Etsi halvat lennot reitille Quintana Roo $[81-Suomeen
Vertaa lentolippuja Suomeen sadoilta matkailusivustoilta kerralla
— Suomi
5. tammikuu — 12. tammikuu1
Meno-paluu
1 aikuinen
Economy
Mistä?
Kohde?
to 5/1
to 12/1
Anna KAYAK-sivuston hoitaa etsiminen puolestasi
Hyvä tietää
Matalasesonki | helmikuu |
|---|---|
Huippusesonki | elokuu |
Halvin lento | 344 € |
Keskim. hinta meno-paluu | 1106 € |
Hyvä tarjous meno-paluu | 1106 € |
Hyvä tarjous yhdensuuntainen | 525 € |
Sopivin aika välttää turistimassoja hintojen laskun ollessa keskimäärin 4 %.
Suosituin aika lentää hintojen nousun ollessa keskimäärin 16 %.
Lento Cancún – Helsinki-Vantaan lentoasema
(keskim. hinta edellisten 2 viikon ajalta)
tai alle
tai alle
Useimmiten kysytyt kysymykset: Quintana Roo - Suomeen reitille
Suositut 4 lentoyhtiöt, jotka lentävät Quintana Roo Suomeen
Pisteytys KAYAK-asiakasarvioiden perusteella7,9
Turkish AirlinesPistemäärä perustuu 24291 arvosteluun
7,8Koneeseennousu
7,8Mukavuus
8,2Henkilökunta
8,0Viihde
7,9Ateriat
Lentoyhtiöiden arvostelut
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Lentojen peruuttaminen ja siirto aiheutti ylimääräistä tressiä ja lisäsi matkakustannuksia mm. Ylimääräisten hotellikulujen muodossa. Momondon käyttämä Tripmonster on nimensä mukainen hirviösysteemi, jonka tiedoittaminen ja etenkin tavoitettavuus on aivan luokatonta tasoa. En enää suostu ikinä ostamaan matkaa Momondon kautta jos he käyttävät Tripmonsteria.
Airplanes was very cold foot rest was in the way
Ei osunut kaikki kohdalleen parantamisen varaa aikatauluissa ja lennon siirroissa
NEVER NEVER NEVER use Kayak to book your flight. Shitty things happen. You end up dealing with complete strangers. DO NOT DO IT !!!!
The flight didn’t even happen.
Good
We had 1h delay. We waited in the place for the whole time.
Plussat: "Everything was perfect"
Miinukset: "nothing, all was perfect"
Plussat: "crew excellent, food excellent, entertainment good."
Miinukset: "Space between seat rows is barely adequate."
Plussat: "Kaptan Pilot and crew we’re excellent"
Miinukset: "Seats are uncomfortable. Too narrow."
Miinukset: "At Tashkent Turkish air had no personnel to resolve problems. Our luggage was very damaged and after waiting for almost an hour, we had to leave the airport"
Plussat: "The plane was too hot"
Miinukset: "Plane too hot"
Plussat: "Everything"
Miinukset: "Nothing"
Plussat: "Boarding in time"
Miinukset: "Selected food was not provided, old airplane, no entertainment"
Miinukset: "The Crew was on top of passengers requests. I asked three different crew memberrs for paper towels and no one delivered."
Plussat: "Great food and beverages, excellent attentive service by flight crew. Also liked the complimentary comfort pack and headphones. Will definitely use Turkish airlines again."
Miinukset: "Entertainment system started out great but technical issues after an hour into our 10hr flight so we we're unable to use it. The flight was full so changing seats was not an option."
Plussat: "There was a terrible weather in Miami, also the traffic was heavier than normal. my wife arrived to the airport 1hour prior departure, she couldnt get checked in! Even though the floght was delayed 3-4 times For a total of 2 hours! We were very upset since we have a wedding celebration scheduled and the airline showed no flexibility even in situations where the floght was delayed! They charged alot of mone to rebook for the next day"
Plussat: "The cabin crew was very kind. The kofte tasted good."
Miinukset: "They "board" an hour before takeoff but there weren't enough seats at the gate, so for half an hour, no one actually boarded, we just stood or sat on the floor with our carry-on."
Plussat: "Every thing was excellent"
Plussat: "Everything is nice with Turkish airlines"
Miinukset: "Nothing"
Plussat: "The service, the food. The staff is very friendly and helpful."
Plussat: "The entertainment system (the movies, songs and ext) The food was good."
Miinukset: "The seats MUST be updated."
Plussat: "Service and team"
Miinukset: "Plane was very warm and should be moderately air conditioned"
Plussat: "Great service in the airplane plus they offer some amenities like slippers, tooth paste and toothbrush, they offer you wet towels to clean and refresh yourself during he flight. Really good."
