Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Airplanes was very cold foot rest was in the way
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
NEVER NEVER NEVER use Kayak to book your flight. Shitty things happen. You end up dealing with complete strangers. DO NOT DO IT !!!!
The flight didn’t even happen.
We had 1h delay. We waited in the place for the whole time.
Plussat: "Everything was perfect"
Miinukset: "nothing, all was perfect"
Plussat: "crew excellent, food excellent, entertainment good."
Miinukset: "Space between seat rows is barely adequate."
Plussat: "Kaptan Pilot and crew we’re excellent"
Miinukset: "Seats are uncomfortable. Too narrow."
Miinukset: "At Tashkent Turkish air had no personnel to resolve problems. Our luggage was very damaged and after waiting for almost an hour, we had to leave the airport"
Plussat: "The plane was too hot"
Miinukset: "Plane too hot"
Plussat: "Boarding in time"
Miinukset: "Selected food was not provided, old airplane, no entertainment"
Miinukset: "The Crew was on top of passengers requests. I asked three different crew memberrs for paper towels and no one delivered."
Plussat: "Great food and beverages, excellent attentive service by flight crew. Also liked the complimentary comfort pack and headphones. Will definitely use Turkish airlines again."
Miinukset: "Entertainment system started out great but technical issues after an hour into our 10hr flight so we we're unable to use it. The flight was full so changing seats was not an option."
Plussat: "There was a terrible weather in Miami, also the traffic was heavier than normal. my wife arrived to the airport 1hour prior departure, she couldnt get checked in! Even though the floght was delayed 3-4 times For a total of 2 hours! We were very upset since we have a wedding celebration scheduled and the airline showed no flexibility even in situations where the floght was delayed! They charged alot of mone to rebook for the next day"
Plussat: "The cabin crew was very kind. The kofte tasted good."
Miinukset: "They "board" an hour before takeoff but there weren't enough seats at the gate, so for half an hour, no one actually boarded, we just stood or sat on the floor with our carry-on."
Plussat: "Every thing was excellent"
Plussat: "Everything is nice with Turkish airlines"
Plussat: "The service, the food. The staff is very friendly and helpful."
Plussat: "The entertainment system (the movies, songs and ext) The food was good."
Miinukset: "The seats MUST be updated."
Plussat: "Service and team"
Miinukset: "Plane was very warm and should be moderately air conditioned"
Plussat: "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
Plussat: "It was unfortunate that our flight was delayed by 7 hours. The crew was nice. The plane was small but it was ok."
Plussat: "Food was too complicated and saucy. Simple dishes preferred. My fork had chunks of fried on food (was dirty) snd unusable. Interior of plane was tired."
Miinukset: "LOts of water available. I like the menu being given at beginning of flight as one could plan the hours."
Plussat: "Baggage allowance of two 23 kg checked bags each. Meals very good including specially ordered vegan ones."
Miinukset: "Delays in boarding and takeoff from Istanbul to Boston caused flight to arrive 1 hour late which messed up ground arrangements. This may have been because of new Turkey - USA visa issue which just took effect. Refueling was also late. Note: the Istanbul airport is quite dated; restrooms at airport not very clean."
Plussat: "Amazing service and food/drinks! Tons of movies. Overnight sleeping kit included."
Plussat: "Overall the plane was very comfortable."
Miinukset: "Waited on the plane to takeoff for an extra hour without explanation."
Miinukset: "My luggage arrived wet unprotected fron rain"
Miinukset: "The food was rubbish. I ordered Hindu veg meal. The food was just plain and there was no glavors at all."
Plussat: "I liked the dessert , blankets and pillow were available to all and washroom was good"
Miinukset: "Food was ok , kids did not like and snacks were not available after meal although mentioned. Service was poor . Let space was not too much"
Plussat: "Food was good. Entertainment worked."
Miinukset: "I booked a window seat but the seat I got had now window. I couldn't do online check-in."
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Miinukset: "The plane was 2 half hours late departing from JFK to Istanbul and the customer service in Turkish Airline in the beginning did not give me a good service I believe this will be the first time and the last time"
Plussat: "Food served two times and amazing guys helped us during flight. They're very respectful not like united airlines beat the guy."
Plussat: "We were fed and offered drinks, given blankets, pillows and complimentary travel kits, issues with flight changes and other questions were answered quickly, ticketing was a breeze, the flight crew was extremely courteous, and flying back with my electronics was covered with professional care of my equipment and certainty that I wouldn't miss my flight."
Plussat: "Crew, entertainment, boarding"
Miinukset: "I had a stop in Istanbul airport and a change of planes The first plane although much larger than the second the set leg room was very tight, for 186cm tall person it was a disaster The second plane however had better leg room and was more comfortable than the first"
Plussat: "I liked the efficient way in which we were able to board. I thought all of the flight attendants were friendly and were eager to please any requests from the passengers. The plane was clean and comfortable . I thought the handling of food and drinks was very good. The food was good and there were ample servings for inflight food. I liked the wide selection of movies to watch and I liked the way that we could see our flight from a camera under the plane. That was a first for me and I thought it was interesting to view the monitor from time to time."
Plussat: "The service and food"
Miinukset: "Seats are to cramped."
Plussat: "Excellent price, customer service & we enjoyed it. Thank you."
Plussat: "Everything about this airline is really good. We will flight again as much as possible using Turkish Airlines. Thank you crew and onboard for the great service."
Miinukset: "Long layover wait in Istanbul"
Plussat: "Exceptional service and very friendly crew members."
