat: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Miinukset: "Flight was delayed due to weather in Amsterdam area"
Plussat: "Flight was delayed for three hours and was a very stressful flight"
Miinukset: "Flight was not on time and got to destination very very late pier management of aircrafts"
Plussat: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Miinukset: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Plussat: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Plussat: "Loved the service...everything was excellent"
Miinukset: "The bus class seat was a bit narrow at the feet"
Plussat: "Crew service"
Miinukset: "Flight delayed."
Plussat: "Loads of leg room"
Miinukset: "Loved everything"
Plussat: "Wide selection of entertainment, food was good."
Miinukset: "Boarding unorganized, but that may have been more of a passenger issue then KLM"
Plussat: "Short layover connecting from US flight and luggage transferred ok to destination. Food option not great but at least they didn't charge for it unlike some other airlines. No entertainment but to be expected on such a short flight."
Plussat: "KLM fed a sandwich even though the flight was only 2 hours. The crew was pleasant. Getting through the Amsterdam airport to catch a connecting flight with only an hour to do so was no big deal. Airport staff was pleasant and helpful."
Plussat: "Very good flight, excellent service and good food."
I upgraded to business class and service was excellent. Only negative thing was poor selection of entertainment.
This is NOT a review for SAS or Kayak. It's a review for their booking service Chat Deal. I booked a flight via Kayak thru Chat Deal on SAS. Chat Deal incorrectly put my business name on the ticket, picking it up from the credit card, instead of my name which I had properly filled out on their form and proofed it carefully at checkout. That took an act of God to correct. Then, unfortunately, I failed my Covid test and couldn't board the flight to Sweden from Maimi. SAS stated I had to go thru the booking service for credit. Chat Deal was horrible to deal with and offered no help. They said my only option was to re-book. The problem with that is my trip was for a business meeting. I have no reason to fly to Sweden again as this was a one-time thing. Chat Deal had no interest in trying to resolve my issue. They say phone calls are monitored for quality purposes? Then listen to my recorded calls and judge for yourself if you want to use them. I like Kayak as a search engine, but they should remove Chat Deal from their roster of booking providers. I suspect SAS is a fine airline, but they should remove Chat Deal as well. I should have read their reviews before booking through them. The writing was on the wall. My bad.
Same thing. Extra 5hours and minus food
i had such fond memories of SAS from the golden days of travel before 911 & Covid - it appears what ever all airlines can do to bleed you dry for what use to be free is ridiculous There were no beverages offered on the return flight from HAM/CPH/SFO and the food was beyond disgusting
Plussat: "I've flown SAS a few times and have always been favorably impressed with the service. On this flight we booked the "bare bones" fare and paid extra for checked bags and extra-legroom seats. The overall cost was still better than most other airlines."
Plussat: "Kummatkin lennot olivat ajallaan ja kaikki onnistui sujuvasti ja nopeasti. Ekalla lennolla ( HEL - > ARN ) henkilökunta oli huippu!!"
Plussat: "My first part of the flight, from SFO to CPH, was good. It was the second part that was terrible."
Miinukset: "SAS never emailed the second boarding ticket and there was no agent at the gate to help me print one. I paid $20 days in advance for a front aisle seat (6E), but was boarded last (group H) and had to put my carry-on in aisle 26. The stewardess was very rude and seemed racist towards me."
Plussat: "The flight attendants were very patient and attentive, the vegetarian meal was probably the best I’ve ever had on a flight. The plane was a little older so there was a (relatively) comfortable amount of seat room."
Miinukset: "Some entertainment option would be nice, but it was a European flight under 3 hours, so not much was expected."
Miinukset: "Late departure. No roof during queuing for loading and rain..."
Plussat: "No problems. I was satisfied"
Plussat: "Flight was on time. Bathrooms were clean."
Miinukset: "Dinner and breakfast were terrible, especially for a long transatlantic flight. Attendants were curt. Movie selection was subpar compared to other airlines on similar flights I’ve taken."
Plussat: "The crew was great! and food was good!"
Miinukset: "Not enough movie choices. Coach seats a little uncomfortable."
Miinukset: "There was no food or entertainment offered."
Miinukset: "No food or even water"
Plussat: "Leg room, bottle of water waiting at seat, as well as pillow and blanket. Large number of entertainment choices."
Miinukset: "Only one free drink per meal, otherwise only tea or coffee."
Miinukset: "Rerouted without consultaton - added an extra leg to my trip including a necessary mad dash to catch the make-up flight."
Plussat: "I was treated by the cew very, very badly. Food was terrible."
Plussat: "Free coffee in the plane"
Plussat: "Smooth flight, boarding was seamless."