Plussat: "It was unfortunate that our flight was delayed by 7 hours. The crew was nice. The plane was small but it was ok."
Plussat: "Food was too complicated and saucy. Simple dishes preferred. My fork had chunks of fried on food (was dirty) snd unusable. Interior of plane was tired."
Miinukset: "LOts of water available. I like the menu being given at beginning of flight as one could plan the hours."
Plussat: "Baggage allowance of two 23 kg checked bags each. Meals very good including specially ordered vegan ones."
Miinukset: "Delays in boarding and takeoff from Istanbul to Boston caused flight to arrive 1 hour late which messed up ground arrangements. This may have been because of new Turkey - USA visa issue which just took effect. Refueling was also late. Note: the Istanbul airport is quite dated; restrooms at airport not very clean."
Plussat: "Amazing service and food/drinks! Tons of movies. Overnight sleeping kit included."
Miinukset: "Nothing!"
Plussat: "Excellent"
Plussat: "Overall the plane was very comfortable."
Miinukset: "Waited on the plane to takeoff for an extra hour without explanation."
Miinukset: "My luggage arrived wet unprotected fron rain"
Plussat: "Boarding"
Miinukset: "The food was rubbish. I ordered Hindu veg meal. The food was just plain and there was no glavors at all."
Plussat: "I liked the dessert , blankets and pillow were available to all and washroom was good"
Miinukset: "Food was ok , kids did not like and snacks were not available after meal although mentioned. Service was poor . Let space was not too much"
Plussat: "Food was good. Entertainment worked."
Miinukset: "I booked a window seat but the seat I got had now window. I couldn't do online check-in."
Miinukset: "The flight left early, without me. Instead of beginning boarding at the time printed on my ticket, like every other airline, boarding was completed and closed fifteen minutes before my ticket said they would start, so even though I was eight minutes early I was actually seven minutes too late. Turkish Airlines service desk took the evidence (my ticket) and then refused to rebook me, forcing me to pay $600 for a new flight and for a visa to Turkey just so I could exit through security to book & pay for it. They will not be getting any more of my business in the future!"
Miinukset: "The plane was 2 half hours late departing from JFK to Istanbul and the customer service in Turkish Airline in the beginning did not give me a good service I believe this will be the first time and the last time"
Plussat: "Food served two times and amazing guys helped us during flight. They're very respectful not like united airlines beat the guy."
Plussat: "We were fed and offered drinks, given blankets, pillows and complimentary travel kits, issues with flight changes and other questions were answered quickly, ticketing was a breeze, the flight crew was extremely courteous, and flying back with my electronics was covered with professional care of my equipment and certainty that I wouldn't miss my flight."
Plussat: "Crew, entertainment, boarding"
Miinukset: "I had a stop in Istanbul airport and a change of planes The first plane although much larger than the second the set leg room was very tight, for 186cm tall person it was a disaster The second plane however had better leg room and was more comfortable than the first"
Plussat: "I liked the efficient way in which we were able to board. I thought all of the flight attendants were friendly and were eager to please any requests from the passengers. The plane was clean and comfortable . I thought the handling of food and drinks was very good. The food was good and there were ample servings for inflight food. I liked the wide selection of movies to watch and I liked the way that we could see our flight from a camera under the plane. That was a first for me and I thought it was interesting to view the monitor from time to time."
Plussat: "The service and food"
Miinukset: "Seats are to cramped."
Plussat: "Excellent price, customer service & we enjoyed it. Thank you."
Miinukset: "Nothing"
Plussat: "Everything about this airline is really good. We will flight again as much as possible using Turkish Airlines. Thank you crew and onboard for the great service."
Miinukset: "Long layover wait in Istanbul"
Plussat: "Exceptional service and very friendly crew members."
Plussat: "The food tasted great. The crew are very friendly."
Miinukset: "The seats are kind of small"
Miinukset: "it's not so much the airline's fault. they don't have US immigration desk at Istanbul airport, and going through immigration at JFK can take ages."
Plussat: "One stewardess was very helpful, even though she could not speak English."
Miinukset: "13 1/2 hour flight three rows from the rear of the plane. I feel and smell like a sardine. The food was horrid. I tasted it, but thought best of eating it for fear of food poisoning. It also looked disgusting. Couldn't understand any of the announcements."
Miinukset: "On the San Francisco to Istanbul flight the food was a bit greasy. Otherwise good service from crew and company."
Miinukset: "Food choices should have been better..."
Miinukset: "I was in group a. I was in line with others when the staff suddenly closed off group a and starting boarding group b. She wouldn't answer why I couldn't board. After letting group c board she told those of us in group a still in line to love over to the line for group c. It's not a big deal when one boards but this was annoying and rude"
Good service and courtesy of the staff
Everything was great! Registration, boarding and flight overall experience was great!