Plussat: "The food tasted great. The crew are very friendly."
Miinukset: "The seats are kind of small"
Miinukset: "it's not so much the airline's fault. they don't have US immigration desk at Istanbul airport, and going through immigration at JFK can take ages."
Plussat: "One stewardess was very helpful, even though she could not speak English."
Miinukset: "13 1/2 hour flight three rows from the rear of the plane. I feel and smell like a sardine. The food was horrid. I tasted it, but thought best of eating it for fear of food poisoning. It also looked disgusting. Couldn't understand any of the announcements."
Miinukset: "On the San Francisco to Istanbul flight the food was a bit greasy. Otherwise good service from crew and company."
Miinukset: "Food choices should have been better..."
Miinukset: "I was in group a. I was in line with others when the staff suddenly closed off group a and starting boarding group b. She wouldn't answer why I couldn't board. After letting group c board she told those of us in group a still in line to love over to the line for group c. It's not a big deal when one boards but this was annoying and rude"
Kaksi lentoa lufthansalla, molemmat myöhässä. Ensimmäisen myöhästymisen takia jatkolento siirtyi seuraavalle päivälle.
The flight was half an hour late, which is the new normal in Europe. Friendly crew.
My bag was delayed as of now by one day, maybe more. Besides, the flight was delayed by one and a half hours.
One flight attendant was amazing, 1st class although she wasn't even in business class. Somehow felt others were tired or mind somewhere else, so not really good service. Choice of food was basic, but good choice of drinks. Plane was comfortable and I think pilot was a woman, which is a nice change. Excellent that there are dividers in the middle seat in business class. Corona restriction rules, like mask wearing rules is extremely wise. Other airlines removed it, but I like better your choice better. Feels safer.
Plussat: "Crew was professional and helpful."
Miinukset: "The seat was narrow for business class."
Plussat: "Crew was very nice"
Miinukset: "The aisle between seats are too small. The carts and people can barely make it through. Aisle passengers always get bumped making it a long flight."
Miinukset: "Orderly sitting of economy class passengers"
Miinukset: "Luggage was not received. Now being told it will take up to 5 days! Unacceptable performance"
Plussat: "Food was absolutely terrible. Worst airline food of any trip I‘ve taken. Service was sparse. One beverage for the entire flight"
Plussat: "Got to ride on a Boeing 747 Intercontinental!"
Miinukset: "It’s hard to give a good review when the first of three flights is an hour late. Made me and my wife run through Frankfurt airport to make my connection. Only made it by 2 minutes. Frankfurt security was super slow and no one cares."
Plussat: "Everything Else"
Miinukset: "Too much cabin baggage."
Miinukset: "I was trying to extend my ticket but no one was answering my call last 2 days so I misssed my flight no refund nothing"
Plussat: "it’s wasnt a full flight, so that was nice"
Miinukset: "bus to the airplane was too warm and had to wait 10 minutes before actually letting us off"
Plussat: "Nothing to say anything flight is cancelled two time. Fed up of Lufthansa service."
Miinukset: "Change flight rules and regulations. Shouldn't cancel any flight even one passenger booked air ticket. Lufthansa is very worst service."
Plussat: "Staff were very nice. Flight arrived on time."
Miinukset: "App or website didn’t work for check in. Lines at the airport were very long. The flight was over booked so I didn’t get a seat until at the gate. Overall too much hassle. Food options in the plane were horrible for vegans/allergies"
Plussat: "Superhyvin hoidettu nopea vaihto - auto haki ja vei meidät jatkolennolle. Tunnelma henkilökunnan keskuudessa oli hyvä."
Miinukset: "Ihan tajutonta kuinka koneeseennousu kesti niin kauan ja kone oli myöhässä."
Plussat: "Personal flight attendant. Didnt have to wait for anything. Personal customizable TV. Articulating chair. Food choices and flavors were amazing!"
Miinukset: "A little pricey, bathrooms were a little crammed"
Miinukset: "My bag was lost, exsept close I lost life-saving drags like insulin and other. I not live in Finland and don’t have there my medical record that can go in farmasy without medical prescription to buy medicin. Today is my 70 years burthday. This is a good present to celebrate. Thank you"
Plussat: "The service was impeccable"
Miinukset: "It was a bit warm"
Plussat: "Personel went out of their way. Flight wqs comfortable and smooth."
Miinukset: "I loved the flight to Nurnberg and back to Atlanta, Georgia, USA."
Miinukset: "You get onecthecshuttle bus first but then it iscafree for all when you disembark. Only 9ne stairway was operational when we arrived so slow boarding. Business Class seats are same ad economy - just the middle seat is vacant. You get a mediocre meal."
Miinukset: "Too uncomfortable for sleep, but that’s every economy flight now."
Miinukset: "They cancelled my flight"
Plussat: "nice clean plane"
Miinukset: "the wifi is free but doesn‘t work. flynet app didn‘t pair"
Plussat: "So because of tge traffic and snow i got at the airport 25 min before the departure of my flight...but when i explained my situation every employee tried their best to help me in getting on the plane, by even opening the gate for me!! They were very helpfull, fast and efficient. Thanks to their kindness and efficiency i was able to get on the plane and see my family at home. I am verry thankfull to all the staff for it!"
Plussat: "The crew was nice and polite."
Miinukset: "TV screens were old. Its response to the touch was iffy. It used to detect the touch point correctly sometimes but not other times. Often it took quiet some time to read and start something of my choice, which was quiet frustrating."
Plussat: "Like food and stagf"
Plussat: "High quality service, attentive flight attendances, as always on Lufthansa."
