Delayed flight impacted my meeting with International clients. Very disappointing experience!
The plane was extremely large and the seats weren’t too comfortable. There was no in flight entertainment.
Fly was delayed and we missed connection flight. Connection flight was rescheduled and that flight got delayed for more then hour
Good service and courtesy of the staff
Everything was great! Registration, boarding and flight overall experience was great!
Everything was great except for before I boarded I was being told I was supposed to pay extra for a ticket that I already paid for so I was a little confused about that but when I showed them my fare and that my inbound was first class so should be my outbound they said OK sorry about that so I found that to be a little strange
It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane
Plussat: "Being a tall guy, I appreciated the extra legroom in first class."
Miinukset: "The boarding in Burbank was chaotic and caused delays. Resulting in a longer delay to my final destination."
Miinukset: "Have you operational logistics more organized. This was a sup-par traveling experience on many levels."
Plussat: "Great crew, very efficient"
Miinukset: "You could have been on time. You could be accountable. You ruined my wife’s 40th birthday by failing to fulfill you’re end of the deal."
Miinukset: "Entertainment didn't work neither did the flight attendants. They sat in the back and quite literally did nothing, no juice and water. Worst service ever. I'll fly Delta from now on. American what happened to you?"
Plussat: "Amazing crew and boarding process (given our priority status), great food throughout the flight."
Miinukset: "Seat comfort"
Plussat: "Crew did a good job handling the full flight."
Miinukset: "I had selected seats thru justly.com. Paid extra. I was not given the seats I had selected. American Airlines refused to acknowledge the confirmation for seat assignments that I had received thru email from justfly.com and Finnair."
Miinukset: "Сиденья хуйня"
Miinukset: "There was crowding at the gate.. the staff was rude, sitting on the tarmac over an hour the plane was stuffy and no beverages were offered, no one was knowledgeable regarding if connecting flights would be missed,"
Plussat: "last minute upgrade was nice, made sleeping much nicer. food was good, flight uneventful which is always a good thing."
Miinukset: "Some of the flight attendants had an attitude and we not very personable to others. Just doing their job, ticking off the boxes. One was very kind, the others not so much."
Plussat: "Not happy having to spend the extra money to fly 1st class because the flight from Phoenix was so terrible."
Plussat: "Only thing that was good was tail wind."
Miinukset: "The plane was so small and tight. And they sat me next to 260lbs x football player in this tiny plane. Not really your fault but a plane that size is just too small esp when your neighbor is double your size."
Plussat: "Early arrival!"
Plussat: "American Airlines Premium Economy was very nice! Great service, lovely plane and overall an experience that I would be happy to have again!"
Plussat: "Fast all to boarding and everything"
Miinukset: "No comment"
Plussat: "Friendly attentive crew"
Miinukset: "Paid extra for window seat in exit row-- but there was no window so the experience was like being in a dark space capsule. Very disappointing. At least there was unlimited legroom. Waited for 30 minutes to get luggage at LAX so giving it a low "boarding" rating"
Plussat: "Boarding was a breeze and crew was friendly."
Miinukset: "Seats didn’t recline, TVs didn’t work, and no WiFi available."
Plussat: "On time, not completely full, good staff at gate & on plane"
Miinukset: "All good."
Miinukset: "Getting canned and moved to a flight that is five hours later"
Plussat: "How the pilot flew faster from New Bern to Charlotte because we were 3 hours behind schedule, so I appreciate his effort."
Miinukset: "Right from the start, customer service was not compassionate in helping out. I was forced to leave my huge luggage behind in order to make it to the next available flight. In addition, American Airlines continued delaying their flight departure times like it was no big deal.. It was stressful for many passengers. This other woman and I had a second plane to get onto, and were worried that we wouldn’t be able to get to the next plane ride because the first plane ride was pushed back like around 10 times or so. This is my first experience with American Airlines, and absolutely do not have a good impression whatsoever. I do not support this airline because it is clear that they do not value their customer’s satisfaction, wellbeing, or schedules."