No screens, had to use phone to view movies or tv. Wi-Fi cut in and out.
International flight with no entertainment screens?! You have to use your own and wifi was terrible. Doesn’t like chrome browser. 1+ hr late in boarding with no announcements
It was three hours delayed. If they knew people were delayed from other planes they shouldn’t have boarded us yet. We spent two hours just waiting on the plane
On time, smooth and friendly crew
We were delayed for 4 hours and no one was giving any explanation why until I finally called. AA wasn’t updating the time on the board. The handling of boarding people was messy. Everyone coming in and taking forever to load their carry on. Just overall bad experience
No snacks
Plussat: "Comfort and organized"
Miinukset: "Entertainment, there was no tv"
Miinukset: "Nothing was offered or included, not even water! The crew never passed asking or offering anything. Not even when you saw them face to face. I recently took a flight of the same length with Frontier and even though you had to pay for carry on and buy the water at least they cared"
Plussat: "Crews were good, seats was ok. Didn't liked the fact that we were seated way in the back of the plane, since we are an advantage members"
Plussat: "Flight"
Miinukset: "Boarding"
Plussat: "Crew was great and tried to accommodate the best they could"
Miinukset: "It was really cold on both flights, they had blankets for only first class and business class. We had an open seat as well next to us and they put a person in the open seat that was drunk and 22. Not cool"
Miinukset: "We were early arriving on both legs of our flight, which was nice. Charlotte Airport staff was rude as usual, so nothing new there. Overall, we had a great trip."
Plussat: "Flight attendants were great. Friendky,.; Had the holiday spirit!"
Miinukset: "We left an hour late ."
Miinukset: "Fly faster"
Plussat: "I liked that I got to philly"
Miinukset: "The seats were cramped, plane was freezing cold and everyone was wearing jackets and blankets because the flight attendants wouldn't raise the temp. The pretzel bag had literally 5 mini pretzels and that was it. It was a bad flight."
Plussat: "Sears are still too narrow."
Miinukset: "I wish I could of finished my movie !!!"
Plussat: "The crew was slow. Granted, the plane was full and the crew had many passengers but service was slow and cursory."
Miinukset: "Flying economy on American Airlines is very unpleasant. The seats are too small-the aisles too narrow and the bathrooms incredibly tiny. Only 2 bathrooms in economy for a tremendous amount of passengers. I had requested a bulkhead seat because of hip surgery. I had to purchase it."
Plussat: "The crew and plane was great"
Miinukset: "The first flight was delayed causing me to miss my second flight and having to spend an extra night at my layover location but the airline accommodated me accordingly with a room and flight the next morning Dallas airport was a shambles not being helpful at all with the people who were delayed"
Plussat: "I liked the big 787 plane and the in flight entertainment with individual TVs!"
Miinukset: "Not a huge fan of the captive audience announcements for the credit card and the meal pre-orders"
Miinukset: "Was very cold on fight,"
Plussat: "It was quick and easy to get from point A to B with no problem with good complementary options."
Plussat: "The jet"
Plussat: "good"
Plussat: "On time, clean airplane"
Miinukset: "Boarding system very odd"
Plussat: "That I had no issues. Timely, staff accommodating, area cleaned."
Miinukset: "Had no concerns..."
Plussat: "The crew members had a good attitude, pilot in particular"
Miinukset: "Two cancelled flights, a dozen delays, and 14 hours of travel later I finally had to rent a car and drive home."
Plussat: "The crew was very nice and helpful."
Plussat: "Boarding was a breeze and crew was friendly."
Miinukset: "Seats didn’t recline, TVs didn’t work, and no WiFi available."
Plussat: "Nothing"
Miinukset: "Awful boarding and baggage policies"
Plussat: "Only thing I like we got here early."
Miinukset: "Rude flight attendants. No wifi or entertainment which was stated on the flight info and ticket"
Plussat: "Free Wi-Fi"
Miinukset: "The crews aren’t very kind. Average service."
Plussat: "Came around a few times with drink service. Friendly crew"
Plussat: "Movie was the only positive side of the trip. Cramp seats."
Miinukset: "Subpar in every aspect. Landing was horrible with a hard touch that made everyone bounce."
Plussat: "It was fine. Nothing extraordinary, just solid and fine"
Miinukset: "Nothing bad in particular. The passengers could've been more friendly, but that's not the airline's fault"
Miinukset: "Flight delay on both ends of the segment"
Plussat: "Nice staff. Seats are comfy."
Miinukset: "A lot of pushy people. I think it always happens on the flights back from vacation destinations, people are burnt out and want to get home. The American airlines staff were fine, though."
Plussat: "Fast boarding"
Miinukset: "Uncomfortable seats, no entertainment at all, no even TV."