Plussat: "So much more comfortable to sit and sleep on such a long flight. Worth every penny!"
Plussat: "Very smooth flight, great service. Chose the first row in economy which had tons of legroom. Connected in Frankfurt, very easy connection."
Miinukset: "Passport control in Frankfurt doesn't open until 530a so we all had to wait in line. The TV monitor was not as sensitive and would fall easily downwards sometimes."
Plussat: "Nice plane. On time, excellent service, great entertainment options. I almost always fly Lufthansa as it’s the best value for the price."
Plussat: "Very courteous service, clearly a step above other airlines"
Plussat: "The schedule"
Miinukset: "Could not cancel flight and was charged for it."
Plussat: "Good food and entertainment options. Efficient boarding and security checks. Some very pleasant and helpful crew members but some not (see negative comments)"
Miinukset: "Seating for tall passengers very cramped. Crew didn't make slightest attempt to help. Other airlines have noticed and helped regarding this. *Some* crew members were abrupt and perfunctory when they could have been pleasant. Nothing special was being demanded of them. Automated check in luggage machines are frustrating to use for many. many passengers."
Plussat: "I enjoyed the meal service, drinks and entertainment."
Miinukset: "My final leg of the trip was delayed by 3 hours, making us sit on the plane. I missed my connection in Minneapolis. Not happy because the airline did nothing to help me get home."
Miinukset: "Woman across the isle from me fell asleep and let her two toddlers run wild."
Plussat: "The plane was clean, the temperature was fine during flight. They fed us dinner almost right after taking off. The staff was attentive and friendly"
Miinukset: "Almost was late for our flight, because it took us over 1 hour to pass the passport control at the Frankfurt airport. It was terribly organized and understaffed which caused other people to miss their flight. My husband and I ended up running to our gate like mad men and we were the last to board right before they closed the gate. Very stressful and frustrating!!! Other than that the flight was ok. We were surprised that we were served a dinner right after we took off, but the hot entree was bad, so we ended up asking the flight attendant bring us more bread so we filled up on that."
Plussat: "Flight was on time comfortable good crew clean and upbeat"
Plussat: "Fell aslep right after takeoff"
Miinukset: "Delayed flight"
Plussat: "Crew very NICE. Customer service means a lot and they were wonderful."
Miinukset: "Old school entertainment system. A lot of hard tapping on the screen which bugs the person in front of you."
Plussat: "On time"
Miinukset: "Uncomfortable seats"
Plussat: "Food is very good for airlines"
Miinukset: "No entertainment set unless you have a tablet"
Miinukset: "flight was late; food was not so great, lunch and dinner were the same; :-("
Plussat: "Clean, new aircraft with comfortable seats, excellent in flight service by the cabin crew, great selection of in-flight entertainment. Punctual departure and arrival (very smooth landing of the B747-800!!)"
Miinukset: "I asked at the gate in Frankfurt if I would need to show all our passports again before boarding. The Lufthansa gate agent said she didn't think they would be checked again and to just have boarding passes ready. So I packed the passports on my carryon backpack and just had our 7 boarding passes for our family. Then at the end of the jet bridge right before getting on the aircraft, two people were checking passports again. I had to unpack them from the folder in my backpack. Not a big issue, but the gate agent gave me bad information and should have known we needed boarding passes and passports for boarding."
Plussat: "Flight was only about 60% full. Wine was offered with each beverage pass....also cognac offered after dinner. Plane was newer,comfortable. Lots of legroom in our "more legroom" upgraded seat. Departed on time and arrived early."
Miinukset: "Goulash meal meat was gristle and inedible. Other food was O.K."
Plussat: "The flight was on time. Boarding was easy. There was plenty of room for hand luggage."
Miinukset: "Seats were not super comfortable."
Plussat: "Senator member , business flight ... And everything wrong that can happen happened ...cancelled flight , delayed flight , then again delay ,then me losing the flight cause of their delay , waiting in the airport for 8 hours ... Hate you Lufthansa , never coming back"
Miinukset: "Small leg space"
Good service and courtesy of the staff
No screens, had to use phone to view movies or tv. Wi-Fi cut in and out.
International flight with no entertainment screens?! You have to use your own and wifi was terrible. Doesn’t like chrome browser. 1+ hr late in boarding with no announcements
It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane
On time, smooth and friendly crew
We were delayed for 4 hours and no one was giving any explanation why until I finally called. AA wasn’t updating the time on the board. The handling of boarding people was messy. Everyone coming in and taking forever to load their carry on. Just overall bad experience
Plussat: "Comfort and organized"
Miinukset: "Entertainment, there was no tv"
Miinukset: "Nothing was offered or included, not even water! The crew never passed asking or offering anything. Not even when you saw them face to face. I recently took a flight of the same length with Frontier and even though you had to pay for carry on and buy the water at least they cared"
Plussat: "Crews were good, seats was ok. Didn't liked the fact that we were seated way in the back of the plane, since we are an advantage members"
Plussat: "Crew was great and tried to accommodate the best they could"
Miinukset: "It was really cold on both flights, they had blankets for only first class and business class. We had an open seat as well next to us and they put a person in the open seat that was drunk and 22. Not cool"
Miinukset: "We were early arriving on both legs of our flight, which was nice. Charlotte Airport staff was rude as usual, so nothing new there. Overall, we had a great trip."
Plussat: "Flight attendants were great. Friendky,.; Had the holiday spirit!"
Miinukset: "We left an hour late ."