Miinukset: "Expensive rates on luggage"
Plussat: "Only that it was the shorter part of the trip."
Miinukset: "Seat was tight and did not recline at all. Back was killing me. Flight attendants came across as rude the way they spoke to the people. No entertainment at all. Not even water was offered."
Miinukset: "Didn't make connectingflight due to a bomb alert at airport. sAS didntgive any support with either food or hotel. Stuck in Copenhagen for a day and night."
Miinukset: "No food, no entertainment"
Plussat: "This wasn't a very long flight and I didn't eat or drink anything so there isn't really that much to say. But I can say that nothing was a problem at all"
Miinukset: "There were no problems"
Plussat: "I have no complaints. Will recommend SAS to all my friend. Thank you."
Miinukset: "I do not like the way they conduct their business from the office never returning phone calls as we are trying to get our questions answered. Would also be nice if the airline would use JFK instead of Liberty in Newark. Thank you."
Miinukset: "This flight never happened"
Miinukset: "We couldn't check in online because we had an infant in arms. So we tried to check in there. There were 3 different terrible queues. One to use the machines, one to check bags and another for special situations. We tried the machines, didn't work. A rep told us to go to the special situations line. There was a rep there that was trying to prevent people to getting into the line because it was sooo long (1+ hr). So we tied the machines again. Didn't work. So we convinced the guy to let us in the special line. It was nuts. We waited as our flight got closer and closer. Right when it looked like we might make the flight, one of the TWO reps left. When we finally made it, they said we wouldn't make the flight. We rebooked and had to pay extra. WORST travel experience ever."
Plussat: "The movie selection"
Miinukset: "To be boarded and wait for more than 45 minutes inside the plane for a second pilot."
Plussat: "Movies were good."
Miinukset: "The quality was not worth the price. I could've taken another airline for cheaper and got better service"
Plussat: "Friendly staff. Good food. Movie/tv options were excellent."
Miinukset: "Didn't like that I had to order vegetarian food option in advance. I would forget to do so before the flight. Despite that, I was still able to eat most of the meal since there was salad, bread and dessert which was filling enough."
Miinukset: "When we booked there was no mention of paying for the checked in luggage. When we showed up at the airport we were told to pay the inflated $75 for each bag. It was ironic since it was 6am flight and the plane was half empty. It left a bad taste for us and we are not sure if it was kayak fault or sas."
Plussat: "Crew and plane good. Friendly and English was excellent."
Miinukset: "There was a delay because of a software issue. They had to shift people around manually because of it. Baggage Fee was extremely high (> $50)"
Miinukset: "Terrible service and they lost my sons car seat. Ruining my whole vacation here since we can't drive anywhere."
Plussat: "Service, etc."
Miinukset: "Boarding... the first 20 or so rows were called then "All remaining passengers..." causing considerable pushing, etc. MUST board by sections, etc..."
Miinukset: "When purchasing the ticket there was no mentione that bagage was NOT included something which I assume when flying with an All Star airline. Ended up paying an extra 70 € for my luggage - not happy."
Miinukset: "Had to pay 70 euro to check 1 bag at the airport!"
Plussat: "Fast bording. All good, no problems."
Miinukset: "Online check-in with just 24h before the flight. Can be a problem if you are travelling"
Plussat: "The movies, the seats, the food,"
Miinukset: "The attitud of te attendant,"
Plussat: "Was able to selct my seat"
Miinukset: "Had to pay €70 to check in luggage - most expensive ive ever seen! No beverages other than coffee and tea abailable, water could be appreciated"
Plussat: "Quick Flight"
Miinukset: "Just a long layover, but what are you going to do"
Plussat: "The flight was on time The lounge (SAS) in Copenhagen, but that had nothing to do with the flight"
Miinukset: "Rather indifferent organization in Copenhagen at the gate, and rather rushed service (granted it was only an hour+ flight from Kastrup to Arlanda), I was not even asked for water or tea/coffe when the cart zipped by, maybe because I did not speak Swedish/Danish"
Plussat: "Introduce meals even to economy class"
Plussat: "Quick and easy, nice cabin crew. I experienced no difficulties before or during this flight."
Miinukset: "We did not get food in this flight, it was not necessary because it was only a 1h 25m flight, so I cannot rate it."
Plussat: "connection was easy and quick"
Plussat: "Passengers nice"
Miinukset: "Food options not everyone eats chicken"
Plussat: "Passenger"
Miinukset: "Not much talk from captain about local weather and time."
Plussat: "It was quick. Can't rate food or entertainment as I didn't use"
Miinukset: "Seats v cramped and even w a window seat I was squashed by big man next to me. Lucky it was a short flight"
Matkustamohenkilökunnan toiminta ja käytös ala-arvoista
American was fine. Iberia connection delayed for 4 hours without any updates. We did not know if we d be continuing or not.