Plussat: "Probably one of the fastest and most Eddie to first class service we’ve had. Shakira was very pleasant and swift."
Miinukset: "Nothing"
Plussat: "Crew were relatively friendly"
Miinukset: "No notification that boarding was delayed No in seat entertainment Older seats were not comfortable"
Miinukset: "Staff were so rude"
Plussat: "Airport staff were so helpful, they helped my mom out that needed a wheelchair, the American Airlines staff were also so helpful changing seats"
Miinukset: "The food on the plane was not very good. Also having to pay for checking are bag was annoying. We thought using our American Airlines card would pay for the baggage but they said it wasn't covered ...."
Miinukset: "My husband is 6'5" and sitting next to him the whole flight was barely bearable."
Miinukset: "We bought the tickets with 1 luggage included. In the check in, the y charged us!"
Miinukset: "Without any explanation...American Airlines cancelled my reservation! I needed to be sent back to poor quality hotel for a night and take a different flight out the next morning. American Airlines was supposed to provide transportation back and forth from the hotel however a car never showed up at the hotel to pick us up and I needed to get my own taxi at the last minute (American did however reimburse me for the taxi fare at the airport). I never received an explanation as to why my reservation was cancelled and was never offered any type of compensation for such a major inconvenience. They dd ultimately waive my 25 bag fee but it wasn't very easy to even get that from them. I felt that they should have been more empathetic towards my inconvenience and offered me any type of compensation to make up for such a horrible experience. When I asked about possibly being upgraded to first class they told me absolutely not! A little graciousness can go a long way, American Airlines showed that they could not care less about my inconvenience (other than Rodrigo at the counter the next morning who actually showed he was truly sorry for the situation and at least ended up moving me to a row with more legroom). Other than this, I was extremely disappointed with this experience and how it was handled."
Plussat: "Nothing, I missed my flight bc of lack of paperwork and information from the crew"
Plussat: "It was a flight, it got me from point A to point B, but everything in between could've been much better."
Miinukset: "When first boarding the plane, the person I was with tried to close the shade on the window, the with frame and the first 2 pieces of glass popped out. We notified the flight attendant and his response was "can you stick your arm out the window and wave? No... ok you're fine" then we were notified the bathrooms in the middle of the plane were out of order and we could only use the bathrooms at the rear of the plane. There was no WiFi, and the audio system for the on board movies wasn't working. The flight attendants were only giving out cups of beverages and not the full can, which isnt a big deal but still looks bad on the airline considering everywhere flight with American has handed out full cans of soda. The perception was American dropped the ball on the his plane, and just didn't care to do the necessary maintenance. For the his head priced paid for the his hehe see tickets I would've expected better from a reputable airline. Needless to say we were a little disappointed."
Plussat: "Check-in went fairly smoothly."
Miinukset: "Crew (stewardess' were quite crabby)."
The crew was very friendly and accommodating. There could be more entertainment options
Spend 10HOURS on the phone to get on scheduled plane. BA made wrong date and was send in circles. 11houts before flight I bought different tickets to get back on time to LAX. No help from Finnair, British Airways and Kayak. Had so much stress and insanity from representatives about my flight. Kayak MUST have 24 hours live person. Was calling from Vilnius and getting machine from noon until 6pm, Vilnius time. Does Kayak knows calling rates!!! This was WORST experience ever!!!
Long security lines at Stockholm airport. Completely full flight, we were at back of plane
Cramped seating for nine hours.
I loved the FinnAir blueberry juice
Flight was delayed and they didn’t have any vegetarian meal options. You had to reserve online for a vegetarian meal. On other airlines you don’t have to reserve your meal restrictions. I was left starving the whole flight because they only had one meal option which was meat.
The seats in the Airbus flight from JFK to HEL were a bit uncomfortable. The layover in Helsinki airport was boring because there were no stores open in the terminal and there was almost nothing to do for 3 hours.
Plussat: "Nothing."
Miinukset: "I'm still at Heathrow 12 hours later. I never made it to Oslo."
Plussat: "The flight was on time and landed early"
Miinukset: "The bags could have come out earlier and the food could be better"
Plussat: "All Crew from check in to departing plane was wonderful! Best customer service of all the airlines I’ve flown with."
Miinukset: "The entertainment wasn’t working initially."
Miinukset: "Food"
Plussat: "The crew was very attentive and professional. The seats were comfortable and food was good!"
Miinukset: "Keep the lights off :)"
Plussat: "The flight, food, drinks and comfort was good"
Miinukset: "When I checked in they did not have a record of us prepaying for our checked bag and wanted to see a receipt for our payment. We did not have the receipt with us, we had all the other documentation so the only way to get on the flight was to pay again for the checked bag. I found the receipt later"
Plussat: "Punctuality!"