Plussat: "I liked that I got to philly"
Miinukset: "The seats were cramped, plane was freezing cold and everyone was wearing jackets and blankets because the flight attendants wouldn't raise the temp. The pretzel bag had literally 5 mini pretzels and that was it. It was a bad flight."
Plussat: "Sears are still too narrow."
Miinukset: "I wish I could of finished my movie !!!"
Plussat: "The crew was slow. Granted, the plane was full and the crew had many passengers but service was slow and cursory."
Miinukset: "Flying economy on American Airlines is very unpleasant. The seats are too small-the aisles too narrow and the bathrooms incredibly tiny. Only 2 bathrooms in economy for a tremendous amount of passengers. I had requested a bulkhead seat because of hip surgery. I had to purchase it."
Plussat: "The crew and plane was great"
Miinukset: "The first flight was delayed causing me to miss my second flight and having to spend an extra night at my layover location but the airline accommodated me accordingly with a room and flight the next morning Dallas airport was a shambles not being helpful at all with the people who were delayed"
Plussat: "I liked the big 787 plane and the in flight entertainment with individual TVs!"
Miinukset: "Not a huge fan of the captive audience announcements for the credit card and the meal pre-orders"
Miinukset: "Was very cold on fight,"
Plussat: "It was quick and easy to get from point A to B with no problem with good complementary options."
Plussat: "On time, clean airplane"
Miinukset: "Boarding system very odd"
Plussat: "That I had no issues. Timely, staff accommodating, area cleaned."
Miinukset: "Had no concerns..."
Plussat: "The crew members had a good attitude, pilot in particular"
Miinukset: "Two cancelled flights, a dozen delays, and 14 hours of travel later I finally had to rent a car and drive home."
Plussat: "The crew was very nice and helpful."
Plussat: "Boarding was a breeze and crew was friendly."
Miinukset: "Seats didn’t recline, TVs didn’t work, and no WiFi available."
Miinukset: "Awful boarding and baggage policies"
Plussat: "Only thing I like we got here early."
Miinukset: "Rude flight attendants. No wifi or entertainment which was stated on the flight info and ticket"
Plussat: "Free Wi-Fi"
Miinukset: "The crews aren’t very kind. Average service."
Plussat: "Came around a few times with drink service. Friendly crew"
Plussat: "Movie was the only positive side of the trip. Cramp seats."
Miinukset: "Subpar in every aspect. Landing was horrible with a hard touch that made everyone bounce."
Plussat: "It was fine. Nothing extraordinary, just solid and fine"
Miinukset: "Nothing bad in particular. The passengers could've been more friendly, but that's not the airline's fault"
Miinukset: "Flight delay on both ends of the segment"
Plussat: "Nice staff. Seats are comfy."
Miinukset: "A lot of pushy people. I think it always happens on the flights back from vacation destinations, people are burnt out and want to get home. The American airlines staff were fine, though."
Plussat: "Fast boarding"
Miinukset: "Uncomfortable seats, no entertainment at all, no even TV."
Plussat: "Probably one of the fastest and most Eddie to first class service we’ve had. Shakira was very pleasant and swift."
Plussat: "Crew were relatively friendly"
Miinukset: "No notification that boarding was delayed No in seat entertainment Older seats were not comfortable"
Miinukset: "Staff were so rude"
Plussat: "Airport staff were so helpful, they helped my mom out that needed a wheelchair, the American Airlines staff were also so helpful changing seats"
Miinukset: "The food on the plane was not very good. Also having to pay for checking are bag was annoying. We thought using our American Airlines card would pay for the baggage but they said it wasn't covered ...."
Miinukset: "My husband is 6'5" and sitting next to him the whole flight was barely bearable."
Miinukset: "We bought the tickets with 1 luggage included. In the check in, the y charged us!"
Miinukset: "Without any explanation...American Airlines cancelled my reservation! I needed to be sent back to poor quality hotel for a night and take a different flight out the next morning. American Airlines was supposed to provide transportation back and forth from the hotel however a car never showed up at the hotel to pick us up and I needed to get my own taxi at the last minute (American did however reimburse me for the taxi fare at the airport). I never received an explanation as to why my reservation was cancelled and was never offered any type of compensation for such a major inconvenience. They dd ultimately waive my 25 bag fee but it wasn't very easy to even get that from them. I felt that they should have been more empathetic towards my inconvenience and offered me any type of compensation to make up for such a horrible experience. When I asked about possibly being upgraded to first class they told me absolutely not! A little graciousness can go a long way, American Airlines showed that they could not care less about my inconvenience (other than Rodrigo at the counter the next morning who actually showed he was truly sorry for the situation and at least ended up moving me to a row with more legroom). Other than this, I was extremely disappointed with this experience and how it was handled."
Plussat: "Nothing, I missed my flight bc of lack of paperwork and information from the crew"
Plussat: "Left on time, seemed to have a little more leg room than on previous flights. Experienced some air turbulence, but not sure pilot could have done anything about it. Delayed refreshments, but the attendants still managed to serve everyone."
Miinukset: "Seemed to take a long time for luggage to arrive; not sure what problem was. Not sure why we had to claim our luggage, only to turn it in again right away."
Plussat: "It was a flight, it got me from point A to point B, but everything in between could've been much better."