Oli kylmä. Aika moni aivasteli tai niiskutti 12 tunnin lennon päättyessä.
Ihan hyvin toimi kaikki, paitsi jalkatilaa oli melko vähän pitkälle pohjoismaalaiselle.
Tuntui kuin lentokenttävirkailijat olisi olleet TET-harjoittelussa. Ongelma ei tietty ole Finnairin henkilökunnassa vaan Münchenin kentän virkailijoissa. Oli kuin kaikki olisivat ensimmäistä päivää töissä. Todella heikkoa toimintaa.
Chicago airport kept changing our gate # as we prepare to leave. It also took 25 mins from the time we landed to taxi to the gate.
Henkilökunta oli ihan ystävällistä. Koneeseennousu oli hidas. Tarjottavat ovat nolla-arvoisia, vain lasi vettä ilmaiseksi, ei ole toimiva konsepti ollenkaan.
Kone lähti myöhässä ja henkilökunnalla turha puheripuli kovaäänisiin
Hyvä, nopea lento, Hki lentoasemalla hyvä palvelu
Finnairilla hyvä henkilökunta, kaikki sujui tosi hienosti lennolla.
lentoemännät hoiti tehtävänsä hyvin. Koneen ilmastoinnissa oli vikaa, tuli vilu.
Lento aivan täynnä ja bourdauksessa ei mitään järjestystä. Tuntuu siltä, että Finnair sijoittaa pariskunnat erilleen ilman erillistä maksettua paikkavalintaa.
Premiere economy -luokkaan voisi kuulua ruoka
Tehokasta, mukavaa, uutta ja miellyttävää. Homma toimi. Hyvät unet!
Lento 3h myöhässä. Informaation kulku hidasta ja sekavaa.
Lähtöselvityksessä oli vain yksi henkilö, mikä ei vastannut lainkaan tarvetta, koska hän oli ERITTÄIN HIDAS - ja hieman tyly (?). Passeja hän pyöritteli todella kauan ja tavasi hitaasti kirjain kirjaimelta nimemme niistä ja vertaili kuvia meihin. Tuntui todella oudolta. Lisäksi tarranauhat taisivat loppua kesken ja hän joutui hakemaan niitä muualta. Meillä (kolmen hlön perhe) oli ainoastaan yksi laukku menossa ruumaan, mutta virkailija yllätti meidät vaatimalla myös käsimatkatavaramme ruumaan, koska tilaa olisi kuulemma liian vähän. Luonnollisesti olimme pakanneet kaiken säännösten mukaan ja tässä hässäkässä ruumaan joutui myös elektroniikka, jotka olimme jättäneet käsimatkatavaroihin. Virkailija ei huomannut kysyä asiasta, emmekä me kiireessä muistaneet sitä. Lisäksi jouduin todella vaatimalla vaatimaan, että sain yhden laukun käsimatkatavaroihin, koska sairastan diabetesta ja astmaa ja olin pakannut matkalla mahdollisesti tarvitsemani lääkkeet ko. laukkuun. Ehdin jo hieman hätääntyä asiasta, kunnes virkailija "armollisesti" tuli sen verran vastaan, että antoi minun valita yhden kolmesta laukustamme matkustamoon. Ymmärrän tilantarpeen, mutta olisi ollut todella järkevää kertoa jonossa odottaville etukäteen, että tällaista vaaditaan, jotta muutenkin todella tiukalla ollut ollut aika ei olisi kulunut turhaan säätämiseen turhautuneitten jonottajien odottaessa selän takana. Asian olisi mielestäni voinut myös hoitaa hieman kohteliaammin. Lisäksi huomasin koneessa, että hyvin harvan kohdalla oli vaadittu jättämään matkustamoon tarkoitettuja laukkuja ruumaan - ainakin lähes kaikilla oli yksi laukku/hlö mukana. Hämmentävää. Yllättävää kyllä kone pääsi kuitenkin lähtemään matkustajien puolesta ajallaan, vaikka jonottavat pitivät sitä mahdottomana. Lento sujui muuten hyvin, paitsi jalkatilat olivat todella surkeat verrattuna menomatkamme koneeseen.
The flight was very comfortable but we ended up paying an extra $300 more for each ticket for seats and baggage. We should have been told in big bold letters that there would be extra charges for everything else.
Vähän myöhässä muuten kaikki sujui loistavasti
Kone oli kolme tuntia myöhässä.... Meitä pompoteltiin portilta toiselle. Ilmastointi oli olematon.