Plussat: "Seats were nice"
Miinukset: "Complementary water... It was a decently long fly not to offer anything."
Plussat: "There is o option to say food not applicable hence 1 star the menu to buy looked ok but didnt use it seat was standard and fine"
Plussat: "Crew was great. Accommodating and welcoming."
Miinukset: "Food quality could have been better. Snack was very poor before landing."
Plussat: "Entertainment system and staff were kind"
Miinukset: "Food really wasn’t good on this leg for either evening meal or snack first thing."
Plussat: "The captain made a very smooth landing in extremely poor conditions."
Miinukset: "Everything you don't get in business class. Since the flight was only 40 minutes, I put up with it."
Plussat: "Easy trip to Helsinki."
Miinukset: "Food & drink sales by M&S was unusual. Even water at a price"
Miinukset: "The flight was late and the info was not shared. The attendants were not helpful and were unkind. The food was served in a strange timing."
Miinukset: "Rerouted due to a cancellation"
Miinukset: "Check-in at Heathrow was too long, need more staff. Airport lounge was great."
Miinukset: "Waiting 6 hrs"
Miinukset: "3 hour flight without any complimentary beverage or snack. Had to request even a cup of water."
Plussat: "The steward was nice."
Plussat: "Flight was on time, check-in easy, personnel friendly. Good experience."
Plussat: "The flight went really easy and smooth. The cabin crew was very efficient doesn't disturb you during the fligh with sales therefore you can focus on your things."
Plussat: "It's British Airways so no frills really, just a cheap flight going to New York"
Miinukset: "Service as a whole is nothing more than a 3 star"
Plussat: "The crew are always the bright spot on any BA flight."
Miinukset: "Entertainment system needs upgrading. Food just average. Seat comfort is better than before but still less comfortable than Asian carriers. Two drunken idiots spoiled a fair portion of the flight."
Plussat: "Service and Care with sense of humor! I have sat in both business and economy, and while I prefer the room in business, I still feel the service is just as wonderful in economy. I got all I asked for including bubbly in economy! I like to stay awake on the way back to the US and asked for two coffee's and a bubbly, a ginger and an OJ just before dinner & refills on cafe. Of course I thought I was pushing it to ask for it all at once, but they laughed, proceeded to fill my wishes and with a good sense of humor asked If I wanted anything else! I actually got everything I asked for! Super!"
Miinukset: "I pre bought my seat and chose an aisle. The plane was changed and I ended up in a window seat within the same row I had chosen on the other plane lay out. I prefer the aisle as I like to get up a lot and hate to annoy others who may prefer not to get up every time I do. I was lucky that the flight had plenty of empty seats and was able to move to an aisle after asking. What happens on a full flight? I would have been really upset. What is the point of pre-booking one' s seat? If the plane is changed, BA ought to take care to make sure a pre-booked seat gets a window/aisle near the row they chose. I suspect that is more important than the row on a long flight."
Plussat: "Crew was excellent"
Miinukset: "Charging for food and drink? What is BA, three times the price of RyanAir and the same food service. Unbelieveable."
Plussat: "The flight we ended up taking was just fine. The crew was very nice, most of the food was good, and the seats were comfortable even in stowage."
Miinukset: "Our flight was about 10 hours so we got 2 meals, 1 hot 1 cold. The hot meal had a vegetarian option and that was acceptable. The cold meal was a chicken salad sandwich with no other choices. As a vegetarian we tried to take off the chicken salad part and just eat the rest but that didn't leave much. Vegetarian options for all meals would have been nice."
Plussat: "excellent food, crew was incredible and really friendly."
Miinukset: "only complaint was that the woman next to me had the aisle seat, drank 4 units of alcohol and fell asleep so i was unable to go to the bathroom. additionally, she didn't get up once so why she needed the aisle seat is beyond me."
Plussat: "Crew were great, food good : better business class than international BA!"
Miinukset: "Too many passengers with over size carry on"
Plussat: "good service"
Plussat: "The boarding was seamless. The process used leaves very little room for error and speeds up the time for takeoff."
Miinukset: "This was the second flight out (we missed the original connection). By it being the next flight out we lost a night in Accomodation's that was already paid for with no chance of reimbursement."
Plussat: "Service and food"
Plussat: "Everything was pretty standard, was really impressed by the polarized video screens that look black if you're not sitting right in front of them. Genius. Food was good! But you know...for an airplane"
Miinukset: "Once the attendants handed out snacks on one side of the plane and not the other. I was pretty sad about that."
Miinukset: "Was given the wrong flight information. The email I received the day of the flight was incorrect and now I have no way of getting to Bergen until tomorrow. I am forced to spend the night in London. This is inexcusable."