Miinukset: "When first boarding the plane, the person I was with tried to close the shade on the window, the with frame and the first 2 pieces of glass popped out. We notified the flight attendant and his response was "can you stick your arm out the window and wave? No... ok you're fine" then we were notified the bathrooms in the middle of the plane were out of order and we could only use the bathrooms at the rear of the plane. There was no WiFi, and the audio system for the on board movies wasn't working. The flight attendants were only giving out cups of beverages and not the full can, which isnt a big deal but still looks bad on the airline considering everywhere flight with American has handed out full cans of soda. The perception was American dropped the ball on the his plane, and just didn't care to do the necessary maintenance. For the his head priced paid for the his hehe see tickets I would've expected better from a reputable airline. Needless to say we were a little disappointed."
Plussat: "Check-in went fairly smoothly."
Miinukset: "Crew (stewardess' were quite crabby)."
Great if they didn’t cancel my flight
No inflight entertainment screens.
The aircraft was extremely small and a lot of people couldn’t put their luggage in the luggage bins. The crew members barely helped and were doing their jobs so quickly to get things going instead of making sure if clients were pleased as well. The business class section all empty but all the others stayed in economy class all clumped up together.
Every step from check in to leaving on time went smoothly
Flight comfortable but the de-boarding upon arrival at Pearson was dreadful: Crew told us that we would be called up row by row to exit and then did not follow their own instructions to passengers. The result was a chaotic mess like an episode out of Black Summer.
Flight was efficient, left and arrived early. Good selection of entertainment, reasonable amount of seating space even though the flight was full. Only blemish was at check in, where the agent demanded to see our proof of vaccination in physical form (my wife didn't have hers). This was shocking because we had uploaded the documents for the round trip through the AC website, and received confirmation from AC. Eventually she settled for an ArriveCan receipt. Thankfully I had completed that process. Why do we need to submit proof of vaccination forms to AC if the agents are not able to use that information?
Boarding process was ok The plane was horrendous cool, everybody was using jackets
This was an excellent flight with very few people on board. Only issue was the 30 minute departure delay and this was communicated well so we weren't left hanging. Traveler communications in Cancun airport aren't the best, but that isn't AC's fault.
Wifi not activated even though wifi is installed onboard
Miinukset: "air canadas service, they should reimburse my accomodation expenses because of their poor time management."
Miinukset: "Notification from the Travel agency that I needed to get a Yellow Fever immunization."
Plussat: "It was canceled"
Plussat: "Flight itself was great but we waited 1.5 hours in Toronto on the tarmac waiting for a gate to clear. Unacceptable"
Plussat: "I was just a little bit shocked because there were nothing to eat included.. I didn’t know that that kind of flight didn’t include anything.. But despite of that it was ok.."
Miinukset: "See above - seats worn out, entertainment worn out, Crew battling old tired aircraft. Massively overpriced. Bring on WestJet direct to Ottawa."
Plussat: "Left on time, arrived a bit early, excellent trip"
Miinukset: "Really doesn't fit into the "didn't like" category but my boarding pass said Zone 6, however there was no Zone 6 called nor signage for it. Even the person checking our boarding passes was surprised. Just a comment really!"
Plussat: "Business class seat"
Miinukset: "Mpvie choices are terrible. They don’t know what “new releases” mean."
Plussat: "We arrived alive."
Miinukset: "The water lines on the plane froze. The flights were delayed, but the staff still made us que up and stand in line for two hours."
Plussat: "Friendly staff"
Miinukset: "No food selections available Better movie selections"
Plussat: "Most parts of the flight were normal - nothing exceptional or problematic"
Miinukset: "There was absolutely nothing that I found to complain about"
Plussat: "The crew was very nice. The return seizing was great, also, with the check-in person ensuring I could sit alone."
Miinukset: "I still deplore that we are not given a glass of wine or a beer. Come on. Such a small gesture would make such a difference."
Miinukset: "Ei mahdollista edes ostaa internettiä 6h mannertensisäisellä lennolla"
Plussat: "Entertainment was good"
Miinukset: "If you're about to serve continental breakfast it doesn't mean that one little sweet pastry is doing that. Not good!"
Plussat: "Entertainment application was good"
Miinukset: "No meals at all"
Plussat: "The plane didn't fall"
Miinukset: "No entertainment in a 6 plus hrs flight, uncomfortable seats, they charge extra food and luggage although it's not consider a low cost airline, flight was delayed due to a broken airplane 1 plus hr."
Plussat: "Courteous service"
Miinukset: "Seats so close should not be able to recline in someone's lap, makes it for a very uncomfortable ride. Not every passenger cares about the comfort of others. Therefore if seating have to be that close together they should not be able to recline. Our flight got in at 1am and because a family member needs assistance we were told to wait by some parked golf carts and someone would be right over to assist, we waited as we saw all passengers walk by and flight crew and no one showed. Then decided to slowly start walking and after awhile an angel of the airport staff, I wish I got her name to thank her saw our struggling through and quickly ran to grab a wheelchair and assisted us right to our shuttle service.These are the things that make airport service more pleasant, for such a state of the art airport the experience for passengers should run a little smoother and assistance to those that need it should be readily available. Rose"
Miinukset: "My flight got delayed due to weather, and the second leg actually got canceled. I was placed on a later flight that would get me home at 2 am - no thanks! I tried to change it online as an email notification told me I could, but the website then told me I needed to call, which was frustrating. There was a 50 min wait and no call back option, and since I was on international calling, I figured I'd just wait until I got to the airport. The ticketing line looked relatively short, with only three people/ groups ahead of me. Yet it took 75 MINUTES for me to be helped. The people working were the slowest and most incompetent airline workers I've ever come across. I truly don't think either had a clue what they were doing. My agent didn't even know how to view my flights after I provided my passport. He asked me to look them up and read them to him. I had to find an alternative flight on my phone and specifically request to be placed on it since he didn't know how to view my options. Then, he printed me something, pointed me to another counter, and said "I think you're good, but I'm not sure. There's a chance they might refuse you. But I don't think they will." I was like, "Do I have a ticket or not?" And he couldn't give me a straight answer. By the time I left, the line had 15 people/ groups. Processed at the same rate, it'd take over 5 hours for them to be assisted. Never flying this airline again."