Finnair on lentoyhtiönä nykyään aivan perseestä! Siirtävät esim lentoja 2 päivällä eteenpäin eivätkä kerro matkustajille edes syytä! Laitoin kyselyä asiakaspalveluun jo maaliskuussa 2022 ja lentomme oli 27.5 ja en ole vieläkään saanut vastausta miksi lentoa siirrettiin.
Asiakkaita suositellaan menemään kentälle hyvissä,ajoin, mutta finskin lähtöselvitys ja bag drop portit avautuvat, aina, liian myöhään. (munchen)
Lento oli tunnin myöhässä.
Edelleen toivoisin edes kahvia maksutta, Air France osaltaan tarjoaa jopa pientä syötävää ja muuta juotavaa.
Lento oli lähes 3 tuntia myöhässä emmekä saaneet mitään tietoa mistään. Emme saaneet myöskään vouchereita.
Seat allocation or lack of availability is a mystery. My wife and I had to sit apart from each other, and teenage children elsewhere but I checked in at the first possible opportunity (24 hours to flight) and at this stage 95% of all seats were gone. How is this possible? What can I do differently next to to be able to sit together with my ffamily on a long haul night flight?
Kaikki toimii suunnitellusti, ruokaa tai viihettä en käyttänyt.
Järjestelyt toimi oikein hyvin matkakumppanin boarding pass dokumentti katosi turvatarkastuksen jälkeen puhelimesta jokin spammi yritti latautua , mutta passilla koneeseen 😊 Kone ilmeisesti hiukan kovassa käytössä, istuin muhkurainen. Henkilökunta oikein palvelualtista ja ammattitaitoista ☺
Hieman enemmän jalkatilaa
Lähtöselvitys hidas vimeisimmillä tuli kiire lähtöportille
Ystävällinen henkilökunta. Kaikki ok.
Check-in jonoa oli aamulennolla, mikä on pienellä lennolla ymmärrettävää. Kaikki muu toimi mainiosti.
Henkilökunnan ystävällisyys oli hyvää, mutta pienille reittilennoille Suomen sisällä olisi mukavaa saada pikku suolaista.
Kun Finnair ei tarjoa muuta kuin mehua ja vettä niin olisi mukavaa että edes voisi ostaa jotain vähän laadukkaampaa syötävää kuin nuudeleita!
Ilmainen kahvi olihan kiva. Lento myöhässä yli 2 h Hesan päässä odotettiin rappusia. Huh huh. On se vaikeeta!
Lähtö myöhästyi 55min. Oli lähellä että olisimme odottaneet 1,5h koneessa, mutta saivat uudelleenreitityksen.
Henkilökunta oli tosi ystävällistä ja muutenkin koko koneessa oli hyvin rauhallinen tunnelma. Tosin kone oli hyvin vajaa.
Ei mitään hyvää Finnairilla, ei edes ruokaa tai snackseja lennoilla. Ja lennot myöhässä, kuten tämäkin oli taas.
Tässä odottelen laukkua vieläkin niin missähän olis parannettavaa!
Tällä lennolle kaikki sujui hienosti. Henkilökunta toimi ammattitaitoisesti ja lentäjät olivat huippu ammattilaisia, nousut ja laskut olivat hallittua. Kiitos Finnair.
Jokin ongelma saapuessa jolloin bussikuljetus ja kävely toisesta päästä kenttää… kangasmaski käskettiin vaihtaa kesken lennon vaikka osa oli ilman saapuessakin koneeseen Lentolippujen kaivaminen oli haastavaa,sitten keksin liittää finskin appiin
Minulla oli aivan kova nälkä ja halusin ostaa lentokoneessa leivän mutta valitettavasti minä olen nuori enkä omista luottokorttia ja en saanut koneesta mitään koska normaali electron maksu kortti ei kelvannut eikä käteinen kelvannut..
The flight itself was fabulous. The problem is that when we landed at Heathrow, we were unaware that we would be stuck in an hour long security line that made us miss our connecting flight. You should not be allowed to sell a connecting flight package with only an hour layover in an airport that requires extra time to get from point a to point b. It is also a giant airport with multiple terminals. We had to take a shuttle bus from the plane to the terminal which added an extra 20 minutes to our transit. All of this caused us to miss the first three days of our vacation in Israel because every other flight was oversold. It’s a nightmare! Do not fly through Heathrow on BA unless it is your end destination.
Plussat: "Friendly staff"
Miinukset: "Fly on time"
Plussat: "Flight was not full, so despite a sub-par Business Class product the flight was very pleasant with empty seats all around"
Miinukset: "On line check-in/seat selection was a disaster"
Plussat: "We had a long delay that the crew did their best to mitigate while still on the ground in Heathrow, and the Captain invited children to come up and tour the cockpit while we waited! Things like that alleviate any anger and frustration we may have had, and the flight was excellent overall."
