Very slow boarding and a huge arrival delay resulted in many missed connecting flights. Luckily we were not one of those. Barely made it to our transfer.
Our flight was canceled and had to stand in line for 3 hours and 11 minutes to get on a flight to Florence Italy for the same day. They couldn’t get us to Genoa for 36 hours and had to go through Rome no direct flight. We will be contacting customer service for compensation for a hotel stay in Florence and train tickets to reach our destination Genoa Italy.
KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.
Almost the only airline that offers free coffee and bread even in short 1 hour flights
Kiire oli nousuun mut kerettiin ksikki hyvin
Plussat: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Miinukset: "No suggestions."
Plussat: "Yes, Very good"
Plussat: "The crew were great! The seats are not that comfortable, it happened that I had 3 seats raw for myself but the armrests were not going up so I could not utilize them and lie down to sleep."
Plussat: "Salimos a tiempo . El business es muy confortable"
Miinukset: "La comida horrible . No se limpian los baños"
Plussat: "Terrific hot breakfast in bus. class"
Miinukset: "Window did not darken like the others."
Plussat: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Plussat: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Miinukset: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Plussat: "Great plane and staff"
Miinukset: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Miinukset: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Plussat: "The crew is really welcoming"
Miinukset: "The seats are too narrow and a bit too hard"
Plussat: "Entertainment was amazing"
Miinukset: "Seats a bit hard"
Plussat: "Service is awesome. Food is great."
Miinukset: "People with short connection are affected by the 15 to 25 minutes delay."
Plussat: "Crew was ok."
Miinukset: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."
Miinukset: "Dozens of high school students screaming and climbing onto seats, crew did not intervene."
Plussat: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Miinukset: "If I knew how to recline my seat earlier. I did try several times"
Plussat: "The crew were really helpful with people who had tight connections because of the delayed flight"
Miinukset: "I wish they had WiFi"
Plussat: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Miinukset: "The earphones could have worked!"
Plussat: "Very pleased with KLM - efficiency all round and especially the baggage handling at Schipol swhere I had 20 minutes to transfer and my baggage came back with me to the UK which is no mean feat given the hustle and bustle of such a large airport"
Miinukset: "No downsides at all"
Plussat: "They considered my reguest of vegiterian food."
Miinukset: "I have no complaints."
Plussat: "The crew was really friendly."
Miinukset: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plussat: "Face recognition was amazing"
Miinukset: "Too hot on plane"
Plussat: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Plussat: "Nice crew; clean plane; decent dinner"
Miinukset: "No entertainment system; insufficient knee space"
Plussat: "Overall everything was ok."
Miinukset: "Not that I cared at the time but having been asked for a rating on “entertainment” - there was none. Cheap and cheerful really. No extras over the likes of RyanAir."
Plussat: "Sandwich was incredibly tasty (although not much filling)"
Miinukset: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Plussat: "Service, technology"
Miinukset: "Could not print by boarding card and was not allowed to board in Amsterdam"
Plussat: "Friendly staff, good service and on time departure/arrival."
Miinukset: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Plussat: "Excellent experience with the cabin crew."
Miinukset: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Plussat: "Service provided by the staff"
Miinukset: "The navigation of the entertainment system is not very friendly"
Plussat: "The supplied pack of toothpaste/toothbrush"
Plussat: "The sandwiches were simple yet just the right touch, on all four flights."
Plussat: "Flight crew was pleasant and attentive. Seats were comfortable for economy as well. We were allowed to check in extra baggage for free at check in which really helped since we would be catching a connecting flight in Amsterdam"
Plussat: "newer plane, good staff"
Miinukset: "need better and more food options, more often"
Miinukset: "Per usual, KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Strange choice of in-flight movies; no accounting for taste, I guess."
Miinukset: "Late Cabin extremely warm Full flight and centre seat means no room to relax or carry out work"
Miinukset: "Long stop over at Schiphol. Too Long!!!!"
Plussat: "That we didn't crash"
Miinukset: "Being delayed and missing my connecting flight. No entertainment onboard (for hours and hours)."
Plussat: "Efficiency and speed of boarding was acceptable. I have no complaints about that aspect. The Comfort+ seats were worth the upgrade, pretty comfortable and reasonable legroom unless you have a big carry on stowed under the seat in front of you."