Miinukset: "Delayed because of mechanical issue"
Miinukset: "Delayed departure from Seoul so I missed the connection flight to Washington DC."
Plussat: "On time"
Miinukset: "LaGuardia construction!"
Plussat: "North American flights are definitely not as comfortable as in Asian flights"
Plussat: "The flight was smooth and not delayed"
Miinukset: "The food was horrible and flight attendants waited unnecessarily long (an hour or so) to pick up all the dishes afterwards. I couldn't understand a word the main flight attendant said in her instructions because of her strong accent."
Plussat: "Preflight very convenient."
Miinukset: "Not able to see my booking on Air Canada, agent was less than helpful. Food okay, except breakfast was a small cold muffin."
Plussat: "The on board crew was excellent - very patient and forthcoming. I could not say the same thing about the ticketing agents or the boarding procedure."
Miinukset: "The seating on on this plane was the most uncomfortable I have experienced in a long time - with the exception of my outbound flight which featured the same type of plane. Air Canada tries to charge you for every little thing and I guess that I am one of those people that does not appreciate being nickled and dimed. I will look for other airlines the next time I book a flight to Canada. What a disappointment!"
Plussat: "I had a five year old and an eleven year old traveling with me and was able to board early and get them settled before everyone else got on."
Miinukset: "We didn't see much of the flight attendants and my grandson became ill. We could have used more water throughout the flight as that may have prevented him from getting sick."
Miinukset: "Waited 1 hour for my bag only to be told that it was put on a different flight. They couldn't tell me this during my flight or while I was waiting? They said it would arrive by morning the next day. I call multiple times to get an update and no one has an update. 6pm rolls around without a single update so tired of calling I drive back to the airport to get a hold of a person. Person says delivery company has it and gives a phone number. Call delivery company and they have no idea what i'm talking about say to go back to the airport. Bag finally shows up 12 hours after expected without a single call or update. Never flying air canada again!"
Plussat: "Everything on the international flight was great."
Miinukset: "Toronto to SLC was horrible. You have to pay extra for everything, even blankets."
Miinukset: "Boarding was very disorganized. Seating was cramped. As a short person in a window seat, I could not see ANY of the safety demonstration."
Plussat: "Not much"
Miinukset: "The flight was scheduled to leave Cancun at 6:00 p.m. and arrive in Montreal at 11:00 p.m. It did not leave until after 8:00 p.m. And I could not get any information from an agent. I actually emailed my friend in Canada and she was able to get information online. We did not arrive in Montreal until after 1:00 a.m. The plane was incredibly cramped, our knees were right up against the forward seat. There was no compensation for being late...a snack or free drink, etc."
Plussat: "The flight itself was fine- comfortable with nice amenities and a professional staff."
Miinukset: "My first flight was late then cancelled, then replaced by another. That one was late too and made me miss my connecting flight. I had to spend the night stuck in the Toronto airport with nowhere to safely sleep and my late arrival meant the entire first day of my long planned vacation was ruined. I was supposed to get to my destination around 10 in the morning, instead I arrived around one in the morning the next day. All I got from Air Canada for this trouble was a $10 meal voucher for airport restaurants that cost $25 and were closed during my stay."
Plussat: "I got lucky and got a very good seat. that was great. The plane was kept at a very decent temperature - a little cold but not an ice box."
Miinukset: "the food was really of a poor quality. that was quite surprising. even the dessert was inedible."
Plussat: "Friendly crew"
Miinukset: "I was shocked to find out only select passengers had to pay for their checked luggage. I only had 1 and they charged me $50EC. I spoke to a few other passengers and they said they weren't asked to pay anything."
Plussat: "I thought the crew was friendly."
Miinukset: "The seats were incredibly small and uncomfortable. No snacks were offered."
Miinukset: "I was freezing - I was told the blankets where for medical use. Meanwhile they were giving them away. When we were about to land they gave me a blanket. Horrible."
Miinukset: "waited for 2 hours without the crew letting us know what was going on. it was freezing due to the a/c."
Plussat: "Everything was ok ! I love late departures"
Miinukset: "From Cancun to Mtl, we had to wait 2 hours before boarding!"
Plussat: "The aircraft was clean, flight on time, service and staff were very professional and courteous."
Miinukset: "Boarding should be from the rear of the aircraft to reduce congestion in the aisles. Need more vegetarian food options."
Miinukset: "They did not let my mom board the flight because she didn't know she was supposed to get a transit visa just for passing through Canada. Since, other countries don't do that shouldn't they warn it when somebody is buying a ticket. The ticket was bought online and the questionnaire clearly asked nationality!"
I contracted COVID on the flight, since the passenger sitting behind me wasn't wearing a mask and was coughing the whole flight. Despite paying a premium price for "Economy PLUS", I still earned almost no frequent flier miles, and there was really no difference between this services I received versus if I had paid for the most basic economy option.
Plussat: "Horrible service"
Miinukset: "Nasty people"
Plussat: "Comfort and cleanliness of flight."