Plussat: "Crew and airline was fine"
Miinukset: "Due to the way the flights were booked, even though I flew on the same airline on both legs of my trip they were two separate bookings causing me to wait in line for two hours in Heathrow to get my bags and check back in. I will probably never use kayak / kiwi.com again."
Plussat: "Comfortable new plane, friendly staff."
Miinukset: "Not having over an hour delay followed by buses to disembark resulting in a missed connection."
Miinukset: "not ONE single smile !!!!"
Miinukset: "No beverages? Not even water or coffee?"
Miinukset: "Entertainment totally outdated ! Unresponsive screen"
Plussat: "BA always has a wonderful crew and I really enjoy flying with them!"
Miinukset: "One of my bags didn’t arrive. Hopefully it will be delivered to me as they promised ☹️"
Plussat: "It's a non-stop from Austin to Heathrow. Flight attendants were helpful and professional. Flight was on time."
Miinukset: "This 747 should be refurbished or retired. I've traveled this flight on 777s and newer 747s. This plane was an embarassment."
Plussat: "Friendly and helpful cabin crew, even on this short flight. I liked the fact that the Captain stood outside the flight deck to say goodbye to the passengers. A nice touch."
Plussat: "Entertainment selections were good."
Miinukset: "Screen was not working properly and very hazy, grainy and full of grids."
Plussat: "we took off and we landed"
Miinukset: "Checkmytrip kept giving different information about the flight. once on board with delay first officer said they would try to make up time. Soon it was all about air traffic control. said that FlightConnections would be working on flights for this with missed connections. not true - nothing done while we were flying, and landed"
Plussat: "crew was nice and friendly food was good bit old aircraft so little bit less comfortable"
Miinukset: "Checked-in baggage got mishandled and haven't got any response from British airlines after 24 hrs of complain filed. and on top of it their website is not working can't update my contact details and also cant track status of my complain."
Plussat: "Nice crew, short flight, comfortable seats."
Miinukset: "Only a small carry-on allowed and one SMALL purse. Also, there is a charge for beverages unless you are in first class."
Plussat: "Excellent space and timely departure and arrival."
Miinukset: "Food needs work and movie/tv selection could be expanded. Desired dinner selection was unavailable and second dinner option was extremely salty."
Plussat: "Nothing"
Miinukset: "Everything... including from London to Venice I need check my small luggage and they broke all . The small and the big one how I can be reimbursed for the damages? I need throw in the garbage both luggage’s now..I am really mad about it."
Plussat: "Great flight and services"
Miinukset: "It was all good"
Miinukset: "We paid an extra $60 to select seats up front and they moved our seats to the back of the plane without notifying us."
Plussat: "The efficiency of the boardign"
Miinukset: "The fact I could not even get a glass of water without a credit card."
Plussat: "The crew The nice and friendly staff at the airport"
Miinukset: "Assigning one luggage per traveller"
Plussat: "Scum bags wanted >$5k to change flights, daylight robbery"
Plussat: "Very pleasant crew"
Plussat: "politeness"
Miinukset: "cold"
Plussat: "Welcoming crew"
Miinukset: "Too warm, one of the seats did not recline fully, very poor choice of entertainment"
Plussat: "Flights were on time, staff was courteous."
Miinukset: "leg space was inadequate, air conditioning was not adjustable, choice of indian movies was not very good."
Plussat: "Timely boarding and arrival. Friendly service."
Miinukset: "The entertainment was not really good - very few movie options. Food was so-so, not really anything as good as it can be."
Plussat: "Everything on time. Crew had a smile."
Miinukset: "USB charger was not working in seat 34f."
Plussat: "I require a wheelchair for getting around the airport. When I first checked in at LHR, they claimed to have no record of my wheelchair request and my seat change, despite my very clear notations of who and when these were made. They did have a record of my paying for one suitcase. The agent at LHR promised to make these corrections so I would not have the same problem when returning to London. Furthermore, to turn this into a humiliating situation, at the gate I was informed that the jetway was broken and they would have to find some other way to get me onboard the plane. I cannot believe that British Airways has no contingency plan for a situation like mine. After many discussions between BA reps and ground crewmen they decided to bring me down in a lift at Gate 34, though my plane was at Gate 32. I was then loaded onto the freight platform of one of those food delivery trucks and driven over to my plane. The truck backed into place and again I hoisted up to the plane. However the plane door was locked and we had to bang on it for them to finally open it. To my great embarrassment I helped down the aisle to my assigned seat, looking back at the curious looks and glares from all those passengers who had no explanation for the delay and humiliating scene. Officially the flight was listed at 28 minutes late, when in reality it was 40 minutes till we taxied away from the gate My return flight from Brussels was little better because the changes that were supposed to have been entered at LHR never were and so I had to go through this whole routine again costing me over one hour in delays. Fortunately I was able to board the flight through the jetway and did not have to be hoisted up again, and delivered like freight. How would you rate these flights. I had problems with every single British Airways flight!!"