Miinukset: "The first announcement they made to all of us in the economy section was thay they did not have any headphones for anyone but business class. I was told when I booked the seat that the headphones would be complementary. So I did not bother to bring any assuming they were going to keep their word; I figure I'd make it work and watch a movie without sound. If that isn't bad enough midway through my nine hour flight my monitor went out and would not turn back on."
Plussat: "Boarded quickly and got into air fast."
Miinukset: "Way behind schedule and virtually no snacks or drinks."
Plussat: "49mins verse 6hrs"
Plussat: "Short flight time"
Miinukset: "We were delayed initially because our jet was given to a different flight which had been delayed due to mechanical problems. Then our incoming flight was first from San Diego, then Los Angeles. The arrival was delayed several times. Then our boarding was delayed several times. By the time we we in the air, we were even later. The flight was so turbulent, there was no food or beverage service, which isn't important anyway since that has become a token gesture by airlines anyway. . If this was an isolated incident, I could ignore it but it seems that this almost always happens when I fly United."
Miinukset: "Boarding delayed an hour, and another one hour until takeoff. I was late for my meeting for an hour. :("
Miinukset: "They delayed the flight 4 times. Very unprofessional"
Plussat: "Leaving this company in the rear view mirror"
Miinukset: "Everything was awful"
Plussat: "- orderly boarding - calm crew despite many frustrating circumstances which delayed the flight"
Miinukset: "- Had to wait for catering to deliver carts before take off (this also caused a weight balance issue) - After carts were delivered, we were informed catering had forgotten one which caused more of a delay - While we were waiting, the plane started to become unbearably hot - After finally taking off, we were promised free Directv access for the delay but the entertainment was turned off 5 min into the flight due to technical difficulties"
Miinukset: "Delayed for hours, luggage was lost"
Miinukset: "Over 1/2 hr late and the worse la ding in history. Has this pilot ever la fed a jet???"
Plussat: "Never again 1st class with United. Other than the bigger seat, really not much of a difference that would justify the added cost. I’ve been on many other airlines 1st class. I will say that with h United, it’s just not worth it."
Plussat: "Lovely timing. Great crew"
Plussat: "I am muslim, but I forgot to arrange the kind of food I would prefer during the flight, and the gentlement I talked to said let me see what I could do to help you about it, and few minutes later came up with muslim meal. I was really happy! Thank you all again."
Plussat: "Crew was very nice"
Miinukset: "Cannot use a full size computer. Cannot change positions while seated. Not enough room for legs. Trays are tiny. Was very uncomfortable."
Plussat: "economy plua has a reasonable amount of room, good food for breakfast, nice movies in flight."
Miinukset: "they canceled our flight to hanaeda and instead had us take an hour later flight to narita which is a 1 1/2 hour $30 bus ride away which they don’t pay for. this caused us to miss our connecting flight to Asahikawa, the last flight of the day. The connection time allowed was not nearly enough even if the plane had not been an hour late and there are no flights to asahikawa from narita. yo have to transfer to hanaeda. remind me not to fly United to Tokyo again as I’m pretty sure the flight was canceled because it was not full enough. Even the narita flight with all the hanaeda passengers rebooked on it was not full. So i suspect this may be a relatively common occurance on the hanaeda flight."
Miinukset: "They cancelled my flight and made it seem like it was my fault. Took forever to speak to someone! I had to drive to San Francisco last minute because they cancelled the flight two hours before my flight!"
Miinukset: "I paid 6 dollars to watch TV but the headphones plug in wasn’t working well."
Plussat: "Flight crew, flight, getting to plane and retrieving baggage"
Miinukset: "Seats could be a little more comfortable. What food? Pretzels? Oh boy. Delay was frustrating (especially as I had one on way out.)"
Plussat: "United - standard and expected fare!"
Miinukset: "How can they put you all inside a plane, pull out from the gate and then talk about gate delays for 45 mins? Another 15 mins on holding pattern. All this hoopla for a 45 mins flight!!"
Miinukset: "Being 4 hours delayed"
Plussat: "Clear communication on gate change. Received a text message before the gate personal were even aware."
Miinukset: "Wish the plane had an outlet for charging. My previous United flight did."
Plussat: "It was a newer model 737-900 series plane. Flight was smooth We arrived early. No major issues. Have Tito's vodka."
Miinukset: "In-flight entertainment offered through your own device only, which would have been fine but the charging port had no power. So essentially (for me), there was no in-flight entertainment. Seats were very narrow and bathrooms smaller than normal. Boarding process seemed to take longer than it should. Flight crew was non-existent after initial beverage service."