Miinukset: "Both flights did not have any general vegetarian options in snack or main courses. There was no option online to submit a meal request and as booking last minute travel and in a foreign country, it was not possible to contact Air Portugal via phone. If the flight offers snack and two meal options, at least one should be vegetarian to accommodate this common population of passengers."
Plussat: "Tap crew is very nice."
Miinukset: "No turbulence"
Plussat: "We upgraded to first class, so everything was perfect!!"
Plussat: "Not much"
Miinukset: "The offered an upgrade to bid on. I did and was rewarded one for the 4 of us. It turned out that the seats were exactly like every other seat on the plane in size. They did provide free drinks and a well used towel. When you ask to be paid for an upgrade you should be clear what that really is."
Miinukset: "Check in too long 3 different queues Took too long to open check in Boarding not efficient Flight was delayed"
Miinukset: "They boarded the plane from both the back and the front at the same time with no direction as to which rows should go where. BIG cluster in the middle of the plane!!"
Miinukset: "Baggage crew broke both our suitcases. Awful crew who was really rude to me when I was desperate for the toilet as seat belt sign was constantly on. Hot flight with hardly any air con"
Plussat: "Space in the cabin"
Miinukset: "Language included"
Plussat: "The only salvation was the entertainment choices. ."
Miinukset: "The planes need to upgrade the seats. When we were served food if the person push their seat back your food tray would flip like two did on our flight. Staff was jaded and sarcastic. I'm glad I had a discounted flight. I'd be angry if I paid full price. Poor staff, seat architecture, and poor food."
Plussat: "Really spacious, clean and comfortable"
Miinukset: "Good service but not top of the line "go out of their way" service"
Plussat: "It was a rather empty flight so I was able to have space to myself to stretch out."
Miinukset: "Everything. We were late boarding, late taking off, micromanaged by the crew like we’re stupid, the food was truly god awful atrocious... and there were like 20 movies to choose from for a 7 hour flight. Furthermore, there were NO snacks available for purchase so you were forced to eat gross food."
Miinukset: "Food was terrible especially breakfast"
Miinukset: "The flight was with some delay."
Miinukset: "Our tickets were economy class Y for all of our flights, and we each checked a bag free on the outbound trip. But, returning we had to pay 170 euros for our 2 checked (1 each) bags. TAP (Air Portugal) in Toulouse said our outbound flights were "Basic" fares while our return flights were "Discounted" fares. Discounted fares do not include checked bags while Basic fares include 1 free checked bag. We paid $3,106.36 for the round trip for both of us, which hardly seems like a discounted fare, before paying an additional 170 euros on the return flight. I will be looking into filing a Class Action suit trying to recover all overcharges on behalf of all passengers."
Plussat: "It was a cheap way to get to Lisbon with no frills."
Miinukset: "The boarding process was a mess with everyone waiting in front of the gate starting 10 minutes or so before the boarding time. The seats didn't recline at all."
Miinukset: "No cnn or fox news in English"
Miinukset: "Had to check 2 of our luggages, and it cost $95 per piece. Never flown an airline where I had to pay more than $50 per piece. Also carryon has to be less than 8 kg. Our small luggage that we had to check never had any problems with any other airlines about being a carryon but since it was over 8 kg, it had to be checked. Took a 7.5 hour flight and the entertainment screen was not working for anyone, as the system was broken. Will not be flying with airline ever again."
Plussat: "Seats were nice in the front half of the plane."
Miinukset: "Checked bag costs are 90USD which is way to high. No meal selection. One choice offered and it was a weird flavor."
Miinukset: "TAP charge us for baggage extra $189 they said was not include in price.a lot of people was upset include us .we never will fly this line again.I will report for local News in Miami that airline is scam."
Miinukset: "Uncomfortable seats, too stiff."
Plussat: "Flight was on time and landed early. We got small samdwiches with a snack and juice."
Miinukset: "Boarding was refused at gate due to late arrival of previous flight which was also a TAP flight. No assistance to delay following flight or accelerate our deplaning even though the next identical flight was three days later."
Miinukset: "The flight was delayed pre boarding and took longer than it should and thus missed our connection to London"
Plussat: "business class was great seat comfortable the lounge was very nice"
Miinukset: "Food on plane ok wish had more choices"
Plussat: "Despite the constant delays, overbookings, and other mediocre treatment of the passengers the crew and TAP personnel remained friendly"
Miinukset: "Flights constantly delayed, overbooked flight without a solution, overbooked hotel... Arrived at destination (Bru) 24h after arriving at airport in Faro. Will avoid TAP at all costs."
Plussat: "I got to London"
Miinukset: "9 hour delay"
Plussat: "The flight was uneventful."
Miinukset: "The food was edible. The entertainment display was old. Not much leg room."
Plussat: "Flight attendants were reponsive. Plane was comfortable enough. Good entertainment options."
Miinukset: "Plane was a little warm. Would have liked more information in English."
Plussat: "the crew"
Miinukset: "the flight hours."
Plussat: "The only airline that makes me feel like a human being and not a piece of baggage. Very comfortable seating with good legroom for tall people like me. Attendants treat you with respect and are responsive to requests."
Miinukset: "Gate number was different from what was on my ticket and the tv screen at the original gate didn't indicate where the new gate was supposed to be. Don't need that kind of stress when traveling!"
Plussat: "I did like the crew and food were great!"