Plussat: "The airplane cabin needed attention for some cosmetic details (broken tray tables, worn bathroom fixtures), and time gained on a fast flight was eaten up by a long delay in landing, but the crew was courteous, professional, and very kind, especially for a few passengers who developed problems during the flight (a disabled mother whose toddler became unruly; an older women who suffered travel sickness), and the food was surprisingly tasty."
Miinukset: "I never could figure out how to use the TV/entertainment monitor; there was a jam in the mechanism."
Plussat: "no drama on boarding, even with recent BA IT collapse."
Miinukset: "Selling coffees...."
Miinukset: "Online check in was not available, despite 24 hour checkin being advertised. Expect your seat preferences to be limited unless you pay $35-$85 per flight to pick your seat in advance."
Plussat: "We arrived 15 minutes early at closest gate to passport control"
Miinukset: "No entertainment, expensive food, had to pay to check a bag"
Plussat: "Free drinks and food when traveling overseas. Possibly cheaper flights than other airlines?"
Miinukset: "I got switched to American Airlines last minute, which is a sister company of British Airways, apparently. This was 1 of the 2 worst flights that I have ever been on, only second to my other booked flight for this trip home. This flight was 7+ hours long and it was nothing short of horrible. The seats were extremely uncomfortable and barely went back at all. The male flight attendant was clearly annoyed and was short with every person who would ask for anything. He would roll his eyes at every request by customers. At one point I saw him literally toss a sandwich into a customers lap because they were turned the other way and didn't hear him when he asked if they wanted one. There was no way to watch anything unless you had your own device and had downloaded it yourself prior to the flight."
Plussat: "Clear boarding, polite crew and a terrific set of films and TV shows."
Miinukset: "6ft 2 frame in economy was very tight and aisle seats have little space next to entertainment base stations. Food was acceptable, no more."
Plussat: "Staff are excellent, really friendly, respectful service. Food (expensive as always on planes) but excellent quality, really good choice to use M&S as providers. Excellent communication from pilot and cabin staff on delays before takeoff."
Miinukset: "System for paying by food with Avios points did not work. Plane left almost an hour late due to delays (landed 30 mins late)."
Plussat: "packed but acceptable and was timely"
Miinukset: "passengers werent very considerate but otherwise it ws fine"
Plussat: "You can take your carry on plus a backpack"
Plussat: "It was on time for a change, usually late"
Miinukset: "Volume on in flight announcements is always in excess of 90 decibles this is a health hazard. Priority boarding was non existent at Alicante. I think I will be using easy jet if this continues."
I contracted COVID on the flight, since the passenger sitting behind me wasn't wearing a mask and was coughing the whole flight. Despite paying a premium price for "Economy PLUS", I still earned almost no frequent flier miles, and there was really no difference between this services I received versus if I had paid for the most basic economy option.
Excelente linea aerea
Plussat: "Horrible service"
Miinukset: "Nasty people"
Plussat: "Comfort and cleanliness of flight."
Miinukset: "Both flights did not have any general vegetarian options in snack or main courses. There was no option online to submit a meal request and as booking last minute travel and in a foreign country, it was not possible to contact Air Portugal via phone. If the flight offers snack and two meal options, at least one should be vegetarian to accommodate this common population of passengers."
Plussat: "Tap crew is very nice."
Miinukset: "No turbulence"
Plussat: "We upgraded to first class, so everything was perfect!!"
Miinukset: "Nothing"
Plussat: ":("
Miinukset: ":("
Plussat: "Not much"
Miinukset: "The offered an upgrade to bid on. I did and was rewarded one for the 4 of us. It turned out that the seats were exactly like every other seat on the plane in size. They did provide free drinks and a well used towel. When you ask to be paid for an upgrade you should be clear what that really is."
Miinukset: "Check in too long 3 different queues Took too long to open check in Boarding not efficient Flight was delayed"
Miinukset: "They boarded the plane from both the back and the front at the same time with no direction as to which rows should go where. BIG cluster in the middle of the plane!!"
Plussat: "Nothing"
Miinukset: "Baggage crew broke both our suitcases. Awful crew who was really rude to me when I was desperate for the toilet as seat belt sign was constantly on. Hot flight with hardly any air con"
Plussat: "Space in the cabin"
Miinukset: "Language included"
Plussat: "The only salvation was the entertainment choices. ."
Miinukset: "The planes need to upgrade the seats. When we were served food if the person push their seat back your food tray would flip like two did on our flight. Staff was jaded and sarcastic. I'm glad I had a discounted flight. I'd be angry if I paid full price. Poor staff, seat architecture, and poor food."
Plussat: "Great food!"
Plussat: "Really spacious, clean and comfortable"
Miinukset: "Good service but not top of the line "go out of their way" service"
Plussat: "It was a rather empty flight so I was able to have space to myself to stretch out."