Plussat: "Extended information from the captain was very nice"
Plussat: "Got food poisoning from flight or Italian restaurant at terminal 3"
Plussat: "The trip was adequate in all aspects for a short haul flight"
Miinukset: "N/A"
Plussat: "the plane was clean"
Miinukset: "3 hour delay, no communication with customers regarding delay or connection. Once we finally arrived st Heathrow for the 2nd leg of our journey, we were put on a later connection, no apologies whatsoever from any of the employees. Overall we spent over 4 hours in the air. We were never served even a glass of water or a bag of pretzels. The seats were very tight with very little leg room, and I am only a 5'6" female."
Plussat: "Left late but arrived on time"
Miinukset: "Had to pay for water (unless you wanted bathroom water) and juice or coffee."
Miinukset: "Boarding the plane. I do not know why the airlines load the people who are at the front of the plane first. Load the people on the back of the plane first. That way, when you call the next section, the people in the back are not blocking people as they enter. An alternative is to call people in sections based on where they sit in a row. If you have window seat, you should be called first. Why? Because so many passengers who have aisle seats have to get up to let people with middle or window seats get in. So, they hold traffic up as people are trying to get to their seats. After window seat passengers get called, then call middle seat passengers, and last, call aisle seat passengers."
Miinukset: "We purchased upgrades to an exit row seat because my knee locks up when cooped up for that long. They changed the plane and I understand that happens but they denied our refund request with 7 days deadline to re-request. So now we have to spend valuable vacation time dealing with their incompetency"
Plussat: "I was prepared with my smart phone and iPad and external batteries, turns out I needed none of those things! What a pleasant surprise for the in flight movies, music and tv to be perfect. I didn't even have to use my external battery on the flight because there is a perfect USB port in the screen in front of you. The food was as good as airplane good gets, the plane incredibly comfortable and staff was attentive. I don't love the long flights but this BA flight is now my go to anytime Im headed to Europe."
Miinukset: "Massively cramped seating. BA needs to work out if it is the national carrier or a budget airline. The seat back of the passenger in front, when reclined, basically trapped me in my seat and made the entertainment screen very hard to see.The crew were efficient but quite rude to the passenger next to me when she hesitated over a meal choice. I will go quite a long way out of my way to avoid traveling on BA in the future, based on this experience."
Plussat: "Al parts of flight expertly handled by staff, especially cabin people. Thanks for a great flight, VA."
Miinukset: "The seats on this British Airways flight were so tight and pitched forward that my knees were jammed into the seat in front of me and I felt as if I was being launched forward the entire flight. Not comfortable or safe."
Plussat: "I wish the menu can be more kid friendly. I enjoy the food no my kiddos"
Plussat: "We didn't crash."
Miinukset: "Rude, entitled and lazy employees. Zero recognition of Emerald status. Forced me to check my bag which fit the onboard limits and flew on 3 flights, incl one on BA - on this very same itinerary."
Plussat: "Nothing"
Miinukset: "Missed the flight and the next flight was to expense had to take a train to my destination and pay $400 extra dollars. Was at airport and checked in 2 hours early sitting at what seemed to be the only London flight going out. Our flight was not listed on the computer monitors and we checked it several times. Our names were not announced over loud speaker and no one helped us to rebook."
Plussat: "The flight attendants were courteous and friendly. Boarding was easy."
Miinukset: "The designer of the business class seats used by British Aiways is surely an acrobat who flies no longer that's two hours. And those at British Aiways who bought into this design probably don't fly at all. Passengers who are sitting in a window seat must literally walk over the passenger in the aisle seat in order to get to the aisle. Flight attendants must serve the passengers on window seats right over those sitting in the aisles. The seats are narrow, and if you're sitting in the aisle, you don't even have a space to put your bottle of water or reading glasses. I can go on and on. This is my last flight on British if I can manage."
Plussat: "Service was very good."
Miinukset: "No choice of main dish for lunch."
Plussat: "The service was excellent and I loved the unlimited movies!!! Great perk!"
Miinukset: "Even though we had assigned seats we did not get them. Flight was late to depart and really close to lose our connection flight, which for a flight that is less than 1hr you are hoping that should never happen."