Plussat: "Business class is wonderful"
Miinukset: "Bathroom floor was full of pee."
Plussat: "The very long TSA line was very fast. Good job TSA. Flight attendants were very attentive."
Miinukset: "Found the first class seat capsule uncomfortable after about three n hours. Certainly would not want it for Transocean flights."
Plussat: "Entertainment options"
Miinukset: "Subpar , cramped flight the entertainment was the highlight"
Plussat: "Nothing really. I will never book from Kayak ever"
Plussat: "Good service. Early arrival. Fast boarding."
Miinukset: "No entertainment. Hard seats."
Plussat: "There’s nothing better than a non-stop."
Miinukset: "Oy, they offered an $800 credit if I let them bump me. But they had no way to get me to my destination! I guess instead of asking for volunteers, they should have asked for people who really didn’t want to go. Then the flight attendant announced, “we’re really low on food”. Really? This is a SEVEN hour flight!"
Plussat: "Comfortable seats, good food and entertainment, on time"
Miinukset: "More water should be offered throughout the flight."
Plussat: "Thank god it was a short flight."
Miinukset: "Was given no preference to get though checkpoints when last flight landed an hour late. My seat was given away so they had to reseat me. The tv was broken and constantly needed to be reset."
Miinukset: "Airline valet checked luggage, deplaned us then had us wait as carry-on luggage was handed off one by one"
Plussat: "Not much"
Miinukset: "Older plane"
Plussat: "Despite the boarding process, the on-flight crew was nice. The seats were comfortable. Also, I like the in-plane sockets and entertainment screens."
Miinukset: "When preparing to board, the two clerks at the gate were very rude. I had a carry-on suitcase, a laptop bag, and a small camera bag. They wouldn't let me board, claiming that my camera bag was a third item that I couldn't have. They then tried to force me to check the suitcase which i explained that I did not want to do, before giving me the chance to place the camera bag in the suitcase (which it fit just fine). They were not understanding or friendly and really made me question my decision of flying with American Airlines."
Miinukset: "Crew, food, and entertainment were terrible. If I pay for british airways, I should get it. American airlines is trash, and all of the airlines in the US, should take notes from every other airline. Air travel In the US has become the bus station of the 21st century. I shouldn't be paying this much to bad business just because there isn't an alternative."
Plussat: "I booked a codeshare ticket through Alaska Airlines reward program. I was worried I'd be shafted when it came to seats. Not so. I had the row to myself on both flights and just 2 rows shy of first class! Very impressed."
Plussat: "The crew was very efficient and friendly while handling everyone. Flight was smooth, food was good. I went to the wrong terminal and did not know that the advertised finair flight was actually American Airlines, the AA ticket counter attendant went all out to make sure I made it to the gate. All this with less than an hour before departure."
Miinukset: "I went to the wrong terminal, the email ticket had finair in large print and in smaller print indicated American. Luckily I was able to literally run and make my flight. Would be better to more clearly indicate actual airline."
Plussat: "convenience of Burbank airport"
Miinukset: "staff at check-in couldn't get my TSA pre-check printed on my ticket, got picked out to be patted down in regular line"
Miinukset: "Flight was extensively delayed and had to remain inside the plane."
Plussat: "More improved than the last trip I took with AA to Denver. Efficient boarding."
Plussat: "We arrived over an hour and a half early which was great after our previous flights delays. Crew was great and the food was good."
Plussat: "Nothing special. Horrible food (the worst in years). Cabin crew try to manage but a refurbished plane doesn't justify more than double for a substandard bussines class."
Miinukset: "Took off 30 mins late because of work form not being signed off???"
Plussat: "Seats were comfortable, the plane was clean, and all flights left and landed as scheduled. Actually, they landed and unloaded is early! Would recommend if you don't mind paying extra $25 to check a bag."
Plussat: "They were very professional and very welcoming. Made my eleven hour flight feel short with the entertainment the airline provide and the delicious meals that were provided. Definitely will be flying again with American Airlines for my next flight."
Miinukset: "Can't complain. Pleased."
Miinukset: "Everything was perfect"