Miinukset: "Delay getting off due to weather the crew said. This flight was very mediocre – seat was tight, crew were not very social or pleasant. Captain did keep us posted and was apologetic and kind."
Miinukset: "Delay delay,?and delay and delay Poor communication from personnel Confusion thruout They are on a downward spiral Horrible seats Cattle drive"
Plussat: "Crew was very kind, helpful, and informative."
Miinukset: "Outlet doesn't have USB slot for charging."
Miinukset: "Delayed hours and hours. Terribke trip. Never again."
Plussat: "The flight attendants were polite and friendly on this leg."
Plussat: "Arriving to my destination."
Miinukset: "The flight crew was rude, walking through the aisle sounding bossy, not courteous. I've flown united in the past and not had issues but on both united flights this trip, highly disappointed in the experience."
Plussat: "Was able to fly standby and get home earlier. Crew member was nice and friendly."
Miinukset: "Small plane with limited overhead space, so had to check my bag which caused some confusion in Burbank because my bag like similar to another passenger's bag. Limited food choices. Bought prepared lunch, but wish I had more choices."
Plussat: "Easy to board and everyone very friendly"
Miinukset: "Nothing negative to say"
Plussat: "Overall flight was good. Unknown why it was delayed would have been nice to know. no food or entertainment on board so not fair to rate. Thank you"
Miinukset: "My missed / delayed luggage."
Miinukset: "My flight was delayed by a hour and a half. They originally advised us that the delay was due to cleaning the inside of the airplane for the next passengers then they said they were fueling the plane then finally admitted there were maintenance issues with the plane. The delay cause most people to miss there connecting flights and have to stay the night since it being late evening. Inconvenience to customer"
Miinukset: "This is the second time I have had a flight flat out cancelled to Burbank from SFO for blurry reasons. I was told it was an air traffic control issue. I was re-routed to LAX, which defeats the entire purpose of booking this particular flight."
Miinukset: "Delays sand discomfort!"
Plussat: "Polite flight attendants"
Miinukset: "Less organized boarding of carryon items. Other legs of my travel had gate checked cartons in advance for the last boarding groups instead of just having us try to load it all first when their clearly was not enough rokkmin the overhead bins for everyone."
Miinukset: "Flight was delayed by two hours to wait for crew that was delayed elsewhere as they were coming off duty and had to presumably fly them back to Burbank so our entire flight was held to wait for them."
Miinukset: "Didn't take the flight. I want a refund!! You cancelled my flight and I couldn't take later flight. I had to buy a new flight from AA for $255 to get home in time for work. Please refund me and call at 585-727-9282"
Plussat: "Everyone was very polite and easy going. Definitely kept me comfortable(:"
Plussat: "Plane was clean and crew was helpful and professional."
Miinukset: "Flight was not on time."
Plussat: "Able to change flights"
Miinukset: "Original flight had maintainence issue... Three hour wait. Hat to change flight to Huston instead of Chicago for connecting flight to Seattle."
Plussat: "Looks like almost all flights were delayed here. However we were abke to be rerouted yo catch connecting flight thanks to the quick thinking of service staff at terminal. Food/free snack was lacking. Some staff seemed a little short and less attentive. Leg room is a joke with coach."
Miinukset: "Delay delay delay of flights. I need united to have planes ready on standby in case of delays. This is a serious ongoing issue that no one in planning is paying attention to. So PAY Attention! Will someone please hire a snack maker that can make good low salt, healthy snacks?!"
Plussat: "The variety of things to do while I waited to board."
Miinukset: "There was nothing I did not like."
Plussat: "Customer service who helped us switch flights from Burbank to LAX was helpful"
Miinukset: "Booked and paid for a flight for 4 had no seats, put on another flight that was delayed for 5 hours. Sat in Denver airport for 6.5+ hours with small children. Could not get seats together on second flight"
Plussat: "Comfortable. Crew was pleasant."
Miinukset: "No complaints."
Plussat: "I didn't like the flight cuz I wasn't on it..."
Miinukset: "Father in hospital tri d to change flight ... 250$ change fee for a 130$ ticket is stupid"
Plussat: "Everything was fine"
Miinukset: "Hour long delay."
Miinukset: "Our flight got delayed during boarding because specific items were not loaded on the plane that needed to be shipped with our flight. It had nothing to do with paying passengers. If the items were important enough they should have had a private charter complete the task."
Miinukset: "Seats are uncomfortable and very small"