Miinukset: "Everything. We were late boarding, late taking off, micromanaged by the crew like we’re stupid, the food was truly god awful atrocious... and there were like 20 movies to choose from for a 7 hour flight. Furthermore, there were NO snacks available for purchase so you were forced to eat gross food."
Miinukset: "Food was terrible especially breakfast"
Miinukset: "The flight was with some delay."
Miinukset: "Our tickets were economy class Y for all of our flights, and we each checked a bag free on the outbound trip. But, returning we had to pay 170 euros for our 2 checked (1 each) bags. TAP (Air Portugal) in Toulouse said our outbound flights were "Basic" fares while our return flights were "Discounted" fares. Discounted fares do not include checked bags while Basic fares include 1 free checked bag. We paid $3,106.36 for the round trip for both of us, which hardly seems like a discounted fare, before paying an additional 170 euros on the return flight. I will be looking into filing a Class Action suit trying to recover all overcharges on behalf of all passengers."
Plussat: "It was a cheap way to get to Lisbon with no frills."
Miinukset: "The boarding process was a mess with everyone waiting in front of the gate starting 10 minutes or so before the boarding time. The seats didn't recline at all."
Miinukset: "No cnn or fox news in English"
Miinukset: "Had to check 2 of our luggages, and it cost $95 per piece. Never flown an airline where I had to pay more than $50 per piece. Also carryon has to be less than 8 kg. Our small luggage that we had to check never had any problems with any other airlines about being a carryon but since it was over 8 kg, it had to be checked. Took a 7.5 hour flight and the entertainment screen was not working for anyone, as the system was broken. Will not be flying with airline ever again."
Plussat: "Seats were nice in the front half of the plane."
Miinukset: "Checked bag costs are 90USD which is way to high. No meal selection. One choice offered and it was a weird flavor."
Miinukset: "TAP charge us for baggage extra $189 they said was not include in price.a lot of people was upset include us .we never will fly this line again.I will report for local News in Miami that airline is scam."
Plussat: "Food"
Miinukset: "Uncomfortable seats, too stiff."
Plussat: "Flight was on time and landed early. We got small samdwiches with a snack and juice."
Miinukset: "Boarding was refused at gate due to late arrival of previous flight which was also a TAP flight. No assistance to delay following flight or accelerate our deplaning even though the next identical flight was three days later."
Plussat: "Nothing"
Miinukset: "The flight was delayed pre boarding and took longer than it should and thus missed our connection to London"
Plussat: "business class was great seat comfortable the lounge was very nice"
Miinukset: "Food on plane ok wish had more choices"
Plussat: "Despite the constant delays, overbookings, and other mediocre treatment of the passengers the crew and TAP personnel remained friendly"
Miinukset: "Flights constantly delayed, overbooked flight without a solution, overbooked hotel... Arrived at destination (Bru) 24h after arriving at airport in Faro. Will avoid TAP at all costs."
Plussat: "I got to London"
Miinukset: "9 hour delay"
Plussat: "The flight was uneventful."
Miinukset: "The food was edible. The entertainment display was old. Not much leg room."
Plussat: "Flight attendants were reponsive. Plane was comfortable enough. Good entertainment options."
Miinukset: "Plane was a little warm. Would have liked more information in English."
Plussat: "the crew"
Miinukset: "the flight hours."
Plussat: "The only airline that makes me feel like a human being and not a piece of baggage. Very comfortable seating with good legroom for tall people like me. Attendants treat you with respect and are responsive to requests."
Miinukset: "Gate number was different from what was on my ticket and the tv screen at the original gate didn't indicate where the new gate was supposed to be. Don't need that kind of stress when traveling!"
Plussat: "I did like the crew and food were great!"
Miinukset: "I am very unhappy as I paid extra for my seat selection and did not get a window seat. I will be following up about my complaint"
Miinukset: "The delay which caused us to miss our connecting flight and as a result being stranded at the Lisbon airport for 6+ hrs. This would have been avoided if there was proper communication within the airline-- an absolutely irresponsible way to handle our plight. The ground personnel themselves admitted that no one informed them of our arrival time. True or false? go figure.This all occured while they refused to allow us on board our plane that was still at the gate and nowhere near taking off. This also resulted in rescheduling our ground transfer, which resulted in additional expense. Overall, a nightmare of an airline. Avoid."
Plussat: "The plane arrived in Lisbon without falling out of the sky prematurely."
Miinukset: "The process of checking my bag was brutal. It took an hour and half of waiting in line because the staff's management of the flow of people was so chaotic. Finally, a staff member realized that certain passengers were at risk of missing their flight and invited those passengers (like me) to jump to the head of the line. Otherwise, no communication from the staff to the queue of anxious people."