Miinukset: "flight out of brussels was cancelled due to bombing of airport which was understandable. But instead of re-booking me on the morning flight out of Amsterdam BA made me wait until 5pm to fly out. Luckily I got standby on an earlier flight but it was a headache ."
Not fan of Air Canada. Only two things they ever serve for in-flight food. Chicken or Pasta. I traveled many times with them , never heard about anything else from their mouth for food. I call them "cheap chicken pasta airline".
The airline ran late and I almost missed this connecting flight to LGW. The airline didn't act very sympathetic to my situation. I wished that didn't happen as my experience I'm sure would've been much different.
The airline ran late and I almost missed this connecting flight to LGW. The airline didn't act very sympathetic to my situation. I wished that didn't happen as my experience I'm sure would've been much different.
One flight has delayed, but connecting flight ( the same company) has another plan for us. And left TO TLL. Instead Finnair.Who waiting pax from BRUSSELS. GREAT EXAMPLE OF COOPERATION. 👍
Miinukset: "The flight was late by half an hour and I had to pay 60€ because my cabin bag was 2kg heavier than allowed."
Plussat: "The crew, plane and airport was great!"
Miinukset: "Part of our luggage was disassembled and not delivered to the final destination."
Miinukset: "The crew might be greeting passengers onboarding."
Miinukset: "Nothing in time"
Miinukset: "Being on time"
Miinukset: "At least a complimentary glass of water or juice in Economy."
Plussat: "Arrival in time"
Miinukset: "Compartment for hand luggage was full, no space"
Plussat: "The airplane was brand new. The crew was very friendly"
Miinukset: "no food or water in economy - for a 5 hour flight."
Plussat: "everything was good enough"
Miinukset: "I would like a meal and drinks on the board"
Plussat: "flight crew was amazing."
Miinukset: "Boarding was poorly handled by airport staff"
Miinukset: "Announcement At the airport and the plane needs speak English more clearly. Thanks!"
Plussat: "Very nice and comfortable place by Air Baltic. Nice and polite crew."
Miinukset: "Flight was delayed"
Plussat: "All fine"
Miinukset: "Flight delayed 2 hours"
Miinukset: "Horrible customer support"
Plussat: "It was a fairly ordinary flight"
Miinukset: "Our luggage never arrived at our destination, perhaps something to do with a connecting flight although there were 2 hrs 15 mins between connections. After informing Male Airport, a message was sent to Condor. No news all day. Next day lodged complaint replied they're investigating. Holiday ruined"
Plussat: "Efficient boarding and disembarking."
Miinukset: "Shocked that I need to produce my own printed boarding cards (I don't travel with a printer), or I must produce it on a smartphone. Neither available - I showed my confirmation of check-in on my email and the agent printed my boarding cards. Your idea of asking 32 Euro for a boarding card is &^%(*"
Plussat: "Crews on Air France are outstanding!"
Miinukset: "Baggage was lost and was delivered 2 days later."
Miinukset: "When I got to the check-in desk, I was told to get out of line and check in online. It wasn't a big deal, but it would have been good to know that it was necessary to do this so I didn't wait in line for a long time."
Miinukset: "There was a sceen right before my eyes telling me how much time of the flight was left. Even if I wanted to be unaware of the information I could not because as I mensioned it was right before my eyes. I was aware of almost every minute of this flight....found it hard to let go and just let time pass"
Plussat: "My checked in bag did not arrive to HEL... Nedless to say I did check the bag tag was properly labeled RIX to HEL... oh well ... bad score for Baltic Air ... truly hope to see my bag in CGK when I arrived. Qatar airways pls come to the rescue."
Plussat: "Short, convenient, direct, value for money."
Miinukset: "Not comfortable, small plane."
Plussat: "staff were polite, helpful, and efficient"
Miinukset: "super small plane... had to climb a very narrow staircase into the plane... overhead bins couldn't accommodate much of anything... we weren't warned this in advance"
Plussat: "Newer plane for this stretch."
Plussat: "Newer plane."
Miinukset: "The plane we were supposed to be on from Riga to Helisinki had mechanical problems so they switched our plane. We had an hour delay do to that. Then when we got to Helsinki our luggage never made it."
Plussat: "Nice new propeller plane on time"
Miinukset: "No free water or coffee. Luggage fee not told about when I booked. No entertainment."
Plussat: "Nice crew"
Miinukset: "Please give out water for free"
Plussat: "The plane was very clean and new. The crew who worked this flight were most friendly, professional and quite articulate in three languages including the captain. I highly recommend them."
Miinukset: "SEVERELY DELAYED"
Plussat: "On time boarding and departure. Clean plane and friendly staff."
Miinukset: "Nothing, all was good."