Miinukset: "I am very unhappy as I paid extra for my seat selection and did not get a window seat. I will be following up about my complaint"
Miinukset: "The delay which caused us to miss our connecting flight and as a result being stranded at the Lisbon airport for 6+ hrs. This would have been avoided if there was proper communication within the airline-- an absolutely irresponsible way to handle our plight. The ground personnel themselves admitted that no one informed them of our arrival time. True or false? go figure.This all occured while they refused to allow us on board our plane that was still at the gate and nowhere near taking off. This also resulted in rescheduling our ground transfer, which resulted in additional expense. Overall, a nightmare of an airline. Avoid."
Plussat: "The plane arrived in Lisbon without falling out of the sky prematurely."
Miinukset: "The process of checking my bag was brutal. It took an hour and half of waiting in line because the staff's management of the flow of people was so chaotic. Finally, a staff member realized that certain passengers were at risk of missing their flight and invited those passengers (like me) to jump to the head of the line. Otherwise, no communication from the staff to the queue of anxious people."
Plussat: "The seats were very comfortable and there was a n extensive selection of great movies to choose from."
Miinukset: "There were 2 screaming children in the row next to me. The parents did not handle themselves well. On the brightside, the crew did everything they could to help better the situation."
Plussat: "The food was light and good."
Miinukset: "Not using the tube when deplaining. Summer in Lisbon is very hot ."
Plussat: "Was able to sleep most of the flight and we took off on time"
Miinukset: "Checking a bag took almost an hour."
Plussat: "They fed us and provided good entertainment. Seats have plenty of room and are comfortable."
Plussat: "solid flight, efficient"
Miinukset: "staff kind of moody, not really smiley"
Plussat: "Best flight I have had in years. We were treated like customers, meals were excelent, boarding process was well managed, flight crew was pleasant, curteous, attentive, I could go on & on. Other airlines would do themselves and the rest of us a favor by following their process."
Miinukset: "Website was a bit difficult to navigate and online boarding passes didn't open on my tablet, but I was greeted at the check in keoisk and guide thru the process in a friendly way."
Plussat: "Servis was perfect, food was even better than with British airlines. I very like that Portugal crew were much more nice and hospitable than English crew."
Miinukset: "any unlikes."
Miinukset: "Entertainment system wasn't working and will restart itself during 10 minutes EVERY 10 minutes. Very inconvenient. The flight attendants were impolite too."
Miinukset: "Oph, I wish I had better things to say about this airline! The person who signed us in for our first flight did so as a "no show" (we didn't know this at the time). That flight was delayed (they didn't have enough room in the plane for luggage and were scrambling to put things below). Once we arrived in at our second location, we sprinted through the airport but arrived at our gate with 10 minutes to spare only to be told that the entire flight was full and that we were not able to board. We asked- how this was possible? We are here on time, we have booked our tickets months ahead of time, and there is no one else here at the gate... it made absolutely no sense. All the staff people did was shrug their shoulders and said that they couldn't help us and that we had to go to the transfer station. My friend and I were upset- by missing our flight we were losing our last night in Barcelona, seeing our friends, etc. before heading back to the United States. Once we got to the transfer station, we were even more confused and upset however, because the staff person there told us that in fact our seats were available and that there was no reason why were not allowed on the flight. However, she shrugged her shoulders and told her that there was nothing that she could do. She offered us a $10 meal card, booked us for the next flight 3 hours later (which put us in Barcelona late at night, way too late to see the city or our friends), and offered us absolutely no help in getting a refund. We asked to see the supervisor and after waiting another half an hour he came out and told us the story about how the staff person in Marrakesh put us as "no shows." This was a complete system failure, however he offered us no refund, no support, beyond telling us to go on the website and filling out a form. Once we got internet, we tried to get to the form- link broken. We called the help line, and after waiting another 20 minutes, we got connected to a woman who said that she couldn't help us- we had to go to the transfer service desk and fill out a paper form there or the electronic contact form. It seemed that every person had been well trained in how to pass clients from one system to another, to see if we would get too tired to file our complaints. No one has taken responsibility for this abysmal failure of the system, no one has apologized, and no one has offered any reimbursement beyond a meal ticket. I highly recommended that people pay an extra $20 for an airline where people are properly trained in how to use their computer systems, where they won't lie to your face, and where they may have a system where complaints and be properly filed and responded to. I have no idea how TAP Portugal is still in business."
Plussat: "The flight left later than expected because the boarding process didn't start till 5 minutes after the scheduled departure time. The service on the aircraft was very nice though"
Plussat: "This is the third time I fly with TAP and they are always late. Plane seats have zero legroom. TAP staff are not friendly and seem uncaring for the most part. If possible, I will not fly that airline again."
Miinukset: "My TAP flight from Lisbon to Madeira island was 2 hours late arriving so I lost all of my flight connections back to Boston and San Francisco. I was stuck in Lisbon Portugal for one extra day - was told to get out of the airport, then asked a bunch of people what to do, finally got in a very long line of people within a very hectic and loud airport full of travelers. 60+ people in a line being helped by only 2 rude counter staff. I waited in TAP member services line for 2 hrs and 30 minutes. They gave me a voucher to a motel and a taxi cab where I would have to spend the night. On my way back, I was diverted form Boston to Miami and the whole ordeal was unpleasant. It seems like TAP staff doesn't care about inconveniencing passengers. I overhead a conversation between a young 30+ year old TAP male staff wearing a dark blue sweater and dark blue pants belittling a British woman passenger. While waiting in line I was surprised to see how rude the counter TAP staff were to passengers who were frustrated that they lost their flight connections because of the TAP plane's late arrival. IF possible, I would never fly TAP again."
Miinukset: "Sandwich served was a bit bleak but it was served with a glass of wine!"