Plussat: "The seats were very comfortable and there was a n extensive selection of great movies to choose from."
Miinukset: "There were 2 screaming children in the row next to me. The parents did not handle themselves well. On the brightside, the crew did everything they could to help better the situation."
Plussat: "The food was light and good."
Miinukset: "Not using the tube when deplaining. Summer in Lisbon is very hot ."
Plussat: "Was able to sleep most of the flight and we took off on time"
Miinukset: "Checking a bag took almost an hour."
Plussat: "They fed us and provided good entertainment. Seats have plenty of room and are comfortable."
Plussat: "solid flight, efficient"
Miinukset: "staff kind of moody, not really smiley"
Plussat: "Best flight I have had in years. We were treated like customers, meals were excelent, boarding process was well managed, flight crew was pleasant, curteous, attentive, I could go on & on. Other airlines would do themselves and the rest of us a favor by following their process."
Miinukset: "Website was a bit difficult to navigate and online boarding passes didn't open on my tablet, but I was greeted at the check in keoisk and guide thru the process in a friendly way."
Plussat: "Servis was perfect, food was even better than with British airlines. I very like that Portugal crew were much more nice and hospitable than English crew."
Miinukset: "any unlikes."
Miinukset: "Entertainment system wasn't working and will restart itself during 10 minutes EVERY 10 minutes. Very inconvenient. The flight attendants were impolite too."
Miinukset: "Oph, I wish I had better things to say about this airline! The person who signed us in for our first flight did so as a "no show" (we didn't know this at the time). That flight was delayed (they didn't have enough room in the plane for luggage and were scrambling to put things below). Once we arrived in at our second location, we sprinted through the airport but arrived at our gate with 10 minutes to spare only to be told that the entire flight was full and that we were not able to board. We asked- how this was possible? We are here on time, we have booked our tickets months ahead of time, and there is no one else here at the gate... it made absolutely no sense. All the staff people did was shrug their shoulders and said that they couldn't help us and that we had to go to the transfer station. My friend and I were upset- by missing our flight we were losing our last night in Barcelona, seeing our friends, etc. before heading back to the United States. Once we got to the transfer station, we were even more confused and upset however, because the staff person there told us that in fact our seats were available and that there was no reason why were not allowed on the flight. However, she shrugged her shoulders and told her that there was nothing that she could do. She offered us a $10 meal card, booked us for the next flight 3 hours later (which put us in Barcelona late at night, way too late to see the city or our friends), and offered us absolutely no help in getting a refund. We asked to see the supervisor and after waiting another half an hour he came out and told us the story about how the staff person in Marrakesh put us as "no shows." This was a complete system failure, however he offered us no refund, no support, beyond telling us to go on the website and filling out a form. Once we got internet, we tried to get to the form- link broken. We called the help line, and after waiting another 20 minutes, we got connected to a woman who said that she couldn't help us- we had to go to the transfer service desk and fill out a paper form there or the electronic contact form. It seemed that every person had been well trained in how to pass clients from one system to another, to see if we would get too tired to file our complaints. No one has taken responsibility for this abysmal failure of the system, no one has apologized, and no one has offered any reimbursement beyond a meal ticket. I highly recommended that people pay an extra $20 for an airline where people are properly trained in how to use their computer systems, where they won't lie to your face, and where they may have a system where complaints and be properly filed and responded to. I have no idea how TAP Portugal is still in business."
Plussat: "The flight left later than expected because the boarding process didn't start till 5 minutes after the scheduled departure time. The service on the aircraft was very nice though"
Plussat: "This is the third time I fly with TAP and they are always late. Plane seats have zero legroom. TAP staff are not friendly and seem uncaring for the most part. If possible, I will not fly that airline again."
Miinukset: "My TAP flight from Lisbon to Madeira island was 2 hours late arriving so I lost all of my flight connections back to Boston and San Francisco. I was stuck in Lisbon Portugal for one extra day - was told to get out of the airport, then asked a bunch of people what to do, finally got in a very long line of people within a very hectic and loud airport full of travelers. 60+ people in a line being helped by only 2 rude counter staff. I waited in TAP member services line for 2 hrs and 30 minutes. They gave me a voucher to a motel and a taxi cab where I would have to spend the night. On my way back, I was diverted form Boston to Miami and the whole ordeal was unpleasant. It seems like TAP staff doesn't care about inconveniencing passengers. I overhead a conversation between a young 30+ year old TAP male staff wearing a dark blue sweater and dark blue pants belittling a British woman passenger. While waiting in line I was surprised to see how rude the counter TAP staff were to passengers who were frustrated that they lost their flight connections because of the TAP plane's late arrival. IF possible, I would never fly TAP again."
Miinukset: "Sandwich served was a bit bleak but it was served with a glass of wine!"
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