Miinukset: "They overbooked the flight and without any apologies on their behalf or without even informing me, they stop me and my fiance at the gate and just told is that we can not go to the flight I book and prepay 4 month at advance! The only solution that they can offer me was to travel from Riga to Moscow and than to Tel Aviv. It become 12 hours traveling across 4 countries ( we arrived form Stockholm) instead of 5 hours flight as it was supposed to! I'm not recommending to travel with that company it can not be trusted!"
Plussat: "The helpful ground person at check-in."
Miinukset: "This airline company looks a like person who is begging for money. First time in my life I paid for the luggage. 40 Euros!!! what for? Apparently Air Baltic has no clue about how to run a service business. Somebody has to teach them this naked reality: IN SERVICE BUSINESS YOUR CUSTOMERS ARE YOUR MAJOR MARKETING ASSETS! They don't even serve a glass of water, apparently they could not manage to integrate it in the ticket price. But they dare to get thirsty and unhappy customers on the plane. Anyways: This airline company is charging extra for luggage. And I could not see this anywhere when I was buying ticket online. If I knew I'd never buy the ticket from Airbaltic. "Not writing it clearly and visible at the time of ticket purchase" is certainly tricking and misleading us. This is a crime!"
Plussat: "good"
Miinukset: "good"
Miinukset: "My flight was delayed, and I missed my connecting flight. Next flight was 8 hours later. They did put me on this flight but didn't give any assistance to help me with another connecting flight because it was a different company. Voucher for a cup of coffee didn't cover all the troubles I had to go through."
Miinukset: "paying for water!"
Miinukset: "Who charges for coffee, jeez"
Plussat: "They did provide a 6 euro food voucher once it was clear the flight was going to be over 2 hours late. The flight and land crew did their best to keep everyone calm under bad circumstances."
Miinukset: "Flight was just under 3 hours late (long enough to kill most of the day, but just under what is needed to pay compensation). First they said it was problems in Amsterdam, then problems with the plane, then traffic in Amsterdam. It was hard to tell what was true and what was avoiding penalties (it is possible that equipment issues caused them to lose their spot, and get caught in traffic delays). I hate that they charge 2.5 euros for water on the flight. Their carryon rules only allow us to take the smallest of bags (smaller than other airlines) but when I got on the plane, lots of people had medium sized carryons."
Plussat: "It's very inexpensive, especially if you fly with only with a carry-on luggage. On-board service has always been excellent."
Miinukset: "The check-in process is horrible, regardless of the airport you are flying from. It's just the trademark of Air Baltic. I learned my lesson and pay extra to use the priority check in line, as well as boarding. Otherwise you end up staying in a VERY long line. This time I was bumped from the seat that I picked when booking my flight, which was still assigned to me when I checked in online. No explanation or heads-up, I was just handed a paper boarding pass when I checked my bag, and only after I was past security line I realized that I was bumped from row 4 to row 10. I was able to get a seat in row 4 again at the gate, but not the same seat. Also, there was no priority boarding, even though I paid for it. Given this experience I will only fly this airline if I can get away with a carry on, thus avoiding the check in desk altogether."
Miinukset: "For people who have Airbaltic as a connecting flight this might be very inconvenient. We paid 40 Eur/person each way for our luggage . That brings the price that you pay so much higher than you expect at first. Also if you don't print boarding pass ahead of time which we didn't (plus still needed to drop off checked luggage and check our passports) they want to charge you 30 Eur a person to print that drinking piece of paper. If you don't want to pay that get out of the line with all of you luggage, go to kiosk and print it, then come back to the line. But that's companies rules , employees just have to follow it. Another problem was their attitude. The guy who got our luggage was so weird. Showing off and talking to us like a boss. After giving us boarding passes he said we can go to the screen and look up the gate ourselves. I never write long reviews but man! they got me mad that day. Never say never - but I don't want to fly with this airline again"
Plussat: "Things moved along fairly well, especially once I was in Riga. The hour layover stressed me out because I wasn't sure if I'd make it to my connection in time, but the airport was not crowded so I managed to get through passport control fairly quickly and made my flight."
Miinukset: "Flight left a late, which was stressful with an hour layover in Riga where I had to go through passport control. Was very stressed, but made it with ten minutes to spare before my connection boarded because the airport happened to be not crowded."
Plussat: "On time"
Miinukset: "Mediocre crew Pricing policy makes you feel like a fool. Ex : if you book not directly from their website, you won't receive a email asking to check online and will end up paying a 30e fee at the counter."
Plussat: "Very efficient, quick"
Miinukset: "After barely making too tight a connection, all food and beverage needed Euros or European credit card. My Visa wouldn't work. Finally after I broke down (blood sugar way too high) the stewardess gave me a glass of water. Never will I use the money grubbing airline again"
